51 to 75 of 115 ITIL Jobs in the West Midlands

clients is highly desirable. * Must be a British National and SC cleared or eligible. ________________________________________ Desirable: * Experience in regulated or high-security environments. * Knowledge of additional frameworks such as COBIT, ITIL, or GDPR. * Project management experience or certifications (e.g., PRINCE2, Agile). ________________________________________ Disclaimer: Adecco is acting as an Employment Agency. We are an equal opportunities employer and a listed supplier for More ❯

Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer … requires expert experience in either a service management or technical solution role including some of the following: Significant experience in service and operational environments working in line with the ITIL V3 Framework and the associated service lifecycles. Service governance within a recognized process framework ISO20000 and knowledge of Chorus 2 PDCS or similar service management frameworks. Technical management of subcontract More ❯

basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

hardware/software), reporting, and continuous improvement. Creating compelling business cases with a focus on end-user experience and budget control. Deep knowledge of Microsoft 365 and Exchange Online. ITIL Foundation certification (desirable). What's on Offer Annual base salary of £65,000 to £70,000 Company performance based bonus of up to 15% Private pension Private medical Flexible More ❯

priorities A deep understanding of data centre and cloud technologies (Azure, AWS, Google Cloud) A Proven track record in vendor and stakeholder management You'll possess professional certifications (e.g., ITIL, Azure, AWS) You'll be fluent in English; an additional European language is an advantage You'll possess excellent communication, negotiation, and analytical skills Experience Required A degree in Business More ❯

networks and IT systems (OSS/BSS, CRM, provisioning) Excellent stakeholder management and communication skills Solid knowledge of risk, change, and project governance principles Experience working with Agile and ITIL methodologies A relevant degree in IT, Engineering, or equivalent experience, and ideally a project management certification (e.g., Prince2, MSP, PMP) Diversity, Inclusion & Belonging We're a Times Top 50 Employer More ❯

about tracking (JIRA), system monitoring, security & auditing Exposure to source and version control tools such as GitHub and preferably experience in GitHub Actions Good understanding of Service Operations, SRE & ITIL responsibilities Experience of Agile Methodologies and Frameworks. An up-to-date understanding of Cloud technology base and a general understanding of other technology bases Proven track record as a member More ❯

backup solutions and security/remediation tools. Familiarity with privileged access management solutions. Linux troubleshooting skills are a plus. Experience supporting Windows, Mac, and ChromeOS. Certifications such as MCP, ITIL, CompTIA, CDRE are advantageous. Strong analytical mindset and curiosity for complex puzzles. Comfortable working in high-stakes, evolving environments. Ability to anticipate attacker moves and think strategically. More ❯

languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified More ❯

thriving in a collaborative environment. Qualifications IT-related qualification (e.g., Apprenticeship, HND, Degree in Computer Science/IT). Certifications such as Microsoft Certified: Azure Fundamentals, AWS Cloud Practitioner, ITIL Foundation are a plus! What's on Offer Why Join? Work with a leading global innovator in water technology. Be part of a team that values creativity, sustainability, and excellence. More ❯

team of IT professionals, managing offshore teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic relationships with IT suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within budget. Contribute to … feedback, conduct reviews, and foster a collaborative and innovative culture. What you'll need: Extensive experience in IT service delivery management with proven success. Deep understanding and experience with ITIL frameworks. Strong skills in supplier and contract management. Excellent leadership and communication skills. Proven team management abilities. Experience with ITSM tools and technologies. ITIL certification. Strong analytical and problem-solving More ❯

understanding of systems architecture, integrations, and data flows Experience with Housing, Finance and HR systems is highly desirable, especially MRI Excellent leadership, stakeholder engagement, and communication skills Knowledge of ITIL principles and change management processes Benefits: 25 days annual leave rising to 30 with length of service, plus your birthday off Enrolment into the Social Housing Pension Scheme (SHPS) Death More ❯

understanding of systems architecture, integrations, and data flows Experience with Housing, Finance and HR systems is highly desirable, especially MRI Excellent leadership, stakeholder engagement, and communication skills Knowledge of ITIL principles and change management processes Benefits: 25 days annual leave rising to 30 with length of service, plus your birthday off Enrolment into the Social Housing Pension Scheme (SHPS) Death More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

the solution into business-as-usual (BAU) operation, assisting in resolving live technical incidents and system problems as and when required, in accordance with the Information Technology Infrastructure Library (ITIL) framework to ensure that the solution continues to deliver in line with business requirements. Provide input into the creation and maintenance of design patterns; producing designs in compliance with these … years and 4+ years of relevant experience required for this role. Experience of UML, C4-Model (preferred - at least conceptual level). Assist architects in creating 'Solution Vision'. ITIL (v4) & COBIT awareness. Experience of various software development methodologies. Excellent communication skills (verbal and written) with the ability to communicate complex technical content and processes in a clear and coherent More ❯

VMware Certified Professional (VCP) or advanced VMware certifications (e.g., VCP-DCV, VCAP, VCDX). NetApp Certified Data Administrator (NCDA) or NetApp Certified Implementation Engineer (NCIE). Additional certifications like ITIL, MCSE, or similar relevant credentials More ❯

quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data Provide local support for networking, telephony, and server infrastructure Ensure compliance with ITIL practices , technical standards, and security policies Manage local vendors (e.g. ISPs and mobile carriers ) Perform out-of-hours support as agreed Projects & Coordination Act as a technical specialist in local … equivalent experience 5+ years in IT support or similar technical roles Strong knowledge of: Windows and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently More ❯

service alignment with infrastructure and application layers Define operational support models and acceptance criteria Provide guidance for service transition and operational readiness Ensure that service models are aligned to ITIL or other relevant Frameworks Experience/Skills: To be educated to degree level or equivalent in a related ICT discipline, or have substantial relevant knowledge gained from direct experience in … similar roles within complex ICT environments ITIL Certification (Service Management), or equivalent framework experience Strong knowledge of Service Architect Design and ensuring that services are designed to meet the business need with appropriate support model and service levels Substantial knowledge of ICT enterprise architecture principles gained through significant experience of service delivery and performance monitoring in similar size organisations Demonstrate More ❯

We are seeking a highly skilled and proactive Team Leader to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring More ❯