26 to 31 of 31 Ticket Management Jobs in the UK excluding London

technologies vSAN and VxRail Experience with Linux command line technologies, as IBM Storage operates on a Unix interface. Exposure to and application of cluster management within Spectrum Scale. Familiarity with Spectrum Scale protocols, including GPFS, NFS, and SMB in an active-active topology. Essential skills Exposure to and application … Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore ...

organising engineer visits, and supporting customers remotely, while also carrying out occasional on-site service work. Experience using ServiceNow is essential. Key Responsibilities Service Ticket Management: Manage all UK service tickets using ServiceNow and other tracking tools. Ensure all service reports are completed, sanitised, and shared with clients. ...

organising engineer visits, and supporting customers remotely, while also carrying out occasional on-site service work. Experience using ServiceNow is essential. Key Responsibilities Service Ticket Management: Manage all UK service tickets using ServiceNow and other tracking tools. Ensure all service reports are completed, sanitised, and shared with clients. ...

site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with … Duties and Responsibilities of our client's 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. ...

Helpdesk operations, team performance, and technical escalations. Leading, mentoring, and developing an 8-engineer team (Helpdesk + Field). Overseeing ticket queues, SLAs, KPIs, and ensuring consistently high customer service. Acting as the senior escalation point and working alongside Tier 3 engineers. Owning the PSA system (Halo): workflows, automation … reporting, and best-practice ticket management. Running 1-1s, PDPs, performance reviews, and driving continuous improvement. Coordinating Field Engineer schedules and ensuring smooth onsite support operations. Supporting project delivery including: Microsoft 365 migrations Azure deployments Infrastructure refreshes Backup & DR improvements Maintaining ISO-aligned documentation and driving process maturity. ...

workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation. Key Responsibilities Client Account Management Serve as a primary daily point of contact for clients, handling inquiries and requests. Work closely with Relationship Managers to co-manage client accounts and ensure client … needs to provide tailored solutions. Develop and maintain a deep knowledge of the individual requirements of each account. Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client ...