476 to 500 of 606 Problem Management Jobs

are expanding their support function and are recruiting for application support Engineers. You will be working within a fantastic team who are responsible for the support and investigation and management of support tickets, resolve where possible and triage issues, ensuring tickets are processed and resolved adhering to customer SLAs and high service quality. Within this role there will be … occasional on site visits so driving license and access to own vehicle is essential. Ke y Accountabilities Ownership and management of tickets, in accordance with SLA’s and priorities and in line with ITIL-based incident and problem management processes Software application and hardware managed services Resolving issues, updating customers, closing tickets and documenting if required Handling … Experience working within software development environments Understanding/experience of technical language XML/CSV/JSON/SQL Experience with BI tools Experience with Jira/Zendesk Supplier management Business to Business customer service experience. More ❯

We may begin interviewing and making offers before the closing date for this role, so early application is encouraged. Special requirements for this post Key Responsibilities: Day to day management and monitoring of our Azure Public Cloud infrastructure to ensure costs are managed, performance maintained, and services are resilient and secure. Lead design and implementation activities for cloud infrastructure … and platform services. Automate cloud management tasks, provisioning, and configuration management. Collaborate closely with product/platform teams, software developers, security, and network specialists. Support colleagues with complex operational concerns within the Azure Public Cloud environment, including knowledge sharing, training/development of Cloud skills, deployment activities, event management, incident and problem management, and service continuity. … to leverage Cloud based solutions to enable the organisation to deliver its services. Strong communicator at all levels of the organisation. Decisive with a 'can do' attitude, focused on problem-solving and delivering results. Excellent Technical knowledge of Microsoft Azure Public Cloud services, including Virtual Machines, Virtual Desktop, AUM, backup and site recovery, fabric, automation, cost optimisation. Committed to More ❯

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with M&G to support contingent recruitment processes. On behalf of M&G, AMS are looking for an Aladdin SME for a 6 month contract based in London with remote work available. At M&G our purpose is to … money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it … a close working relationship with Public Markets business stakeholders in order to determine functionality gaps and enhancement requirements. Process and Workflow: Promote best practice and global consistency. Incident/Problem Management: Manage and maintain incidents, enhancements, issues and risks log via Jira. Embedding and adoption: Working closely with customers to ensure that new systems and process are embedded More ❯

to Steering Committees You will provide operational leadership across the program as well. This includes overall direction to practitioners in terms of project scope, execution planning, deliverables, dependencies, risk management, methodology, staffing etc. Manage cost, timelines, milestones, change control and quality during delivery You will lead and contribute to the development of new practice service offerings and point of … of deep functional expertise in one of the key areas of Life Sciences (Pharma, Med-Tech, CDMO, Consumer Health) Commercial Business along with a breadth of experience in stakeholder management, problem-solving, maturity assessments, strategy planning and delivery management At least 12+ years of experience in consulting firms Differentiated expertise from extensive work experience in the Life … client interaction skills: ability to build trusted relationships and to drive transformation programs jointly with client leadership. Ability to navigate in a complex organization structure Good negotiation and vendor management skills Ability to inspire, convince and to influence to gain buy-in from senior business management and stakeholders Superior problem management skills (problem identification, structuring More ❯

business and to enable new business models. Provide leadership, guidance, and technical solutions for focus areas e.g. SAP S/4HANA, SAP Cloud Platform, digital platforms, Cloud Integration, API Management, AI, Advanced Analytics and IOT. Ensure a well-structured and defined solution architecture framework - delivering to time, cost, and quality and within budget. Ensure adherence to solution governance and … enterprise architecture principles and standards. Lead and participate in key governance forums including Architecture Review Boards, Program Boards, Change Control Boards, and Integration Management meetings. Active participation in business development and pre-sales activities, including proposals and responses to “Requests for Proposal” (RFPs) and “Requests for Information” (RFIs). Proactively manage, monitor, and report on the identification, impact, dependencies … acumen. Extensive work experience in a consulting company, working in large-scale SAP transformation programs. Proven delivery capability for large-scale SAP based transformation programs. Practical application of project management life cycle principles and methodologies (SAP Activate, including key concepts like Model Company, SAP Value Lifecycle Management etc.). Experience with solution and enterprise architecture frameworks and models More ❯

house. Key Responsibilities: Lead and develop a high-performing digital support team with a strong focus on performance and retention Define and manage support strategies , including SLAs, incident and problem management, escalation paths, disaster recovery, and tooling Champion customer-first principles to ensure digital systems deliver seamless, reliable experiences Oversee platform performance using metrics such as Page Load … and the software delivery lifecycle Proven expertise in supporting a wide array of technologies including: Web and mobile apps APIs and integrations Customer data platforms Strong leadership and people management skills, with the ability to build and inspire high-performing teams Experience working with external vendors and internal stakeholders to deliver against complex support models Exceptional analytical, problem More ❯

The Role This role involves systems administration and development within the Information Management & Technology team, supporting patient information systems such as SystmOne and internal applications like patient portals. Key responsibilities include managing service desk calls, maintaining accurate records of incidents and resolutions, and providing clear, non-technical customer support. You will collaborate with clinical and administrative teams to review … system enhancements. Troubleshoot technical issues and redirect as needed. Ensure compliance with national and local system governance requirements. Essential for the role Working knowledge of ITIL principles including Incident Management, Problem Management, and Change & Release Management. Proficient in standard PC applications (e.g., PowerPoint, Word, Excel). Experience in a fast-paced business environment with the ability to More ❯

service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments, love building relationships, and are passionate about delivering top-tier service in a technically complex … space—this could be your next move. ✅ Minimum 3 years SDM experience ✅ Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR) ✅ Strong communication & stakeholder management skills ✅ Full UK driving licence – some client site travel required 💡 Why join? Be part of a dynamic, collaborative team Genuine career growth in a booming security sector A culture that values More ❯

by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTS services, following the Directorate's Incident Management process, monitoring, and ensuring compliance with departmental policies and procedures to meet the needs of students, staff, and other key stakeholders, both internal and external. Act as the first … the diagnosis and resolution of specific, routine, and/or complex incidents, requests, problems, and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant … in proactive activities such as system upgrades, driver and software installations, and configurations during quieter periods of the business year. Undertake established monitoring activities as defined by the Event Management Process, including researching and collating information for reporting and/or escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products More ❯

by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTS services, following the Directorate's Incident Management process, monitoring, and ensuring compliance with departmental policies and procedures to meet the needs of students, staff, and other key stakeholders, both internal and external. Act as the first … the diagnosis and resolution of specific, routine, and/or complex incidents, requests, problems, and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant … in proactive activities such as system upgrades, driver and software installations, and configurations during quieter periods of the business year. Undertake established monitoring activities as defined by the Event Management Process, including researching and collating information for reporting and/or escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products More ❯

by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTS services, following the Directorate's Incident Management process, monitoring, and ensuring compliance with departmental policies and procedures to meet the needs of students, staff, and other key stakeholders, both internal and external. Act as the first … the diagnosis and resolution of specific, routine, and/or complex incidents, requests, problems, and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant … in proactive activities such as system upgrades, driver and software installations, and configurations during quieter periods of the business year. Undertake established monitoring activities as defined by the Event Management Process, including researching and collating information for reporting and/or escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products More ❯

matter experts and Engineers to follow up on corrective actions identified by root cause analysis for resolution of known problems or key service impacting issues. You will also drive problem capture & linking to known issues from regular communications with internal and external partners. The day-to-day Collaborate with subject matter experts to proactively drive problem root cause … systems. Strong understanding of ABU products and services. Strong fixing and analytic skills. Linux experience and administration (RHEL/Ubuntu/CentOS/ALMA etc). Data and database management and query (SQL/PGSQL). Python. Experience with working in an operational and engineering environment. Clear and concise communication skills; ability to articulate technical material to both a … Legacy Inmarsat systems. Inmarsat L-Band services experience. Previous experience liaising with Value Added Resellers and OEM’s. A good understanding of ABU products and services. Working knowledge of problem management Processes. Kafka, Apache Airflow/Streamsets. DPI and traffic shaping technologies and mechanisms. Containerization and Virtual Machine/Virtualization environments. EEO Statement Viasat is proud to be More ❯

focus on addressing our customer needs. Job Responsibilities: Respond to escalations from our squads and vendors, including escalated alerts from our monitoring stack. Owning, executing and driving the Incident Management processes to resolution using strong facilitation, planning and time management. Command and control of Incidents bridge with squads and external vendors Assess and prioritise multiple incidents based on the … and accountable parties to ensure the correct focus is driven to identify root cause and deliver eradication actions with the correct ownership. Ensure the creation and progression of new problem tickets for recurrent service issues as per problem management process in a timely manner through to closure. Drive a culture that reduces repeat incidents, helping to join … communication skills (written and verbal) at all levels of seniority A keen critical thinker Ability to take charge of a situation a drive forward Experience of working Event, Incident, Problem, Change About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional More ❯

a pivotal role in actively supporting the bank’s DC infrastructure, ensuring operational success, and mentoring other team members. Key Responsibilities: • Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. • Ensure the Data Centre is visually always kept to a high standard. • Responsible Financial Budgeting for all on-premises … hosted services. • Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. • Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets • Capacity management including power, floor space and assisting with forecasting loadings. • Change management approval site level responsibility. • Support the CTO team with Incident and problem management. … Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours. • Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. • Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. • Assist with monthly reporting on DC power usage (subject to usage availability More ❯

or Technical Operations. Demonstrated experience leading global technical teams in complex, high-scale environments. Deep expertise in incident recovery, automation, systems design, and platform reliability. Strong working knowledge of problem management, root cause analysis frameworks, and resilience engineering principles. Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale. Comfortable operating in regulated environments … and partnering with Risk and Compliance functions. Excellent stakeholder management and communication skills, with the ability to lead through influence at senior levels. Core Competencies Technical Depth - Ability to dive deep across infrastructure, applications, and cloud-native architectures. Recovery Leadership - Skilled in coordinating technical resources under pressure to resolve incidents rapidly. Reliability Thinking - Strategic mindset focused on system robustness More ❯

International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada) + 450 employees over 20% growth each year Role Maintain & improve operational quality of the IT systems in scope Incident & Problem management Implementation of Technical Lifecycle en Security Requirements IT Service Continuity Management (Prepare, Plan IT Emergency Exercises & Disaster Recovery Exercises) Maintain & Update technical documentation Support the design More ❯

Assist in service resolution to meet service level targets. Meet regularly with stakeholders and suppliers to monitor service levels. Drive continuous service improvement aligned with business needs. Stakeholder & People Management: Participate in major incidents and problem management. Monitor key performance indicators and customer satisfaction. Develop strong relationships with business colleagues and service providers. Reporting and Quality Assurance: Monitor … key managers and service providers. Audit and Compliance: Manage IT services in line with business goals. Identify opportunities for efficiency and innovation with technology suppliers. Key Skills: Extensive IT management experience. Gas Experience SCADA Experience Experience delivering IT services in multi-sourced environments. At least 5 years of senior-level customer service experience. Strong interpersonal, leadership, and stakeholder relationship More ❯

and disaster recovery planning . Supporting database integrations for new services, working alongside project engineers. Monitoring system performance, automating routine tasks, and improving efficiency. Engaging in incident resolution and problem management at a 3rd line support level . What We’re Looking For: Experience with SQL Server and PostgreSQL in an IT support setting. Understanding of Windows Server … administration , with a willingness to learn Linux. Experience with database backup strategies, security practices, and troubleshooting . Familiarity with scripting and automation tools for database management (PowerShell, Bash, or Python). Strong problem-solving skills and a desire to develop in a technically challenging role. Bonus Skills (Nice to Have): Exposure to MySQL and other database platforms. Knowledge More ❯

client **Please note this role is INSIDE IR35 and requires 2 Days a week onsite** Delivery Assurance Delivery Manager (Operations & Reporting) Skills: Communication, Attention to Detail, Proactiveness, Organised, Stakeholder Management, Service Delivery, e-Monitoring The Delivery Manager is responsible for: 1. MU SME for Delivery Tooling (e-Monitoring); acting as a key liaison with Group for intercepting new releases … with the OneFinance programme, firmly establishing toolsets with the Cross-Contract view, providing assurance of both compliant and relevant use 3. To support financial reporting in Delivery Assurance 4. Management of work requests received from the wider MU; utilising the expertise from with DA to provide responses that are fulfil stakeholder needs and are aligned to the strategic vision … work with the teams without guidance. • Self-driven and motivated, be involved in the delivery of, or take ownership of, internal products and improvement initiatives. • Good communication and stakeholder management; this role will work closely with the DA Leadership Team and also into other key MU functions • A pragmatic approach to Agility. The team’s ways of working don More ❯

you'll do Actively monitor the Linux team's incident/request queue, set prioritization, and process tickets in a timely manner Perform production changes while adhering to change management guidelines Install, configure, and troubleshoot Linux servers and related hardware/software components Perform in-depth analysis for post impact resolution, RCA, remedial actions, and problem management Manage and troubleshoot AD integrated authentication on Linux servers Manage and troubleshoot existing Ansible playbooks used for configuration management across the Linux environment Collaborate cross-functionally to monitor system performance, analyze system logs, and proactively address issues Create and maintain system documentation including configuration guides, standard operating procedures, and troubleshooting steps What's required 3-5+ years … of experience Linux Administration in a production environment Experience with infrastructure as code concepts (Terraform, Ansible, Puppet or similar) Experience in authentication, privilege management, and integration with Active Directory Familiarity with Ansible for automation and configuration management Hands-on experience with Red Hat Enterprise Linux (RHEL) administration, including installation, configuration, performance tuning, and troubleshooting Experience with creating and More ❯

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Cross Asset Market Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our … expertise in area and an advanced level of understanding of the principles of apps support. Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements. Partners with multiple technology areas and management teams to ensure appropriate … ITRS monitoring would be an added advantage Experience with issue tracking and reporting using tools Basic Business knowledge/understanding of financial markets and products. Knowledge/experience of problem Management Tools. What we’ll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to More ❯

promoting best practices across teams. Financial ownership: Accountable for realizing project benefits, securing funding, managing scope within budget and deadlines, and understanding system integration and benefits realization. Stakeholder and problem management: Skilled in stakeholder identification, tailored communication, relationship building, and evidence-based consensus building. Operational management: Knowledge of efficient operations, acting as escalation point, and working closely More ❯

of a comprehensive knowledge base to empower both customers and support staff to resolve common issues independently Requirements About you Ideally, you'll have: Have 5+ years of people management experience 8+ years of experience in managing migration projects, analysing team metrics to assess efficiency and reconciling data sources Experience managing identifying and triaging technical issues and driving solutions … with clear metrics to show impact Experience with incident and problem management processes in a scaling environment Have strong analytical skills to investigate, prioritise, and identify the root cause of issues Operational expertise (measuring/improving manual processes, motivating/engaging an operations team) Has experience with technical product support teams and understands the technical backend of products. … collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively Paid professional development (including conferences, courses, learning subscriptions, etc.) Harrison Assessments - our talent management provider that facilitates continuous professional development A variety of flexible leave options A company-wide paid day off Flexible (hybrid) working conditions Health insurance via our provider Vitality UK More ❯

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors … Performance, Compensation & Benefits) Able to do complex configuration, including payroll integrations and time tracking Able to trouble shoot and analyse complex problems and suggest solutions Escalation point of incident management, problem management support for HR and business users for functional issues Review Workday updates, proposing changes and improvements to HR and business Provide change and deployment management … ideas and innovation HRIS Professional with proven Workday BAU support track record Ability to deliver Workday complex configuration Ability to deliver Workday and Payroll integrations Advanced knowledge of tenant management and security set up Experience of using Workday as a change enabler to drive service and process improvement Why Planet Planet is an equal opportunity employer where diversity is More ❯

focused solutions that continuously improve and ultimately deliver maximum value. The team will drive improvements from our suppliers using the information provided by the Service Operations team to reduce problem management. They will provide the technical expertise and thought leadership to manage our suppliers to identify and resolve recurring issues that are having a negative impact/outcome for … mentoring to members of the Supplier Mgmt team, ensuring that the team have strong development plans and career progression and succession plans. Responsible for the execution of the Supplier Management strategy for Technology partners Transform relationships, contracts and ongoing governance to adopt models with great outcomes for our restaurants and Franchisees. Set standards with our partners to ensure they … are held accountable for delivering excellent service and change management which focus on the health, hygiene and continuous improvement of theirproducts Conduct structured and regular service reviews with key partners to ensure value and performance. Ensure remedial action plans are in place where required. Responsible for contracts and commercials for all existing and new service partners. Ensure that there More ❯