76 to 79 of 79 Customer Experience Jobs in the West Midlands

CRM Executive Location: Hybrid (2 days in-office) Salary: £30,000 We're working with a growing marketing team that's investing in smarter, more connected customer experiences and CRM is a key part of that journey. They're now looking for a CRM Executive to help deliver and optimise personalised customer journeys using Adobe tools. This is … deepen their technical expertise. What you'll be doing Build and deliver CRM campaigns across email, app, and other digital channels Use Adobe Journey Optimiser to execute and refine customer journeys Support upsell and retention strategies in collaboration with the wider CRM team Track and analyse campaign performance to identify areas for improvement Assist with segmentation, reporting, and day … to-day campaign delivery What we're looking for Solid hands-on experience using Adobe Journey Optimiser (or similar CRM tools) Comfortable working with campaign data and basic segmentation techniques This is a great opportunity to join a function that's actively evolving. If you would like more information, click Apply Now At Gleeson Recruitment Group, we embrace inclusivity More ❯

Customer Service/Technical Support permanent Advisor Location: Office-based (hybrid available after training) Hours: 4 on, 4 off shift pattern (40 hours per week) Salary: £26,000 - £30,000 per annum This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general enquiries. Key Responsibilities: Answer … inbound customer calls and messages across all areas (technical, sales, billing, general enquiries) Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting) Log, manage, and resolve support tickets accurately Support new and existing customers with product information, account updates, and service changes Follow internal processes and escalate where needed Deliver great customer experiences with patience … as home internet supports equipment and systems required. Supportive, small-team environment This role is based in an office, with hybrid working available after training. Related job titles include Customer Support Representative, Technical Support Specialist, and Help Desk Advisor. If you're interested in this exciting opportunity, we'd love to hear from you! Apply now to join our More ❯

Coordinating delivery across software platforms that integrate real-time data feeds, third-party APIs, and internal optimisation tools. Supporting diverse workstreams such as building expansion, product optimisation, and enhanced customer experiences. You'll work on engaging programmes involving data platforms, operational automation, and innovative broadcasting solutions. What we're looking for: 5-10 years of experience in project More ❯

of transformation. They're looking for a highly capable Project Manager to lead multiple concurrent initiatives spanning people, technology, and process all with the common goal of enhancing the customer journey. This is a role for a proactive and versatile Project Manager who thrives in a fast-paced environment, can confidently manage complex change, and is adept at engaging … all levels. What you'll be doing: Leading multiple projects simultaneously, ensuring delivery on time, within budget, and to scope. Driving business change initiatives that improve operational efficiency and customer experience. Managing resources, budgets, timelines, and dependencies across varied workstreams. Engaging and influencing stakeholders from across the business and with external partners. Applying best practice methodologies to deliver measurable … results. What we're looking for: 5+ years' experience in project management, ideally in a consumer-facing industry . Proven track record of delivering business transformation and technical projects. Strong change management and stakeholder engagement skills. Familiarity with project management tools, methodologies, and governance. Confident communicator capable of presenting to senior leadership. The package: £45,000 - £60,000 depending More ❯