626 to 650 of 742 ITIL Jobs

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...

with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification ...

with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification ...

commercial management. - Demonstrated ability to engage with and influence senior stakeholders and governance boards. Desirable Skills: - Knowledge of Agile delivery methods. - Understanding of ITIL service management and transition principles. - Previous experience in the nuclear, energy, or major infrastructure sectors. - Familiarity with EDF Group IT governance processes and standards. - Experience … Agile or hybrid delivery methodologies. - Understanding of ITIL service management and transition principles. - Experience with digital transformation projects involving enterprise applications, data platforms, or infrastructure modernisation. ...

when needed * Extensive IT support experience, including onboarding and migrations * Strong Microsoft 365 knowledge (Intune, Purview, Security, Azure, Entra) * Working knowledge of GDPR, ITIL-aligned systems and security best practice * A collaborative approach to leadership and service delivery * Able to juggle multiple priorities and complex technical challenges * Excellent documentation, planning … client communication skills Nice to Have (Not Essential) * Certifications in Microsoft 365, CompTIA or ITIL v3/4 * Experience with Dynamics CRM, RMM tools, scripting (PowerShell, BASH), and Teams PSTN or 3CX admin What's in it for You? * Extra annual leave, Including your birthday off, plus long-service bonuses ...

delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews, reporting and governance meetings. Ensure ITIL processes, including Incident, Problem and Change Management, are followed. Act as the main escalation point for service-related issues. Coordinate delivery across multiple teams … Build strong relationships with customer and internal stakeholders. Requirements Essential Experience as a Service Delivery Manager in a managed services environment. Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting ...

business value. Driving continuous improvement across the ServiceNow estate. Defining architecture governance and ensuring solutions follow best practice. Providing strategic guidance around ServiceNow capabilities, ITIL processes and industry trends. Participating in Design Authority and Architecture Review meetings. Working closely with project teams, business stakeholders and technical specialists to deliver high … ability to lead technical discussions and influence architectural decisions. Certifications Essential: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ITIL Foundation Desirable: ServiceNow Certified Application Developer (CAD) If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions within a collaborative ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analyst Background … shift-based IT support environments Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform … Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable ...

Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform … Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable ...

Experience: • 10+ years of IT experience with 5+ years’ experience in ServiceNow Architecture Certifications • ServiceNow CSA (Certified System Administrator) • ServiceNow CAD (Certified Application Developer) • ITIL Foundation • Experience in JavaScript, AngularJS, HTML, and ITSM best practices. Responsibilities: • Proven experience as a ServiceNow Architect • Expertise in ServiceNow scripting (Business Rules, Client Scripting …/compliance protocols, and perform performance tuning to ensure stability • Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB) Desirable skills/knowledge/experience: • Excellent communication and interpersonal skills • Strong problem solving and analytical abilities • Good team management ...

detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial ...

assets and administrative processes (e.g. devices, peripherals) Developing user documentation and knowledge bases to enhance self-service and user experience Driving continuous improvement across ITIL service processes (incident, change and release management) What We're Looking For Strong experience in IT infrastructure, systems and support environments (minimum 3 years) Proven … communication skills, with the ability to explain technical concepts clearly The ability to prioritise effectively and manage competing demands in a dynamic environment Desirable: ITIL certification (or working knowledge of ITIL practices) Experience with cloud technologies, networks (LAN/WAN), Microsoft systems and business applications Experience in a social housing ...

Cloud, End User Computing and Cyber Security teams. Drive the delivery of high-quality ICT services across 1st, 2nd and 3rd line support. Embed ITIL best practice across Incident, Problem, Change and Continual Service Improvement. Manage cloud infrastructure, cyber security platforms and operational technology services. Lead and mentor technical managers … response Vulnerability management Endpoint protection Experience managing enterprise networking, end user computing and modern workplace technologies. Strong supplier and contract management experience. Experience delivering ITIL-based service management and continual service improvement. Experience developing service reporting, KPIs and operational performance frameworks. Experience leading multidisciplinary technical teams through change and transformation. ...

IT Infrastructure Engineer Location: Omagh Job Type: Full-time Salary: £Negotiable REED Technology are delighted to partner with an excellent FMCG organisation who are seeking to hire an IT Infrastructure Engineer. As an IT Enterprise ...

A vacancy has become available within the Infrastructure Team for a Digital Infrastructure Technician . This role offers an exciting opportunity to join a forward-thinking team of skilled technicians, dedicated to maintaining a robust ...

that customers receive a professional, responsive and well-governed service that meets operational expectations and supports long-term customer confidence. Qualifications and Certifications Mandatory • ITIL Foundation v4 or v5 Foundation • Security Clearance: SC (essential), DV (preferred). Desirable • ITIL Practitioner, Managing Professional or equivalent IT service management certification. • Service management ...

including troubleshooting performance and access issues Familiarity with monitoring tools such as SCOM and/or Azure Monitor Experience using ServiceNow or similar ITIL-based ticketing systems Qualifications Microsoft Certified: Azure Database Administrator Associate (or equivalent) - desirable ITIL Foundation - desirable What you'll get in return Opportunity to work within ...

rather than just report them. Critically, you build structure where it doesn't yet exist and challenge weak processes rather than work around them. ITIL Foundation certification is required – candidates without it will not be considered. Higher-level ITIL qualifications (Managing Professional or Strategic Leader) are a strong advantage. Project ...

across our ICT service, diagnosing, managing and resolving complex technical issues across Microsoft 365 products, networks, data management and core infrastructure. Working within the ITIL framework, you will resolve incidents and complete projects from design through implementation, testing and transition to service. You will mentor and guide the ICT team … networks and Microsoft 365 - Manage liaison with third party suppliers and support contractors to ensure effective problem resolution - Log, prioritise and resolve incidents using ITIL based policies and procedures with complete documentation - Act as incident manager for major incidents, including cyber security incidents as required - Provide mentoring, guidance and knowledge ...

high-performing and user focused culture. \n\n Service Strategy, Governance and Supplier Management \n \n Ensure alignment to IT operations frameworks (e.g. ITIL), embedding guideline across incident, problem, change and service management areas. \n Stay informed of industry developments and emerging technologies, finding opportunities to enhance service capability … efficiency. \n\n The role will require technical ability: \n \n Demonstrable understanding of ITIL practices, including incident, problem, change and service level management \n Strong understanding of IT service delivery frameworks and operating models \n Experience using ITSM tools (e.g. Jira Service Management or similar) to handle service performance ...

activity on the ticketing system Supporting user account management including resets and access requests Keeping users updated throughout the lifecycle of their request Following ITIL processes, information governance and data protection standards Essential Criteria: Experience within a service desk or first line IT support role Good customer service and call … handling experience Understanding of ITIL principles and ticketing systems Basic knowledge of Microsoft Office and desktop hardware Strong communication and problem solving skills Ability to work under pressure and manage workload effectively If your skills match the above criteria, please apply with your up-to-date ...

activity on the ticketing system Supporting user account management including resets and access requests Keeping users updated throughout the lifecycle of their request Following ITIL processes, information governance and data protection standards Essential Criteria: Experience within a service desk or first line IT support role Good customer service and call … handling experience Understanding of ITIL principles and ticketing systems Basic knowledge of Microsoft Office and desktop hardware Strong communication and problem solving skills Ability to work under pressure and manage workload effectively If your skills match the above criteria, please apply with your up-to-date ...