troubleshooting Experience using ticketing systems for workflow and task tracking Comfortable working rotating shifts, including nights and weekends Desirable Qualifications: Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k More ❯
Strong Understanding Of Client Support Methodologies And Ticket Resolution Processes. Familiarity With Documentation Standards, Particularly Cmmi Requirements. Excellent Communication And Interpersonal Skills For Effective Collaboration. Certification Optional But Valuable: Itil Foundation Certification. More ❯
and service management best practices At least 5 years' experience in IT infrastructure operations and/or project management roles PRINCE2 Practitioner or similar project management certification (e.g., PMP, ITIL). All applicants for the IT Project Manager must have the right to work in the country as the Company is not able to offer visa support. We regret that More ❯
and topologies. Strong written and verbal communication skills. Desirable: TOGAF framework knowledge or certification. Excellent stakeholder management and leadership skills. Ability to manage multiple tasks with precision and autonomy. ITIL-aligned support experience in business-critical environments. Security Clearance: Must be eligible for SC clearance (based in the UK for minimum of 5 years). If you have the relevant More ❯
system. Excellent communication skills across technical and non-technical audiences. Highly organized and proactive , with a bias for clarity, automation, and high impact. Bonus: experience with Jira Service Management , ITIL processes, or team operational planning. Team Why Join Lary? You'll shape the foundation of our DevOps strategy and culture. You'll grow into a leadership role with full support More ❯
system. Excellent communication skills across technical and non-technical audiences. Highly organized and proactive , with a bias for clarity, automation, and high impact. Bonus: experience with Jira Service Management , ITIL processes, or team operational planning. Team Why Join Lary? You'll shape the foundation of our DevOps strategy and culture. You'll grow into a leadership role with full support More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Circle Group
TCP/IP) Virtualisation technologies (VMware ESXi 6.0>, Hyper-V), Citrix desirable Previous experience around migrations e.g. Exchange on-prem to Office 365, Exchange Online etc. Any certifications around ITIL, PRINCE2 and within Microsoft and Cloud space with be a bonus In this position, you will achieve exposure to a range of exciting project work enhancing IT Security, Infrastructure and More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Circle Recruitment
TCP/IP) Virtualisation technologies (VMware ESXi 6.0>, Hyper-V), Citrix desirable Previous experience around migrations e.g. Exchange on-prem to Office 365, Exchange Online etc. Any certifications around ITIL, PRINCE2 and within Microsoft and Cloud space with be a bonus In this position, you will achieve exposure to a range of exciting project work enhancing IT Security, Infrastructure and More ❯
amended from time to time. What we're looking for: Qualified to degree level or time served experience. CISA, CRISC or similar professional qualifications but training will be provided ITIL, COBIT, SOX knowledge - Desirable 2-3 years of experience working within an IT control testing programme Experience working in an external audit team within a Big 4 or similar corporate More ❯
Raunds, Wellingborough, Northamptonshire, England, United Kingdom
Howdens Joinery
fuel digital transformation Drive a culture of architectural excellence, innovation, and continuous improvement across the technology organisation Ensure adherence to modern IT standards and architectural frameworks (e.g., TOGAF, SAFe, ITIL, ArchiMate, cloud reference architectures) What we need from you Significant experience in enterprise architecture leadership, ideally within a vertically integrated organisation covering multiple business functions Proven track record in defining More ❯
Carpenders Park, Watford, Hertfordshire, England, United Kingdom
Howdens Joinery
fuel digital transformation Drive a culture of architectural excellence, innovation, and continuous improvement across the technology organisation Ensure adherence to modern IT standards and architectural frameworks (e.g., TOGAF, SAFe, ITIL, ArchiMate, cloud reference architectures) What we need from you Significant experience in enterprise architecture leadership, ideally within a vertically integrated organisation covering multiple business functions Proven track record in defining More ❯
you Cisco CCNP (or equivalent) qualification. Extensive experience in large enterprise networks and cloud infrastructure. Skilled in Cisco routing/switching, security appliances, wireless, and SD-WAN. Knowledge of ITIL processes, with 3rd-line support experience. Strong communicator with proven stakeholder engagement skills. A team player who can stay calm and effective under pressure. Think this one's for you More ❯
incident and problem management processes during testing phases. Required Skills & Experience: * Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). * Strong understanding of ITIL processes and operational readiness. * Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. * Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. * Excellent analytical and problem-solving More ❯
to AI or digital innovation. Strong organisational and communication skills. Ability to work independently and as part of a team. Willingness to travel across sites Desirable qualifications and experience: ITIL or Six Sigma certification. Experience in digital product coaching, UX research, or business analysis. Familiarity with AI technologies and their application in service delivery. What you'll get in return More ❯
incident and problem management processes during testing phases. Required Skills & Experience: * Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). * Strong understanding of ITIL processes and operational readiness. * Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. * Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. * Excellent analytical and problem-solving More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nigel Wright Group
attention to detail. Willingness to learn and take initiative. Ability to work independently and collaboratively. Desirable Skills & Experience Experience with cloud platforms (e.g., Microsoft 365, Azure). Familiarity with ITIL practices or service desk tools. Previous experience in a fast-paced support environment. More ❯
complex technical skills Good customer service attitude Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred) Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python) ITIL knowledge – principles and application Ability to support and develop junior colleagues More ❯
Newburn, Riverside, Newcastle upon Tyne, United Kingdom
North East Ambulance Service NHS Foundation Trust
the role. Person Specification Education, Qualification and Training Essential Relevant degree or significant experience in understanding of defect & testing tools Desirable Certification in Software testing Prince2 Practitioner or equivalent ITIL Foundation Key Skills, Knowledge and Apptitude Essential Some test management background within a fast-paced business with experience using multiple testing technologies. Functional test planning, preparation and execution including experience More ❯
Chester, Cheshire West and Chester, Cheshire, United Kingdom
Ascendion
Windows, and databases. 9. Participate in on-call support for real-time issue triaging and restoration efforts. Required Skills & Experience: 1. 5+ years of IT experience in Production Support, ITIL, or Technical Implementations. 2. Strong expertise in Java/J2EE (Core Java, JDBC, Web Services, MQ, Microservices, MuleSoft). 3. Hands-on experience with middleware technologies (IBM WebSphere MQ, JBoss More ❯
Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We are a rapidly More ❯
warrington, cheshire, north west england, united kingdom
ConnexAI
Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We are a rapidly More ❯
bolton, greater manchester, north west england, united kingdom
ConnexAI
Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We are a rapidly More ❯
site Required Skills and Attributes Experienced with Microsoft 365 toolsets to support end users Knowledge of MS Defender for threat detection monitoring A good understanding of IT support principles (ITIL desirable) A good understanding of security practices ad standards (ideally Secure by Design, Cyber Essentials, ISO27001). Familiarity with Microsoft 365 CoPilot and its use in productivity and support workflows More ❯
of working within a customer-facing role and a good understanding of business objectives. Previous experience working within the IT/Managed Services sector with an understanding of the ITIL v4 framework. Understanding of customer business requirements and the ability to translate these into service deliverables Excellent analytical and communication skills along with the ability to build strong relationships with More ❯
Bath HQ - Hybrid Model - Weekly visitsDuration: 6 months - extensions highly likely Experience required: - Strong, understanding and competency of IT. E.g. cloud infrastructure, , integration methods, reporting and analytics, active directory, ITIL, customer support and change management. - Excellent D365 product knowledge. E.g. modules, services, Developer tool suites, use cases, case studies. - Prior experience in relevant role (e.g. support/development) using D365 More ❯