26 to 44 of 44 Service Delivery Jobs in the West Midlands

and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. What you'll need to succeed 5+ years' experience leadingCustomer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer … communications Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms Proven ability to lead and develop people, with a fair and transparent approach Calm under pressure, positive about change, and able to create clarity in ambiguous situations. What you'll get in return Pension Scheme Private medical and dental More ❯

in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. What you'll need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer … communications Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms Proven ability to lead and develop people, with a fair and transparent approach Calm under pressure, positive about change, and able to create clarity in ambiguous situations. What you'll get in return Pension Scheme Private medical and dental More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users.You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring smooth and … efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success More ❯

prestigious organisation. As Director of Technology, you will report directly to the Business Director and sit on the Senior Leadership Team, ensuring that digital and technology capabilities enable the delivery of exceptional experiences. You’ll lead the creation of a three-year technology roadmap and drive a culture of innovation that transforms legacy systems into future-ready platforms. You … structure with your stamp. What you’ll be doing Setting and delivering a forward-looking technology strategy aligned with long-term goals. Overseeing business-critical systems implementation and ongoing service reliability. Leading, hiring, and developing senior technology leadership, embedding accountability and growth. Acting as the organisation’s technology ambassador across internal and external forums. Introducing scalable governance, service delivery, and change management processes. Driving measurable value from technology investments, ensuring commercial focus and return. Championing a collaborative, ‘one team’ approach across the business. We’re looking for an experienced leader who has: Previous experience of working within large multi-site organisation and driving service improvements at scale Experience within B2C environment, or preferably organisations who More ❯

equivalent experience. Why choose this opportunity? Competitive public sector remuneration for a fixed-term engagement True flexibility – hybrid working arrangements designed around your needs Meaningful work – contribute to public service delivery and citizen outcomes Professional development – work with cutting-edge technology in a supportive, collaborative environment Interested in learning more? Contact Nik Stoate at Venn Group to discuss More ❯

number of end-user clients Responsibilities • Relationship Building: Build and maintain strong relationships with partners (customers), working in partnership with their sales teams to understand their end customers' requirements. • Service Presentation: Present and demonstrate managed services solutions to potential clients, highlighting benefits and ROI. • Proposal Development: Create detailed proposals and quotations that clearly outline service offerings and pricing. … secure contracts and close sales. • Performance Tracking: Monitor and report on sales performance, adjusting strategies as needed to meet goals. • Collaboration: Work closely with technical teams to ensure seamless service delivery and client satisfaction. Qualifications • Experience: Proven track record of success in IT Managed Services Sales, preferably with an MSP or IT Reseller, selling directly to the end More ❯

throughout the process, offering clear, confident guidance - avoiding unnecessary jargon or complexity. Produce professional documentation like SOWs, HLDs, and schematics that stand up to scrutiny. Collaborate across teams - Sales, Service Delivery, and Account Management - to win new business, support renewals and keep current customers happy. Track and manage activity in our CRM and contribute to a pipeline worth More ❯

throughout the process, offering clear, confident guidance - avoiding unnecessary jargon or complexity. Produce professional documentation like SOWs, HLDs, and schematics that stand up to scrutiny. Collaborate across teams - Sales, Service Delivery, and Account Management - to win new business, support renewals and keep current customers happy. Track and manage activity in our CRM and contribute to a pipeline worth More ❯

both internal and external customers . You will be tasked with the planning, launch and day to day management of Technology Services. You will understand, articulate and maintain the delivery of all application and business systems to customers. You will have a strong background in Service Delivery and be experienced delivering to 3rd parties . Experience in More ❯

range of fire safety systems by leveraging our group of specialist companies, helping to broaden client solutions and increase earning potential Collaborate closely with internal operational teams to monitor service delivery performance, proactively resolve issues, and ensure that account expectations and margin targets are consistently met or exceeded Can you show experience in some of these areas: Proven More ❯

range of fire safety systems by leveraging our group of specialist companies, helping to broaden client solutions and increase earning potential Collaborate closely with internal operational teams to monitor service delivery performance, proactively resolve issues, and ensure that account expectations and margin targets are consistently met or exceeded Can you show experience in some of these areas: Proven More ❯

range of fire safety systems by leveraging our group of specialist companies, helping to broaden client solutions and increase earning potential Collaborate closely with internal operational teams to monitor service delivery performance, proactively resolve issues, and ensure that account expectations and margin targets are consistently met or exceeded Can you show experience in some of these areas: Proven More ❯

Network Manager (Onboarding Specialist) Birmingham/South Up to £42k My client is seeking a Network Manager (Onboarding Specialist) to join their Service Delivery team. This role combines technical leadership with people engagement, supporting the education sector as Schools and Trusts transition into the companys services click apply for full job details More ❯

continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget … and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll also support and More ❯

As a Power Platform developer, you will play a key role in designing, building, and supporting a range of critical business applications. You'll work closely with stakeholders and delivery partners to provide high-quality solutions, while also supporting and mentoring more junior developers as the team grows. This is an exciting opportunity for someone who thrives in an … environment and wants to make a real impact by delivering digital services at scale. Key Responsibilities: Design, develop, and implement solutions using Power Platform, and Azure DevOps. Support the delivery of large, complex business systems such as case management and testing platforms. Build APIs and integration's to connect systems and improve service delivery. Apply modern software engineering … Fx, Power Automate, Model/Canvas Apps, and Dataverse. Familiarity with ALM pipelines, Azure DevOps, and PowerShell. Experience working within CRM Systems (ideally Dynamics) Hands-on experience in agile delivery environments, working closely with product owners, testers, and analysts. Strong problem-solving skills with the ability to explain technical issues to non-technical stakeholders. Experience mentoring and coaching others More ❯

Analysts, growing your leadership experience and expanding your management capability by supporting your colleagues to develop their skills too. We have exciting opportunities in the following areas: Technical Services Delivery - Health and Disability Health Transformation Programme (HTP) Payment Services Working Age Services Fraud & Error Note to candidates: The list of vacancies may change throughout the campaign. Successful candidates could … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,205. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to … coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. More ❯

identifying and addressing the root causes of inaccuracies. A key responsibility involves supporting the development and implementation of process improvements for ESR operations, especially those related to increasing self-service utilisation and reducing reliance on manual interventions, as identified in the ESR Improvement Plan. The WS Improvement Officer will assist in developing user guides and delivering practical support/… ESR and other relevant systems for internal and external stakeholders. Assist in the analysis and interpretation of workforce datasets, highlighting trends or anomalies that may impact data quality or service delivery. Provide practical support and guidance to ESR users on system functionalities, processes, and data entry best practices, including initial troubleshooting. Support the ESR Establishment Control Process by verifying … to ensure consistent data practices and resolve inter-system data challenges. Contribute to the reduction of manual processes by actively supporting the adoption and increased utilisation of ESR self-service features. Identify and escalate complex technical issues or persistent data problems to senior team members, proposing potential solutions where appropriate. Maintain up-to-date knowledge of ESR functionalities, national More ❯

motivated Fire & Security Engineer to join our team. You will be part of a dynamic environment where your technical expertise and proactive approach will be key in ensuring the delivery of outstanding service to our clients. Key Responsibilities - Fire & Security Engineer Attend calls for maintenance (both on-site and via telephone) as directed by team co-ordinators. Rectify … visit where possible, ensuring customer satisfaction. Carry out a rolling programme of preventative maintenance visits. Collect and record site configuration information accurately. Maintain car stock (spares) levels for efficient service delivery. Maintain accurate and timely records of all activities. Provide out-of-hours cover on a rotating basis. Commission small projects when required, ensuring technical and quality standards are More ❯

Safety Location: Bilston Contract Type: Temporary Hourly Rate: £15.56 Full-Time Position Are you passionate about road safety and technology? Do you have experience in highway management or customer service? If so, our client is looking for a dedicated Technical Specialist to join their team in Bilston! Why Join Us? Work in a vibrant office just a 7-minute … orders. Record third-party damages and process claims to support cost recovery. Manage day-to-day system faults and ensure timely rectification. Liaise with various stakeholders to ensure seamless service delivery. Attend meetings and collaborate with contractors, utilities, and other departments. Prepare correspondence and reports essential for service functions. What We're Looking For: 1-3 years of … experience in a highway or customer service environment. Knowledge of ITS systems and operational management. Strong database management skills and computer literacy. Experience working in a control room setting. Relevant technical training and certifications (HERS ECS Sector 8, SIA Licence Level 2). Full driving licence and a commitment to continuous professional development. Flexibility to work evenings and weekends More ❯