The table below looks at the statistics for Incident Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Incident Management
Rank 190 190 218
Rank change year-on-year
0 +28
Contract jobs citing Incident Management 629 587 455
As % of all contract IT jobs located in England 1.18% 1.17% 0.95%
As % of the Processes & Methodologies category 1.52% 1.52% 1.25%
Number of daily rates quoted 281 309 240
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£350 £320 £350
Average daily rate % change year-on-year
+9.37% -8.57%
90% offered a daily rate of more than £154 £150 £140
10% offered a daily rate of more than £525 £492 £500
UK excluding London average daily rate £324 £315 £313
% change year-on-year
+2.87% +0.80%
Number of hourly rates quoted 84 71 33
Average hourly rate £16.92 £16.50 £17.00
Average hourly rate % change year-on-year
+2.51% -2.94%
90% offered a hourly rate of more than £12.00 £12.50 £10.50
10% offered a hourly rate of more than £37.09 £24.12 £20.80
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%
Incident Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41497 38505 36269
As % of all contract IT jobs located in England 78.08% 76.52% 75.41%
Number of daily rates quoted 27539 24264 22731
Average daily rate £425 £413 £410
Average daily rate % change year-on-year
+3.03% +0.60%
90% offered a daily rate of more than £292 £275 £275
10% offered a daily rate of more than £588 £575 £575
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 1118 1078 1016
Average hourly rate £31.22 £23.00 £30.00
Average hourly rate % change year-on-year
+35.73% -23.33%
90% offered a hourly rate of more than £12.82 £12.50 £12.75
10% offered a hourly rate of more than £50.00 £46.30 £50.00
UK excluding London average hourly rate £32.50 £25.00 £30.00
% change year-on-year
+30.00% -16.66%

Incident Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in England

Incident Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the England region.

Incident Management Daily Rate Trend in England

Incident Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the England region over the 3 months to 28 August 2015.

Incident Management Daily Rate Histogram in England

Incident Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the England region.

Incident Management Hourly Rate Trend in England

Incident Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management across the England region over the 3 months to 28 August 2015.

Incident Management Hourly Rate Histogram in England

Incident Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the England region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -4 199 £425 +27.81% 51
South East -3 141 £350 +15.13% 29
North West -2 68 £300 +34.83% 18
Yorkshire -11 62 £275 +10.00% 13
East of England -5 50 £325 +8.33% 14
South West +4 39 £420 +20.00% 9
North East -18 29 £450 +82.18% 3
East Midlands +1 21 £275 +22.22% 10
West Midlands -17 17 £325 -5.45% 10
Incident Management
UK

Incident Management
Top 30 Related IT Skills in England

For the 6 months to 28 August 2015, IT contractor jobs across the England region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 582 (45.47%) ITIL
2 446 (34.84%) Windows
3 282 (22.03%) Service Management
4 261 (20.39%) Problem Management
5 250 (19.53%) Change Management
6 247 (19.30%) Microsoft
7 241 (18.83%) Finance
8 212 (16.56%) Security Cleared
9 191 (14.92%) MS Office
10 188 (14.69%) Active Directory
11 170 (13.28%) MS Excel
12 163 (12.73%) SLA
13 147 (11.48%) SC Cleared
14 142 (11.09%) SQL
15 139 (10.86%) Linux
16 133 (10.39%) Citrix
17 132 (10.31%) Service Delivery
18 123 (9.61%) Cisco
19 121 (9.45%) Analytical Skills
20 115 (8.98%) Windows 7
21 112 (8.75%) UNIX
22 110 (8.59%) VMware
23 104 (8.13%) HP
24 102 (7.97%) ITSM
25 93 (7.27%) Windows Server 2008
26 90 (7.03%) Data Centre
27 88 (6.88%) Firewall
27 88 (6.88%) LAN
28 82 (6.41%) WAN
29 79 (6.17%) Remedy

Incident Management
Top Related IT Skills in England by Category

For the 6 months to 28 August 2015, IT contractor jobs across the England region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 56 (4.38%) MS Exchange
2 43 (3.36%) SharePoint
3 27 (2.11%) Exchange Server 2010
4 24 (1.88%) IIS
5 18 (1.41%) CMS
6 17 (1.33%) IBM Notes
7 16 (1.25%) JBoss
8 15 (1.17%) Apache
9 13 (1.02%) Lync
10 12 (0.94%) WebLogic
11 9 (0.70%) SharePoint 2013
12 8 (0.63%) WebSphere
13 7 (0.55%) Exchange Server 2007
14 6 (0.47%) Tomcat
15 5 (0.39%) Oracle Application Server
15 5 (0.39%) Exchange Server 2013
16 4 (0.31%) OpenStack
17 3 (0.23%) Confluence
17 3 (0.23%) Blackberry Enterprise Server
17 3 (0.23%) Exstream Dialogue
Applications
1 191 (14.92%) MS Office
2 170 (13.28%) MS Excel
3 32 (2.50%) MS PowerPoint
4 17 (1.33%) MS Visio
5 6 (0.47%) MS Project
5 6 (0.47%) Spreadsheet
6 1 (0.078%) InfoPath
6 1 (0.078%) AutoCAD
Business Applications
1 18 (1.41%) Remedy ITSM
2 13 (1.02%) SAP EHS
3 9 (0.70%) Dynamics CRM
4 7 (0.55%) assyst
4 7 (0.55%) Oracle EBS R12
5 6 (0.47%) Oracle EBS
5 6 (0.47%) SAP Oil and Gas
6 5 (0.39%) Oracle Applications
6 5 (0.39%) SAP FI
6 5 (0.39%) SAP ERP
7 4 (0.31%) SAP FI/CO
7 4 (0.31%) SAP CO
8 3 (0.23%) Exstream
8 3 (0.23%) SAP CCM
9 2 (0.16%) SimCorp Dimension
9 2 (0.16%) Oracle iProcurement
9 2 (0.16%) Eagle PACE
9 2 (0.16%) Oracle General Ledger
9 2 (0.16%) Markit EDM
9 2 (0.16%) Oracle Payables
Cloud Services
1 14 (1.09%) Office 365
2 9 (0.70%) Amazon AWS
3 8 (0.63%) SaaS
4 6 (0.47%) Google Apps
5 4 (0.31%) IaaS
5 4 (0.31%) PaaS
6 2 (0.16%) Google Analytics
6 2 (0.16%) Microsoft Azure
7 1 (0.078%) Amazon EC2
7 1 (0.078%) Amazon S3
Communications & Networking
1 88 (6.88%) LAN
1 88 (6.88%) Firewall
2 82 (6.41%) WAN
3 74 (5.78%) TCP/IP
4 63 (4.92%) Internet
5 51 (3.98%) DNS
6 47 (3.67%) SAN
7 40 (3.13%) Network Security
8 39 (3.05%) DHCP
9 33 (2.58%) VPN
10 28 (2.19%) Wireless
11 22 (1.72%) VoIP
12 19 (1.48%) Intrusion Detection
13 18 (1.41%) Cisco ASA
14 16 (1.25%) SSL
15 15 (1.17%) LDAP
16 14 (1.09%) OSPF
17 13 (1.02%) NAS
18 11 (0.86%) VLAN
18 11 (0.86%) Wi-Fi
Database & Business Intelligence
1 69 (5.39%) SQL Server
2 30 (2.34%) Oracle Database
3 24 (1.88%) DB2
3 24 (1.88%) Oracle Database 11g
4 19 (1.48%) Oracle Reports
4 19 (1.48%) Relational Database
5 17 (1.33%) Data Warehouse
6 16 (1.25%) SQL Server Reporting Services
7 13 (1.02%) SQL Server Integration Services
7 13 (1.02%) RDBMS
8 12 (0.94%) MySQL
9 11 (0.86%) DTS
9 11 (0.86%) Sybase ASE
10 10 (0.78%) QlikView
11 9 (0.70%) SQL Server 2008
12 8 (0.63%) SQL Server Analysis Services
13 7 (0.55%) Oracle Database 10g
13 7 (0.55%) SQL Server 2012
14 6 (0.47%) OLAP
14 6 (0.47%) Oracle OLAP
Development Applications
1 21 (1.64%) Subversion
2 15 (1.17%) Jenkins
3 12 (0.94%) JIRA
4 11 (0.86%) Git (software)
5 9 (0.70%) Visual Studio
6 6 (0.47%) Maven
7 4 (0.31%) Bugzilla
7 4 (0.31%) Team Foundation Server
7 4 (0.31%) Yeoman
7 4 (0.31%) ClearCase
7 4 (0.31%) ClearQuest
8 3 (0.23%) Oracle APEX
8 3 (0.23%) Eclipse
8 3 (0.23%) VSS/SourceSafe
8 3 (0.23%) JUnit
9 2 (0.16%) Oracle Forms
9 2 (0.16%) Introscope
9 2 (0.16%) HP UFT
9 2 (0.16%) eggPlant
9 2 (0.16%) FishEye
General
1 241 (18.83%) Finance
2 68 (5.31%) Banking
3 51 (3.98%) Telecoms
4 42 (3.28%) Law
5 40 (3.13%) Legal
6 36 (2.81%) Investment Banking
7 27 (2.11%) Retail
8 18 (1.41%) Front Office
9 11 (0.86%) Manufacturing
10 10 (0.78%) Financial Institution
10 10 (0.78%) Billing
11 9 (0.70%) Marketing
12 7 (0.55%) Back Office
12 7 (0.55%) Advertising
13 5 (0.39%) Local Government
13 5 (0.39%) Electronics
13 5 (0.39%) Pharmaceutical
13 5 (0.39%) Automotive
14 4 (0.31%) Multimedia
15 3 (0.23%) Dutch Language
Job Titles
1 370 (28.91%) Analyst
2 169 (13.20%) Service Analyst
3 155 (12.11%) Incident Manager
4 137 (10.70%) Service Desk Analyst
5 128 (10.00%) Support Analyst
6 79 (6.17%) Service Manager
7 68 (5.31%) 1st Line Support
8 65 (5.08%) Support Engineer
9 48 (3.75%) Administrator
10 47 (3.67%) Applications Support
11 45 (3.52%) Consultant
12 41 (3.20%) 2nd Line Support
13 36 (2.81%) Network Engineer
13 36 (2.81%) Problem Manager
14 31 (2.42%) DBA
14 31 (2.42%) Desktop Support
15 29 (2.27%) Help Desk Analyst
16 28 (2.19%) Delivery Manager
17 26 (2.03%) Applications Support Analyst
17 26 (2.03%) Systems Administrator
Libraries, Frameworks & Software Standards
1 42 (3.28%) HTML
2 32 (2.50%) .NET
3 30 (2.34%) Middleware
4 29 (2.27%) XML
5 13 (1.02%) CSS
6 12 (0.94%) ASP.NET
6 12 (0.94%) Web Services
7 9 (0.70%) Java EE
7 9 (0.70%) Oracle Fusion
8 8 (0.63%) .NET Framework
8 8 (0.63%) J2EE
9 6 (0.47%) COM+
9 6 (0.47%) jQuery
10 4 (0.31%) Struts
10 4 (0.31%) WebSphere MQ
10 4 (0.31%) TIBCO EMS
10 4 (0.31%) Spring
11 3 (0.23%) Application Packaging
11 3 (0.23%) JMS
11 3 (0.23%) Velocity
Miscellaneous
1 121 (9.45%) Analytical Skills
2 90 (7.03%) Data Centre
3 72 (5.63%) Management Information System
4 57 (4.45%) Blackberry
5 33 (2.58%) Replication
6 28 (2.19%) Clustering
7 20 (1.56%) Statistics
7 20 (1.56%) Mainframe
8 19 (1.48%) CMDB
9 17 (1.33%) AS400
10 16 (1.25%) iSeries
11 15 (1.17%) PKI
12 14 (1.09%) Client/Server
12 14 (1.09%) Video Conferencing
12 14 (1.09%) iPhone
13 13 (1.02%) NHS
14 12 (0.94%) Computer Science
15 11 (0.86%) User Experience
16 10 (0.78%) Fat Client
16 10 (0.78%) Thin Client
Operating Systems
1 446 (34.84%) Windows
2 139 (10.86%) Linux
3 115 (8.98%) Windows 7
4 112 (8.75%) UNIX
5 93 (7.27%) Windows Server 2008
6 64 (5.00%) Windows XP
7 53 (4.14%) Windows Server 2012
8 52 (4.06%) Windows Server 2003
9 33 (2.58%) Windows 8
10 27 (2.11%) Solaris
11 23 (1.80%) Red Hat Enterprise Linux
12 14 (1.09%) AIX
13 12 (0.94%) Mac OS X
13 12 (0.94%) CentOS
13 12 (0.94%) Ubuntu
14 9 (0.70%) zOS
15 8 (0.63%) Android
15 8 (0.63%) Apple iOS
16 4 (0.31%) Windows Vista
17 3 (0.23%) Windows NT
Processes & Methodologies
1 582 (45.47%) ITIL
2 282 (22.03%) Service Management
3 261 (20.39%) Problem Management
4 250 (19.53%) Change Management
5 132 (10.31%) Service Delivery
6 102 (7.97%) ITSM
7 77 (6.02%) Project Management
8 69 (5.39%) Information Security
8 69 (5.39%) Root Cause Analysis
9 66 (5.16%) Configuration Management
10 55 (4.30%) Release Management
11 50 (3.91%) CRM
12 46 (3.59%) Migration
13 45 (3.52%) Capacity Management
14 43 (3.36%) Agile Software Development
14 43 (3.36%) Disaster Recovery
15 42 (3.28%) Stakeholder Management
16 41 (3.20%) SIEM
17 40 (3.13%) Continuous Improvement
17 40 (3.13%) Risk Management
Programming Languages
1 142 (11.09%) SQL
2 44 (3.44%) Java
3 37 (2.89%) Perl
4 30 (2.34%) PowerShell
5 28 (2.19%) Shell Script
6 27 (2.11%) VB
7 21 (1.64%) Python
8 20 (1.56%) C#
9 17 (1.33%) VBScript
10 16 (1.25%) C
10 16 (1.25%) PL/SQL
11 12 (0.94%) Ruby
12 11 (0.86%) JavaScript
13 9 (0.70%) VB6
14 7 (0.55%) Bash Shell
14 7 (0.55%) C++
14 7 (0.55%) VB.NET
15 6 (0.47%) ABAP
15 6 (0.47%) C-shell
16 5 (0.39%) VBA
Qualifications
1 212 (16.56%) Security Cleared
2 147 (11.48%) SC Cleared
3 60 (4.69%) ITIL Certification
4 50 (3.91%) CISSP
5 49 (3.83%) Microsoft Certification
6 46 (3.59%) Degree
7 36 (2.81%) DV Cleared
8 33 (2.58%) Cisco Certification
9 31 (2.42%) CISM
10 20 (1.56%) CCNA
11 19 (1.48%) MCP
11 19 (1.48%) CISA
11 19 (1.48%) MCITP
12 18 (1.41%) ISTQB
13 17 (1.33%) MCSA
14 16 (1.25%) CCNP
15 13 (1.02%) MOS
16 12 (0.94%) CRISC
16 12 (0.94%) MCSE
17 11 (0.86%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 163 (12.73%) SLA
2 36 (2.81%) ISO/IEC 27001
2 36 (2.81%) QA
3 22 (1.72%) Sarbanes-Oxley
4 17 (1.33%) PCI DSS
5 13 (1.02%) COBIT
6 10 (0.78%) ISO 9001
7 6 (0.47%) JSP 440
8 4 (0.31%) ISO/IEC 17799
9 3 (0.23%) BS7799
10 2 (0.16%) TickIT
10 2 (0.16%) Solvency II
11 1 (0.078%) EMIR
11 1 (0.078%) ISO 9000
11 1 (0.078%) GxP
System Software
1 188 (14.69%) Active Directory
2 64 (5.00%) VMware Infrastructure
3 30 (2.34%) Hyper-V
4 25 (1.95%) XenApp
5 21 (1.64%) vSphere
6 15 (1.17%) Oracle RAC
7 11 (0.86%) XenDesktop
8 10 (0.78%) Snort
8 10 (0.78%) VMware ESXi
9 8 (0.63%) Microsoft App-V
10 7 (0.55%) XenServer
10 7 (0.55%) VirtualBox
10 7 (0.55%) Docker
11 6 (0.47%) VMware Server
11 6 (0.47%) Tivoli Workload Scheduler
12 4 (0.31%) VMware ESX
12 4 (0.31%) Veritas Cluster Server
13 3 (0.23%) Squid
13 3 (0.23%) Time Sharing Option
13 3 (0.23%) UAG
Systems Management
1 43 (3.36%) SCOM
2 35 (2.73%) SCCM
3 21 (1.64%) Oracle RMAN
3 21 (1.64%) Tivoli
4 20 (1.56%) HP Quality Center
5 15 (1.17%) SCSM
6 14 (1.09%) Puppet
6 14 (1.09%) SCOrch
7 12 (0.94%) OpenView
7 12 (0.94%) Data Guard
8 11 (0.86%) OVSD
9 9 (0.70%) Forefront Identity Manager
10 8 (0.63%) Opscode Chef
10 8 (0.63%) Backup Exec
10 8 (0.63%) Nagios
11 7 (0.55%) Unicenter
11 7 (0.55%) Ansible
11 7 (0.55%) Vagrant
12 6 (0.47%) FortiGate
12 6 (0.47%) Norton AntiVirus
Vendors
1 247 (19.30%) Microsoft
2 133 (10.39%) Citrix
3 123 (9.61%) Cisco
4 110 (8.59%) VMware
5 104 (8.13%) HP
6 79 (6.17%) Remedy
7 72 (5.63%) Oracle
8 69 (5.39%) SAP
9 66 (5.16%) IBM
10 40 (3.13%) McAfee
11 34 (2.66%) Symantec
12 32 (2.50%) CheckPoint
13 30 (2.34%) Red Hat
14 29 (2.27%) Juniper
15 27 (2.11%) CA
16 24 (1.88%) F5
17 21 (1.64%) Splunk
17 21 (1.64%) ServiceNow
18 20 (1.56%) BMC
18 20 (1.56%) Dell
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