budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Direct experience in the Cryptography field, especially for PKI Certificate management is strongly desired Amazon is an More ❯
Shift Engineer, Data Centre Operations page is loaded Shift Engineer, Data Centre Operations Apply remote type On-site locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ433886 JLL empowers you to shape a brighter More ❯
and enable data acquisition, normalization, enrichment, and delivery across enterprise systems and platforms. • Collaborate with team members to ensure ETL pipelines operate in accordance with security controls and rules, SLA requirements, and evolving data architecture needs. • Collaborate with team members to develop, implement, and maintain GraphQL APis to enable flexible and efficient access and aggregation of data across distributed sources. More ❯
technical program management working directly with software engineering teams experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status More ❯
network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯
Warwick, Warwickshire, West Midlands, United Kingdom
M Group Energy
network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯
Castle Donington, Leicestershire, United Kingdom Hybrid / WFH Options
CET Structures Limited
choice for the best Home Emergency Contractors across UK & NI. Relationship management of Contractor Network, making it easy to do business with CET. Full accountability for regional KPI/SLA delivery and contractor performance management. Building strong and constructive relationships with all existing Contractors on the CET network. Managing and supporting escalated claim queries generated via both external and internal More ❯
develop, implement, integrate, manage and administer ServiceNow solutions for large-scale enterprise environments Key Responsibilities: Configure core ServiceNow modules (e.g. Service Catalog, Record Producers, Knowledge Management, Notifications, Assignment Rules, SLA/workflow) based on user stories Develop and maintain reports and dashboards to support operational and management needs Execute unit tests to validate functionality against acceptance criteria Participate in peer More ❯
and innovative partner. Oversee the delivery of projects by managing the internal cross-functional teams, including dedicated client teams and subject matter experts. Review delivery against the client's SLA; take ownership of all clients reporting internally and externally; for example: forecasts, burn, status, etc. Skills and experience: Strong communication skills and ability to effectively manage Senior level client relationships. More ❯
with visible impact and senior leadership exposure. Responsibilities: Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/ More ❯
referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings. Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service. The reviewing of audio recordings may even provide a successful candidate, a great insight into More ❯
as necessary in accordance with the Judiciary Security Operations Center Incident Response Plan (JSOCIRP), Incident Response Operations Guide, and any other published SOC operations guides and manuals. Please see SLA SOC3. Perform deep dive analysis (manual and automated) of malicious links and files. Ensure efficient configuration and content tuning of shared SOC security tools to eliminate or significantly reduce false More ❯
SCI with Polygraph PREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Experience in technical program management working directly with software engineering teams Amazon is an equal opportunity employer More ❯
distribution and support DC earnings through POB (Patients on Board) Work closely with the Head of Fleet to ensure supply matches demand and we can deliver on our demanding SLA criteria. Work with the Operations Director, COO and sales team on new business and how that may be best integrated to our current business model. Take responsibility for accurate daily More ❯
Technical Expectations: • You solve problems at their root, stepping back to understand the broader context. • You have a strong aptitude for trouble shooting and problem solving. • You maintain SLA's through the implementation of proactive issue detection and reporting. • You can setup and configure monitors to prevent prolonged outages. • You have a basic understanding of operating system administration. • You write More ❯
Technical Expectations: • You solve problems at their root, stepping back to understand the broader context. • You have a strong aptitude for trouble shooting and problem solving. • You maintain SLA's through the implementation of proactive issue detection and reporting. • You can setup and configure monitors to prevent prolonged outages. • You have a basic understanding of operating system administration. • You write More ❯
like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on his/her compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals. • The associate should be a team player and come up with improvement ideas to improve the QA process. • The associate will need to More ❯
and ATP marketing plans - Creating, and delivering MBR and QBR reviews including OKR reporting - Enabling career skills development and growth for the ATP GEO internal community - Ensuring 100% ATP SLA achievement, including new partner applications. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the More ❯
wide range of customer network infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. What you'll be doing: Managing incidents and problems appropriately within agreed service levels. Perform technical root cause analysis on reoccurring incidents or major incidents. Assist engagement More ❯
procedures and effectively generate documentation to communicate status - Identify areas to improve operational efficiency for all services through root cause and trend analysis with the identification and development of SLA, metrics, monitors, procedures, tools, and documentation - Have, or be willing to learn, the capability to automate day to day tasks and develop/build software and/or services This More ❯
Top Skills' Details One mid level opening • Position minimum requirements: 0-3 years (Jr) 3-5 years (Mid) • A CompTIA Security+ or better security certification. • DoD Secret level security clearance. • One of the following certifications: Red Hat Certified System Administrator More ❯
all reactive jobs via telephone and email Schedule and coordinate maintenance activities, including PPM and reactive works. Proactively monitor and chase work orders to ensure completion within the required SLA Respond to Client queries and provide timely updates on job progressions. Utilise internal reports to drive performance and meet contractual KPIs. Generate purchase orders for materials and subcontractor requirements Plan … scheduled efficiently minimising travel time. Ensure all PPMs are completed within the appropriate timescales. Liaise with mobile engineers and Contract M anager to ensure efficient planning of work. Escalate SLA failures in advance to optimise opportunity to avoid failure. Administration tasks as required by the business. Skills and Experience Experience of working to strict SLAs & KPIs Excellent communication and interpersonal More ❯
Strong in querying, regex, alerts, and dashboards Other Requirements: Strong communication & collaboration with internal teams Production issue troubleshooting and log analysis experience Familiarity with ITIL practices, ticketing systems, and SLA management Proactive in identifying and resolving production issues Able to collaborate with Dev and L3 teams for incident triage and change reviews Experience managing Major Incidents and post-mortem processes More ❯
Job Details Job Description: The Application Support Specialist will review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics. Applications requiring support include Analytic Business Intelligence tools and Customer Relation Management (CRM) tools, like Pega. Works with end-users, stakeholders, and the O&M team daily via phone, email More ❯
