statistics; 7. be proactive in approach to problem management by identifying multiple instances of incidents, researching possible resolutions in in some cases, undertaking a rootcauseanalysis; 8. record resolution details in the service desk management software selecting the relevant resolution categories; 9. assign unresolved Incidents to … Skills Essential Ability to explain technical issues in a non technical way to end-users Customer Service skills Techniques used for software/hardware analysis, diagnostics and resolution; Problem solving, logical trouble-shooting and analytical skills Working knowledge of IT hardware and software in a support context Working knowledge more »
Chesterfield, Derbyshire, East Midlands, United Kingdom
Hays
of process improvement methods and techniques Ability to analyse and present complex ideas and data to resolve complex problems Ability to process and conduct rootcauseanalysis Excellent stakeholder engagement and communication skills Experience of working within a regulated environment Experience with Power BI and data analysismore »
newcastle-upon-tyne, tyne and wear, north east england, United Kingdom
Nigel Wright Recruitment
availability and data integrity through proactive monitoring, alerting, backups, and disaster recovery planning. Incident Management and Troubleshooting : Responding to and resolving incidents promptly, conducting rootcauseanalysis, and implementing preventive measures. Security and Compliance : Implementing security best practices, monitoring for vulnerabilities, and ensuring compliance with industry standards. more »
Middlesbrough, England, United Kingdom Hybrid / WFH Options
GB Bank
closely with outsourced service providers suppliers as required to implement recovery and resolution plans. Upon resolution of an incident, produce an incident report identifying rootcauseanalysis and lessons learnt and improvements. Skills and experience – you are/will have most of the following: Hands on experience more »
Warwick, England, United Kingdom Hybrid / WFH Options
CONTECHS
Ultimately, the role will contribute to the delivery of Quality targets for each vehicle line Skills Required: Previous experience of problem solving tools e.g. RootCauseAnalysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Design/Manufacturing more »
a Support team environment Sec Clearance Must be willing to apply for DV Sec clearance if not already held SQL Awareness Analytical skills Log analysis competency Window 2016 server knowledge and above Window OS skills - Strong App Packages VM's Enterprise services Experience – Active Directory/DFS/Certificate … Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Release management and Change management Problem Management RootCauseAnalysis skills Nice to Have But not Essential: Windchill administration/implementation. Ideally have spent significant time administering/configuring Windchill and completed Windchill 10.2 or more »
a Support team environment Sec Clearance Must be willing to apply for DV Sec clearance if not already held SQL Awareness Analytical skills Log analysis competency Window 2016 server knowledge and above Window OS skills - Strong App Packages VM's Enterprise services Experience – Active Directory/DFS/Certificate … Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Release management and Change management Problem Management RootCauseAnalysis skills Nice to Have But not Essential: Windchill administration/implementation. Ideally have spent significant time administering/configuring Windchill and completed Windchill 10.2 or more »
Basingstoke, England, United Kingdom Hybrid / WFH Options
Lavazza Professional UK
key quality attributes. Ensure that the test protocol simulates market and environmental conditions to actively reflect how the product will perform post launch. • Lead rootcauseanalysis on quality issues with key stakeholders. • Make recommendations to project teams on technical solutions to improve product quality, manage change … to validate these solutions and ensure safety of new Lavazza Pro products. • Provide data analysis of test data to influence business decisions and drive factual recommendations. • Deliver peer reviews and milestone reports to R&D Project Managers or key stakeholders. • Be accountable for Lab KPIs. • Govern laboratory activities that more »
a Support team environment Sec Clearance Must be willing to apply for DV Sec clearance if not already held SQL Awareness Analytical skills Log analysis competency Window 2016 server knowledge and above Window OS skills - Strong App Packages VM's Enterprise services Experience – Active Directory/DFS/Certificate … Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Release management and Change management Problem Management RootCauseAnalysis skills more »
a Support team environment Sec Clearance Must be willing to apply for DV Sec clearance if not already held SQL Awareness Analytical skills Log analysis competency Window 2016 server knowledge and above Window OS skills - Strong App Packages VM's Enterprise services Experience – Active Directory/DFS/Certificate … Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Release management and Change management Problem Management RootCauseAnalysis skills more »
Chesterfield, Derbyshire, East Midlands, United Kingdom
Hays
ll need to succeed Proven knowledge and experience of process improvement methods and techniques, preferably with project management experience or qualifications. Process and understand rootcauseanalysis Experience of Process automation Excellent stakeholder engagement and communication skills Experience of working within a regulated environment Experience with Power … BI and data analysis/visualisation are desirable Experience with DevOps Methodology is also desirable What you'll get in return Competitive Salary up to £55,000 DOE 25 Days holiday increasing with service Excellent Employer Pension Contribution What you need to do now If you're interested in more »
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Indotronix Avani UK Ltd
risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct rootcauseanalysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly to mitigate … Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of AWS Security Products and logging tools more »
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Indotronix Avani UK Ltd
risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct rootcauseanalysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly to mitigate … Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of AWS Security Products and logging tools more »
to helping out with validation and verification and transfer activities. Investigating and resolving any issues with availability or performance of reagents and consumables, including: rootcauseanalysis, impact assessment and putting in place corrective and preventative actions. Taking responsibility for timely reagent and consumable testing and analysismore »
to helping out with validation and verification and transfer activities. Investigating and resolving any issues with availability or performance of reagents and consumables, including: rootcauseanalysis, impact assessment and putting in place corrective and preventative actions. Taking responsibility for timely reagent and consumable testing and analysismore »
manchester, north west england, United Kingdom Hybrid / WFH Options
DiverseJobsMatter
designing, developing, and implementing automated testing solutions to ensure the quality and reliability of our software products. The role also includes quality assurance (QA) analysis to identify and address software defects. Position & Responsibilities: Develop and maintain automated test scripts and frameworks using industry-standard tools and technologies. Collaborate with … areas for automation within the software development lifecycle to improve testing efficiency. Investigate and troubleshoot software defects, documenting and tracking issues to resolution. Conduct rootcauseanalysis for defects and implement corrective and preventive actions. Perform manual testing as needed to supplement automated testing efforts and ensure … analyze test results and provide feedback to development teams. Stay up-to-date with industry trends and best practices in automation engineering and QA analysis, recommending improvements to testing processes and methodologies. Required Skills and Experience: Experience in software development and quality assurance roles. Proficiency in .NET Core/ more »
end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, RootCauseAnalysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to more »
performance and reliability of QRT’s infrastructure and applications. Implement and refine monitoring, logging, and alerting systems to detect and address issues proactively. Conduct rootcauseanalysis for incidents and implement solutions to prevent recurrence. Automation and Efficiency: Develop and maintain automation scripts and tools using Ansible more »
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
based systems. Liaise with 1st and 2nd line support teams to provide guidance and mentorship, fostering a culture of continuous learning and development. Conduct rootcauseanalysis and deliver recommendations to prevent future occurrences of technical issues. Maintain thorough and accurate documentation of all support activities and more »
Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and rootcauseanalysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/10) Computer more »
closely with development and operations teams to identify opportunities for automation, performance optimization, and cost savings. 7. Troubleshooting: Troubleshoot infrastructure and deployment issues, providing rootcauseanalysis and implementing solutions. 8. Documentation: Maintain clear and up-to-date documentation for infrastructure, configurations, and processes. 9. Process Improvement more »
burton upon trent, midlands, United Kingdom Hybrid / WFH Options
Clinigen
for optimization. Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements. Lead and establish RootCauseAnalysis for all High Severity issues. Work with multiple teams for successful resolution of issues and incidents. Participate in the upgrade more »
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Version 1
stakeholders. Defect Management: Collaborate with application owners and development teams to prioritize and track defects. Ensure timely resolution of critical defects impacting quality. Conduct rootcauseanalysis for recurring issues. Continuous Improvement: Stay abreast of industry trends, best practices, and emerging tools related to automated testing. Identify more »
CD tools. • Using tools such as JIRA for tracking progress and traceability. • Reviewing code with your teammates to provide assurance on a release. • Resolving rootcauseanalysis and troubleshooting solutions. • Using fundamental tools and languages E.g. Google Cloud SDK, SQL, Linux, PowerShell, Shell Scripting, HTML and CSS. more »
Tewkesbury, Gloucestershire, South West, United Kingdom
L3Harris Technologies UK Ltd
risk/cost. Liaise with QA ensuring that requirements are flowed down into subcontractors and that any quality issues are dealt with promptly and rootcauseanalysis is carried out. Accountable for revenue and gross margin achievement on all allocated contracts and projects, monitoring expenditure and cost more »