351 to 375 of 598 Problem Management Jobs

Production Support Engineer to join our dynamic Front Office FX technology team. This is a high-impact role supporting the bank’s electronic FX trading platforms. Key Responsibilities Incident Management: Respond rapidly to production incidents with data driven decision making, minimizing downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems Monitoring & Automation: Enhance application health … and scalable operations Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks Mentorship: Support the growth of junior team members and promote a culture of engineering excellence and continuous More ❯

Production Support Engineer to join our dynamic Front Office FX technology team. This is a high-impact role supporting the bank’s electronic FX trading platforms. Key Responsibilities Incident Management: Respond rapidly to production incidents with data driven decision making, minimizing downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems Monitoring & Automation: Enhance application health … and scalable operations Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks Mentorship: Support the growth of junior team members and promote a culture of engineering excellence and continuous More ❯

including senior traders and lead developers, to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment. The ideal candidate will be a problem solver who thrives in high-pressure environments, balances technical expertise with business insight, is a strong communicator capable of discussing complex technical issues with a range of stakeholders, has … for you and your family Flexible benefits including Retail Discounts, Bike4Work scheme, and Gym benefits Support for CSR initiatives + 2 days’ volunteering leave annually Your key responsibilities Incident Management: Respond rapidly to production incidents, minimize downtime and financial impact, lead root cause analysis, and conduct blameless post-mortems Monitoring & Automation: Improve application health monitoring and implement automation to … manage capacity resources for scalable operations Collaboration: Work with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Follow change, incident, and problem management policies, and adhere to bank-specific non-financial risk frameworks Mentorship: Support junior team members and foster a culture of engineering excellence and continuous improvement Your skills More ❯

/Developer ready to make a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support services through our powerful ServiceNow … platform. We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. Manage and deploy application and plugin upgrades (e.g., Team Connect … ServiceNow developer or admin on significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical approach. A proactive attitude with strong More ❯

Equity Derivatives Production Support - SVP Citi London, United Kingdom Apply now Posted 3 hours ago Permanent Competitive The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team … of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally … and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth More ❯

ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. #J-18808-Ljbffr More ❯

you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and … support with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Strong experience supporting complex Microsoft/Windows environments/IT systems in large and diverse environments. Window 11 configuration (imaging laptops More ❯

Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure … practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

days a week. To provide SAP application support for all processes in the Finance business function; ensuring that incidents are resolved efficiently and recurring issues are eliminated through problem management. Partner with Finance stakeholders to ensure opportunities for improvement are continuously identified and implemented. Key Accountabilities and Measures To identify and implement improvements that will improve the use of … Finance process area are restored to normal service as soon as possible with minimal disruption to the business. To identify and implement solutions to known problems through the change management process. To ensure that all IT incidents are logged through the IT helpdesk and work towards reducing the number of calls logged. To work closely with Warburtons own developers … with key business stakeholders and user base. Essential Ingredients Significant SAP Finance experience, ideally within an FMCG environment; broad knowledge of critical business processes and understanding of ITIL Service Management Principles. S/4 HANA and Fiori experience would be beneficial Regularly monitors work carried out by others to ensure tasks are delivered to time, quality and other requirements More ❯

including senior traders and lead developers to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment. The ideal candidate will be a problem solver who thrives in high-pressure environments and balances technical expertise with business insight, a strong communicator, capable of discussing complex technical issues to a range of stakeholders, have … including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide-ranging CSR programme + 2 days’ volunteering leave per year Your key responsibilities Incident Management: Respond rapidly to production incidents with data driven decision making, minimising downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems Monitoring & Automation: Enhance application health … and scalable operations Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks Mentorship: Support the growth of junior team members and promote a culture of engineering excellence and continuous More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

with Traders, Strats, and Development teams to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment. The role is ideal for a problem solver who can thrive under pressure, balance technical ability with business acumen, and communicate effectively with the trading desks. The team follows technology policies for change, incident, and problem management with roles and responsibilities clearly defined. You will ensure that support procedures and activities are diligently followed and suitably documented. As a senior member of the team, you will also ensure applications are maintained and monitored to provide a stable environment for all users. You will help develop and mentor junior team members to foster an engineering … technologists on incidents and follow-ups Owning improvements to Rates application health monitoring, and automation, driving down manual effort on your supported platforms Driving cost optimisation and capacity resource management to ensure efficient use of resources and cost-effective solutions Delivering both business and technology related benefits by aligning reliability engineering practices with business goals and partnering with developers More ❯

must have a good working knowledge of configuring and using Monitoring Systems. We use Zabbix, Azure and StatusCake. ITIL – You must understand the basic principles of ITIL, including Change Management, Problem Management and Incident Management. Troubleshooting – You must be able to take on a technical problem that we are facing in our Application/Infrastructure and More ❯

meaning 5 years of residency in the UK. ** Willingness and ability to travel to client sites, office locations, or project meetings as needed, including on short notice Our Application Management Services (AMS): Joining the AMS team provides a dynamic and supportive environment where you can grow professionally, collaborate with talented colleagues, and contribute to innovative projects that drive business … practice, Atos provides on-going application support and development for a wide range of systems including bespoke applications and third-party COTS packages. This covers areas such as Incident Management, Problem Management, Service Request delivery, Development changes and enhancements. The latter typically require the design and documentation of a solution and proposal before the development work commences. … work from client, office, or home locations as appropriate Your job in a nutshell: To be successful in this role, you’ll need a rich combination of GDS product management experience and skills, soft skills and appropriate personal attributes. We are looking for someone who thrives in complex environments, has strong delivery focus, and is confident influencing stakeholders at More ❯

Social network you want to login/join with: At Proact, we’re a pan European data management specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. But that’s only part of our story.... We’re also here to break the mould. To stake new ground. To do things differently. And … capabilities across those divisions. The overall goal is to capture the full benefit of integrated UK service operations. Reporting directly the Services Director and working in conjunction with the Management Team, this role presents an opportunity to be a stakeholder in a dynamic and exciting MSP. Key Responsibilities Operational Excellence Lead the Service Desk and NOC, ensuring high-quality … service delivery and adherence to SLAs. Oversee incident, request, change and problem management processes in line with ITIL best practices. Ensure the smooth operation of 24/7 support services, including out-of-hours escalation and major incident management. Drive process standardisation, automation, and continual improvement initiatives across the service operation lowering total costs. Review and analyse operational More ❯

to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro More ❯

point of contact for solutions and questions related to software licensing. Facilitate Unisys and client standard processes for ITIL core functions such as Software Asset Management. Process and Service Management Manage contractual service support requirements. Present operational and service level reports to internal or external customers. Analyze and report on statistical data related to service levels and operational effectiveness. … Provide training and mentoring to ensure process guidelines are understood and followed. Conduct workshops to identify and address process deficiencies. Review trend analysis for proactive problem management. Work with Service Delivery Managers to monitor SLA performance. Business Development Leverage technical expertise to support business development and proposal development. Support solution development, estimates, and design by leveraging industry and technical … and project teams. Contribute to the successful delivery of solutions. Ensure the integrity and delivery of major solutions. Stay updated on IT trends and incorporate them into work. People Management Potentially manage a team of technologists, providing feedback, training, and development. Lead teams by assigning and reviewing tasks. Serve as a mentor within the Practice. Monitor performance of service More ❯

support to our colleagues and partners within the business. Knowledge of SQL server up to and including SQL 2022 SQL maintenance - service packs and Cumulative Update patching SQL Failover management and SQL instance and database Backup and recovery Problem solving, performance and root cause analysis What you’ll be doing Must be willing to do on-call and … Powershell programming. Database Backup and restore. Knowledge of HA and Disaster Recovery Security Compliance Encryption (TDE and/or column level encryption) The ability to work using change and problem management processes. Nice to have but not essential: Fundamental understanding of Networking and Firewalls TSQL development and stored procedures and functions, triggers and cursors Webserver/IIS/ More ❯

reliability. Technological evolution: Supports projects that aim to introduce improvements to the applications owned. Actively contributes to the migration of applications to the public cloud (Azure). Incident and Problem Management: Drive and support rapid resolution of incidents by involving relevant stakeholders and directing incident recovery process. Use automation and tooling directly where applicable. Has the ability to … sector companies to help them define and implement their projects in two fields: Digital Systems Embedded and critical systems, IoT, information systems, and digital solutions for businesses Operations Performance: Management of projects, quality, and industrial performance We are present in seven countries (France, Spain, Belgium, UK, Germany, USA and Canada). More ❯

to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata More ❯

We are looking for an individual who is, at heart, a problem solver and finds it exciting to work with people and technology. Apprenticeship schemes aim to provide a learning experience to achieve the desired skills and knowledge needed to obtain the course degree. Role A successful applicant will be able to learn new skills rapidly, be motivated to … via tickets, phone, emails, teams, or in person and providing first-contact support. During this task, proper communication, documentation, and escalations within the ticketing system need to be achieved. Problem management: Investigation of problems in systems, processes, and services. Implementation of agreed-upon remedies and preventative measures. Application support: Investigation and resolution of issues relating to applications. Providing … ports for correct network activity when equipment is moved, or new equipment is connected. IT Infrastructure: Carrying out agreed operational procedures of a routine nature. Performing maintenance, installation, and problem resolution including checking notifications and reading logs. Training Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of More ❯

organisations Provides point of contact for solutions and related questions or issues on software licensing Facilitates Unisys and client standard processes for ITIL core functions such as Software Asset Management Provides point of contact for process related questions or issues and facilitates process related meetings Ensures contractual service support requirements are understood and managed. Presents operational and service level … are understood and followed. Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately Business Development: Leverages “technical/subject matter … major infrastructure solution area as designated in the project plan. Keep abreast of information technology and applied research trends and developments and incorporate them into assignments where appropriate. People Management: May provide formal management of a team of technologists, manage performance feedback, and provide training and professional development opportunities to help individuals reach their full potential. May lead More ❯

Senior DevOps Software Engineer The Senior DevOps Software Engineer will assist in the design, development, testing, deployment, troubleshooting and incident/problem management for the Software Defined Networking (SDN) components. Education and Experience: Bachelor's degree in a relevant technical discipline, plus 8-12 years of prior relevant experience Strong working knowledge of Git and experience with development … days of start date Responsibilities: Develop automated CI/CD build/deployment pipelines using Cloudbees/Jenkins, Artifactory, OpenShift/Kubernetes, Docker, Ansible and Bitbucket. Lead software configuration management (SCM) release planning and version control, providing SCM support throughout a software product's life cycle (initial software development through promotion to Test, QA and Production Environments). Plan More ❯

Agency (DISA) standards. Work directly with customers, solution architects and vendor SMEs to implement changes and also identify, analyze, and resolve issues. Manage Service Orders, in accordance with Change Management procedures Ensure Telecommunication Service Orders (TSOs) are in place and accurate for scheduled network additions and changes Initiate network device configurations using configlets Analyze DISN and databases to validate … request. Basic Qualifications: Proficient knowledge of various network hardware equipment specifications, configuration and testing processes, and industry specifications. Knowledge of configuring, activating, testing, and analyzing network systems. Network engineering, problem management, and performance management experience. Understanding of basic telecommunications and information technology terms and technology. Knowledge of data and voice network design carried over various transmissions systems More ❯

and train local Incident Response teams with skills based on state of the art tooling. Perform other duties as required by the organization. BASIC QUALIFICATIONS Experience in an incident management call leader capacity. Proven analytical skills identifying customer impacting issues. Experience developing and implementing standard operating procedures. Problem management expertise in identifying root cause and develop reporting More ❯