26 to 50 of 60 Service Delivery Jobs in the West Midlands

to take ownership of a busy helpdesk within a commercial property environment. This Helpdesk Manager position allows you to make a real impact, manage multiple sites, and ensure excellent service delivery, all while working in a flexible environment that values your contribution and supports your professional development. You'll be joining a committed and professional team in Birmingham … offers a healthy work-life balance while giving you responsibility and autonomy over day-to-day helpdesk operations. We'd love to hear from anyone with experience on a service desk or in maintenance coordination , who is ready to hit the ground running and take ownership of this dynamic Helpdesk Manager role. In this position, you will be: Taking … all inbound maintenance request calls via email or phone Maintaining a high degree of customer service for all support queries Logging all calls on the system and maintaining full documentation Allocating service requests to the dedicated service provider Monitoring supplier performance against agreed SLA's and reporting using KPI's Communicating with and chasing service providers More ❯

ITSM Pay of £38,772 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an IT Service Manger to join our community of tech experts in DWP Digital. DWP is the UK's largest government department. We help people into work and make payments worth over … scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criteria - Service Management experience in large scale IT organisations, and the use of Service Management Framework Processes (e.g. ITIL) to support services. Knowledge of IT Service Continuity Management and … IT Disaster Recovery testing in large and complex organisations. Knowledge of applying Service Management processes to Patching and Security Vulnerabilities activities. Experience in working with Senior Business Stakeholders to deliver IT service excellence. Experience of process and continual service improvement. This involves challenging the status quo and analysing existing processes to identify and implement opportunities for improvement. More ❯

of Education client-facing projects, ensuring they are delivered on time, within scope, and to the highest standards of quality. This role oversees a team of project managers and delivery specialists, fostering a culture of excellence, collaboration, and continuous improvement. Key responsibilities include: Strategic planning, stakeholder engagement, resource management, risk mitigation, and performance tracking. The role acts as the … primary point of contact for our educational client during project delivery, ensuring their needs are met and expectations exceeded. The Head of EDI Client Team - Education Infrastructure also contributes to business development efforts by supporting proposals, scoping new projects, and identifying opportunities for growth and innovation. This role will be to lead the end-to-end delivery of … development projects from site due diligence, design management, and planning, through to procurement, construction, and handover. Ensure delivery aligns with budget, programme, and investor expectations, implementing best-in-class governance, reporting, and project controls. Serve as the primary point of contact for clients, investors, and internal senior leadership. The requirements below are essential: 10+ years of experience in project More ❯

datasets, to find links between people, places and events, and develop inferences and provide insight to explain what is happening. The recommendations you make will aid decision making and service delivery, allowing for the effective targeting of local partnership resources within a challenging financial environment. Warwickshire County Council's Business Intelligence service ensures that insight and evidence … and are used to drive improvements that make a meaningful difference to Warwickshire's people and communities.Our roles involve critical thinking, problem solving, creativity - innovation isencouraged. The Business Intelligence service works across and supports most areas of work within Warwickshire County Council. We have teams that focus on specific service areas, for example, education, community safety, population health … the day-to-day operation of council services there is a need to be agile and react to the ever-changing external environment. For example, in recent years the service has been involved in reporting for COVID-19, informing the local Levelling Up agenda, supporting work addressing the cost-of-living crisis, handling Homes for Ukraine data and providing More ❯

Services Manager to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This is a fantastic opportunity for someone passionate about driving service excellence, modernisation, and customer success in a dynamic managed services environment. 🔑 Key Responsibilities Provide leadership and governance for the 2nd/3rd Line Infrastructure Team, ensuring high performance, training … and engagement. Act as a senior escalation point for complex technical issues, ensuring rapid and effective resolution. Drive service improvement by monitoring environments, identifying optimisation opportunities, and introducing modernisation and cost-efficiency measures. Ensure infrastructure services are stable, secure, and aligned with our customer’s strategic goals. Build strong relationships with our customer’s IT leadership team, becoming their … met. Support and mentor team members, fostering technical excellence, collaboration, and career growth. Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001). Collaborate with Service Delivery, Transition, and Technical Account Management to ensure seamless onboarding and lifecycle management. Produce service performance reports and lead technical service reviews with our customer. 📌 What More ❯

with 2-3 days per week required on-site. You will bridge the gap between the business and IT. This position is critical to enabling and ensuring reliable IT Service Delivery through system analysis, continuous improvement and project support initiatives. You will be rewarded with an excellent salary, as well as a brilliant benefits package including bonus (up … Strong proficiency in M365, Microsoft Visio, and Microsoft Project Skilled in ITIL, data analysis tools, and business process modelling Excellent communication and interpersonal skills Creative problem-solving and customer service orientation Ability to build strong partnerships across teams Full driving license and a willingness to travel to other sites if required (on occasion – not frequently) Business Analyst – Hybrid Due More ❯

the Year at the 2023 Women & Diversity in Law Awards. The Role The IT Manager will lead the IT support team and manage the daily operations of the inhouse Service Desk and technical infrastructure, advise on technical specifications for projects and maintains and improves IT service delivery aligned with organisational growth and strategy. Infrastructure and system management … all KP Law virtual and physical locations. • To provide technical assistance on projects and advise on or define technical specifications aligned to requirements. • To maintain and improve the IT Service Desk function operationally, encourage self-service help and monitor IT training requirements, backed up by technical knowledge which aligns and evolves with KP Law’s growth. • To enhance … Incident Response Plan and form part of the Incident Response Team as threats or incidents occur. • To work with the Executive, Legal Operations and Business Services teams, IT Managed Service Providers and Suppliers to control and mitigate risks associated with cyber security and information security, data loss and cyber-attack. Desirable Skills & Attributes: • Leadership: Ability to motivate and lead More ❯

identify IOCs. Monitor, tune, and optimise SIEM tools Develop and refine SOC use cases, runbooks, and playbooks. Integrate emerging threat intelligence into monitoring and detection workflows. Liaise with clients, Service Delivery Managers, and technical teams to manage escalations and coordinate response. Maintain high standards of documentation, including post-incident reports and monthly performance packs. Support presales activities and More ❯

tools - particularly IBM QRadar , Splunk, and Microsoft Sentinel. Develop and refine SOC use cases, runbooks, and playbooks. Integrate emerging threat intelligence into monitoring and detection workflows. Liaise with clients, Service Delivery Managers, and technical teams to manage escalations and coordinate response. Maintain high standards of documentation, including post-incident reports and monthly performance packs. Support presales activities and More ❯

leading edge, teamwork is at the forefront of all they do, and personal development is encouraged at every stage. Job Role – Project and Enterprise Risk Manager Reporting to the Service Delivery Manager the Project and Enterprise Risk Manager will drive the On-time, On-cost, On-quality delivery of complex projects across multiple sites to ensure critical … aircraft availability and meet stringent contractual KPIs Duties – Project and Enterprise Risk Manager Project Management: Control and manage planning baselines for the effective delivery of multiple, concurrent modification and upgrade projects. Enterprise Risk Management: Identify, analyse, and robustly manage project and enterprise risks, developing contingency plans to ensure operational continuity and financial stability. Quantitative Schedule Risk Analysis (QSRA): Deploy More ❯

that provides essential services to its community. As a medium-sized organisation, they are committed to leveraging technology to support their mission and deliver impactful results. Description Infrastructure Operations & Service Delivery Evolve and Maintain the core infrastructure including: Azure (Function Apps, Logic Apps, API Management, Key Vault, Entra ID & Entra External ID) AWS (exam delivery infrastructure, results … Maintain operational standards and documentation across all IT infrastructure components. Coordinate infrastructure upgrades, patching, and capacity planning. Third-Party & Vendor Management Manage the relationship, performance, and contracts of technical service partners and SaaS vendors. Oversee the technical engagement of third-party Assessors involved in exam content development and systems access. Ensure supplier services meet SLAs and enable efficient delivery … knowledge of backup, DR, monitoring, and cloud security tooling. Excellent documentation, change control, and operational governance skills. Experience managing multi-cloud infrastructure environments, especially across Azure and AWS. Operational delivery and support of enterprise IT environments in a regulated or standards-based setting. Hands-on management of cloud components and services including Logic Apps, Function Apps, and Intune. Proven More ❯

that provides essential services to its community. As a medium-sized organisation, they are committed to leveraging technology to support their mission and deliver impactful results. Description Infrastructure Operations & Service Delivery Evolve and Maintain the core infrastructure including: Azure (Function Apps, Logic Apps, API Management, Key Vault, Entra ID & Entra External ID) AWS (exam delivery infrastructure, results … Maintain operational standards and documentation across all IT infrastructure components. Coordinate infrastructure upgrades, patching, and capacity planning. Third-Party & Vendor Management Manage the relationship, performance, and contracts of technical service partners and SaaS vendors. Oversee the technical engagement of third-party Assessors involved in exam content development and systems access. Ensure supplier services meet SLAs and enable efficient delivery … knowledge of backup, DR, monitoring, and cloud security tooling. Excellent documentation, change control, and operational governance skills. Experience managing multi-cloud infrastructure environments, especially across Azure and AWS. Operational delivery and support of enterprise IT environments in a regulated or standards-based setting. Hands-on management of cloud components and services including Logic Apps, Function Apps, and Intune. Proven More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you’ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯

core network services. Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong networking knowledge (Wi-Fi, VPN, LAN More ❯

Role: Service Desk Analyst Location: Birmingham Rate: 120 - 140 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming … support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Accurately log, categorise, and prioritise incidents and service requests. Troubleshoot and resolve issues related to hardware, software … IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. Collaborate with other IT teams and third More ❯

SAP landscapes and apply remediation as needed, following risk and change control processes. Translate technical changes into operational requirements and ensure documentation is complete, shared, and adopted by the Service Request Team. Provide expert guidance on SAP roles, maintaining up-to-date knowledge of best practices, policies, and procedures. Design and execute periodic reviews of SAP roles and access … to meet audit and compliance standards. Resolve SAP role-related incidents, ensuring appropriate prioritisation and stakeholder communication. Manage service delivery and collaboration with external SAP partners, ensuring timely and quality resolution of delegated tasks. Collaborate with the Service Request Team to triage and resolve service requests and incidents, ensuring consistent, customer-focused outcomes. Contribute to special … via manual and transport mechanisms. Understanding of Segregation of Duties (SoD) principles and ability to advise on role changes and compliance. Experience coordinating with cross-functional teams and managing service requests through ticketing systems (e.g., BMC). Familiarity with SAP GRC Access Control and audit processes. More ❯

We have an opportunity for an experienced IT Student Systems Manager who will lead and manage the IT Student Systems Development team and will be responsible for the IT service ownership including the development, enhancement, optimisation and maintenance of student systems. The team is responsible for the analysis, development and testing of solutions to a high standard and quality … and development of corporate student systems and experience of the management of student systems including technical environment, version management and system monitoring will be welcomed. Foundation in ITIL based service delivery is essential. Educated to degree level or above. The ideal candidate will also hold excellent verbal and written communication skills, analytical skills, be self-motivated, and be More ❯

Lloyd gym membership discount, staff outings and team building events, training/certification budget, company vehicle plus much more! At Network IT 24 we are a trusted IT Managed Service Provider supporting schools and academies across the West Midlands. Your role as IT Manager is a senior position requiring significant experience in both Information Technology management and the education … IT Manager will include: Leading and developing a team of Information Technology professionals, overseeing recruitment, training, mentoring, and performance management to ensure high standards of service. Overseeing Information Technology service delivery across multiple schools, maintaining SLAs and KPIs while building strong relationships with senior stakeholders. Managing and delivering major projects such as network redesigns, cloud migrations, and infrastructure … are met while reporting performance to directors. We would love to hear from you if you have any of the following skills and experience: Demonstrable IT Support experience, managing delivery across multiple sites and a proven track record of leading complex projects. Experience working within schools/academies/education sector. Leadership, supervisory, management skills with the ability to More ❯

the migration of SharePoint from on-premises to cloud platforms . Oversee the development of network and infrastructure architecture to support future growth. Identify and implement improvements across IT Service Desk, Operations, and Infrastructure. Provide technical advice and guidance to maximise ROI on IT investments. Manage vendor relationships and ensure compliance with contracts and service level agreements. Support … capacity planning and proactive service delivery to meet current and future requirements. Review and implement IT policies, architectural standards, and design principles. Key Skills & Experience Proven experience as a Lead IT Manager, Head of IT, or similar senior technical role. Strong hands-on experience with: Server design and implementation (multi-site environments). Network and infrastructure architecture . … Cloud migrations , particularly SharePoint. Solid understanding of IT operations, service desk management, and vendor management. Experience with SQL database administration (optimization and security) – desirable. Excellent leadership, decision-making, and problem-solving skills. Ability to manage multiple priorities and deliver under pressure. If you have the relevant experience and skills for this role and keen to discuss in more detail More ❯

in driving operational excellence across our end-to-end network. As a Network Planner, you'll harness real-time data, forecast volumes, and proactively identify risks to ensure seamless service delivery across our premium network. You'll be at the heart of our planning operations, using data-driven insights to forecast, monitor, and optimise our parcel journey—from … hub to doorstep. Your work will directly impact service quality, cost efficiency, and continuous improvement across the network. We're looking for a confident communicator who can engage effectively across all levels of the organisation. With a proactive approach and strong influencing skills, you'll bring credibility and impact to every interaction. Whether working independently or as part of … enhance network precision. Support the Head of Planning in implementing end-to-end parcel process improvements. Design and deliver reports that highlight network performance and drive stakeholder action. Monitor service levels and resource needs across Hubs, Depots, and the wider network. Lead daily network calls with senior stakeholders to address performance and escalate risks. Deliver weekly/monthly performance More ❯

diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting of service quality issues Work with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with us Complete assigned daily tasks to ensure optimal network … performance and end service for customers Conduct remote installations and be on hand to help train customers where needed Provide any technical support to field sales where complex help is required Provide cover to other areas in the Hosted & Connectivity department where needed Resolve any SIP/VoIP faults, call quality issues or routing of traffic Able to troubleshoot … root causes Potential in having to assist on site with any faults and identifying root causes of issues Ideal Candidate: Qualifications/Experience: 1+ years of experience in customer service, telecommunications industry is a plus Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively Familiarity with CRM systems Outlook 365 knowledge More ❯

providing feedback to the product team to help guide feature development and enhancements Proactive approach to identifying issues, troubleshooting and delivering effective solutions Qualifications A Customer Success, Account Management, Service Delivery, or client facing role, ideally within a SaaS or tech environment Managing a portfolio of accounts with varying needs/complexity A proven track record of improving … saving the national insurance contributions you need to pay Cycle to work scheme -Make the most of this tax efficient scheme to improve your commute to work Rewarding long service - We provide gifts to our employees who achieve milestone years of service working as part of our team If you believe you have the skills and experience to More ❯

support our Civica Cx Housing Management System and related modules. This role offers the chance to work closely with operational teams, enhance system functionality, streamline processes, and ensure exceptional service delivery to both staff and residents. As a Civica Cx System Specialist, you will be resp onsible for system improvements, troubleshooting issues, and ensuring seamless integration with other … practices across the organisation. You will have hands-on experience with Civica Cx or similar systems, strong technical skills in SQL and reporting tools, and a background in project delivery, testing, or business analysis. You should be a clear communicator, able to explain complex technical concepts in simple terms, and able to collaborate effectively with teams across the business. More ❯

throughout the process, offering clear, confident guidance - avoiding unnecessary jargon or complexity. Produce professional documentation like SOWs, HLDs, and schematics that stand up to scrutiny. Collaborate across teams - Sales, Service Delivery, and Account Management - to win new business, support renewals and keep current customers happy. Track and manage activity in our CRM and contribute to a pipeline worth More ❯