501 to 525 of 604 Problem Management Jobs

and components meet and continue to meet all their agreed performance targets and service levels. • Investigate all breaches of service level objectives, initiating remedial activities where possible. • Use application management software and tools to investigate issues, collect performance statistics and create reports. • Continuously suggest and contribute to the team's monitoring strategy to ensure IT teams are equipped with … essential platform metrics, data, and alerts, enabling proactive identification and reduction of faults, bugs, and incidents. • Identify and analyse trends and recurring incidents to support efficient Problem Management. • Participate in daily stand-up meetings with development teams to stay aligned on priorities and progress. • Collaborate with internal business and product teams to ensure real-time prioritisation of active bugs … and the relevant query language. • Previous experience and/or understanding of cloud-based infrastructure (ideally AWS). • Operated in/understanding of an ITIL environment, where Incident/Problem Mgmt, Change Control, etc are implemented. • ITIL working knowledge or qualification • Previous experience in a busy, fast-paced IT environment, working to agreed SLAs and other KPIs beneficial. • Operated More ❯

s global networking roadmap. Maintain, monitor and troubleshoot Assala's global network. Be the focal point for all issues relating to the global network and networking security events. Supplier management (WAN, LAN and hardware). Analysis and investigation of alerts arising from Security Events and vulnerability scanning tools. Analysis, investigation and refinement of alerts and reports arising from Network … including communication of complex technical material. Solid understanding and knowledge of how to build successful relationships between architects, engineers and operations teams. Good interpersonal skills, customer relations skills, and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines. Experience creating technical material (slides, white papers, battle cards, solution guides More ❯

the customers understand Group Technology’s plans Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution Ownership of asset management process in region (complying with group wide approach). Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional … service delivery colleagues to identify trends/patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target Maintain operation logs on … current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Proven experience in a More ❯

over 200 different applications and a wide range of infrastructure operating systems and databases across London, NY and Asia and provides IT Risk and Control Governance, Identity and Access Management Governance and Cybersecurity support across the Firm. What you'll be doing This London-based Information Technology Risk role is within the IT department of a Global Investment Bank. … risk and control governance professionals in conducting risk assessments, tracking control gaps, managing technology end-of-life and vulnerabilities, handling IT risk incidents, ensuring supplier security assurance, overseeing release management, and managing IT audits. Collaborate with other IT functions to integrate IT risk and control governance into all technology initiatives. Ensure effective communication with key stakeholders to maintain relationships … industry certification (CISSP, CISM, CISSP-ISSMP, CRISC or GIAC equivalent) strongly preferred. Prior relevant industry experience within the banking and/or financial services sector in an IT Risk Management or security role Experience in the identification, evaluation and documentation of policies, process and controls Experience working with international cross-functional teams fostering collaboration and team work. Prior experience More ❯

large government client of ours is seeking an experienced Engineer to join their dynamic team. This individual will assist in the design, development, testing, deployment, troubleshooting and incident/problem management for the SDN components. Design, develop, document, test and deploy software written in Python and Java on the Cisco Network Services Orchestrator (NSO) platform. Develop network orchestration … and management workflows on the Itential Automation Platform. Integrate software with network devices, including Cisco ASR9K and Juniper MX series routers. Develop automated tests using Ansible, Selenium, JMeter, Junit and/or other applicable tools. Develop automated CI/CD build/deployment pipelines using CloudBees/Jenkins, Artifactory, OpenShift/Kubernetes, Docker, Ansible and Bitbucket. Work with an More ❯

and release teams in an Agile setup Participate in on-call rotations (24/7, including weekends) Contribute to service continuity and business recovery planning Continuously improve incident/problem management processes What You Bring? 6+ years of experience in IT operations or production support Solid skills in Linux/Unix, Windows, and control-M job scheduling Strong More ❯

as the codebase and business scale. Demonstrate technical proficiency to troubleshoot and diagnose issues using tools such as Splunk, Dynatrace, and Kibana. Exhibit a strong understanding of source code management (Git) Knowledge of Change, Incident and Problem management processes. Possess knowledge and experience in agile development practices, continuous integration, and test automation (e.g., TDD, BDD, Cucumber, Gherkin More ❯

Technical and functional support for the Interactive Brokers’ platforms Desktop applications (Windows, macOS, and Linux) Mobile applications (Android and iOS) Troubleshooting and support for Interactive Brokers’ web-based offerings Problem management with a focus on wide-scale technical issues Requirements Languages: fluency in English and Spanish is a must. Any other European language is a plus. Bachelor’s More ❯

platform and reliability engineering approaches (SRE), including observability, performance optimisation, capturing analytics and security best practices Experience implementing Service Level Objectives and using them to drive error budgets, risk management and alerting Knowledge and experience with operating containers at scale within the Kubernetes ecosystem Experience in building robust, fault tolerant systems and identifying areas for improvement all in the … support of maintaining reliability standards Knowledge of incident and problem management practices Proficiency in the software development lifecycle, including testing, version control, branching strategies and deployments approaches using modern software technologies Ability to debug Production code to identify root causes of failure that lead to improvement Experience building and designing APIs or CLIs that solve internal problems or More ❯

Powershell programming. Database Backup and restore. Knowledge of HA and Disaster Recovery Security Compliance Encryption (TDE and/or column level encryption) The ability to work using change and problem management processes. Nice to have but not essential: Fundamental understanding of Networking and Firewalls TSQL development and stored procedures and functions, triggers and cursors Webserver/IIS/ More ❯

infrastructure continues to support the business effectively. Essential Ingredients Solid experience in IT infrastructure architecture, with a deep understanding of processes, applications, and server infrastructure. Familiarity with Incident and Problem Management processes. Comfortable using software and hardware like SolarWinds, Microsoft 365 Admin, Citrix, Control Up, VMware, Hyper V, Meraki SD-Wan & Wi-Fi, HP Aurba & Cisco switches plus … Windows Server OS. Create and maintain documentation. Continuously develop technical knowledge on established and emerging infrastructure technologies. Manage multiple infrastructure projects. Understanding of tools used in IT management infrastructure projects, such as issues logs, risk registers, change databases, and CMDBs. Articulate, with the ability to express views clearly and concisely, both verbally and in writing. Ability to keep people More ❯

liaising with business users Actively engage with the Test Practice to ensure solutions are of the highest quality Provide a high level of ongoing service through excellent Incident and Problem Management Be responsible for deploying technical solutions What we are looking for in our ideal Microsoft Dynamics 365 Functional Consultant: Recognised Microsoft D365 Certifications Experience configuring Microsoft Dynamics More ❯

liaising with business users Actively engage with the Test Practice to ensure solutions are of the highest quality Provide a high level of ongoing service through excellent Incident and Problem Management Be responsible for deploying technical solutions What we are looking for in our ideal Microsoft Dynamics 365 Functional Consultant: Recognised Microsoft D365 Certifications Experience configuring Microsoft Dynamics More ❯

liaising with business users Actively engage with the Test Practice to ensure solutions are of the highest quality Provide a high level of ongoing service through excellent Incident and Problem Management Be responsible for deploying technical solutions What we are looking for in our ideal Microsoft Dynamics 365 Functional Consultant: Recognised Microsoft D365 Certifications Experience configuring Microsoft Dynamics More ❯

setup, service catalog, workflow administration, reporting, and integrating modules like Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalo More ❯

We're Hiring: Asset & Configuration Manager Location:Birmingham or Shoreham (Hybrid) Salary:Up to £60,000 depending on experience Are you an expert in IT asset and configuration management? Ready to take ownership of the full asset lifecycle and drive operational excellence? Join our team as an Asset & Configuration Manager and help us optimise how we manage the IT … up Own the lifecycle of IT assets-from procurement to disposal Maintain and manage the CMDB (ServiceNow) Ensure compliance with software licensing Collaborate across ITIL practices (Service Desk, Change, Problem Management) Provide reports and insights on asset utilisation and cost optimisation Identify automation opportunities for real-time tracking What You'll Bring: Strong Understanding of ITIL (v4 preferred … Deep familiarity with the Service Configuration Management and IT Asset Management (ITAM) practices. Understanding of how CMDBs (Configuration Management Databases) support incident, problem, change, and release management. Practical Experience Establishing or Overhauling CMDB/IT Asset Management system. You can distinguish between CI (Configuration Item) types, relationships, and levels of control. Tooling Expertise: Experience with More ❯

support for troubleshooting. You will leverage your technical expertise to administer the full lifecycle of Linux and Windows platforms. Responsibilities: • Day-to-day operations: Support IT systems, including monitoring, problem resolution, and ensuring the smooth operation of client/server/storage/network devices and mobile devices. • Problem Management: Analyze recurring problems and implement solutions to … environments. • System Optimization: Optimize system operations and resource utilization, perform system capacity analysis and planning, and troubleshoot IT systems. Analyze existing infrastructure for tuning and performance enhancements. • Configuration and Management: Configure and manage operating systems, install operating system software, troubleshoot, maintain integrity of, and configure network components. Implement operating systems enhancements to improve reliability and performance. • Communication: Provide support … for the escalation and communication of status to agency management and internal customers. • Switch Configuration: Manage switch configurations. Basic Qualifications: • Five (5) years' experience for a Systems Administrator 1 or Ten (10) years' experience for a Systems Administrator 2 in programs and contracts of similar scope, type, and complexity. • A Bachelor's Degree in a technical discipline from an More ❯

You're used to working with data - spotting trends and taking proactive action to address the cause of them. About The Role: Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate … root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records More ❯

business and to enable new business models. Provide leadership, guidance, and technical solutions for focus areas e.g. SAP S/4HANA, SAP Cloud Platform, digital platforms, Cloud Integration, API Management, AI, Advanced Analytics and IOT. Ensure a well-structured and defined solution architecture framework - delivering to time, cost, and quality and within budget. Ensure adherence to solution governance and … enterprise architecture principles and standards. Lead and participate in key governance forums including Architecture Review Boards, Program Boards, Change Control Boards, and Integration Management meetings. Active participation in business development and pre-sales activities, including proposals and responses to “Requests for Proposal” (RFPs) and “Requests for Information” (RFIs). Proactively manage, monitor, and report on the identification, impact, dependencies … acumen. Extensive work experience in a consulting company, working in large-scale SAP transformation programs. Proven delivery capability for large-scale SAP based transformation programs. Practical application of project management life cycle principles and methodologies (SAP Activate, including key concepts like Model Company, SAP Value Lifecycle Management etc.). Experience with solution and enterprise architecture frameworks and models More ❯

reports, and assist with disaster recovery planning. Key Responsibilities: • Administration: Monitor and manage Dell infrastructure, user requests, log files, and operational reports. Provide capacity planning and disaster recovery assistance. • Problem Management: Troubleshoot incidents, coordinate service incidents, open service requests, and participate in root cause analysis. • Change Management: Assist with software/firmware management, implement change requests More ❯

experienced in root cause analysis techniques. You're used to working with data—spotting trends and taking proactive actions. About The Role: Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence. Facilitate root … cause analysis of problem records using various techniques. Use data, reporting, and trending to identify areas of repeating incidents to raise proactive problem records. #J-18808-Ljbffr More ❯

3rd Line IT Engineer Salary: £30,000 to £45,000 Location: Home Based Keywords: IT Support, Technical Issues, Problem Management, System Maintenance, Microsoft Technologies An exciting opportunity has arisen for a highly skilled 3rd Line IT Engineer to join a dynamic team. This home-based role offers a competitive salary ranging from £30,000 to £45,000. The … issues affecting the executive team. Assist with encouraging and facilitating users to make the most of productivity tools and services provided by Microsoft. Conduct root cause analysis (RCA) for problem tickets to identify and resolve underlying issues. Perform operating system updates and patches to ensure systems are secure and up-to-date. Manage application updates and patches to maintain … SharePoint sites, manage access, and create external guest user accounts. Monitor and maintain Power Automate flows. What you bring: Experience in 2nd or 3rd line support is preferred. Strong problem-solving skills are necessary. Proficiency in Microsoft technologies such as Intune, SharePoint, Teams is required. Excellent communication abilities are essential. Ability to manage multiple tasks efficiently is needed. Detail More ❯

You're used to working with data - spotting trends and taking proactive action to address the cause of them. About The Role: Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate … root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records #J-18808-Ljbffr More ❯

root cause analysis techniques. You're used to working with data—spotting trends and taking proactive actions to address them. About The Role: Own, manage, and continually improve incident & problem management policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents—with a focus on proactive stakeholder communication, technical progression, and SLA adherence. … Facilitate root cause analysis of problem records using a variety of techniques. Use data, reporting, and trending to identify areas of repeating incidents to raise proactive problem records. #J-18808-Ljbffr More ❯

successfully implemented, also to establish a high level of quality for the production systems supporting the FI businesses. Day-to-day Responsibilities: Application Monitoring and follow up Incident and Problem Management Knowledge Management and Documentation Continuous Service Level improvement Maintenance and enhancement Project and specific tasks Candidate Profile: First class degree from a top university and scientific … background (ability to problem-solve) High motivation to learn in a complex and very stressful environment. Logical and critical thinking Teamwork skills The role focuses specifically on Rates products; Rates knowledge would be appreciated. IT Skills: Good knowledge of FX business and electronic trading principles: Spot/Outright pricing, Fixings, VD calculation, CC & AV, Spot push, Rollback/rollover More ❯