976 to 1,000 of 1,020 Service Management Jobs in the UK

with the client's specific business requirements and security expectations from the outset. The MSS Delivery Lead ensures that the foundational elements of the service are set up with precision, guaranteeing that the client receives a seamless and customised security solution that meets their unique needs. The MSS Delivery … to the UK Head of Client Delivery. Other key stakeholders are the Global MSS Delivery Teams and key stakeholders across Sales, Presales, Legal, Professional Service delivery teams, PMO and Service management. Key Responsibilities: Establish efficient, effective end-to-end processes and procedures from initial requirements capture, through to … all aspects of the onboarding process are executed smoothly. Review and validate documentation, security requirements and contract agreements to ensure all aspects of the service are understood prior to order and implemented correctly for a successful onboarding of the service. Work with MSS onboarding resources to manage client expectations More ❯

directly and through several strategic partners. Proven ability to build a strategic and concise territory plan and execute according to plan. Knowledge of Field Service Management Solutions (Salesforce or ClickSoftware), CRM or ERP (Salesforce, Oracle, SAP) is preferred. Dynamic, self-motivated, creative thinker with an appreciation of corporate More ❯

location (Bristol preferred, Farnborough alternative) for duration of activity. Success criteria Manage and achieve EA acceptance and validation to client representatives, against requirements and service management processes during Q1 2025. Expected skills & experience required: Client ICT and network standards. Client documentation standards. TOGAF (ideally certified). Archimate (or More ❯

location (Bristol preferred, Farnborough alternative) for duration of activity. Success criteria Manage and achieve EA acceptance and validation to client representatives, against requirements and service management processes during Q1 2025. Expected skills & experience required: Client ICT and network standards. Client documentation standards. TOGAF (ideally certified). Archimate (or More ❯

environment selling directly and through several strategic partners. Proven ability to build a strategic territory plan and execute according to plan. Knowledge of Field Service Management Solutions (Salesforce or ClickSoftware), CRM or ERP (Salesforce, Oracle, SAP) is essential. Experience of a sales role within a Salesforce environment, partner More ❯

Activities: Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution. IT Incident Resolution and Service Delivery: Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements (SLAs … . This includes troubleshooting software, hardware, and networking problems. Asset and Configuration Management: Enforce asset management procedures related to desktop hardware and infrastructure. Maintain accurate records in accordance with the companies ITIL-aligned processes. Required Skills & Experience: Strong knowledge of Microsoft 365, Azure , and Active Directory . Experience … with hardware rollouts , desktop/laptop imaging , and network infrastructure upgrades . Familiarity with ITIL processes and best practices for service management. Capable of delivering 2nd/3rd line support in high-security, highly regulated environments. Competent in networking , including basic switching, routing, and diagnostics. Additional Notes: The role More ❯

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by … those assessments and ensuring that all GxP computerized systems are maintained in a validated state throughout their lifecycle. This Manager will facilitate the Demand Management process for all requirements in projects, enhancements, and changes and will review and approve CSV strategies/plans, devise compliance maturity assessments and remediation … and Improvement/Matureness Projects: Lead and conduct system compliance risk assessments to determine the decisions for validations and scope. Ensure proper development and management of GxP system lifecycle documentation, including Validation Plans, User Requirements Specifications, Functional and Design Specifications, Testing Protocols (IQ/OQ/PQ), User Acceptance More ❯

a Managed Services Engineer (MSE), you'll be an integral part of our Northstar Managed Services team, collaborating closely with other engineers, the Managed Service Manager, and company SMEs. You'll implement agreed-upon services for our client base in a fast-paced, dynamic environment, gaining exposure to diverse … Ability to follow and document processes Work collaboratively and in partnership with customers, colleagues, and multiple organizations. Responsibilities: Provide high quality, responsive, technical customer service via phone as first level contact and a first/second level escalation. Create documentation for new processes including standard operation procedures (SOP), technical … health checks or other operational needs where vendor documentation is not readily available. Respond to service requests/tickets (Email, phone, etc.) in a timely manner, adhering to WTG's SLOs and SLAs. Ticket management responsibilities include change requests, integration, support/troubleshooting, upgrades. Open and escalate support More ❯

Supply & Trading GmbH To start as soon as possible, full time/part time, permanent We are seeking a highly skilled Identity and Access Management; Privileged Access Management (IDAM/PAM) Specialist to join our team. This position is pivotal in ensuring robust identity and access control measures … You will lead efforts to mitigate cyber risks, manage IDAM/PAM processes, and support the organization's growth through resilient and efficient access management systems. Your future plans Lead and manage IdAM/PAM initiatives, including Joiner-Mover-Leaver (JML) processes. Oversee access reviews and upscale certification campaigns … internal & external compliance processes related to accesses. Manage identity and access security requests through JIRA while collaborating with an agile team and a managed service provider. Oversee Local Admin Right reductions. Ensure operational efficiency & stakeholder engagement. Bachelor's or Master's in Computer Science, Cybersecurity, Information Systems, Business or More ❯

Supply & Trading GmbH To start as soon as possible, full time/part time, permanent We are seeking a highly skilled Identity and Access Management; Privileged Access Management (IDAM/PAM) Specialist to join our team. This position is pivotal in ensuring robust identity and access control measures … You will lead efforts to mitigate cyber risks, manage IDAM/PAM processes, and support the organization's growth through resilient and efficient access management systems. Your future plans Lead and manage IdAM/PAM initiatives, including Joiner-Mover-Leaver (JML) processes. Oversee access reviews and upscale certification campaigns … internal & external compliance processes related to accesses. Manage identity and access security requests through JIRA while collaborating with an agile team and a managed service provider. Oversee Local Admin Right reductions. Ensure operational efficiency & stakeholder engagement. Bachelor's or Master's in Computer Science, Cybersecurity, Information Systems, Business or More ❯

as a ServiceNow Developer with a strong understanding of the ServiceNow platform. Familiarity with REST and SOAP web services. Knowledge of ITIL and IT service management. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer … separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the More ❯

MACC) through proactive engagement, even when those contracts are not via Bytes. Work with our Software Optimisation Team to drive our holistic procurement advisory service as part of our value offering. Work with the marketplace operations team to support individual transactions to assist customers with procurement strategy, resulting in … Cloud marketplaces, including pricing models, procurement processes, and partner ecosystems is desirable. Sales & Business Development: Proven track record in business development, sales, or account management, ideally within cloud technology or marketplace environments. Customer Engagement: Strong ability to build relationships with customers, articulate the value of cloud marketplace solutions, and … Degree in technology or business management. DESIRABLE Years of Experience Five (5) years+ of demonstrable sales experience within the software technology industry. Previous Team Management Experience (Minimum 2 years). REQUIRED REQUIRED Other Requirements Commercial and technology understanding in digital workspace and related technologies. Ability to pitch Bytes Value More ❯

resolve issues using SolarWinds to minimize downtime and maintain network health. Proactively address potential network problems by utilizing Sumo Logic for real-time log management and monitoring. Provide 24/7 network support on a rotational basis, ensuring network stability and performance. Firewall and Security Management: Deploy and … manage Cisco ISE for effective network access control and policy enforcement. Manage ClearPass for secure network access and policy management. Load Balancing and Traffic Management: Configure and maintain F5 load balancers to ensure high availability and optimal performance of applications. Network Monitoring and Management: Use SolarWinds for comprehensive … network performance monitoring, fault management, and capacity planning. Implement and manage Meraki wireless network devices for seamless cloud-managed networking across various locations. Integrate and manage network-related tickets and incidents in ServiceNow for efficient IT service management. Wireless Network Management: Design, deploy, and manage Cisco WLAN More ❯

resolve issues using SolarWinds to minimize downtime and maintain network health. Proactively address potential network problems by utilizing Sumo Logic for real-time log management and monitoring. Provide 24/7 network support on a rotational basis, ensuring network stability and performance. Firewall and Security Management: Deploy and … manage Cisco ISE for effective network access control and policy enforcement. Manage ClearPass for secure network access and policy management. Load Balancing and Traffic Management: Configure and maintain F5 load balancers to ensure high availability and optimal performance of applications. Network Monitoring and Management: Use SolarWinds for comprehensive … network performance monitoring, fault management, and capacity planning. Implement and manage Meraki wireless network devices for seamless cloud-managed networking across various locations. Integrate and manage network-related tickets and incidents in ServiceNow for efficient IT service management. Wireless Network Management: Design, deploy, and manage Cisco WLAN More ❯

vision and technical direction of the products, as well as manage multiple deliveries and take end-to-end ownership of your products, including change management and service management. Driving the development of new features, promoting best engineering practises, and advocating for agile/lean delivery methodologies are also More ❯

Rated Excellent on Trust Pilot with over 5000 reviews and voted the best company in the UK in our sector by consumer champion Which.co.uk, service and the customer experience is at the heart of everything we do. Due to continual growth, we now require a Technology Process Engineer to … IT operations through innovation, standardisation, and continuous improvement. Roles and responsibilities: Process Design & Optimisation : Design, document, and implement IT processes and workflows to improve service delivery, operational efficiency, and system performance. Process Improvement : Continuously assess and refine IT processes, identify bottlenecks, and implement best practices to streamline operations and … improve service quality. Data Analysis & Reporting: Use data analytics to monitor the effectiveness of manufacturing processes, identify areas for improvement, and report on key performance indicators (KPIs) to leadership. Standards & Governance: Establish and enforce standards, policies, and governance around IT processes to ensure consistency, compliance, and best practices across More ❯

solutions that align with business needs and contribute to the continuous improvement of IT services. Responsibilities as our IT Infrastructure Analyst are to: Infrastructure Management: Oversee servers, storage, networks and cloud platforms System Administration: Maintain and update systems, hardware, and applications (e.g., M365, Zendesk) Network Support: Configure and troubleshoot … Monitoring: Track and optimise system and network performance; address issues proactively Capacity Planning: Support forecasting and scaling of infrastructure to meet growth needs Incident Management: Resolve infrastructure issues promptly, coordinating with relevant teams Documentation: Maintain up-to-date records of setups, processes, and changes; generate performance reports Vendor Management … CompTIA Network+, AWS Certified Solutions Architect, CCNA, ITIL). Experience with automation tools and scripting (e.g., PowerShell, Python). Familiarity with ITIL practices and service management. In return for joining us as our IT Infrastructure Analyst you will receive: - Competitive Salary - 25 days holiday plus bank holidays annually (pro More ❯

to conclude solutions, configuration, testing and support. Demonstrated track record of implementing Project solutions in more than couple of projects by solution design, program management, Product delivery and service management. Good configuration knowledge of PS structures: WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement planning, Project quotation, Time … sheets, Goods issues, and other project management activities in SAP PS. Integration knowledge with CO, FI and MM, SD and PP. Provide thought leadership to Business Solutions and its customers focused on Supply Chain strategy specifically in Project Systems solutions and the road map within these areas. Understand the … facilitate accurate solutions. Integration and Cross-Functional Knowledge: Strong working knowledge of SAP PS integration with other modules, including Controlling (CO), Finance (FI), Materials Management (MM), Sales and Distribution (SD), and Production Planning (PP). Ability to troubleshoot and resolve integration issues effectively. Business Requirements and Solution Delivery: Effectively More ❯

to identify and implement critical enhancements, manage EVM/CMMC requirements, and oversee product upgrades and patching. You will be the linchpin in relationship management, bridging the gap between shops, functional teams, implementation squads, and support operations. Your primary focus will be ensuring seamless integration and alignment of perspectives … from a diverse array of stakeholders, including Product Managers, Technical Anchors, Service Owners, and Developers across Digital Technology and our Capacity Functional Team. This is an unparalleled opportunity to make a significant impact on our manufacturing processes, driving efficiency and innovation. Join us and be a key player in … requirements gathering, fine-tuning, and obtaining product feedback. • Own and manage MES solutions deployed across GE sites in Europe, ensuring technical product ownership and service management. • Possess a deep understanding of the technology stack and its impact on the final product. • Act as a bridge between implementation teams, stakeholders More ❯

deliver technical support and solutions to all members of council staff, pupils and council partners. To contribute to the process focused approach to IT Service Management. Provide technical skills to assigned projects. Provide a high level of technical skill to one or more of the following technical specialisms. Client … and Server Management, Unix Server applications such as Oracle\Solaris\Linux\Storage, Wintel, Technical Security, and Networking Technologies. Have the technical skills to be involved in supporting all aspects of the IT Service Infrastructure if and when required. Deliver technical solutions to events, incidents and issues in accordance … with response times set out in the Service Level Agreements with service areas. Essential Skills Educated to a relevant degree level in an IT discipline or three years relevant experience working within the technical IT function of a similar sized organisation. Two years' experience of implementing and supporting More ❯

data between systems. This will involve working closely with the system application managers and other technical staff. Help to ensure the interfaces and their management are supportive all governance and security policies and procedures. To monitor the day-to-day running and usage of data interfaces and integration engines … Essential Degree or equivalent level of experience involving computer science/programme modules JavaScript or other object-oriented programming language SQL for query and management Desirable Qualification or completed training in using Mirth. Application troubleshooting level of understanding on Linux Experience Essential Previous work experience developing interfaces using Mirth. … the HL7 messaging structure, the different HL7 versions, awareness that some systems deviate from the 'standard'. SQL database skills for data handling and service management. Operating system knowledge for Windows and Linus for the purposes of issue trouble shooting and basic system monitoring. Desirable Knowledge about EPRs Understanding More ❯

continuous improvement of our IT support framework by developing the Knowledge Base, authoring articles that support internal staff development, and promoting a customer self-service approach. Key Responsibilities: Provide 3rd line support for escalated technical issues across systems, networks, and applications. Act as a mentor and escalation point for … IT issues related to networking, databases, virtualisation, and security. Maintain and optimise enterprise-level IT systems, ensuring high availability and performance. Contribute to IT service improvement initiatives, identifying opportunities for process enhancement. Develop and maintain Knowledge Base documentation for internal training and support purposes. Work closely with IT leadership … technologies (VMware, Hyper-V). Knowledge of security protocols, firewalls, and data encryption. Experience with ticketing systems (e.g., ServiceNow, Jira). Familiarity with remote management tools and diagnostic software. Highly developed problem-solving skills and the ability to analyse and resolve complex issues. Strong interpersonal skills with the ability More ❯

the health, performance and availability of critical systems, directly impacting operational efficiency. Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices and develop features for maintainability. You will also help engineer tools and automation for … effective service management. Collaboration is key, working across multiple functions to integrate reliability and observability best practices into the software development life cycle. By supporting governance standards set by the central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our … systems meet user demands and enhance overall service performance. This role is eligible for inclusion in the Company's hybrid working from home policy. Preferred skills and experience Excellent knowledge of Site Reliability Engineering principles, including the creation and management of effective Service Level Indicators (SLI) and More ❯

the health, performance and availability of critical systems, directly impacting operational efficiency. Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices and develop features for maintainability. You will also help engineer tools and automation for … effective service management. Collaboration is key, working across multiple functions to integrate reliability and observability best practices into the software development life cycle. By supporting governance standards set by the central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our … systems meet user demands and enhance overall service performance. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Excellent knowledge of Site Reliability Engineering principles, including the creation and management of effective Service Level Indicators (SLI) and More ❯

the health, performance and availability of critical systems, directly impacting operational efficiency. Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices and develop features for maintainability. You will also help engineer tools and automation for … effective service management. Collaboration is key, working across multiple functions to integrate reliability and observability best practices into the software development life cycle. By supporting governance standards set by the central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our … systems meet user demands and enhance overall service performance. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Excellent knowledge of Site Reliability Engineering principles, including the creation and management of effective Service Level Indicators (SLI) and More ❯