76 to 100 of 121 Customer Experience Jobs in the West Midlands

index management strategies. End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience Required for the Role Mandatory Bachelor's/Master's degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering … cybersecurity solutions Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Advantageous: SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience … as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks At least 3-5 years experience of cyber security engineering and delivery From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory More ❯

Group at Accenture Country: United Kingdom Cities: Birmingham (UK), London, Manchester (UK), Newcastle Avanade is a company that helps businesses transform with the power of Microsoft technology. Whether enhancing customer experiences, optimizing operations, or improving security, Avanade delivers innovative solutions in close collaboration with Accenture. In this role, you will be part of the Accenture Microsoft Business Group, working … originator, and self-starter capable of developing and winning new business in a complex consulting environment with sophisticated technology solutions. For this role, we are looking for candidates with experience in net new sales, selling digital transformation and consulting services (e.g., cloud implementation, business applications integration) to Financial Services accounts. Australia Avanade is growing, and we seek passionate and More ❯

Creative Design and suggest ways to accomplish them. You will also be responsible for conducting market research and analysing industry trends. There will be incredible scope to grow your experience areas, whether you're leading the creative on an event, supporting the definition of a new customer experience, or having design input into a multi-discipline project. More ❯

great fit: Financially driven and hungry for success Strong sales ability with a proactive approach Awareness of market trends impacting Onecom and our client offerings Passionate about delivering excellent customer experiences Excellent IT skills and a keen interest in technology Committed to seeing tasks through to completion with full ownership Creative, self-motivated, and willing to go the extra … deadlines with minimal supervision Calm and composed under pressure Key responsibilities: Making outbound calls to businesses to qualify their telecoms requirements and create business solutions Building and managing successful customer relationships Listening to customer needs and presenting appropriate solutions to make sales Negotiating prices, costs, delivery, and specifications with customers and managers Achieving KPI and targets, including volume … breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage More ❯

great fit: Financially driven and hungry for success Strong sales ability with a proactive approach Awareness of market trends impacting Onecom and our client offerings Passionate about delivering excellent customer experiences Excellent IT skills and a keen interest in technology Committed to seeing tasks through to completion with full ownership Creative, self-motivated, and willing to go the extra … deadlines with minimal supervision Calm and composed under pressure Key responsibilities: Making outbound calls to businesses to qualify their telecoms requirements and create business solutions Building and managing successful customer relationships Listening to customer needs and presenting appropriate solutions to make sales Negotiating prices, costs, delivery, and specifications with customers and managers Achieving KPI and targets, including volume … breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage More ❯

Customer Success Manager - On-Site | Evesham, Worcestershire £35,000-£45,000 DOE | 23 Days Annual Leave + Bank Holidays | BUPA Healthcare | Growing Tech Business I'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals … ll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value. Key Responsibilities: Customer Onboarding & Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services. Training & Support: Deliver tailored training and ongoing support to help clients get the most … from the platform. Customer Engagement & Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty. Upselling & Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts. Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations. Internal Collaboration: Work closely with internal sales and account managers More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key … delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer experience. Essential Requirements: Qualifications: Proven skills in Customer Service, Customer Support, and ensuring More ❯

Role: Mobile Forklift Engineer Location: Birmingham Please state locationwhen applying About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements. … handling equipment including forklifts, side loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG Fleet Chargeable Services Key Accounts … directed, commensurate with the efficient running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintainingof materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of automotive, mechanical, electrical, and hydraulic systems More ❯

drive operational excellence in a rapidly growing fibre network? We're looking for a Maintenance Manager to lead our regional maintenance operations-ensuring outstanding service reliability, team performance, and customer satisfaction. In this hybrid role, you'll split your time between the field and working remotely, managing people, processes, and performance to keep our fibre infrastructure running at its … constructive feedback Resilient and adaptable, able to juggle multiple priorities under pressure Excellent communication, collaboration, and stakeholder management skills Outcome-driven with a laser focus on SLAs, KPIs, and customer experience Confident in leading cross-functional workstreams with both internal teams and external partners Highly organised and process-oriented, with a passion for continuous improvement Experience & Qualifications … Proven experience leading maintenance or operations teams in a fast-paced environment Deep understanding of telecommunications infrastructure-especially FTTP PON builds Strong knowledge of Openreach protocols and standards (highly desirable) Must be based in the Birmingham area or wider Midlands region Why Join Us? This is your chance to lead in a critical role, making a real impact on More ❯

role) Work pattern: Monday- Friday (8:30-5:30) Employment type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We're looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you'll be responsible for managing … are delivered effectively and clients receive the highest level of service. If you're a team player with a proven track record of leading high-performing teams and driving customer satisfaction, we want to hear from you. This role involves managing a team of six professionals while taking a hands-on lead in overseeing client infrastructure. The ideal candidate … operations. Managing and maintaining our clients' print solution environments, ensuring seamless service delivery and performance. Collaborate with various departments to ensure project success. Be the lead in providing excellent customer service and maintaining strong client relationships. Work in a hybrid role with easy access to either our London or Birmingham office, as well as being able to attend client More ❯

Job Title: Enterprise Commerce Architect - Manager Location: London, Manchester, Newcastle, Edinburgh, Birmingham Career Level: Manager (L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. … Visit us at: As an Enterprise Commerce Architect at the Manager level, you will: Be responsible for designing, implementing, and optimizing enterprise-scale commerce solutions that drive seamless, omnichannel customer experiences. You will collaborate with cross-functional teams-spanning business stakeholders, technology leads, and UX designers-to ensure that your commerce architecture integrates smoothly with existing systems and delivers More ❯

a proven track record in digital transformation, digital product, CRO, full-funnel marketing, and performance optimisation. You’ll be responsible for digital strategy, web and platform development, UX/CX improvements, lead generation, and MarTech optimisation, while collaborating closely with commercial, brand, sales, IT, and external agencies. You thrive on complexity, see opportunity in challenge, and bring clarity, energy, and … to make bold things happen. Apply today and help shape the digital future of a business with big ambitions. You will need to have strong digital product and web experience aswell as broad experience across all digital marketing channels. More ❯

We are seeking a skilled Dynamics 365 Customer Experience (CE) or Field Service Functional Consultant to join our team. As a Senior Dynamics Functional Consultant , you will play a pivotal role in the successful implementation and customization of Dynamics 365 solutions for use by our internal and external users. As a Senior Dynamics Functional Consultant , you will work More ❯

Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the Business Development Manager: Research and analyse market trends, customer needs and competitive landscape to identify new business opportunities. Work closely with the Group Sales Director to define and segment target markets to focus business development efforts on. Generate … key performance indicators (KPIs) to measure the effectiveness of your business development. Prepare regular reports on business development activities, progress, and outcomes for senior management. Ensure high levels of customer satisfaction by addressing client issues and providing exceptional service. Complete site surveys to design fire and security systems utilising the business management system. Present these proposals using company set … sales in excess of £500,000 per annum. All aspects of the role must be performed in line with the business s values to realise vision by providing unrivalled customer experience and professional service to clients. The position requires high levels of self-motivation, organisation and must be performed with integrity and dedication. In return the company are More ❯

Do you enjoy building impactful marketing strategies that enable partner growth and drive revenue? Are you confident creating content and campaigns that speak to diverse verticals and customer needs? Have you worked within the CCaaS, UCaaS, Telecommunications or SaaS space and understand the unique demands of the Channel? If the answer is yes to any of the above, keep … the nuances of the Contact Centre space. This role is ideal for someone who thrives in a fast-paced, hands-on environment. Ideally, you will have 5+ years of experience in channel marketing through resellers, VARs, and MSPs within the telecommunications, communication software, CCaaS, or AI SaaS sectors. Key responsibilities: Collaborate with internal stakeholders to develop marketing content and … refine messaging, channels, and approach for improved ROI. TelXL are an award-winning SaaS provider, working with Resellers, Partners and Clients to create innovative contact centre solutions that enhance customer experience. With over 20 years in the communications industry, we offer AI empowered Omnichannel products that are designed to make all interactions between businesses and customers feel exceptional, but More ❯

Scoping Documents agreed. Ensure BT wider governance channels have been followed Cascading design information as appropriate and working alongside other design specialists for integration Skills Required for the Role Experience in managing/maintaining a Zscaler environment Experience rolling out Zscaler across an organisation Understanding of current Cyber Security threats to our industry & motivation to protect BT from … what needs to be done in a complex situation and set a direction for self Creative thinker: able to think around a problem and come up with creative solutions Experience Required for the Role MANDATORY Knowledge and experience of transformational change management PREFERRED Experience supporting complex cyber security or IT projects. From January 2025, equal family leave … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT More ❯

Builder and Industrial End User sector. We are looking for a highly motivated, self-driven engineer with a passion for automation technology, as well as commercial awareness for a customer-facing role working side by side with our Sales team. The candidate must have a great ability to learn and embrace new technologies, good interpersonal skills, be dynamic, flexible … and passionate about delivering outstanding customer experience. Previous experience in similar roles or an Engineering degree in Electronics, Mechatronics, Robotics, Software, Control or similar is required. We offer great opportunities for training and personal development in the field of Automation technology. The candidate objective is to build relationships with our prospective customers and create value and differentiation by … responsibilities include: Introduce and promote the complete industrial automation Hardware and Software offer in terms of features, strengths, and value proposition to customers. Develop architecture designs and support the customer or the system integrator throughout the development of a project and, at times, during commissioning. Provide recommendations advising the customer on advanced issues (Principles, feasibility, limits & constraints, performance More ❯

future growth on the horizon – this is the perfect time to be joining! The Role: Design and recommend technology-driven solutions that streamline operations, drive efficiency, and elevate the customer experience. Oversee end-to-end delivery of IT initiatives, managing scope, timelines, budgets, and quality to ensure successful project outcomes. Leverage data insights to inform business decisions and evaluate … performance metrics. The Candidate: Strong background as a Business Analyst with hands-on experience in process improvement and project delivery Familiar with Microsoft technologies, including Azure and Microsoft 365 Clear and confident communicator The Package: Base salary: up to £55,000 Bonus Private Medical Insurance Income Protection Life assurance Interested? If you think you're right for this role More ❯

the client security architecture team to ensure global consistency and strategic alignment. You will report direct to the group head security architecture and will be able to demonstrate significant experience in working with senior stakeholders and within a Global team. You will have expertise in Network Security Architecture, with particular emphasis assessing threat landscapes, performing risk and impact assessment … architects to deliver secure networks across the client’s estate. Definition of a high-level target network security architecture offering the best solution for risk mitigation, performance, economics and customer experience. Formalize Secure Network segmentation and Zoning architectures to support Zero Trust security models. Provide quality security design patterns and blueprints to contribute to the client’s Architecture framework. … drivers associated with the service or application. Establish and deliver methods and tools which provide value for the organization by reducing risk. Your Profile Essential skills/knowledge/experience: Good experience in Network Security Architecture (or similar) within a large scale, high critical environment. Deep technical understanding of Enterprise Network Architecture, in both corporate and OT domains. More ❯