center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
ARO
services are not only operationally sound but also aligned with client expectations and experiences. Operational Excellence: Translate client needs into operational realities Design services that balance experience (XLA), performance (SLA), and efficiency (KPI) Identify and mitigate risks through thoughtful service design What we are looking for? Essential Experience of successfully bidding for Managed Services contracts both formal tender and standard … is important Process improvement using LSS techniques or similar Experience of process transformation to decrease cost/improve efficiency/client experience Experience of designing and implementing XLA/SLA and a broad range of relevant KPI's Automation and associated techniques with Service Management tools including Service Catalogue based approaches Contact channel integration and management Ability to define & design More ❯
maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Provide or support rapid network fault resolution within SLA, ideally before critical service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution More ❯
maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Provide or support rapid network fault resolution within SLA, ideally before critical service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution More ❯
