1,001 to 1,020 of 1,020 Service Management Jobs in the UK

this role the candidate will analyse the customer base and usage of Telsolutions clients on a monthly basis. The role is to support further service development and strategies including directly support and management of customers and supporting sales efforts to increase commercial growth. 2. Partner service management. … with our customers and partners and help improve and maintain the highest level of customer satisfaction. Logging and managing projects and issues using appropriate management tools (Salesforce). Proactively working the support ticket queue (Salesforce) and managing customer expectations on resolution time. Promptly escalate unresolved issues to appropriate internal … matter expertise on existing and planned technologies, including related products and services. Feeding back all suggestions for improvement and market research to management. Ensuring management are aware with all competitive activities within accounts and preventing account loss. Contributing to the marketing program and plans. Using your event skills to More ❯

leading data protection provider specialising in managed backup, disaster recovery, and cyber recovery services. They are seeking a Technical Backup Specialist to join their Service Operations team. In this client-facing role, the Technical Backup Specialist will engage directly with clients, providing support and expertise through both verbal and … this position. Key Responsibilities of the Technical Backup Specialist: Act as the escalation point for advanced technical issues, including troubleshooting and vendor management. Manage service and change requests, such as data restores and system updates, while maintaining monitoring tools and approving technical changes. Communicate effectively with customers, partners, and … internal teams to ensure service expectations are met. Oversee application administration (Rubrik, Druva, Zerto, Commvault). Maintain technical documentation and stay up to date with relevant certifications. Essential Skills and Experience of the Technical Backup Specialist: Strong expertise in data backup and disaster recovery platforms, including Rubrik, Druva, Zerto More ❯

leading data protection provider specialising in managed backup, disaster recovery, and cyber recovery services. They are seeking a Technical Backup Engineer to join their Service Operations team. In this client-facing role, the Technical Backup Engineer will engage directly with clients, providing support and expertise through both verbal and … this position. Key Responsibilities of the Technical Backup Engineer: Act as the escalation point for advanced technical issues, including troubleshooting and vendor management. Manage service and change requests, such as data restores and system updates, while maintaining monitoring tools and approving technical changes. Communicate effectively with customers, partners, and … internal teams to ensure service expectations are met. Oversee application administration (Rubrik, Druva, Zerto, Commvault). Maintain technical documentation and stay up to date with relevant certifications. Essential Skills and Experience of the Technical Backup Engineer: Strong expertise in data backup and disaster recovery platforms, including Rubrik, Druva, Zerto More ❯

supplier resources. * Accountability for the BAU and Transformation budgets. Including accurate planning, forecasting, tracking and reporting. * Internal and board level reporting on Technology. * Ongoing management and maintenance of all existing IT systems- ensuring systems are safe, secure, updated and available. * Provision of end user support and ensuring high levels … of service delivery. * Delivery of projects on time and on budget in line with the business requirements. About You : AS400/iSeries Mainframes (preferable) RPG Programming (preferable) Microsoft 365 stack- including Power Platform, Azure, SharePoint Knowledge of cloud platforms and technologies Knowledge of data warehousing, architecture and networks Experience … running a service delivery team and delivering high quality service management. Ability to demonstrate experience of strategic planning, implementation and management of IT projects. On Offer: Salary circa £90,000+ Discretionary bonus 25 days annual leave (plus bank holidays) Pension contributions Medical insurance Life assurance Robert Half More ❯

cross-sell initiatives, driving additional value for customers. Analyze customer feedback and performance data to generate insights, addressing challenges and leveraging opportunities to enhance service delivery. What you'll bring Extensive Experience in customer success or account management roles, with a focus on the retail sector and a … company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and More ❯

and reputable brands in the industry. Our mission was to create a fresh alternative in energy services, providing customers with world-class technologies, exceptional service and enhanced value, all from one integrated provider. As our capabilities are continuously evolving and adapting towards a more sustainable future, our team needs … Work with leadership to identify opportunities for efficiency through modern technology, building associated business cases. Establish IT policies and procedures to ensure effective technology management and compliance with relevant standards. Manage and maintain the company's IT infrastructure, including hardware, software, networks, and cloud services. Oversee the implementation and … maintenance of core systems (e.g., ERP). Manage the relationship and performance of the outsourced IT Managed Service Provider. Ensure cybersecurity measures are in place to protect company data and systems. Ensure compliance with GDPR, data protection regulations, and industry best practices. Implement and maintain robust cybersecurity policies and More ❯

products, services, methodologies, and techniques to stay ahead of industry advancements. Well-versed in ITIL v4, Agile, and other best practices for optimizing IT service management. Strong understanding of day-to-day SOC operations and industry-leading approaches to incident response and monitoring. Knowledgeable in firewalls, network security groups … access control mechanisms, and other essential security controls. Proven ability to enhance security posture through continuous service improvements. Hands-on experience managing live cyber incidents and implementing effective remediation strategies. Skilled in collaborating with supplier teams to drive managed service enhancements. Comprehensive experience across IT security domains, including More ❯

initiatives and drive financial growth. Solve Problems by identifying operational challenges and implementing solutions that streamline processes and improve overall performance. Support basic project management efforts to ensure timely execution of sales initiatives and campaigns. What you'll bring Excellent Eye for Detail to ensure data accuracy and reliability … CRM systems, with a preference for HubSpot, but not essential. Problem-Solving Capabilities to address challenges and identify opportunities for operational improvements. Basic Project Management skills to support sales initiatives and ensure timely delivery of results. What We Offer Competitive Salary and benefits package designed to attract and retain … company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and More ❯

user and server estate. Key Responsibilities: Proactively package, test, and deploy software, operating systems, security patches, and updates. Maintain configuration documentation, participate in change management processes, and support end-user engineering tasks. Understand and input into desktop engineering standards, processes, and best practices. Conduct data analysis and design solutions … Policy Objects (GPOs). Scripting experience using BAT, PowerShell, and VB or C# scripts. Excellent written and verbal communication skills, with enthusiasm for IT service management. Self-motivated with a can-do attitude, comfortable working with ambiguity. Strong communication skills, both written and verbal. Adherence to company policies and More ❯

office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. As a New Business Sales Executive, you will be responsible for promoting our suite of software solutions into the wholesale, manufacturing and distribution … Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing More ❯

both internally and externally. Create strong working relationships from director to field level to ensure PayPoint initiatives are effectively briefed by branch/area management Ensure the contracted relationship governance programme is implemented and maintained Ensure regular key senior stakeholder meetings are implemented and maintained Create cross-functional relationships … Achieve the agreed internal and external reporting deadlines in line with business requirements Retailer contract ownership to ensure long term mutually beneficial agreements. Monitoring, management, and ownership of internal and external KPIs. Identifying, creating, and closing new/additional product opportunities, with input and collaboration with Product Management and IT functions. Commercially negation of the above to ensure optimal results. Prioritisation and management of retail initiatives according to their strategic importance and revenue potential of each retailer. Ownership of retailer related issues as appropriate and escalation/resolution within PayPoint (and externally) as required Qualifications and More ❯

both internally and externally. Create strong working relationships from director to field level to ensure PayPoint initiatives are effectively briefed by branch/area management Ensure the contracted relationship governance programme is implemented and maintained Ensure regular key senior stakeholder meetings are implemented and maintained Create cross-functional relationships … Achieve the agreed internal and external reporting deadlines in line with business requirements Retailer contract ownership to ensure long term mutually beneficial agreements. Monitoring, management, and ownership of internal and external KPIs. Identifying, creating, and closing new/additional product opportunities, with input and collaboration with Product Management and IT functions. Commercially negation of the above to ensure optimal results. Prioritisation and management of retail initiatives according to their strategic importance and revenue potential of each retailer. Ownership of retailer related issues as appropriate and escalation/resolution within PayPoint (and externally) as required Qualifications and More ❯

that next level of excellence. You'll be at the forefront of infusing cutting-edge AI into IFS Cloud, revolutionizing Enterprise Resource Planning, Asset Management, and Field Service Management. Get ready to tackle high-stakes challenges like IIoT, predictive maintenance, forecasting, anomaly detection, optimization, and unleashing generative AI. … Sounds exciting? Are you ready for the market leader in FSM? Then we look forward to receiving your complete application through our online applicant management system, stating your salary requirements and earliest possible starting date. Interviews and selections will be carried out continuously. As a step in our recruitment More ❯

Career Opportunities: Business Analyst (10473) Requisition ID 10473 - Posted - Years of Experience 1 - Consulting - Where 1 We specialise in developing world-class technology and service functions for UK enterprises. Our focus is on driving technology-led transformational change within complex, regulated industries, including Financial Services, Government, and the Public … stage of their journey, from business case development and solution design to programme delivery, and the design and implementation of target operating models and service management. Due to an expanding client list, we are looking for business analysis-focused consultants to strengthen our team. You will usually focus on More ❯

being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate … we do. If you become part of our journey, everything is possible, and the opportunities are endless. Location Nottingham Job Summary To carry out service visits to reported calls throughout the companies' customer base. The successful candidate will establish and promote the attributes of a professional service support … operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance More ❯

of excellence. You'll be at the forefront of infusing cutting-edge advanced analytics and AI into IFS Cloud, revolutionizing Enterprise Resource Planning, Asset Management, and Field Service Management. Get ready to tackle high-stakes challenges like IIoT, predictive maintenance, forecasting, anomaly detection, optimization, and unleashing generative AI. … Sounds exciting? Are you ready for the market leader in FSM? Then we look forward to receiving your complete application through our online applicant management system, stating your salary requirements and earliest possible starting date. Interviews and selections will be carried out continuously. As a step in our recruitment More ❯

OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an EDM Engagement Manager in Kainos, you'll fully manage the successful implementation of Employee Document Management application for Workday. You'll be closely working with customer business teams and internal delivery teams to drive the scope, definition and delivery of … projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, resourcing, milestone t racking, commercial management and customer satisfaction. SCOPE OF RESPONSIBILITIES: Commercially managing the implementation of EDM Product for Workday programmes from pre-sales through implementation to hand over … to AMS (Application Management Services). Acting as the key client interface between functional and technical teams and the client. Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership . Managing all aspects of project delivery including More ❯

complex cloud, digital, and data platforms for some of the UK's leading public and private sector organizations. Our clients include BMW, Police Digital Service, Home Office, National Records of Scotland, and Network Rail. We are passionate about delivering excellent outcomes to our clients and proud of our long … term engagements in project delivery and service management. Digital Solutions is also innovative; for example, our Digital Forensics Laboratory, launched in 2022, is fully accredited. Here are some of the specific challenges we help our clients solve: Deciding whether to acquire an asset Investing in portfolios to increase asset More ❯

infrastructure solutions. Ensure the smooth operation of IT systems including servers, networking, databases, remote access, switches, routers, and firewalls. Collaborate with third-party managed service providers. Oversee disaster recovery, business continuity, and infrastructure compliance. Investigate and manage the adoption of tools, including automation, for system and service management. More ❯

out installation, configuration, and upgrades of Informatica BDM, EDC, and IDL across non-prod and prod environments. Support day-to-day platform administration, including service monitoring and environment health checks. Move components between environments and contribute to the automation of deployments. Use Sqoop to extract data from traditional databases … performance against BDM jobs. Perform tuning of ETL jobs and code, identifying opportunities for performance optimisation. Configure cluster queue routing and assist with resource management to support data workloads. Build and maintain DEV, QA, PROD, and Disaster Recovery environments, ensuring operational readiness. Troubleshoot infrastructure and job-related issues, escalating … and performance. What You'll Ideally Bring: Strong experience in Informatica BDM administration. Hands-on knowledge of BDM/EDC/IDL configuration and service management. Experience working with Sqoop, HiveQL, and Hadoop-based data environments. Familiarity with cluster queue management and big data platform tuning. Experience with More ❯