476 to 500 of 547 ITIL Jobs

across various services. You will be working on service blueprints, contributing to service models, SLA’s, OLA’s and ensuring service designs align with ITIL practices. You’ll be creating user centred Service Design Packages, that take business and user requirements into account. Key Info: Role: Senior Service Designer Duration … Milton Keynes Key Skills: Background in ITSM roles, including Service Design Demonstrate in depth knowledge of Service Design principles, and ITSM Frameworks such as ITIL Collaborative approach to be able to lead Service Designers, and work alongside Architects, Product Owners and ITSM professionals to deliver Understanding ...

bringing structure, governance and consistency to a highly distributed environment. The Service Delivery Manager will play a key role in shaping strategy, implementing ITIL-aligned processes, and improving outcomes for over 75,000 users. This role is ideal for a Service Delivery Manager who thrives in ambiguity and wants … deliver a best-in-class function. Key Responsibilities: Design and implement a centralised IT support model. Establish governance, SLAs, and performance frameworks. Embed practical ITIL processes and best practices. Lead and manage a team of 6 Regional Managers. Oversee delivery across a distributed IT function of 160 staff. Drive consistency ...

hardware in line with procurement frameworks. Coordinate central and school-based IT teams to enable effective project delivery. Promote best practice methodologies (Agile, PRINCE2, ITIL) across all projects. Key Requirements of the IT Project Manager: Proven experience delivering IT projects within education (MAT, SAT, or schools). Strong knowledge … communication and stakeholder management skills. Strong planning, organisation, and problem-solving abilities. Ability to work independently and collaboratively. Desirable experience with Azure/Entra, ITIL, and IT procurement frameworks. Experience working in an educational environment (desirable). Apply now for the IT Project Manager Role to speak with VIQU ...

environment. Proven leadership of large-scale service delivery operations. Strong background in operational transformation and change management. Understanding of IT service management frameworks (e.g. ITIL). Experience overseeing technical support, service desk and project functions. Ability to develop processes, frameworks and operational efficiencies. Strong communication and stakeholder engagement skills. Able … operate effectively in a fast-paced, evolving environment. Desirable Experience working in the education or schools IT sector. Knowledge of ITIL, Prince2 or similar frameworks. Personal Attributes Highly driven and results focused. Confident leading organisational change. Collaborative and team-oriented. Strong customer-focused mindset. Able to operate strategically while remaining ...

2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking ...

fast-paced organisation. You will oversee the full lifecycle of several business-facing services within a multi-vendor, outsourced model—applying strong SIAM, ITIL, and IT Asset Management best practice. A major focus of the role is driving service quality, operational performance, and continuous improvement, while building strong relationships with … workplace services (service desk, devices, mobile, printers, software licensing). Proven delivery in multi-vendor or outsourced IT environments. Expertise in IT Asset Management, ITIL and SIAM. Excellent stakeholder management and communication skills. Solid experience in incident, problem, and change management. Comfortable managing budgets and reporting service performance. Self-motivated ...

Incident, Problem, Change, Request, Knowledge) o CMDB & CSDM (v4+ concepts, domains, service lifecycle) o ITOM (Discovery, Service Mapping, Event Management – preferred) • Strong understanding of ITIL processes and how they are implemented in ServiceNow. • Proven experience governing complex, multi team ServiceNow delivery programmes. Architecture & Delivery • Proven experience defining platform wide architecture … where available) Architect Level/Strategic Certifications (Preferred) • ServiceNow Certified Master Architect (CMA) or • ServiceNow Certified Technical Architect (CTA) or actively progressing toward CTA • ITIL v4 Foundation or higher ...

Solutions Architect - Defence & National Security Location: Stoke (Onsite - 5 days per week) Salary: £75,000 + benefits Clearance: UKSV clearance required (must be eligible) About the Role Sanderson Government & Defence is supporting a leading organisation ...

Security focused Solutions Architect Are you security focused, like working in a client facing environment delivering security Solutions? Looking for an Architect to join an amazing highly talented team. Delivery cutting-edge, high security solutions ...

Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) As a team: You'll learn, grow and advance in an innovative culture that thrives on ...

Bid Manager Remote KEY ACCOUNTABILITIES/ROLE PURPOSE Ultima are I need of an additional proactive and detail-driven Bid Manager to join our high-performing Bid Team. In this role, you’ll lead the ...

Employer description: Richmond and Wandsworth Councils work together through the Better Services Partnership, a shared workforce delivering vital services to our communities. We’re committed to innovation, collaboration, and continuous improvement. Our joint approach allows ...

obtained and, if necessary, identify the root cause. Recommend and/or perform upgrades on systems and Support VPN connections. Ticket work according to ITIL/Service now. Provide time/resource estimates for assigned tasks - including time tracking activities. Provide primary support to executive users and key stake holders. … Hospital or Laboratory support or working for Healthcare/Medical domain in general. Knowledge of Dicom, HL7. Any previous IT Service Desk Support. ITIL Foundation v3/4 understanding. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday ...

effectively in a team environment and build positive working relationships. Strong experience of Design, implementation, and configuration of Integration methods. Desirable Professional qualification in ITIL V3 Intermediate or ITIL 4 Specialist Module or higher. This is great opportunity for join a busy Portfolio Project Team, supporting the IT and Software ...

service desk processes and knowledge base. Support ICT service continuity and participate in disaster recovery planning and testing. Through training and professional development in ITIL, ensure adherence to ITIL principles, including a focus on value, collaboration, and continual improvement. Work collaboratively to ensure that all ICT Department projects are delivered ...

with SLAs, KPIs, and security requirements. Primary interface between the Digital & Technology department, business stakeholders, and third parties. Lead implementation and continuous improvement of ITIL based processes Maintain and develop the IT service catalogue and IT service desk capability Provide regular reporting on service performance Manage the service transition … Management within a critical infrastructure, defence, public sector, or highly regulated environment Experience of implementing new/improved processes across IT Service Management lifecycle ITIL v3 or ITIL 4 certification Managing services across IT networks, both from internal and externally provided services Service management tooling, configuration management databases (CMDB ...

agreed SLAs and service standards. Support infrastructure lifecycle management, including system upgrades, maintenance, and capacity planning to ensure service resilience and performance. Operate within ITIL frameworks and best-practice processes, ensuring compliance with organisational policies and service management standards. Following an initial period of training and competency assessment, participate … server administration, and HPE hardware In-depth knowledge of networking, storage, and infrastructure management Expertise in troubleshooting and resolving complex technical issues. Familiarity with ITIL practices and service management. Certifications such as ITIL, Microsoft Certified: Azure Administrator, AWS Solutions Architect, or similar are highly desirable Flexible to travel across ...

enterprise storage platforms, working with Fortinet security technologies. This is a very successful, well-established, award-winning MSP so they do like candidates with ITIL based or worked in a similar MSP, service management environment. Would suit someone with proven hands-on infrastructure experience, building, configuring, and implementing NetApp storage … including firewalls and core security services. Desirable Vendor certifications such as: NetApp (e.g. NCDA, NCIE, or equivalent) Fortinet (e.g. NSE 4–7 or equivalent) ITIL Foundation certification. Security Clearance Office based, Stoke On Trent Must have security clearance or be willing to go through the process as part ...

Essentials: An expert in the management and manipulation of complex datasets with strong expertise in one or more data languages. Extensive experience in ITIL-based configuration management within an IT organisation. Proven ability to lead, motivate, and manage geographically dispersed, diverse teams. Strong stakeholder management skills; building strong relationships … ensuring alignment on CMDB strategy. Experience establishing and enforcing governance processes and data quality standards within an ITIL framework. Excellent communication and interpersonal skills; effectively leading and managing teams. Strong time management and workload prioritisation skills. Commitment to delivering high quality work and understanding its impact on the business. Ability ...

site patching and maintenance at customer locations. - Provide clear communication before, during, and after maintenance windows. - Produce change documentation and implementation reports. - Work within ITIL change control processes. Required Skills & Experience Essential - 5+ years' experience in infrastructure or systems engineering roles. - Experience delivering structured patch management processes. - Knowledge of change … Cisco and Juniper firewalls - VMware vSphere ( ESXi, vCenter, vLCM) - HPE & Dell server firmware Desirable - Familiarity with backup solutions. - Exposure to automation (PowerShell scripting). - ITIL Foundation certification. - Vendor certifications (Microsoft, Cisco, VMware, Juniper). - Experience working within Network Rail or Transport for London industry sectors. ________________________________________ Personal Attributes - Professional and customer ...

candidate must have a good approach to dealing with enquiries and resolving problems, strong experience of providing technical support and a sound understanding of ITIL processes. This role will be predominantly working from customer locations in a deployment capacity, flexibility and acan doattitude would be advantageous. The ability to travel … professional development. Desirable FEDIP Practitioner or equivalent qualification at an intermediate level professional level. Theoretical and specialist knowledge gained via relevant certification such as: ITIL Foundation Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations. Experience Essential Experience supporting the delivery ...

filtering, monitoring and safeguarding technologies operate effectively. Contributing to ICT projects across multiple sites and supporting colleagues with project delivery. Working in line with ITIL best practices. Essential Technical Skills Strong knowledge of Microsoft Windows PC and Server operating systems. Strong working knowledge of Active Directory and Group Policy . … software, servers and storage. Understanding of firewall and web-filtering technologies Experience & Qualifications NVQ in ICT or equivalent experience, plus evidence of ongoing development. ITIL Foundation qualification (or equivalent). At least 2 years’ experience supporting users within an ICT support environment. Experience delivering or contributing to IT-related projects. ...

actions. Use suppliers' expertise to support and inform development roadmaps. Desirable Proven ability to create, develop and manage teams effectively. Proven experience of practising ITIL service management processes. Knowledge Essential Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Manages aspects of the product lifecycle … enabling the product to meet the needs of customers/users and achieve financial or other targets. Qualifications Essential ITIL v4 Practice manager/Managing professional/Strategic leader Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such ...

What You’ll Do Own and develop the IT service management function Manage the relationship with the managed service provider (MSP) Introduce and improve ITIL processes (incident, problem, change) Build service governance, policies and reporting Act as a key link between technology and the wider business What You’ll Bring … Experience in IT Service Management or Service Delivery Strong understanding of ITIL frameworks Experience managing third-party vendors or MSPs Exposure to ITSM platforms (ServiceNow, Jira, Halo etc.) Ability to improve processes in a growing organisation What You’ll Get Salary of £40,000 – £65,000 Strong benefits package Hybrid ...

users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving continuous improvement in service delivery in alignment with ITIL best practices. What you'll do Team Leadership: Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers Assign tasks, monitor … with other IT teams to ensure seamless service delivery Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support Ensure adherence to ITIL best practices and organizational policies Identify and implement process improvements to enhance service efficiency and effectiveness Incident and Problem Management: Oversee the management of incidents ...