51 to 75 of 96 Service Design Jobs in the UK excluding London

redefine domestic heating solutions. Started three years ago, they are fully funded and now have a major organisation as their majority shareholder. They have developed a Software as a Service (SaaS) platform that is currently at the MVP stage and is starting to operationalise and commercialise having gained enterprise 'proof of concept' contracts with two of the largest energy … and application services, ensuring they meet the highest standards of quality, security, and performance. This hands-on role requires familiarity with .NET, JavaScript/TypeScript, CI/CD pipelines, Service Design, Design Patterns and a solid grasp of the wider technical stack. A strong background in agile development, code reviews and rapid software iterations is essential. You … technical pod, supported by dedicated UI/UX, PMO and DevOps roles. What are we looking for? Proficiency in .NET and JavaScript/TypeScript Experience with SQL, including schema design and optimisation Experience with testing frameworks and tools Knowledge of CI/CD tools Familiarity with security tools and practices Experience with designing RESTful APIs and microservices. Experience with More ❯

Resource Management is responsible for the strategic planning, allocation, and optimisation of resources across the organisation. This role ensures that human, technical, and financial resources are aligned with ITIL service management practices to support efficient service delivery, project execution, and operational continuity. Key Responsibilities: Strategic Resource Planning • Develop and implement resource management strategies aligned with ITIL service lifecycle stages. • Forecast future resource needs based on service demand, project pipelines, and business growth. • Collaborate with ITIL Process owners, Operational Owners and Service Delivery Managers to ensure resource availability for critical IT services. Resource Allocation & Optimisation • Oversee allocation of resources across IT projects and operational functions. • Maintain a centralised resource scheduling and tracking system. • Monitor resource … Development • Develop training programs for resource management tools and processes. • Foster a culture of continuous improvement and professional development. ITIL Integration • Align resource management with ITIL practices such as Service Design, and Continual Service Improvement. • Participate in Change Advisory Boards (CAB) to assess resource impact of proposed changes. Qualifications: • Bachelor’s degree in IT, Business Administration, or More ❯

Service Designer £70k - £90k + Benefits UK-Wide/Hybrid (2 Days in Office) Deerfoot Recruitment is working on behalf of a global consultancy client to assist with the hiring of several mid and senior-level Service Designers . These roles can be based at any of our clients offices across the UK, offering hybrid working with a … minimum of 2 days per week in-office, and occasional travel to client sites as required.Successful candidates will join an established Experience Design Team and play a key role in shaping complex, user-centred services that positively impact millions-primarily within the public sector. The role requires deep expertise in service design, user research, and inclusive practices … alongside strong stakeholder engagement and leadership skills. Key Requirements: Proven experience delivering end-to-end, user-focused design projects. Background in designing government/public services and familiarity with the GOV.UK service standard. Ability to coach teams in iterative, data-informed design methodologies. Strong communication skills and the ability to advocate for design at all levels. More ❯

deliver projects using a systems-thinking approach * Create and maintain project documentation and business cases * Collaborate across teams using matrix management * Provide expert guidance on data, financial processes, and service design * Communicate change clearly and effectively through engagement activities What You'll Bring: * Strong project and change management experience * Excellent communication, analytical, and organisational skills * Experience working in … core * Strong internal consultancy skills and the ability to challenge and influence effectively This is a hands-on role where you'll hit the ground running-leading projects, influencing service design, and helping us deliver smarter, more human experiences. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of More ❯

part of a team of industry specialists providing Technology and Transformation services to Local and Regional Government clients. You will have experience in the sector and delivering operating model design and implementation, service and process design, and understanding of enabling technology. In a constantly changing and complex environment, our clients value the combination of deep sector and … and operations, helping them to prepare for growth, adapt to budgetary constraints, embrace the digital agenda and maximize operational efficiency. We focus on the full life cycle of enterprise design and operations transformation. We have our approaches and methods, but more importantly we listen and help deliver change that matters to our clients. We focus change through several of … Transforming clients processes at a business, functional or local level Cost optimization: Identifying where our clients can maximise efficiency in a budget constrained environment, considering both cost and income Service Design: Putting people at the heart of the services we design, ensuring that our solutions deliver the best experiences and the maximum value to users, customers and More ❯

part of a team of industry specialists providing Technology and Transformation services to Local and Regional Government clients. You will have experience in the sector and delivering operating model design and implementation, service and process design, and understanding of enabling technology. In a constantly changing and complex environment, our clients value the combination of deep sector and … and operations, helping them to prepare for growth, adapt to budgetary constraints, embrace the digital agenda and maximize operational efficiency. We focus on the full life cycle of enterprise design and operations transformation. We have our approaches and methods, but more importantly we listen and help deliver change that matters to our clients. We focus change through several of … Transforming clients processes at a business, functional or local level Cost optimization: Identifying where our clients can maximise efficiency in a budget constrained environment, considering both cost and income Service Design: Putting people at the heart of the services we design, ensuring that our solutions deliver the best experiences and the maximum value to users, customers and More ❯

Job summary Do you have experience of leading the design, build and delivery of complex products and services? Are you passionate about being able to make a difference? If so then the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for Product Owners to join our expanding team. It's the chance to take … have responsibility for the quality of the products developed, ensuring our products and services better meet the needs of users and the organisation. The post holder will own the design and iteration of the product and support delivery teams with knowledge of user needs and business goals to define scopes and priorities and solve problems for our users and … testing assumptions, continuously learning and iterating, doing the hard work so that it's easier for our users. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working Flexi time Hybrid working model Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Main duties of the job Accountability for More ❯

willing to travel to Glasgow periodicallyInterview Process:* Stage 1: Interview with Director (Dileep's team)* Stage 2: Values and mindset interview with Dileep We are seeking a strategic and service-oriented leader to join the clients Head of Data Deployment & Risk Management. This is a Vice President-level role focused on ensuring safe, efficient, and standards-driven change across … the clients' data platforms. This is not a highly technical engineering role. Instead, the successful candidate will design and implement a service transition framework to manage high volumes of change across data platforms, ensuring operational safety, consistency, and service quality. The role combines technical oversight, process design, and stakeholder engagement.You will lead a team of experienced … professionals, including two Vice Presidents initially, with the potential to manage up to ten direct reports as the function scales. Success will be measured by the quality of service delivered to internal engineering teams and stakeholder feedback. Key Responsibilities:* Develop and implement a service transition framework for data platform changes* Ensure engineering teams adhere to consistent standards across More ❯

ll take the lead on Microsoft technologies including Windows 11, Intune and Autopilot, acting as the technical escalation point for the End User Support Team while mentoring and driving service improvements that impact over 8,000 colleagues across 14 UK HMLR offices. Starting salary £57,000 - £63,900, increasing to £70,900 plus 29% pension contribution and other Civil … Service benefits. Flexible, hybrid working from Plymouth. Job summary It is an exciting time for HM Land Registry (HMLR) as they continue on a major transformation programme. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. HMLR's existing software systems and services form part of the … provide technical guidance and escalation support, optimise Intune and Autopilot provisioning and enhance the experience of 8,000 colleagues across 14 offices. You will contribute to process automation and service improvement initiatives, collaborating closely with teams in Azure, Power Platform and Server Management to deliver integrated solutions. As part of a supportive and multidisciplinary practice, the Lead Engineer will More ❯

methods. Deliver core training on specialist research practices across programmes. Act as an expert advocate for user-centred approaches. Build organisational buy-in and continuously improve team practice. Planning & Design Lead and plan user research for complex services and user journeys. Select, promote and embed appropriate research approaches across teams. Align research activities with organisational priorities, service design, and policy. Propose and implement service or policy improvements impacting the wider organisation. Understand the social and technological context of services and apply research accordingly. Improvement & Monitoring Collect, analyse and synthesise data on user needs, behaviours, and experiences. Present evidence to influence design and product decisions. Assure research quality by reviewing methods and findings. Support adoption of … accessible ways. Build strong relationships across disciplines to embed user-centred thinking. Advocate for users' needs and perspectives within organisational strategy. Qualifications & Experience Essential Ability to align research with service strategy and organisational goals. Knowledge of iterative design methods, human-machine interaction, and ergonomic principles in software, products, or services. Skilled in designing effective user experiences across diverse More ❯

Service Enablement Manager Leeds - Hybrid working 6 Month Contract £475/day inside IR35 Lorien's client are currently recruiting for a Service Enablement Manager to join on a 6 month initial contract, inside IR35. The Service Enablement Manager will be responsible for all aspects of the full transition of services delivered by the Enterprise Portfolio to … the business operational teams. The role will involve the formal management of the entire transition process for each service using industry accepted best practice techniques. Responsibilities Be accountable for the smooth transition of new, changed and enhanced services up to critical level into BAU support as part of a large-scale, improvement programme. Strong stakeholder/supplier management skills … with the ability to liaise with business owners, project managers, design teams, operation teams, IT partners and suppliers to ensure that transition of services and all associated documentation is delivered to a very high standard. Produce comprehensive service designs and end-to-end support models for all new services ensuring that they are reviewed and updated in line More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service … end-to-end experiences Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered at the right time. Partner with service designers to map real-world journeys, including people, processes and channels that support them. Guide ideation and decision-making: help teams define hypotheses, create testable prototypes, and validate solutions … with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate them clearly. Govern and evolve our design system to drive consistency, accessibility, and scalability across journeys. Shape behavioural design practice Establish More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

Product Manager £51,000-72,000 GBP Hybrid WORKING Location: Leeds, Glasgow, Bristol, Birmingham , Manchester, North West - United Kingdom Type: Permanent About the Role Our client is a digital service design consultancy that partners with organisations to deliver digital products and services that work for everyone. They specialise in supporting large-scale digital transformation programmes across both public … and private sectors, with a strong focus on user-centred design and lasting impact. As a Senior Consultant specialising in Product , you will be a leader in agile product management, an advocate for user-first approaches, and a confident coach for teams and stakeholders. This role offers the opportunity to influence clients, shape digital strategies, and deliver high-profile … Benefits Package Contributory pension scheme (6% employer, 2% employee). 25 days holiday plus UK public holidays. Access to Perkbox for discounts and perks. Life assurance and death-in-service cover. Flexible benefits scheme, with options for: Private health and dental cover Additional pension contributions Additional holiday allowance (up to 2 extra days) Wellbeing or charity contributions Reference: AMC More ❯

Service Designer/Service Architect - Umbrella - Highly Remote - 3 Months Defining Operating Models and Service Requirements Most have outstanding comms/stakeholder skills and be able to be self starting and self contained Working with multiple third parties and need to have experience of working within a large enterprise environment Successful candidate will ideally have some experience More ❯

sales and in-life project execution. Manage Pre-Sales Solutions Architects and Project Engineers to ensure technical excellence and solution assurance. Govern the full solution lifecycle, from high-level design to implementation and handover. Align solutions with customer needs, industry standards, and internal capabilities. Collaborate with Shared Service Design and PMO teams on design execution, costing … to translate customer needs into scalable solutions. Skilled in documentation, compliance, and National Grid technologies (e.g., SDH/PDH). Leads with integrity and technical credibility, collaborating effectively with design teams. Excellent interpersonal, presentation, and stakeholder management skills. Holds a relevant degree and has 23 years experience in technical roles. Proficient in Telco technologies, certified, and experienced in team … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

sales and in-life project execution. Manage Pre-Sales Solutions Architects and Project Engineers to ensure technical excellence and solution assurance. Govern the full solution lifecycle, from high-level design to implementation and handover. Align solutions with customer needs, industry standards, and internal capabilities. Collaborate with Shared Service Design and PMO teams on design execution, costing … to translate customer needs into scalable solutions. Skilled in documentation, compliance, and National Grid technologies (e.g., SDH/PDH). Leads with integrity and technical credibility, collaborating effectively with design teams. Excellent interpersonal, presentation, and stakeholder management skills. Holds a relevant degree and has 23 years experience in technical roles. Proficient in Telco technologies, certified, and experienced in team … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

the cloud. Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop … anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence — ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning — fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. Preferred More ❯

the cloud. Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop … anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. Preferred More ❯

We are seeking a Solution Architect with strong expertise in Identity and Access Management (IAM), particularly with SailPoint, to join our ITS Strategy & Architecture team. This team leads architectural design and governance, translating IT strategy into actionable design principles, standards, and guidance. The role will focus on IAM-related initiatives within the programme, ensuring robust identity governance and … access controls are embedded across our systems.Key Responsibilities Lead the design and implementation of IAM solutions, with a focus on SailPoint IdentityIQor SailPoint IdentityNow. Conduct stakeholder engagement, product fit/gap analysis, and produce High-Level Design documentation. Provide technical leadership in IAM architecture, ensuring alignment with organisational security and compliance standards. Drive service design quality More ❯

We are seeking a Solution Architect with strong expertise in Identity and Access Management (IAM), particularly with SailPoint, to join our ITS Strategy & Architecture team. This team leads architectural design and governance, translating IT strategy into actionable design principles, standards, and guidance. The role will focus on IAM-related initiatives within the programme, ensuring robust identity governance and … access controls are embedded across our systems.Key Responsibilities Lead the design and implementation of IAM solutions, with a focus on SailPoint IdentityIQ or SailPoint IdentityNow. Conduct stakeholder engagement, product fit/gap analysis, and produce High-Level Design documentation. Provide technical leadership in IAM architecture, ensuring alignment with organisational security and compliance standards. Drive service design More ❯

client is seeking a Contract Solution Architect with strong expertise in Identity and Access Management (IAM), particularly with SailPoint, to join the Strategy & Architecture team. This team leads architectural design and governance, translating IT strategy into actionable design principles, standards, and guidance. It plays a key role in shaping the University's IT landscape across information architecture, solution … ready IT services. The role will focus on IAM-related initiatives within the programme, ensuring robust identity governance and access controls are embedded across our systems. Role - Lead the design and implementation of IAM solutions, with a focus on SailPoint IdentityIQ or SailPoint IdentityNow Conduct stakeholder engagement, product fit/gap analysis, and produce High-Level Design documentation … Provide technical leadership in IAM architecture, ensuring alignment with organisational security and compliance standards Drive service design quality to ensure IAM solutions are scalable, maintainable, and user-centric. IAM-Focused Workstreams Experience required - Highly engaging & customer-focused Solutions Architect with excellent collaboration and influencing skills A solid technical foundation in IAM Hands-on experience with SailPoint solutions Comfortable More ❯

client is seeking a Contract Solution Architect with strong expertise in Identity and Access Management (IAM), particularly with SailPoint, to join the Strategy & Architecture team. This team leads architectural design and governance, translating IT strategy into actionable design principles, standards, and guidance. It plays a key role in shaping the University's IT landscape across information architecture, solution … ready IT services. The role will focus on IAM-related initiatives within the programme, ensuring robust identity governance and access controls are embedded across our systems. Role - Lead the design and implementation of IAM solutions, with a focus on SailPoint IdentityIQ or SailPoint IdentityNow Conduct stakeholder engagement, product fit/gap analysis, and produce High-Level Design documentation … Provide technical leadership in IAM architecture, ensuring alignment with organisational security and compliance standards Drive service design quality to ensure IAM solutions are scalable, maintainable, and user-centric. IAM-Focused Workstreams Experience required - Highly engaging & customer-focused Solutions Architect with excellent collaboration and influencing skills A solid technical foundation in IAM Hands-on experience with SailPoint solutions Comfortable More ❯

exciting User Researcher contract role. We're looking for a skilled User Researcher to join a multidisciplinary digital team, helping to shape user-centred services aligned with Scottish Government Service Standards. This is a fantastic opportunity to contribute to a strategic digital transformation programme, working in an agile environment and engaging directly with users to improve service design … Ensuring alignment with SG Digital Standards Skills & Experience Proven experience in agile user research within public sector or similar environments Strong understanding of Scottish Government Digital Standards Proficiency with design and collaboration tools Familiarity with Microsoft 365, Azure, and Power Platform Excellent stakeholder engagement and communication skills Relevant certifications in research methodologies or Microsoft technologies More ❯