paisley, central scotland, united kingdom Hybrid / WFH Options
Change Digital – Digital & Tech Recruitment
infrastructure and application issues, including security-related incidents. Manage incident and service request queues to meet SLAs and publish regular reports. Leverage AI Ops tools to automate incident detection, rootcauseanalysis, and performance optimisation. Maintain internal documentation, CMDB entries, and knowledgebase articles. Collaborate with cybersecurity teams to enhance cloud security posture. Apply and maintain Azure security More ❯
milton, central scotland, united kingdom Hybrid / WFH Options
Change Digital – Digital & Tech Recruitment
infrastructure and application issues, including security-related incidents. Manage incident and service request queues to meet SLAs and publish regular reports. Leverage AI Ops tools to automate incident detection, rootcauseanalysis, and performance optimisation. Maintain internal documentation, CMDB entries, and knowledgebase articles. Collaborate with cybersecurity teams to enhance cloud security posture. Apply and maintain Azure security More ❯
clients • Ensure security practices are baked into the SDLC • Track and interpret key metrics in order to find issues and resolve them • Work with CI/CD tooling • Perform rootcauseanalysis on issues to ensure that challenges are understood • Be an advocate for automation and orchestration ways of working Essential Skills: • Understanding of DevOps principles and More ❯
london, south east england, united kingdom Hybrid / WFH Options
Empresaria Group plc
markets. Develop actionable dashboards – Create scalable, user-friendly dashboards that deliver real-time insights on key performance metrics (tNPS, Issue Resolution, AHT, etc.). Deliver deep-dive analytics – Conduct root-causeanalysis to identify pain points and drive operational improvements. Support experimentation – Analyse A/B test outcomes to optimize customer and digital experiences. Influence through storytelling More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Empresaria Group plc
markets. Develop actionable dashboards – Create scalable, user-friendly dashboards that deliver real-time insights on key performance metrics (tNPS, Issue Resolution, AHT, etc.). Deliver deep-dive analytics – Conduct root-causeanalysis to identify pain points and drive operational improvements. Support experimentation – Analyse A/B test outcomes to optimize customer and digital experiences. Influence through storytelling More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Empresaria Group plc
markets. Develop actionable dashboards – Create scalable, user-friendly dashboards that deliver real-time insights on key performance metrics (tNPS, Issue Resolution, AHT, etc.). Deliver deep-dive analytics – Conduct root-causeanalysis to identify pain points and drive operational improvements. Support experimentation – Analyse A/B test outcomes to optimize customer and digital experiences. Influence through storytelling More ❯
RHEL/SLES on Z. Implement automation for repeatable operations (Ansible, Terraform, shell/python), CI/CD pipelines for platform-level changes. Monitor platform health, investigate incidents, perform root-causeanalysis and drive permanent fixes. Collaborate with mainframe z/OS, storage, networking and middleware teams to manage cross-platform integration (batch scheduling, channel/subsystem More ❯
RHEL/SLES on Z. Implement automation for repeatable operations (Ansible, Terraform, shell/python), CI/CD pipelines for platform-level changes. Monitor platform health, investigate incidents, perform root-causeanalysis and drive permanent fixes. Collaborate with mainframe z/OS, storage, networking and middleware teams to manage cross-platform integration (batch scheduling, channel/subsystem More ❯
london (city of london), south east england, united kingdom
Cognizant
RHEL/SLES on Z. Implement automation for repeatable operations (Ansible, Terraform, shell/python), CI/CD pipelines for platform-level changes. Monitor platform health, investigate incidents, perform root-causeanalysis and drive permanent fixes. Collaborate with mainframe z/OS, storage, networking and middleware teams to manage cross-platform integration (batch scheduling, channel/subsystem More ❯
DevOps and product teams to embed quality early in the development lifecycle. Define metrics and KPIs to measure quality, test coverage and release readiness. Drive continuous improvement through retrospectives, root‐causeanalysis and feedback loops. Legacy Transformation Assess existing QA processes and tools; identify gaps and opportunities for modernisation. Lead initiatives to refactor or replace outdated testing More ❯
DevOps and product teams to embed quality early in the development lifecycle. Define metrics and KPIs to measure quality, test coverage and release readiness. Drive continuous improvement through retrospectives, root‐causeanalysis and feedback loops. Legacy Transformation Assess existing QA processes and tools; identify gaps and opportunities for modernisation. Lead initiatives to refactor or replace outdated testing More ❯
london (city of london), south east england, united kingdom
twentyAI
DevOps and product teams to embed quality early in the development lifecycle. Define metrics and KPIs to measure quality, test coverage and release readiness. Drive continuous improvement through retrospectives, root‐causeanalysis and feedback loops. Legacy Transformation Assess existing QA processes and tools; identify gaps and opportunities for modernisation. Lead initiatives to refactor or replace outdated testing More ❯
Maidenhead, Berkshire, England, United Kingdom Hybrid / WFH Options
Lorien
prioritise and deliver high-impact solutions. SQL & Data Validation Write and optimise SQL queries to extract, manipulate, and validate data. Support data profiling, cleansing, and quality assurance activities. Perform rootcauseanalysis on data anomalies and inconsistencies. Data Product Design & Delivery Work with Data Engineers to design scalable data pipelines and models. Contribute to feasibility assessments and More ❯
of collaboration, innovation, and continuous improvement. Assist with the design, implementation, and maintenance of systems to ensure high availability, scalability, and performance. Develop and implement strategies for incident response, rootcauseanalysis, and post-mortem reviews to prevent future incidents. Work closely with business and technology teams to understand their needs and ensure alignment with reliability and More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
Opus Enterprise Ltd T/A Real Recruitment
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
value. Preferred Qualifications Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business Analytics or a related field. Proficiency in applying problem-solving frameworks (such as rootcauseanalysis, Six Sigma, or Design Thinking) to address complex business challenges. Certifications: PMP, Agile, or Analytics certifications (good to have) What We Offer Competitive salary and More ❯
IT service requirements. Vendor & Partner Management • Manage third-party service providers and technology vendors. • Monitor vendor performance. • Continuous Improvement • Drive service improvement initiatives using metrics and feedback. • Assist driving rootcauseanalysis and implement corrective actions. Who we are looking for This is an opportunity for an experienced, successful Service Delivery Manager who has: Strong background in More ❯
produce, etc.). Support master data migrations, integration, and cleansing activities. Data Quality & Compliance Implementation and maintenance of data quality dashboards, metrics, and controls across SAP and QAD environments. Rootcauseanalysis and continuous improvement initiatives to remediate data quality issues. Ensuring compliance with internal controls, audit standards, and external regulatory requirements. Partnering with IT security and More ❯
Stoke-on-Trent, Staffordshire, United Kingdom Hybrid / WFH Options
Uniting People
three days in the office per week. Responsibilities Conduct detailed analyses to identify trends, opportunities, and performance gaps. Produce actionable recommendations to improve operational efficiency and strategic outcomes. Perform root-causeanalysis to uncover hidden drivers behind performance metrics. Design, develop, and optimise Power BI dashboards and interactive reports tailored to various stakeholders and needs. Automate and … cater to both technical and non-technical audiences. Write and optimise advanced SQL queries to extract, transform, and analyse data. Design and implement data models to support reporting and analysis needs. Ensure data pipelines are efficient, reliable, and scalable. Track and report on Key Performance Indicators (KPIs) across multiple business areas and divisions. Highlight trends and anomalies to seniors … and managers, while also analysing and resolving them to ensure a clear understanding of root causes and implementing necessary solutions. Work closely with cross-functional teams across divisions to understand their data needs. Act as a bridge between technical teams and business stakeholders, ensuring alignment in reporting goals. Personal qualities, experience and skills A minimum of 3 years of More ❯
Conduct functional testing, system testing, user acceptance testing (UAT), and regression testing to ensure software quality. Implement test automation frameworks using tools such as Selenium, TestNG, and JUnit. Perform rootcauseanalysis on defects and collaborate with development teams to resolve issues effectively. Engage in continuous integration practices using tools like Jenkins and GitLab to streamline the … SOAP) and service-oriented architecture (SOA) principles. Understanding of Agile methodologies as well as traditional Waterfall approaches to project management. Strong analytical skills with the ability to perform data analysis related to application performance. Experience working in cloud environments such as AWS or Azure is advantageous. If you are passionate about ensuring software quality and have a keen eye More ❯
support desk to the Software support team · Provide regular updates to users and end-to-end ownership of assigned incidents through to closure · Provide support for major incidents providing rootcauseanalysis · Contribute to system improvements by reviewing current practices and helping to suggest modifications · Help with the testing and documentation of new software and processes · Assist More ❯
support desk to the Software support team · Provide regular updates to users and end-to-end ownership of assigned incidents through to closure · Provide support for major incidents providing rootcauseanalysis · Contribute to system improvements by reviewing current practices and helping to suggest modifications · Help with the testing and documentation of new software and processes · Assist More ❯
support desk to the Software support team · Provide regular updates to users and end-to-end ownership of assigned incidents through to closure · Provide support for major incidents providing rootcauseanalysis · Contribute to system improvements by reviewing current practices and helping to suggest modifications · Help with the testing and documentation of new software and processes · Assist More ❯
Telford, Shropshire, United Kingdom Hybrid / WFH Options
fortice
with cross-functional teams to elaborate issues and devise solutions. Skills & Technologies PL/SQL and Java (core development and debugging) Live Service Support experience ServiceNow (ticket triage and rootcauseanalysis) Batch scheduling tools (eg, Job Scheduler) Strong problem-solving and analytical skills More ❯
Wellington, Shropshire, United Kingdom Hybrid / WFH Options
Experis
with cross-functional teams to elaborate issues and devise solutions. Skills & Technologies PL/SQL and Java (core development and debugging) Live Service Support experience ServiceNow (ticket triage and rootcauseanalysis) Batch scheduling tools (e.g., Job Scheduler) Strong problem-solving and analytical skills All profiles will be reviewed against the required skills and experience. Due to More ❯