401 to 425 of 712 SLA Jobs

Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future. Key Responsibilities: Manage and support various IT platforms while ensuring SLA compliance Lead and motivate cross-functional teams during development projects Provide technical support and resolve customer queries Facilitate collaboration and communication among team members Host workshops and maintain documentation Support More ❯

Microsoft, AWS, Dell) Develop and implement IT category strategies focused on savings and risk management Collaborate with internal teams to ensure optimal supplier performance and compliance Drive vendor reviews, SLA management, and renewal strategies What You Bring: 5-7+ years in IT sourcing/procurement Financial Services or Insurance experience Deep knowledge of software, cloud, infrastructure, telecom, and IT More ❯

and managing as-fitted documentation and handling ECR processes with customer authorities * Proactively identifying and resolving technical issues, working with third parties when necessary * Ensuring system performance remains within SLA parameters * Supporting continuous improvement through adoption of new tools, technologies and best practices What We're Looking For * Strong hands-on experience with Juniper or Cisco networking technologies * Experience working More ❯

The Role B usiness Development Director - Parking & Healthcare APCOA Hybrid Working £80,000 pa + car allowance & bonus We are seeking an experienced and results-driven Business Development Director to lead our efforts in acquiring new business within the Healthcare More ❯

etc. Writing and debugging Python code One or more IaC toolset proficiency e.g. Pulumi or Terraform. Designed and built infrastructure using Azure which takes into consideration: observability, alerting, uptime SLA's and SLO's and Azure DevOps pipelines. Be able to collaborate well with both engineering teams and colleagues in customer-facing teams. Be an excellent communicator both in written More ❯

SharePoint integration. Strong foundational knowledge, including Exchange, Intune, and Azure AD. Experience in customization, CRM SDK, customer portals, and security configurations. Hands-on expertise in case management solutions and SLA configurations. Proven experience integrating Dynamics 365 with other ERP systems and third-party tools. Strong problem-solving abilities, security awareness, and compliance knowledge. 5+ years of commercial experience in Dynamics More ❯

and devising appropriate solutions Comfortable working with cross-functional tools and platforms Collaborating on projects with the support and wider teams Successfully tracking and maintaining Support KPI’s and SLA’s Experience & Capabilities 2+ years of experience in customer support, pre-sales, or onboarding, preferably for a SaaS company. Strong background in software troubleshooting across web-based tools Experience dealing More ❯

/fault find in line with BS 2391 • Management of documentation, service sheets etc: to be completed correctly and uploaded to CAFM system. • Management of issued workload to match SLA compliance. Required qualifications to be successful in this role • Good working knowledge of HVAC equipment and systems. • Flexible approach to the job role and the business/projects working hours. More ❯

Amazon Advertising operates at the intersection of e-commerce and advertising, offering a rich array of digital display and video advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers More ❯

s Pulse, Portfolio, and Pipe product lines. Conduct root cause analysis and escalate bugs, enhancements, and outages to the appropriate internal teams. Monitor and drive regional support KPIs (e.g., SLA adherence, CSAT, article attachment rate). Maintain and improve knowledge base articles and internal documentation to support efficient case resolution. Contribute to the development and delivery of support training materials More ❯

actions to stakeholders. Oversee permitting, site acquisition, civil construction, fiber splicing/testing, and final integration into data center networks. Ensure all projects adhere to compliance, safety standards, and SLA requirements. Manage change requests, scope adjustments, and troubleshoot project issues in real-time. Deliver technical and executive-level reporting, including progress dashboards, documentation, and post-mortems. Maintain constant communication with More ❯

enquiries. Accurately input and process orders in the CRM, billing, and management systems. Generate and manage maintenance agreements and contract variations. Respond to and process orders and queries within SLA timeframes. Maintain and update customer data, contracts, and system information. Identify and resolve or escalate order data discrepancies. Create and manage reporting in Excel (portfolios, stats, etc.). Maintain sales More ❯

/launches to ensure adoption Gather feedback on all current and future projects ensuring the end users are considered in decision making Detail, investigate and resolve to a set SLA, general system queries that are highlighted to the team by end users Requirement for Travel to Watford and other Head Office locations Key Skills, Knowledge & Experience Ability to understand and More ❯

Fortinet, Juniper, Aruba, F5 all advantageous. The ability to manage yourself effectively under pressure. Good time management, and the ability to thrive in a fast-paced environment to meet SLA's Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best More ❯

and maintain a range of IT documentation, including knowledge base articles, technical diagrams, and technical specifications. Respond to requests for IT Support in accordance with IT services, procedure and SLA's, utilising the trust's IT helpdesk platform. Assist and support the team with a range of IT projects, such as system migrations and networking projects. Travel between the different More ❯

manages and monitors systems in air-gapped regions. This would involve deep diving anomalies, addressing scaling needs, and using this data to ensure our services maintain a 100% uptime SLA! We do all this through existing tools and when required, we build or update tools typically written in Python or Ruby. The most exciting part of this role is working More ❯

and encourage working from our studios. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. Responsibilities: Effectively deploy, manage More ❯

interpersonal skills with the ability to effectively interface with a wide variety of people and roles from junior engineers to senior leaders PREFERRED QUALIFICATIONS • Strong understanding of support processes SLA, handling tickets, monitoring, processes and metrics. • Hands on experience in Cloud technology is plus. • Hands on experience distributed applications/enterprise applications is plus. • Experience in developing automated solutions About More ❯

role is primarily responsible for Site Performance (output, quality, efficiency, costs), CM Partner Relationship Management. The primary performance metrics associated with this- role are target daily/weekly output, SLA adherence as an input to AIS Capacity Delivery Reliability (CDR), First Pass Yield and on-time NPI readiness for all rack types enabled within the region. Secondary metrics include staffed More ❯

relevant experience. Proficiency in American English (verbal, written, reading, comprehension). Strong knowledge of MS Word, Excel, Outlook. Familiarity with online retail and internet search industries, managing queues for SLA compliance. Willingness to work with sensitive issues, including adult content, religious and philosophical issues, and potentially offensive products. PREFERRED QUALIFICATIONS Knowledge of databases (SQL, MySQL, ETL) and working with large … datasets. Experience managing critical operational processes with SLA responsibility. Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit this link . Amazon is an equal opportunity employer, committed to diversity and inclusion. More ❯

concept is desirable. Experience with build automation, test driven development, continuous integration and delivery Experience with Relational and non Relational Databases Previous SRE experience including knowledge about SLO/SLA/SLI and error budgets, is advantageous Experience working or familiarity with one public cloud (AWS, Google or Azure) If this is of interest and you have the required skills More ❯

DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage More ❯

ensuring alignment with organisational goals and best practices are adhered to. Identify potential risks and vulnerabilities within the cloud environment, Collaborate with key stakeholders and internal teams to establish SLA and KPIs that facilitate a stronger governance and security posture of the cloud environments. Ensure strict adherence to established cloud standards, principles, and best practices. Establish cloud training programs to More ❯

IT services. Key Responsibilities: Lead and mentor a small team of infrastructure engineers Troubleshoot and resolve complex technical issues (network, server, hosting) Analyse infrastructure performance and produce client-facing SLA reports Drive improvements in system architecture and operational processes Recommend future infrastructure strategies to support business growth Technical Requirements: We're looking for a solid technical leader with expertise in More ❯

issue engineer's uniform.* Production of monthly performance report.* Management of Contract performance schedule.* Chasing subcontractors' reports/schedules* To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge:o MS Officeo CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA, Project More ❯