26 to 50 of 50 Case Management Jobs in the UK excluding London

aspects of IT operations including infrastructure, systems administration, cybersecurity, and support services. Maintain and develop core legal technology platforms such as document and case management systems, e-discovery, collaboration tools, and secure communications. Ensure robust data security, backup, disaster recovery, and regulatory compliance frameworks are in place. Provide … hands-on technical input and user support where required, within a lean and collaborative environment. MSP & Vendor Management Serve as the primary point of contact for the firm's Managed Service Provider (MSP). Manage vendor relationships, contracts, SLAs, performance reviews, and escalations. Hold suppliers accountable for service quality ...

Business Analyst working with CRM platforms (Dynamics 365, Salesforce, HubSpot, etc.). Strong understanding of CRM concepts such as lead/opportunity management, customer lifecycle workflows, case management, and automation. Skilled in gathering and documenting requirements in Agile or hybrid environments. Experience creating process flows, wireframes … functional specs. Excellent communication and stakeholder management skills. Strong data analysis and CRM reporting capabilities. Desirable Experience working in the Insurance industry Hands-on CRM configuration experience (Dynamics 365 or Salesforce). Knowledge of integration methods: APIs, middleware, data connectors. Background in industries with complex customer journeys (insurance, financial ...

custom Apex, Lightning components, flows, validation rules, APIs and integrations8. Assure quality across end to end financial services processes such as customer onboarding, servicing, case management and data flows. Design, implement and maintain automated tests for Salesforce FSC and integrated systems, embedding test automation into CI/… available and aligned to support end to end testing and release activities. Help set quality gates for environment readiness and promote consistent environment management practices. Monitor Salesforce FSC and integrated system health, along with release and test process performance, identifying opportunities for improving quality, efficiency and automation coverage11. Feed ...

discovery workshops and translate business needs into functional designs Analyse current CRM processes, pain points, and operating model. Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing Design and build functional Proof of Concepts to validate requirements and solution fit Work closely with solution architects … stakeholders throughout delivery Your Profile Essential skills/knowledge/experience: Strong hands-on experience with Dynamics 365 Customer Service Proven ability to configure case lifecycle, SLAs, queues, knowledge management, and reporting Experience building functional POCs and demos Solid understanding of customer service processes and contact centre operations ...

helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , we’re driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal … Tech Technology Trainer UK Remote Competitive Salary Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product/Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

automation scripts to support regression testing and reduce manual effort. Ensure traceability from requirements through to test scenarios, cases and exit criteria. Own defect management processes including triage, prioritisation and resolution tracking with internal delivery teams and external suppliers. Provide clear reporting on test progress, quality metrics, risks … reporting. Ability to design and maintain simple test automation scripts using tools such as C# or other lightweight frameworks. Experience using test and defect management tools such as ServiceNow or SAP Calm. Strong stakeholder management skills and ability to communicate quality and release readiness clearly. Ability to work ...

working hours Private healthcare and pension scheme Season ticket loan Office based Digital and Reprographics Assistant Key Responsibilities: Order and digitise case papers, ensuring accurate reconciliation with Chambers’ case management system Produce advanced e-bundles for barrister instructions, enclosures, and court submissions Troubleshoot digital bundle issues, including … locating missing documents and repairing corrupt files Collate and prepare complex case files across multiple digital and media formats, including indexing and tabbing Print court bundles to Chambers’ presentation standards and prescribed court formats Take ownership of Chambers’ scanning and electronic archiving service, including advanced and archive scanning Support ...

enterprise risk and compliance platforms. The role spans a mature RegTech (Obligation to Control) implementation entering build, alongside an earlier-stage Third Party Risk Management (TPRM) initiative focused on prototyping and roadmap definition.This is a non-hands-on leadership role, requiring strong delivery discipline, the ability to translate complex … Senior Technical Project Manager Strong understanding of the full software development lifecycle Proven ability to assess feasibility, scope, and delivery approach Experience delivering workflow, case management, or integration-led solutions Comfortable coordinating multiple teams rather than building hands-on Strong stakeholder management in complex, regulated environments Experience ...

incidents to the Level 2 SOC (outsourced) or internal incident response teams, ensuring complete and accurate handoff documentation. Incident Documentation: Create and maintain detailed case notes, timelines, and evidence within the case management system to support investigations and compliance requirements. Collaboration: Serve as the coordination point between ...

line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk • Logging detailed and accurate information into the case management system • Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion ...

external customers Act as a customer advocate , ensuring high satisfaction and success Troubleshoot and perform root cause analysis across platform features Maintain excellent case hygiene and documentation standards Communicate effectively via case management systems, phone, and digital channels Build and maintain deep technical expertise in assigned product ...

systems with a high level of accuracy Manage and prioritise tasks through a CRM-based workflow/queue system (training provided) Support data management and reporting using Excel and SharePoint Ensure all documentation and records are compliant with internal policies and standards Assist with general HR queries and provide … accuracy Experience in producing HR letters and documentation Experience with HR systems Working knowledge of Microsoft Excel and SharePoint Strong organisational and time management skills Desirable: Experience using HR systems such as Oracle HR systems or similar Experience working with CRM or case management systems To apply ...

experience and attributes required: Essential: Strong administrative skills with a hands-on, problem-solving approach Confident using and updating digital systems (Views or similar case-management systems) Ability to learn new workflows quickly and support others to do the same Experience producing clear, user-friendly guides or instructions ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows ...

year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case management Proven ability to design and build POCs, demos, and reference implementations Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power … capabilities with configuration and customisation Desirable skills/knowledge/experience: Experience with Copilot, AI-enabled customer service, or knowledge management solutions Exposure to public sector or highly regulated industry programmes ...

ShareDo Developer - Home Working Senior ShareDo Developer with excellent ShareDo development or similar case management development experience is required by a leading UK law firm. You can be based anywhere in the UK, as they will allow remote working and have offices all over the UK. You will ...

Configuration Specialist I am currently recruiting for a Mosaic Software Configuration Specialist to support the ongoing development and improvement of a core social care case management system. This is a hands-on technical role focused on configuring, testing, and supporting Mosaic to meet the needs of Children ...

queries Manage the IT budget, ensuring cost-effective solutions without compromising quality Monitor systems for potential threats Maintain and support the firm’s Case Management System – Partner for Windows (Tikit) Take the lead on all projects Liaise with and manage third party vendor relationships, including software and hardware ...

Mosaic Systems Training Specialist I am currently recuiting for a Systems Training Specialist with strong hands-on experience of the Mosaic case management system. The Mosaic Stsyems Training Specialist will design and deliver engaging training for social care users, supporting effective system adoption and confident use across frontline ...

date Essential Experience Strong administrative background working with large datasets or databases Excellent attention to detail and accuracy Experience using structured systems (HR systems, case management, or content platforms) Comfortable working at pace and managing multiple updates Desirable Any experience with ServiceNow Background in HR, People Services ...