876 to 900 of 1,624 Service Management Jobs in the UK

My client are looking for an experienced Deputy Team Lead to join their dedicated Microsoft Platform Services team and provide additional team leadership, stakeholder management and service ownership expertise. A solid understanding of Microsoft Platform infrastructure is required, allied with strong team management and service delivery experience. The successful applicant will lead on service design … service delivery and service management for Microsoft Platform Services. This will include contributing to the service continuity plan and continuous service improvements and well as working with senior stakeholders to define and implement a sustainable service delivery model. The role requires very strong stakeholder management skills, including the ability to effectively manage third … party supplier relationships and manage technical resources on a day to day basis. Demonstrable technical team management experience is essential, ideally with a strong demonstrable background in leading infrastructure teams focussed on Microsoft and related technologies. Strong communication skills are essential, with the ability positively influence a wide range of direct reports and work effectively with senior stakeholders. Experience More ❯

Other EU work permit required: Yes Job Reference: ef198b53936d Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: Senior ITSM Consultant - £77k (ITIL v.3 or v.4, ServiceNow, Change Management) - London - 2-3 days onsite per week (Portsmouth or London Locations) Key Skills: ITIL, ITSM, Service Management Lifecycle, Incident, Problem and Change management, Vendor Risk This … opportunity to join our key client who requires the services of a Senior ITSM Consultant. You will be responsible for developing and owning relationships with stakeholders and clients, identifying Service Management opportunities to implement with your project team. You will utilise your experience of ITSM service improvement to design and deliver ITIL best practice solutions. Candidates with … the following skillset will be considered: Incident, Problem and Change management Implementing ITSM ServiceNow processes Service Design Planning CMDB Configuration Management with SACM Delivering presentations to clients and stakeholders at all levels. Please apply to this role today to avoid disappointment! #J-18808-Ljbffr More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in Change and Release Management, along with the following qualifications: Skills and Experience: Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001 ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯

Cardiff, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 02.05.2025 Expiry Date: 16.06.2025 Job Description: Peaple Talent has partnered with a leading professional service company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This role supports a team serving approximately 750 staff, ensuring the smooth execution … of the IT strategy, managing daily IT operations, and maintaining high standards of IT service delivery and infrastructure security. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy aligned with the company’s goals, ensuring timely delivery of IT projects. Team Leadership: Manage and mentor IT professionals, including the Service Desk Manager, Service Delivery … Manager, and IT Security & Operations Manager. Promote a collaborative, high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, providing excellent support across multiple offices. Service Delivery: Oversee IT service delivery, meeting business needs and SLAs, and implementing best practices for continuous improvement. Infrastructure and Operations: Lead infrastructure initiatives to ensure reliable More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in Change and Release Management, along with the following qualifications: Skills and Experience: Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001 ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯

Senior IT Operations Manager - Cardiff Senior IT Operations Manager with strong operational IT experience in heading up an IT team across several areas including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have … of IT Services/Senior IT Operations Manager Hands-on operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management Experience within the legal sector or a professional services environment would be a bonus Ability to implement and lead large … effective and timely delivery of IT projects in a Microsoft cloud environment Manage and mentor the team of IT professionals, including all their managers and team in IT infrastructure, Service Delivery and Service desk - supporting the overall defined IT strategy Oversee and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple More ❯

experienced Telecom Solution Architect with a strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a comprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that enhance our telecommunications services and … teams to integrate Salesforce capabilities with existing systems and processes. Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality. Utilize Salesforce tools and features to streamline processes, improve customer interactions, and support sales functions. Provide guidance on … best practices for Service Management, leveraging industry standards to enhance service delivery. Lead technical discussions and workshops with stakeholders to gather requirements and present solutions. Mentor and support junior architects and developers in the team, fostering a culture of knowledge sharing and continuous improvement. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. More ❯

d) role at EnBW Generation UK . About the Role This position is based in London and offers a hybrid remote working model. You will be responsible for leading service, platform, and vendor management within the Beacon team, developing strategies to optimize service quality and platform performance, managing supplier relationships, and ensuring compliance with SLAs. You will … also monitor performance indicators and maintain AzureDevOps to control deployment pipelines. Key Responsibilities Lead service, platform, and vendor management within the Beacon team. Develop strategies to optimize beacon service quality and platform performance. Manage and coordinate supplier relationships, including contract negotiations and performance monitoring. Ensure compliance with SLAs and drive continuous improvement of service processes. Collaborate … Maintain AzureDevOps and oversee deployment pipelines. Qualifications Degree in business administration, computer science, or a comparable qualification. Practical experience managing platforms and with Beacon. Several years of experience in service, platform, and vendor management. Knowledge of IT service management tools and processes. Strong analytical, organizational, communication, and negotiation skills. Ability to work independently and as part of More ❯

and you will be required to be on the client site at least 3 days per week Responsibilities L&G are committed to delivering a proactive hub and spoke service, embracing the entire IT portfolio. You will be responsible for reviewing the current status of the PMO and then working with the client to determine where project process and … procedural gaps exist in order to develop a best practice Project Management Framework for sign off and implementation. Implementation will include training of client stakeholders, with a view to transitioning the role to BAU. Qualifications The ideal candidate will have at least 3 years working in a PMO management role, from which you can clearly demonstrate your understanding … and experience of the following: IT Governance and Compliance (COBIT/ITIL) Project lifecycle processes Document templates Reporting RAID Management Infrastructure and Architecture Software Development Lifecycles IT Service Management (ITSM) Cyber Security Competence Project Management Methodologies Planning and Scheduling Risk Management Quality Management Financial & Cost Management Resource Management Change management IT More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery … of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the business More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery … of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the business More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery … of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the business More ❯

a generous holiday package Pension contributions Health assessment, private medical and dental insurance Significant training, development, and career growth opportunities Attractive workplace in a brand-new office Responsibilities: Lead service, platform, and vendor management within the Beacon team. Develop strategies to optimise beacon service quality and platform performance. Manage and coordinate supplier relationships, including contract negotiations and … performance monitoring. Ensure compliance with SLAs and drive continuous improvement of service processes. Collaborate with internal and external stakeholders to understand requirements and develop solutions. Monitor and analyse key performance indicators for Beacon platforms and services. Maintain AzureDevOps and control the deployment pipeline. Candidate Profile: Degree in business administration, computer science, or comparable qualification. Knowledge of managing platforms and … practical experience with Beacon. Several years of experience in service, platform, and vendor management. Experience with IT service management tools and processes. Analytical and organisational skills, ability to work independently. Excellent communication and negotiation skills. Team-oriented approach and ability to work in a dynamic environment. #J-18808-Ljbffr More ❯

IT Service Desk Analyst required by my large client. Due to a major increase in workload, my client is looking for new Service Desk Analysts to join the team. Responsibilities include: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. … Diagnosing and resolving technical issues using remote support tools. Troubleshooting workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring Service Desk tickets are up-to-date and actively monitored. Escalating incidents and requests to management or third-party suppliers to meet SLAs. Building new laptop and desktop workstations. … Identifying software updates and coordinating their deployment. Writing and updating technical and process documentation. Undertaking projects as instructed by management. Providing additional support as required by the IT Senior Service Desk Analyst. Person Specification: Previous experience in a similar Service Desk Analyst role, preferably in the professional sector. Excellent customer service skills. Strong analytical and problem-solving More ❯

client satisfaction and operational efficiency. Responsibilities: Client Advocacy: Support clients and foster positive relationships. Problem Solving: Collaborate with teams to diagnose and resolve technical issues. Operational Support: Participate in service reporting, incident management, and service improvements. Technical Troubleshooting: Use software skills to troubleshoot client-reported issues within SLAs. System Maintenance & Security: Ensure compliance, data migrations, and security. … Automation & Optimization: Automate processes and improve client engagement. Incident Management: Use ticketing systems like Jira for incident tracking and resolution. Qualifications and Skills: Excellent communication skills, able to explain technical concepts clearly. Strong analytical skills for problem-solving. Knowledge of software solutions, SQL Server, Oracle, Bash, Python. Experience with AWS cloud environment. Understanding of virtualization, network protocols, troubleshooting. Ability … to manage multiple priorities and meet deadlines. Teamwork and client relationship skills. ITIL certification required. Experience with Jira Service Management or similar ticketing system. At least 5 years of experience in software support roles. By applying, you acknowledge that your data may be collected and processed as described in our Privacy Notice: Privacy Notice . #J-18808-Ljbffr More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals & a … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead More ❯

private hospital, that is not far from central London. The Head of Surgical Services is responsible for the clinical, professional and financial outcomes, including the day to day operational management of the Theatres, Recovery and Endoscopy with a key role supporting further development of Minor Ops. This role focuses on working with Consultants to ensure effective ways of working … achieve JAG and develop and grow the service. A key aspect of this role is to develop a positive proactive cultural environment that fosters a safety first patient centred service that meets CQC and AfPP standards and supports workforce development. The Head of Surgical Services acts as the Medical Devices Safety Officer (MDSO). There are great benefits which … A degree-level education with RN (General) Level 1 or Qualified Operating Department Practitioner status. Relevant post-basic qualifications and experience, such as in cardiac or orthopaedics. Proven project management involvement and quality improvement experience. Excellent interpersonal and communication skills. Leadership and management abilities, with a flexible and adaptable approach. Awareness of nursing and national developments. Apply Today More ❯

in Esher, a new opening has just become available for an IT Manager to be based at their school in Esher. The IT Manager is responsible for the installation, management, maintenance, availability, and security of the school’s educational and administrative IT systems. This includes network infrastructure, a wide range of hardware and software platforms, and all IT services … that support the school community. Key Responsibilities: Oversee the smooth delivery of IT services across the school, ensuring uptime, security, and end-user satisfaction. Work closely with the IT Management Group to align services with the school’s digital and strategic aims. Maintain accurate documentation for systems, processes, downtime schedules, and asset management. Ensure compliance with all internal IT … IT services and technical teams, preferably in an educational setting. Strong leadership and communication skills, with confidence in engaging senior stakeholders and cross-departmental teams such as the IT Management Group. Broad technical expertise across infrastructure, networks, cloud services, and support. Proven ability to manage escalations and mentor team members. Excellent organisational and planning skills. Strong understanding of safeguarding More ❯

how technology services are designed, delivered, and evolved to meet operational goals and business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You'll work cross-functionally with platform owners, service managers, and engineering teams to … ensure operational readiness and full lifecycle support is embedded in service design. Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service models, including SLAs, KPIs, support structures … and operational processes. Collaboration: Partner with Solution Architects, Product Owners, Platform Owners, Service Managers, and Engineers to embed lifecycle support into service design. Standardisation: Drive the development and standardisation of service design templates, documentation, and governance processes. Operational Readiness: Ensure all services are evaluated for operational readiness before being transitioned into live environments. Capability Gap Analysis: Assess More ❯

As we continue to grow, we’re looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency’s continued success. As Head of Operations, you will be … are delivered on time, within scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO and the rest of the … retention while maintaining levels of profitability. Ultimately, the role will ensure smooth client output process execution from business development all the way through to delivery, including strategy, planning, account management and daily operations. You will also be responsible for owning operational business reporting, making it clear how well the business is performing against key metrics covering everything from capacity More ❯

As we continue to grow, we’re looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency’s continued success. As Head of Operations, you will be … are delivered on time, within scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO and the rest of the … retention while maintaining levels of profitability. Ultimately, the role will ensure smooth client output process execution from business development all the way through to delivery, including strategy, planning, account management and daily operations. You will also be responsible for owning operational business reporting, making it clear how well the business is performing against key metrics covering everything from capacity More ❯

for a Client Services Manager II to join our London team that is responsible for the EMEA clients of our treasury solution "Integrity". About the role The Client Service Manager (CSM) will be responsible for working with key customer stakeholders and FIS Integrity Management to ensure that we build transparent relationships, with service improvement initiatives where … required, and really provide best in class customer satisfaction levels. Manage the service side of the client relationship including escalation, effective oversight of client satisfaction to ensure they remain with FIS. About the team We are global support team who are passionate about helping clients run their financial operations. We cooperate closely together, fostering a collaborative environment where everyone … s contributions are valued. We place a strong emphasis on Client Excellence providing the highest level of service possible. What you will be doing Build professional relationships with key client staff. Successful service delivery - SLA achievement and high level of customer satisfaction. Monitoring overall performance of Integrity Support, along with the client satisfaction. Good communication around issues and More ❯

Hybrid (minimum 2 days in the office per week). We are looking for a Senior Salesforce Administrator to join our Content Services team based in London. Key responsibilities: Service Management & Salesforce Support: Manage Salesforce support requests: ensuring timely resolution and robust communication to the business. Implementing new support processes: ensuring support, SLA, and design frameworks are adhered … to. Conduct regular service reviews with stakeholders. Facilitate backlog meetings for workload prioritisation with other team members. Introduce new services and provide necessary support, training, and documentation. Confidence in challenging stakeholders, offering constructive feedback. Training & Coaching: Create training plans and user guides/videos. Manage and coach future junior team members. Measure the success of new features and requests. … Feedback on adoption and use of feature requests. Business Analysis & Project Management: Lead Salesforce projects from POC to delivery. Understand user processes, workflows, and data flows. Participate in requirements gathering and documenting detailed business requirements. Document technical specs for offshore development. Stay updated on ITV-wide plans and Salesforce's role in the vision. Data Quality Culture & Democratisation of More ❯

passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. THE ROLE … support ongoing CACI projects both in the UK and Ireland. KEY RESPONSIBILITIES Support the ISQG Team with day-to-day adherence to security and quality standards. Conduct quality and service management internal audits, workshops, and various related meetings. Maintenance of the organisation's quality and service management documentation, including regular reviews and updates to policies, procedures … EXPERIENCE REQUIRED Microsoft Office applications. Excellent attention to detail with the ability to draft and produce accurate, detailed reports and documents to tight timeframes. Proven experience of ISO9001 Quality Management and preferably additionally ISO20000 Service Management and ISO27001 Security Management Systems. Ability to work at all levels, sometimes dealing with confidential and sensitive business information. Proven More ❯

We are looking for a German Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯