676 to 700 of 1,172 Service Management Jobs in the UK

Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: 209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also … be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in … change and supporting project portfolio initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of working More ❯

Are you passionate about delivering top-quality IT services? Do you enjoy driving operational stability and continuous improvement? Are you skilled at clear communication, insightful reporting, and proactive service management? We're looking for an IT Service Manager to lead the delivery of smooth, high-quality IT services by managing third-party suppliers and championing ITIL best … goals. As a core part of our IT Operations team, you'll be the main link between IT and external partners-setting clear accountability, tracking performance, and ensuring every service delivers real value. This is a great chance to shape our IT service management and support the ongoing success of our organisation. What you'll be doing … You'll manage the full IT service lifecycle, ensuring smooth operations and alignment with ITIL best practices. You'll handle incidents, changes, service requests, and maintain SLAs while driving service improvements. You'll also work closely with third-party vendors to ensure high performance and manage escalations. You'll support incident response and root cause analysis, keeping More ❯

ICT Service Desk Manager - Nottingham My client is seeking a skilled and proactive ICT Service Desk Manager to lead the delivery of high-quality IT support services across a wide network of sites, including libraries, learning centres, archives, and cultural venues. This role is ideal for an experienced IT professional with strong leadership abilities and a commitment to … excellent customer service, looking to make a real difference in a dynamic and diverse environment. What youll be doing: Leading and developing a responsive, efficient ICT Service Desk team Managing the resolution of incidents, service requests, and major technical issues Coordinating with third-party vendors and monitoring service level agreements Overseeing IT asset management and … ensuring data protection and security compliance Supporting over 700 users across more than 100 sites Identifying service improvements and promoting end-user satisfaction What were looking for: Proven experience in IT support management Strong understanding of ITIL and service management best practices Technical knowledge of Microsoft infrastructure, networking, and remote support tools Excellent communication and interpersonal More ❯

within the Public sector. As a trusted Managed Services Provider (MSP), they are the "go-to" partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager! If you are interested inthis opportunity, we encourage you to apply today! Responsibilities: Lead and … accurate customer reporting. Build and maintain strong client relationships and ensuring SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services More ❯

Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. Overall ticket … workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and … Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills At least 2+ years of experience in a customer facing Service More ❯

Technology Service Architect Location: London (Hybrid, 3 days a week in office) Salary: £75,000 - £80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking Technology Service Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational goals and … business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You’ll work cross-functionally with platform owners, service managers, and engineering teams to ensure operational readiness and full lifecycle support is embedded in service design. … Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service models, including SLAs, KPIs, support structures, and operational processes. Collaboration: Partner with Solution Architects, Product Owners, Platform Owners, Service More ❯

Technology Service Architect Location: London (Hybrid, 3 days a week in office) Salary: £75,000 - £80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking Technology Service Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational goals and … business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You’ll work cross-functionally with platform owners, service managers, and engineering teams to ensure operational readiness and full lifecycle support is embedded in service design. … Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service models, including SLAs, KPIs, support structures, and operational processes. Collaboration: Partner with Solution Architects, Product Owners, Platform Owners, Service More ❯

Technology Service Architect Location: London (Hybrid, 3 days a week in office) Salary: £75,000 - £80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking Technology Service Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational goals and … business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You’ll work cross-functionally with platform owners, service managers, and engineering teams to ensure operational readiness and full lifecycle support is embedded in service design. … Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service models, including SLAs, KPIs, support structures, and operational processes. Collaboration: Partner with Solution Architects, Product Owners, Platform Owners, Service More ❯

Technical Service Manager | Maritime & Defence Communications | Redhill | Competitive Salary + Benefits Our client, a leading global provider of Satellite Communications and IT Support services for the Government, Maritime, and Defence sectors is looking for a Technical Service Manager. With over 55 years of technical excellence and a global presence, they deliver advanced communications solutions to a diverse range … of maritime, offshore, and defence clients. As part of their continued growth, they are now looking to appoint a Technical Service Manager to lead and oversee their technical service delivery team. Responsibilities: Manage and lead a team of field service engineers to ensure the delivery of high-quality technical support and service. Oversee the installation, maintenance, and … repair of satellite communication systems, GMDSS, navigational equipment, VSAT, and integrated bridge systems. Develop and implement service processes, standards, and procedures to maintain high levels of customer satisfaction. Coordinate complex retrofit projects and system integrations across multiple sites and vessels. Liaise with clients, manufacturers, and internal departments to resolve technical issues and ensure timely project delivery. Conduct performance reviews More ❯

all aimed at driving operational efficiencies and delivering value to the industry and consumers alike. RECCo supports a broad set of stakeholders, including energy suppliers, network operators, and metering service providers, facilitating the effective delivery of their obligations under the REC. This makes RECCo a vital player in shaping the future of the energy market. We’ve built our … strategy around three core aims: Perform – We are a trusted expert who delivers and enables high quality code management services Protect – We safeguard consumers interests and data through secure, digital services designed specifically for the retail energy market. Progress – We drive innovation and develop practical solutions to support an effective and future ready retail energy market The Role The … Service and Change Delivery Manager will play a key role in facilitating the smooth transition and implementation of new or enhanced REC Services and supporting processes into the Operations Team. Working closely with internal operational and project teams, Code Manager Service Providers, and external industry stakeholders, the role focuses on: Managing organisational readiness; Ensuring stakeholder engagement; Supporting the More ❯

all aimed at driving operational efficiencies and delivering value to the industry and consumers alike. RECCo supports a broad set of stakeholders, including energy suppliers, network operators, and metering service providers, facilitating the effective delivery of their obligations under the REC. This makes RECCo a vital player in shaping the future of the energy market. We’ve built our … strategy around three core aims: Perform – We are a trusted expert who delivers and enables high quality code management services Protect – We safeguard consumers interests and data through secure, digital services designed specifically for the retail energy market. Progress – We drive innovation and develop practical solutions to support an effective and future ready retail energy market The Role The … Service and Change Delivery Manager will play a key role in facilitating the smooth transition and implementation of new or enhanced REC Services and supporting processes into the Operations Team. Working closely with internal operational and project teams, Code Manager Service Providers, and external industry stakeholders, the role focuses on: Managing organisational readiness; Ensuring stakeholder engagement; Supporting the More ❯

IT Service Desk Technician Corsham (SN13) Onsite Salary £26,000 - £30,000 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical & Dental Insurance + discounts for additional family members Life Assurance scheme up to … salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We are looking for a proactive and customer-focused IT Service Desk Technician who takes pride in delivering high-quality first line support across a range of IT services. You will be the first point of contact for users, responsible … for logging, triaging, and resolving incidents, service requests, and queries. This role requires a person with a keen eye for detail, strong communication skills, and a methodical approach to troubleshooting. Youll be comfortable working with users at all levels, ensuring they feel supported and informed. You will also co-ordinate with third-party suppliers to arrange hardware repairs and More ❯

The Service and Change Delivery Manager will play a key role in facilitating the smooth transition and implementation of new or enhanced REC Services and supporting processes into the Operations Team. Working closely with internal operational and project teams, Code Manager Service Providers, and external industry stakeholders, the role focuses on: Managing organisational readiness; Supporting the effective adoption … experience. The objective of this role is to ensure that changes are implemented in a structured manner, minimising disruption and maximising benefits to the business in support of successful service delivery. In addition, this role will also have responsibility for the day to day service management of the REC Technical Services Code Manager Provider (NB not the … consolidates the digital solutions into a single platform delivered by a newly appointed Digital Services provider. Stakeholder Engagement & Alignment Build and maintain relationships with RECCo internal teams, Code Manager Service Providers, and Service Users. Act as the main liaison between operational teams and external service providers. Ensure stakeholder needs are addressed throughout the development to deliver a More ❯

countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide. Join our team and help to shape our future with lasting effect. Field Service Specialist Job ID: 4233 Location: Camberley, ENG, GB Qualifications, skills and abilities Role Description: Location: Home Based The Field Engineer will work within the Operations department, reporting to a … excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer Service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients' needs. Candidates and will be … meetings, job costing, and negotiations with third parties. Completing installation of equipment on site, or where applicable supervising the sub-contractors while they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly More ❯

IT Service Manager – 12-Month FTC £45,000 - £55,000 Location: Greater Manchester (Hybrid working available) We’re looking for an experienced IT Service Manager to lead the delivery and support of IT services within professional services for a public sector client of ours in Manchester. This is a pivotal role, ensuring IT services effectively support key academic … and administrative functions. You’ll be responsible for: Overseeing day-to-day service management and continuous improvement Supporting incident, problem, and project delivery activities Engaging with stakeholders to deliver tailored, high-quality IT solutions Managing budgets, vendor relationships, and compliance standards Promoting service excellence and team development What you’ll bring: Strong leadership in IT service … are committed to equality, diversity and inclusion, and actively encourage applicants from all backgrounds. Join us in shaping a more inclusive digital future. If you are an experienced IT Service Manager who is able to successfully bridge the gap between Digital IT and Professional Services, then I would like to hear from you. Please apply now and if your More ❯

with SSE's transformation objectives. Build and maintain strong relationships with delivery teams, central functions, and business stakeholders to drive value and collaboration. Ensure successful transition of solutions into service, meeting operational, compliance, and business readiness requirements. Manage cross-product dependencies and external interfaces to ensure seamless delivery and operational alignment. Work closely with Product Owners to shape and … Proven experience leading complex delivery initiatives in agile and hybrid environments. Strong track record of delivering medium to large-scale business and technology change projects. Deep understanding of IT service management, ITIL, and SIAM frameworks. Experience managing project financials, including capex/opex structures and cost tracking. Strong planning, reporting, and stakeholder management skills. What happens now More ❯

with SSE's transformation objectives. * Build and maintain strong relationships with delivery teams, central functions, and business stakeholders to drive value and collaboration. * Ensure successful transition of solutions into service, meeting operational, compliance, and business readiness requirements. * Manage cross-product dependencies and external interfaces to ensure seamless delivery and operational alignment. * Work closely with Product Owners to shape and … Proven experience leading complex delivery initiatives in agile and hybrid environments. * Strong track record of delivering medium to large-scale business and technology change projects. * Deep understanding of IT service management, ITIL, and SIAM frameworks. * Experience managing project financials, including capex/opex structures and cost tracking. * Strong planning, reporting, and stakeholder management skills. What happens now More ❯

AIM OF THE ROLE Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their … service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business. KEY RESPONSIBILITIES Responsibilities in this role may include but are not restricted to … the following: Ensuring contracted levels of service provision to a portfolio of customers Proactively undertaking 'Service Check-In' calls to all allocated customers. Owning and driving service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of contact for More ❯

of cyber security threats, supporting our members and customers in improving their digital resilience. Our products and services are currently organised into five principal groups: Protective services, Professional services, Service Team, Product Team, and Architecture and engineering team. We have just launched our Security centre (SOC) service, which includes endpoint detection and response (EDR), Security Information and Event … Management (SIEM) capability and 24x7 security event monitoring. The Security Services Team includes network, SIEM and SOC focused services, service development, transition and delivery. This is where this role sits. About the role: As Jisc's Cyber security service manager, you will be responsible for service management activities in the delivery of the security operations … guiding customers through the complex on-boarding journey in an effective and timely manner, whilst meeting or exceeding customer expectations. You will work collaboratively with the senior and lead service managers to always ensure successful and fully resilient delivery of service. You will also work closely with other technical teams across cyber and cloud who are intrinsically involved in More ❯

Salesforce and are involved in delivering cutting-edge AI projects. They are seeking a Project Manager with at least 4+ years of experience working with Salesforce’s Field Services Management solutions. All applicants must be well-presented, personable, and dynamic. A stable and progressive career history in permanent positions is essential. Additionally, you must possess a valid UK or More ❯

Salesforce and are involved in delivering cutting-edge AI projects. They are seeking a Project Manager with at least 4+ years of experience working with Salesforce’s Field Services Management solutions. All applicants must be well-presented, personable, and dynamic. A stable and progressive career history in permanent positions is essential. Additionally, you must possess a valid UK or More ❯

Salesforce and are involved in delivering cutting-edge AI projects. They are seeking a Project Manager with at least 4+ years of experience working with Salesforce’s Field Services Management solutions. All applicants must be well-presented, personable, and dynamic. A stable and progressive career history in permanent positions is essential. Additionally, you must possess a valid UK or More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in Change and Release Management, along with the following qualifications: Skills and Experience: Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001 ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in Change and Release Management, along with the following qualifications: Skills and Experience: Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001 ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery … of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the business More ❯