401 to 425 of 775 SLA Jobs

seeking a Client Success Manager to own a portfolio of operational client relationships within the Client Services function. You will drive value, ensure SLA-aligned delivery and cross-functional collaboration to support client success. You will work with stakeholders across Implementation, Sales and Data teams to develop plans, deliver service ...

methodologies to ensure continuous improvement Managing and tracking outstanding tasks to be triaged Timely updating of the in-house systems, adhering to internal SLA’s Identify and escalate situations requiring urgent attention Work with the multiple channels that customers can contact MCF Fleet Services TO BE SUCCESSFUL YOU WILL LIKELY ...

seeking a SOC Shift Lead to oversee daily SOC shift activities and act as the primary escalation point for complex incidents. You will ensure SLA compliance, provide technical mentorship to analysts, and support threat hunting to improve service delivery. The role requires strong communication skills, experience in alert triage ...

engineering, and sales operations Day in the Life of BDR at Cloudflare Own and meet target quota related to number of qualified opportunities, response SLA, value of sales pipeline, and revenue Develop new business opportunities from inbound and marketing-generated leads Discover pain points and use case, map them ...

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...

into the Strategic Account Manager will be responsible for all day to day relationship activities of their assigned clients. This will include contract and SLA management and identifying opportunities for growth. In line with our Customer Service Principles the candidate will work closely with the account management team driving ...

Line) team on behalf of our customers, ensuring an exceptional customer experience. Key Responsibilities includes: Resolve incidents and service requests for our customers, within SLA’s Utilise troubleshooting and configuration updates to provide immediate advice and resolution Ensure customers are kept informed on progress and resolution throughout ...

remuneration and benefits package. Key Responsibilities: Take full ownership of onsite support services to client. Provide Service Delivery across site against pre-agreed SLA including day to day support of the AV facilities. Proactively train and support end users as required. Locate faults and provide resolutions i.e. fix/loan ...

security governance, compliance frameworks, and management decisions remains with the IT and Security Manager. Key Responsibilities: IT service desk management, incident resolution, troubleshooting, and SLA-driven support across end-user and business systems. Windows endpoint administration, device deployment, software installation, user provisioning, and lifecycle management. Infrastructure support covering servers, networks ...

through to full resolution and client satisfaction. You will facilitate resolution and ensure key stakeholders including the customer are updated within the agreed escalation SLA so that impediments do not detract from on-time delivery Communication & reporting: You will ensure project deliverables, task deadlines and milestones are clearly understood ...

adapting to local market nuances and regulatory requirements across European markets. • Commercial & Contracting — Lead RFPs, commercial negotiation, contract structuring and ongoing supplier governance, including SLA/KPI monitoring, performance reviews and continuous improvement. • Cross-functional Collaboration — Partner with Marketing, Finance, Legal and Operations teams to ensure smooth, compliant project execution ...

feedback to optimize feature releases and maximize business ROI .Data Quality, Reliability & Governance Establish, monitor, and enforce metrics for data quality, accuracy, availability, and SLA compliance .Ensure all data products comply with enterprise security, privacy, and regulatory requirements .Champion data governance best practices, including clear ownership frameworks, standardized data definitions ...

What will you bring? Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well ...

design, deployment, maintenance, and upgrades. Reliability Engineering: Own Ripple’s 99.9% Network availability SLA. Develop changes to architecture needed to robustly meet this SLA, and build advanced observability to accurately measure adherence. Vendor and Project Management: Manage relationships with ISPs, hardware vendors, and professional services providers. Lead cross‐functional projects ...

ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction. Key Responsibilities COMMON OPERATIONS RESPONSIBILITIES (APPLICABLE TO ALL ROLES – L2 & L3) 1. OS & Platform Patching Monthly/weekly OS and platform patching of Azure VMs and PaaS ...

channels (phone, chat, email) in a fast-paced Executive Care environment Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence Building long-term relationships with Executive travellers through consistent, high-quality service Collaborating closely with peers to maintain a high-performance, elite service culture ...

regulatory compliance commitments. Accountable for the service performance of all exchanges, radio stations and data centres within your given patch (Measured by KPI/SLA success). Single point of contact for multiple delivery programmes, supporting the delivery of network build activity on key programmes such as Fibre Cities, Optical ...

regulatory compliance commitments.Accountable for the service performance of all exchanges, radio stations and data centres within your given patch (Measured by KPI/SLA success).Single point of contact for multiple delivery programmes, supporting the delivery of network build activity on key programmes such as Fibre Cities, Optical/Ethernet ...

troubleshooting, and incident resolution • Support microwave radio communication and backhaul systems • Coordinate with telecom vendors, ISPs, and third-party providers • Manage incidents, escalations, and SLA-driven service restoration • Support Linux-based systems and applications • Execute maintenance activities, upgrades, and configuration changes • Create incident reports and RCA documentation • Participate in shift ...

design, deployment, maintenance, and upgrades. Reliability Engineering: Ownership of Ripple’s 99.9% Network availability SLA. Develop changes to architecture needed to robustly meet this SLA, and develop advanced observability to accurately measure adherence. Vendor and Project Management: Manage relationships with ISPs, hardware vendors, and professional services providers. Lead cross‐functional ...

supplier fragmentation. Develop and deliver commercial proposals covering consolidation, aggregation, rightsizing and improved deal structures. Manage supplier performance and commercial risk through service reviews, SLA tracking and improvement plans. Review commercial and contractual positions, identify risk, and involve Legal, Risk or senior stakeholders at the right time. Stay ahead ...

seasonal volumes. Driving operational excellence and continuous improvements to support the evolving business. Sourcing and managing consumable providers, continuous negotiation on costs. Setting SLA’s and tracking KPIs. Working with the Merchandise Planning team on forecasted volumes and shipping priorities. What will I need to thrive in this role? Demonstrated ...

regional expansion, build capacity/ramp-up forecasts, and shape the data-driven framework for transitioning from inbound sales to outbound outreach. Team Performance & SLA Analytics: Define KPIs to evaluate rep and agent health, tracking support SLAs, sales deal velocity, target attainment, and overall operational capacity. Cross-Functional Data Foundations ...

system streamlining and ROI justification Design and enforce IT governance, policies, risk frameworks (ISO 27001, GDPR, cyber resilience) Lead vendor selection, contract negotiation and SLA enforcement Assess current systems and implement the optimum tech stack (cloud, ERP, security, automation) Deliver disaster recovery, business continuity and zero-downtime operations ...

training is given as required Ensure standard operating procedures and minimum data quality standards are adhered to Ensure internal and external KPI’s and SLA’s are met Help shape and actively contribute to the exposure management strategy of Gallagher Specialty Develop new initiatives in this exciting and fast growing ...