/IP, OIS/CMIP/X25), operating systems (Windows, UNIX, and Linux), database/DBMS (Oracle, MS Access, Sybase) and applications (Tivoli, PeopleSoft) are required. Applies principles of ITIL, SEI/CMM to engineering work. Provides oversight/management of systems engineering teams. If assigned to Directory Services TTOs, experience with Active Directory, Identity Management, SCCM, DNS, Group Policy More ❯
/IP, OIS/CMIP/X25), operating systems (Windows, UNIX, and Linux), database/DBMS (Oracle, MS Access, Sybase) and applications (Tivoli, PeopleSoft) are required. Applies principles of ITIL, SEI/CMM to engineering work. Provides oversight/management of systems engineering teams. Provides technical project management and/or leadership to engineering teams and projects. If assigned to More ❯
update sets are captured, retrieved, and committed correctly in the target instances Compliance and audit readiness Perform regular audits of update sets to ensure compliance with internal policies and ITIL standards Document deployment procedures and rollback plans for major updates Ensure that update sets do not contain unwanted or unnecessary changes (e.g., personal test scripts) Automation and optimization Utilize ServiceNow … management Preferred Qualifications Possesses 3-5 years' experience with ServiceNow administration, configuration management and maintenance of the ServiceNow platform. Prior knowledge and experience with ServiceNow's ATFs Understanding of ITIL foundation or ITIL certified AWS cloud certifications Knowledge of Agile development methodologies. Knowledge of Jira and Confluence. Windward Consulting strives to attract and retain the best individuals and provide an More ❯
one or more Operating Systems: Windows, Linux, Solaris, UNIX, and/or AIX systems Must have a current DoD 8570.1-M IAT Level III certification (i.e., CASP). Desired: ITIL Foundations certification desired. Education Required Salary Range Requires 5 to 8 years with BS/BA or 3 to 5 years with MS/MA or 0 to 2 years More ❯
disaster recovery practices Experience with datacenter concepts and technologies Cloud computing (AWS, Azure) CompTIA Security+ certification or other industry-recognized certifications relevant to a Linux System Administrator BASH Scripting ITIL Foundations and/or ITIL Service Operations What We Offer: Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we More ❯
and non-technical stakeholders. Process-Oriented : A mindset for structure, accuracy, and process adherence, with a willingness to improve and refine. Framework Knowledge : Familiarity with Agile methodologies , Waterfall , and ITIL service management is beneficial. Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) or equivalent PRINCE2 , PMP , or equivalent project management qualification Bachelor’s degree in InformationTechnology , Business More ❯
with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes: Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel Multi-tasking capabilities and ability to thrive in a More ❯
User Computing, IAM, PKI, Server hardening, SIEM, SOAR, virtualisation (VMware) Participate in pre-sales tasks and perform ongoing support of delivery collateral. Familiarity with MITRE ATT&CK Familiarity with ITIL Who we are: We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio More ❯
Lutterworth, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Cyber Talent Limited
Desktop OS o Microsoft Azure, Intune, MS Defender o Network architecture, VPN, Firewalls, Routers o Virtualisation platforms o Backup and recovery solutions o Linux and macOS environments Familiarity with ITIL framework and process-driven service delivery. Strong communication, stakeholder management, and leadership skills. Comfortable working across time zones and in a high-availability environment. This is just a short o More ❯
Remedy Helix or ServiceNow). Basic troubleshooting skills for common IT issues, including hardware and software problems. Strong customer service orientation with excellent communication skills. Certifications preferred: CompTIA A+, ITIL Foundations, or HDI Support Center Analyst The salary range for this role is $54k to $59k. DecisionPoint provides a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term More ❯
non-persistent desktop environments Experience with profile management tools such as VMware DEM or Profile-Unity Knowledge of Active Directory, Group Policy, and load-balancing principles Understanding of the ITIL framework and architectural standards like TOGAF VMware Certified Associate - Data Center Virtualization (VCA-DCV) or similar Experience with ticketing systems such as ServiceNow, Remedy, or Service+ Clearance Requirements Applicants selected More ❯
integration development. Transferrable skills from previous employment and a knowledge of how these will prove beneficial in this role. Bachelor's degree in computer science or closely related discipline. ITIL Certification. Availability to manage customers outside of the UK & Ireland region. Excellent communication skills to bridge the gap between technical and non-technical stakeholders. About us With over More ❯
integration development. Transferrable skills from previous employment and a knowledge of how these will prove beneficial in this role. Bachelor's degree in computer science or closely related discipline. ITIL Certification. Availability to manage customers outside of the UK & Ireland region. Excellent communication skills to bridge the gap between technical and non-technical stakeholders. About us With over More ❯
Dunstable, Bedfordshire, South East, United Kingdom
Stefanini UK Ltd
of Windows 10 & 11, Expertise of DOS and VBS, Knowledge of PowerShell Knowledge of IOS - iPhone/iPad, MS certified preferable, Successful experiences of a transition phase, trained on ITIL V3 and ideally ITIL certified, Working knowledge of project management - certification is preferable, Knowledge on backup/restore tool is required, Advanced knowledge of virtualization, E-mail systems, Microsoft Sharepoint More ❯
execution of strategic programs and projects. Work Experience, Knowledge, Skills & Abilities: Shall have a Project Management Professional (PMP ) certification from the Project Management Institute (PMI) and have successfully completed ITIL Foundations training. Minimum of eight (8) years of experience managing projects, with a focus on business process and re-engineering projects. Clearly possess the following knowledge and skills: Proficient with More ❯
including Office 365 and Exchange Online migrations. Proficient with Microsoft 365 suite: Exchange Online, SharePoint, OneDrive, Teams, and security/compliance tools. Solid understanding of PM methodologies such as ITIL Foundation, CMM, or PMI. Experience with change management and cybersecurity practices. Strong problem-solving and troubleshooting capabilities. Desirable Skills: Leadership and stakeholder management experience. Proven collaboration with cross-functional teams. More ❯
CompTIA Security+) Desired: Familiarity with IC ITE services and classified environments Experience with ServiceNow or other ITSM systems 8 years of experience in IT service delivery, governance, and compliance. ITIL 4 Foundation Certification - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member More ❯
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
someone with excellent organisation, communication and leadership skills who has: Experience of managing sizeable application support contracts Experience working with teams across the SDLC - Development, Test, etc. Worked within ITIL based framework, with experience of: Environments Management Change Management Release Management Experience of managing and monitoring services against agreed SLAs/KPIs Experience in reporting and analysing data to see More ❯
Farnborough, midlands, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
someone with excellent organisation, communication and leadership skills who has: Experience of managing sizeable application support contracts Experience working with teams across the SDLC - Development, Test, etc. Worked within ITIL based framework, with experience of: Environments Management Change Management Release Management Experience of managing and monitoring services against agreed SLAs/KPIs Experience in reporting and analysing data to see More ❯
skills for complex IT issues, including hardware, software, and network challenges. Familiarity with USDA standards and policies, including asset management, knowledge management, and Section 508 compliance. Strong understanding of ITIL best practices and the ability to apply them within a Tier 3 support environment. Excellent leadership and interpersonal skills, with proven experience in team mentorship and performance management. Highly organized More ❯
Facilitate aged ticket meetings with government teams Qualifications High school Diploma or BA/BS degree prefered Excellent communication skills and professionalism dealing with both internal and external entities. ITIL and agile experience preferred. Five (5) years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands-on experience in the IT … industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite. Experience in Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items. Experience with front-end technology and frameworks such as HTML, Vue.js, Knockout More ❯
or industrial setting. Familiarity with ERP, CRM, MES, or other enterprise applications used in production and logistics. Exposure to integration tools such as Workato and Power Automate. Knowledge of ITIL or other service management frameworks. Certification in relevant application platforms or workflow tools is a plus. Physical Requirements: Must be able to lift and carry awkward items weighing up to More ❯
to build things, or experiment with technology. You will have these key skills • Some exposure to Linux - administering systems and diagnosing problems on the command line. • Incident management using ITIL-like frameworks and tooling (eg: ServiceNow). • A basic understanding of networking fundamentals (eg: TCP/IP, VLANs, routing). You will bring some of these skills, but more importantly More ❯
with ServiceNow scripting (e.g., JavaScript, Glide API) to support test automation and troubleshooting Experience in DoD or federal environments is highly desirable Certifications: ServiceNow Certified System Administrator (CSA) required ITIL certification or additional ServiceNow certifications (e.g., CIS-ITSM) are a plus Technical Proficiency: Strong understanding of ServiceNow platform architecture, workflows, and integration points Proficiency in using automation tools, including ServiceNow More ❯
exceptional support across a range of end-user technologies, including workstations, mobile devices, and multifunctional peripherals. You will ensure Help Desk operations are run efficiently and in alignment with ITIL-based best practices, focusing on rapid issue resolution, knowledge capture, and continuous service improvement. This is a great opportunity for a detail-oriented, technically capable individual who thrives in a More ❯