51 to 61 of 61 Ticket Management Jobs in the UK excluding London

with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst. Key Responsibilities: Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues. Customer Service: Provide excellent customer service by resolving More ❯

Ensuring all installations work perfectly and that our clients are delighted with the results Remote Support - Assisting customers over the phone when needed CRM & Ticket Management - Keeping accurate records and collaborating with suppliers and customers to resolve technical issues What We're Looking For If you're practical More ❯

delivery and tracking of hardware kits to end users. The successful candidate will play a key role in automating order and change processes, managing ticket call flow, and ensuring seamless integration with third-party providers. Key Responsibilities: ServiceNow Form Development: Create and customize forms to integrate with hardware providers. … Automation: Implement automated workflows for ordering and changing items. Ticket Management: Oversee and optimize the call flow of tickets. Dashboard and Workflow Utilization: Utilize existing dashboards and workflows to manage and track orders through ServiceNow. Customer Interface: Enhance the customer interface to improve the tracking and management of orders. Collaboration: Work with a project team, including third-party suppliers and analysts, to ensure successful project delivery. Risk Management: Address potential risks by incre... More ❯

e.g. mail flow disruptions, SharePoint permissions, and Teams functionality). Document troubleshooting steps and resolutions to contribute to the knowledge base and enable efficient ticket handling. Support the creation and maintenance of user-facing FAQs, guides, and service desk KB articles. Liaise with the M365 migration team to troubleshoot … Proven ability to troubleshoot complex technical issues and resolve them in high-pressure environments. Hands-on experience with an ITSM tool (preferably ServiceNow) for ticket management and workflow processes. Good understanding of tenant-to-tenant migration processes and their typical challenges. Exceptional analytical skills for identifying root causes More ❯

the local region • Maintain equipment rooms and conference facilities • Act as an escalation point and support other team members • Use ServiceNow for stock and ticket management • Support the Desk Side Team Lead and provide holiday/absence cover What we’re looking for: ✔ Mini... More ❯

first-line technical support and guidance. Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner. Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions. Hardware and Software Setup More ❯

to join our UK office in Uxbridge. This is an exciting opportunity for a skilled individual with strong technical knowledge in CCTV systems, Video Management Software (VMS), networking, and IT infrastructure to play a key role in supporting and designing advanced security solutions. About the Role: As a Technical … customers. This office-based role will include: Providing advanced technical support to customers and partners Designing and deploying complex security solutions Supporting and maintaining ticket management systems Conducting software testing and validation Creating and maintaining technical documentation Delivering customer training sessions Collaborating with internal teams to improve product … performance Requirements: Minimum 5 years' experience with CCTV or complex security systems Excellent knowledge of video management software, networking, and IT infrastructure Proven experience designing and supporting security solutions Strong communication skills - written and verbal Analytical mindset and attention to detail What We Offer: Competitive salary up to More ❯

contribution. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to kickstart your career in IT. You'll learn about ticket management, troubleshooting, system patching, and more all while gaining a nationally recognised qualification. With a mix of real-time lessons, flexible online modules More ❯

working in a telecoms environment and/or support desk would be advantageous Good telephone manner. Experience or understanding of Service Level Agreements and Ticket Management. What you’ll get in return: Career development and progression directly linked to your performance Gym membership at PureGym Smart pension scheme Critical More ❯

working in a telecoms environment and/or support desk would be advantageous Good telephone manner. Experience or understanding of Service Level Agreements and Ticket Management. What you’ll get in return: Career development and progression directly linked to your performance Gym membership at PureGym Smart pension scheme Critical More ❯

of network upgrades, migrations, and integration projects. Guide and mentor 1st/2nd line engineers, sharing knowledge and promoting best practices. Support firewall rule management, network segmentation, and security policy enforcement. Participate in the on-call support rota (additional allowance provided). Maintain high-quality documentation and ensure effective … incident/ticket management. What will you bring? Strong hands-on experience with Cisco, Juniper, Fortinet, Meraki technologies. Deep knowledge of routing, switching, firewalls, and security protocols. Excellent troubleshooting skills and ability to work under pressure. Clear understanding of core protocols (BGP, OSPF, IPsec, NAT, VLANs, QoS). Comfortable More ❯