326 to 350 of 3,651 ITIL Jobs

by experience accepted) • Minimum of 2 Years in Customer Service Application Support • Proven track record in providing high-quality support for customer-facing applications. • Proficiency in IT Service Management (ITIL) Demonstrated experience with ITIL best practices and frameworks for efficient service management. Proven ability to manage and implement change within an organization effectively. Experience in Change Management. • Expertise in Healthcare More ❯

security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service capabilities for common support tasks to improve efficiency and user experience. Collaborate with the CTO and technology leaders to align More ❯

where your personal performance has led to a personal desire to progress. Experience of working to, and consistently meeting, SLA's and targets Understanding of and experience of using ITIL processes for Incident & Problem Management Experience of coaching and mentoring team members or subordinates Skills You Will Need To Excel Demonstrable ability to think around issues and look at the … incidents. Must be able to quickly understand the client, their products, and their industry. Strong analytical/problem solving abilities, especially in relation to continual service improvement. Other Qualifications ITIL Foundation v3/v4 (Desirable) Customer service/experience accreditation or certification (desirable) Additional Information At Wavenet, we offer more than just a job – we provide an exceptional environment and More ❯

Continuous Frameworks like Monitoring, Logging, and Security Experience with Infrastructure as code (IaC) tools such as Terraform, Ansible, Azure ARM Strong understanding of IT service management (ITSM) frameworks like ITIL Experience with DevOps tools and deployment patterns Strong understanding of High Availability and Multi Region Architectures Proven scripting experience in languages like Python, Go, etc Deep understanding of Agile methodology More ❯

including knowledge scripts and technical documentation. Ensure compliance with Change, Release, and Configuration Management processes to protect the live environment and minimize customer disruption. Drive continuous improvement initiatives. Knowledge: ITIL V4 Service Management certification (desirable) Broad knowledge of software development, DevOps, and Project Management methodologies Effective technical support services for complex, multi-site operations Experience with Enterprise Resource Planning and More ❯

networks, IT infrastructure, Infrastructure, service level agreements, Asset management etc) Familiarity with information management practices, system development life cycle management, IT services management, infrastructure and operations, and EA and ITIL frameworks Technical IT (security, transaction processing, user interface, data management, Operating Systems Services) Ability to design innovative solutions whilst adhering to strong security constraints. Interpersonal Skills Ability to engage and More ❯

supporting business critical applications in an environment focused on information security. Some responsibilities of the role include monitoring for and driving the resolution of incidents utilizing methodologies such as ITIL, data analysis through tools like Splunk or Dynatrace, and interacting with both engineering teams and clients to handle requests or issues. To meet these responsibilities, the candidate should at least … problem management investigations. Participates regularly in an on-call rotation with Production Support teammates to learn more about reliability issues affecting their portfolio. Required Qualifications: Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems. Should exhibit disciplined, process-driven, and results-oriented approach when providing support. Comfortable in the Splunk environment - able to analyze More ❯

and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future More ❯

supporting business critical applications in an environment focused on information security. Some responsibilities of the role include monitoring for and driving the resolution of incidents utilizing methodologies such as ITIL, data analysis through tools like Splunk or Dynatrace, and interacting with both engineering teams and clients to handle requests or issues. To meet these responsibilities, the candidate should at least … problem management investigations. Participates regularly in an on-call rotation with Production Support teammates to learn more about reliability issues affecting their portfolio. Required Qualifications: Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems. Should exhibit disciplined, process-driven, and results-oriented approach when providing support. Comfortable in the Splunk environment – able to analyze More ❯

using Lean6Sigma framework to ensure clarity, cohesion, and consistency in how work is performed across GIS. Maintain awareness of IT department standards, measures, and processes, with beneficial knowledge of ITIL and IT4IT standards. Support the development of the GIS Transformation programme and lead the ITOM deployment. This includes supporting the introduction of industry-leading practices such as ITIL, Agile, or … in the usage of MS Visio Familiarity with SAP Lean IX is an added advantage Project Management (ideal): Certification in PMP, Prince2, Agile Project Management Business and IT (knowledge): ITIL 4 DevOps practices and tools SAFe 6.0 Digital transformation About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT More ❯

using Lean6Sigma framework to ensure clarity, cohesion, and consistency in how work is performed across GIS. Maintain awareness of IT department standards, measures, and processes, with beneficial knowledge of ITIL and IT4IT standards. Support the development of the GIS Transformation programme and lead the ITOM deployment. This includes supporting the introduction of industry-leading practices such as ITIL, Agile, or … in the usage of MS Visio Familiarity with SAP Lean IX is an added advantage Project Management (ideal): Certification in PMP, Prince2, Agile Project Management Business and IT (knowledge): ITIL 4 DevOps practices and tools SAFe 6.0 Digital transformation About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT More ❯

using Lean6Sigma framework to ensure clarity, cohesion, and consistency in how work is performed across GIS. Maintain awareness of IT department standards, measures, and processes, with beneficial knowledge of ITIL and IT4IT standards. Support the development of the GIS Transformation programme and lead the ITOM deployment. This includes supporting the introduction of industry-leading practices such as ITIL, Agile, or … in the usage of MS Visio Familiarity with SAP Lean IX is an added advantage Project Management (ideal): Certification in PMP, Prince2, Agile Project Management Business and IT (knowledge): ITIL 4 DevOps practices and tools SAFe 6.0 Digital transformation About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT More ❯

using Lean6Sigma framework to ensure clarity, cohesion, and consistency in how work is performed across GIS. Maintain awareness of IT department standards, measures, and processes, with beneficial knowledge of ITIL and IT4IT standards. Support the development of the GIS Transformation programme and lead the ITOM deployment. This includes supporting the introduction of industry-leading practices such as ITIL, Agile, or … in the usage of MS Visio Familiarity with SAP Lean IX is an added advantage Project Management (ideal): Certification in PMP, Prince2, Agile Project Management Business and IT (knowledge): ITIL 4 DevOps practices and tools SAFe 6.0 Digital transformation About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT More ❯

using Lean6Sigma framework to ensure clarity, cohesion, and consistency in how work is performed across GIS. Maintain awareness of IT department standards, measures, and processes, with beneficial knowledge of ITIL and IT4IT standards. Support the development of the GIS Transformation programme and lead the ITOM deployment. This includes supporting the introduction of industry-leading practices such as ITIL, Agile, or … in the usage of MS Visio Familiarity with SAP Lean IX is an added advantage Project Management (ideal): Certification in PMP, Prince2, Agile Project Management Business and IT (knowledge): ITIL 4 DevOps practices and tools SAFe 6.0 Digital transformation About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT More ❯

using Lean6Sigma framework to ensure clarity, cohesion, and consistency in how work is performed across GIS. Maintain awareness of IT department standards, measures, and processes, with beneficial knowledge of ITIL and IT4IT standards. Support the development of the GIS Transformation programme and lead the ITOM deployment. This includes supporting the introduction of industry-leading practices such as ITIL, Agile, or … in the usage of MS Visio Familiarity with SAP Lean IX is an added advantage Project Management (ideal): Certification in PMP, Prince2, Agile Project Management Business and IT (knowledge): ITIL 4 DevOps practices and tools SAFe 6.0 Digital transformation About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT More ❯

Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, SNMP, STP, DNS Familiar with operating systems such as Unix and Microsoft Recommended Experience and Certifications: ITIL 4 Foundation Microsoft Certified: Windows Server Hybrid Administrator Associate Microsoft Certified: Azure Database Administrator Associate Microsoft 365 Certified: Fundamentals VMware Certified Technical Associate CompTIA Security+ CompTIA Network+ CompTIA A+ Cisco More ❯

Relevant certifications (e.g. Microsoft Certifications or similar.) Experience with cloud platforms (e.g. Entra, M365, Dynamics 365 Business Central Knowledge of scripting and automation tools (e.g. PowerShell, PowerApps) Exposure to ITIL frameworks and structured change management processes Experience working in a regulated or enterprise environment Key Attributes: Technically adept: Demonstrates deep technical understanding and a logical approach to problem-solving Proactive More ❯

and Unix/Linux operating systems. Experience with SQL databases (Postgres, Oracle, Sybase). Understanding of trading processes, including FIX connectivity, order management, pricing, and market making. Familiarity with ITIL framework processes for incident and problem management. Knowledge of observability and monitoring tools (e.g., ELK, Grafana). Understanding of object-oriented programming languages such as C# .NET and Python is More ❯

and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future More ❯

infrastructure support; 1 year performing system administrator support. Security Clearance Qualifications TS clearance level required. CJIS Investigation Certifications/Licensures Microsoft Azure Fundamentals preferred. CompTIA Security+ preferred PMP or ITIL preferred. Preferred Skills Experience in supporting Azure/AWS cloud. Experience with system administration support tools such as Windows/Linux Experience supporting a 24x7 cloud-based environment. Experience in More ❯

a customer-facing service desk or technical support role Excellent telephone manner and written communication skills Reliable, punctual and able to work autonomously in a fast-paced environment Desirable ITIL Foundation Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and More ❯

and deliver a world-class healthcare service fit for the future. Qualifications Essential criteria Educated to Degree level or equivalent demonstrable level of work experience and knowledge Desirable criteria ITIL Intermediate Lifecycle qualification One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer). Formal project management qualifications (e.g. PRINCE … in critical environments Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution Desirable criteria Understanding of ITIL service management functions and processes Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Other Essential criteria Able to work as part More ❯

Asset Oversight : Centrally manage IT contracts and assets, ensuring compliance, cost-efficiency, and up-to-date inventories. Policy & Compliance Leadership : Develop and maintain IT policies and procedures aligned with ITIL and ISO 27001 standards. Cybersecurity Collaboration : Partner with our Managed Service Provider to implement and manage robust cybersecurity policies and practices. Technical Administration : Support key IT solutions, including Microsoft … objectives while driving performance, innovation, and long-term value creation. Required skills, experience and qualifications Qualifications A bachelor’ degree level in an IT field is desirable. Strong understanding of ITIL or other service management frameworks. Experience 5+ years of proven Service Delivery and IT operations experience. Experience in IT operational support in cloud services, managed services, and enterprise IT environments. More ❯

Works with external Suppliers and contributes towards contracts negotiation and requirements. Person Specification Qualifications Essential Educated to Degree level or equivalent demonstrable level of work experience and knowledge Desirable ITIL Intermediate Lifecycle qualification One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer). Formal project management qualifications (e.g. PRINCE … availability in critical environments Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution Desirable Understanding of ITIL service management functions and processes Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Other Essential Able to work as part of More ❯

and IT teams it may require a degree of out of hours working including attending team meetings and interactive with other IT Operations team members. What you will bring: ITIL qualified or relevant experience. Strong and broad understanding of IT methodologies, frameworks and best practices. A strong understanding of operational risk and risk-related control frameworks and practices such (COCO … COSO, ISO, ITIL, CMM, COBIT, etc.) Good technical background in a range of infrastructure technologies, specifically within a virtualized and standardised environment. Experience working in a regulated environment. Experience working with infrastructure technologies within a centrally managed cloud environment. Experience of IT Disaster Recovery planning and testing. Experience in IT service management principles. Experience in managing 3rd party suppliers and More ❯