26 to 50 of 86 Service Delivery Jobs in the West Midlands

Customer Service Agent £26,000 - £28,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be key in delivering outstanding customer service to major brands, while also developing and … their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking agreed actions to support customers Ensure customers and their users are kept up to date on the progress … of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You ll Need Minimum of 3 years experience in a customer service/Helpdesk role, with proven More ❯

Customer Service Agent £26,000 - £28,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be key in delivering outstanding customer service to major brands, while also developing and … their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking agreed actions to support customers Ensure customers and their users are kept up to date on the progress … of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You’ll Need Minimum of 3 years’ experience in a customer service/Helpdesk role, with proven More ❯

Field Service Technician - Audio Visual Systems Location : Birmingham (covering the Midlands region) Salary: £30,000 - £35,000 per annum (DOE)/Company vehicle + fuel card provided About the Role We're seeking an experienced Field Service Technician to join our growing service team, supporting a wide range of commercial audio-visual (AV) systems across the Midlands … our clients' AV solutions are operating at their full potential. This is a hands-on position ideal for someone with strong technical knowledge and a passion for delivering outstanding service in dynamic environments such as retail, hospitality, and corporate spaces. What You'll Be Doing Responding to AV service calls within agreed SLAs across the Midlands. Diagnosing and … faults efficiently, aiming for first-time resolution. Advising on parts or products that require replacement to restore system functionality. Supporting small installation and upgrade projects when needed. Collaborating with service coordinators to ensure client satisfaction and timely service delivery. Keeping accurate records through mobile apps and client portals. Managing van stock and buffer inventory effectively. Offering guidance and More ❯

Early Support Delivery Manager Salary - £44,075 - £49,282 (Grade 7) Hours - 37 Contract type - Full time/Permanent Work Style - Flexible - multiple locations across the city. In Wolverhampton we are relentless in our ambition for people with care and support needs, their families and carers to live gloriously, ordinary lives, living in the place they call home, with … dynamic, multi-disciplinary environment where innovation and collaboration are key. You will be joining us at an incredibly exciting time in our transformation journey.This is a unique opportunity to delivery change to ensure people have the right support, at the right time so they can live their idea of a good life. About the Role As an Early Support … Delivery Manager, you will lead the operational delivery of early support services within Adult Social Care.Your mission will be to prevent, reduce, or delay care and support needs, enabling people and carers to live independently and meaningfully in their communities. You'll manage a multi-skilled team of dedicated professionals, ensuring high-quality, person-centred services for people More ❯

Join Our clients team as a Security Service Engineer! Our client is a leader in security solutions that fuse innovative technology, skilled personnel, and effective processes to drive tangible results. As industry leaders in security risk modeling, we use data and insights to empower our clients, enhancing their strategies, minimizing risks, and reducing costs. Position Overview We are looking … for a dedicated Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out-of-hours on-call rota, ensuring that our customers receive exceptional service 24/… job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You'll have the chance to make a difference in your service area while representing the company with pride and approachability. What You'll Do Manage Your Service Area: Take ownership of service calls within your allocated area and More ❯

Join Our clients team as a Security Service Engineer! Our client is a leader in security solutions that fuse innovative technology, skilled personnel, and effective processes to drive tangible results. As industry leaders in security risk modeling, we use data and insights to empower our clients, enhancing their strategies, minimizing risks, and reducing costs. Position Overview We are looking … for a dedicated Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out-of-hours on-call rota, ensuring that our customers receive exceptional service 24/… job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You'll have the chance to make a difference in your service area while representing the company with pride and approachability. What You'll Do Manage Your Service Area: Take ownership of service calls within your allocated area and More ❯

Are you an experienced Application Analyst with a passion for systems support, service improvement, and digital transformation? We're looking for a proactive and technically confident individual to join a forward-thinking Application Operations team, supporting key systems that underpin academic libraries and research infrastructure. About the Role You'll provide hands-on support, implementation, and improvement of a … suite of specialist applications - including systems for library management, access control, and institutional repositories. You'll work closely with service owners, IT colleagues, and academic stakeholders to ensure excellent service delivery, effective incident resolution, and robust change and release processes. This is a varied and rewarding role, perfect for someone with strong technical foundations and a structured … problem-solving. Key Responsibilities Provide day-to-day application support across a range of digital services. Diagnose, resolve, and escalate incidents in line with SLAs. Drive continuous improvement through service review, change management, and strategic enhancements. Design and execute test plans, support release and deployment activities. Collaborate on system upgrades, migrations, and integration projects. Contribute to service governance More ❯

on the appropraite action to contain and remediate any security incident. They will need to be able to provide root cause analysis and liaise with the custiomer and the Service Delivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Job Duties Security Monitoring: & Investigation: Monitoring SIEM tools to assure high a level … of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and … Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities Assisting Pre-Sales team with requirements on new opportunities Demonstrations of SOC tools to clients Continual Service Improvement - Recommendations for change to address incidents or persistent event What experience you'll bring: What experience you'll bring; Must be able to obtain SC Clearance or already More ❯

Systems and Customer Service Trainer - 9 Month Fixed Term Contract Location: Midlands based with national travel and stay over as required Hours: Full-time, 40 hours/week Salary : £45K (Pro Rata) Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We … re working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams. In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll be instrumental in onboarding … new starters, upskilling existing staff, and helping drive a 'best-in-class' culture across teams. Systems and Customer Service Trainer Responsibilities: Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams Develop and maintain user guides, training materials, and support documents to reflect current systems and processes More ❯

to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home … Ensure all correct processes and procedures are followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where … required Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment Identifying issues through analysing team data Qualifications Desirable: Qualification within IT service delivery Desirable: 1+ years customer service experience Strong knowledge of Telecommunications, Telematics, IT Services Intermediate experience with Microsoft Office Excel, PowerPoint etc Intermediate experience with Google Package Gmail, Drive More ❯

Are you passionate about ensuring the highest standards in public service delivery? Do you have the strategic expertise and people leadership skills to shape policy and influence quality across complex, high-impact programmes? If so, we have an exciting opportunity for you to join West Midlands Combined Authority (WMCA) as a Senior Delivery Manager Quality & Policy. This … performance, and proposing mitigating actions. Representing WMCA in key policy forums and contributing to the evolution of devolved powers by feeding in evidence from delivery. Supporting the Head of Service and deputising as required. What's Essential. Experience leading quality assurance and audit functions, ideally within employment and skills. An understanding of funding, compliance, and delivery risk in … government or devolved programmes. A strategic mindset, capable of aligning policy, delivery and stakeholder need. Strong analytical and process design skills, with a keen eye for continuous improvement. Excellent communication and influencing skills, with the ability to build effective relationships across all levels including national government and external regulators. Experience managing teams and supporting colleagues through coaching and clear More ❯

The role will involve detailed analysis and understanding of complex technical and business requirements across multiple services within and external to the Trust to migrate all data essential to service delivery into the new EPR, ensuring data quality throughout. About us Here at George Eliot our vision to ' excel at patient care' takes centre stage. An ever evolving … clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are … Work with the EPR Data Migration and Reporting Lead to develop and implement data migration and reporting strategies. Develop and provide leadership to the data migration team, drive the delivery of the data migration Programme, motivating the team and support continual improvement. Lead in supporting Directorates in understanding their data quality in regards of the legacy system and the More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

information that will add value to analytical products Present analytical findings in verbal, written and visual formats to both internal and external audiences Build and maintain relationships with internal service areas and external agencies to facilitate the exchange of information Maintain an awareness of developments within business intelligence and apply that learning to enhance analytical products Proactively identify the … range of existing interventions and circumstances affecting the lives of individual families Support the on-going development and maintenance of relevant core information systems Represent the Business Intelligence Service in meetings Deputise for Business Intelligence colleagues when necessary Ensure integrity, fairness and a consideration of the needs of others is incorporated into daily duties and relationships with colleagues Work … closely with colleagues in the Business Intelligence Service and other relevant business areas Work collaboratively with colleagues across Enabling Services and the wider organisation in your role ensuring the council effectively uses robust evidence as the basis for its decision making Contribute positively to the development of a customer-focused culture, and promote the Council's vision, outcomes, and More ❯

or work within a team to design and implement surveys across the organisation, analysis of survey outcomes. Analyse and interpret data to assist in providing solutions to deliver improved service delivery/performance and an optimal student experience. Recognise erroneous data and escalate to the appropriate individual, in line with company procedures. Monitor and assist in audits for … design. Desirable Experience: Work experience in Higher Education or Public Sector. What We Offer 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform More ❯

building a new in-house IT Transformation Team to drive change in the way we use business applications and data. Join us and play your part in improving efficiency, service delivery, data excellence and all customer and stakeholders expectations. About you You will own the people side of IT systems and data transformation, playing a key role in More ❯

building a new in-house IT Transformation Team to drive change in the way we use business applications and data. Join us and play your part in improving efficiency, service delivery, data excellence and all customer and stakeholders expectations. About you You will play a pivotal role in supporting the effective use, maintenance, implementation and improvement of business More ❯

PCs, printers, mobile devices & AV equipment Issuing and managing IT equipment for new starters and leavers, keeping onboarding seamless Liaising with external IT suppliers and partners to ensure smooth service delivery Managing and maintaining key business systems (CRM, ERP, cloud tools) Collecting, cleaning, and transforming data for insights and reporting (hello, Excel & Power BI!) Supporting internal software projects More ❯

working cross functionally in both an agile and waterfall fashions. The project manager will take end to end ownership of projects, ensuring bid, formation of the team, and successful delivery to scope/budget. This is a senior opportunity within the company, involving management of resources, teams, and risks. The ideal candidate will have a background in managing IT … hybrid working arrangement. Job Description for the IT Project Manager: Efficiently deliver technical projects to time, specification, budget and customer satisfaction using Agile and Waterfall methodologies. Create and maintain delivery plans for multiple concurrent projects. Engage with Service Delivery Managers and wider teams to acquire and release resources as required Successfully manage changes to scope and timescales More ❯

working cross functionally in both an agile and waterfall fashions. The project manager will take end to end ownership of projects, ensuring bid, formation of the team, and successful delivery to scope/budget. This is a senior opportunity within the company, involving management of resources, teams, and risks. The ideal candidate will have a background in managing IT … hybrid working arrangement. Job Description for the IT Project Manager: Efficiently deliver technical projects to time, specification, budget and customer satisfaction using Agile and Waterfall methodologies. Create and maintain delivery plans for multiple concurrent projects. Engage with Service Delivery Managers and wider teams to acquire and release resources as required Successfully manage changes to scope and timescales More ❯

an enthusiastic Data Analyst Apprentice to join our team, helping to deliver specific areas of the business intelligence work programme through the analysis and interpretation of both contextual and service data. The role is fundamental to ensuring that senior management and commissioners have the best intelligence available to them to support decision making and service delivery, allowing More ❯

Account Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient … delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team More ❯

Account Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient … delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring smooth … and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring smooth … and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success More ❯