326 to 350 of 531 Problem Management Jobs

Engineer skilled in managing costs across an Azure portfolio, delivering reliable cost reporting, performance telemetry, and cloud environment optimization. Develop FinOps processes for effective cost management. Governance of cost management, financial reporting, and workload risk management on Azure; act as the point of contact for issues, incidents, or problems. Support ITIL processes such as incident, change, and problem management. Ensure adherence to standards and operating procedures to maintain quality, productivity, and controls compliance. Collaborate with the team and automation tools to enforce cost management policies. Support Azure VM lifecycle management aligned with cloud management processes. Engage with external support partners for system maintenance, support, and troubleshooting as needed. The ideal candidate will demonstrate: Strong … troubleshooting and problem-solving skills. Experience with Entra ID; previous support and development experience with Azure and/or AWS. Microsoft Azure Administrator Certification. Experience with infrastructure as code (ARM, Bicep, Terraform). Proficiency in scripting and command-line tools (JSON, Python, PowerShell). 5-10 years of experience in system administration, infrastructure development, or related fields. Experience managing More ❯

processes. The Field Services Technician is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole. Responsibilities: Problem Solving - Effectively assess, diagnose and resolve basic configuration and hardware problems. Quickly and efficiently resolve problems assigned by the Customer Support Center. Assess overall performance of workstations and implement … of providing dial-tone to the desktop. Desktop Hardware and Software - With direction, install, configure and maintain hardware and software. Communications - Demonstrate strong communication and human relationship skills. Inventory Management - Track and document the hardware and software inventory. Standards - Install, configure and maintain standards associated with workstation and peripheral procedures and documentation. Policies and Procedures - Follow established policies, procedures … and standards defined by the department. Communications - Demonstrate strong communication and human relationship skills. Vendor Management - Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor. Documentation - Produce and maintain technical documentation on the assigned systems. Reporting - Produce required department reporting associated with projects assigned by manager and problems assigned through help desk More ❯

risks/issues and contribute to mitigate the same. Participate in crisis calls for service recovery, MIRs and SIPs. Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence. Work on critical/complex incidents and ensure completion within agreed deadlines. Participate in POCs and other technical initiatives. … process improvement, automation to improve efficiencies and reduce toil. Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features. Knowledge of Service Management (Change, Incident and Problem) and Agile methodologies. Ability to work independently with minimal supervision and with sense of ownership and accountability. Strong written, verbal, and interpersonal communication skill. … Sterling Secure Proxy, Sterling External Authentication Server etc. Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C:D, FTPS, HTTPS) and products. Knowledge of cryptography/key management (SSL/TLS, SSH, PGP/GPG etc.) and data security Ability to manage application support operations, resiliency and availability including monitoring of system health and performance. Analyse and More ❯

difference in the world! Discover more at www.necsws.com Job Description To be part of a team responsible for providing Database and Application services to Local Government clients and the management of associated 3rd parties providing technical support for applications provided by NECSWS. To provide a high-quality Incident, Change, and Problem Management service to a large portfolio … hosting services. Working with contracted SLAs and delivering best-in-class services. The primary functions will be to provide database/application administration and support as and when required. Management of Oracle, SQL Server, and Postgres Databases. Administration of applications. Providing DBA and Application support services. Setup, management, and support of databases and applications. Producing standard documentation and … procedures. Problem management, working to eliminate repeat incidents. Ensure compliance with NEC quality standards. Available to work and operate within call-out structure for out-of-hours and some weekend working requirements - this will be 7 days 1 in 4 weeks - just to be available on standby. Qualifications Essential Minimum 3 years Oracle 12c/19c +Postgres 11+ More ❯

teams and stakeholders to ensure timely incident resolution. -Provide high-level communications and stakeholder updates during critical incident bridges. -Liaise with process leads and business units to ensure structured problem management follow-up. -Maintain thorough documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major Incidents in complex, large-scale … global banks. -Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end. -Strong communication, leadership, and coordination skills. -Familiarity with ITIL framework and incident/problem/change management tools. -Comfortable working on rotational shifts, including nights and weekends. Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: psharma@vallumassociates.com More ❯

Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents … disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Experience managing a 24x7 service desk or support team in a high-pressure environment. Excellent leadership and team management More ❯

Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents … disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Experience managing a 24x7 service desk or support team in a high-pressure environment. Excellent leadership and team management More ❯

help resolve critical incidents and service issues. Lead a small cross-functional product team focused on customer and retailer-facing technologies. Own and evolve the roadmap for CRM, case management, and contact centre tools. Collaborate with stakeholders to gather requirements and maintain a prioritised feature backlog. Work with internal and external tech teams to deliver features into production. Support … incident and problem resolution to ensure system stability and reliability. Monitor key performance metrics and drive improvements based on data insights. Your Profile Proven experience as a Product Owner or in a similar role within product or service management. Background in leading or managing a technical or cross-functional team. Hands-on experience with call centre, telephony, or CRM … OpenText). Familiarity with GDPR and secure handling of personal data (PII). Strong understanding of software development life cycles and agile practices. Experience with ITIL frameworks, incident/problem management, and second-line support. More ❯

help resolve critical incidents and service issues. Lead a small cross-functional product team focused on customer and retailer-facing technologies. Own and evolve the roadmap for CRM, case management, and contact centre tools. Collaborate with stakeholders to gather requirements and maintain a prioritised feature backlog. Work with internal and external tech teams to deliver features into production. Support … incident and problem resolution to ensure system stability and reliability. Monitor key performance metrics and drive improvements based on data insights. Your Profile Proven experience as a Product Owner or in a similar role within product or service management. Background in leading or managing a technical or cross-functional team. Hands-on experience with call centre, telephony, or CRM … OpenText). Familiarity with GDPR and secure handling of personal data (PII). Strong understanding of software development life cycles and agile practices. Experience with ITIL frameworks, incident/problem management, and second-line support. More ❯

effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, and customer satisfaction. Incident & Problem Management: Maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents, minimizing … and downtime within the data centre. Qualifications: Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Experience managing a 24x7 service desk or support team in a high-pressure environment. Excellent leadership and team management More ❯

enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE's Senior NOC team where required for technical and Major Incident escalation. Managed Service Delivery - Identifying … and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing … cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution Leading the NOC for best practise in both Major Incident and Problem Management processes. Ability to communicate at all levels inside and outside the business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. More ❯

crucial role in managing the design, development, testing, and smooth operation of our applications. You will deliver development and test services to our business, responsible for tool selection, vendor management, and the technical roadmap for one or more Royal London applications, ensuring continuous improvement in availability, currency, and commerciality. This is an exciting opportunity for an individual with a … strong technical background and a passion for problem-solving to contribute to our organisation's growth and success. This is a progressive role within the pensions applications team, delivering scalable solutions to our customers and employees. You will have the opportunity to work on various initiatives across pensions, collaborating with stakeholders across the group. This role supports our values … of strengthening customer mutual choice by providing sustainable technology solutions. About the role Provide problem management and incident resolution (production support) for the platform. Build trusting relationships with key stakeholders and internal customers. Offer expertise on methods and tools needed to deliver change through the specialist platform. Ensure technical upgrades and maintenance are scheduled, working closely with relevant More ❯

portfolio, delivering reliable cost reporting and performance telemetry and optimising the cloud environments. The successful candidate will develop FinOps processes to ensure effective cost management. Governance of the cost management, financial reporting and risk management of workloads on Azure platform and act as point of contact for any issues, incidents or problems. Supporting ITIL processes – incident, change management and problem management. Driving the adherence to standards and operating procedures to ensure quality, productivity and controls compliance. Working with the wider team and automation tooling to ensure enforcement of cost management. Support the Azure VM lifecycle management in line with the Cloud Management process. Engaging and building relationships with external 3rd party support partners as … needed for system maintenance/support/troubleshooting We’re looking for an Azure FinOps Engineer who can demonstrate the following experience; Demonstrable troubleshooting and problem solving skills. Experience with Entra ID is essential and you’ll have previously supported and developed Azure and/or AWS. Experience with infrastructure as code (ARM\Bicep\Terraform). Experience with scripting More ❯

raising the profile of the team within the organisation will be a key component of the role. Managing the Business Analysis team, you will work collaboratively with our Project Management and Product Delivery functions to ensure projects are resourced appropriately. Working collaboratively with Product, Technology and Project Management, to ensure business requirements are elicited, captured and managed effectively … in accordance with agreed processes. Coaching and mentoring your team, enabling them to develop their product and industry knowledge to supplement their Business Analysis skills. In addition to team management, acting as an individual contributor, carrying business analysis activities on projects across our portfolio. Define and own the Analysis Framework, ensuring it is applied consistently and appropriately across our … a collaborative, inclusive manner. Acts as an ambassador for Business Analysis as a discipline across the business, promoting an understanding of the role of the BA across the organisation. Management of both less experienced staff and other managers within their area. Other Responsibilities Accountable for the scheduling and delivery of business analysis output. Responsible for ensuring analysis is conducted More ❯

a crucial role in managing the design, development, testing, and operation of our applications. You will deliver development and test services to our business, responsible for tool selection, vendor management, and the technical roadmap for one or more Royal London applications, ensuring continuous improvement in availability, currency, and value. This is an exciting opportunity for someone with a strong … technical background and a passion for problem-solving to contribute to our organisation's growth and success. This progressive role involves joining the pensions applications teams, delivering scalable solutions for our customers and employees, and working on various initiatives across pensions with stakeholders across the group. This role supports our values of strengthening our customers' mutual choice by providing … sustainable technology solutions. About the role Provide problem management and incident resolution (production support) for the platform. Build trusting relationships with key stakeholders and internal customers. Offer expertise on methods and tools needed to deliver change through the platform. Ensure technical upgrades and maintenance are scheduled, working with relevant third-party vendors. Manage team performance against key deliverables More ❯

first call for the firm’s trading teams regarding their trading requests and trade processing. A candidate in this role interfaces with trading teams, Technology teams, External vendors, Risk Management, Operations, and the Broker community. We are looking for a L1/L2 Trading Applications Support Analyst – FIC to join our team in London providing trade support to all … Trading teams within the EMEA region. Incident & Change management. Assist with automating processes to increase efficiency and streamline trade support. Manage communications with a wide range of stakeholders (firm management, brokers, development teams, risk management). Trading Platform Onboarding and Management: User onboarding: responsible for the setup of new users, configuring accounts, product permissions, coordinating with risk … for trading limits, and coordinating test trades. User Training: Provide training to new users on various technology stacks (Trading application & risk management platforms). Qualifications/Skills Required Previous experience in a Trade Support/Business Analyst role in major financial institutions (sell side/buy side/trading firm). Experience supporting Commodities Trading and proficiency with Trading More ❯

validating Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO), and ensuring up-to-date DR procedures. Perform system maintenance, upgrades, performance monitoring, capacity planning, and compute/storage management with minimal disruption. Evaluate and implement patches, service packs, and upgrades, ensuring all dependencies and approvals are addressed. Maintain comprehensive documentation and diagrams for all systems, networks, and communications. … Channel Switches, SAN Zoning, and IP-based Storage. In-depth knowledge of Data Protection Software, including Commvault, Dell EMC Networker, and Zerto. Strong technical background with proven analytical and problem-solving skills. Experience with monitoring tools like Nagios, Grafana, and Greylog. Experience following ITIL-based Change and Problem Management processes. Ability to communicate complex technical concepts to More ❯

validating Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO), and ensuring up-to-date DR procedures. Perform system maintenance, upgrades, performance monitoring, capacity planning, and compute/storage management with minimal disruption. Evaluate and implement patches, service packs, and upgrades, ensuring all dependencies and approvals are addressed. Maintain comprehensive documentation and diagrams for all systems, networks, and communications. … Channel Switches, SAN Zoning, and IP-based Storage. In-depth knowledge of Data Protection Software, including Commvault, Dell EMC Networker, and Zerto. Strong technical background with proven analytical and problem-solving skills. Experience with monitoring tools like Nagios, Grafana, and Greylog. Experience following ITIL-based Change and Problem Management processes. Ability to communicate complex technical concepts to More ❯

Work within a team of permanent and third-party Case Management System Developers and Analyst/Programmers within the IT Development team. Collaborate with other teams including IT Operations, Corporate Projects, MI, Operations, Client Relationship Management, and third party clients and suppliers. ACCOUNTABILITIES & TASKS Develop, configure, maintain and test system elements to meet functional requirements. Support initial feasibility … ASP MVC, SQL Server 2008 and T-SQL (queries, stored procedures, and functions), MS Office Automation (VBA, MS Access, MS Excel). Business/process analysis and issue/problem management skills. Ability to plan for the short- and long-term. Broad understanding of systems architectures and infrastructures. Willing to participate in the out-of-hours support rota More ❯

containerised services - Participate in an on-call rotation to ensure system reliability Your Profile Essential: - Solid hands-on AWS experience in a DevOps setting - Background in incident, change, and problem management - Strong with Prometheus, Grafana, Splunk, and PromQL - Proficient in scripting (Python, Go, Bash, SQL) - Skilled in GitHub, CI/CD, and Kubernetes operations Desirable: - Experience with Terraform … or CloudFormation - Advanced log analysis with Splunk - Strong problem-solving and analytical thinking More ❯

prioritised backlog of features, and work with the architects and developers to deliver those changes into Production. They will also work with the Service Delivery team on incident and problem resolution, ensuring a service that is Fit for Purpose and meeting the needs of the business. Role Responsibilities: Provide functional expertise of the Finance systems used by Allwyn's … in product management. Hands-on experience managing all stages of the product life-cycle, including requirements gathering and testing. Technical background with knowledge of software development methodologies. Experience of management of incidents and problems using ITIL v3 methodology. Strong second-line support background. Proven ability to build rapport with stakeholders and communicate clearly Experience of communicating with all levels … of departmental management Excellent analysis and problem-solving skills plus attention to detail. Act with integrity and due care, skill and diligence in carrying out your duties. A belief in high quality and a commitment to structured ITIL working practices such as Change and Problem Management, testing procedures and documentation, and adherence to the company baselines More ❯

own and solve problems. As a product manager you will: manage a product through discovery, alpha, beta and live states constantly develop your skills in and knowledge of product management techniques develop the product roadmap, make product priority decisions and own the backlog, to ensure we are adding value and meetings users and customers needs collaborate with a multidisciplinary … team to make data led decisions develop effective partnership and relationships with clients and stakeholders Product ownership - You can use a range of product management principles and approaches. You can capture user needs and translate them into deliverables. You can define the minimum viable product (MVP) and make decisions about priorities. You can write user stories and acceptance criteria. … or services to meet these needs. You can engage in meaningful interactions and relationships with users. You can show that you put users first and can manage competing priorities. Problem management - You can understand and identify problems, analysing and helping to identify the appropriate solutions. You can classify and prioritise problems, document their causes and implement remedies. Stakeholder More ❯

career ambitions. Main duties of the job The postholder will be a highly skilled, knowledgeable and experienced member of the DIT, a lead specialist in their area, able to problem-solve complex EUC issues, develop, deliver and continually improve EUC services, identifying and implementing the most effective solution at all times. They assist in defining EUC strategy and the … production and maintenance of EUC standard operating procedures (SOPs) that improve efficiency and overall service. Utilizing their technical expertise and managerial skills, they will be responsible for the continual management and planning of the Teams workload, allocating resource in a constantly changing, and challenging environment, adapting and responding to urgent issues and the need for re-prioritisation, whilst also … planning and delivering the EUC element of projects and wider schemes. Stock management and ordering of EUC hardware and components to maintain service is an important aspect of the role, as is the associated on-going development and training of all team members. To deputise for the EUC Ops Manager as required and provide expert advice and operational support More ❯

relating to the authority?s software and hardware to include computers, laptops, telephones, mobile devices and any other IT related associated peripherals at local and remote locations. Undertake technical problem management and root cause analysis 3. Configure and implement new computer systems as part of a desktop refresh, project or new requirement. This will also include the implementation … support within the Service desk operational hours. 7. Contribute towards the accurate recording of the ICS asset data by completing the appropriate documentation and following associated procedures including the management of the ICS storeroom. 8. Utilise the Service Management software to accurately record incidents, problems and service requests, maintain accurate asset information and submit knowledgebase documentation. 9. Where More ❯

both technical developers and business managers. Able to drive change and improvement through a deep understanding of the inter-relationship between People, Process, Data and Technology Coordinate the change management process, incident management and problem management process. Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost, increase speed of implementation and More ❯