51 to 75 of 75 ITIL Jobs in the West Midlands

with both technical and non-technical stakeholders. Team player with the ability to work independently and collaboratively to solve problems. Degree in an IT-related discipline is preferred, with ITIL v4 and Prince2 Practitioner level qualifications desirable. Willingness to travel to other locations within the business to deliver and support projects. Why Choose This Role? Choosing this role means stepping More ❯

with both technical and non-technical stakeholders. Team player with the ability to work independently and collaboratively to solve problems. Degree in an IT-related discipline is preferred, with ITIL v4 and Prince2 Practitioner level qualifications desirable. Willingness to travel to other locations within the business to deliver and support projects. Why Choose This Role? Choosing this role means stepping More ❯

non-technical stakeholders. Willingness to travel to UK branches when required. Degree in IT, Computer Science, or related field (or equivalent). Certifications in CRM platforms, VoIP/telephony, ITIL, or cyber security beneficial. Hands-on, proactive technical leader. Detail-driven with a strong quality mindset. Collaborative, solution-focused approach. Ownership of systems, data, compliance, and operational performance. Flexible and More ❯

business needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP SuccessFactors and other HR platforms Please apply directly with your CV. If suitable, we’ll be in touch to share more details. More ❯

the ability to work well under pressure. Strong organisational skills and attention to detail. Desirable Skills and Certifications: Familiarity with Windows, Microsoft 365, Active Directory, and Intune. Understanding of ITIL principles and service management processes. Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation. Benefits Competitive salary of £30,000 – £35,000 per annum, depending on experience. Company car More ❯

Key Skills & Experience: Networking: CCNA-level knowledge, Cisco, Fortinet, Rukus, VLANs, VPNs, firewalls. Hardware & Infrastructure: Microsoft Technologies Virtualization & Cloud Backup & DR Security & Compliance Operating Systems & Tools Certifications: Essential: MCSE, ITIL, CCNA or equivalent Desirable: CISSP or CompTIA Security+, ISO27001 experience, PRINCE2 Key Responsibilities Strategic Leadership & Collaboration: Lead and mentor a team of IT professionals, fostering a collaborative, service-focused culture. More ❯

communicate required improvements at all levels both internally and externally. Excellent knowledge of technical management, information analysis and of computer hardware/software systems including but not limited to ITIL concepts. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation, with a specific focus on office relocations More ❯

service-focused, proactive mindset with strong attention to detail. Desirable Skills Exposure to compliance, audit, or cyber security environments. Certifications such as AZ-900, AWS Cloud Practitioner, Security+, or ITIL Foundation. Benefits 28 days annual leave + bank holidays Ongoing funded training and certifications Pension contributions Health, life, and sickness cover (post-probation) Home working allowance and regular team events More ❯

configuration baselines Industry Standards Knowledge Preferred NIST ISO 27001 CIS Controls Certifications (Preferred but not mandatory) Palo Alto – PCNSA/PCNSE, F5, CompTIA, Zscaler, Azure, AWS, CISSP, CCSP, ISSAP, ITIL etc. More ❯

re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing best practices and IT support tooling Experience managing or working closely with third-party suppliers The role is based in Solihull, with hybrid working (3 days More ❯

Experience in creating dashboards and reports using Power BI. Proven ability to document policies, procedures , and technical standards. Skilled in security operations , incident response, and vulnerability management. Familiarity with ITIL v4, Agile methodologies, and SOC environments. More ❯

the ability to work well under pressure. Strong organisational skills and attention to detail. Desirable Skills and Certifications: Familiarity with Windows, Microsoft 365, Active Directory, and Intune. Understanding of ITIL principles and service management processes. Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation. Benefits Competitive salary of £30,000 – £35,000 per annum, depending on experience. Company car More ❯

Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven experience leading a service desk team within an MSP or managed network services environment. Strong technical knowledge of Cisco … routing protocols (OSPF, BGP, EIGRP), and network monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration Management. … . Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference is for one of the following sites, it’s important to More ❯

CI/CD pipelines, ATF automation) and oversee release quality. Security, Risk, and Compliance Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable). Stakeholder Engagement Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non … strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams. Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security. Excellent communication, leadership … automated quality gates, and environment strategy. Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft , Kafka/Event Bus). ITIL v4 certification or equivalent practical experience. Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving. More ❯

seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are designed, transitioned, operated, and continuously improved in line with ITIL best practices. This role involves managing the full lifecycle of IT services, coordinating the Change Advisory Board (CAB) , and overseeing a small team of Lifecycle Analysts to ensure consistent delivery … strong communication and effective service outcomes. About You 7+ years' experience in IT Service Management , including at least 3 years in a leadership or managerial role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder … management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why Join Global, well-established organisation with strong investment in technology and service quality. Collaborative and diverse IT department with modern infrastructure and tools. Flexible hybrid working (up to 40% remote). Excellent opportunities for professional growth within an More ❯

8+ years of IT experience, with 2–3+ years in ServiceNow project management roles. Strong understanding of ServiceNow platform capabilities, including workflows, CMDB, integration, and module configurations. Familiarity with ITIL and CSDM frameworks. Experience delivering projects in an Agile, Scrum, or hybrid methodology. Excellent communication, stakeholder engagement, and conflict resolution skills. Ability to manage multiple concurrent projects and priorities in … a fast-paced environment. Preferred Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Implementation Specialist (any module) PMP or PRINCE2 Certification ITIL v3/v4 Foundation Agile Scrum Master or Safe Agilist Mandatory Skills: ServiceNow - SaaS . Experience: 8-10 Years . More ❯

Key Responsibilities Provide on-site IT support for users, resolving technical issues that require physical presence. Handle incidents and service requests allocated through the central queue in line with ITIL and ISO20000 frameworks. Maintain accurate IT asset records for the Telford site, ensuring data integrity. Support deployment and maintenance of laptops, printers and other hardware using Autopilot and Intune. Assist … functions where new processes or procedures are introduced. Willingness to work on-site and occasionally travel to other HMLR offices as required. Desirable Familiarity with Autopilot, Intune and SCCM. ITIL Service Management Foundation certification (or willingness to obtain). Experience working in government or large enterprise IT environments. Knowledge of ISO20000 frameworks and service management processes. Relevant IT qualification (e.g. More ❯

ticket management systems to raise, track, and resolve support-related issues. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Knowledge and/or experience working in an ITIL environment. Previous experience of working with Enterprise Customers. Education/Qualifications A Level 3 Qualification in IT (A-Level/BTEC or equivalent) ITIL Foundation (Desirable) Skills/Capability Excellent More ❯

with business prioritisation, strategic direction and compliance considerations. Experience of the management of student systems, including technical environments, version management and system monitoring. A good understanding of ITIL (Information Technology Infrastructure Library) best practices for managing IT services. A good understanding of information governance. A good knowledge and understanding of current issues in Higher Education. If you have the relevant More ❯

with business prioritisation, strategic direction and compliance considerations. Experience of the management of student systems, including technical environments, version management and system monitoring. A good understanding of ITIL (Information Technology Infrastructure Library) best practices for managing IT services. A good understanding of information governance. A good knowledge and understanding of current issues in Higher Education. If you have the relevant More ❯

data-related issues. Collaborate with SAP and IT teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years’ experience as a SAP HANA Administrator. Strong background in database administration, tuning … automation and scripting for database operations. Excellent problem-solving and troubleshooting abilities. Strong communication and collaboration skills. High level of technical competence and attention to detail. Good understanding of ITIL framework and change management. Ability to summarise technical issues for non-technical stakeholders. Desirable Experience Experience with SAP upgrades (S2 to HANA). Exposure to cloud platforms and virtualisation technologies. More ❯

System Administrator Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, HR System Administration, 2nd Line Support, ITIL Are you passionate about HR technology and delivering great user experiences? A highly reputable UK based Tech Company are looking for an Oracle HR Systems Administrator to join the HR … System Administrator Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, HR System Administration, 2nd Line Support, ITIL More ❯

System Administrator Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, HR System Administration, 2nd Line Support, ITIL Are you passionate about HR technology and delivering great user experiences? A highly reputable UK based Tech Company are looking for an Oracle HR Systems Administrator to join the HR … System Administrator Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, HR System Administration, 2nd Line Support, ITIL More ❯

forums to ensure compliance with DR and continuity standards. Produce management reports and dashboards, highlighting test outcomes, risks, and recommendations. Key Skills & Experience Proven experience in IT Service Management (ITIL v3/v4) and solid working knowledge of Disaster Recovery/IT Continuity within a regulated environment. Strong stakeholder engagement and influencing skills at all levels, including senior management. Understanding … Operational Resilience , Risk Management , and Data Governance within financial services or other regulated industries. Experience partnering with third-party vendors (ideally cloud providers) to ensure alignment with continuity objectives. ITIL Foundation certification (v3 or v4) is essential. The Process Two-stage interview process Start date: ASAP More ❯