76 to 100 of 144 2nd Line Support Jobs in the UK excluding London

2nd Line IT Support Engineer - Horsham - £35,000 - Hybrid After Probation! Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Role : 2nd Line IT Support Engineer Area : Horsham … Salary : £30,000 - £35,000 - Hybrid After Probation! Interviewing Immediately - Please apply ASAP! A market leading client are looking to add an 2nd line support engineer to join their every dynamic IT department. They work with the latest technologies such as Office 365, Azure Please More ❯

2nd Line Support Engineer Up to £180 - 200 per day Location: Hook, Hampshire middle is partnered exclusively with a fast-growing MSP (IT Consultancy) based in Hook to find a contract 2nd Line Engineer. You will be customer facing to educate and … technical side of the client process (not doing sales!), helping the founders and team to set up MSP SOPs, documentation, and processes, while offering 2nd/3rd line support for the managed services clients already onboard. Ideal Skills: Virtualization package experience (V2 Cloud, Hyper-V More ❯

2nd Line IT Helpdesk Technical Support – Permanent A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options. Due to continued growth, a role has been newly created for a further team member within Tristar … This role would be suitable for: IT Help Desk, IT Support Analyst, Help Desk Support, Experienced 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Project Engineer or IT Technician. 37.5 Hours per week. More ❯

Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to £35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to … proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated … with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd More ❯

Role: 2nd Line Support Engineer Location: Doncaster onsite - you must be commutable from Doncaster Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. … Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with More ❯

2nd Line IT Support Advisor Salary DOE Truro – hybrid working. We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of … where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements: Experience in a 2nd line support capacity – telephone, email etc. Office 365/Azure Active Directory Exchange Networking – DNS, Firewalls, Routers Customer focused Desired More ❯

Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you must be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. … Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep More ❯

Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you must be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. … Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep More ❯

Deskside & 2nd Line Support Engineer, Wootton Copart UK Ltd is currently recruiting a Deskside & 2nd Line Support Engineer to join our growing team based at our Wootton Head Office. This role involves providing technical support and ensuring the … a fast-paced environment Attention to detail in maintaining documentation and procedures Strong teamwork skills Customer-focused approach and commitment to high-quality support Willingness to learn new technologies Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus Minimum of 2 years' experience in … an IT support or technician role What we offer: 23 days of holiday plus bank holidays and an extra day for personal occasions Paid day to volunteer for a charity Healthcare Cash Plan for various healthcare services and Virtual GP access Recognition Hub and E-card collection for More ❯

Role : 2nd Line IT Engineer Location : Central Southampton (Hybrid) Salary : £32,000 - £37,000 Hybrid Working | Progression into Cloud Infrastructure & Cyber Security | Paid Certifications Are you a confident 2nd Line Engineer ready to take the next step in your IT career? Want to work … based in Central Southampton, known for delivering top-tier technical support and transformation projects. Theyre looking for a technically capable and ambitious 2nd Line Engineer to join their growing team. Youll work with a wide variety of technologies and clients while being mentored toward progression … Skills: Solid experience with Windows Server, Microsoft 365, networking & firewalls Knowledge of virtualisation (Hyper-V/VMware) & cloud platforms (Azure/AWS) Confident handling 2nd line escalations and working in fast-paced environments Strong communication and a drive to grow technically MSP experience a bonus, but not More ❯

IT Support Engineer – 2nd Line | Seaford, East Sussex | Up to £40,000 | Onsite Our client is hiring a self-sufficient, hands-on 2nd Line IT Support Engineer to join their team in the Seaford area. This fully onsite role is … support tickets and contributing to IT infrastructure projects What we’re looking for: ✔️ 3+ years of IT support experience ✔️ Strong 2nd line skills and a proactive, independent mindset ✔️ Comfortable being the go-to IT contact onsite What’s on offer: ✅ £40,000 salary More ❯

2nd Line Service Desk Engineer Salisbury, Wiltshire – Up to £32k DOE Hybrid working (2–3 days in office, flexible) Driving licence required for occasional onsite visits Are you working in IT support and ready to step up? Do you enjoy variety, solving issues both remotely … Join a long-established and growing Managed Service Provider (MSP) with a strong reputation for service and support. They are now looking for a 2nd Line Service Desk Engineer who can bring technical know-how, a positive attitude, and a focus on great customer service. What’s … Networking (TCP/IP, DNS, DHCP) Microsoft desktop and Office systems Hardware support What we are looking for: Previous experience in a 2nd Line (or strong 1st Line ready to step up) role Strong troubleshooting and communication skills Calm under pressure and focused More ❯

1st/2nd Line Support Technician This is an all-encompassing IT Support role which will be a mix of Service Desk and Application support in an MSP environment. This is a 3 month contract paying up to £120/… UK. They deliver both on-premises and cloud-based solutions to their clients. What will you be doing? Coming in as a 1st/2nd Line Technician, one day won't be the same as the next, ideally you will be the first port of call for … submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS - Windows, First Line, Second Line, O365, Communication, Active Directory, Application Support More ❯

this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success. Our Commitment to Excellence At AeroCloud, being the airport’s first call means exceeding expectations at every … in keeping our team informed, being transparent, and maintaining accountability at every step. Job Requirements About you We are looking for a 1st/2nd Line Support Engineer to join our Delivery, Implementation and Support (DIS) team who will report directly to the … have any direct reports and will be based in our Stockport Office with a hybrid working model. Summary Of Role As a 1st/2nd line support engineer you will be working across our airport customers, resolving support issues, diagnosing, and troubleshooting across More ❯

Job Title: 2nd Line IT Support Advisor We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. Providing a high level of customer service is pivotal to their … you can grow, develop your skills , and build a long-term career , this is the opportunity for you! Responsibilities and Requirements: Experience in a 2nd line support capacity – telephone, email, etc. Knowledge of Active Directory Experience with Exchange Networking skills – DNS, Firewalls, Routers Desired Skills More ❯

Social network you want to login/join with: Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you must be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're … hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a … Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep More ❯

Social network you want to login/join with: We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team. You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for … efficient service delivery. What you'll do: Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools. Identify areas for improvement within Service Delivery via automation and standardisation. Assist in planning, executing, and seeing Technology Service … ownership of technical problems and see through to resolution even when passed to third parties. Liaise with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls. Install, maintain, and support new applications. Review services, application More ❯

work and have a real impact in Quantum's future development. Main duties and responsibilities: Deal with all user queries and act as the 2nd line but also 1st and some 3rd line Support users both over the phone, using our remote tools … join our team and in return we will provide the following rewards & benefits : Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life. Company Pension Scheme (after 1 years service) Free DBS check Access to retail discounts and offers … able to offer sponsorship to candidates at this time. If you would like to find out more about this opportunity, please visit our website 2nd Line Support Engineer - Quantum Care . If you have any issues with completing our online application form, please contact the More ❯

operational service and support for multiple clients. The successful candidate will join a highly skilled team of support engineers providing 2nd line technical support. The role requires a flexible work ethic and a pragmatic approach to IT support. Candidates should have a first/second line support background, excellent customer service and communication skills, along with methodical troubleshooting techniques. This role will require some working from the … DXC site in Erskine. The team is responsible for providing remote 2nd line support within a cloud environment supporting Windows Server 2003/2008 R2/7/10. You will provide telephone technical support to end users, on-site engineers, and implementation More ❯

celebrated for delivering bespoke IT solutions, maintaining high customer satisfaction, and fostering a supportive, team-oriented culture. Your Role in the Team: As a 2nd Line Support Engineer, you’ll be an invaluable member of the IT support team responsible for: Managing end … to-end deployment for laptops, desktops, and tablets. Handling and resolving IT support queries and service requests. Participating in exciting IT projects and on-site support as needed. Tracking hardware/software installations and update configuration management records. What You’ll Bring to the Table: Proven hands-on 2nd Line Support experience in a service desk role. Expertise in Microsoft 365, Exchange Online, and Azure AD. Strong knowledge of More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation … point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills. Our client values a proactive, can-do attitude. You'll be joining a tight-knit, collaborative team where everyone pulls together. If you’re looking … or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and More ❯

Solving complex issues, elevating customer satisfaction Permanent Carlisle About this role The 2nd Line Technical Support Advisor plays a critical role in maintaining high levels of customer satisfaction by delivering prompt, effective, and technically sound support for broadband, networking, and internet-related services. … recurring problems, and contributing to the ongoing improvement of support processes, documentation, and internal knowledge sharing. Beyond reactive support, the 2nd Line Advisor is expected to play a proactive role in maintaining service reliability by spotting early signs of service degradation or systemic … meet the needs of the customer, you will need to be flexible with your working hours Experience required Proven experience in a 1st or 2nd line technical support role in a call centre environment Proficient with tools like, ping, traceroute and remote access software Proficiency More ❯

service desk role. You’ll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch. Based in their newly expanded Hartlepool office, you’ll become a key part of a close-knit team that values … problems properly (not just closing tickets), and being part of a team that supports each other, you’ll feel right at home. As a 2nd Line Support Engineer, you’ll be the go-to person for escalated issues from the 1st line team … and mobile device management (MDM) Autotask and Datto stack (RMM and backup tools) You’ll Thrive Here If: You’re already working in a 2nd Line role, or you’re a confident 1st Line engineer who’s ready to step up and take on more More ❯

Role : 2nd Line Storage Support Engineer Location : Basingstoke We are looking for a 2nd Line System Administrator to join our team 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers More ❯

About the role The 2nd Line Support Technical Specialist is responsible for managing and resolving complex Level 2 technical and operational issues for our customers within agreed service level agreements (SLAs). Primary Responsibilities Work with customers to understand, diagnose, and address cases, including complex … customer support, bugs, and defects. Manage and support complex incidents through problem record management. Provide expertise in API, Payment, and platform outage management. Promptly and efficiently address Level 2 customer inquiries escalated by Level 1. Take ownership of and resolve Level 2 technical and operational issues … within agreed SLAs. Escalate to 3rd line support (Product Operations) when resolution is impeded by complexity or time constraints. Assess cases/incidents triaged by Level 1 for quality and provide guidance on resolution at Level 1 if applicable. Record, monitor, and prioritize incidents and service More ❯