51 to 75 of 92 Problem Management Jobs in the UK excluding London

Bath. This is a 5 day a week, onsite role. We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. About the Role This is a hands-on role providing first … Teams), Active Directory, Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant. Strong diagnostic, problem management, and root cause analysis skills. Organised, professional and results-driven with excellent attention to detail. Team-focused, self-motivated, and enthusiastic with ...

London. This is a 5 day a week, onsite role. We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. About the Role This is a hands-on role providing first … Teams), Active Directory, Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant. Strong diagnostic, problem management, and root cause analysis skills. Organised, professional and results-driven with excellent attention to detail. Team-focused, self-motivated, and enthusiastic with ...

operations of the IT Service Desk, ensuring efficient handling of incidents, service requests, and queries. Ensure consistent application of ITIL processes such as Incident Management, Asset Management, Request Fulfilment, and Problem Management. Act as an escalation point for complex or high-impact application issues. Ensure root cause … ensure delivery within allocated budget What We’re Looking For Proven experience managing an IT Service Desk on similar support function Proven ITIL Service Management exposure Experience with ITSM Tools (e.g. ServiceNow) Strong leadership, communication, and stakeholder management skills. Familiarity with ISO27001 compliance and audit requirements Proactive ...

This role will manage our Woking Campus. The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars … customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes click apply for full job details ...

with HP storage platforms(e.g. 3PAR, Primera, Alletra) Solid working knowledge of Veeam Backup & Replicationfor backup and disaster recovery Understanding of change, incident, and problem management processes Desirable experience Experience with Windows Server roles such as DFS, and DNS Familiarity with performance monitoring and capacity planning for storage … backup systems Experience developing automation or scripting for routine maintenance tasks ITIL Foundation or equivalent service management certification Due to the highly-secure nature of the projects you will be involved with, you must be eligible to work in the UK and be eligible to undergo and maintain ...

creation, review, and maintenance of team documentation. You will also take responsibility for specific compliance activities including audit, vulnerability remediation, DR, and patch management, whilst providing technical support and guidance to other technical teams. Your high level of technical ability and proven level of strong team working, and customer … OBIEE, Oracle SOA Suite, and Oracle WebLogic Server to support Oracle ERP system integrations. Knowledge of Oracle Cloud Infrastructure, OIC and Autonomous database management advantageous. Experience from a similar support role in supporting business critical systems in a medium/large organization. Key Accountabilities Diagnose and resolve incidents ...

creation, review, and maintenance of team documentation. You will also take responsibility for specific compliance activities including audit, vulnerability remediation, DR, and patch management, whilst providing technical support and guidance to other technical teams. Your high level of technical ability and proven level of strong team working, and customer … OBIEE, Oracle SOA Suite, and Oracle WebLogic Server to support Oracle ERP system integrations. Knowledge of Oracle Cloud Infrastructure, OIC and Autonomous database management advantageous. Experience from a similar support role in supporting business critical systems in a medium/large organization. Key Accountabilities Diagnose and resolve incidents ...

core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. · Utilising skills, experience, and documented knowledge … University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. · Participating in ITIL-based Incident and Problem Management in line with documented processes. · Occasionally carrying out remote desktop support to resolve minor issues. · Ensuring that technical solutions are documented within ...

role in ensuring the integrity, accessibility, and security of the organization’s digital documentation. This position is responsible for administering and optimizing the Document Management System (DMS) to support efficient workflows and compliance with regulatory standards. You will act as the primary point of contact for all DMS-related … role involves configuring system settings, managing permissions, and troubleshooting complex problems to maintain seamless document operations. This is a hands-on role requiring strong problem-solving skills, attention to detail, and the ability to deliver outstanding customer service. You will also contribute to continuous improvement initiatives, including data migrations ...

with colleagues on agreed deadlines. Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback … support role. Good knowledge of Windows operating systems. Full driving licence. Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. Why Tetra Tech: Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in 550 locations ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. … customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with ...

resolve escalated incidents from the Service Desk within SLA Work collaboratively with the 2nd Line Engineering team to meet Group-wide SLAs Support Problem Management by performing root cause analysis Partner with the Systems Administration team to resolve infrastructure issues Provide support for IT projects, ensuring delivery ...

incidents and proactively drive continuous service improvement. What We’re Looking For: Strong infrastructure and end-user support background. Proven experience with incident and problem management. ITIL V3 Foundation qualification (or equivalent). Excellent communication, organisational, and troubleshooting skills. Ability to work collaboratively across teams and manage external stakeholders. ...

information sharing. Actively communicate with staff and third parties to correctly identify and resolve problems and manage their expectations. Document incidents, requests and problem management information to ensure required compliance standards/SLAs are achieved. Use security tools and resources to correlate suspicious events, providing context around ...

transformation projects. This role offers broad exposure to diverse technologies and providers. The ideal candidate combines strong technical skills, a security-first mindset, solid problem-solving abilities, and the confidence to contribute to design discussions and ongoing service improvements. Your responsibilities in the role Provide 3rd line technical support … services, ensuring operational stability and performance. Support the design and implementation of infrastructure solutions, contributing best practice and operational insight. Lead and assist with problem management, including patching, configuration changes, and service restoration. Contribute to the strategic development of IT infrastructure through research, testing, and PoC activities. Manage ...

available, scalable and secure. Involved in support, project delivery and maintenance activities completed by the Operational Team. You should have a keen interest in problem-solving accompanied with experience in Linux systems, an understanding of web servers, basic database skills and have an interest in DevOps and systems administration. … suite of software solutions Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Work closely with development and tech teams ensuring technical Issues and projects are correctly managed. Deliver small and large technical projects ...

continuously improves the service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Designs and creates detailed KPI reporting to support SLT Manages the IT Secure Operations run budget. Takes ownership … Delivery Manager (or similar) role with 3 years minimum experience over your career. Well rounded IT knowledge from career running up to Service Delivery Management experience. Strong verbal/written communication skills and listening skills. Ability to act as a bridge between business, technical, and security stakeholders. Demonstrable experience ...

continuously improves the service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Designs and creates detailed KPI reporting to support SLT Manages the IT Secure Operations run budget. Takes ownership … Delivery Manager (or similar) role with 3 years' minimum experience over your career. Well rounded IT knowledge from career running up to Service Delivery Management experience. Strong verbal/written communication skills and listening skills. Ability to act as a bridge between business, technical, and security stakeholders. Demonstrable experience ...

continuously improves the service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Designs and creates detailed KPI reporting to support SLT Manages the IT Secure Operations run budget. Takes ownership … Delivery Manager (or similar) role with 3 years' minimum experience over your career. Well rounded IT knowledge from career running up to Service Delivery Management experience. Strong verbal/written communication skills and listening skills. Ability to act as a bridge between business, technical, and security stakeholders. Demonstrable experience ...

continuously improves the service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Designs and creates detailed KPI reporting to support SLT Manages the IT Secure Operations run budget. Takes ownership … Delivery Manager (or similar) role with 3 years' minimum experience over your career. Well rounded IT knowledge from career running up to Service Delivery Management experience. Strong verbal/written communication skills and listening skills. Ability to act as a bridge between business, technical, and security stakeholders. Demonstrable experience ...

continuously improves the service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Designs and creates detailed KPI reporting to support SLT Manages the IT Secure Operations run budget. Takes ownership … Delivery Manager (or similar) role with 3 years' minimum experience over your career. Well rounded IT knowledge from career running up to Service Delivery Management experience. Strong verbal/written communication skills and listening skills. Ability to act as a bridge between business, technical, and security stakeholders. Demonstrable experience ...

projects from design through implementation. Manage remote access solutions and wireless network performance. Develop and maintain system documentation and participate in change, incident, and problem management processes. What They Are Looking For Minimum 5 years' experience in network engineering within enterprise environments. Expert knowledge of Cisco or equivalent … e.g., Palo Alto, Cisco ASA), VPNs, and segmentation. Experience with enterprise Wi-Fi design and troubleshooting (Aruba, Cisco, or similar). Excellent communication and problem-solving skills. Preferred: Bachelor's degree in Computer Science or related field. Experience with SD-WAN, network automation (Python, Ansible, Terraform), and monitoring tools ...

enhance SOC efficiency. Track and coordinate upgrades and lifecycle refreshes of SOC tools in line with end-of-support timelines. Collaborate with Information Management (IM) teams to recover from service disruptions and enhance tool performance. Provide expert input at incident and problem management meetings, supporting remediation ...

enhance SOC efficiency. Track and coordinate upgrades and lifecycle refreshes of SOC tools in line with end-of-support timelines. Collaborate with Information Management (IM) teams to recover from service disruptions and enhance tool performance. Provide expert input at incident and problem management meetings, supporting remediation ...