26 to 50 of 83 Service Delivery Jobs in the West Midlands

Trust as an Automation Business Analyst. The role will support the identification, analysis and implementation of automation opportunities that improve efficiency, productivity and service delivery across People and Organisation services. Working closely with clinical, corporate and Digital teams, you will understand business needs, analyse processes and translate requirements … information governance and clinical safety requirements. The role offers the opportunity to develop expertise in automation, AI and digital business analysis while contributing to service improvement across the Trust. You will work within an Agile environment and receive training and support to develop the knowledge and skills required ...

line Service Desk Shift Manager Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/… support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift ...

defined transformation programme, delivering against agreed outcomes,timelinesand benefits Orchestrate complex organisational change, aligning technology, people,processesand governance Ensure cyber resilience, robust datagovernanceand secure service delivery Oversee teams responsible for IT operations, architecture, applications,infrastructureand service delivery Manage significant revenue budgets and capital investment aligned … transformation objectives Build effective relationships across senior leadership,partnersand delivery stakeholders Essential Criteria - Candidate Profile: Proven history in Head of IT/Data or IT Director level roles (not Programme Management as a Programme Manager will be appointed separately) Demonstrable experience across both public and private sector environments Proventrack ...

that genuinely improve citizen outcomes. Lead solution design for strategic public sector bids, embedding AI, cloud, and data capabilities to drive measurable improvements in service delivery Engage and influence at CXO and Director level, shaping opportunities and driving user-centric problem-solving from concept through to bid submission … Collaborate with leading technology partners (AWS, Microsoft, Google, ServiceNow) and delivery teams to ensure architectural integrity, ethical AI practices, and commercial viability Preferred Requirements Proven experience leading digital, data, or AI solution architectures for major public sector or complex transformation programmes Strong understanding of government digital, data ...

against agreed outcomes, timelines and benefits Orchestrate complex organisational change, aligning technology, people, processes and governance Ensure cyber resilience, robust data governance and secure service delivery Oversee teams responsible for IT operations, architecture, applications, infrastructure and service delivery Manage significant revenue budgets and capital investment aligned … transformation objectives Build effective relationships across senior leadership, partners and delivery stakeholders Essential Criteria - Candidate Profile: Proven history in Head of IT/Data or IT Director level roles (not Programme Management as a Programme Manager will be appointed separately) Demonstrable experience across both public and private sector environments ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Construction industry … extensions etc Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

ownership of critical identity and collaboration services, providing technical leadership, operational support, and strategic guidance across a complex enterprise environment.Reporting to the Collaboration Standard Service Manager, you will act as a senior technical authority and escalation point within the team, helping to shape the future direction of our Microsoft … stack.You will play a key role in supporting existing B2C platforms, driving the adoption of B2B capabilities, and contributing to future projects and service developments as they are introduced into the environment.The role is predominantly remote, with minimal requirement for on-site attendance and no regular client-facing responsibilities.As ...

join our Corporate Transformation team within the Finance and Transformation Directorate. This is an exciting opportunity for an experienced professional with a passion for service improvement, organisational change and transformation. You will work closely with managers, employees and stakeholders across the council to review services, identify opportunities for improvement … support the delivery of transformational change programmes that improve outcomes for residents and communities. Working across a variety of projects and service areas, you will play a key role in supporting business change activities, facilitating employee engagement, driving continuous improvement and embedding new ways of working across ...

Skills from the following roles (or similar) can transfer well into this position: Network Change Coordinator or Planner Junior Network Engineer/Network Technician Service Delivery or Service Management Analyst Service Desk Analyst Incident Analyst Network or IT Field Engineer 1st Line NOC Analyst/Engineer ...

Full-time | Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager … lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across ...

THURSDAY 10th SEPTEMBER IN BRIERLEY HILL OR STAFFORD** If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both Main … include Deliver the role of Senior Infrastructure Engineer in accordance with the agreed Role Profile and Objectives. Be responsible to the Head of IT Delivery, for the efficient and effective support of IT systems and services throughout the Trust as relates to IT Servers. Develop, contribute towards and implement ...

Quality, Patient Access and Cancer Services. The post holder will be responsible for the design and provision of population health business intelligence, to support service planning, redesign and transformation to improve population health and reduce health inequalities. They will directly line manage a team of BI analysts to lead … drive organisational decision making. The post holder will be accountable for the PHM analytics and intelligence provided to Strategy and Transformation, Research and Development, Service Delivery, Group Management and Clinical Teams. Main duties of the job Lead the development of a PHM intelligence function within the Trust, working ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development and approvals. ...

cloud platforms, while also leading key projects such as system upgrades, migrations, and infrastructure improvements. Alongside this, you will manage vendors, budgets, and service delivery, ensuring a high-performing and customer-focused IT function.The ideal candidate will possess broad technical expertise across enterprise infrastructure technologies, including Microsoft … team including Helpdesk and 3rd Line EngineersOversee networks, servers, cloud platforms, and security protocolsDeliver infrastructure projects including upgrades and migrationsManage IT budget, vendors, and service level agreementsThe Person:Proven experience in an Infrastructure Manager or similar leadership roleStrong networking and systems knowledge (Cisco, Fortinet, Microsoft stack, cloud platforms)Experience ...

cloud platforms, while also leading key projects such as system upgrades, migrations, and infrastructure improvements. Alongside this, you will manage vendors, budgets, and service delivery, ensuring a high-performing and customer-focused IT function. The ideal candidate will possess broad technical expertise across enterprise infrastructure technologies, including Microsoft … Line Engineers Oversee networks, servers, cloud platforms, and security protocols Deliver infrastructure projects including upgrades and migrations Manage IT budget, vendors, and service level agreements The Person: Proven experience in an Infrastructure Manager or similar leadership role Strong networking and systems knowledge (Cisco, Fortinet, Microsoft stack, cloud platforms) Experience ...

Role - Technical Support Engineer (Inside IR35) Location - Stafford Reporting to the UK Service Leader, the Lead Technical Application Engineer is a key member of the Grid Automation Services operations team, providing technical leadership that supports service growth, customer confidence, and high-quality project execution. The role provides engineering … procedures, quality expectations, and response deadlines. Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability. Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities. ...

Rubicon Consulting is currently recruiting for Technical Support Engineer on a 6 Month Contract, based in Staffordshire. Role Summary Reporting to the UK Service Leader, the Lead Technical Application Engineer is a key member of the Grid Automation Services operations team, providing technical leadership that supports service growth … procedures, quality expectations, and response deadlines. Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability. Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities. ...

tool utilisation metrics, identifying specific opportunities to improve the Digital Employee Experience and streamline workflows. Act as the local liaison with the Group Service Delivery and product teams regarding the onboarding, alignment, and evaluation of new productivity or collaboration tools Lead Change Management processes relating to workspace software … proven experience in software asset lifecycle management, digital workplace engineering, or a similar enterprise-level role(s). Awareness and certification of ITIL Service Management principles Demonstrable experience navigating and administering the admin consoles of major productivity suites (Google Workspace and/or Microsoft 365) What's next? Apply ...

iPods and iPads used by the customers/clients. Main duties of the job The post holder will lead the technical design, planning and delivery of the Endpoint workstream for the Patient Record Transformation Programme, coordinating deployment activity for key digital programmes and ensuring work is completed on time … ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day. Hospital Transformation Programme (HTP) Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose ...

Responsibilities Lead end-to-end operations and support for Azure-based data platforms. Manage and mentor an offshore Data Engineering team. Own operational stability, service delivery and incident management. Design, maintain and optimise data pipelines and data workflows. Support Azure Databricks environments, notebooks and data processing frameworks. Drive … data platforms and operational services. Data modelling and data architecture knowledge. Incident management, root cause analysis and troubleshooting skills. Experience leading and managing offshore delivery teams. Strong stakeholder management and business-facing communication skills. Ability to drive end-to-end ownership of data engineering services. Desirable skills/knowledge ...

delivery.This is an exciting opportunity for a property lawyer looking to develop a differentiated and future-focused career, combining technical legal expertise and client service excellence with innovation, technology and change management within one of the profession’s leading innovation teams.As a member of the Property Innovation & Change Team … work alongside lawyers, technologists and innovation specialists to identify opportunities for transformation and implement solutions that enhance the delivery of legal services. You'll collaborate closely with clients and internal stakeholders, helping to drive innovation initiatives that improve efficiency, consistency and client experience across the Property Group.The OpportunityWe ...

role: Reporting to the Chief Operating Officer and working closely with senior leaders and stakeholders across the GDC, you will provide focused support and delivery expertise during an important period of transformation. Your immediate priority will be to support the transformation of our Fitness to Practise (FtP) operations. … prioritised. - Develop recommendations and an initial roadmap for future transformation and improvement activity. - Work collaboratively with colleagues across change, programme management, business analysis, service design, digital and operational teams. - Provide constructive challenge and bring pace, structure and momentum to the work. - Ensure senior leaders have a clear understanding ...

Head of Business Systems in their absence.You will be leading the Global SAP functional team.You’ll own the Global SAP support strategy and delivery and have responsibility to drive continuous improvements to maintain high availability of SAP services.You promote the adoption of SAP standard and common process across … Lead and manage the Global SAP Functional Team, ensuring high performance and alignment with business objectives· Manage the offshore SAP Cloud Support Team, driving service quality, responsiveness, and continuous improvement· Own the operational health of global SAP systems, coordinating upgrades, security patching, testing, and maintenance activities· Control the purchase ...

management of the Reprographics team including reviewing performance and overseeing continuous development. Working with the team you will ensure a high level of customer service is maintained at all times whilst responding to client requests promptly and efficiently. You will work with the team to utilise production hardware … high level of IT knowledge in order to manipulate documents and utilise bespoke software. Main duties and responsibilitiesProvide a professional and reliable Reprographics service to all clients by following best practice, ensuring client and business requirements are clearly understood and that service levels are maintainedProvide ...

escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience · Proven experience in a senior 3rd/4th Line Infrastructure Support role. · Strong troubleshooting skills across enterprise infrastructure technologies. · Linux … sales, solution design and technical scoping. · RFP/RFT responses and quotation design. · Cloud migration projects, including Microsoft 365 and SharePoint. · AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. · Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement · Deliver high-quality technical support across ...