526 to 550 of 635 ITIL Jobs

continually enhancing their skills and collaborating with other IT professionals, they ensure the robust functionality and security of the organisation's IT infrastructure. Utilise ITIL-aligned support management processes and tools to log and categorise incidents, assess their impact, and assign appropriate priority levels according to IT Service Desk Procedure … needed What we are looking for Experience in an IT Service Desk or similar role Relevant certifications such as CompTIA A+, Network+, Security+, ITIL, or Microsoft Certified Professional (MCP) are highly desirable Strong technical knowledge of Windows operating systems, Microsoft Office Suite, and networking concepts, including TCP/ ...

succeedWe are looking for a Service Desk Analyst with some experience supporting Windows 10, 11, Office 2016, 2019 and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient … leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits. If you don't hold an ITIL, or CompTIA+ certification(s), you will be supported whilst you gain these industry-recognised certifications. What you need to do nowIf you're interested ...

Join Our Team as a Senior Networks Engineer and Shape the Future of High-Performance, Secure Network Infrastructure Are you a seasoned Networks professional with a passion for designing, implementing, and maintaining robust and secure ...

Are you an experienced Cloud Analyst looking for a role in an exciting new function? We are on the lookout for a skilled cloud professional with experience working on Microsoft Azure and Oracle Cloud to ...

Service Manager - ITIL/ITSM - hybrid - £60K Hybrid - 1 day a week in office - Manchester/Huddersfield Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management … Compliance to support audit readiness (ISO 27001/SOC 2). What you'll need: 5+ years' experience in IT service management, ITSM, ITIL, including awareness of Devops/Strong understanding of ITIL practices and service governance. Hands-on experience with cyber security and risk management. Familiarity with tools such ...

research or prototyping team. Wide-ranging interest in technology and its implications for system development (Hardware, Software, Cloud, Mobility and User Experience). Zachman, ITIL Managed Professional, or ITIL Expert Leader/Master. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary ...

looking for someone with: Hands-on experience as a ServiceNow Administrator or in a junior ServiceNow role Good understanding of ITSM and ITIL concepts (ITIL Foundation desirable) Experience configuring workflows, forms, catalog items and business rules Basic experience or exposure to REST/SOAP APIs (or a strong willingness ...

Agile team to support secure, resilient tooling implementations. Provide subject matter expertise across ITSM processes and tooling. Essential Skills Strong experience with ITSM/ITIL tooling (e.g., ServiceNow, BMC Remedy/Helix, CA SDM, Cherwell, Freshworks, ManageEngine ). In-depth knowledge of ITSM/ITIL/ITOM/eTOM frameworks … ITIL v4 preferred). Architecture and implementation of secure enterprise solutions. Technical knowledge including Windows Server, Active Directory, SQL/SQL Clustering, PKI . Scripting and integration experience: PowerShell, SQL, JavaScript, REST, C#, Power BI . DV clearance (essential) For immediate consideration, please apply with a copy of your ...

Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. K ey Responsibilities: Oversee … manage ITIL-aligned service management processes and frameworks. Act as a point of escalation for major incidents and ensure timely resolutions. Ensure compliance with SLAs and KPIs, driving continuous improvement in service delivery. Collaborate with cross-functional teams to optimize IT services and systems. Lead stakeholder communications and ensure customer ...

Comfortable working to targets and SLAs BTEC, Diploma or equivalent in IT or a related discipline Desirable Service Desk Institute (SDI) certification or equivalent ITIL Foundation or working knowledge of ITIL environments Experience working in the public sector or NHS-style organisation If you have the skills and experience ...

solutions of significant size and complexity. Your transferable skills and experience: Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager BMC Remedy BMC Helix … ServiceNow Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (E.g. ITIL v4 certified). Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises ...

across the organization. The role bridges business operations and IT service management, ensuring services are designed, transitioned, operated, and continually improved in line with ITIL practices. A core focus is on environment management , particularly in Windows-based infrastructures , supporting controlled deployments, environment readiness, and operational stability. Key Accountabilities Requirements & Process … document business and service management requirements (SLAs, OLAs, KPIs). Map current vs. target processes for Incident, Problem, Change, Request Fulfilment, and environment readiness. ITIL Process Design & Improvement Design and optimize ITIL-aligned workflows for service operations and environment management. Drive continual improvement initiatives based on operational metrics and audit ...

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...

Change Enablement & Config Manager (ITIL v4), Hybrid Our client, an industry leading and national business, is looking to hire a IT Change Enablement & Config Manager with a strong background in ITIL v4-aligned practices. The successful candidate will have a background as a Change & Config Manager with strong expertise … ITIL v4-aligned practices, specifically Change Enablement and Configuration Management (CMDB). The ideal candidate will have hands-on experience as an IT Change Manager combined with proven capability in managing and maintaining a CMDB within enterprise ITSM toolsets. Please note, engagement via Umbrella Company Only; all taxes & NI deducted ...

Delivery Manager , you will own service performance across infrastructure and support functions, working closely with customers and internal teams. You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management. The role includes developing service plans, forecasts, and models for VMware environments … Delivery Manager Strong experience in service delivery management within secure IT environments. Proven background in capacity management and service performance assurance. Good understanding of ITIL frameworks , with certification preferred. Experience working with VMware based infrastructure . Strong stakeholder management, communication, and issue resolution skills. Analytical mindset with the ability ...

across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration … service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality ...

guide a talented support team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. … Strong knowledge of reporting measures and data analyst skills to produce and review relevant MI. Base Requirement: University degree or have IT related qualifications ITIL Qualified. Qualified candidates must have a minimum of 7 years’ experience working in a similar role. Has experience of working, and managing personnel in multiple ...

strategy Ensure integration across Microsoft 365, Power Platform, ESRI ArcGIS, and Azure Collaborate with IT leaders, product teams, and stakeholders to shape solutions Embed ITIL 4 principles across service lifecycle functions Monitor performance via Power BI dashboards and deliver actionable insights Ensure compliance with NIST CSF 2.0 Level … service optimisation Maintain service architecture documentation and governance artefacts What You'll Bring Significant experience in IT service architecture and integration Strong grasp of ITIL and modern service management practices Excellent stakeholder and vendor management skills Public sector or enterprise-scale experience Expertise in Microsoft Azure, cloud-native tools ...

automate processes. Manage notifications, UI pages, and dashboards Create and manage user roles, groups, and ACLs. Maintain CMDB health and data integrity. Implement ITIL best practices for service management. Analyse current processes and propose automation opportunities. Support agile development and iterative enhancements. Maintain technical documentation and knowledge base. Provide training … customisation. Experience with Agile/SCRUM project management methodologies Experience with workflow design, integrations, and performance tuning. Certifications such as ServiceNow System Administrator and ITIL Foundation are highly desirable. At least 4 to 5 years of hands-on ServiceNow administration and development experience. Exposure to incident/problem/change ...

provide a single point of contact and first line technical support for all IT enquiries from internal United Utilities customers, whilst following well defined ITIL processes. In this role you will also be responsible for the accurate registration of new incidents and requests, as well as the assessment of business … issues creatively. This role may not be eligible for the visa sponsorship Qualifications Proven experience working in a service desk or desktop team environment ITIL V3/V4 Qualification We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return ...

integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency Key Responsibilities: Deliver L2/L3 support for DERMS … aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). ...

integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency Key Responsibilities: Deliver L2/L3 support for DERMS … aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). ...

integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency Key Responsibilities: Deliver L2/L3 support for DERMS … aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). ...

integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency Key Responsibilities: Deliver L2/L3 support for DERMS … aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). ...

integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency Key Responsibilities: Deliver L2/L3 support for DERMS … aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). ...