51 to 75 of 78 ITIL Jobs in the West Midlands

operations, promptly reporting any issues. Your attention to detail will maintain our high standards. What we are looking for: Ideally degree educatated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building … clear and concise reports and documents Experience in a technical support/assurance environment or a similar customer-facing role Display strong understanding of ITIL methodology and disciplines. Excellent communication, leadership, and interpersonal skills Strong analytical, problem-solving, and decision-making skills Proficiency in Microsoft Office and other IT tools more »

Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a cross-functional team environment. Knowledge of ITIL framework and best practices. Strong oral and written communication skills with demonstrable experience communicating cross-functionally with end users and product owners in formal and … informal settings. Ability to use Microsoft Office 365 products and Microsoft Teams Desirable: Certification in ITIL Foundation or relevant field. Experience with data analysis and reporting tools. Knowledge of industry standards and regulations related to problem management. Domain/Tool Knowledge Familiarity with Jira and Confluence. Familiarity with working in more »

Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a cross-functional team environment. Knowledge of ITIL framework and best practices. Strong oral and written communication skills with demonstrable experience communicating cross-functionally with end users and product owners in formal and … informal settings. Ability to use Microsoft Office 365 products and Microsoft Teams Desirable : Certification in ITIL Foundation or relevant field. Experience with data analysis and reporting tools. Knowledge of industry standards and regulations related to problem management. Domain/Tool Knowledge Familiarity with Jira and Confluence. Familiarity with working in more »

Management Solutions Software/Hardware Infrastructure Patching End User Hardware - Laptops/Thin Clients Enterprise Backup Solutions Anti-Virus Solutions Networking Fundamentals SharePoint Administration ITIL qualified This is an excellent MSP with offices in Stoke On Trent, going from strength to strength. You would be joining a newly created team … be part of the journey!!! Working autonomously under your own initiative but in a collaborative company, someone who is proactive and likes working to ITIL best practice. Due to the nature of the business this would suit someone who currently holds Security Clearance, or be able to obtain SC clearance more »

in the event of staff sickness & holiday or where required. On-boarding of new sites, including implementation & migration of all services, files & folders & hardware. ITIL Service Transition Change Management - Manage the change management process and ensure that all stakeholders are protected from any risk that a change may create. Manage … anti-virus Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security ITIL Knowledge If you are a proactive individual with a passion for IT and possess the above skills, we invite you to apply for this exciting more »

Support Engineer/IT Systems Technician/Infrastructure Engineer who has experience with Microsoft Windows Server, Network Devices (Switches, Routers, VLANs, WIFI) within an ITIL environment is required for a well-established company based in Ross-on-Wye, Herefordshire. SALARY: up to £45,000 per annum (depending on experience) + … Support Engineer/IT Systems Technician/Infrastructure Engineer who has experience with Microsoft Windows Server, Network Devices (Switches, Routers, VLANs, WIFI) within an ITIL environment. Working as a Technical Support Engineer/IT Systems Technician/Infrastructure Engineer you will join the Companys international team of IT Specialists who … solutions Supporting IT colleagues with troubleshooting client PC issues Designing and implementing new technical processes and policies CANDIDATE REQUIREMENTS Familiar with working in an ITIL based organisation Excellent skills with Windows Server and Client Great understanding of networking, preferably Cisco A desire to learn new skills and provide excellent levels more »

exceptional service delivery standards, to SLA and KPIs. Broad understanding of managing change across complex system implementations and organisation matrices including working within the ITIL operating framework Taking part in Ad hoc project work when time allows, to support onboarding acquisitions and system improvement programs. Completing regular IT housekeeping activities …/or IT experience operating in a general IT team leader role. Appropriate technical and professional certifications are desirable (e.g. CCNA, MCSE, MCSA, MCP, ITIL V3 or 4 and Prince2). Benefits & Rewards Hybrid working available, happy to talk flexible working Up to 10% bonus Enhanced holiday scheme (option to more »

work related IT qualification * CompTIA A+ and N+ certification or an IT related relevant Diploma or equivalent industry qualification or experience * Azure Fundamental Certification * ITIL Foundation Certificate or equivalent Desirable * Technical IT Degree Qualification desirable * Office365 Desirable Qualification Experience Essential * Relevant experience gained working within an IT Service Desk/… equivalent 2nd line Level/Application/Customer support function * Office 365 experience * MS Teams experience * OneDrive experience Desirable * High level of understanding of ITIL processes and Service Management best practice framework * Experience providing application support within an ICT environment * Troubleshooting Office365 issues Additional Criteria Essential * Ability to communicate effectively more »

VMware, Storage, various OS environments, and business applications. Experience Required: ICT (Level 5) professional qualification or equivalent. Professional Management qualification (Level 5) or equivalent. ITIL certification in IT Service Management, or similar. Knowledge of Industry Best Practices like ITIL v4. Extensive hands-on experience in PowerApps development and M365 support. more »

Back-up, various OS environments, and business applications. Experience Required: ICT (Level 5) professional qualification or equivalent. Professional Management qualification (Level 5) or equivalent. ITIL certification in IT Service Management, or similar. Knowledge of Industry Best Practices like ITIL v4. Extensive hands-on experience in a specialist technical support environment. more »

VMware, Storage, various OS environments, and business applications. Experience Required: ICT (Level 5) professional qualification or equivalent. Professional Management qualification (Level 5) or equivalent. ITIL certification in IT Service Management, or similar. Knowledge of Industry Best Practices like ITIL v4. Extensive hands-on experience in PowerApps development and M365 support. more »

is maintained, serviced, and repaired as required; Take the lead on relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework; Assist with the live implementation of new systems and their consequent maintenance and support, ensuring efficiency, legality and security are maintained; Ability to interpret … AWS or Azure) Telephony Expertise (Avaya or Microsoft Teams Telephony would be perfect, but general telephony is expected) Routing/Switching and Firewall Expertise ITIL understanding Network technology and/or Airwave technology expertise National standards and legislation regarding communications knowledge Must have proven experience and ability to: Manage and more »

Service Desk Team Lead | Up to £45k (DOE) + Bonus | Stoke-on-Trent | MSP | ITIL | O365 | VMware | Windows Now this is a role to shout about. Have you ever fancied working on high level security projects in a role which will enable you to be gain SC and DV clearance … through the process but you must be eligible for it to be considered for the role. Skills We Are On The Look Out For ITIL Strong Service Desk Experience (Management experience not essential but advantageous) Technical Knowledge In These Areas: VMware - vSphere, vSAN, vCenter Windows Server Office 365 Endpoint Management … for this role so please don't hesitate to apply! Service Desk Team Lead | Up to £45k (DOE) + Bonus | Stoke-on-Trent | MSP | ITIL | O365 | VMware | Windows Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do more »

vSphere virtualisation and SAN storage. Experience working with public cloud, private cloud and hybrid models. Experience working with Amazon Web Services (AWS) cloud technologies. ITIL certification or a good understanding of ITIL principles (advantageous). If you're an experienced IT Infrastructure Engineer looking for a new challenge and the more »

Location: Birmingham/Remote working The starting salary is excellent and comes withcompany benefits including pension and private medical cover An accomplished, UK based ITIL certified IT Change & Configuration Manager is required for this superb opening to work in our leading global client's expanding IT services division as they … is a combined operational based position operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role To support the IT Change & Configuration Management function to help reduce risk … Change & Configuration Manager role Familiarity with helpdesk ticketing systems (ITSM tools) Experience of ITSM tools are important - experience of ServiceNow or HALO is essential ITIL Foundation qualified Good all-round knowledge of IT Applications/Infrastructure Experience of CMDB Data modelling and reporting Strong customer service orientation, good communication, teamwork more »

practices and industry trends. Define and run architecture governance processes, shaping the architectural strategy to align with business objectives. Maintain a strong focus on ITIL processes and ServiceNow solutions. Team Collaboration and Leadership: Work closely with stakeholders, team members, and clients, offering expert input and guiding junior members. Participate in … Separation into a masterpiece. 1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Computer Science, or Business. ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) - advantageous To apply please click the "Apply" button and follow the instructions. more »

and create recommendations for improvements Service Management Framework knowledge. You know about the product life cycle and/or capability elements of ITIL (Information Technology Infrastructure Library) Strategic thinking. Ability work within a strategic context and communicate how activities meet strategic goals Technical understanding . Ability to show a thorough more »

Infrastructure Technical Architect | Up to £75k (DOE) + Bonus | Staffordshire | MSP | ITIL| SC Clearance (Only SC Eligibility is Essential) The Company Oscar Tech are working with an MSP focused on delivery highly secure IT Infrastructure and Networks for government and defence organisations across the UK. They are the leaders of … Interviews commence immediately for this role so please don't hesitate to apply! Infrastructure Technical Architect | Up to £75k (DOE) + Bonus | Staffordshire | MSP | ITIL| SC Clearance (Only SC Eligibility is Essential) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more more »

Support Developer | ASP.Net | C# | ITIL | SQL Server | Oracle | Software Support Job Title: Support Developer. Location: Birmingham (Hybrid or Fully Remote) - Please note that only applicants from the UK will be considered for this position. Salary: £35,000 - £40,000 per annum. Applause IT is hiring an experienced Support Developer to … Skills: HTML/CSS, ASP.Net, JavaScript, jQuery, Bootstrap Entity Framework, Oracle, Java, SSRS, SSIS Non-technical Skills: Conscientious and proactive work ethic. Familiarity with ITIL/ITSM environments. Ability to lead a support team. If this role sounds like it could be the right fit for you, APPLY NOW!!!! Support … Developer | ASP.Net | C# | ITIL | SQL Server | Oracle | Software Support more »

initiative and make tough decisions where necessary for the success of the business. A good general knowledge or hardware, infrastructure, operating systems, understanding of ITIL support processes and procedures and excellent people management skills, with a committed want-to-succeed attitude and capable of driving the team to perform under … high throughput environment Microsoft Azure Applications Management A multi-terabyte SqlServer/Oracle environment With Networking in a large organisational structure and leveraging relationships ITIL working practices and procedures Using Remedy or a similar Ticketing system Working knowledge and working with 3rd party of Infrastructure and Networking Teams Strong Team more »

user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue … coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client's hardware and software tools. ITIL Foundation certification. CompTIA A+ or equivalent certification. Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our client offers more »

Technical Service Architect | Up to £70k (DOE) + Bonus | Staffordshire | MSP | ITIL| SC Clearance (Only SC Eligibility is Essential) Now this is a role to shout about. Have you ever fancied working on high level security projects in a role which will enable you to be gain SC and DV … Managed Service Provider background. You'll need to have a strong understanding of General Business Principles as well as an in depth knowledge around ITIL, with up to date Certifications. What We Are Looking Out For 5 years of experience in a Service Management, Delivery or Engineering role Excellent understanding … of ITIL Frameworks Understanding of General Business Principles and Business Economics Experience in a Defence setting (No essential but highly advantageous) Strong understanding of Architecture Principles Strong IT Infrastructure Technical Background All applicants must either have or be able to obtain SC and/or DV Clearence. They will put more »

covering evening and weekends. Key Responsibilities: Monitor performance and trouble issues. Test and patch systems and software Resolve complex incidents efficiently and quickly Use ITIL best practices Experience: Experience providing support at 2nd/3rd line level. ITIL certified Patching skills Eligible for SC Security Clearance The Company Founded more »

The Asset & Config Manager will be tasked with the responsibility for the effective delivery of IT Asset and Configuration Management across IT, using an ITIL framework. You will be a senior lead in defining, implementing, maintaining and continuously improving the IT Asset (ITAM) and Configuration Management services, ensuring efficient creation … CI’s within the AMDB and CMDB. Lifecycle management and status accounting for all assets and Configuration Items. Professional qualifications or essential experience required: ITIL foundation v3/4 plus other relevant ITIL intermediate level qualifications. Significant experience in an IT Service environment, ideally with experience in a financial organization. more »

IT Business Analyst/BRM - Birmingham Salary up to £51,000 + Plus 20x flex fund Hybrid working - 2 days per week onsite IT Business Analyst/BRM required for a leading client based in Birmingham. My client is currently more »