226 to 250 of 389 SLA Jobs

review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews.? We'd love you to have Strong risk assessment and analytical skills Proven leadership andteam management experience Solid knowledge of underwriting regulations and compliance ...

frameworks. Contact Centre data expertise Work with ACD, IVR and routing datasets. Define and validate Contact Centre KPIs such as AHT, FCR, abandonment rate, SLA and occupancy. Support analytics use cases including outbound campaigns and bots. Apply Contact Centre domain knowledge, ideally including Genesys Cloud. Data quality & governance Lead customer ...

Code (IaC), using tools like CloudFormation or Terraform Experience with one or more public cloud platforms like AWS, GCP, Azure Experience with high volume, SLA critical applications and their interdependencies with other applications and databases Experience with high volume, mission critical applications, and building upon messaging and or event-driven ...

systems, Containerized platforms, Monitoring services and Public Cloud services (Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career … systems, Containerized platforms, Monitoring services and Public Cloud services ((Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance. BAU Administration of the groups platform services for Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms ...

Overview: This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support within an SLA driven environment. Role & Responsibilities: The NOC Operations team are a 24 x 7 support function which runs manual and automated IT batches, managing critical failures … Control-M automated job scheduler Supervise and monitor the running of End of Day Batches for London & Regional offices and manage systems to ensure SLA's are met. Investigate batch issues as they occur, perform initial analysis, diagnose the issue and seek to resolve. Escalate issues to appropriate 2nd/ ...

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we ...

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we ...

leadership. What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards are adhered ...

team. Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance KPI & Performance Management: Own and drive service KPIs, including. SLA performance Ticket ageing and backlog Escalation rates and repeat issues – KPIs are used to improve outcomes, not just produce reports. Process & Structure Improvement: Continuously improve ...

email Zendesk support environment Around 400 new customers are onboarded every month Production output growing at approximately 30% year-on-year Strong SLA performance across operational functions Full autonomy to redesign retention strategy and customer lifecycle processes Responsibility for customer communications and engagement activity across the customer base Oversight ...

finance consultant will develop. • Assessment of organisational structure and numbers. • Legal, commercial and procurement workstreams so that the scale of contract novation, service level agreement production and new procurement can be understood. • Technology projects that will enable the CA to take on passenger facing systems and hardware/software. ...

solutions across multiple concurrent client engagements. Proven experience operating within a managed services/recurring revenue model, with strong commercial awareness, cost-to-serve, SLA frameworks, onboarding efficiency and service transition from project delivery into BAU support. Demonstrated leadership of a PMO function (5+ years), designing and embedding scalable governance ...

transformation initiatives Experience delivering technology-enabled change (e.g. CRM, CCaaS, automation, digital channels) Deep understanding of contact centre KPIs such as AHT, CSAT, FCR, SLA performance Strong programme governance and delivery expertise (e.g. MSP, Prince2, Agile) Excellent stakeholder management skills with the ability to operate at Exec level Comfortable working ...

service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk Strong understanding of SLI/SLO/SLA and Error Budgets Proficient in Python or PySpark for AI/ML modeling Able to reduce toil by building automation tools for repeated tasks Hands ...

identify opportunities for improvement or change in configuration or functionality 3. Principal Accountabilities/Responsibilities: Resolution of business queries and issues Adherence to required SLA's Adhere to Acturis Change Board controls and requirements. Accuracy - attention to detail - low levels of error New ideas proposed for improvements to processes/ ...

compliance requirements. Maintain architectural documentation, system maps and operational workflows. Own and oversee day-to-day IT service operations across the business. Ensure SLA performance, ticket responsiveness and customer satisfaction targets are met. Manage resourcing and workload distribution across the business based on demand. Lead operational incident, request, problem ...

strong relationships with the customer’s IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture . Oversee SLA/OLA performance for infrastructure and Azure managed services , ensuring KPIs and contractual commitments are met. Support and mentor team members, fostering deep Azure capability ...

negotiate, and onboard new carrier partners to expand network capability, improve service offerings, and support new business growth. Manage carrier performance through robust KPI, SLA, and cost management frameworks, driving continuous improvement across delivery, compliance, and customer experience metrics. Act as the key transport and carrier subject matter expert within ...

system. You will be a self-starter and be able to manage your own workload but also work as a team member to meet SLA targets. Main duties of the job The IT Asset Officer is involved with the day to day activities relating to hardware and software asset management ...

AMQP event-driven microservices architecture and extensively utilises Docker container services. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. Experience with infrastructure automation (Terraform, CloudFormation, Ansible) and cloud platforms (AWS) Strong background in containerisation and orchestration (Docker, Kubernetes, OpenShift) Experience building ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

issues, troubleshooting Routers, CPEs, NTEs and Switches Liaising with third party contractors and other departments within Gigaclear. Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform Interaction via e-mail & telephone with our customers will form a major part of this ...

progress updates to project engineers and stakeholders. Provide 24x7x365 support and routine maintenance activities, responding promptly to faults, outages, and service requests while meeting SLA targets. Telecommunications Engineer - Required Experience Proven experience in telecoms field engineering, including installation, commissioning, and maintenance of DC chargers, SDH/PDH, microwave radio ...

training materials Helping reduce recurring support demand through proactive problem solving Collaborating closely with Product and Operations teams Delivering excellent customer experiences while meeting SLA/KPI targets What were looking for: Previous experience in a SaaS customer support or service role Strong communication skills and the ability to explain ...

tools (SolarWinds or similar) Minimize downtime through proactive troubleshooting and performance analysis Participate in vendor coordination, cost analysis, and budgeting Maintain documentation, standards, and SLA reporting Participate in on-call rotation Required Experience 7+ years enterprise network administration (multi-site) 4+ years senior-level experience Leadership experience required Strong firewall ...