for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision. Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI). Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor … ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency. Contribute to rootcauseanalysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements. Collaborate with engineering, provisioning, and service delivery teams to ensure More ❯
Dartford, England, United Kingdom Hybrid / WFH Options
Europa Worldwide Group
open-source intelligence (OSINT) investigations Monitoring emerging threats, including zero-day vulnerabilities and newly published CVEs, and evaluating their relevance and impact Investigating and responding to security incidents, identifying root causes, and driving continuous improvements Shaping and delivering engaging security awareness training across the business Advising on the security implications of new technologies and contributing to long-term strategic … and frameworks such as ISO 27001, NIST, and CIS The ability to assess risk, identify vulnerabilities, and implement effective mitigation strategies Experience responding to security incidents and performing thorough rootcauseanalysis Strong communication skills with the ability to clearly explain complex technical issues to both technical and non-technical audiences Hands-on experience configuring and managing More ❯
maidstone, south east england, united kingdom Hybrid / WFH Options
Europa Worldwide Group
open-source intelligence (OSINT) investigations Monitoring emerging threats, including zero-day vulnerabilities and newly published CVEs, and evaluating their relevance and impact Investigating and responding to security incidents, identifying root causes, and driving continuous improvements Shaping and delivering engaging security awareness training across the business Advising on the security implications of new technologies and contributing to long-term strategic … and frameworks such as ISO 27001, NIST, and CIS The ability to assess risk, identify vulnerabilities, and implement effective mitigation strategies Experience responding to security incidents and performing thorough rootcauseanalysis Strong communication skills with the ability to clearly explain complex technical issues to both technical and non-technical audiences Hands-on experience configuring and managing More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
COMPUTACENTER (UK) LIMITED
and be part of a team that values collaboration and innovation. Youll be part of a collaborative team providing proactive and reactive network management. From resolving incidents and performing rootcauseanalysis to managing change requests and supporting compliance, youll play a key role in keeping our customers environments running smoothly. What youll do Manage and resolve More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
and be part of a team that values collaboration and innovation. Youll be part of a collaborative team providing proactive and reactive network management. From resolving incidents and performing rootcauseanalysis to managing change requests and supporting compliance, youll play a key role in keeping our customers environments running smoothly. What youll do Manage and resolve More ❯
layers. Apply performance optimisation techniques such as query tuning, model restructuring, and indexing for faster report generation. Implement security and access controls aligned with MoDs OFFICIALSENSITIVE classification standards. Support rootcauseanalysis, issue resolution, and report corrections in coordination with DE&S business teams. Provide technical documentation including model design, data lineage, and deployment guides. Comply with More ❯
solutions and Cisco Umbrella integration. Driving Business Change: Collaborate with cross-functional teams to support business requirements and digital transformation initiatives. Managing Our Estate: Troubleshoot complex network issues, lead rootcauseanalysis, and drive network automation and orchestration efforts using tools such as Ansible and Terraform. Required Skills & Qualifications: Certification: Bachelor’s or Master’s degree in More ❯
guildford, south east england, united kingdom Hybrid / WFH Options
Dexian Europe
users/administrators of the platform. Understand the internal platform, cloud technologies, and troubleshooting practices to ensure successful resolution of challenging technical situations. Experience assessing, troubleshooting, resolving, and providing rootcauseanalysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications. Manage More ❯
Staines-Upon-Thames, England, United Kingdom Hybrid / WFH Options
Dexian Europe
users/administrators of the platform. Understand the internal platform, cloud technologies, and troubleshooting practices to ensure successful resolution of challenging technical situations. Experience assessing, troubleshooting, resolving, and providing rootcauseanalysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications. Manage More ❯
Milton Keynes, England, United Kingdom Hybrid / WFH Options
MRP-Global
mechanisms, and ensure data pipelines are reliable and idempotent. Monitor, Troubleshoot & Resolve Incidents Continuously oversee ETL workflows in Airflow and AWS Glue, proactively responding to alerts and errors. Conduct rootcauseanalysis for pipeline failures—whether due to schema mismatches or performance bottlenecks—and apply robust fixes. Document resolutions to strengthen system resilience. Design, Build, & Govern Data More ❯
northampton, midlands, united kingdom Hybrid / WFH Options
MRP-Global
mechanisms, and ensure data pipelines are reliable and idempotent. Monitor, Troubleshoot & Resolve Incidents Continuously oversee ETL workflows in Airflow and AWS Glue, proactively responding to alerts and errors. Conduct rootcauseanalysis for pipeline failures—whether due to schema mismatches or performance bottlenecks—and apply robust fixes. Document resolutions to strengthen system resilience. Design, Build, & Govern Data More ❯
high wycombe, south east england, united kingdom Hybrid / WFH Options
MRP-Global
mechanisms, and ensure data pipelines are reliable and idempotent. Monitor, Troubleshoot & Resolve Incidents Continuously oversee ETL workflows in Airflow and AWS Glue, proactively responding to alerts and errors. Conduct rootcauseanalysis for pipeline failures—whether due to schema mismatches or performance bottlenecks—and apply robust fixes. Document resolutions to strengthen system resilience. Design, Build, & Govern Data More ❯
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
MRP Technology Ltd
mechanisms, and ensure data pipelines are reliable and idempotent. Monitor, Troubleshoot & Resolve Incidents Continuously oversee ETL workflows in Airflow and AWS Glue, proactively responding to alerts and errors. Conduct rootcauseanalysis for pipeline failures-whether due to schema mismatches or performance bottlenecks-and apply robust fixes. Document resolutions to strengthen system resilience. Design, Build, & Govern Data More ❯
savings, performance improvement, and scalability. Own capacity planning, infrastructure budgeting, and vendor management. Operational Excellence Ensure high availability, performance, and security of all infrastructure services. Oversee incident response and rootcauseanalysis for infrastructure-related issues. Monitor KPIs and SLAs, ensuring service delivery meets or exceeds expectations. Collaboration & Communication Work closely with cross-functional teams including DevOps More ❯
with other members of the team or directly with business users to understand and document business requirements, Undertake/support the monitoring of BAU processes as directed, including undertaking rootcauseanalysis, advising remediation options and if required delivering a solution including delivering any early lifecycle support as needed. Ensure that all work is carried through the More ❯
Employment Type: Permanent
Salary: £70000 - £80000/annum Hybrid working 10% pension
with other members of the team or directly with business users to understand and document business requirements, Undertake/support the monitoring of BAU processes as directed, including undertaking rootcauseanalysis, advising remediation options and if required delivering a solution including delivering any early lifecycle support as needed. Ensure that all work is carried through the More ❯
Employment Type: Permanent
Salary: £70000 - £80000/annum Hybrid working 10% pension
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Michael Page Technology
with other members of the team or directly with business users to understand and document business requirements, Undertake/support the monitoring of BAU processes as directed, including undertaking rootcauseanalysis, advising remediation options and if required delivering a solution including delivering any early lifecycle support as needed. Ensure that all work is carried through the More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Michael Page Technology
with other members of the team or directly with business users to understand and document business requirements, Undertake/support the monitoring of BAU processes as directed, including undertaking rootcauseanalysis, advising remediation options and if required delivering a solution including delivering any early lifecycle support as needed. Ensure that all work is carried through the More ❯
Incident & Problem Management Proactively partner with the Observability Management function to establish trending and opportunities for Customer infrastructure optimisation. Be a process manager and advocate for Problem Management, ensuring rootcauseanalysis takes place on major Incidents and recurring issues. Directly manage and own technically complex Incidents and Request through to resolution when required. Manage the team More ❯
savings, performance improvement, and scalability. Own capacity planning, infrastructure budgeting, and vendor management. Operational Excellence Ensure high availability, performance, and security of all infrastructure services. Oversee incident response and rootcauseanalysis for infrastructure-related issues. Monitor KPIs and SLAs, ensuring service delivery meets or exceeds expectations. Collaboration & Communication Work closely with cross-functional teams including DevOps More ❯
maintain network and platform equipment within client sites and the company's private global media network Troubleshoot and resolve complex connectivity and platform issues, driving first-time fixes and root-causeanalysis Provide responsive, customer-focused support via phone and email, meeting SLAs and ensuring high satisfaction Collaborate with engineering and development teams on escalations, provisioning projects More ❯
customer within my working time. I actively look for ways to be supportive and continuously Improve as a business. Create documentation for learnings for major breakdowns/outages, using rootcauseanalysis methods and best practice approaches. Support In ensuring sites maintenance budget Is adhered to, through working with a no-waste approach and repairing/testing More ❯
Birmingham, West Midlands, England, United Kingdom
Hays Specialist Recruitment Limited
managers, and support teams to ensure seamless delivery and customer satisfaction. Own the creation of low-level design documentation, migration plans, and testing strategies. Resolve complex service issues, lead rootcauseanalysis, and drive continuous improvement. Influence customer strategy through technical leadership and trusted advisory relationships. What you'll need to succeed Proven experience designing and implementing More ❯
documentation and aggregate feedback about the functionality of audit tools Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through rootcauseanalysis, and suggest solutions through action plans Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation Use market specific More ❯
budgets, and milestones. Ensure technical governance across disciplines (firmware, hardware, design, test). Represent engineering on the Senior Management Team, influencing company strategy. Embed structured planning, problem solving, and root-causeanalysis across the department. Maintain compliance with relevant standards (IEC 62619, UN38.3, UL, ISO 9001/13485). Champion ABT's 4Ts: Transparency, Traceability, Test = Trust. More ❯