851 to 875 of 1,633 Service Management Jobs in the UK

Service Delivery Manager - Service Catalogue and Integration Management - Must have Actice SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to … ensure seamless operations. Building and maintaining strong customer relationships in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to … ensure seamless operations. Building and maintaining strong customer relationships in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain More ❯

Radius is recruiting for a Talented and experienced Service Desk Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement through the function Oversee the day-to-day operations of the … service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention and resolution. Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution … times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents, minimising service disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre More ❯

Radius is recruiting for a Talented and experienced Service Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement through the function Oversee the day-to-day operations of the service … effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents, minimising service disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Experience managing a 24x7 service desk or support team in a high-pressure environment. Excellent leadership More ❯

Job Description Radius is recruiting for a talented and experienced Service Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement through the function. Oversee the day-to-day operations of … the service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention and resolution. Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times … resolution times, ticket volumes, and customer satisfaction. Incident & Problem Management: Maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents, minimizing service disruption and downtime within the data centre. Qualifications: Proven experience in managing IT service desk operations, preferably in a More ❯

Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also … be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in … change and supporting project portfolio initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of working More ❯

Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also … be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in … change and supporting project portfolio initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of working More ❯

Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: 209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also … be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in … change and supporting project portfolio initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of working More ❯

Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: 209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also … be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in … change and supporting project portfolio initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of working More ❯

Are you passionate about delivering top-quality IT services? Do you enjoy driving operational stability and continuous improvement? Are you skilled at clear communication, insightful reporting, and proactive service management? We're looking for an IT Service Manager to lead the delivery of smooth, high-quality IT services by managing third-party suppliers and championing ITIL best … goals. As a core part of our IT Operations team, you'll be the main link between IT and external partners-setting clear accountability, tracking performance, and ensuring every service delivers real value. This is a great chance to shape our IT service management and support the ongoing success of our organisation. What you'll be doing … You'll manage the full IT service lifecycle, ensuring smooth operations and alignment with ITIL best practices. You'll handle incidents, changes, service requests, and maintain SLAs while driving service improvements. You'll also work closely with third-party vendors to ensure high performance and manage escalations. You'll support incident response and root cause analysis, keeping More ❯

technical support and assistance to internal staff based across multiple locations. Role Troubleshoot IT hardware & software issues Deliver successful outcomes in line with the associated SLA’s Use of service desk system to log, prioritise and manage support requests Manage user/employee onboarding & offboarding Ensure compliance with existing organisation policies and procedures Create and maintain technical operational documentation … Knowledge of Microsoft Active Directory & 365 services (Azure AD/SharePoint/OneDrive/Teams) Experience with remote access technologies and virtual desktop infrastructure Experience with desktop hardware lifecycle management Experience with UEM/MDM & Remote Assistance tooling Basic understanding of virtualisation, networking and print/file services Key Non-Technical Skills/Requirements 2 years’ experience in a … Good written and verbal communication skills, with the ability to liaise with both technical and non-technical staff Enthusiastic and passionate about IT Excellent organisation, task prioritisation and time management skills, with the ability to operate independently Experience with Atlassian software (Confluence/JIRA Service Management) Experience with MacOS Experience with VMWare WorkspaceOne & Horizon Understanding of “Modern More ❯

within the Public sector. As a trusted Managed Services Provider (MSP), they are the "go-to" partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager! If you are interested inthis opportunity, we encourage you to apply today! Responsibilities: Lead and … accurate customer reporting. Build and maintain strong client relationships and ensuring SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services More ❯

Join to apply for the User Management Analyst role at Experis UK 4 days ago Be among the first 25 applicants Join to apply for the User Management Analyst role at Experis UK Role Description Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal … customers for both SAP and bespoke systems in line with corporate and regulatory requirements. Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: £209 inside IR35 Role Description Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP … and bespoke systems in line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors More ❯

Job Title: Service Designer Location: Bristol area Salary: Competitive, dependent on qualifications and relevant experience Role Overview As a Service Designer, you will design and implement IT end user and services migration solutions to ensure successful transfer and adoption of user IT accounts, desktops/laptops, infrastructure, applications, and systems access. You will collaborate with a small end … user migration team, including a Services Transition Lead, User & End User Compute Coordinator, deployment & floorwalking team, and the primary IT Service Provider within an IT & Records programme workstream. Your role involves engaging with other programme workstreams, transferring sites, and their end users. Key Responsibilities Design and Implementation: Develop IT service solutions to address transfer and business change requirements. … Collaboration: Work with transferring sites personnel, the migration & service transition team, and the primary IT Service Provider to validate solution requirements. Technical Guidance: Provide support and guidance to the migration and service transition team. Scalability and Security: Ensure solutions are scalable, secure, and aligned with enterprise architecture and IT service management arrangements. Planning and Execution More ❯

Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. Overall ticket … workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and … Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills At least 2+ years of experience in a customer facing Service More ❯

documentation where appropriate. Systems Maintenance: Take ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales. Timely update of the company’s Service Management ticketing system. Carry out all maintenance tasks for on-site services as detailed in contracted service management plans. Maintain those Reference Facilities that support Systems … Maintenance. Consult with the Service desk and infrastructure team to address in-depth issues. Carry out initial inspections on returned end-user equipment and on new or replacement end-user equipment prior to dispatch. Implement agreed service changes and ensure all documentation is updated to reflect configuration changes. Asset Management for all managed services. Build, install and … configure managed ICT services in line with the company’s product set and customer requirements. Assist in the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces. Ensure all appropriate installation documentation is produced. Experience with Windows, Office365, Active Directory, basic networking #J-18808-Ljbffr More ❯

a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 ! Do you have experience in IT service administration, including incident management and request fulfilment? If you have a proven ability to provide high-quality customer support then this could be the opportunity you've been … waiting for! Supporting our IT service delivery by managing purchasing, license administration, user lifecycle processes, and compliance activities, you'll ensure accurate tracking of IT assets, software licenses, and user access, maintaining alignment with business and security requirements. Using your excellent communication skills you'll liaise with vendors, stakeholders, and internal teams, working closely to facilitate smooth IT operations … ensuring timely renewals, updates, and reporting. Familiar with IT service management frameworks such as ITIL, and with an ability to troubleshoot technical issues and liaise effectively with technical support teams, you'll conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility, supporting others by carrying out basic IT data management More ❯

Job Description Technology Service Architect Location: London (Hybrid, 3 days a week in office) Salary: £75,000 - £80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking Technology Service Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational … goals and business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You'll work cross-functionally with platform owners, service managers, and engineering teams to ensure operational readiness and full life cycle support is Embedded in … service design. Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service models, including SLAs, KPIs, support structures, and operational processes. Collaboration: Partner with Solution Architects, Product Owners More ❯

Technical Service Manager | Maritime & Defence Communications | Redhill | Competitive Salary + Benefits Our client, a leading global provider of Satellite Communications and IT Support services for the Government, Maritime, and Defence sectors is looking for a Technical Service Manager. With over 55 years of technical excellence and a global presence, they deliver advanced communications solutions to a diverse range … of maritime, offshore, and defence clients. As part of their continued growth, they are now looking to appoint a Technical Service Manager to lead and oversee their technical service delivery team. Responsibilities: Manage and lead a team of field service engineers to ensure the delivery of high-quality technical support and service. Oversee the installation, maintenance, and … repair of satellite communication systems, GMDSS, navigational equipment, VSAT, and integrated bridge systems. Develop and implement service processes, standards, and procedures to maintain high levels of customer satisfaction. Coordinate complex retrofit projects and system integrations across multiple sites and vessels. Liaise with clients, manufacturers, and internal departments to resolve technical issues and ensure timely project delivery. Conduct performance reviews More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯

IT Service Desk Technician Corsham (SN13) Onsite Salary £26,000 - £30,000 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical & Dental Insurance + discounts for additional family members Life Assurance scheme up to … salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We are looking for a proactive and customer-focused IT Service Desk Technician who takes pride in delivering high-quality first line support across a range of IT services. You will be the first point of contact for users, responsible … for logging, triaging, and resolving incidents, service requests, and queries. This role requires a person with a keen eye for detail, strong communication skills, and a methodical approach to troubleshooting. Youll be comfortable working with users at all levels, ensuring they feel supported and informed. You will also co-ordinate with third-party suppliers to arrange hardware repairs and More ❯

The Service and Change Delivery Manager will play a key role in facilitating the smooth transition and implementation of new or enhanced REC Services and supporting processes into the Operations Team. Working closely with internal operational and project teams, Code Manager Service Providers, and external industry stakeholders, the role focuses on: Managing organisational readiness; Supporting the effective adoption … experience. The objective of this role is to ensure that changes are implemented in a structured manner, minimising disruption and maximising benefits to the business in support of successful service delivery. In addition, this role will also have responsibility for the day to day service management of the REC Technical Services Code Manager Provider (NB not the … consolidates the digital solutions into a single platform delivered by a newly appointed Digital Services provider. Stakeholder Engagement & Alignment Build and maintain relationships with RECCo internal teams, Code Manager Service Providers, and Service Users. Act as the main liaison between operational teams and external service providers. Ensure stakeholder needs are addressed throughout the development to deliver a More ❯

countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide. Join our team and help to shape our future with lasting effect. Field Service Specialist Job ID: 4233 Location: Camberley, ENG, GB Qualifications, skills and abilities Role Description: Location: Home Based The Field Engineer will work within the Operations department, reporting to a … excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer Service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients' needs. Candidates and will be … meetings, job costing, and negotiations with third parties. Completing installation of equipment on site, or where applicable supervising the sub-contractors while they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly More ❯

Join to apply for the Service Transition Analyst role at Howdens 6 days ago Be among the first 25 applicants Join to apply for the Service Transition Analyst role at Howdens Get AI-powered advice on this job and more exclusive features. Howdens Joinery are looking for a Service Transition Analyst to join our Service Design … Transition team The Service Design and Transition Analyst ensures the seamless integration and transition of new or modified services into our operational environment, thereby maintaining service quality and continuity. This is a permanent, part time opportunity based from our office on Brackmills in Northampton or Raunds, Northamptonshire working onsite 2 days per week with 1 day working from … home What will I be doing as a Service Transition Analyst? Supporting the Service Design & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production. Responsible for identifying, co-ordinating and managing service acceptance/service readiness activities you will ensure that new & changed services are delivered to meet More ❯

Umbrella Engagement - 6 months - North West - 3 days per week on site in the North West. Looking for an experienced ITIL Accredited Service Delivery Manager - with either a strong background in Change and Configuration or Problem and Major Incident Management. Must have outstanding communication skills and have worked in medium/large sized organisation. Must also have experience in … Managing Service Management Resources. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our More ❯