351 to 375 of 718 SLA Jobs

and continuous communication with all stakeholders, including suppliers, clients, and internal teams. Facilitate regular meetings, updates, and feedback loops Performance Monitoring : Track and report on programme performance, including KPIs, SLA performance scores, and continuous improvement opportunities. Use balanced scorecards for monthly and quarterly reviews Resource Management: Ensure the right capability and capacity of resources assigned to the programme. Manage resource More ❯

and continuous communication with all stakeholders, including suppliers, clients, and internal teams. Facilitate regular meetings, updates, and feedback loops Performance Monitoring : Track and report on programme performance, including KPIs, SLA performance scores, and continuous improvement opportunities. Use balanced scorecards for monthly and quarterly reviews Resource Management: Ensure the right capability and capacity of resources assigned to the programme. Manage resource More ❯

and continuous communication with all stakeholders, including suppliers, clients, and internal teams. Facilitate regular meetings, updates, and feedback loops Performance Monitoring : Track and report on programme performance, including KPIs, SLA performance scores, and continuous improvement opportunities. Use balanced scorecards for monthly and quarterly reviews Resource Management: Ensure the right capability and capacity of resources assigned to the programme. Manage resource More ❯

MTBF, MTTR, OEE, etc.) trends across assets. - Develop automated reporting through advanced SQL and Quicksight to provide RME leadership with actionable insights, trends and analysis around equipment uptime, failures, SLA performance, and other key metrics. - Provides guidance to maintenance teams and field technicians on equipment maintenance and complex issue troubleshooting and resolution, interacting directly with functions like Engineering, Operations, and More ❯

Information Security and Compliance function’s strategy and goals • Participate in Quarterly Business Reviews with our security tooling vendors. Providing feedback to the vendors on product features, feature requests, SLA and reporting requirements • Coordinate with different teams to ensure the organization’s information security posture is maintained and improved. • Conduct regular Technical Readiness Reviews and risk assessments to identify potential More ❯

to conduct research into application development issues and products Strong analytical skills including troubleshooting and integration of IT services. Ability to collaborate with IT team to maintain standards and SLA’s. Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action Behavioral and managerial competencies: Ability to work decisively under heavy workload considering the criticality, urgency More ❯

remote and on-site technical support and troubleshooting assistance • Collaborate with system sales teams, project managers, engineering teams and the service desk to deliver accurate fault resolution within service level agreement of the contract. • Conduct system handovers, testing, and customer training to ensure full functionality and client satisfaction • Maintain detailed service reports, system documentation, and issue logs • Provide remote and More ❯

repair and arrange the return of all IT equipment and maintain and support the IT landscape. As part of the team, youll: Manage and resolve IT support tickets within SLA, prioritising effectively and escalating when necessary. Deploy and maintain IT equipment including issuing to new starters, processing returns and coordinating repairs with third parties. Maintain accurate inventory records and ensure More ❯

Candidate should have a High School Diploma and at least 8 years of experience in large scale government contract execution and management. Preferred experience within a service delivery organization, SLA management and customer interaction. Must be a proven project manager who knows how to build project briefs, timelines (inside a project planning tool), and hit the ground running with minimal More ❯

Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to More ❯

Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to More ❯

and efficiently, gathering all key details Triage and prioritise support tickets, assigning them to the right engineer Monitor the progress of open tickets to ensure they are completed within SLA Liaise with engineers to keep things on track and support resolution Communicate with customers throughout the process to manage expectations Spot trends, flag repeat issues, and support continuous improvement Help More ❯

off, 4 nights on/off, 12-hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll More ❯

followed by 1 week of 6-hour days and on-call duties. In this role, youll manage customer tickets, monitor systems, prioritise faults, coordinate engineers, track tasks, and ensure SLA compliance. Youll also handle reporting, maintenance, and supplier access, working in a fast-paced, collaborative environment. What youll bring? You have outstanding customer service skills and are someone both customers More ❯

Navy NTCSS Senior Logistics Analyst (SLA) Job Category: Logistics Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US CACI has an opening for a Navy Tactical Command Support System (NTCSS) Senior Logistics Analyst (SLA) under the Naval Forces Logistics (NFL) contract to support Navy More ❯

on-call duty rotation (every 3 weeks) engineer should be living in or close to Mons) Provide Level 2 support on the incident and problems as per agreed Service Level Agreement Liaise with Level 3 support teams which in turn comprises of client's professionals and Level 3 support of various suppliers Prepare & manage service related documentation. Advice, Build, Troubleshoot … Trendmicro IWSVA DNS (primary and secondary) Citrix Netscaler (GSLB, Content Switching, Remote access, Web Application FW) Akamai (CDN, DNS Delegation) HID Radius Preferably knowledge of Solarwinds (NPM, NCM, SAM, SLA, Netflow) VPN (S2S, SLL, IPSEC) VMware, Linux, Windows base skills More ❯

that includes evening and weekend rotations. Specific duties and responsibilities include: • Provide technical systems administrative support to test, deploy and maintain federal contract systems to meet Service Level Agreement (SLA) performance criteria. • Provide customer service support to diagnose, troubleshoot and restore service impacting events affecting L3Harris owned/managed systems, including hardware, software and operating system configurations to maintain service More ❯

Utilities, Network Scripts, Network Automation, Network Orchestration, Network APIs, Network Integration, Network Collaboration, Network Communication, Network Coordination, Network Reporting, Network Metrics, Network KPIs (Key Performance Indicators), Network SLA (Service Level Agreement), Network Contracts, Network Vendor Management, Network Budgeting, Network Cost Management, Network ROI (Return on Investment), Network Risk Management, Network Governance, Network Strategy, Network Planning, Network Architecture, Network Engineering, Network … Authorization, Network Accounting, Network Auditing, Network Compliance, Network Regulations, Network Standards, Network Guidelines, Network Policies, Network Procedures, Network Best Practices, Network Documentation, Network Reporting, Network Metrics, Network KPIs, Network SLA, Network Contracts, Network Vendor Management, Network Budgeting, Network Cost Management, Network ROI, Network Risk Management, Network Governance, Network Strategy, Network Planning, Network Architecture, Network Engineering, Network Development, Network Deployment, Network More ❯

is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance, or willingness to apply, will be required for this role. Key … per day Communicate with Call Administration and the branch throughout the day to effectively manage all call details in real time and gain full understanding of our client's SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate More ❯

verify functionality on a scheduled basis. Troubleshoot Codec hardware, network, VLAN, software configurations, and inter-device connections. Respond to and resolve trouble tickets within the required Service Level Agreement (SLA). Provide user training and mentor junior VTC technicians. Staff the help desk or visit customer locations throughout the facility as needed. Maintain an accurate and complete government asset inventory. More ❯

and scheduling installations, to maintaining their products and services upon conclusion of setup and installation. The role ensures the delivery of exceptional customer service, consistently meeting and exceeding agreed SLA’s in respect of customer contact and query resolution by working in collaboration with the team to maintain regular communication with the customer and manage expectations. Customer Answering calls to … customer interactions, committing to the Company’s direction of customer excellence. Supplier Assist in collaborating with suppliers/providers on faults and service interruptions while ensuring supplier/provider SLA’s are met, as well as ensuring the customer is informed at all stages in line with our own SLA’s; Liaise with suppliers on customer porting and service transition … to ensure the business meet their obligations under agreed SLA’s while ensuring that suppliers meet their own SLA obligations to the business and where issues arise, escalating to the Client Services Manager; Develop and maintain sustainable working relationships with key personnel within suppliers the business work with to facilitate a positive working relationship and the prompt & timely resolution of More ❯

identify and report real time attacks and vulnerabilities on the FCDO Services network. Mentor, train and manage task delivery of Practitioner Analyst ensuring terms of the Service Level Agreement (SLA) are met. Key Requirements: Experience of working with SIEM and IPS within a SOC environment. Extensive knowledge of Microsoft Sentinel and Defender for Endpoints. Understanding of Cyber Threats Relevant Cyber More ❯

and internationally when required for customers. Manage crewmember feedback via our online portal for assigned accounts ensuring complaints/compliments are addressed within airline-specific contracted Service Level Agreement (SLA). Competencies Bilingual English/Spanish Required. Strong problem solving skills Detail Oriented Negotiation skills Able to multitask and work well under strict deadlines and fast paced environment Skilled at More ❯

important. Act as an instant and accessible point of contact for all incoming IT related issues. Gather appropriate information from customers to comprehend issues, queries or complaints. Work to SLA (service level) thresholds for incidents, requests and problems, prioritising and managing workload effectively, managing several open incidents/problems and mini projects simultaneously. Use knowledge of Hyde’s operating environment More ❯

defines system architecture for new or existing computer systems Processes escalated user issues from service desk/desktop support teams Demonstrates high responsiveness for technology issues, security compliance, and SLA attainment Drives problems to root cause through partnership with engineers, ensuring knowledge is captured for future events Develops software configuration management standards and performs data de-identification and provisioning Documents More ❯