51 to 75 of 94 Problem Management Jobs in the UK excluding London

quality, secure, and resilient services. You will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider business teams … problems, major incidents, and communications. - Define, track, and improve SLAs and XLAs (employee experience, sentiment, FCR); publish transparent, business-aligned dashboards. - Establish Major Incident Management routines (war rooms, comms cadence, post-incident reviews) and embed problem management to remove recurring issues. - Implement AI technologies, virtual agents ...

logged, acknowledged, and resolved in an efficient manner by taking ownership and ensuring resolution within set measures/KPI`s. Provide incident and problem management using service management tools and keeping our customers up to date with all their requests and incidents. Ensure daily/weekly checklists … within the business and within the technology department to ensure colleagues are supported throughout the lifecycle of Incidents/requests and changes. Provide stakeholder management to support the Service Desk for projects/escalations. The Person In your dream role, you`ll also receive: Bonus: Our discretionary annual bonus ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

Responsibilities: Automation Development : Identify inefficiencies and build automation solutions using tools like PowerShell, Python, and Bash to streamline operations and reduce manual effort. Incident & Problem Management : Automate detection, triage, and resolution processes, and contribute to root cause analysis with preventive automation. Change & Configuration Management : Design automated workflows … infrastructure stability. Familiar with ITIL best practices for structured operations. Expertise in Active Directory Familiarity with Windows Server and Microsoft OS troubleshooting A problem solver, innovator, and collaborator who thrives under pressure. Package & Benefits: Up to £55k basic salary Generous annual leave, including an extra day off for your ...

Azure and on-prem environments Acting as a Subject Matter Expert for defined platforms and technologies Supporting joiners, movers and leavers, device builds, asset management and MDM Hands-on troubleshooting, software and hardware installation, backups and restores Working closely with 3rd line, security, change and external vendors Contributing … Active Directory, Exchange, GPO Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred) Familiar with ITIL, SLAs, CSAT and structured incident/problem management Excellent communication skills and a customer-first mindset Confident troubleshooting complex technical issues and working under pressure Why Apply? Join a financially ...

willing to learn new technologies. Hands-on Experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL Excellent analytical and problem-solving skills, communication Skill Understanding and L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate) Root cause analysis and problem management for recurring issues Create work arounds which can be applied by junior team members Perform Change management, Planning, Coordination and deployment in pre-prod, prod environments Responsible for CSIP, Automation of manual jobs/activities Analyse vulnerabilities and progress vulnerability fixes Perform capacity management activities Perform Disaster ...

internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service. Key Responsibilities: Serve as the first point of contact for IT support via phone, email, and chat. Log, triage … mutual support. You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP ...

/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. K ey Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. … ITIL Service Manager in a secure or sensitive environment. Expertise in ITIL best practices and service lifecycle management. Strong leadership, communication, and problem-solving skills. Ability to thrive in a high-stakes, high-security setting Reasonable Adjustments: Respect and equality are core values to us. We are proud ...

laptops and kept up to date. Whilst troubleshoot desktop and system problems, diagnose, and solve hardware/software incidents/problems Incident and problem management Provide exceptional service support to the business Provide solutions/work arounds to incidents and problems and contribute to polices, processes and procedures … Closing Date Monday, 16th February 2026 Start Date Monday, 23rd February 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Problem solving skills Analytical skills Team working Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above ...

design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue … automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring seamless integration ...

within a Global Legal organization. The role will work closely with Infrastructure Team Leaders and wider IT teams, assisting with day-to-day service management activities and ticket co-ordination. This is an operational, support-focused role, ideal for someone early in their ITSM career looking to gain hands … tools such as ServiceNow, JIRA, Agile and Scrum Daily ticket queue checks, including triage, and updates. Experience in coordination across Incident, Change, and Problem Management processes CAB experience/Change Advisory Board – Taking Minutes, Sending invitations Work alongside Infrastructure, Compute and Network teams, monitoring tickets and ensuring ...

prioritise, and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Support change and problem management processes Assist with projects and improve internal tools like Power Apps Maintain accurate documentation and asset records Participate in shift patterns, including some … fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Experience in the financial services sector Familiarity with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automating service processes Refer a friend and earn a retail ...

range of customers across Microsoft 365, Azure AD (Entra ID), and hybrid on-prem infrastructure. This is a hands-on role covering escalated tickets, problem management, and project delivery. You’ll be working with modern tooling, supporting both reactive incidents and proactive improvements, including migrations, security, and endpoint ...

support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist … resolving broader technical issues. Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both ...

presence in its market to recruit a 2nd/3rd Line IT Support Engineer. This role suits an experienced support professional who enjoys technical problem-solving, taking ownership of escalated issues, and contributing to the stability and improvement of core IT systems. You’ll be a key technical resource … issues across network infrastructure, including switches, firewalls, VPNs, Wi-Fi, DNS, and DHCP Work with Azure-based services, including Intune, Virtual Machines, and identity management Liaise with third-party vendors and managed service providers where required Contribute to IT projects such as system upgrades, migrations, and security improvements Identify ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. … customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with ...

Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum … Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some ...

Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum … Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some ...

networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and Cisco firewalls to maintain … security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of Fortinet, Aruba, HPE, Palo ...

laptops and kept up to date. Whilst troubleshoot desktop and system problems, diagnose, and solve hardware/software incidents/problems Incident and problem management Provide exceptional service support to the business Provide solutions/work arounds to incidents and problems and contribute to polices, processes and procedures … Install, maintain, and support new applications Desirable skills: Understanding of ITIL framework Good organisational, time management and prioritisation skills Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint) The ability to communicate confidently and clearly to customers both face to face ...

regulated utilities environment. This is a senior, client-facing delivery role with accountability for end-to-end service delivery, covering digital transformation and application management services (AMS). You will act as the senior onsite point of contact, owning governance, delivery performance, and stakeholder relationships. Key Responsibilities Lead multi … across run and change Own delivery governance, reporting, RAID, KPIs and executive steering forums Manage AMS/application support services including SLAs, incident and problem management Drive Scaled Agile (SAFe) delivery including PI planning and release trains Oversee offshore and nearshore teams within a global delivery model Manage ...

/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. K ey Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks click apply ...

considered. Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. xxuwjjq Key Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. Act... ...

when required Collaborate with Product Owners and LOB teams to define and prioritise new automated cloud capabilities Manage Azure service provisioning and deprovisioning, configuration management, and service catalogue Own Infrastructure-as-Code (IaC) solutions and platform evergreening Drive CI/CD pipelines, deployment automation, and test automation Implement monitoring … logging, alerting, and automated operational responses Lead service resiliency, availability, performance, and disaster recovery Oversee incident and problem management, including post-mortems and error budgets Manage cloud consumption reporting, cost optimisation, and turn it off initiatives Ensure strong security practices, including shift-left security and secure source code ...

Hybrid - 3 days) Job Description: A leading company in location intelligence is looking for a Senior Engineer with hands-on experience in installation, maintenance, problem management, testing, and documenting the company's portfolio of infrastructure supporting intelligence products. The role focuses on integrating the company's product ...