376 to 400 of 727 SLA Jobs

requests from clients promptly and accurately • Ensure client reporting aligns with Statement of Work (SoW) requirements • Oversee stock holdings for allocated accounts, ensuring management aligns with customer expectations and SLA timeframes • Maintain and update the SAF document, including SoW, RPI, forecasts, system migration status, and margin justifications • Manage the workload of assigned Service Support Coordinators, prioritising tasks to meet client More ❯

me rcial a w are n e s s an d ab ility t o influ e n ce and shape s upp lie r con tra cts . • SLA management. Sta keh old e r re lat ionsh ip s: • Collab orate wi th other IT functions. T h is jo b d e s crip tio n s More ❯

reliability. Support team scaling and rebalancing initiatives, especially around ownership of platform components. Incident Response & Reliability Lead incident response and root cause analysis for outages or performance issues. Maintain SLA commitments and communicate service availability metrics. Cost Optimisation & Vendor Management Monitor and optimise Azure spend across environments. Manage relationships with cloud service providers and ensure contract compliance. Line Management Support More ❯

monitor and resolve chat and email enquiries from internal and external DXRX users. Take ownership of, and process new organization and user account requests in line with departmental Service Level Agreement (SLAs). Perform all necessary security and validation checks as outlined in internal team process; assist customers with initial access and navigation tasks where required. Maintain, organise and expand More ❯

fixes for incidents and service requests, working across Cisco routing and switching, security platforms, wireless, and broadband technologies. You’ll manage tickets from initial response through to closure, ensuring SLA targets are met, documentation is accurate, and customers receive timely updates. This is a hands-on role that combines troubleshooting, incident management, and collaboration with third-party suppliers, while supporting More ❯

fixes for incidents and service requests, working across Cisco routing and switching, security platforms, wireless, and broadband technologies. You’ll manage tickets from initial response through to closure, ensuring SLA targets are met, documentation is accurate, and customers receive timely updates. This is a hands-on role that combines troubleshooting, incident management, and collaboration with third-party suppliers, while supporting More ❯

in the Job: Security processes such as password resets, multi factor auth, anti virus configuration. Interpret technical docs like network diagrams, technical specs all found on Sharepoint. Support with SLA's via the ticketing system - OTS (In house ticketing system). Everything will be documents via the ticketing system also. Support will be given over the phone, through email, teams More ❯

will be doing Undertake day to day operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are More ❯

will be doing Undertake day to day operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are More ❯

within data infrastructure and communications systems, ensuring flexibility throughout. Responsibilities: Liaise with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance to SLA's, Bates IT quality standards and ITIL best practices Resolve 1st line issues and requests such as systems access, password resets & unlocks Troubleshooting hardware issues Maintain a customer focused approach More ❯

things IT and a dedication toward world-class customer service. Key Responsibilities Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets. Achievement of SLA's: Respond within agreed service levels. Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket QA procedure. Ticket Processing: Where level of ability is reached, tickets More ❯

Your role will involve: All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's. Provide introduction and mandatory CBT training on systems for all new employees/contractors. When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary. Complete backups of live and More ❯

license and any other IT controls as required Ensures that all documentation is archived properly and arranges its disposal at the end of the archive period Monitors compliance of SLA’s and deadlines About You Experience within an IT role within a Service Desk environment Strong communication skills and the ability to explain technical issues in rudimentary terms Vast experience More ❯

upgrades of new systems aligned to IT strategy Taking ownership on incidents and requests raised, working independently to gather more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access More ❯

by the business needs Assist the Network Analyst, Service Ops team and Engineering teams with escalated problems Identify opportunities to improve our service to our customer base, so that SLA's are exceeded, and customer feedback is consistently high Helping colleagues both within and outside of the Engineering team for any issues related to our application and platforms Improve on More ❯

receiving support and taking time to understand and the other divisions to achieve business excellence in the overall company strategy. Responsible for all aspects of contract delivery including service level agreement achievement, performance, quality, and people. Protecting the organization's against both internal and external fraud, you will have governance in place to prevent any misuse. Management of a strategy More ❯

Enhance support operations by automating routine tasks like case assignment, escalations, and approval workflows for greater efficiency Develop and manage reports and dashboards to track service desk performance, ensure SLA compliance, and assess client satisfaction Oversee customer interactions across email, phone, chat, and other channels using a unified platform to ensure a seamless and consistent client experience Protect client data More ❯

Rules Queues and Auto-Response Rules Automation & Productivity Flows (screen flows, record-triggered flows for case automation) Approval Processes (e.g., case escalations, discounts) Reporting & Analytics Reports & Dashboards (service performance, SLA compliance, agent productivity) Einstein Case Classification & Recommendations Customer & Channel Support Customer Community/Experience Cloud Live Chat/Live Agent (real-time support channel) Desirable Experience Salesforce Lightning Experience Salesforce More ❯

immersed in all things IT! Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops, firewalls, desktops, switches and networks More ❯

your workload. This position will work directly with clients' contracted Data Center Technicians and Senior Data Center Technicians who are responsible for all hardware break fix activities, to ensure SLA's and KPI's are met. This position will also work with client full time engineers as points of escalation. Responsibilities: Primary Responsibilities will include: Perform basic hardware diagnostic and More ❯

with senior technicians, and be responsible for documenting and escalating issues as required. Provide support via meetings, calls, and emails. Communicate technical solutions to clients and internal teams, ensuring SLA compliance. Diagnose and resolve IT problems using tools such as WireShark, and cable testers. Apply relevant security policies, including password management and group policy settings. Test hardware and software. Training More ❯

position will work directly with the client's contracted Associate Data Center Technicians and Senior Data Center Technicians who are responsible for all hardware break fix activities, to ensure SLA's and KPI's are met. This position will also work with full time engineers as points of escalation. Responsibilities: Perform basic hardware diagnostic and troubleshooting of servers. Escalating complex More ❯

optimal outcomes. Develop value propositions that resonate with customers and drive business results. Negotiate contract terms, identify upsell and cross-sell opportunities, and close renewals independently. Manage dispute and SLA outcomes. Collaborate with sales account executives to align on customer goals and expansion opportunities. Cross Functional Leadership: Coordinate cross-functional teams to deliver on customer outcomes without direct authority, ensuring More ❯

Certification Proven experience supporting and configuring core ERP modules in a production environment. Strong understanding of finance, procurement, inventory, or manufacturing processes. Experience working with ticketing systems and SLA-driven environments. Experience with requirements gathering, functional documentation, and UAT. Familiarity with extensions, integrations, and Power Platform is a plus. Desirable : Continia Expense Management, Continia Document Capture Jet Reports For further More ❯

and replication operations. Resolve database performance and data-related issues. Collaborate with SAP and IT teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years’ experience as a SAP HANA More ❯