301 to 325 of 532 Problem Management Jobs

We are looking for an individual who is, at heart, a problem solver and finds it exciting to work with people and technology. Apprenticeship schemes aim to provide a learning experience to achieve the desired skills and knowledge needed to obtain the course degree. Role A successful applicant will be able to learn new skills rapidly, be motivated to … via tickets, phone, emails, teams, or in person and providing first-contact support. During this task, proper communication, documentation, and escalations within the ticketing system need to be achieved. Problem management: Investigation of problems in systems, processes, and services. Implementation of agreed-upon remedies and preventative measures. Application support: Investigation and resolution of issues relating to applications. Providing … ports for correct network activity when equipment is moved, or new equipment is connected. IT Infrastructure: Carrying out agreed operational procedures of a routine nature. Performing maintenance, installation, and problem resolution including checking notifications and reading logs. Training Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of More ❯

organisations Provides point of contact for solutions and related questions or issues on software licensing Facilitates Unisys and client standard processes for ITIL core functions such as Software Asset Management Provides point of contact for process related questions or issues and facilitates process related meetings Ensures contractual service support requirements are understood and managed. Presents operational and service level … are understood and followed. Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately Business Development: Leverages “technical/subject matter … major infrastructure solution area as designated in the project plan. Keep abreast of information technology and applied research trends and developments and incorporate them into assignments where appropriate. People Management: May provide formal management of a team of technologists, manage performance feedback, and provide training and professional development opportunities to help individuals reach their full potential. May lead More ❯

Senior DevOps Software Engineer The Senior DevOps Software Engineer will assist in the design, development, testing, deployment, troubleshooting and incident/problem management for the Software Defined Networking (SDN) components. Education and Experience: Bachelor's degree in a relevant technical discipline, plus 8-12 years of prior relevant experience Strong working knowledge of Git and experience with development … days of start date Responsibilities: Develop automated CI/CD build/deployment pipelines using Cloudbees/Jenkins, Artifactory, OpenShift/Kubernetes, Docker, Ansible and Bitbucket. Lead software configuration management (SCM) release planning and version control, providing SCM support throughout a software product's life cycle (initial software development through promotion to Test, QA and Production Environments). Plan More ❯

Agency (DISA) standards. Work directly with customers, solution architects and vendor SMEs to implement changes and also identify, analyze, and resolve issues. Manage Service Orders, in accordance with Change Management procedures Ensure Telecommunication Service Orders (TSOs) are in place and accurate for scheduled network additions and changes Initiate network device configurations using configlets Analyze DISN and databases to validate … request. Basic Qualifications: Proficient knowledge of various network hardware equipment specifications, configuration and testing processes, and industry specifications. Knowledge of configuring, activating, testing, and analyzing network systems. Network engineering, problem management, and performance management experience. Understanding of basic telecommunications and information technology terms and technology. Knowledge of data and voice network design carried over various transmissions systems More ❯

as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative … Technical and functional support for the Interactive Brokers’ platforms Desktop applications (Windows, macOS, and Linux) Mobile applications (Android and iOS) Troubleshooting and support for Interactive Brokers’ web-based offerings Problem management with a focus on wide-scale technical issues Requirements Languages: fluency in English and German is a must. Any other European language is a plus. Bachelor’s More ❯

the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout … the integration landscape. Code, conduct unit testing, and provide support for System Integration Testing (SIT) for each Integration Object. Technical development of junior team members. Integration Operations Incident and problem management for the production integrations. Continuous improvement on deployed APIs/Interfaces (logging, alerting, visualizations, reconciliation reports, etc.). Improvement of on-prem Mulesoft platform (OS Upgrades, Mulesoft … SOA; building workflow/processes leveraging common frameworks. Extensive knowledge of Mulesoft Cloudhub and on-prem deployment models emphasizing automation, reusability, and scalability. Experience with advanced components of API Management (API Governance, Security). CI/CD pipelines and source control management. Extensive design experience for real time, near real time, pub/sub, a/synch, messaging/ More ❯

and train local Incident Response teams with skills based on state of the art tooling - Perform other duties as required by the organisation. BASIC QUALIFICATIONS - Experience in an incident management call leader capacity. - Proven analytical skills identifying customer impacting issues. - Experience developing and implementing standard operating procedures. - Problem management expertise in identifying root cause and develop reporting More ❯

and train local Incident Response teams with skills based on state of the art tooling. Perform other duties as required by the organisation. BASIC QUALIFICATIONS Experience in an incident management call leader capacity. Proven analytical skills identifying customer impacting issues. Experience developing and implementing standard operating procedures. Problem management expertise in identifying root cause and develop reporting More ❯

cloud services. Manage provisioning, configuration, and lifecycle of cloud resources. Monitoring & Automation Proactively monitor systems and resolve issues. Implement automation tools and scripts for deployment, scaling, and maintenance. Incident & Problem Management Investigate and resolve incidents and root causes. Drive improvements to cloud reliability and service quality. Governance & Documentation Maintain up-to-date procedures and compliance with security standards. More ❯

cloud services. Manage provisioning, configuration, and lifecycle of cloud resources. Monitoring & Automation Proactively monitor systems and resolve issues. Implement automation tools and scripts for deployment, scaling, and maintenance. Incident & Problem Management Investigate and resolve incidents and root causes. Drive improvements to cloud reliability and service quality. Governance & Documentation Maintain up-to-date procedures and compliance with security standards. More ❯

to Design standards and patterns, and forms part of the governing body of EADA Supports Projects and Product Enhancements throughout the development and delivery lifecycle Assists in Incident/Problem management, Root Cause Analysis and definition of solutions Works closely with the engineering team(s) – encouraging continuous improvement in the development, build, test and maintenance of the system … technical issues in a clear manner to technical and non-technical audiences Experience of Agile Methodology (ideally SAFe) Work independently and collaborate effectively across the organization Strong analytical and problem-solving skills So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match More ❯

disaster recovery, backup strategies, and high availability configurations. Ensure compliance with security, regulatory, and data privacy requirements. Guide and mentor infrastructure engineers and support teams. Engage in incident and problem management as an escalation point. Requirements Essential: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 7+ years in infrastructure engineering More ❯

with computer and network security, authentication, and cryptography. • Demonstrated experience identifying possible technical or security problems with technology products and services and providing documented guidance. • Demonstrated experience performing complex problem management, research and issue resolution. • Demonstrated experience analyzing network architectures, network topologies, endpoint devices, software applications, cloud-based platforms, and services for technical issues. • Demonstrated experience with communications More ❯

networking components such as Load Balancers and firewalls. Experience with cloud infrastructure in Azure, GCP, or other public cloud platforms. Familiarity with JIRA, Confluence, and ServiceNow (Incident, Change, and Problem Management modules). A great understanding of automation and Infrastructure as Code (IaC)-experience with tools like Ansible, Terraform, or Python is a plus. About working for us More ❯

troubleshoot real-time issues in a live airport environment under pressure. Experience working in multi-vendor or airline operational setups involving airport and third-party stakeholders. Knowledgeable of incident management and SLAs, preferably aligned with ITIL standards. Strong documentation and communication skills for logging incidents, updates, and resolutions. Willingness to work in shift patterns, including early mornings, late evenings … airline schedule disruptions and system impacts during IROPs (irregular ops). Experience supporting international airport environments or multi-airline terminals. Ability to perform root cause analysis and contribute to problem management. Basic scripting or automation (e.g. PowerShell, batch scripts) for system checks/log extraction. Awareness of aviation security protocols and operational compliance at airports. Rewards & Benefits: TCS is More ❯

troubleshoot real-time issues in a live airport environment under pressure. Experience working in multi-vendor or airline operational setups involving airport and third-party stakeholders. Knowledgeable of incident management and SLAs, preferably aligned with ITIL standards. Strong documentation and communication skills for logging incidents, updates, and resolutions. Willingness to work in shift patterns, including early mornings, late evenings … airline schedule disruptions and system impacts during IROPs (irregular ops). Experience supporting international airport environments or multi-airline terminals. Ability to perform root cause analysis and contribute to problem management. Basic scripting or automation (e.g. PowerShell, batch scripts) for system checks/log extraction. Awareness of aviation security protocols and operational compliance at airports. Rewards & Benefits: TCS is More ❯

support role. DESIRABLE Working knowledge of IT technologies such as Amazon Web Services (AWS), Microsoft Windows 10, Office 365, Citrix. Understanding of IT Service fundamentals, including Incident, Request, and Problem Management. Valid driving licence. The Benefits and Perks... Company Pension The Hamper - our employee discount platform Flexible Working A great British food company Premier Foods is one of Britain More ❯

Highly Onsite Presence - Must have a strong background ITIL Service Management Background in the disciplines of Problem and Incident Management and Management of those resources within a medium/large sized fast moving multi business unit company. It is highly probable that the ideal candidate will have Outstanding Communication and Management skills and have an … ITIL accreditation within Service MGT - ideally but not essentially Problem or Incident Management. Umbrella - 6 months initial. Excellent Opportunity to work with a truly outstanding organisation. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. More ❯

IT Problem Manager - FTC 📍 Higher Education 💼 6 Month Fixed Term Contract 💰 £45,000 – £55,000 (per year) Join a dynamic digital IT team within the higher education sector and help shape the future of IT services across campus. As IT Problem Manager , you'll take ownership of identifying and resolving recurring IT issues, ensuring minimal disruption to staff … technical teams and service leads, you’ll lead root cause analysis, drive permanent solutions, and support the business' commitment to service excellence. What you’ll do: 🔹 Lead the IT problem management process, aligned with ITIL best practices 🔹 Conduct root cause analysis and implement long-term fixes 🔹 Work cross-functionally with incident and service teams 🔹 Maintain the Known Error … Collaborate with stakeholders to improve outcomes 🔹 Monitor performance and report to senior leadership 🔹 Drive continuous improvement and develop team capability What we’re looking for: ✅ Strong background in IT problem management (ideally in higher education) ✅ ITIL Foundation certification (advanced certification desirable) ✅ Skilled in root cause methodologies (5 Whys, Fault Tree Analysis, etc.) ✅ Excellent communication, leadership, and analytical skills More ❯

Job Title: Master Data Management Support Specialist Location: Preston. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role. Salary: £50,000+ depending on skills and experience What you’ll be doing: Act as the technical lead providing support expertise across the Master Data Management product … range to all consumers utilising it. Provides technical leadership and support, industry best practice and deliver value on the Master Data Management products. More specifically to manage and administer the Semarchy application. Manages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to … perform problem management, incident management in relation to MDM related issues. Monitor and maintain Master Data Management service activities, including general administration, performing application maintenance and product faults. Leading on upgrades for Master Data Management products in line with BAE Systems requirements. Supporting the architects & development teams with future Master Data Management deliverables ensuring More ❯

to deliver the next generation of banking services for our customers around the world. We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO organization, reporting to the Global Head of Service Management. This individual will be responsible for embedding global service management practices across all CTO-owned platforms … and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards. This role is also a critical partner to Product Management teams, enabling fast-paced innovation by ensuring that platforms and developer services are production-ready, resilient, and continuously improving through operational insights. Job Requirements: Lead Service Management for the CTO Organization Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies. Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management. Serve as the CTO's point of accountability for operational service quality, performance, and recovery. Partner More ❯

the job poster from Harvey Nash Join a dynamic digital IT team within the higher education sector and help shape the future of IT services across campus. As IT Problem Manager , you'll take ownership of identifying and resolving recurring IT issues, ensuring minimal disruption to staff, students, and faculty. Working closely with technical teams and service leads, you … ll lead root cause analysis, drive permanent solutions, and support the business' commitment to service excellence. What you’ll do: Lead the IT problem management process, aligned with ITIL best practices Conduct root cause analysis and implement long-term fixes Work cross-functionally with incident and service teams Maintain the Known Error Database (KEDB) Collaborate with stakeholders to … improve outcomes Monitor performance and report to senior leadership Drive continuous improvement and develop team capability What we’re looking for: Strong background in IT problem management (ideally in higher education) Skilled in root cause methodologies (5 Whys, Fault Tree Analysis, etc.) Excellent communication, leadership, and analytical skills Passion for delivering outstanding IT service and user experience Apply More ❯

Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. The successful candidate … will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve incident and problem management. … Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of business-critical More ❯

applicants Join to apply for the Senior Technical Engineer-Windows role at W3Global Proficient in Windows Operating System and Microsoft Cluster environments Experience with DevOps tools orchestration and configuration management (Ansible, Jenkins, Puppet) Skilled in scripting with Python and Shell for data management tasks Experience with VMware Virtualization Hypervisor Knowledge of networking, TCP/IP, port management … Windows OS and Microsoft Cluster environments Experience with DevOps tools: Ansible, Jenkins, Puppet Scripting skills in Python and Shell Experience with VMware Hypervisor Networking knowledge: TCP/IP, port management, firewalls Mulesoft and Postman experience API development and integration Detailed Job Description Role: Senior Technical Engineer Extensive experience with Microsoft Windows in regulated financial organizations Interaction with application and … infrastructure teams Understanding of functional and business requirements Problem identification and resolution Participation in stakeholder calls Analytical and problem management skills Implementation of best practices in projects Skills Mandatory Skills: Bash/Shell scripting, Linux administration (CentOS, RedHat, SUSE, Ubuntu, Oracle Linux) Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Accounting Referrals More ❯

Nexeo Belgium is looking for a Senior Business Analyst - Cash Management & SWIFT Expert to support the analysis, communication, and continuous improvement initiatives within the banking sector. As a Business Analyst, you will: Elicit, analyze, and document business, stakeholder, solution, and transition requirements across Cash Management and Payments domains. Ensure real-time communication of Cash Management incidents (CMCC … Business Incident Communication) to internal stakeholders and business teams. Participate in technical and functional crisis calls to deliver clear and concise updates in both English and French. Lead Problem Management activities for the SWIFT, Cash Management, and Payments perimeters: Organize cold debriefings with Product, IT, and Operations teams. Identify root causes, coordinate remediation plans, and track progress. … Draft and distribute Business Incident Reports . Host and animate monthly production quality review meetings . Design, build, and maintain KPIs to monitor production quality and resilience across Cash Management processes, supporting the continuous improvement of IT assets. Collaborate with Product Owners, Architects, and SMEs to understand business and IT strategies, ensure traceability of requirements, and promote reuse of More ❯