51 to 74 of 74 ITIL Jobs in the West Midlands

IT Technician is to work as part of a wider team to support the business by fulfilling incident and request tickets by providing excellent customer service whilst working to ITIL best practices.Due to the nature of this work, the role is primarily based at the head office in Atherstone, although some travel may be required. Working from home can be More ❯

Application Developer, you must have proven programming skills and an understanding of systems integration would be beneficial. Essential experience Commercial application support experience Exceptional interpersonal skills A knowledge of ITIL Problem, Change and Incident management Application testing lifecycl Proven technical/development skills: - Linux, Python and XML - Perl or similar scripting language - JavaScript -any flavour As the successful Application Support More ❯

Management Framework activities, with knowledge of cybersecurity, privacy, networking, protocols, and security methodologies. Assess security controls based on cybersecurity principles. Understand network traffic flow, including TCP, IP, OSI, and ITIL standards. Apply systems engineering processes effectively. Collaborate and communicate effectively with team members. Required Skills: BA/BS in Computer Science with 5 years' experience or AA with 7 years More ❯

and risk management processes. Knowledge and experience of applying cybersecurity controls within SAAS environments. Project Engagement Strong stakeholder management skills Knowledge and experience in software development lifecycle processes and ITIL principles. Collaborative Working Effective communication skills (written and verbal) Prepared to challenge IT and business change programmes to ensure secure by design principles are adhered to. Understands the pragmatic approach More ❯

Management, with the ability to lead effective responses and continuous improvement initiatives. Strong Stakeholder Management skills, with the confidence to work across technical and non-technical teams. Familiarity with ITIL and Service Management framework. A good understanding of the current Cyber Threat Landscape, including common threat actors, attack vectors, and response strategies. What's on offer: Salary up to More ❯

functional collaboration. Experience in managing IT/Application Support teams, including vendor engagement and SLAs. Excellent communication, emotional intelligence and a structured, solution-focused mindset. A solid grounding in ITIL practices, legacy and OTS systems, and agile methodologies. Confidence navigating uncertainty with adaptability and commercial awareness. Apply now to shape the future of digital support at British Airways. What we More ❯

on RFI’s and RFP’s. • Understand commercial impact of technical requirements. • Worked as part of a team managing 3rd party performance would be advantageous. • Transformation experience • Understanding of ITIL v4 concepts and practices. • Managing relationships with stakeholders to deliver required outcomes. • Managing multiple priorities and effectively communicating to ensure alignment. Benefits • 10% on target bonus • BT Pension scheme, minimum More ❯

incident review and root cause analysis efforts. Experience leading a small team is preferred but are open to developing the right person looking to move into leadership. Experience implementing ITIL best practices within an enterprise organisation is preferred. Please apply via the link or contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent More ❯

incident review and root cause analysis efforts. Experience leading a small team is preferred but are open to developing the right person looking to move into leadership. Experience implementing ITIL best practices within an enterprise organisation is preferred. Please apply via the link or contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent More ❯

the Service Desk team in resolving Digital and Data calls. Effectively communicate with colleagues in the wider business, of all levels of seniority and IT proficiency. Log Incidents using ITIL aligned support management processes and tools to ascertain the impact to the user. Agree next course of action with users, monitoring progress whilst keeping the users up to date with … legislation. Excellent knowledge of support issues within a Microsoft desktop environment. You will have good understanding of Incident/Service Request/Problem and Change Management processes (preferably to ITIL V4 Foundation standard). Excellent communication skills with a friendly approach to problem solving. A self-motivated individual who can work using their own initiative as well as work well More ❯

ll draw on your experience to problem-solve and identify the cause. As a senior member of the team, you'll also take on some additional tasks: implementing an ITIL-aligned Application Management strategy and mentoring junior analysts. In effect, you'll be a subject matter expert, tackling escalations and developing our talent. As you work, you'll be learning … of software engineering and systems administration principles. Responsible for monitoring, automating, and improving the operational aspects of software systems, including incident response, capacity planning, and performance tuning Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning More ❯

professional services) Strong stakeholder management and process improvement skills Hands-on with Microsoft technologies (Azure, Microsoft 365) Experience across project lifecycles and business system changes Ideally certified (CBAP, PMP, ITIL) This is a great opportunity to lead high-impact projects in a collaborative, hybrid-working environment. Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, Data More ❯

and Azure Broad knowledge of the full project lifecycle, from requirement gathering to delivery and optimisation Excellent communication and stakeholder management skills Certifications such as CBAP, PMP, or ITIL are advantageous This is an excellent opportunity for a detail-oriented and proactive analyst to lead high-impact projects in a collaborative, fast-moving environment. The BA must come from a … Financial Services or Professional services background. Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, ACCA, Financial Services, Data Analytics, Solihull, Coventry, BA, Walsall, Warwickshire Follow @erinassociates on Twitter for similar roles. Erin Associates Ltd is acting as an Employment Agency with regards this role. More ❯

responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential Knowledge of ITIL practices. Advanced Level Qualification. At least two years' experience providing Service Desk operations in a multi-site, nationwide service environment. At least two years' experience delivering quality services in compliance … with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10/11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. A … Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). More ❯

responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential Knowledge of ITIL practices. Advanced Level Qualification. At least two years' experience providing Service Desk operations in a multi-site, nationwide service environment. At least two years' experience delivering quality services in compliance … with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10/11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. A … Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). More ❯

alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with ITSM processes such as ITIL and ServiceNow. Ensuring solutions are scalable, resilient, and provide accurate performance insights. Acting as a subject matter expert on Splunk platform best practices and optimisation. Required Skills/Experience: Proven … experience in delivering Observability Level 4 solutions. Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes. Solid knowledge of network, server, and application infrastructure. Excellent analytical and problem-solving abilities. Strong communication skills with the ability to translate technical details into business language. Desirable Skills/ More ❯

will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end user requirements into a supported, secure and operational service, in alignment with current NCA operational processes. … and assuring service risks, dependencies and issues. Working with operational teams to design service wraps and processes, including incident management, change management, problem management, availability management, and other core ITIL practices: Designing and building core ITIL-based processes to support the services you are assigned to. This involves working with key stakeholders, both internally and externally, to ensure the processes … DV STRAP will be at risk of termination Person specification Experience of managing a live service: Having experience of managing a live service within a service management function, utilising ITIL-based service support processes. Experience of designing service management processes and support models: Having experience of designing service support processes and support models, including processes such as Change Enablement, Incident More ❯

to learn. As one of a team of Mobile IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage. What's in it for you? As well as a competitive salary and our core More ❯

to learn. As one of a team of Mobile IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage. What's in it for you? As well as a competitive salary and our core More ❯

to learn. As one of a team of Mobile IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage. What's in it for you? As well as a competitive salary and our core More ❯

live environment is protected, and any risks are understood and mitigated against. There will also be the opportunity to be involved and assisting the running and reporting on other ITIL Service Management processes such as Release, Asset Management, Incident, Request and Problem Management. What You'll Be Doing Working with the relevant ITIL process Managers to develop ITIL-based processes … in an analytical role Experience of successfully dealing with all levels of internal stakeholders. A keen eye for detail and a focus on data quality A good understanding of ITIL processes and Lean methodology.(Desirable) Our Benefits - What We Can Offer You 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too. More ❯

teams across UK and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring … continuous improvement initiatives to optimise processes and enhance customer satisfaction. Experience required: 5+ years’ experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO 27001 frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds a … relevant degree (IT, Business, or similar) – certifications such as ITIL, ISO 27001, PMP, or CSM are a plus. What’s on offer: A leadership role with real impact on client satisfaction and operational success. A collaborative and supportive culture where initiative and innovation are valued. Hybrid, (weekly office/home split), working model with regular opportunities to travel and engage More ❯

Role: Application Support Developer Location: Birmingham (Hybrid 1 Days A Week In-Office) Salary: £45,000 - £50,000 (Up to £55,000 with Library Systems Experience) Benefits: Competitive Pension and Annual Leave Employment Status: Fixed-Term (18 Months Initially) Network More ❯

Solutions Architect, Defence & Security, Stoke on Trent Client facing, Solutions Architect to join a talented team. Delivery cutting-edge, high security solutions for a growing MSP. You will be the bridge between clients and technical execution. Translating complex requirements into More ❯