26 to 49 of 49 Service Delivery Jobs in the West Midlands

including preparations for TISAX accreditation in 2026. Provide technical support and troubleshooting for business-critical systems and internal users. Manage relationships with external IT service providers and monitor service delivery performance. Identify opportunities where technology can improve productivity, reduce costs, and enhance manufacturing capability. Provide training ...

support during the transition to service. • Stakeholder Management: Develop and maintain effective relationships with stakeholders to ensure solutions are practical, supported, and that service delivery issues are identified and addressed. • Team Management: Oversee recruitment, performance, and development of team members to ensure required skills are available to meet … service needs. Resources: • Financial Responsibility: No budget responsibility • Financial Influence: Provides recommendations to support technology decision-making • Direct Staff Management: Yes, manages 1-5 direct staff Work Experience: • Proven experience in business analysis within technology • Systems implementation and optimisation experience • Demonstrated ability to create business cases for change • Experience ...

connectivity simple - like a true utility - cutting through complexity and putting customers first. As we continue to grow, we're looking for a WAN Delivery Co-ordinator to keep things moving behind the scenes. You'll be the go-to person making sure orders flow smoothly from sale … live service - connecting the dots across teams and suppliers, staying one step ahead of potential delays, and keeping everything on track so services go live without a hitch. What It's Really Like Here The pace and intensity are higher than most environments in our sector. The workload ...

Server administration and maintenance tasks. • Log, track, and resolve incidents efficiently, escalating where necessary. • Work closely with the wider IT team to ensure smooth service delivery. Key Requirements of the IT Support Analyst: • 2–3 years' experience in a 1st/2nd line IT support role. • Strong experience with ...

solving problems, supporting people, and working across varied environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You'll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from … users. You'll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Stratford upon Avon based office, 1x day per week office-based. Occasional client site travel when required ...

Support 247 managed services operations, including participation in on-call rotations. Review, maintain, and enhance operational runbooks, SOPs, and knowledge base documentation. Contribute to service reviews, root cause analysis (RCA), and problem management activities. Ensure compliance with security, governance, and operational standards. Collaborate with Service Delivery Managers ...

financial services firm is seeking a Head of IT to deliver a secure, scalable, cloud-first technology environment. The role includes overseeing IT infrastructure, service delivery, and cybersecurity while ensuring strong operational resilience. Ideal candidates should possess proven leadership experience in IT, strong understanding of cloud and cybersecurity ...

Upon Avon, Leamington Spa Package: £70,000 - £72,000 p.a. +Car Allowance +Bonus +up to 14% pension +Bupa Suitable for: IT Operations Manager, IT Service Delivery Manager, Technical Operations Manager, Infrastructure Operations Manager, IT Operations Lead, IT Operations Director The Role Reporting into the VP of Finance & Operations ...

Administration & CRM: Maintain accurate records on CRM systems Track sales pipelines, forecasts, and performance metrics Liaise with operations and logistics teams to ensure smooth service delivery Market & Product Knowledge: Stay informed on IT hardware, data security, recycling regulations, and market trends Training An apprenticeship includes regular training with ...

days holiday + Bank holidays, Pension, Healthcare, etc.) Skills and Experience: Proven experience in a customer experience, customer success, technical account management or service delivery role. Professional, customer centric and presented in a great manner for both customers and team Assertive and confident behaviour with a robust character … client are looking for someone who has proven experience in a customer focused role and this may have begun from a field/service support role but has led to an office-based coordination role with strong organisation communication and problem-solving experience. Applications: Please contact John here ...

drive digital transformation across Adult Social Care. The role will focus on improving the use of technology, data, and digital systems to support service delivery, commissioning, and improved outcomes for residents. Key Responsibilities Lead digital transformation programmes within Adult Social Care Improve the use of data and analytics ...

West Midlands (Flexible Hybrid Working) We're looking for a Technology Solutions Architect to help design and shape technology solutions that support new initiatives, service delivery, and future growth. In this role, you'll work closely with stakeholders and technical teams to understand business requirements and translate them … partners to ensure solutions are feasible and deliverable Support bid and proposal activity by contributing to solution design and technical input Provide oversight during delivery to ensure solutions are implemented as designed Experience Required Experience in Solution Architecture, Technical Architecture, or a similar role Strong ability to translate business ...

CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - HARDWARE BREAK/FIX) To apply: THE OPPORTUNITY We are seeking a Level 2 Field Service Technician to deliver scheduled onsite hardware repair services across Birmingham. This role involves daily travel (50%+), working independently across multiple customer sites. THE ROLE … onsite hardware break/fix visits Follow strict parts processes and return procedures Manage tickets and updates via phone, email and internal systems Escalate service delivery issues appropriately Maintain tools and testing equipment Work independently across field locations Lift and carry equipment up to 25kg where required This ...

presentations. You will deliver internal training and presentations to strengthen product knowledge and understanding, ensure engagement with internal senior level team members to ensure service delivery to clients. To be considered for the role of Business Development Manager, you will have a minimum of 3 years business development ...

through to onboarding Structure commercially viable storage and distribution solutions tailored to customer requirements Work closely with operational teams to ensure smooth onboarding and service delivery Conduct client meetings, site visits, and presentations Support pricing, proposals, and contract negotiations Play a key role in maximising occupancy ...

customers with product recommendations and solution options Delivering accurate forecasting and maintaining a strong sales pipeline Working closely with internal teams to ensure excellent service delivery Keeping customers informed about promotions, offers, and market opportunities Conducting regular account reviews and strategic conversations with partners What We’re Looking ...

West Midlands (Flexible Hybrid Working) We're looking for a Technology Solutions Architect to help design and shape technology solutions that support new initiatives, service delivery, and future growth. In this role, you'll work closely with stakeholders and technical teams to understand business requirements and xkybehq translate ...

privileged to be working with our new client based in Dudley, to recruit for A senior Automation Service Technician who will assist the service centre manager in leading the companys service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls expert, you will … machinery control business whilst also establishing new areas of expertise within the customer base. The successful applicant will help to drive the business systems, service electrical and control offerings in line with their corporate strategy. KEY RESPONSIBILITIES Assist in the daily operations of the service centre, ensuring high ...

summary University Hospitals Coventry & Warwickshire NHS Trust's ICT Department is seeking an experienced and motivated professional to lead the delivery and continual improvement of the Trust's Voice Telephony services. This role is responsible for ensuring that voice communication services are reliable, secure and aligned to the operational … corporate services. The post holder will provide leadership across voice communication technologies, work collaboratively with internal teams and external partners, and contribute to service modernisation, efficiency and value for money. The role also plays a key part in developing staff, supporting out-of-hours service provision, ensuring compliance ...

solutions into the UK Defence and Government sectors. We are seeking an experienced Test Lead to take ownership of testing strategy, planning and delivery across complex secure environments. This is an excellent opportunity for a driven testing professional with leadership experience to play a key role in ensuring … government customers. The Role As Test Lead, you will be responsible for defining and executing test strategies while coordinating testing activities across projects and service delivery. You will work closely with engineering, delivery and stakeholder teams to ensure quality standards are met and maintained throughout the service ...

environments using virtual servers. You’ll also complete essential networking tasks, create clear onboarding documentation, and support the handover of customers into our BAU delivery teams. This is a hands-on technical role where you’ll collaborate with customers, third parties, and senior engineers, handling setup and configuration while … server connectivity with customers and relevant third parties. Provision and configure customer onboarding environments, including the creation and setup of virtual servers required for service delivery. Carry out basic networking and connectivity tasks to enable secure communication between customer servers, VPN connections, and GreensafeIT infrastructure. Produce and maintain clear ...

various boards. Plan, organise, and manage operations and employees to ensure the stable operation and resilience of the organisation’s IT infrastructure. Ensure delivery of the design, installation, upgrading, operation, control, maintenance and effective use of the network, server, telephony and desktop infrastructures. Lead the team to ensure excellent … customer service is provided to all internal and external customers. Lead the budget setting process for IT and ensure that financial implications are considered for all initiatives. Provide expertise in the areas of development methodology and service delivery. Ensure compliance with company and other relevant standards/regulations ...

Lead to review, develop, implement, and maintain the organisations quality assurance systems. This role is integral to ensuring regulatory compliance, operational consistency, and the delivery of high-quality care across our homes. Key Duties and Responsibilities Quality Assurance & Compliance Collect, input, and maintain high-quality and accurate data across … required updates. Support the development and implementation of effective strategies, policies, processes, and procedures to enhance compliance and organisational performance. Work collaboratively with care delivery teams to ensure the practical application and successful implementation of new policies and procedures. Contribute to new business initiatives and assess their potential impact ...

executing sales strategies, cold-calling and networking to generate leads, presenting solution demos, negotiating contracts, and collaborating with internal teams to ensure smooth service delivery. The role requires strong communication skills, a "hunter" mindset, a deep understanding of IT services and their business benefits, and the ability to manage … stages of the sales cycle, including lead generation, qualification, solution presentation, proposal development, and negotiation of contractual terms. Collaboration: Work closely with pre-sales, delivery, marketing, and other internal teams to ensure that the solutions presented can be effectively delivered and that the client receives a positive experience. Forecasting ...