251 to 275 of 494 Service Management Jobs

technical experience with administering Linux servers within a within a physical and virtual environment. This role is responsible for interacting with administrators to handle service inquiries and problems. Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes … Responsibilities Review C&A documentation providing feedback on completeness and compliance of its content Perform system installation, configuration maintenance, account maintenance, signature maintenance, patch management, and troubleshooting of operational IA and CND systems Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and … of Linux systems within a physical and virtual environment. Decommission server(s) upon request through approved engineering change solution. Install and/or remove service application and scripting components Maintain server hardware and software assets in compliance with supporting third party vendor and lease requirements. Implement capacity planning and more »

technical experience with administering Linux servers within a within a physical and virtual environment. This role is responsible for interacting with administrators to handle service inquiries and problems. Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes … Responsibilities Review C&A documentation providing feedback on completeness and compliance of its content Perform system installation, configuration maintenance, account maintenance, signature maintenance, patch management, and troubleshooting of operational IA and CND systems Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and … of Linux systems within a physical and virtual environment. Decommission server(s) upon request through approved engineering change solution. Install and/or remove service application and scripting components Maintain server hardware and software assets in compliance with supporting third party vendor and lease requirements. Implement capacity planning and more »

technical experience with administering Linux servers within a within a physical and virtual environment. This role is responsible for interacting with administrators to handle service inquiries and problems. Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes … Responsibilities Review C&A documentation providing feedback on completeness and compliance of its content Perform system installation, configuration maintenance, account maintenance, signature maintenance, patch management, and troubleshooting of operational IA and CND systems Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and … of Linux systems within a physical and virtual environment. Decommission server(s) upon request through approved engineering change solution. Install and/or remove service application and scripting components Maintain server hardware and software assets in compliance with supporting third party vendor and lease requirements. Implement capacity planning and more »

technical experience with administering Linux servers within a within a physical and virtual environment. This role is responsible for interacting with administrators to handle service inquiries and problems. Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes … Responsibilities Review C&A documentation providing feedback on completeness and compliance of its content Perform system installation, configuration maintenance, account maintenance, signature maintenance, patch management, and troubleshooting of operational IA and CND systems Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and … of Linux systems within a physical and virtual environment. Decommission server(s) upon request through approved engineering change solution. Install and/or remove service application and scripting components Maintain server hardware and software assets in compliance with supporting third party vendor and lease requirements. Implement capacity planning and more »

technical experience with administering Linux servers within a within a physical and virtual environment. This role is responsible for interacting with administrators to handle service inquiries and problems. Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes … Responsibilities Review C&A documentation providing feedback on completeness and compliance of its content Perform system installation, configuration maintenance, account maintenance, signature maintenance, patch management, and troubleshooting of operational IA and CND systems Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and … of Linux systems within a physical and virtual environment. Decommission server(s) upon request through approved engineering change solution. Install and/or remove service application and scripting components Maintain server hardware and software assets in compliance with supporting third party vendor and lease requirements. Implement capacity planning and more »

technical experience with administering Linux servers within a within a physical and virtual environment. This role is responsible for interacting with administrators to handle service inquiries and problems. Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes … Responsibilities Review C&A documentation providing feedback on completeness and compliance of its content Perform system installation, configuration maintenance, account maintenance, signature maintenance, patch management, and troubleshooting of operational IA and CND systems Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and … of Linux systems within a physical and virtual environment. Decommission server(s) upon request through approved engineering change solution. Install and/or remove service application and scripting components Maintain server hardware and software assets in compliance with supporting third party vendor and lease requirements. Implement capacity planning and more »

Service Delivery Engineer Lechlade £30,000 - £35,000 Per Annum Our long standing client, leaders in their industry are looking for a Service Delivery Engineer to join their ever growing team! Service Delivery Engineer Roles and Responsibilities: Be the first point of contact for IT issues, following … customer’s position Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions The ideal Service Delivery Engineer will: Knowledge of ITIL Service Management and process execution is a benefit Knowledge of Microsoft Windows client and server operating … plus bank holidays Jackie Kerr Recruitment is an independent agency that has been established for 27 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirements to ensure more »

Wi-Fi and proactive monitoring tools. Part of the role will be to establish new and continue to maintain ongoing documentation and ensure that service desk support requests are allocated correctly and prioritised. The role of the Network Specialist is to ensure consistent delivery of the network infrastructure; supporting … Wi-Fi and proactive monitoring tools. Part of the role will be to establish new and continue to maintain ongoing documentation and ensure that service desk support requests are allocated correctly and prioritised. The role of the Network Specialist is to ensure consistent delivery of the network infrastructure; supporting … performance & productivity. Occasional work within HM Prison establishments which require post holder to apply for Counter Terrorism Clearance. Participate in the Network on-call service providing essential network cover out of hours and bank holidays. About us You will be an integral part of a hard working team that more »

and Printers Troubleshoot basic network issues such as ADSL broadband issues Escalate unresolved calls to the infrastructure support team Log all calls in the Service Desk Incident Management Software Take ownership of user problems and follow up the status of problems on behalf of the user and communicate … progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Publishing support documentation to assist staff with requests for information & provide staff training if required Basic Active Directory knowledge. Creating user accounts, reset … Excellent organisational skills Some knowledge of Microsoft based operating systems You will be a self-motivated achiever who gains satisfaction from providing excellent customer service DBS Security Check required Training Information Communications Technician Level 3 Delivery of training to be confirmed Ongoing personal development & training is at the core more »

and SLAs. What you'll be doing: •Key part of the Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity. •Successfully lead infrastructure Operations Team, driving a culture of service excellence and continuous improvement with the objective of delighting our customers. … •Direct line management of Windows, UNIX & Storage Engineers and Architects, ensuring regular 1-2-1's are carried out where objectives are tracked and training & progression requirements are identified and actioned. •Accountable for providing high quality operational support services to the levels defined within the customer contracts … and to obtain operational updates. •Act as a senior escalation point for high level escalations from the customer and internally. •Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. •Accountable for any risks assigned to more »

role in driving all regulatory compliance providing SME services to the business. The role reports in to the CTO, and requires senior level stakeholder management across the business, and with external regulatory bodies and third-party suppliers. The key focus of the role is taking an ownership of the … SOX implementation, but will also include elements of business resilience, service management and strategic planning with SMEs in these areas reporting in to this person. Key deliverables will include: • Support the evolution of controls to a SOX based framework - this is a crucial element of the role. You … and the Head of Technology Risk Managing technology deliverables within a heavily regulated environment • Managing stakeholders across COO, CRO, Operational Risk, Audit and Compliance. • Management of the Business Resilience team, ensuring that the organisations Business Continuity, Operational Resilience and DORA obligations are met. • Delivering against Supplier Management frameworks more »

Working alongside the Group Infrastructure Manager and Infrastructure team to ensure that global Azure landing zones are securely managed and are well maintained, target service & availability levels are established and well reported both internally and with third party suppliers. To work with regional Infrastructure Teams and suppliers to establish … to ensure all Azure resources, operating systems, virtual network platforms and hardware firmware are kept up to date; Working within the CAB and change management processes to ensure changes are delivered to the highest standard and following best practice; Working closely with business stakeholders on access, requests and management … areas of improvement, automation and efficiency through use and implementation of appropriate reporting tools Providing direction to and leading other teams regarding Azure Infrastructure Management best practice and technical project delivery Being proactive and working closely with the engineering and projects functions to ensure all deliverables are documented and more »

Responsibilities Responsible for co-developing and executing product roadmaps for the following products within the supply chain execution domain: direct procurement, including related data management and orchestration tools Product management: Accountable for managing the product backlog and prioritizing all Digital & Tech services, in alignment with business partners, for … as required to align and agree plans. Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements. Service Management: Engaging, as needed, with outsourced Level 3 support teams in the Supply … data integrations are efficient, accurate and secure. This also includes building reporting capabilities that support both operational reporting as well as analytic reporting. People Management: Accountable for the management of agency/third party workers. Why You? Basic Qualifications Degree in Engineering/IT or equivalent Extensive hands more »

are met while improving business outcomes. This role will establish a quarterly cadence for reviewing and managing challenges and risk across all product and service teams to ensure standard methodologies in service excellence. Essential Skills/Experience: - Experience in program and portfolio management processes in a complex … senior leaders, including VP level, to support strategic business performance optimisation - Experience building and implementing effective transition plans to required targets - Understanding of portfolio management concepts - Strong understanding of financial planning, budgeting, and contracting concepts/processes - Solid understanding of deploying goals and achievements/KPIs metrics for enhanced … of working - Record of accomplishment in building strong and credible relationships and with key senior partners Desirable Skills/Experience: - Pharmaceutical industry experience - Portfolio management, business performance, annual budget planning, and strategy development experience - IT service strategy and service management experience - Involvement in pharma thought leadership more »

them provide key services to the public. Summary: This role is a great opportunity for a 2nd Line Systems Engineer to work in a Service Support Team assisting a range of education and commercial customers. The role itself will involve supplying support for customers virtualised and on-premises physical … with the further possibility of 24x7 cover being required, attracting further allowance. Key Responsibilities: To produce high end technical advisory, repair, and diagnostic support service to the customer within a Service Team, via email, telephone, and remote support. To assist the Services management team by performing reasonable … entry to the System Support area and any supported systems. To confirm all support work undergone is recorded in an accurate manor on the Service Management Systems (SMS), ensuring the SMS is kept fully up to date with the condition of each applicable ongoing issue. To aid the more »

each agency’s operation, comprising music and media players at customer locations, connected by a large-scale media distribution network. Sophisticated multi-layer content management systems control the playout of music tracks, video content, interactive applications or immersive combinations of all three. Our entire technology platform is designed, developed … to a small UK-based warehouse manufacturing team. You will act as a key point of communication between the Technical Division and the Account Management department who liaise directly with existing clients. You will oversee escalated technical issues and any critical incidents, coordinating the technical response, identifying the requirement … strong relationships with customers and senior stakeholders · Good technical knowledge across multiple domains, to ideally include Microsoft Active Directory, SCCM, ITSM Tools · Good customer service skills · Resource Management skills Key responsibilities · Providing technical expertise and leadership to our Technical Helpdesk Team, clients and suppliers · Resourcing and allocation of more »

University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education … readily available for all users across the university using cutting edge technology such as ServiceNow and AI Chatbots. Experience of interest: Experience maintaining knowledge management process; Developing a short, medium and long term strategy encompassing knowledge management and the delivery of this; Engaging key stakeholders to demonstrate the … importance and value of robust knowledge management practices; Experience with the setup, development, and maintenance of a Service Knowledge Platform such as ServiceNow, owning this process and the third-party relationship. Strong understanding of ITIL processes such as Service Operation and Service Transition Strong interpersonal skills more »

caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system … in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. … transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »

caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system … in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. … transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »

caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system … in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. … transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »

About Serverfarm Serverfarm is a unique Data Centre developer and operator – and the global leader in Data Centre Management as a Service (DMaaS). For over 24 years, we’ve maximised operational efficiencies and managed critical IT infrastructure and environments for the world’s top enterprises. Our vision … To drive a new era of sustainable Data Centre management and modernisation forward so that enterprises can focus on innovation. Overview As a Senior DCT, you will have a shared responsibility in the delivery of the contracted services and projects within customer Data Centres and remote Technical Equipment Rooms. … the operational checklists, referencing and updating documentation and procedures. You are required to undertake and maintain ITIL functions such as Incident, Change, Problem and Service Management You will oversee, train, and approve the work of junior team members and third parties, particularly regarding project installs, power, and network more »

to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing … will play a key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance … on how to improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best more »

services is a key strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services The Delivery Manager for Data Operations is responsible for ensuring the successful and timely delivery … specialists, manage resources, act as a bridge between data operations team and business stakeholders, work with the wider data team to provide a seamless service to business stakeholders. The day to day: You will be an experienced leader who specialises in delivering Data Projects using Agile delivery methods and … Overseeing data operation function and consistent delivery of data in a timely manner. This includes building robust processes and procedures, overseeing of operational jobs, service requests and incidents. Team Management: Leading and motivating a team of data analysts, engineers, and other specialists. You'll delegate tasks, ensure effective more »

Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth … Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage … Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and more »

ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available. Key Accountabilities: A Senior Network Engineer acts … solutions as directed. You will be expected to: Provide specialist technical support and assistance to projects ensuring delivery of non-functional requirements and continual service improvement Coach and mentor junior team members, and assist in the provision of first-class services and consistent levels of capability as required by … organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams more »