401 to 425 of 727 SLA Jobs

automated testing, vulnerability scanning, and environment promotion workflows. Drive the definition and implementation of observability standards - Prometheus, Grafana, Loki/ELK, Jaeger, Sentry - enabling end-to-end visibility and SLA tracking. Define scalability and reliability patterns (KEDA, HPA, circuit breakers, bulkheads, caching tiers) and ensure resilience of critical sportsbook operations (pricing, bet placement, settlement). Partner with product and delivery More ❯

and resource forecasting. Key Responsibilities: Own the Pre-Sales COR process and pipeline for NGET/NESO Collaborate with business development and delivery leads Coordinate and review CORs, ensuring SLA compliance and sign-offs Align pipeline with strategic priorities and capacity Maintain accurate reporting for PMO and stakeholders Support demand forecasting and delivery planning Ensure smooth handovers to delivery Identify More ❯

IT initiatives to revenue growth, cost savings, and operational efficiency. Program & Operations Excellence: Percentage of major programs delivered on time/in budget/scope, combined with uptime and SLA performance. Strategic Alignment & Innovation: Degree to which the IT roadmap is aligned with business strategy, plus adoption of emerging technologies that modernize the IT landscape. Stakeholder & Customer Satisfaction: Satisfaction scores More ❯

data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process Produce and deliver tracking and reporting for key KPI/SLA's in the business Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.) Perform ad-hoc data analysis to More ❯

and customer experience. Description Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines. Act as a business partner to Functional Leads and SMEs, providing analysis, insights, and guidance to identify opportunities for process and system optimisation Support business projects and new enhancements More ❯

and customer experience. Description Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines. Act as a business partner to Functional Leads and SMEs, providing analysis, insights, and guidance to identify opportunities for process and system optimisation Support business projects and new enhancements More ❯

problems and make sure the software is bug-free. Make sure that any fixes we find are thoroughly tested and approved before they're released to customers. Follow the SLA commitments to make sure that fault analysis, diagnosis, and resolution are handled correctly. Code, test, and integrate software in line with the company's Software Development guidelines to make sure More ❯

native development patterns DevOps & SRE Practices Experience implementing CI/CD pipelines and DevOps methodologies Knowledge of infrastructure monitoring (Datadog), log aggregation, and incident management Understanding of SLO/SLA definition and observability best practices Strategic & Business Acumen Ability to align technical initiatives with business objectives and articulate ROI Experience creating technical roadmaps and conducting cost-benefit analyses Track record More ❯

sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯

sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯

sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯

sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯

sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯

IT initiatives to revenue growth, cost savings, and operational efficiency. Program & Operations Excellence: Percentage of major programs delivered on time/in budget/scope, combined with uptime and SLA performance. Strategic Alignment & Innovation: Degree to which the IT roadmap is aligned with business strategy, plus adoption of emerging technologies that modernize the IT landscape. Stakeholder & Customer Satisfaction: Satisfaction scores More ❯

IT initiatives to revenue growth, cost savings and operational efficiency. Program & Operations Excellence: Percentage of major programs delivered on time/in budget/scope, combined with uptime and SLA performance. Strategic Alignment & Innovation: Degree to which the IT roadmap is aligned with business strategy, plus adoption of emerging technologies that modernize the IT landscape. Stakeholder & Customer Satisfaction: Satisfaction scores More ❯

to inform risk decisions with actionable insights. Provide direct customer support via email and live chat, ensuring clear and professional communication. Collaborate with internal teams on escalated cases, ensuring SLA adherence and contributing to operational improvements. Support senior team members by compiling insights on emerging fraud trends and assisting with relevant reporting. Profil Demonstrate a strong commitment to fraud prevention More ❯

resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep … Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring that they are actioned or escalated within SLA Hardware & Software Support Assist with the installation, configuration, and maintenance of end-user hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic More ❯

resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep … Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring that they are actioned or escalated within SLA Hardware & Software Support Assist with the installation, configuration, and maintenance of end-user hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic More ❯

standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous … all support documentation is completed in line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong relationships with other departments More ❯

systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk More ❯

of customer satisfaction Take responsibility and ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level of mechanical/electrical More ❯

Team and the Infrastructure Operations Team members based on the ticket severity and priority Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism Analyze the ticket trend and provide reports with improvement actions, create basic documents and More ❯

and preventative maintenance as required Conduct site surveys and small works installations, including client handovers Travel to domestic and European client locations (as needed) Work rotational shifts to meet SLA and KPI requirements Manage fault tickets and ensure timely updates and resolution Maintain high levels of customer satisfaction and uphold commercial standards Complete all necessary administrative tasks to support engineering More ❯

and accountable for management of the entities' IT Project/Change Management relationship. Appoint and directly manage Level 2 leaders, ensuring each has clearly defined responsibilities, measurable KPIs and SLA's. As Head of Technology, EU, you will be responsible for monitoring, and taking action further to your delegated authority in respect of, the risk being run across the Technology More ❯

troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk More ❯