401 to 425 of 597 Problem Management Jobs

help resolve critical incidents and service issues. Lead a small cross-functional product team focused on customer and retailer-facing technologies. Own and evolve the roadmap for CRM, case management, and contact centre tools. Collaborate with stakeholders to gather requirements and maintain a prioritised feature backlog. Work with internal and external tech teams to deliver features into production. Support … incident and problem resolution to ensure system stability and reliability. Monitor key performance metrics and drive improvements based on data insights. Your Profile Proven experience as a Product Owner or in a similar role within product or service management. Background in leading or managing a technical or cross-functional team. Hands-on experience with call centre, telephony, or CRM … OpenText). Familiarity with GDPR and secure handling of personal data (PII). Strong understanding of software development life cycles and agile practices. Experience with ITIL frameworks, incident/problem management, and second-line support. More ❯

enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE's Senior NOC team where required for technical and Major Incident escalation. Managed Service Delivery - Identifying … and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing … cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution Leading the NOC for best practise in both Major Incident and Problem Management processes. Ability to communicate at all levels inside and outside the business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. More ❯

crucial role in managing the design, development, testing, and smooth operation of our applications. You will deliver development and test services to our business, responsible for tool selection, vendor management, and the technical roadmap for one or more Royal London applications, ensuring continuous improvement in availability, currency, and commerciality. This is an exciting opportunity for an individual with a … strong technical background and a passion for problem-solving to contribute to our organisation's growth and success. This is a progressive role within the pensions applications team, delivering scalable solutions to our customers and employees. You will have the opportunity to work on various initiatives across pensions, collaborating with stakeholders across the group. This role supports our values … of strengthening customer mutual choice by providing sustainable technology solutions. About the role Provide problem management and incident resolution (production support) for the platform. Build trusting relationships with key stakeholders and internal customers. Offer expertise on methods and tools needed to deliver change through the specialist platform. Ensure technical upgrades and maintenance are scheduled, working closely with relevant More ❯

portfolio, delivering reliable cost reporting and performance telemetry and optimising the cloud environments. The successful candidate will develop FinOps processes to ensure effective cost management. Governance of the cost management, financial reporting and risk management of workloads on Azure platform and act as point of contact for any issues, incidents or problems. Supporting ITIL processes – incident, change management and problem management. Driving the adherence to standards and operating procedures to ensure quality, productivity and controls compliance. Working with the wider team and automation tooling to ensure enforcement of cost management. Support the Azure VM lifecycle management in line with the Cloud Management process. Engaging and building relationships with external 3rd party support partners as … needed for system maintenance/support/troubleshooting We’re looking for an Azure FinOps Engineer who can demonstrate the following experience; Demonstrable troubleshooting and problem solving skills. Experience with Entra ID is essential and you’ll have previously supported and developed Azure and/or AWS. Experience with infrastructure as code (ARM\Bicep\Terraform). Experience with scripting More ❯

raising the profile of the team within the organisation will be a key component of the role. Managing the Business Analysis team, you will work collaboratively with our Project Management and Product Delivery functions to ensure projects are resourced appropriately. Working collaboratively with Product, Technology and Project Management, to ensure business requirements are elicited, captured and managed effectively … in accordance with agreed processes. Coaching and mentoring your team, enabling them to develop their product and industry knowledge to supplement their Business Analysis skills. In addition to team management, acting as an individual contributor, carrying business analysis activities on projects across our portfolio. Define and own the Analysis Framework, ensuring it is applied consistently and appropriately across our … a collaborative, inclusive manner. Acts as an ambassador for Business Analysis as a discipline across the business, promoting an understanding of the role of the BA across the organisation. Management of both less experienced staff and other managers within their area. Other Responsibilities Accountable for the scheduling and delivery of business analysis output. Responsible for ensuring analysis is conducted More ❯

a crucial role in managing the design, development, testing, and operation of our applications. You will deliver development and test services to our business, responsible for tool selection, vendor management, and the technical roadmap for one or more Royal London applications, ensuring continuous improvement in availability, currency, and value. This is an exciting opportunity for someone with a strong … technical background and a passion for problem-solving to contribute to our organisation's growth and success. This progressive role involves joining the pensions applications teams, delivering scalable solutions for our customers and employees, and working on various initiatives across pensions with stakeholders across the group. This role supports our values of strengthening our customers' mutual choice by providing … sustainable technology solutions. About the role Provide problem management and incident resolution (production support) for the platform. Build trusting relationships with key stakeholders and internal customers. Offer expertise on methods and tools needed to deliver change through the platform. Ensure technical upgrades and maintenance are scheduled, working with relevant third-party vendors. Manage team performance against key deliverables More ❯

first call for the firm’s trading teams regarding their trading requests and trade processing. A candidate in this role interfaces with trading teams, Technology teams, External vendors, Risk Management, Operations, and the Broker community. We are looking for a L1/L2 Trading Applications Support Analyst – FIC to join our team in London providing trade support to all … Trading teams within the EMEA region. Incident & Change management. Assist with automating processes to increase efficiency and streamline trade support. Manage communications with a wide range of stakeholders (firm management, brokers, development teams, risk management). Trading Platform Onboarding and Management: User onboarding: responsible for the setup of new users, configuring accounts, product permissions, coordinating with risk … for trading limits, and coordinating test trades. User Training: Provide training to new users on various technology stacks (Trading application & risk management platforms). Qualifications/Skills Required Previous experience in a Trade Support/Business Analyst role in major financial institutions (sell side/buy side/trading firm). Experience supporting Commodities Trading and proficiency with Trading More ❯

validating Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO), and ensuring up-to-date DR procedures. Perform system maintenance, upgrades, performance monitoring, capacity planning, and compute/storage management with minimal disruption. Evaluate and implement patches, service packs, and upgrades, ensuring all dependencies and approvals are addressed. Maintain comprehensive documentation and diagrams for all systems, networks, and communications. … Channel Switches, SAN Zoning, and IP-based Storage. In-depth knowledge of Data Protection Software, including Commvault, Dell EMC Networker, and Zerto. Strong technical background with proven analytical and problem-solving skills. Experience with monitoring tools like Nagios, Grafana, and Greylog. Experience following ITIL-based Change and Problem Management processes. Ability to communicate complex technical concepts to More ❯

validating Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO), and ensuring up-to-date DR procedures. Perform system maintenance, upgrades, performance monitoring, capacity planning, and compute/storage management with minimal disruption. Evaluate and implement patches, service packs, and upgrades, ensuring all dependencies and approvals are addressed. Maintain comprehensive documentation and diagrams for all systems, networks, and communications. … Channel Switches, SAN Zoning, and IP-based Storage. In-depth knowledge of Data Protection Software, including Commvault, Dell EMC Networker, and Zerto. Strong technical background with proven analytical and problem-solving skills. Experience with monitoring tools like Nagios, Grafana, and Greylog. Experience following ITIL-based Change and Problem Management processes. Ability to communicate complex technical concepts to More ❯

Work within a team of permanent and third-party Case Management System Developers and Analyst/Programmers within the IT Development team. Collaborate with other teams including IT Operations, Corporate Projects, MI, Operations, Client Relationship Management, and third party clients and suppliers. ACCOUNTABILITIES & TASKS Develop, configure, maintain and test system elements to meet functional requirements. Support initial feasibility … ASP MVC, SQL Server 2008 and T-SQL (queries, stored procedures, and functions), MS Office Automation (VBA, MS Access, MS Excel). Business/process analysis and issue/problem management skills. Ability to plan for the short- and long-term. Broad understanding of systems architectures and infrastructures. Willing to participate in the out-of-hours support rota More ❯

containerised services - Participate in an on-call rotation to ensure system reliability Your Profile Essential: - Solid hands-on AWS experience in a DevOps setting - Background in incident, change, and problem management - Strong with Prometheus, Grafana, Splunk, and PromQL - Proficient in scripting (Python, Go, Bash, SQL) - Skilled in GitHub, CI/CD, and Kubernetes operations Desirable: - Experience with Terraform … or CloudFormation - Advanced log analysis with Splunk - Strong problem-solving and analytical thinking More ❯

prioritised backlog of features, and work with the architects and developers to deliver those changes into Production. They will also work with the Service Delivery team on incident and problem resolution, ensuring a service that is Fit for Purpose and meeting the needs of the business. Role Responsibilities: Provide functional expertise of the Finance systems used by Allwyn's … in product management. Hands-on experience managing all stages of the product life-cycle, including requirements gathering and testing. Technical background with knowledge of software development methodologies. Experience of management of incidents and problems using ITIL v3 methodology. Strong second-line support background. Proven ability to build rapport with stakeholders and communicate clearly Experience of communicating with all levels … of departmental management Excellent analysis and problem-solving skills plus attention to detail. Act with integrity and due care, skill and diligence in carrying out your duties. A belief in high quality and a commitment to structured ITIL working practices such as Change and Problem Management, testing procedures and documentation, and adherence to the company baselines More ❯

own and solve problems. As a product manager you will: manage a product through discovery, alpha, beta and live states constantly develop your skills in and knowledge of product management techniques develop the product roadmap, make product priority decisions and own the backlog, to ensure we are adding value and meetings users and customers needs collaborate with a multidisciplinary … team to make data led decisions develop effective partnership and relationships with clients and stakeholders Product ownership - You can use a range of product management principles and approaches. You can capture user needs and translate them into deliverables. You can define the minimum viable product (MVP) and make decisions about priorities. You can write user stories and acceptance criteria. … or services to meet these needs. You can engage in meaningful interactions and relationships with users. You can show that you put users first and can manage competing priorities. Problem management - You can understand and identify problems, analysing and helping to identify the appropriate solutions. You can classify and prioritise problems, document their causes and implement remedies. Stakeholder More ❯

career ambitions. Main duties of the job The postholder will be a highly skilled, knowledgeable and experienced member of the DIT, a lead specialist in their area, able to problem-solve complex EUC issues, develop, deliver and continually improve EUC services, identifying and implementing the most effective solution at all times. They assist in defining EUC strategy and the … production and maintenance of EUC standard operating procedures (SOPs) that improve efficiency and overall service. Utilizing their technical expertise and managerial skills, they will be responsible for the continual management and planning of the Teams workload, allocating resource in a constantly changing, and challenging environment, adapting and responding to urgent issues and the need for re-prioritisation, whilst also … planning and delivering the EUC element of projects and wider schemes. Stock management and ordering of EUC hardware and components to maintain service is an important aspect of the role, as is the associated on-going development and training of all team members. To deputise for the EUC Ops Manager as required and provide expert advice and operational support More ❯

relating to the authority?s software and hardware to include computers, laptops, telephones, mobile devices and any other IT related associated peripherals at local and remote locations. Undertake technical problem management and root cause analysis 3. Configure and implement new computer systems as part of a desktop refresh, project or new requirement. This will also include the implementation … support within the Service desk operational hours. 7. Contribute towards the accurate recording of the ICS asset data by completing the appropriate documentation and following associated procedures including the management of the ICS storeroom. 8. Utilise the Service Management software to accurately record incidents, problems and service requests, maintain accurate asset information and submit knowledgebase documentation. 9. Where More ❯

trends, best practices, and regulatory standards that may impact product implementations; Support the engineering of control solutions where existing offerings are not available; Provide security expertise during incident and problem management; Produce threat intelligence briefings and other work products to share information across the organization; Respond to ad-hoc requests for platform security-related guidance; This role may … weekend, and on-call activities. Required Skills, Qualifications, and Experience: Knowledge of: Working within the financial services industry, or other highly regulated industries in a technical role. Information security management, governance, and compliance principles, practices, laws, rules, and regulations, e.g., NIST, ISO, NIS, DORA, and GDPR; Information technology systems and processes, network infrastructure, data architecture, data processes, and protocols … in: Security Tooling: Proficiency in common security tools, such as SIEMs, vulnerability scanners, firewalls, and EDR products; Scripting: Proficiency in scripting languages like Python, BASH, or PowerShell; Security Incident Management: Ability to assist with the detection, response, and recovery of escalated security incidents and manage backlog/lessons learned actions; Risk Assessment: Proficiency in conducting security risk assessments and More ❯

both technical developers and business managers. Able to drive change and improvement through a deep understanding of the inter-relationship between People, Process, Data and Technology Coordinate the change management process, incident management and problem management process. Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost, increase speed of implementation and More ❯

functionality in the product for expanded use across BAE Systems Manages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Microservices related issues Monitor and maintain Microservices service activities, including general administration … D&A Architecture team) to adhere to the BAE Systems relevant IT Policy, Operational and Governance framework Your skills and experiences: Essential: Data Engineering experience & knowledge in relation to problem solving data related issues. Experience in using JavaScript or TypeScript, HTML and CSS & other Microservices applications. Good knowledge and understanding of MSSQL/SQL, writing queries using multiple tables More ❯

and build data models to fulfil the strategic data needs of the organisation, as defined by the Enterprise Architect. You will design, support and provide guidance for the upgrade, management, decommission and archive of data in compliance with UKEF's data policy. You will provide expert advice on data including the definition and maintenance of our data technology architecture … recognise published best practice and apply it effectively within government. You can communicate the business benefit of data standards, and champion and govern those standards across the organisation. Metadata management . You can understand metadata management and the tool options to support its delivery. You can design and maintain the appropriate metadata repositories to enable the organisation to … understand its data assets. Problem management (data architect) . You can identify where data resolutions can contribute to resolving an organisation's problems, and you can log, analyse, identify and implement the appropriate solutions. You can work collaboratively to ensure that risks and issues are managed, and take appropriate actions to ensure that a problem is fixed. More ❯

telephone. To perform effective incident resolution relating to the authority's software and hardware, including computers, laptops, telephones, mobile devices, and peripherals at local and remote locations. Undertake technical problem management and root cause analysis. Configure and implement new computer systems as part of a desktop refresh, project, or new requirement. This includes implementing systems in offsite or … frontline telephone support, onsite jobs, and remote support within operational hours. Contribute to accurate recording of ICS asset data by completing documentation and managing the ICS storeroom. Utilize Service Management software to record incidents, problems, and service requests, maintain asset information, and submit knowledgebase documentation. Monitor system performance and manage automated and operational requests, booking and dispatching outputs as More ❯

production systems. Your Profile Essential skills/knowledge/experience: 1. Working knowledge and prior hands-on experience using AWS services at the DevOps Engineer level 2. Incident, change & problem management experience. This role is heavily operation-oriented, including on-call requirements 3. Strong background in setup & operation of enterprise observability tooling, specifically Prometheus, Grafana and Splunk, including … 4. Proficient in one or more languages of Python, Go, Bash, SQL 5. Familiar with GitHub/GitOps/container orchestration/Kubernetes operations 6. Working configuration and deployment management experience with CI/CD Desirable skills/knowledge/experience: 1. Hands-on experience with Terraform or CloudFormation for infrastructure provisioning and automation. 2. Strong knowledge of Splunk … for log analysis and troubleshooting. 3. Strong problem-solving skills and analytical thinking. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for More ❯

and realizing their potential. Eclipse Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering teams and provide product feedback as key stakeholders and the voice of … skills, and ability to explain technical issues to non-technical users Understanding of financial markets and related processes Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes Experience training employees on a growing team Understanding of project management best practices #J-18808-Ljbffr More ❯

well as the development and ownership of the GovPass continuous service improvement plan. In addition you will lead on creating and setting the vision and strategy for GovPass service management as the programme scales across the HMG Estate, ensuring service management maintains pace with both the deployments and technical developments. Working wider across the GPA, this role will … also be pivotal in shaping and influencing cross directorate service management practices and strategies as part of the wider GPA agenda. As the GovPass services stabilises or as the needs of government change over time, there is scope to take on other service related responsibilities in the future. Full service lifecycle management responsible for managing the full service … lifecycle including strategy, implementation and continual service improvement (maturing the service) Service Provider/supply chain management responsible for working collaboratively with GPA partners and suppliers to ensure optimal service delivery and value for money Service Review Board Analysis of service metrics to ensure optional service delivery and performance against SLAs, including Service Improvement Plans and Problem Management More ❯

Delivery Consultant Akkodis are currently working in partnership with a leading service provider to recruit an experienced ServiceNow Technical Consultant to be responsible for configuring and supporting IT Service Management (ITSM) systems. Please note this is a hybrid role with 2 days a week onsite. The Responsibilities Perform a complex range of incident/problem management activities … medium to large scale ServiceNow platforms with excellent communication skills. Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

Experience in product and service development, including for assisted digital users. Financial ownership: Responsible for realizing project benefits, securing funding, and managing scope within budget and deadlines. Stakeholder and problem management: Skilled in stakeholder identification, tailored communication, and building relationships. Strong communication skills to articulate problems and build consensus. Operational management: Knowledge of operational efficiencies and working More ❯