951 to 975 of 1,647 Service Management Jobs in the UK

for providing the Health Board with specialist advice and support relating to a wide range of Digital technologies supporting our services. Undertake incident, change and problem recording on our Service Desk Tool and ensuring these are documented effectively. Investigating a range of Digital issues including the following and liaising with senior members of the Digital team and external suppliers … of end-user computing equipment including PC's, Laptops, Smartphones, tablets, printers and other peripherals. Supporting, managing and developing supporting services (File Services, Active Directory, Application Delivery Systems, Asset & Management Systems for end user devices). Ensuring all end user equipment is kept safe from Cyber Security threats. Undertake installation and configuration of new Digital hardware, software and systems … to support various projects and new system installations across the Health Board. Main duties of the job Service Management involves delivering comprehensive second-line technical support for end user devices, software, and infrastructure, overseeing Active Directory and Office 365 administration, diagnosing and resolving complex incidents, managing software deployment, and ensuring all digital equipment is secure and fully operational More ❯

we now employ more than one hundred staff in our UK, Cape Town and Manila offices. OryxAlign's business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services Provider in an evolving market … are competitive, compelling, de-risked and aligned with client expectations. You will collaborate closely with various internal stakeholders to drive the bidding process while employing your expertise in project management and proposal strategy. Key Responsibilities Lead the end-to-end bid management process including the planning, preparation, and submission of proposals to clients for opportunities in construction, commercial … and tender submissions. The successful candidate must have knowledge of industry standards relevant regulations and compliance in IT and construction. As a Bid Manager you will have strong project management skills, excellent written and verbal communication skills with the ability to negotiate and secure favourable terms and conditions with clients and suppliers. Experience and expertise Proven experience in bid More ❯

worldwide and to various government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with … to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. The successful candidate must currently More ❯

worldwide and to various government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with … to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. The successful candidate must currently More ❯

As an Infrastructure Operations Delivery Lead, you will be: Responsible for the end-to-end delivery of infrastructure outsourcing services to clients. Engaged in day-to-day client stakeholder management to ensure successful service delivery and value realization. Managing the commercial and financial health of the delivery supported by our team of specialists. Leading people across our global … delivery network to support their personal growth. We are looking for experience in the following skills: Senior client and customer stakeholder management. Leadership and management of geographically distributed IT operations teams. IT service management knowledge such as ITIL, with experience in IT service desk and frontline operations. Experience with IT operations across data centers, public cloud … for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be onsite requirements with clients and partners to enable top-tier service delivery. Closing Date for Applications - June 14th, 2025 Accenture reserves the right to close the role earlier if a suitable candidate is found. About Accenture: Accenture is a global More ❯

with environmental considerations What we're looking for: Essential Previous experience in a Salesforce-related role Salesforce Admin 201 (ADX201) certification Strong understanding of incident, problem, change, and release management processes Excellent stakeholder management skills, with excellent communication and relationship management Project management and IT proficiency Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities Desirable: ServiceNow experience ITIL Service Management Framework knowledge JIRA experience Additional Salesforce Certifications (Sales/Service Cloud) Knowledge of Waste Management or Utilities Driving license would be advantageous as travelling to Veolia UK sites is expected What's next? Apply today, so we can make a difference for generations to come. More ❯

the next step in your career? Do you thrive in fast-paced environments and enjoy solving complex technical challenges? We’re partnering with an award-winning, fast-growing Managed Service Provider (MSP) based in Central London. They’re looking for a skilled 2nd Line Support Engineer to join their friendly, high-performing Service Desk team. The Role You … ll be a key player in the Service Desk, acting as a go-to expert for complex tickets, supporting junior team members, and ensuring clients receive prompt, professional support. Your day-to-day will involve a mix of hands-on technical troubleshooting, team collaboration, and client interaction. What You’ll Be Doing Delivering 2nd line IT support to customers … analysts, supporting their development. Maintaining ticket queues and ensuring SLAs are consistently met. Liaising with clients and third-party vendors to resolve issues effectively. Contributing to and maintaining the Service Desk knowledge base. Identifying recurring issues and recommending process improvements. Conducting occasional on-site client visits in London. What We’re Looking For 3+ years in an IT support More ❯

have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understanding of Service Management Framework e.g. ITIL Experience of Data Engineering and Manipulation Experience of operations management at an enterprise level Proven track record of leading teams Experience of working … third party provision of IT Operations services and provide expertise to programmes and projects, as well as the development of architectural solutions for technology. You will lead Incident and Service Management with the resolution of critical major incidents/issues impacting live service and ensure all certificate renewals are completed on time. This role is critical to … hub. Pay: For roles outside London the pay is £55,557. If you're based in London, the pay is £61,089. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 26 days and rising to 31 days over time. More ❯

You will be involved in all technical aspects of implementing Service Management, Service Integration, and Management solutions for our clients using the ServiceNow Platform. Your role requires thorough knowledge of the ServiceNow Platform and related technologies to meet development deliverables in line with business needs. Hybrid working: Your work location will vary between Company offices, client … If hired, you will undergo pre-employment checks, including identity, nationality or immigration status, employment history for the past 3 years, and a criminal record check (Disclosure and Barring Service). Your role Participate in the technical implementation of ServiceNow using industry-standard practices. Co-design and develop new ServiceNow applications, solutions, and services. Manage defined complex business requirements More ❯

managing IT transformation projects, ensuring they are delivered on time, within budget, and to the required quality standards Facilitating organisational change, this will include development and implementation of change management plans, alongside effective communication Selecting and implementing new technologies and solutions that support the organisation’s business goals, this will include evaluating areas for improvement of current IT systems … Utilising data analytics to measure the impact of IT transformation initiatives and identify areas for optimisation Your skills and experiences: Essential: Proven understanding of SIAM/ITSM and IT Service Management frameworks (e.g. ITIL), including principles, models and processes A good understanding of IT Service Architecture Familiarity with governance structures, risk assessment, and mitigation strategies within a … performance with user experience goals and evolving business needs Understanding of continuous improvement methodologies and how to foster innovation that delivers business outcomes Good working knowledge of relevant project management methodologies and experience of working in demand management and project delivery environments Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an More ❯

Kingdom Key Responsibilities: Work on a 24x7x365 rotating shift pattern (4 days on/4 days off, 4 nights on/4 nights off); perform change control and incident management; maintain accurate tracking of all Data Centre assets and inventory; supervise and escort third-party vendors as required; plan and carry out installation, relocation, and decommissioning of IT hardware … and ensure high standards are upheld; collaborate with facilities providers to optimise energy efficiency; support the daily running of the Data Centre, including installations, changes, and maintenance; participate in service improvement initiatives and major infrastructure projects, including power system upgrades and replacements; conduct basic server configuration (IDRAC, iLO); perform hands-on tasks such as racking, stacking, patching, and cable … management; identify and troubleshoot faults, escalating when necessary; manage complex inter-rack and inter-room cabling to support reliable IT and end-user connectivity. Skills & Experience Required: Prior experience working in high-risk environments and data centres; knowledge of DCIM tools and standards (desirable); familiarity with ticketing systems such as ServiceNow or Remedy (desirable); strong attention to detail and More ❯

looking for a hands-on, driven Customer Success Manager to join our commercial team, with a particular focus on the events sector. This role is a mix of project management, customer onboarding, live event support, and ongoing relationship management. Reporting to our Commercial Director, you’ll be the main point of contact for our clients post-sale, ensuring they … advocates for testimonials, case studies, and referrals. Maintain project documentation, reconcile expenses, and support internal delivery reporting. Ideally you’ll have: Proven experience in customer success, client-facing project management, or SaaS deployment—especially in fast-paced, time-sensitive environments. Outstanding communication and relationship-building skills with both technical and non-technical stakeholders. Strong organisational skills and attention to … leave plus bank holidays. Learning & Development: Investment in your growth and development. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Customer Service and Information Technology Industries Consumer Services Referrals increase your chances of interviewing at Crowd Connected by 2x Get notified about new Customer Success Manager jobs in Guildford, England, United More ❯

seeking a highly skilled and motivated ServiceNow Developer to join our team. The ideal candidate will possess extensive experience in ServiceNow platform development, configuration, and implementation, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), ServiceNow Discovery, and system integrations. This role requires hands-on technical expertise and the ability to work closely with clients to … within the ServiceNow platform. Customise and integrate ServiceNow applications, including but not limited to Incident, Problem, Change, CMDB, and Request Management. Implement and configure ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Orchestration) to monitor infrastructure and services. Perform ServiceNow Discovery configurations, mapping, and CMDB enhancements to ensure accurate asset management. Integrate ServiceNow with third-party systems … to automate operational tasks and processes. Design and implement integrations between ServiceNow and external systems using REST, SOAP, and other web service technologies. Utilise ServiceNow’s integration hub, orchestration, and automation tools to optimize service processes and increase efficiency. Troubleshoot and resolve issues related to ServiceNow platform and integrations. Assist with the upgrade and patching of the ServiceNow More ❯

network monitoring tools to identify root causes. Implementing effective corrective actions, ensuring minimal disruption to fab operations. Taking ownership for problem resolution tasks and collaborating cross-functionally to drive service resilience. Influencing technical decisions and strategic initiatives with subject-matter expertise. Developing and maintaining high-quality technical documentation (MS Visio, MS Word, Confluence) accessible by all team members. Reviewing … problem-solving. What a Network Engineer will need: Essential Requirements: CCNA/CCNP qualification or equivalent experience; CCIE or advanced Cisco certifications highly regarded. Experience with ServiceNow ticketing and service management processes. Ability to design, implement, and support scalable, secure Cisco LAN/WAN/WLAN/DC networks. Strong knowledge of BGP, OSPF, EIGRP and Layer … Catalyst and Nexus switches; SAN and DC networking experience. Check Point and/or Cisco ASA firewall experience and Cisco wireless networking (WLC, APs). Cisco ISE, Prime Infrastructure management tools, and experience in MPLS and observium monitoring tools. Familiarity with ITIL service management processes. Willingness and aptitude for learning new systems and advancing skillset individually and More ❯

navigation capabilities and services that will be provided to missions on and around the Moon through the launch of dedicated infrastructure. Viasat is the design authority for the communications service and responsible for the design and procurement of space segment, ground segment and user infrastructure to enable lunar communications services by the end of the decade. We are looking … manage and develop key aspects of lunar satellite communication infrastructure. The senior software architect will be responsible for the creation, refinement and review of requirements and software designs covering service management and orchestration. They will be developing the framework for Viasat to provision, manage and monitor communication components and networks, that together, will provide end to end lunar … and components. The day-to-day • Review and refinement of existing requirements ensuring they are well understood and accurately articulate business goals. • Creation and ownership of technical roadmap for service management and orchestration. • Definition and review of existing and proposed interfaces, ensuring they cleanly present required functionality and can support future use cases. • Lead software design activities for More ❯

network monitoring tools to identify root causes. Implementing effective corrective actions, ensuring minimal disruption to fab operations. Taking ownership for problem resolution tasks and collaborating cross-functionally to drive service resilience. Influencing technical decisions and strategic initiatives with subject-matter expertise. Developing and maintaining high-quality technical documentation (MS Visio, MS Word, Confluence) accessible by all team members. Reviewing … problem-solving. Essential Requirements What a Network Engineer will need: CCNA/CCNP qualification or equivalent experience; CCIE or advanced Cisco certifications highly regarded. Experience with ServiceNow ticketing and service management processes. Ability to design, implement, and support scalable, secure Cisco LAN/WAN/WLAN/DC networks. Strong knowledge of BGP, OSPF, EIGRP and Layer … Catalyst and Nexus switches; SAN and DC networking experience. Check Point and/or Cisco ASA firewall experience and Cisco wireless networking (WLC, APs). Cisco ISE, Prime Infrastructure management tools, and experience in MPLS and observium monitoring tools. Familiarity with ITIL service management processes. Willingness and aptitude for learning new systems and advancing skillset individually and More ❯

network monitoring tools to identify root causes. Implementing effective corrective actions, ensuring minimal disruption to fab operations. Taking ownership for problem resolution tasks and collaborating cross-functionally to drive service resilience. Influencing technical decisions and strategic initiatives with subject-matter expertise. Developing and maintaining high-quality technical documentation (MS Visio, MS Word, Confluence) accessible by all team members. Reviewing … security, and problem-solving. What a Network Engineer will need: CCNA/CCNP qualification or equivalent experience; CCIE or advanced Cisco certifications highly regarded. Experience with ServiceNow ticketing and service management processes. Ability to design, implement, and support scalable, secure Cisco LAN/WAN/WLAN/DC networks. Strong knowledge of BGP, OSPF, EIGRP and Layer … Catalyst and Nexus switches; SAN and DC networking experience. Check Point and/or Cisco ASA firewall experience and Cisco wireless networking (WLC, APs). Cisco ISE, Prime Infrastructure management tools, and experience in MPLS and observium monitoring tools. Familiarity with ITIL service management processes. Willingness and aptitude for learning new systems and advancing skillset individually and More ❯

Customer Sites using advanced data and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. You will own and rethink back office processes to continuously review and improve, so … digitisation of our services. Support the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information to make better business decisions. Capturing requirements for both system changes and reporting improvements to … ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of work on our operational systems. You will directly manage a Digital Transformation Officer who will More ❯

complicated project level issues. Key responsibilities will include: Manage the full project lifecycle and the associated implementation of the business change and technology, leading functional and technical workstreams. Stakeholder Management that communicates short-term plans, priorities, and project status to key stakeholders, steering committee, executive sponsor, and project teams Provides leadership to matrix project teams (Business Leads, Functional SME … s, BA’s, Infrastructure Analysts, Solution Designers, Service Delivery, Outsource partners etc) Ensure that all activities comply with relevant Operating model procedures, including Service Management, Project Lifecycle Methodology (PLM), Sarbannes Oxley controls. Manages the cutover for major changes, gaining agreement for revisions to the production environment from business system owners and relevant support teams Contribute to ongoing … projects preferably within FMCG or comparable industry Experienced in leading business change and enterprise technology application projects in a multi-national organisation Effective and pro-active communication and stakeholder management Strong problem solving and decision-making skills Ability to lead and motivate cross-functional and matrix teams Clear project reporting and tracking via metrics, scorecards & dashboards Broad awareness of More ❯

make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this … may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of experience in client management, aligning account strategies to revenue opportunities 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship … management Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations) Experience exceeding sales targets Experience leading a virtual or matrixed team Understanding of broad, macro-level business IT needs for a prospective client Travel up to 50% (depending on geography/region More ❯

you would be focused on build, implementation and support of Vocalink Core Services of Virtualisation & Compute platforms (Redhat, OEL, Solaris, OVM, VMware). The role requires a focus on service to ensure that all SLA's and availability targets are met. The role also requires thought leadership and an ability to drive IT initiatives that continually improve our efficiency … agility, performance, availability, and operational excellence. Responsibilities Coordinates the building and maintaining of system and platform technologies and environments, including associated software products Performs life cycle management for supported hardware platforms, including technical refresh planning and capacity upgrades Participates in the planning and implementation of system/platform updates to optimize performance, efficiency, and capacity Performs holistic platform security … RedHat and/or OEL - Advanced Solaris 10 & 11- Advanced Solaris Zones & LDOM's - Intermediate Patching & Live upgrades - Advanced Volume Managers, ZFS, VXFM - Advanced Clustering experience - Advanced Virtual Machine Management (OVM) - Advanced VMWare - Intermediate HCI experience (VxRail, Stack or) - Advanced Converged experience (Exadata, Supercluster, PCA) - Advanced Chassis/Blade based server technology - Advanced X86 hardware - Advanced Networking skills TCP More ❯

Specialist, you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs. You will have … you contribute? Provide first-line response to internal customers requiring assistance with IT issues. Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system. Track and own issues to resolution and updating the service management system. Troubleshoot and manage mission critical business solutions including but not limited … assigned. What will you bring? Bachelor's degree is preferred. A minimum of 2 years of experience with help desk assistance Demonstrated experience with troubleshooting various computer-related issues. Service Desk Support, Windows and Mac hardware support, M365, Jira, AD, customer service, remote support Proven experience with macOS, Jamf, Windows, Office 365 applications, and MS Teams Or equivalent More ❯

Production Application Support Engineer (Linux SQL ITIL) London to £95k Do you have experience of supporting systems and users on Capital Markets systems You could be joining the Investment Management arm of a global bank.As a Production Application Support Engineer you will join a talented, global team responsible for providing first class support to Fixed Income Clients and applications … across Commodities and Futures for Trading, Pricing and Risk management systems. You'll manage production systems, acting as an escalation point for operational teams on a 24x7 basis, taking ownership of Major Incident Management, incident response, problem management and root cause analysis. Employing a data-driven approach you will drive production stability via metrics and reporting, partnering … have experience with Databases, and Windows and basic infrastructure You have a good understanding of underlying infrastructure and interoperability (servers, storage, network, middleware) You have experience with ITIL, implementing Service management practices (Event, Incident, Problem and Change management activities) You have excellent collaboration and communication skill What's in it for you: As a Production Application Support More ❯

/FSM role at Muzulu SUMMARY SUMMARY We are on the lookout for talented and dynamic professionals to join our fast-growing practice that delivers industry-leading Enterprise Asset Management (EAM) and Field Service Management (FSM) solutions consultancy. You will be part of a skilled, tight-knit team where you can make a real impact and fine … challenge and embrace learning opportunities. Organised and self-motivated to progress work independently but be equally successful as part of a team. Experienced in implementing EAM and/or Service Management solutions. It Would Be a Bonus If You Have: Direct experience of delivering consultancy (refer to additional information section below). Experience of implementing IFS Applications … or IFS Cloud, specifically in any of the following: IFS EAM, IFS FSM, PSO (Planning, Scheduling and Optimisation), IFS CE (Customer Engagement). Held relevant roles relating to the management of assets and/or field service. Have experience in using: 2C8 Business Modelling (or a similar process modelling product) ClickLearn Training Applications ADDITIONAL INFORMATION As a key colleague More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … subnets, etc.) VMware and on-prem infrastructure experience is a strong plus Familiarity with APIs and integrating automation tools Experience with GitHub, including CI/CD pipelines and code management Technical leadership- the ability to mentor, train and lead junior engineers. Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the More ❯