326 to 350 of 409 Problem Management Jobs

Leads the application team, manages key suppliers and partners with Functions stakeholders to improve service performance, deliver change safely and strengthen long-term application management capability. Portfolio scope Enterprise applications supporting Rathbones corporate Functions; allocation may change in line with business priorities. Key interactions Functions leaders and business owners … roadmap and embed sustainable working practices across the portfolio. What you’ll be responsible for Principal accountabilities Own service performance, operational resilience and lifecycle management across the Functions portfolio. Lead the application team and coordinate matrixed contributors and suppliers. Ensure risks, controls, access, audit actions and remediation are actively ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. Essential Requirements Software Defined … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

looking for a Trading Application Engineerto join our high profile client. Our client is and independent research business and a well-known Algo Order Management and Execution Business. They operate as an independent strategic partner to investment businesses by offering insight and guidance through their powerful network of intellectual … links, messaging middleware etc.).Identification and mitigation of risks to service delivery and proactive resolution of issues before they impact service levels. Incident and problem management, including root cause analysis and follow up. Coordination of all relevant parties during client facing outages. Timely escalation of complex issues ...

Global Technology team, you will be a key contributor on the infrastructure side of the team, supporting the cloud infrastructure that underpins Portfolio Management capabilities for the Fixed Income business. You will help build, manage, and support the AWS infrastructure for various portfolio management services — including what … reliable, scalable, and production-ready. You will be part of a cross-functional team of engineers and product owners building the Spectrum Portfolio Management Fixed Income product, working primarily on a large, Terraform-driven estate on AWS, with the opportunity to grow into server-side development in Java (Spring ...

triggers Support and administer SSIS, SSRS and SSAS environments Automate routine administration tasks using PowerShell Work within ITIL-driven change, release, incident and problem management processes Collaborate with development and infrastructure teams on database design and optimisation initiatives Required Experience Extensive experience as a SQL Server DBA within … Server Analysis Services (SSAS) SQL Server Backup and Recovery Database Upgrades and Migrations PowerShell scripting experience Windows Server administration knowledge Excellent communication and stakeholder management skills High Availability & Disaster Recovery Experience Candidates should have hands-on experience with: AlwaysOn Availability Groups SQL Clustering Database Mirroring Log Shipping Replication Technologies ...

control, and meets SLAs. Lead and support the team, helping them grow, perform well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything … communicator, able to explain technical issues clearly to both technical and non-technical audiences. Customer-focused, with a drive to deliver outstanding support. Strong problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional written and verbal communication to keep both the team ...

accountability, development and resource planning Service Desk processes, structure and operating standards AI, automation and opportunities to remove repetitive/manual activity Major incidents, problem management and service improvement Building a scalable Service Desk model to support continued company growth Helping shape the future 1st/2nd Line … want someone who simply produces a report showing that a KPI has gone backwards. We want someone who asks why, fixes the underlying problem, implements the change and then demonstrates the improvement through the numbers. What we're looking for MSP experience is important. You'll understand the pace ...

accountability, development and resource planning Service Desk processes, structure and operating standards AI, automation and opportunities to remove repetitive/manual activity Major incidents, problem management and service improvement Building a scalable Service Desk model to support continued company growth Helping shape the future 1st/2nd Line … want someone who simply produces a report showing that a KPI has gone backwards. We want someone who asks why, fixes the underlying problem, implements the change and then demonstrates the improvement through the numbers. What we're looking for MSP experience is important. You'll understand the pace ...

Engineering Team Lead At-a-Glance Senior hands-on leadership role spanning people management, architecture, and delivery C#, Java or similar modern backend stack within a distributed, cloud-native environment Hybrid working, Belfast-based Join a globally operating business at Manager level, with real influence over engineering standards … Managers to maintain team velocity Mentor and coach engineers, supporting performance reviews, career development, and skills growth across the team Contribute to incident and problem management, supporting investigation and resolution of production issues where required What You'll Need Essential: Proven experience leading a software engineering team ...

your next challenge and the opportunity to make a real impact? As our IT Operations Manager, you'll lead the day-to-day management of our 2nd and 3rd Line Support teams, ensuring the delivery of a reliable, efficient and customer-focused IT service across the business. … Support teams, setting clear objectives and driving high levels of service performance. Managing IT operations, including incidents, requests, service levels, infrastructure availability and asset management across the business. Working closely with the Service Desk, Projects, Platforms, Data Engineering and Data Science teams to deliver seamless support and successfully transition ...

overall operational stability of software applications and systemsOwn the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

City Council are looking for a Network and Infrastructure Engineer to join them. Are you an experienced IT professional with skills in networking, server management and cloud services? If so, come and join us and take the opportunity to help shape our IT services as we modernise our digital … change, including upgrades, migrations and platform transitions Ability to diagnose and resolve complex infrastructure and networking issues Experience working within structured change, incident and problem management processes Ability to work collaboratively within a technical team and across service boundaries Your qualifications Degree-level education in a relevant technical ...

Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc Observability and Monitoring Advanced understanding of monitoring ...

Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc Observability and Monitoring Advanced understanding of monitoring ...

live activities. Strong documentation skills including runbooks, support models, RACI matrices and operational readiness reviews. Knowledge of ITIL processes including Incident, Change and Problem Management. Experience working with technical, operational and third-party stakeholders. Strong requirements gathering and stakeholder facilitation skills. Experience working across Agile and Waterfall environments. Familiarity ...

documentation. Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and elevate to business and technology management in a timely manner. Ensures that storage and archiving procedures are in place and functioning correctly Formulates and defines scope and objectives for complex … application enhancements and problem resolution Reviews and develops application contingency planning to ensure availability to users. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testing and deployment into production. Engages in post implementation analysis ...

maintain ICT network and communications services to meet the needs of the council, the local education authority and individual schools. Carry out performance management of the existing ICT network and communications infrastructure. Carry out tests of hardware/software using test procedures and diagnostic tools. Resolve performance issues, faults … communication technology solutions. Work with the Technical Infrastructure Manager and the wider Schools ICT Support Service to identify upcoming projects, assist in the management of the project and coordinate, align and manage resources to ensure successful project delivery. Advise and guide in the planning phases of ICT projects ...

backfills, late-arriving data and rerun-safe pipelines Experience with data observability, monitoring and troubleshooting Strong system and data-flow discovery skills Excellent stakeholder management and communication skills Data governance, ownership and stewardship frameworks Compute infrastructure supporting modern data platforms Scheduling and orchestration concepts Data platform security, access controls … auditability Incident, change and problem management/ITIL environments Experience working within large, matrixed enterprise organisations #J-18808-Ljbffr ...

scalable, resilient solutions. About the role You will lead a team of development and quality engineers to deliver high quality solutions You will provide problem management and incident resolution capability (production support) for the platform they are responsible for. Build trusting relationships with key stakeholders and internal customers … practices in one or more development languages, preferably .net or java Ability to apply specialist knowledge to solve complex problems. Strong organisational and time management skills, with the ability to prioritise and multitask in a fast-paced environment. Experience of successfully leading technical teams, both work and line management ...

senior technical escalation point for complex incidents and major outages. Lead Cisco Telephony and Videoconferencing projects from design through implementation. Drive Major Incident, Problem Management, and Root Cause Analysis activities. Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services. Ensure knowledge transfer, technical … Communications and Collaboration environments. Strong expertise in: Cisco Unified Communications Manager (CUCM) Unity Connection Jabber Cisco IP Phones Cisco Meeting Server (CMS) Cisco TelePresence Management Suite (TMS) Cisco Video Endpoints Strong knowledge of SIP and H.323 protocols. Experience with VMware v7/v8 . Proven experience leading technical teams ...

intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications. We are looking for an Engineering System IT Support to join our team and support … user requirements. Managing software deployment activities, including building, testing, and debugging application packages for future releases. Handling support tickets related to incident resolution and problem management, as well as coordinating software installations, patching, and system upgrades. The experience we’re looking to add to our team: A bachelor ...

operation of critical infrastructure within the telecommunications sector. This is a 12-month contract opportunity based in Ipswich or London, working across complex Building Management Systems (BMS), Central Monitoring Systems (CMS), CCTV and wider infrastructure platforms. Key Responsibilities: Architecting and delivering next-generation BMS, CMS and CCTV systems Driving … operations teams to deliver end-to-end services Enhancing platform security, resilience, availability and performance at scale Supporting best practice in incident, change and problem management Creating clear, reusable runbooks, engineering standards and operational documentation Identifying opportunities to improve infrastructure delivery and introduce new technologies Job Requirements: Experience ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

discipline. You will continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise. Job responsibilitiesApply technical expertise and problem-solving methodologies to projects of moderate scopeDrive a workstream or project consisting of one or more infrastructure engineering technologiesWork with other platforms to architect … expectationsFamiliarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetryKnowledge of incident, change, and problem management processes and the controls that govern themUnderstanding of data-driven decision making and a drive to continue developing technical and cross-functional ...

will continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise. Job responsibilities Apply technical expertise and problem-solving methodologies to projects of moderate scope Drive a workstream or project consisting of one or more infrastructure engineering technologies Work with other platforms … with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry Knowledge of incident, change, and problem management processes and the controls that govern them Understanding of data-driven decision making and a drive to continue developing technical and cross ...