676 to 700 of 953 Service Management Jobs in the UK

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd – 3rd line support in a Microsoft environment … capable of leading service management and project delivery. Experience required for the Senior IT Support Analyst Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently. Hands on experience with Microsoft 365 administration, Intune, and Windows 11. Exposure to Azure cloud, and virtual ...

Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes and services What We’re Looking ...

within an IT/digital setting.Preference for previous consultancy experience.Demonstrable experience of contributing to major bid and proposal development (consulting bid or supplier/service bid – either way desirable but not essential).Broad knowledge of the technology services marketplace and exposure to outsourcing application, infrastructure and workplace services (including … cloud, SaaS, AI solutions).Ability to define business and IT services, requirements and SLAs.Experience across the outsourcing lifecycle (strategy, delivery, transition, service optimisation and remediation), including business cases, cost and commercial models.Experience working on the shaping of effective procurement strategies and robust commercial solutions.Expertise in technology delivery disciplines (e.g. ...

Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective service management back-office solution. The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though … Technology practice continues to grow, we are actively seeking experienced professionals with a strong background in SuccessFactors implementations, particularly across Employee Central, Time Management and Employee Central Payroll (ECP).This is a high-impact role within our team, combining business development and sales origination with hands-on client delivery. ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

based engineering, structural analysis, verification, and evidence generation. Ensure solutions meet agreed quality, performance, security, compliance, and airworthiness requirements. Lead upgrades, enhancements, and lifecycle management of digital engineering platforms with minimal disruption to users. Capture, challenge, and consolidate requirements across engineering teams and partners. Drive adoption of new tools … management. Establish appropriate data models, metadata, naming conventions, and access controls for engineering information. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, risks, capacity, technical debt, and dependencies. Drive incident resolution, root-cause analysis, and continuous improvement. Support vendor relationships, contract management, licence optimisation ...

will have the mandate to shape that future. This is not a role focused onmaintainingthe status quo. You will lead a major technology and service transformation:modernisingour core platforms, completing the move away from LogRhythm, building a new SOAR capability, introducing AI-assisted operations responsibly, and enabling the next … capability that enable LRQA's SOC, ManagedVulnerabilityand Managed NOC services. You will work as a close partner to the leaders responsible for monitoring, incidentresponseand service management. Theyretainaccountability for their operational outcomes; your role is to give them the secure, reliable,scalableand forward-looking technology needed to succeed. Key responsibilities ...

Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management … business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors ...

ensure solutions are aligned, scalable and effectively delivered. The role partners closely with business leadership to align local needs with enterprise strategy, improve service performance and ensure that technology investment delivers meaningful business value.Core Accountabilities1. Business Partnership & Relationship OwnershipActs as the primary IT point of accountability for assigned business … portfolio‐level risks, issues and dependencies affecting business outcomes.Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required.6. Operational Accountability & Service Performance VisibilityAccountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts.Works with Service Management, vendors ...

will have the mandate to shape that future. This is not a role focused onmaintainingthe status quo. You will lead a major technology and service transformation:modernisingour core platforms, completing the move away from LogRhythm, building a new SOAR capability, introducing AI-assisted operations responsibly, and enabling the next … capability that enable LRQA's SOC, ManagedVulnerabilityand Managed NOC services. You will work as a close partner to the leaders responsible for monitoring, incidentresponseand service management. Theyretainaccountability for their operational outcomes; your role is to give them the secure, reliable,scalableand forward-looking technology needed to succeed. Key responsibilities ...

standards. It combines deep operational expertise with strong automation, Infrastructure as Code (IaC), and observability capability to reduce toil, improve recovery, and enable predictable service outcomes.What you will be doingDeliver standards for availability, latency, performance, capacity, and scalability.Take part in root-cause analysis and problem management for major … configuration compliance.Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate, and capacity.Occasional travel to datacentres and offices to ensure projects and service meets business requirements.Please note we are unable to provide sponsorhip for this positionYou will ideally haveStrong business awareness alongside technical capability, with a clear ...

Zscaler (ZIA/ZPA) and Aruba (ClearPass, switching, wireless) technologies.With the core architecture already in place, this role focuses on:Maximising uptime and service reliabilityDriving automation and operational efficiencyImproving customer experience and network performanceBuilding observability and self-healing capabilitiesYou will be responsible for evolving the network from a functional … platform into a highly resilient, intelligent, and low-touch service.Main duties and responsibilitiesService Reliability & UptimeOwn and improve network service availability across global sitesProactively identify and eliminate single points of failureOptimise: ISP performance and failover behaviourZscaler traffic paths and resilienceLAN/WLAN stability (Aruba)Lead root cause analysis for recurring ...

across Windows and macOS devices using appropriate tooling, evaluating severity, potential impact and exploitability to prioritise remediation effectively.* Collaborate with Cyber Security, Compliance and Service Management teams to ensure endpoint environments remain secure, compliant and aligned with organisational standards.* Track vendor patch releases and manage the timely deployment … Conditional Access and SSO, DHCP, DNS* Microsoft SCCM/MECM, Jamf* Patch My PC* PowerShell scripting in enterprise production environments* Microsoft Intune/Endpoint Management* Intune update rings* Windows 10 & 11 desktops - performance troubleshooting and optimization.* General networking experience* Extensive knowledge of the Microsoft Azure Cloud Adoption Framework (Certified ...

configuration changes, and functional troubleshooting.Support a variety of client contract models, including staff augmentation, ad‐hoc support, and project‐based delivery.Track issues, risks, and service requests; communicate status clearly and escalate concerns to project or service management as appropriate.Provide subject matter expertise on Workday Financials best practices … SaaS environment.Develop deep expertise in Workday core Financials functionality, while building broader familiarity with related modules such as Expenses, Procurement, Projects, Asset Management, and Accounting Center, as well as Workday’s product roadmap.Work directly with key business and IT stakeholders to gather requirements, discuss design options, and configure, test ...

designing and governing technology solutions across a large-scale digital estate.Working within an established Architecture team, you’ll collaborate with Delivery, Digital Operations, Service Management and Data teams to produce secure, scalable and resilient solutions that enable business transformation.The Opportunity -This role is ideal for an experienced Solution … governance forums, including Architecture Review Boards (ARB).Designing solutions across Microsoft Azure, Microsoft 365, Entra ID, Azure networking, Hybrid Cloud Infrastructure (HCI), Enterprise Content Management (EDRMS), PLM and End User Computing.Reviewing and challenging supplier designs to ensure technical quality and alignment with architectural standards.Working closely with delivery teams, infrastructure ...

designing and governing technology solutions across a large-scale digital estate. Working within an established Architecture team, you'll collaborate with Delivery, Digital Operations, Service Management and Data teams to produce secure, scalable and resilient solutions that enable business transformation. The Opportunity This role is ideal … forums, including Architecture Review Boards (ARB). Designing solutions across Microsoft Azure, Microsoft 365, Entra ID, Azure networking, Hybrid Cloud Infrastructure (HCI), Enterprise Content Management (EDRMS), PLM and End User Computing. Reviewing and challenging supplier designs to ensure technical quality and alignment with architectural standards. Working closely with delivery ...

Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow … DescriptionYou will be responsible for renewals and upsells with a defined set of Nexthink largest, prestige, existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services, in supporting our most esteemed clients.What ...

Newcastle Strategic Solutions Limited is seeking an IT Service Delivery Manager to lead the evolution of our IT service management capability and drive operational excellence. The role requires unifying incident, problem, change and release management to deliver stable, reliable services and strong governance across technology … business teams. You will translate operational data into insights, build service reporting, identify trends and risks, and foster collaboration with technical teams, #J-18808-Ljbffr ...

evaluations for CAD/MBD platforms, FEA solvers, and composite analysis tools Coordinate delivery across internal teams and suppliers, owning incident resolution and continuous service improvement Support governance, data standards and audit requirements for structural evidence pathways What We're Looking For Must-have: 10+ years delivering digital engineering … managing multi-partner and supplier integration in complex programmes Degree in Engineering, Mechanical/Aerospace Engineering, Computer Science or related discipline ITIL or equivalent service management experience APM, Prince2 or demonstrable complex delivery management experience Active SC clearance or eligibility Nice-to-have: SAFe or similar Agile ...

Manager to lead and develop our outsourced Partner Desk operation across the EMEA region.(12-Month Fixed-Term Contract) This is not a traditional service management role. We're looking for someone with a strong background in growing sales through channel partners , ideally having progressed from … Sales EMEA, you'll own the relationship with our outsourced Partner Desk provider, ensuring they have the commercial direction, product knowledge, training and performance management needed to maximise sales through our reseller network. The Role Key responsibilities of the Partner Desk Sales Enablement Manager include: Managing and developing ...