301 to 325 of 3,671 ITIL Jobs

skills, able to explain technical concepts to varied audiences Candidates must hold an active SC Clearance* Desirable Skills: Certifications: VMware VCAP/VCIX, Cisco CCNP/CCIE, Microsoft, TOGAF, ITIL Experience in regulated sectors (defence, healthcare, finance) Knowledge of hybrid infrastructure and cloud readiness More ❯

skills, able to explain technical concepts to varied audiences - Candidates must hold an active SC Clearance Desirable Skills: - Certifications: VMware VCAP/VCIX, Cisco CCNP/CCIE, Microsoft, TOGAF, ITIL - Experience in regulated sectors (defence, healthcare, finance) - Knowledge of hybrid infrastructure and cloud readiness More ❯

Join to apply for the ITIL Global Process Owner role at AXA Group Operations 2 days ago Be among the first 25 applicants About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant … activities. Support onboarding of new entities and products. About You Experience: Experience with global IT operations teams. Training delivery experience. Experience working remotely. Process ownership in multi-location teams. ITIL foundation certification. 1-3 years in process design, measurement, and improvement. Experience with ServiceNow (3+ years). Understanding procurement processes for external suppliers. Skills: Problem-solving and analytical skills. Knowledge … of ITIL and service management practices. Quality management skills. Fluent English proficiency. Proficiency in MS Office tools. Strong communication and stakeholder management skills. Preferred Skills ServiceNow expertise, SLA management. Agile methodologies (Scrum, Kanban, UX, Jira). Lean or Six Sigma methodologies. Soft Skills Agility and quick learning. Collaborative mindset. Proactiveness and initiative. Active listening and pragmatic thinking. Excellent communication, influencing More ❯

ensure the smooth operation of a wide range of IT systems, including Azure services, Active Directory, and Microsoft SQL. Mentor and guide junior team members, sharing your expertise in ITIL principles and best practices. Collaborate with cross-functional teams to deliver first-class IT support across the organisation, supporting business continuity and service excellence. Requirements: Extensive experience in managing complex … IT infrastructures and applications, with strong expertise in Azure, Active Directory, VMware, Microsoft, Linux and O365. ITIL certification and a track record of successful change and incident management. Experience around Incident Management, Problem Management, Change Management and Asset Management. Strong communication skills, with the ability to influence senior leaders and manage competing priorities. Strong team leadership skills, with experience mentoring More ❯

ensure the smooth operation of a wide range of IT systems, including Azure services, Active Directory, and Microsoft SQL. Mentor and guide junior team members, sharing your expertise in ITIL principles and best practices. Collaborate with cross-functional teams to deliver first-class IT support across the organisation, supporting business continuity and service excellence. Requirements: Extensive experience in managing complex … IT infrastructures and applications, with strong expertise in Azure, Active Directory, VMware, Microsoft, Linux and O365. ITIL certification and a track record of successful change and incident management. Experience around Incident Management, Problem Management, Change Management and Asset Management. Strong communication skills, with the ability to influence senior leaders and manage competing priorities. Strong team leadership skills, with experience mentoring More ❯

infrastructure disruptions or incidents. Key Experience Required: Demonstrated experience in a comparable IT infrastructure or systems support role, with a solid background in managing enterprise-level environments. Knowledge of ITIL v3 principles or IT service management best practices is beneficial. Strong practical knowledge of Microsoft Azure Services, including Virtual Machines, Entra ID, networking components, Logic Apps, and Storage Accounts. Excellent More ❯

infrastructure disruptions or incidents. Key Experience Required: Demonstrated experience in a comparable IT infrastructure or systems support role, with a solid background in managing enterprise-level environments. Knowledge of ITIL v3 principles or IT service management best practices is beneficial. Strong practical knowledge of Microsoft Azure Services, including Virtual Machines, Entra ID, networking components, Logic Apps, and Storage Accounts. Excellent More ❯

customers. Exceptional customer service skills. Strong time-management and prioritization skills. Ability to communicate applicable technical subject matter expertise to management and others. DISC follows the IT Infrastructure Library (ITIL) service operation best practices. It is important for the employees to demonstrate experience based on ITIL framework: ITIL v4 foundation Certification Required within 6 months of hire. Ability to apply More ❯

be US Citizen with a TS/SCI security clearance and a counterintelligence polygraph • Possess DoD 8570 IAT Level II Cert - Security+ • Highly knowledgeable of Information Technology Infrastructure Library (ITIL) practices • Experience deploying, maintaining & customizing IT Service Management (ITSM) products • Proficient with IT Operations Management (ITOM) and ServiceNow Discovery • Adept at resolving Incidents, addressing Problems, supporting Change Management, contributing to More ❯

users offering first, second-, and third-line support. • Create and deploy PowerShell scripts providing a range of business functions. • Manage new system analysis and implementation. • Provide incident management per ITIL standards. • Liaison between technology department and business groups to communicate system changes. • Manage process and trading system documentation; produce and regularly maintain to a high standard. • Ensure active task retain … including advanced formulas, VBA and other Excel features for handling complex tasks • Experience with Trayport and Equias systems is desirable but not a must. • Strong understanding of agile and ITIL methodology • Ability to build strong relationship with Application Development Teams and Business sponsors • General front to back knowledge of the flow for trading/clearing/operational process in settlement … of futures and OTC Energy trades • Experience with ITIL and change management processes • Excellent documentation and communication skills • Good background in Windows, Linux/Unix OS, including SQL & Oracle database architecture. • Good knowledge of market connectivity protocols for key global derivative, commodity, cash or equity markets • Good experience in exchange and vendor management with a view to project manage exchange More ❯

tech platforms (e.g., iManage, Litera, Intapp). Experience working with GenAI tools, prompt engineering, and AI governance. Proficiency in Microsoft 365, Entra AD, Azure, and Windows Server. Familiarity with ITIL-based service management (ConnectWise experience a plus). Excellent problem-solving, stakeholder engagement, and communication skills. Relevant certifications (e.g., Microsoft Azure, ITIL, iManage Certified Engineer) highly desirable. For full details More ❯

tech platforms (e.g., iManage, Litera, Intapp). Experience working with GenAI tools, prompt engineering, and AI governance. Proficiency in Microsoft 365, Entra AD, Azure, and Windows Server. Familiarity with ITIL-based service management (ConnectWise experience a plus). Excellent problem-solving, stakeholder engagement, and communication skills. Relevant certifications (e.g., Microsoft Azure, ITIL, iManage Certified Engineer) highly desirable. For full details More ❯

risks, mitigation strategies, and compliance requirements. Excellent communicator and collaborator who thrives in a cross-functional leadership environment. A relevant degree or equivalent professional experience is essential; industry certifications (ITIL, Microsoft, Cisco) are highly desirable. Why Apply? You’ll be joining an ambitious and values-driven institution with a unique blend of tradition and innovation. The role offers autonomy, influence More ❯

custom workflows, and Microsoft best practices • Experience developing and integrating multiple data sources to provide customized Dashboards for senior management and government clients. • Experience with Information Technology Infrastructure Library (ITIL) Framework, high availability, and enterprise infrastructure. • Experience with SharePoint Designer, InfoPath, SSRS Report Designer • Experience with programming languages and scripting methods including Python, PHP, Java, Bash, HTML, CSS, JavaScript, and More ❯

incidents simultaneously. ● Collaboration skills to work closely with other IT professionals and departments when necessary. ● Efficient time management skills to meet response and resolution timeframes. ● Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices for IT service management. ● Basic understanding of cybersecurity principles and the ability to educate users about security risks. ● Capability to provide basic training to More ❯

the ability to influence and gain required customer involvement to resolve and close tickets timely. Skilled in troubleshooting, preferably with experience of working as a support consultant in an ITIL environment. Advantageous Qualifications and Skills Additional Skills: Databricks, Python, .NET Framework (C# or VB.NET) IBM Cognos BI or IBM Planning Analytics Azure Fundamentals (AZ-900), Data Fundamentals (DP-900), Azure More ❯

business users offering second- and third-line support. • Create and deploy PowerShell scripts providing a range of business functions. • Manage new system analysis and implementation. • Provide incident management per ITIL standards. • Liaison between technology department and business groups to communicate system changes. • Manage process and trading system documentation; produce and regularly maintain to a high standard. • Ensure active tasks retain … a team in an environment with changing expectations • Proven ability to show a proactiveness in picking up issues and improving existing processes • Process-driven and systematic mindset • Experience with ITIL and change management processes • Excellent documentation, communication, and organizational skills • Ability to build strong relationships with Application Development teams and business sponsors • General front-to-back knowledge of the flow More ❯

external client base. Support business users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python...). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure … a team in an environment with changing expectations. Proven ability to show a proactiveness in picking up issues and improving existing processes. Process-driven and systematic mindset. Experience with ITIL and change management processes. Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front-to-back knowledge of the flow More ❯

results-driven Service Desk Manager to deliver the effective global operation of the ASPIRE service desk, 24/7, ensuring exceptional IT support services are delivered in alignment with ITIL practices and organizational goals. This role is pivotal in maintaining service quality, optimizing workflows, and fostering a high-performing, customer-focused service desk team. The ASPIRE service desk operates in … shift teams are based in Belfast, Dublin and Bengaluru, with onsite support teams based in London and Dublin. Key Responsibilities: Manage daily service desk operations, ensuring adherence to ITIL processes and organizational SLAs. Oversee the effective resolution of incidents (including major incidents), service requests, and escalations while minimizing disruptions. Oversee the Tracking, analysing, and reporting on KPIs and service metrics … leaders, and service desk support lead. Mentor and develop a team of service desk leads and their service desk staff, fostering a positive and collaborative environment. Promote adherence to ITIL best practices, including incident, problem, change, and knowledge management. Identify inefficiencies in processes and workflows, recommending and implementing improvements to enhance service quality. Motivate and inspire the team to achieve More ❯

Ability to balance hands-on technical work with strategic planning and team development. Preferred Qualifications Microsoft Certified: Azure Solutions Architect Expert or equivalent. Microsoft 365 Certified: Enterprise Administrator Expert. ITIL Foundation or experience in SRE/Service Operations. Experience with Agile, Scrum, or Scaled Agile Framework (SAFe) methodologies. More About Skillsoft Skillsoft delivers online learning, training, and talent solutions to More ❯

software issues. Assist users with hardware and software problems, providing training and advice. Escalate complex issues to higher support levels. Update knowledge bases with new solutions and processes. Follow ITIL framework for incident and request management. Communicate progress to users and ensure proper information flow. Follow IT security guidelines and collaborate effectively with support teams. Candidate Profile: Education (Essential): Degree More ❯

Essential Degree, HNC, HND with a Distinction or equivalent qualification in a relevant IT/technical discipline. Desirable A Prince II Practitioner with or without a lapsed accreditation. Current ITIL v4 Foundation/Practitioner certificate or a lapsed ITIL v3 Previous experience (Paid/Unpaid relevant to job) Essential Experience in supporting the design of highly resilient systems. Experience of More ❯

networks, IT infrastructure, Infrastructure, service level agreements, Asset management etc) Familiarity with information management practices, system development life cycle management, IT services management, infrastructure and operations, and EA and ITIL frameworks Technical IT (security, transaction processing, user interface, data management, Operating Systems Services) Ability to design innovative solutions whilst adhering to strong security constraints. Interpersonal Skills Ability to engage and More ❯

security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service capabilities for common support tasks to improve efficiency and user experience. Collaborate with the CTO and technology leaders to align More ❯

where your personal performance has led to a personal desire to progress. Experience of working to, and consistently meeting, SLA's and targets Understanding of and experience of using ITIL processes for Incident & Problem Management Experience of coaching and mentoring team members or subordinates Skills You Will Need To Excel Demonstrable ability to think around issues and look at the … incidents. Must be able to quickly understand the client, their products, and their industry. Strong analytical/problem solving abilities, especially in relation to continual service improvement. Other Qualifications ITIL Foundation v3/v4 (Desirable) Customer service/experience accreditation or certification (desirable) Additional Information At Wavenet, we offer more than just a job – we provide an exceptional environment and More ❯