701 to 725 of 1,021 Service Management Jobs in the UK

Collaborate closely with business units, IT teams, and application owners to assess compatibility, manage risks, and coordinate testing activities. Oversee test planning, execution, defect management , and User Acceptance Testing (UAT) . Ensure efficient communication and collaboration with the development and project teams to facilitate a smooth testing phase. Provide … comprehensive reporting and stakeholder management to ensure business continuity across multiple locations. Essential Skills & Experience: Proven experience as a Test Manager leading large-scale IT transformation projects , ideally across EMEA. Strong knowledge of Windows 11, Office 365, EUC applications, and infrastructure testing . Demonstrated ability to manage testing across … multiple regions, business units, and stakeholders . Hands-on experience with test management tools (e.g., JIRA, HP ALM, Azure DevOps). Expertise in test planning, execution, defect management, and UAT facilitation . Ability to work effectively in a complex, multi-national environment . Excellent stakeholder management, communication More ❯

Overview We are recruiting for an I.T. Service Desk Specialist to join the team at our Corporate site in Fresno, CA. This position reports to the Director of Information Technology and is accountable for tier 1 support to clinic employees, administration employees, physicians, and affiliates that use services provided … by the IT Department. This position ensures all service requests are documented in the department's Information Technology Service Management (ITSM) systems. Responsibilities Summary of Responsibilities: Provides effective first-line interface with users seeking IT support. Receives calls for support, records and tracks incidents and complaints, keeping … customers advised on request status and progress. Makes initial assessment of requests, attempts to resolve simple issues, or escalates to the appropriate service support staff. Other duties and projects as assigned. Qualifications EDUCATION: Associate degree or equivalent preferred. LICENSE/CERTIFICATION: Information Technology certifications preferred. Valid driver's license. More ❯

Cloud Vision. Deployment in large scale Enterprises. Desirable skills/knowledge/experience: Excellent communication skills. Domain/Contextual knowledge in Telecom industry. Stakeholder Management and Ability in building trust with business users, Product Line and other key stakeholders. Experience in Agile Way of Working. Knowledge of Network Monitoring … Service Management and fault management tools. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion & Wellbeing More ❯

Cloud Vision. Deployment in large scale Enterprises. Desirable skills/knowledge/experience: Excellent communication skills. Domain/Contextual knowledge in Telecom industry. Stakeholder Management and Ability in building trust with business users, Product Line and other key stakeholders. Experience in Agile Way of Working. Knowledge of Network Monitoring … Service Management and fault management tools. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion & Wellbeing More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

2nd line IT Service Desk Support Manchester – Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide first and second line support to … similar customer facing IT support function Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will have experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI More ❯

additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user … Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority … users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken More ❯

additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user … Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority … users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken More ❯

efficient, and secure systems across our backup, recovery, and storage platforms. Facilitating continuous improvement by identifying opportunities for optimisation and innovation within infrastructure and service management practices. Supporting the delivery and technical support of data protection products and services in line with agreed SLAs and OLAs. Leading and … up-to-date technical documentation and ensuring adherence to IT standards, procedures, and security requirements. Collaborating with external vendors and partners, ensuring effective lifecycle management, cost control, capacity planning, and compliance across infrastructure services. What you\\\'ll bring: Extensive technical experience across infrastructure technologies, including storage (e.g. Pure), SAN … collaborative mindset with the ability to act as a technical lead, supporting and mentoring team members while influencing stakeholders. Experience in incident and problem management, including coordination with third-party service providers. A flexible approach to working hours, with the ability to travel to other locations when needed. More ❯

Apply online only) per day, inside IR35, umbrella company rates). Key requirements for the Digital IT Operations Lead position: Accountable for the operational service function, through the management of contract performance and the service collaboration framework, setting and evaluating against contract service level requirements. Ensure … regular provision of a full suite of service reporting to key internal customer stakeholders and the other members of the ICT Senior Management team from the Service Tower supply chain. Playing a key role in the management and development of contracts to remedy/improve performance … extracting maximum value. Accountable for the planning and proposing of future budgetary requirements for the annual ICT Operations budget. Track and report progress of service improvement plans, major issue resolutions and production of root cause analysis. Ensure robust on/off boarding and integration of supply chain services and More ❯

Apply online only) per day, inside IR35, umbrella company rates). Key requirements for the Digital IT Operations Lead position: Accountable for the operational service function, through the management of contract performance and the service collaboration framework, setting and evaluating against contract service level requirements. Ensure … regular provision of a full suite of service reporting to key internal customer stakeholders and the other members of the ICT Senior Management team from the Service Tower supply chain. Playing a key role in the management and development of contracts to remedy/improve performance … extracting maximum value. Accountable for the planning and proposing of future budgetary requirements for the annual ICT Operations budget. Track and report progress of service improvement plans, major issue resolutions and production of root cause analysis. Ensure robust on/off boarding and integration of supply chain services and More ❯

and Experience: Strong hands on experience with both Azure and Cisco Meraki Strong experience with Windows Server, Exchange Server (Hybrid setups), and Active Directory management (Hybrid). Proven track record in Azure Administration, migrations, and integration services (APIM, Service Bus). Working knowledge of Office 365, Cisco Networking … and security best practices for cloud and network infrastructure. Familiarity with ITIL service management standards and FinOps practices for cloud cost control. Experience with backup, disaster recovery solutions, and cloud security frameworks. Exposure to PowerPlatform technologies (PowerApps, PowerAutomate), DevOps, SQL, and SharePoint. Microsoft Azure Certified (Desirable) What's More ❯

journey to change the lives of children, their families and teachers by creating a first of its kind, end-to-end school experience and management platforms. We are proud of having an inclusive environment where everyone works and collaborates to do great things whilst also being a fun place … department in building and consolidating knowledge within the team by writing, reviewing, and updating knowledge base articles. Works within the Education Horizons Information Security Management System and policies. Lives and leads the Education Horizons’ values Continuous improvement Ensures strong focus is placed on responsiveness, and always interacting with clients … skills of the role. Consolidates, records, and shares learnings for the greater benefit of the team. Remains committed to ongoing learning to develop customer service skills and develop functional and technical knowledge. Skills Experience of the following: Functional School management systems (desirable) Accounting and payroll systems (desirable) Basic More ❯

preferred) About Alemba Alemba is a B2B IT software company with a global presence and a team of 50 talented individuals. We develop Alemba Service Manager, a powerful, ITIL-aligned ITSM solution and sell to a wide range of public and private sectors including healthcare, local government, utilities, and … financial services. With a commitment to innovation and excellence, we empower businesses worldwide to streamline their service management processes and enhance service delivery. We are part of the Volaris Group, a collection of vertical market technology companies. With ambitious growth goals for 2025, including driving 10% organic … strategies. Partner with the Head of Marketing and Sales team to refine outreach cadences and maintain seamless SQL handoffs to the sales team. Data Management & Reporting: Maintain accurate and up-to-date records of outreach activities and lead status in HubSpot CRM. Provide feedback on lead quality, campaign performance More ❯

assigned, oversee and manage complex IT change projects. Coordinate with IT teams and business stakeholders to ensure seamless integration of changes. Communication and Stakeholder Management: Ensure clear and consistent communication with team members and business stakeholders. This includes regular updates on project progress, transparent reporting, engaging stakeholders early and … and integrating changes smoothly. Facilitate regular communication and collaboration with team leads. Be comfortable in leading teams following agile, waterfall or hybrid methodologies. Supplier Management: Work closely with external suppliers to ensure their deliverables meet project requirements and integrate smoothly into the overall project plan. Manage contracts, monitor performance … data integrity and minimal disruption to business operations. Develop migration strategies, coordinate with data owners, and validate success. Operational and Business Readiness: Collaborate with Service Management, Technology Leadership, and Business Stakeholders to ensure the project is usable and supported post-implementation. Jira Management: Utilise Jira for project More ❯

The ability to understand, support, modify and maintain systems and code developed by other engineering teams. Assist in data migration, data modeling, and entity management within Dynamics 365 Create and maintain technical documentation for customizations, integrations, and system configurations Work closely with functional consultants, business analysts, and other developers … integrations using Azure integration platform Proficiency in reports development using Power BI, SSRS Good understanding of functional modules such as Sales, Marketing and Customer Service Strong communication skills Ability to work independently Knowledge of SSIS and integration Knowledge of Azure services like Logic Apps and Azure Functions Ability to … write and optimize SQL queries for data manipulation Familiarity with Application Lifecycle Management practices and DevOps tools Experience in creating custom reports and dashboards in Dynamics 365 Understanding of user experience principles for CRM interfaces Experience Required Experience of working in onsite-offshore model Experience of preparing Knowledge based More ❯

The ability to understand, support, modify and maintain systems and code developed by other engineering teams. Assist in data migration, data modeling, and entity management within Dynamics 365 Create and maintain technical documentation for customizations, integrations, and system configurations Work closely with functional consultants, business analysts, and other developers … integrations using Azure integration platform Proficiency in reports development using Power BI, SSRS Good understanding of functional modules such as Sales, Marketing and Customer Service Strong communication skills Ability to work independently Knowledge of SSIS and integration Knowledge of Azure services like Logic Apps and Azure Functions Ability to … write and optimize SQL queries for data manipulation Familiarity with Application Lifecycle Management practices and DevOps tools Experience in creating custom reports and dashboards in Dynamics 365 Understanding of user experience principles for CRM interfaces Experience Required Experience of working in onsite-offshore model Experience of preparing Knowledge based More ❯

secure, available, and performant, aligned with the IT Strategy. The role requires operating at SFIA levels 6 and 7 within Information Security and Technology Service Management disciplines, including: Developing and implementing an enterprise information security strategy aligned with business goals. Ensuring compliance between business strategies and information security. … plans. Engaging with stakeholders to develop and manage services meeting security and quality standards. Planning and managing processes, tools, and techniques for monitoring technology service performance. Building strong relationships with key stakeholders and leading a diverse, global team are crucial for success. Additionally, the role involves working with the … SASE, SIEM, etc. Oversee infrastructure strategies, including LANs, WANs, cloud services, etc. Manage budgets ensuring value and alignment with strategies. Maintain relationships with technology service providers and oversee service delivery. Lead the development and maintenance of the security controls framework and compliance. Manage security operations, threat monitoring, incident More ❯

enterprise platforms and workflows. You’ll work cross-functionally to align technical services with business and risk priorities, helping to unblock delivery issues, track service performance, and ensure the organisation’s security posture continues to evolve and mature. 🔍 Key Responsibilities Serve as the point of contact for all security … service delivery matters Coordinate onboarding, integration, and timelines for security services Map service requirements and highlight capability gaps or improvement areas Ensure services align with programme delivery plans, maturity targets, and compliance needs Maintain clear documentation and service ownership mapping Collaborate with programme leads and security stakeholders … on progress, risks, blockers, and opportunities to senior leadership 💼 What You’ll Bring Must Have: At least 3 years of experience in a similar service delivery or cyber consultancy role Deep understanding of enterprise security services: Pen testing, threat modelling, vulnerability management, logging & monitoring, incident response Strong communication More ❯

Role Information Technology provides and supports all central University IT services and is responsible for the institution's Technical Infrastructure. In addition to this service and support provision, IT develops systems to support the business requirements of the organisation. The SharePoint Team are part of the Infrastructure Products Team … Microsoft certification in SharePoint and/or Power Platform. • Good knowledge and understanding of Microsoft 365 applications and capabilities. • Experience of web-page content management and development. • Understanding and use of SharePoint administration tools, (for example, ShareGate Desktop). • Experience with UiPath process automation software. • Understanding of Service Management standards including Incident, Problem and Change management using ISEB ITIL Foundation (ideally at v4.0). Essential • Systematic, logical approach to systems development, monitoring and problem investigation • An understanding of the role of Technology in business delivery • Able to plan and prioritise work • Good oral and written More ❯

operations: Manage audiovisual setups and troubleshoot technical issues for high-production all-hands meetings and office events. Leverage ITSM tools: Utilize ServiceNow for IT service management, ticket tracking, and process automation to streamline support operations. You may be a fit for this role if you have: Strong technical … expertise in macOS (Windows experience is a plus) and familiarity with identity and device management tools like Azure AD, Jamf, and Intune. Experience with enterprise collaboration tools, such as Google Workspace, Office 365, Slack, and Atlassian products. Excellent troubleshooting and problem-solving skills within Mac and enterprise IT environments. … AV event management experience, including hands-on expertise with Google Meet, Microsoft Teams, and Crestron for high-profile meetings. Proficiency with ITSM platforms like ServiceNow, using them for ticketing, incident tracking, and process automation. A proactive, customer-first mindset, with strong written and verbal communication skills to support both More ❯

rotation basis to support the services. * Identify operational, audit, compliance risks/issues and contribute to mitigate the same. Participate in crisis calls for service recovery, MIRs and SIPs. Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent … improve efficiencies and reduce toil. Enterprise focus * building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features. * Knowledge of Service Management (Change, Incident and Problem) and Agile methodologies. * Ability to work independently with minimal supervision and with sense of ownership and accountability. * Strong … Authentication Server etc. * Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C:D, FTPS, HTTPS) and products. * Knowledge of cryptography/key management (SSL/TLS, SSH, PGP/GPG etc.) and data security * Ability to manage application support operations, resiliency and availability including monitoring of system More ❯