51 to 75 of 133 Service Design Jobs in the UK excluding London

At Great State, we are dedicated to delivering exceptional user experiences through innovative design solutions. Our team thrives on creativity, collaboration, excellence, and a passion for making a positive impact. We are looking for a Senior UX Consultant who shares our commitment to great work and is ready to contribute to our UX practice. Role overview As a Senior … you'll run various types of UX projects with our clients, take an active role in developing our research practice and ensure that insight is effectively integrated into our design processes. You will collaborate with multidisciplinary teams to deliver UX work on our biggest projects. You'll get to work on products that are used by thousands of people … UX projects from inception to delivery, ensuring high-quality outcomes. Work across different projects and clients - you could be working on a research project, an IA project or a service design project. Collaborate with clients and wider teams. Map out and manage the tasks and ways of working to phase a project and bring it home smoothly. Day More ❯

engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). This role will lead the development of our internal UX practice, embedding customer-centric design thinking into our product development lifecycle and ensuring that every interaction reflects our brand values and meets customer needs. In this role, you can expect to: · Define the company … s overarching UX vision and strategy, aligning it with business objectives and customer needs. · Establish and champion UX principles, frameworks, and standards to guide design consistency and quality across platforms. · Build and mature the organisation’s UX practice, including processes, tools, governance, and ways of working. · Advocate for the customer at all stages of the product lifecycle, ensuring UX … considerations influence strategic decision-making. Experience Design Oversight · Own the end-to-end digital customer experience, ensuring seamless journeys across multiple platforms and touchpoints. · Lead the creation of customer journey maps, service blueprints, and experience frameworks to identify opportunities for improvement. · Oversee design systems and pattern libraries to ensure scalability and brand consistency. · Collaborate with brand, marketing More ❯

our specialist teams; Networking, Storage, Databases (Oracle, SQL, PostgreSQL, Mongo DB), and other infrastructure technologies. Day to day, you'll: Understand the business area to facilitate the best solution design with team members and product owners Be environment aware, identify technical impediments/bottlenecks and work directly to resolve Be technology agnostic and willing to adapt approach in pursuit … of the best solution Be anchored to core engineering area and carry the ability to test, learn and mentor others Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt Understand the benefits of measuring change and work with teams to provide reassurance and mitigate behavioural change Understand agile and the relationship … Restore and Disaster recovery processes Defect Management Performance Optimisation Technical fault-finding Level 3 & 4 Security best practises and compliance standards Mentoring Colleagues and supporting technical development of other Service design and associated methodologies Problem solving and communication skills Any experience of these would be really useful VMware Certified Professional (VCP) Microsoft Certified: Azure VMware Solution (AVS) Specialist More ❯

our specialist teams; Networking, Storage, Databases (Oracle, SQL, PostgreSQL, Mongo DB), and other infrastructure technologies. Day to day, you'll: Understand the business area to facilitate the best solution design with team members and product owners Be environment aware, identify technical impediments/bottlenecks and work directly to resolve Be technology agnostic and willing to adapt approach in pursuit … of the best solution Be anchored to core engineering area and carry the ability to test, learn and mentor others Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt Understand the benefits of measuring change and work with teams to provide reassurance and mitigate behavioural change Understand agile and the relationship … Restore and Disaster recovery processes Defect Management Performance Optimisation Technical fault-finding Level 3 & 4 Security best practises and compliance standards Mentoring Colleagues and supporting technical development of other Service design and associated methodologies Problem solving and communication skills Any experience of these would be really useful VMware Certified Professional (VCP) Microsoft Certified: Azure VMware Solution (AVS) Specialist More ❯

engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). This role will lead the development of our internal UX practice, embedding customer-centric design thinking into our product development lifecycle and ensuring that every interaction reflects our brand values and meets customer needs. In this role, you can expect to: Define the companys … overarching UX vision and strategy, aligning it with business objectives and customer needs. Establish and champion UX principles, frameworks, and standards to guide design consistency and quality across platforms. Build and mature the organisations UX practice, including processes, tools, governance, and ways of working. Advocate for the customer at all stages of the product lifecycle, ensuring UX considerations influence … strategic decision-making. Experience Design Oversight Own the end-to-end digital customer experience, ensuring seamless journeys across multiple platforms and touchpoints. Lead the creation of customer journey maps, service blueprints, and experience frameworks to identify opportunities for improvement. Oversee design systems and pattern libraries to ensure scalability and brand consistency. Collaborate with brand, marketing, product, and More ❯

Service Designer £50,000 - £60,000pa Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration … public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include: Researching and mapping the current … service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and communicating user needs Making sure that user needs are at the core of product development More ❯

Service Designer £50,000 - £60,000pa Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration … public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include: Researching and mapping the current … service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and communicating user needs Making sure that user needs are at the core of product development More ❯

Service Designer £50,000 - £60,000pa Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration … public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include: Researching and mapping the current … service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and communicating user needs Making sure that user needs are at the core of product development More ❯

Service Designer £550 to 600 GBP Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Contract Hiring: Contract Service Designers (SC Cleared) Location: London (Hybrid Remote) Rate: £500-£600/day (Inside IR35) Clearance: Active SC Clearance required Start Date: ASAP Sector: Public Sector/Government Projects We are currently looking for experienced Service Designers to … public sector digital transformation projects . You will be part of agile, user-centred teams helping to shape services that improve outcomes for citizens. Key Requirements: Strong experience delivering service design in complex, multidisciplinary environments Ability to map and improve end-to-end user journeys and design services at scale Confident working to GDS (Government Digital Service … active SC Clearance Project Details: High-profile digital government services Long-term programme work with collaborative teams Opportunity to contribute to meaningful, user-led change If you're a Service Designer with current SC clearance and experience in the public sector, get in touch to discuss this opportunity. Reference: AMC-AQU- sdnt Postcode: EC1 #adqu More ❯

understand the unique challenges and opportunities facing Financial Services and the sectors within it, from evolving customer expectations to emerging sectors like Fintech and Insurtech. Human-centred approach: We design solutions that put people at the heart of transformation, driving sustainable change and unlocking workforce potential. Data-driven insights: We don't rely on intuition and leverage data and … decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Future Organisation team collaborates with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern businesses supported by data-driven insight and workforce analysis and understanding. Lead complex, large-scale … digital banking, new risk models, and innovative distribution channels. As an Associate Director, you will: Lead complex, large-scale transformation projects for leading Financial Services organisations, focusing on organisational design, transformation and the workforce changes required. Solve complex business challenges by providing data-driven recommendations and leveraging industry best practices. Manage and mentor multi-disciplinary teams to deliver exceptional More ❯

understand the unique challenges and opportunities facing Financial Services and the sectors within it, from evolving customer expectations to emerging sectors like Fintech and Insurtech. Human-centred approach: We design solutions that put people at the heart of transformation, driving sustainable change and unlocking workforce potential. Data-driven insights: We don't rely on intuition and leverage data and … decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Future Organisation team collaborates with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern businesses supported by data-driven insight and workforce analysis and understanding. Lead complex, large-scale … digital banking, new risk models, and innovative distribution channels. As an Associate Director, you will: Lead complex, large-scale transformation projects for leading Financial Services organisations, focusing on organisational design, transformation and the workforce changes required. Solve complex business challenges by providing data-driven recommendations and leveraging industry best practices. Manage and mentor multi-disciplinary teams to deliver exceptional More ❯

understand the unique challenges and opportunities facing Financial Services and the sectors within it, from evolving customer expectations to emerging sectors like Fintech and Insurtech. Human-centred approach: We design solutions that put people at the heart of transformation, driving sustainable change and unlocking workforce potential. Data-driven insights: We don't rely on intuition and leverage data and … decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Future Organisation team collaborates with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern businesses supported by data-driven insight and workforce analysis and understanding. Lead complex, large-scale … digital banking, new risk models, and innovative distribution channels. As an Associate Director, you will: Lead complex, large-scale transformation projects for leading Financial Services organisations, focusing on organisational design, transformation and the workforce changes required. Solve complex business challenges by providing data-driven recommendations and leveraging industry best practices. Manage and mentor multi-disciplinary teams to deliver exceptional More ❯

understand the unique challenges and opportunities facing Financial Services and the sectors within it, from evolving customer expectations to emerging sectors like Fintech and Insurtech. Human-centred approach: We design solutions that put people at the heart of transformation, driving sustainable change and unlocking workforce potential. Data-driven insights: We don't rely on intuition and leverage data and … decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Future Organisation team collaborates with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern businesses supported by data-driven insight and workforce analysis and understanding. Lead complex, large-scale … digital banking, new risk models, and innovative distribution channels. As an Associate Director, you will: Lead complex, large-scale transformation projects for leading Financial Services organisations, focusing on organisational design, transformation and the workforce changes required. Solve complex business challenges by providing data-driven recommendations and leveraging industry best practices. Manage and mentor multi-disciplinary teams to deliver exceptional More ❯

our audience and align with government standards. Your designs will advocate for simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our … client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating in research Advocate for user needs, crafting accessible and responsive services. Create wireframes and prototypes to test and refi ne ideas based on user feedback. Map user journeys and visualise design challenges collaboratively. Engage in and contribute to the design community within Methods and … entities. Pursue continuous learning to enhance skills and knowledge in digital design. Essential skills and experience: Strong communication skills, capable of presenting ideas clearly. Proficient in visual and interaction design, creating user-friendly interfaces. Experience with prototyping, user research, and evidence-based design decision-making. Familiarity with HTML, CSS, and responsive design principles. Knowledge of coding interactive More ❯

our audience and align with government standards. Your designs will advocate for simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our … client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating in research Advocate for user needs, crafting accessible and responsive services. Create wireframes and prototypes to test and refi ne ideas based on user feedback. Map user journeys and visualise design challenges collaboratively. Engage in and contribute to the design community within Methods and … entities. Pursue continuous learning to enhance skills and knowledge in digital design. Essential skills and experience: Strong communication skills, capable of presenting ideas clearly. Proficient in visual and interaction design, creating user-friendly interfaces. Experience with prototyping, user research, and evidence-based design decision-making. Familiarity with HTML, CSS, and responsive design principles. Knowledge of coding interactive More ❯

our audience and align with government standards. Your designs will advocate for simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our … client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating in research Advocate for user needs, crafting accessible and responsive services. Create wireframes and prototypes to test and refi ne ideas based on user feedback. Map user journeys and visualise design challenges collaboratively. Engage in and contribute to the design community within Methods and … entities. Pursue continuous learning to enhance skills and knowledge in digital design. Essential skills and experience: Strong communication skills, capable of presenting ideas clearly. Proficient in visual and interaction design, creating user-friendly interfaces. Experience with prototyping, user research, and evidence-based design decision-making. Familiarity with HTML, CSS, and responsive design principles. Knowledge of coding interactive More ❯

Senior User Researcher £76,000 GBP Bonus Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher Sector: Design, London Salary: Up to £76,000 + 10% Bonus Overview: This role leads user research in public service design, embedding user needs throughout the delivery lifecycle and shaping accessible services. Key Responsibilities: Lead end … to-end user research across project phases. Apply qualitative and quantitative research methods. Translate insights into strategic service improvements. Work with cross-functional teams to validate design decisions. Champion accessibility and user-first approaches. Requirements: 8+ years in user research or service design. Strong portfolio of research-led design outcomes. Expertise in usability testing, interviews, journey … and WCAG standards. Experienced in agile delivery and stakeholder engagement. Eligible for UK security clearance (e.g., 5 years residency). Preferred: Knowledge of SaaS or Salesforce. Familiarity with GOV.UK design patterns. Understanding of behavioural analytics and service blueprinting. DONT WAIT APPLY NOW !!! Reference: DRI/AMC/SUR Postcode: SW1 4DF #dari More ❯

Senior User Researcher £55,000 - £76,000 GBP 10% Bonus Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher - Design Consultancy Location : London Salary : £55,000 - £76,000 + 10% Bonus Working Pattern : Hybrid/Flexible Working Are you passionate about designing services that truly meet user needs? Do you thrive in agile environments … where your research drives real-world impact? Join a forward-thinking design consultancy that's redefining how public services are delivered. The Opportunity We're looking for a Senior User Researcher to lead research across the full-service lifecycle, from Discovery to Live. You'll work at the heart of multidisciplinary teams, shaping accessible, inclusive, and user-centred … services that make a difference in people's lives. This is your chance to influence strategy, guide design decisions, and embed a user-first mindset across high-impact projects in the public sector. What You'll Be Doing Leading end-to-end user research across Discovery, Alpha, Beta, and Live phases Applying a wide range of qualitative and quantitative More ❯

facing digital consultations and doctor-facing decision making tool. Role Purpose We are looking for an experienced, outcome-focused UX Designer/Researcher to lead user research and experience design across our digital healthcare products. This is a hands-on, end-to-end role focused on understanding and improving how patients, clinicians and other users engage with our services … manage user research in an established Product led business. You will collaborate closely with Product Managers, Clinical Teams, Data Analysts and Engineers to explore user needs, test hypotheses, and design research-led experiences that deliver measurable value. You’ll bring the right research methods to the table, champion evidence-based decision-making, and help shape impactful, patient-first solutions … across web and service touchpoints. This is not a UI/visual design role. Your focus will be on user flows, service journeys, insight generation, behaviour patterns, and solving real user problems through thoughtful experience design — not pixels. Key Responsibilities Research strategy and Execution Develop the roadmap for research activities aligned with business objectives and product More ❯

Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth … of the community, and contribute to business development. Key responsibilities: User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contexts Recommend and execute appropriate user research activities based on project needs Create and maintain phase-appropriate user research deliverables Clearly articulate project problems, scopes, and success criteria to diverse … audiences through compelling communication Respond to challenges, supporting the team to reach a resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and More ❯

OBJECTIVE As a Digital Delivery Manager, you will be working with senior delivery managers, ensuring the seamless delivery of projects within the public sector, adhering to the Government Digital Service (GDS) service manual. This role offers a unique opportunity to work in a dynamic team delivering high-impact solutions that meet the highest standards of government service. You … project goals. Own and manage the RAID log to track risks, assumptions, issues, and dependencies. Oversee the end-to-end delivery of projects in alignment with the Government Digital Service (GDS) Service Standard. Champion GDS-aligned practices across discovery, alpha, beta, and live phases. Apply Agile and Lean methodologies to optimise project delivery, providing hands-on support with … have a minimum of 4 years project/delivery manager experience within the IT sector. Successful track record working within a technology consultancy. Experience working with the Government Digital Service (GDS) service manual. Proven track record in delivering digital and cyber security services. Agile knowledge, with experience tailoring processes to meet required standards. The ability to collaborate effectively More ❯

IT Service Desk Technician – Cheshire - £32k On behalf of our industry-leading client based near Wilmslow, Cheshire, we are recruiting for an IT Service Desk Technician. As IT Service Desk Technician, you will maintain and enhance the day-to-day running of the IT estate, supporting team members and sites primarily in the UK but also across … the globe. The IT Service Desk Technician will be responsible for: Regularly evaluating our IT systems to ensure they meet the necessary business demands. Researching hardware and software technologies to decide if they offer improvements Oversee new system installation and setup and customise them for business needs. Monitoring system performance to ensure everything runs correctly and securely. Anticipating potential … Engineer, implement and monitor security measures for the protection of computer systems, networks and information. Upskilling team members about network security and best practices for computer usage. The IT Service Desk Technician will have the following: Excellent interpersonal and communication skills, along with a proven track record of your ability to lead, motivate, inspire and organise a team Desktop More ❯

IT Service Desk Technician – Cheshire - £32k On behalf of our industry-leading client based near Wilmslow, Cheshire, we are recruiting for an IT Service Desk Technician. As IT Service Desk Technician, you will maintain and enhance the day-to-day running of the IT estate, supporting team members and sites primarily in the UK but also across … the globe. The IT Service Desk Technician will be responsible for: Regularly evaluating our IT systems to ensure they meet the necessary business demands. Researching hardware and software technologies to decide if they offer improvements Oversee new system installation and setup and customise them for business needs. Monitoring system performance to ensure everything runs correctly and securely. Anticipating potential … Engineer, implement and monitor security measures for the protection of computer systems, networks and information. Upskilling team members about network security and best practices for computer usage. The IT Service Desk Technician will have the following: Excellent interpersonal and communication skills, along with a proven track record of your ability to lead, motivate, inspire and organise a team Desktop More ❯

to define and deploy world class customer solutions using the ServiceNow platform. With this senior position the Advisor Business Consultant is a lead voice in client business analysis, consultation, service design, and delivery, specifically addressing ServiceNow as an enabler to drive organizational change and improvement. Providing process and technical expertise as a consulting service to clients; contributing … to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution. Responsibilities: You will be a part of a team of specialists principally delivering ServiceNow solutions to … a diverse client base. Providing consultative support to lead the client engagement facilitating the design and eventual delivery of the optimised service offering or desired content. Specifically aligned to ServiceNow you shall lead workshops to demonstrate platform and application function, define client current and desired state, and finally present the proposed solution. Building client understanding of ServiceNow functionality More ❯

and EMEA to maintain the global Market Data Infrastructure ITIL Process: Work well in a dynamic demanding environment that follows ITIL processes and policies like Incident Management, Change Management, Service Design and Service Operations while demonstrating strong interest in emerging tools and technologies within the industry. Communication & Presentation: Excellent organizational, verbal interaction and writing skills, good presentation More ❯