801 to 825 of 1,793 Service Management Jobs in the UK

available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently and … and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines. Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures. Provide continual and regular … updates to customers throughout the management of their incidents and requests. Troubleshoot a range of technology and telephony issues, investigating, diagnosing faults, and working through to resolution. Own and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks. Support the setup of new offices, sites, or projects across the local region. Manage Service More ❯

employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland. Job Description We are currently recruiting a Head of IT Services to ensure that our IT services are delivered … to exceed agreed service level agreements (SLAs) and that they are aligned with the business requirements whilst also takingoverall ownership of service processes, tracking of operations, and projects related to the businesses you support. Working hours :Monday to Friday, 09.00-17.00 (Hybrid) Manage the delivery of IT services to the businesses that Group IT supports. Ensure that IT … they are aligned with the business requirements. Working closely with the Head of Infrastructure and Head of IT Operations to assure a stable, reliable and pro-active IT Infrastructure service Act as the interface between the business and IT, ensuring that business service requirements are understood and IT services are aligned to meet those requirements. Own the service More ❯

available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently and … and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines. Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures. Provide continual and regular … updates to customers throughout the management of their incidents and requests. Troubleshoot a range of technology and telephony issues, investigating, diagnosing faults, and working through to resolution. Own and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks. Support the setup of new offices, sites, or projects across the local region. Manage Service More ❯

largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for … processes for system functionality. Lead planning and execution of release and deployment activities. Take ownership of the operational health of digital platforms, ensuring security, availability, and performance. Implement ITIL service management processes, including incident, problem, and change management. Champion innovation in operational processes. Implement configuration management and ensure documentation of configurations, releases, and changes. Lead and inspire … Strong interpersonal and communication skills with the ability to influence at all levels. Developing strategy for business systems. Implementing robust business and systems architecture. Expertise in enterprise architecture and service management. Desirable criteria: IT Service Management experience using best practices to enhance the delivery and support of IT services. Familiarity with the ITIL framework, including successful rollout More ❯

week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About IT Service Desk Analyst required by my large client. Due to a major increase in workload my client is looking for a new Service Desk Analysts to join the team. You will be Providing support to internal staff … via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to … date and being actively monitored and progress through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. More ❯

Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main … office is based in Redhill Surrey.Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases.Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders.Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle.Maintain up-to-date records using secure systems … launching new services, including preparation of related support procedures and documentation.Represent the organisation professionally in virtual and on-site meetings.Maintain key relationships with Technical teams, field engineers, project managers, service managers, and operational departments, MOD representatives, government stakeholders, subcontractors, and suppliers.Qualifications & Experience of Technical Service Manager/Operations Support ManagerExcellent communication and interpersonal skills.Highly customer-focused with a More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯

global team. National Grid is hiring a Principal Product Owner. This is a hybrid opportunity based from our Warwick office. Job Purpose As the Product Owner for ServiceNow IT Service Management (ITSM) & IT Operations Management (ITOM) , you act as the bridge between needs and wants of the IT operations customer, and the vendor's capability roadmap. Representing … value. With deep ServiceNow ITSM & ITOM expertise and good knowledge of the Scale Agile Framework (SAFe), you turn complex requirements into actionable features that drive continuous improvement across the service lifecycle. What you'll do Manage and Mentor : Oversee and guide other Product Owners, ensuring alignment with best practices and strategic goals. Define Solutions : Create solutions that are desirable … viable, feasible, and sustainable to meet the needs of ITSM & ITOM enterprise service owners, consumers, and stakeholders. Bridge Gaps : Connect ServiceNow's ITSM & ITOM capability roadmap with market trends and operational customer needs, translating these into actionable opportunities. Manage Demand : Oversee intake and demand across ITSM & ITOM service owners, negotiating with the ServiceNow Platform Team to prioritize and More ❯

Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery. Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will … other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine … learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the More ❯

Customer Experience Manager - Technology & Scientific Computing role at Novartis Get AI-powered advice on this job and more exclusive features. Summary Novartis is seeking a highly motivated and experienced Service Manager to join our Technology & Scientific Computing team within the Advanced Quantitative Analysis Department in Global Drug Development. The successful candidate will be responsible for managing both internal IT … services and external service providers to ensure the seamless operation of our scientific computing environment. A key aspect of this role is close collaboration with the Product Owner to steer initiatives in a direction that prioritizes the voice of the user, while balancing the organization’s objectives and the platform’s evolving capabilities. Summary Novartis is seeking a highly … motivated and experienced Service Manager to join our Technology & Scientific Computing team within the Advanced Quantitative Analysis Department in Global Drug Development. The successful candidate will be responsible for managing both internal IT services and external service providers to ensure the seamless operation of our scientific computing environment. A key aspect of this role is close collaboration with More ❯

Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery. Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will … other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine … learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the More ❯

Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery. Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will … other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine … learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the More ❯

Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The … main office is based in Redhill Surrey. Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases. Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders. Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle. Maintain up-to … services, including preparation of related support procedures and documentation. Represent the organisation professionally in virtual and on-site meetings. Maintain key relationships with Technical teams, field engineers, project managers, service managers, and operational departments, MOD representatives, government stakeholders, subcontractors, and suppliers. Qualifications & Experience of Technical Service Manager/Operations Support Manager Excellent communication and interpersonal skills. Highly customer More ❯

Line Cloud Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service Your role will involve: We are looking for a 3rd Line Cloud Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve … carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: •Responding to escalations from 2nd Line Daily checks •Extensive work with VMware products •Carrying out a readiness assessment … for new releases entering service from the Engineering Team •Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: •Cloud Administration (e.g. Broadcom: SDDC Manager, vCenter, ESXi) •Event Management Tooling (e.g. SCOM) •Critical thinking and problem-solving skills •The ability to take on Technical Leadership activities Your transferable skills and experience: •Significant More ❯

Line Cloud Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service Your role will involve: We are looking for a 3rd Line Cloud Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve … carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: •Responding to escalations from 2nd Line Daily checks •Extensive work with VMware products •Carrying out a readiness assessment … for new releases entering service from the Engineering Team •Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: •Cloud Administration (e.g. Broadcom: SDDC Manager, vCenter, ESXi) •Event Management Tooling (e.g. SCOM) •Critical thinking and problem-solving skills •The ability to take on Technical Leadership activities Your transferable skills and experience: •Significant More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within … the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to … and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within … the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to … and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to More ❯

frontline operational teams, facilitating digital system transitions and fostering local digital advancements. This role offers a chance to work in a dynamic, rewarding environment, driving digital change and enhancing service quality. Key Responsibilities: Work closely with onsite management to improve data quality and application, exceeding operational and client standards. Maintain operational data accuracy and relevance. Use digital solutions … to re-engineer back-office processes for efficiency and relevance. Become the expert in our Service Management Software (Echo). Lead projects to implement process and workflow changes. Drive service digitization through technological advancements. Support departments by facilitating communication, training, and deployment of digital tools. Contribute to digital training strategies and provide end-user training. What are … we looking for? Degree in Science, Business, Information Systems, Environmental Sciences, or Geographical Information Science Ability to work independently Experience in operational or analytical management supporting business change Strong problem-solving skills Effective communication and relationship management skills Strong project management skills, including scope, planning, and risk management Organizational skills to handle multiple tasks Proficiency in More ❯

the point of contact for solutions and questions related to software licensing. Facilitate Unisys and client standard processes for ITIL core functions such as Software Asset Management. Process and Service Management Manage contractual service support requirements. Present operational and service level reports to internal or external customers. Analyze and report on statistical data related to service … Provide training and mentoring to ensure process guidelines are understood and followed. Conduct workshops to identify and address process deficiencies. Review trend analysis for proactive problem management. Work with Service Delivery Managers to monitor SLA performance. Business Development Leverage technical expertise to support business development and proposal development. Support solution development, estimates, and design by leveraging industry and technical … knowledge. Service Delivery and Solution Architecture Demonstrate leadership and in-depth knowledge in at least one IT discipline. Engage with mid-level client leadership through technical presentations. Support the design, delivery, and maintenance of solutions. Review solution artifacts and plans. Establish relationships with third-party companies and project teams. Contribute to the successful delivery of solutions. Ensure the integrity More ❯

C-suite executives and IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master’s or … Bachelor’s degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. … technical concepts for non-technical audiences, and fostering collaboration across teams. Preferred Certifications : ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM)/CRM, Human Resources Service Delivery (HRSD). Benefits Competitive Salary Comprehensive benefits package. Hybrid and flexible working options. Employee well-being support. Performance-based More ❯

Platform, including Teams, ensuring seamless communication and collaboration. Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings. Document and track all incidents and service requests using the company's IT service management system Collaborate with the IT team to escalate more complex issues and ensure swift resolution. Provide excellent customer service … systems and software. Ensure that we maintain an inventory of IT assets and manage hardware lifecycle, including procurement, deployment, and disposal in conjunction in-line with our IT Asset Management processes. Support the implementation of IT projects and initiatives, ensuring alignment with business objectives. Provide expert support and troubleshooting for Microsoft Windows 11, ensuring optimal performance and user experience. … Requirements Proven experience as an IT 1st Line Analyst in a medium to enterprise sized organisation. Excellent troubleshooting and problem-solving skills. Outstanding customer service and communication abilities. Ability to work independently and as part of a team. Certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or equivalent are required. UK based driving license Benefits Bike to work scheme More ❯

Watford, Denton or Horsham Contract – 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

on site Must have, or be able to get Security Clearance As a 2nd Line Test Analyst, the day to day role will be focussed on delivering the testing service provided by Computacenter to the customer by designing and executing scripts to ensure that the subject under test (application, system change or new hardware) meets the customer requirements and … by the customer in order to design test cases and scenarios to adequately cover them. The Test analyst will be responsible for reporting any defects within the chosen Test Management tool (SpiraTest), providing detailed information that can be used to pass on to the relevant resolvers and performing confirmation testing once completed. What youll do Computacenter is looking for … towards the creation of the test plan by providing possible test scenarios Communicate with a wide variety of different internal support teams ranging from Wintel, networks, application packages and service management Able to communicate with key stakeholders, including customers in a professional manner What youll need Technical Experience: Good working knowledge of Microsoft Operating systems (Windows 11 and More ❯

Watford, Denton or Horsham Contract – 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

Work with various business stakeholders from different functions (mainly Global Consumer relations and Brand Teams ) to define the requirements for the Tech Products development , new features, and capabilities. Product management: Manage the backlog for the dedicated squad, cooperate on product development with developers, testers, and other product analysts, lead Agile ceremonies (including PI Planning). Technical Configuration/Customization … areas and manage & assess incoming demand as part of a product backlog. Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices , external regulatory and statutory requirements e.g. GxP, SARBOX and that Tech continuity plans are in place for all business-critical products. Change & Release management: Manage … change activity , including Software as a Service delivered change, into the production service in a compliant and efficient manner. Data Protection: Develop a sound knowledge of Haleon policies and processes regarding protection of sensitive data. Qualifications and skills Essential Experience with technical solutions supporting Consumer Relations and Sales business functions (in Salesforce Technology) & related systems configuration and IT More ❯