451 to 475 of 602 Problem Management Jobs

London with regular travel between sites Work pattern - this is a full-time position however we are happy to discuss flexible working This role will form part of a management escalation on-call rota LCP is a leading independent consultancy that uses powerful analytics fused with human expertise to shape a more positive future. We provide market-leading capabilities … to be an AI-enabled and data-driven organisation, we seek a Head of Service and Automation who can bring established experience devising and successfully implementing modern Support, Service Management and related automation strategies. Reporting to the CIO, you will have a background in building and developing high-performing teams who thrive in a dynamic and increasingly international environment. … skills. Devise and implement data-driven metrics that demonstrate the business value of strategic goals and evidence successful delivery against them. Act as a technical authority within the Service Management field, supporting teams within and beyond the Digital Services department, to streamline and automate processes. Act as the owner for our ITIL processes and policies, including managing documentation, enhancement More ❯

firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . The Regulatory Case Management Service (RCMS) is a core capability underpinning our critical regulatory workflows. It supports our frontline Regulatory staff, by standardising workflows, ensuring high-quality data for improved decision-making, and driving … ongoing development of the RCMS, establishing business-led product ownership, evolving ways of working, embedding effective change governance and mechanisms for measuring service ‘health’ Define and drive the case management strategy and roadmap, collaborating with stakeholders to align with the broader FCA strategy Take ownership of regulatory case management workflows, promoting continuous improvement and prioritising optimisation to deliver … next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here ) Minimum Extensive experience of managing products and operational services, including service and product management using case management platforms such as Salesforce Experience of building and optimising business workflows and processes to enhance efficiency and effectiveness Strong people leader with experience of leading More ❯

new and emerging IS technology and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions. Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most- cost efficient IS solutions/services for the business. Ensures solution documentation and training material are well …/services, or the changing of existing SAP solutions/services. Consults the users to identify and learn about current procedures and to clarify further requirements. Supports the installation, management, maintenance, and optimization of all SAP processes related to the area of responsibility. Provides guidance to IS project management and IS delivery unit team in how to utilize More ❯

wireless networks and devices Ability to work independently and as part of a team under pressure Experience in the education sector is desirable but not essential Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Hours – Monday – Friday - 08:00 -16:30 Keywords – line support, 2nd line, 2nd line support, IT More ❯

wireless networks and devices Ability to work independently and as part of a team under pressure Experience in the education sector is desirable but not essential Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Hours - Monday - Friday - 08:00 -16:30 Keywords - line support, 2nd line, 2nd line support, IT More ❯

and trade flow and post-trade issues Managing team chats, queues and mailboxes to ensure requests are being actioned in a timely manner with appropriate prioritization Ensuring incident and problem management procedures are followed and performing analysis to determine trends and patterns Assist with product testing and project work Working within a shift rota to provide London support … work will be required during major upgrades and out of hours testing Strong hands-on support experience of a trading platform within a financial institution Strong leadership and team management skills, with experience in leading cross-functional teams, preferably within the Front Office Excellent working knowledge of the FIX protocol Ability to convey expected behaviour of industry-standard algorithms … experience with containerization technologies like Docker and orchestration platforms like Kubernetes. Exposure to supporting message-based architecture Working knowledge of at least one buy-side or sell-side Order Management System Experience with industry-standard monitoring tools (ITRS or similar) Job Band & Level: Manager, 7 #LI-Hybrid #LI-MID Not The Perfect Fit? Concerned that you may not meet More ❯

service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments, love building relationships, and are passionate about delivering top-tier service in a technically complex More ❯

in engagement across the business and presenting metrics to demonstrate the successful delivery of services. As the Senior Service Delivery Manager, you will also manage significant outages and provide problem management. You will work closely across the Technology function to ensure successful delivery of services to the business and help shape the operating model. You will also pick up … the team. We will also provide you with support and further training to keep you up to date with the newest technologies to develop your skills further. Department: Project Management Project Location(s): London - United Kingdom Compensation: 65.000 GBP P/A Responsibilities As a senior delivery manager, you will be accountable for the effective delivery of complex high More ❯

to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Experience in the education sector is desirable. Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Ability to assess and re-prioritise workloads when circumstances or demands change Ability to take the More ❯

networking components such as Load Balancers and firewalls. Experience with cloud infrastructure in Azure, GCP, or other public cloud platforms. Familiarity with JIRA, Confluence, and ServiceNow (Incident, Change, and Problem Management modules). A great understanding of automation and Infrastructure as Code (IaC)-experience with tools like Ansible, Terraform, or Python is a plus. About working for us More ❯

to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Experience in the education sector is desirable Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Ability to assess and re-prioritise workloads when circumstances or demands change Ability to take the More ❯

to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Experience in the education sector is desirable Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Ability to assess and re-prioritise workloads when circumstances or demands change Ability to take the More ❯

and as part of a team under pressure Impeccable attention to detail and commitment to quality Experience in the education sector is desirable but not essential Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Ability to assess and re-prioritise workloads when circumstances or demands change Ability to take the More ❯

sign-off for internal and external partner solution design In addition to project delivery work, the role will also support the operation in the event of major incident and problem management. They will work with the service improvement manager to drive efficiency and manage risk within the technology stack. You will need: Must have experience of working as a … Knowledge of infrastructure both Cloud and on premise (Linux, VMs, network integrations, security tooling) Knowledge of Firewalls, WAF, load balancers Experience of working with Online Charging Solutions (OCS) Extensive problem-solving skills We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a More ❯

sign-off for internal and external partner solution design In addition to project delivery work, the role will also support the operation in the event of major incident and problem management. They will work with the service improvement manager to drive efficiency and manage risk within the technology stack. You will need: • Must have experience of working as a … Knowledge of infrastructure both Cloud and on premise (Linux, VMs, network integrations, security tooling) • Knowledge of Firewalls, WAF, load balancers • Experience of working with Online Charging Solutions (OCS) • Extensive problem-solving skills We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a More ❯

MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯

MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯

re Looking For A good solid background in ServiceNow Development/Coding, perhaps moving up from an Admin level. Strong understanding of ITIL/ITSM processes, especially incident/problem management. Comfortable with JavaScript, XML, JSON, HTML, CSS. Organised, proactive, and confident in taking ownership of technical issues. Excellent communication skills across technical and non-technical teams. Why Apply More ❯

EMEA IT Service Management Lead - Infrastructure Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb Infrastructure is a team of innovators who love technology as … high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA infrastructure Head. The role-holder … regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close collaboration with the global ITSM More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service … Management Consultants in a fast paced Medium/Large Sized Organisation with multiple business units. 6 Months. 2 days on site in the North. Potential for a long term role. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of More ❯

Enterprise Linux in financial/regulated organizations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction Participate in stakeholder/delivery team calls Demonstrate analytical and problem management skills Suggest & implement industry best practices in … projects, as applicable Technical Skills: Proficient in Linux (RHEL) Operating System and Cluster environment (VCS Infoscale) Experience with DevOps tools, orchestration, and configuration management such as Ansible, Jenkins, Puppet Good scripting skills in Python, Shell, Puppet for data management tasks Experience with VMware/Virtualization/Hypervisor technologies Knowledge of networking and its relation to OS - TCP/… IP, port management, firewalls Mulesoft/Postman experience is a plus Development of APIs and integration with Ansible playbooks Additional desirable skills and certifications: Git Agile methodologies More ❯

hands-on Lead Application Support professionalis sought to support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problem management, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release … technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience … of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus). Understanding of academic or public-facing library systems (e.g., Alma, Primo, E-Prints) is advantageous. Skilled in problem-solving, technical diagnosis, and proactive service improvement. Experienced in change and release management, including testing and deployment. Excellent communication skills, with the ability to engage technical and non More ❯

are expanding their support function and are recruiting for application support Engineers. You will be working within a fantastic team who are responsible for the support and investigation and management of support tickets, resolve where possible and triage issues, ensuring tickets are processed and resolved adhering to customer SLAs and high service quality. Within this role there will be … occasional on site visits so driving license and access to own vehicle is essential. Ke y Accountabilities Ownership and management of tickets, in accordance with SLA’s and priorities and in line with ITIL-based incident and problem management processes Software application and hardware managed services Resolving issues, updating customers, closing tickets and documenting if required Handling … Experience working within software development environments Understanding/experience of technical language XML/CSV/JSON/SQL Experience with BI tools Experience with Jira/Zendesk Supplier management Business to Business customer service experience. More ❯

We may begin interviewing and making offers before the closing date for this role, so early application is encouraged. Special requirements for this post Key Responsibilities: Day to day management and monitoring of our Azure Public Cloud infrastructure to ensure costs are managed, performance maintained, and services are resilient and secure. Lead design and implementation activities for cloud infrastructure … and platform services. Automate cloud management tasks, provisioning, and configuration management. Collaborate closely with product/platform teams, software developers, security, and network specialists. Support colleagues with complex operational concerns within the Azure Public Cloud environment, including knowledge sharing, training/development of Cloud skills, deployment activities, event management, incident and problem management, and service continuity. … to leverage Cloud based solutions to enable the organisation to deliver its services. Strong communicator at all levels of the organisation. Decisive with a 'can do' attitude, focused on problem-solving and delivering results. Excellent Technical knowledge of Microsoft Azure Public Cloud services, including Virtual Machines, Virtual Desktop, AUM, backup and site recovery, fabric, automation, cost optimisation. Committed to More ❯

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with M&G to support contingent recruitment processes. On behalf of M&G, AMS are looking for an Aladdin SME for a 6 month contract based in London with remote work available. At M&G our purpose is to … money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it … a close working relationship with Public Markets business stakeholders in order to determine functionality gaps and enhancement requirements. Process and Workflow: Promote best practice and global consistency. Incident/Problem Management: Manage and maintain incidents, enhancements, issues and risks log via Jira. Embedding and adoption: Working closely with customers to ensure that new systems and process are embedded More ❯