44 Service Management Jobs in the South West

Key Accountabilities: As part of our team, you will be responsible for the following: First-Line IT Support: Take ownership of customer incidents or service requests and see them through to resolution. Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Maintain … accurate support tickets and provide daily progress updates to clients. Escalation and Client Rapport: Escalate incidents or service requests that cannot be resolved by the Service Desk. Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service. Handle queries and … updates professionally, maintaining a high level of customer satisfaction. Infrastructure Assistance: Assist with infrastructure tasks as needed. Ensure user security across all systems. Complete service requests promptly. Administration and Technical Expertise: Manage Active Directory, end-user devices, Office 365, and business applications. Demonstrate expertise in IT infrastructure, desktop systems more »

/week on site) IR35: Inside Rate: £81.37/hr (Umbrella) MAX Duration: 12 Months Security Clearance: DV Essential Experience Experience of complex programmes Management of design house consultancy Commercial management of a partnership contract CEMA The Role: Deliver assigned projects in accordance with requirements, operational constraints, time … create and deliver operational plans. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Service management of significant partnership contract management of C4 and experience of nuclear design management Core Day to Day Duties Manage projects … with focus on Governance (compliance and reporting). Management of project resources (people, money). Lead the planning of the task/project or function. Manage work as defined in the Work Authorisation Document (WAD). Lead, support and initiate change against the Performance Measurement Baseline (PMB). Lead more »

jobs. You will be the Desk Side and Technology Support Team Lead is the central point of contact for all IT-related incidents and service requests within their region. Tour role is to both provide second-line support and supervise/lead the local IT resources operationally. You will … be responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in IT Service Management principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and … exceeding) Service Level Agreements. Should have Broad technical understanding of IT services being supported. Working knowledge of database/excel structures/tables/configurations. Responsibilities: Manage the daily activities of the Desk Side and Technology Support Team and assume responsibility for the recruitment, training, objectives setting, and personal more »

an exciting role to join a growing, culture-led company where you will be responsible for providing technical end-user support, troubleshooting, and customer service to clients. The successful candidate will be an eager and enthusiastic professional with 2nd line experience supporting technologies like Active Directory, Azure, M365, Windows … line support to end users within a variety of companies, engaging with them via chat, email, phone and portals Prioritise and progress tickets using service management tool, ensuring that they are completed in the agreed SLA Act as escalation point for 1st Line team and escalate 3rd line … tickets when required Provide project support when necessary Build an understanding of client base and deliver excellent customer service always The Candidate: Previous experience of providing technical IT support at 2nd line level Experience of managing a ticket queue, ensuring SLA’s are met in all instances Knowledge of more »

into building, configuring, and solving desktop and laptop systems Respond to incident requests, internal works orders, and other queries, ensuring flawless operation via the Service Management tool Install encryption software and add users to Active Directory software groups Install, configure, and maintain network printers, and support remote access … support environment Navigate Windows 10, Microsoft applications, Office, SharePoint, and Outlook smoothly Understand Thin Client environments, Citrix, VMWare, LAN/WAN technologies, and systems management Ability to optimally fix applications and hardware in a customer-focused environment Familiar with ITIL practices It would be great if you had: Familiarity more »

the Systems Safety and Environmental Engineering Manager, and working directly for the E-7 Wedgetail Lead Safety Engineer, you will undertake development and in-service System Safety activities in support of the UK MOD customer and the UK and US-based suppliers of the Wedgetail weapon system Airborne Mission … systems. Previous industry Safety Engineering experience in the Military Air environment. This should include application of Def Stan 00-056. Experience developing Safety Management Systems and in-service management of Safety Cases, and Hazard Logs. Experience with the use of common safety tools, such as CASSANDRA more »

support (PCs, laptops, peripherals, printers) Build, configure and troubleshoot desktop and laptop systems Incident requests, internal works orders and other queries assigned via the Service Management tool Resolve daily issues Install, configure and maintain network printers Installing and supporting remote access connections Installation of encryption software Alignment to …/2016, SharePoint 2019, Outlook 2013/2016 Understanding of Thin Client environments Knowledge of Citrix and VMWare LAN/WAN technologies, systems management and monitoring tools Experience in a customer environment It would be great if you had: DV clearance Knowledge of Sys Track ITIL4 Foundation If you more »

support (PCs, laptops, peripherals, printers) Build, configure and troubleshoot desktop and laptop systems Incident requests, internal works orders and other queries assigned via the Service Management tool Resolve daily issues Install, configure and maintain network printers Installing and supporting remote access connections Installation of encryption software Alignment to …/2016, SharePoint 2019, Outlook 2013/2016 Understanding of Thin Client environments Knowledge of Citrix and VMWare LAN/WAN technologies, systems management and monitoring tools Experience in a customer environment It would be great if you had: DV clearance Knowledge of Sys Track ITIL4 Foundation If you more »

Core Highways are a leading provider of temporary traffic management, barrier solutions and events signage. People are the heart of our business. We recognise each and every individual’s value and commitment and we know that the success of our business is only made possible by the drive and … hands-on technical experience with Microsoft 365 technologies and leveraging these technologies with other SaaS platforms. In depth knowledge of helpdesk software and IT service management tools as well as the proven ability to lead and motivate teams, fostering a collaborative and efficient work environment. The role requires more »

data throughout the project life cycle, through direct liaison with all functions. Prepare required reports to provide support. Identify issues and work with Customer Service Management Team and directly with functions to establish corrective actions Maintain and update the programme or project schedule baseline (dates and budgets) to … and work to tight deadlines in a fast-paced environment. Ability to maintain a clear focus on goals and priorities. Excellent organisational and time management skills. more »

team. As a key member of the team, reporting to the Head of Cloud Services, the Senior Cloud Solutions Engineer will be responsible for service design, deployment, and support for customers across various virtualization technologies solutions. Additionally, this role will involve supporting existing infrastructure upgrades and operating in a … wider operational arena. Primary Responsibilities: Deploy and build new customer solutions, integrating them into customer networks and managing data migration. Conduct technical acceptance into service for new customers, including setting up and testing monitoring and alerting platforms. Maintain documentation to required standards and provide consultancy low-level designs for …/vCenter systems and supporting components. Knowledge of server hardware, networking, and Windows operating environment design and support. Familiarity with ITIL, security principles, and service management documentation. Excellent communication skills and the ability to work independently and as part of a team. While formal education qualifications are advantageous more »

technology developments and research emerging cyber threats. - Plan and test disaster recovery, business continuity, and create contingency plans. - Monitor systems logs, identity and access management, API security, and software libraries. - Maintain security systems, conduct security training, and utilize advanced analytic tools. - Conduct phishing simulations, internal audits, and investigate security … etc. Managing Compliance, Quality, and Risk:- Implement internal and external audit requirements and maintain accurate process maps. - Ensure compliance with ISO27001, Cyber Essentials Plus, Service Management, and internal governance. Other Responsibilities: - Adhere to Financial Conduct Authority Individual Conduct Rules. Experience and Qualifications: - At Least 5 years experience in more »

and hardware components of computer and network systems. Record and update all IT requests and incidents accurately and thoroughly through the company's IT Service Management system. Working with the team to support and carry out project work and new office installations/office moves. more »

Job order - J(Apply online only) - Permanent Full Time Title 4th Line Service Engineer (DV Security Clearance) Category Infrastructure/Cloud City Corsham, England - South West, United Kingdom Job Description 4th Line Service Engineer (DV Security Clearance) Position Description CGI was recognised in the Sunday Times Best Places … Hub (MASH) at its core! Based mainly in Corsham, with some exciting travel opportunities. Your mission? To seamlessly execute ITIL support processes, from frontline Service Desk interactions to tackling intricate fourth-line escalations. You'll be the go-to expert for capacity management, network supervision, backup strategies, and … into the heart of innovation and collaboration? This role is your ticket! Required qualifications to be successful in this role Seasoned in ITIL-based service management. Proficient in SM tooling and ITSM operations. Well-versed in Azure solutions. Exceptional teamwork and communication abilities. Skilled in customer-facing incident and more »