26 to 43 of 43 Ticket Management Jobs in the UK excluding London

field. 3–5 years’ experience in IT service delivery, helpdesk, or technical support. Strong understanding of hardware, software, networking, and IT security principles. Familiarity with ServiceNow, ITIL, and common ticket management systems. Excellent communication, problem-solving, and customer service skills; certifications (CompTIA, MCP, MCSE) are a plus. About Planet Pharma: Planet Pharma is an American parented Employment Business More ❯

Join a leading independent technology and services provider as a Technician 2. Job Overview: We are looking for a detail-oriented and proactive Hub Technician to manage ticket queues, stock, and hardware repairs while ensuring compliance with service-level agreements. This role is critical in maintaining smooth operations across our Hub and surrounding spokespeople. Location: Helston Working Hours … Dec-25 till 30-June-25 Daily Rate: A per hour rate, in-scope IR35, of £14.54/hr PAYE) OR £18.87/hr (umbrella company) Key Responsibilities: Ticket Management: Handle and update tickets assigned to the Hub and surrounding spokes, ensuring timely resolution and adherence to service levels. Stock & Asset Management: Manage Hub stock, including scanning … items in/out of locations and maintaining accurate asset records. Disposal Management: Oversee and process disposals through the Hub in line with contractual obligations. Hardware Repairs: Triage and perform repairs on in-warranty equipment; coordinate with vendors for parts and returns. Locker Replenishment: Ensure lockers are replenished as required. Service Improvement: Identify potential service issues and suggest improvements More ❯

Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming support tickets across internal applications Prioritize incidents based on business impact and user urgency; escalate when required. Log issues with suppliers where appropriate and maintain … Be a Superuser of an ERP System Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing capability; structured, evidence-based problem-solving. Effective time management and prioritisation Attributes Required Curious, inquisitive and systems-literate. Solution-focused and calm under pressure; strong ownership and follow-through. Collaborative team player across IT, Finance, Operations, and external More ❯

and a proactive approach to service delivery. You'll be responsible for managing tickets, stock, and hardware repairs while ensuring compliance with agreed processes and service levels. Key Responsibilities Ticket Management: Handle and update tickets assigned to your Hub and surrounding spokes, maintaining service levels as per contract. Stock & Asset Management: Manage Hub stock, scanning kit in More ❯

and issues with third-party support services and follow up to ensure resolution. Experience, Qualifications and Skills Experience Experience in a technical support team, including working with incident/ticket management systems to raise, track, and resolve support-related issues. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Knowledge and/or experience working in an More ❯

service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remotely as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university. As More ❯

service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remotely as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university.As part More ❯

skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This Level 3 apprenticeship provides everything you need to kickstart your career in IT. You'll learn about ticket management, troubleshooting, system patching, and More ❯

implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building … a financial environment Excellent proven customer service based approach Proven ability to prioritize tasks and issues according to the business impact Good written and verbal communication skills Good time management skills Able to work in a high pressure environment Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team More ❯

triage support requests from internal and external sources Analyse and query production data using SQL Produce reports and dashboards for business and technical teams Access production systems for incident management and debugging Document processes, troubleshooting steps, and knowledge base articles Work closely with business analysts, product owners, and developers Support quality assurance and compliance within a regulated environment The … Candidate: Proven experience in a customer or technical support role Strong SQL skills in a production environment (querying, updating, analysing data) Experience with support software and ticket management Excellent data analysis and reporting capabilities Knowledge of financial services is desirable (regulated environment experience beneficial) Strong analytical and problem-solving skills Confident working with both technical and non-technical More ❯

Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of … Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile More ❯

We are working with a leading Managed Services Provider seeking a proactive individual to join their Operational Support Centre in Manchester. This key hybrid position focuses on major incident management (60-70%) and team leadership (30-40%) - you will be pivotal in overseeing critical customer incidents, guiding a team of service desk engineers, and shaping the culture of an … weeks, with an impressively low call our rate – with a £250 bonus payment for each week , you will boost your total annual earnings by £3,300. Key Responsibilities: Incident management: Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination of response Communicate clearly and confidently with customers, executives, and internal teams during … major incidents. Refines the companies’ incident management processes – with autonomy to change and improve protocol Conduct post-incident reviews, analysing the root cause and driving a preventative solution. Team leadership: Manage and support a team of 1st first-line engineers within the 24/7 operational support centre. Hold regular one-to-ones and performance reviews with your team More ❯

integrity, and continuous improvement What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service More ❯

integrity, and continuous improvement What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service More ❯

integration into our bespoke system, ensuring data quality and accessibility. Solution Development: Utilize your scripting and SQL expertise to create innovative data solutions that support and enhance our operations. Ticket Management: Efficiently handle ticketed tasks, prioritizing and resolving issues to maintain smooth business operations. Continuous Improvement: Proactively identify and suggest enhancements to our existing systems and processes, liaising More ❯

Install and patch software Server & Network support Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment. Maintain user accounts and permissions Print management accounts Disk space quotas Continuity, Maintenance & Security Maintain an up to date inventory of all ICT equipment Backups Anti-virus Security and access procedures Helpdesk ticket management More ❯

with up to 11% employer contribution. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to kickstart your career in IT. You'll learn about ticket management, troubleshooting, system patching, and more - all while gaining a nationally recognised qualification. With a mix of real-time lessons, flexible online modules, and support from expert trainers More ❯

by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Customer Contact: Act as the single point of contact for customers regarding all service requests. Ticket Management: Handle Firstline Tickets, including common requests like password resets, application installs, and initial troubleshooting of technical issues. Pre-process service requests received via email, manual entry, or More ❯