action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services more »
DWS equipment Work closely with colleagues, developers, testers and a wide variety of end user to ensure technical compatibility and user satisfaction Adhere to SLA’s set by Global IT Who Are We Looking For We look for big thinkers. People who can drive positive change, step up and show more »
manage best in class client success and strict adherence to payment requirements and deadlines. Main Responsibilities: Maintain all required departmental/management KPI and SLA reporting accurately and timely. Own partner charging sheet reconciliation Maintaining accurate and timely data on CRM system New client contract maintenance and onboarding data for more »
manage best in class client success and strict adherence to payment requirements and deadlines. Main Responsibilities: Maintain all required departmental/management KPI and SLA reporting accurately and timely. Own partner charging sheet reconciliation Maintaining accurate and timely data on CRM system New client contract maintenance and onboarding data for more »
London, England, United Kingdom Hybrid / WFH Options
Viasat
cascade new software and configuration settings into the live network safely Provide regular traffic, network performance and test reports to Business Unit teams and SLA reports analysis Perform preventive maintenance and maintain H/W availability for all redundancy schemes Actively participate in RDT functionality by implementing Change Requests and more »
reviews with both internal and external stakeholders. Implementation experience, including the management of technical issues with development and QA teams. Production support management, ensuring SLA's are managed across releases both scheduled and within the customer roadmap. The role offers the following Flexible working either hybrid or remote depending to more »
including monitoring, metrics, and performance optimization Implementing continuous delivery and experimentation frameworks to obtain customer feedback Addressing live production issues promptly and effectively within SLA Improving system reliability through root cause analysis and long-term solutions Collaborating with product teams to provide technical solutions aligned with business requirements Identifying opportunities more »
confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in more »
and enterprise-scale database environments. Carry out annual technology and user audits. Manage the provision and maintenance of 3 rd party infrastructure to agreed SLA's including hosting, personal computing support and networking at all major NGC locations. Manage all NGC owned servers, switches, firewalls and routers. Maintain appropriate licenses more »
dashboards Manage Splunk knowledge objects (Apps, Dashboards, Saved Searches, Scheduled Searches, Alerts) Ensure the Splunk environment continuously meets specification in terms of business requirements (SLA's), application design (standards), and infrastructure performance (KPI's) Engage with avenues of influence (Splunk product managers, user groups, etc.) to align platform capabilities with more »
Dunfermline, Fife, Scotland, United Kingdom Hybrid / WFH Options
French Selection UK
troubleshooting and resolution of software and network errors To complete data migrations after upgrades To provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues more »
Dunfermline, Fife, Scotland, United Kingdom Hybrid / WFH Options
French Selection UK
software upgrades To log cases in the database and update customers appropriately To assist with troubleshooting of escalated cases and provide resolutions, following the SLA To improve technical knowledge and keep up to date with new product launches To monitor trends in software and networking faults in order to aid more »
offshore and onshore teams to provide efficient and timely resolution of the Incidents. Update and act on the Incidents, Problems and changes within agreed SLA and document the KEDB & Runbooks from time to time. Analyse all business processes and ensure compliance to all controlled processes according to business requirement. Provide more »
action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the more »
ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA’s Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the “extra mile”. OTHER REQUIREMENTS SPECIFIC TO THE JOB more »
Greater London, England, United Kingdom Hybrid / WFH Options
Aquent
other ad hoc requests. • Process assigned Workday tasks • Support other Rewards Operation Team members on projects that may include, but are not limited to: SLA metric reporting, system testing, and gathering data and metrics Skills: • Excellent English written and verbal communication skills • Excellent presentation & PowerPoint skills • Excellent Excel skills • Meticulous more »
What you'll be doing: Overseeing the collation and the timely delivery of data to clients and consultants, ensuring services are delivered within agreed SLA guidelines, and in compliance with relevant regulatory guidelines and industry standards Developing a good standard of Investment Management technical knowledge and an understanding of LGIM more »
1st and some 2nd line): · Respond to user queries via phone, e-mail, and chat application. · Troubleshoot hardware and software issues. · Ensure prompt and SLA-compliant resolution of technical issues. · Keep users informed about issue resolution. Escalation Technician (generally 2nd and 3rd lines): · Handle complex technical escalations. · Collaborate with cross more »
will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »
will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »
will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »
You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »
You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »
Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address concerns and issues that may impact customer experience, while working together to build more »
contacts from end users (phone, email, chat), document troubleshooting, resolve the issue or escalate to second line teams within the required timescales to achieve SLA targets Carry out initial triage of the incident utilising troubleshooting skills and use the Knowledge Base to determine the appropriate action to achieve a timely more »
