Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Deloitte LLP
Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
HAYS
experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and … a month-over-month improvement in customer experience scores. Build and maintain strategic partnerships with service providers, assuring delivery against agreed outcomes and contracted deliverables, and holding them accountable for performance, quality, and efficiency. Lead the development and implementation of the customer service strategy, including the customer contact strategy, channel offering, and ongoing development. Drive initiatives across the … Team Management & Operational Excellence: Manage the Knowledge Team, ensuring robust and up-to-date resources for both internal teams and customer self-serve options. Oversee the Quality Assurance and Performance Team, establishing rigorous quality standards, monitoring performance against contracted outcomes and KPIs, and driving continuous improvement. Lead the Implementation and Delivery Teams, ensuring the seamless embedding of new More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hays
experience strategy for the company, aligning it with company-wide objectives and market demands. ? Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. ? Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and … a month-over-month improvement in customer experience scores. ? Build and maintain strategic partnerships with service providers, assuring delivery against agreed outcomes and contracted deliverables, and holding them accountable for performance, quality, and efficiency. ? Lead the development and implementation of the customer service strategy, including the customer contact strategy, channel offering, and ongoing development. ? Drive initiatives across the … Team Management & Operational Excellence: ? Manage the Knowledge Team, ensuring robust and up-to-date resources for both internal teams and customer self-serve options. ? Oversee the Quality Assurance and Performance Team, establishing rigorous quality standards, monitoring performance against contracted outcomes and KPIs, and driving continuous improvement. ? Lead the Implementation and Delivery Teams, ensuring the seamless embedding of new More ❯
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Hays
Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight … support teams in fast-paced environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning. You will ensure More ❯
Unipart employs more than 12,000 employees worldwide and has an annual turnover of more than £1 billion. Unipart is a supply chain performanceimprovement partner. We design, make, move and improve components in our customers' supply chains, keeping their operations and assets moving and working better for longer. Through our commitment to continuously driving operational efficiencies, we … improve performance - saving time, cost and carbon. We are seeking an enthusiastic and experienced Systems & Strategy Manager to work at our Doncaster site. Main Purpose of the Role Lead the SIOP Systems and Strategy Team to deliver effective systems, processes, and strategies that drive inventory performance and product availability. Provide expert technical support for process analysis, KPI reporting … meet evolving business needs. Partner with the Forecast and Inventory Manager to implement initiatives that meet internal and external SLAs. Champion ERP and forecasting system enhancements to support continuous improvement and integration. Manages a small team of Analysts. Acts as subject matter expert on planning system and inventory management principles. Spread Of Skills & Analysis Required The role requires strong More ❯
establish a regular cadence of operational reviews with your management including quality metrics, coding efficiencies, improvements, challenges, remediation needs Correlate, report, and drive the adoption of Process/Continuous Improvement initiatives Recruit & provide leadership, coaching & career planning for engineering talent Be accountable for design decisions for new and existing application development, proactively escalating issues and seeking assistance to overcome … obstacles Partner with Product Management to consult on solution feasibility and high-level effort estimation Make recommendation for technology adoption and framework improvement, analyzing trends, patterns and best practices for software Serve as the evangelist and custodian of technology, architecture, and product development practices Participate in the design & implementation of production cloud grade services supporting high availability Actively talent … manage your team providing career planning & performanceimprovement activities when needed Qualifications 5+ years of experience leading software engineers for product development Experience managing capitalized software processes Preferred: experience with managing teams' operational health by analyzing product teams' work distribution CapEx, Opex, Maintenance, Billable and OH Preferred: experience managing the organizational structure of teams as well as headcount More ❯
hands-on analytics role focused on driving smarter decision-making across marketing, product, and customer experience teams. You'll work closely with stakeholders to uncover behavioural trends, improve digital performance, and develop data-led strategies that support business growth. Key Responsibilities: Analyse customer journeys, engagement patterns, and conversion funnels to identify opportunities for UX and performanceimprovement Support development of personalisation and recommendation engines Optimise paid traffic performance across channels like Google Ads and Shopping Deliver insights that enhance retention, loyalty, and repeat purchase behaviour Perform deep-dive analysis using large datasets (customer, product, marketing, transactional) Contribute to the creation of a Single Customer View across brands Collaborate with tech teams to ensure clean data More ❯
hands-on analytics role focused on driving smarter decision-making across marketing, product, and customer experience teams. You'll work closely with stakeholders to uncover behavioural trends, improve digital performance, and develop data-led strategies that support business growth. Key Responsibilities: Analyse customer journeys, engagement patterns, and conversion funnels to identify opportunities for UX and performanceimprovement Support development of personalisation and recommendation engines Optimise paid traffic performance across channels like Google Ads and Shopping Deliver insights that enhance retention, loyalty, and repeat purchase behaviour Perform deep-dive analysis using large datasets (customer, product, marketing, transactional) Contribute to the creation of a Single Customer View across brands Collaborate with tech teams to ensure clean data More ❯
St. Albans, Hertfordshire, St Albans, United Kingdom
Vitae Financial Recruitment
help drive strategic growth and innovation across its digital channels and omnichannel platforms. This is a key commercial leadership role, supporting the integration of finance and technology to optimise performance in a fast-paced, data-rich retail environment. This position has a clear path to Head of Finance within 18-24 months, offering a high-impact role within a … architecture to unlock profitable growth across eCommerce and retail tech channels. - Lead commercial financial planning and forecasting to support data-driven decision making, particularly in relation to digital product performance and ROI on tech investments. - Own financial input into brand and digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability. - Maintain clear insight … into trading and digital performance, including customer behaviour analytics, channel performance (e.g. D2C, marketplaces), and competitor landscape shifts. - Develop robust business cases for technology investments, including platforms, tools, digital innovation, and marketing tech - ensuring returns meet both consumer impact and financial hurdle rates. - Influence strategic decisions through compelling commercial insights, backed by data and aligned to evolving technology More ❯
Employment Type: Permanent
Salary: £75000 - £85000/annum Great Benefits- 20% Bonus
relationships. Coaching and Mentorship: Provide ongoing support, guidance, and training to Territory Sales Managers to enhance their sales capabilities and product knowledge. Develop and implement coaching plans to drive performanceimprovement on AVS and achieve sales objectives. Act as an AVS mentor to help the sales team identify and capitalise on new opportunities within the commercial sector. Collaboration … Provide feedback to product development and marketing teams to help refine product offerings and create effective promotional strategies. Reporting and Analysis: Prepare regular reports on business development activities, sales performance, and market trends for senior management. Monitor and analyse sales data to identify areas of improvement and develop corrective action plans. Track and report on the progress of More ❯
relationships. Coaching and Mentorship: Provide ongoing support, guidance, and training to Territory Sales Managers to enhance their sales capabilities and product knowledge. Develop and implement coaching plans to drive performanceimprovement on AVS and achieve sales objectives. Act as an AVS mentor to help the sales team identify and capitalise on new opportunities within the commercial sector. Collaboration … Provide feedback to product development and marketing teams to help refine product offerings and create effective promotional strategies. Reporting and Analysis: Prepare regular reports on business development activities, sales performance, and market trends for senior management. Monitor and analyse sales data to identify areas of improvement and develop corrective action plans. Track and report on the progress of More ❯
relationships. Coaching and Mentorship: Provide ongoing support, guidance, and training to Territory Sales Managers to enhance their sales capabilities and product knowledge. Develop and implement coaching plans to drive performanceimprovement on AVS and achieve sales objectives. Act as an AVS mentor to help the sales team identify and capitalise on new opportunities within the commercial sector. Collaboration … Provide feedback to product development and marketing teams to help refine product offerings and create effective promotional strategies. Reporting and Analysis: Prepare regular reports on business development activities, sales performance, and market trends for senior management. Monitor and analyse sales data to identify areas of improvement and develop corrective action plans. Track and report on the progress of More ❯
Want to extend your technical and advisory skills delivering total solutions to an outstanding client base? Joining the Deloitte SAP Analytics+ team, within Enterprise Technology & Performance (ET&P) will enable you to combine your senior-level client advisory skills with your deep technical expertise - all within a high-impact environment. You will be part of a diverse team that … environment where you and your career can flourish. The SAP Analytics+ team consists of 5 core capability groups: Strategy and Architecture Data & Platforms Planning, Budgeting and Forecasting Advanced Analytics Performance, Consolidation & Close Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To … and IT, and from the analysts to the CIO and CFO, and be involved in the full life cycle of a project starting with the initial design of the performance framework through to the implementation of the supporting technology. Connect to your skills and professional experience As a Planning, Budgeting & Forecasting Consultant/Senior Consultant, your role will involve More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
Want to extend your technical and advisory skills delivering total solutions to an outstanding client base? Joining the Deloitte SAP Analytics+ team, within Enterprise Technology & Performance (ET&P) will enable you to combine your senior-level client advisory skills with your deep technical expertise - all within a high-impact environment. You will be part of a diverse team that … environment where you and your career can flourish. The SAP Analytics+ team consists of 5 core capability groups: Strategy and Architecture Data & Platforms Planning, Budgeting and Forecasting Advanced Analytics Performance, Consolidation & Close Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To … and IT, and from the analysts to the CIO and CFO, and be involved in the full life cycle of a project starting with the initial design of the performance framework through to the implementation of the supporting technology. Connect to your skills and professional experience As a Planning, Budgeting & Forecasting Consultant/Senior Consultant, your role will involve More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Deloitte LLP
Want to extend your technical and advisory skills delivering total solutions to an outstanding client base? Joining the Deloitte SAP Analytics+ team, within Enterprise Technology & Performance (ET&P) will enable you to combine your senior-level client advisory skills with your deep technical expertise - all within a high-impact environment. You will be part of a diverse team that … environment where you and your career can flourish. The SAP Analytics+ team consists of 5 core capability groups: Strategy and Architecture Data & Platforms Planning, Budgeting and Forecasting Advanced Analytics Performance, Consolidation & Close Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To … and IT, and from the analysts to the CIO and CFO, and be involved in the full life cycle of a project starting with the initial design of the performance framework through to the implementation of the supporting technology. Connect to your skills and professional experience As a Planning, Budgeting & Forecasting Consultant/Senior Consultant, your role will involve More ❯
and proven methodology * Run E2E application portfolio coverage : from Design to Operate inc. application evolution * Some primary functions are to investigate and analyse various behaviours of applications portfolio, propose improvement process/work around methods for an optimized infrastructure solution on the application. * Identify, assess risks and opportunities in your area of duty. Identifies and prioritizes events that might … on applications in the portfolio and identifying/analysing the errors. * Ability to work in a collaborative environment. * Prepare an infrastructure solution proposal for the Business. * Support the application performanceimprovement initiatives. * Qualification & Experience: * We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We are looking for passionate people, eager to … in IS/IT operations and/or IS/IT project management * Proven experience in AOP management * Experience in subcontracting/supplier management * Proven experience in driving process improvement * Ability to handle constantly changing priorities in an agile and flexible manner * Very strong customer orientation * Proven experience in communication and stakeholders management (incl. customer expectations) * Proven experience in More ❯
and proven methodology * Run E2E application portfolio coverage : from Design to Operate inc. application evolution * Some primary functions are to investigate and analyse various behaviours of applications portfolio, propose improvement process/work around methods for an optimized infrastructure solution on the application. * Identify, assess risks and opportunities in your area of duty. Identifies and prioritizes events that might … on applications in the portfolio and identifying/analysing the errors. * Ability to work in a collaborative environment. * Prepare an infrastructure solution proposal for the Business. * Support the application performanceimprovement initiatives. * Qualification & Experience: * We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We are looking for passionate people, eager to … in IS/IT operations and/or IS/IT project management * Proven experience in AOP management * Experience in subcontracting/supplier management * Proven experience in driving process improvement * Ability to handle constantly changing priorities in an agile and flexible manner * Very strong customer orientation * Proven experience in communication and stakeholders management (incl. customer expectations) * Proven experience in More ❯
Plymouth, Devon, United Kingdom Hybrid / WFH Options
Babcock Mission Critical Services España SA
s Maintenance operations, contributing to the delivery of the Asset Analytics modernisation programme and supporting customer readiness for a forthcoming contract. Join a dynamic team driving innovation, efficiency, and performanceimprovement across critical infrastructure. Day-to-day, you'll manage and optimise the Computerised Maintenance Management System (CAFM), delivering new projects, continuous improvements, and tailored training to enhance … asset maintenance performance and support business objectives across Babcock Devonport. Manage the CAFM across all Babcock Devonport departments. Lead CAFM projects, analysing requirements and recommending cost-effective implementation solutions. Design, manage, and deliver training programmes for new and existing system users. Drive system improvements to enhance maintenance cost-effectiveness and align with business goals. Analyse maintenance process issues and More ❯
Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Deloitte LLP
Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
budgeting & forecasting activities, leading the month-end close process, producing detailed financial reports for senior management decision-making, managing intercompany transactions across global entities, tracking key financial metrics for performanceimprovement, assisting with year-end audit preparations, identifying opportunities for process improvements within the Finance team, and supporting various finance projects. Preparation of monthly management accounts, including P More ❯
queries, ideally with PL/SQL but SQL is accepted. To manage, transform, and extract value from large data sets Analysing and reconciling data across multiple systems to support performanceimprovement and reporting accuracy Engaging with subject matter experts to understand data needs and provide insightful recommendations Supporting data integrity, quality assurance, and security standards across all technical More ❯
and IT Consulting Employment Type Contract Job Functions Sales Business Development Marketing Skills Sales Enablement Enablement Sales Leadership Sales Operations Software as a Service (SaaS) Workflow Design Salesforce.com Communication PerformanceImprovement Sales Processes More ❯