The table below looks at the statistics for Incident Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Incident Management
Rank 180 223 206
Rank change year-on-year
+43 -17
Contract jobs citing Incident Management 621 446 503
As % of all contract IT jobs located in England 1.19% 0.92% 0.95%
As % of the Processes & Methodologies category 1.60% 1.24% 1.31%
Number of daily rates quoted 326 234 236
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£320 £325 £325
Average daily rate % change year-on-year
-1.53% -
90% offered a daily rate of more than £140 £140 £175
10% offered a daily rate of more than £475 £500 £470
UK excluding London average daily rate £313 £300 £330
% change year-on-year
+4.16% -9.09%
Number of hourly rates quoted 85 34 64
Average hourly rate £16.50 £17.00 £15.00
Average hourly rate % change year-on-year
-2.94% +13.33%
90% offered a hourly rate of more than £12.20 £10.50 £10.50
10% offered a hourly rate of more than £28.00 £21.50 £41.50
UK excluding London average hourly rate £16.50 £17.00 £14.50
% change year-on-year
-2.94% +17.24%
Incident Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38925 35924 38359
As % of all contract IT jobs located in England 74.49% 74.48% 72.52%
Number of daily rates quoted 24714 22629 22625
Average daily rate £413 £403 £400
Average daily rate % change year-on-year
+2.48% +0.62%
90% offered a daily rate of more than £275 £275 £268
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 1104 1022 1412
Average hourly rate £23.50 £27.97 £31.50
Average hourly rate % change year-on-year
-15.98% -11.20%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £47.50 £50.00 £47.00
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Incident Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in England

Incident Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the England region.

Incident Management Daily Rate Trend in England

Incident Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the England region over the 3 months to 19 September 2014.

Incident Management Daily Rate Histogram in England

Incident Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the England region.

Incident Management Hourly Rate Trend in England

Incident Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management across the England region over the 3 months to 19 September 2014.

Incident Management Hourly Rate Histogram in England

Incident Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +21 240 £325 -7.14% 51
South East +49 133 £300 +9.09% 39
East of England +19 55 £310 +7.82% 11
Yorkshire +19 38 £250 -24.01% 9
North West +5 34 £185 -11.90% 16
South West -32 34 £350 -4.10% 7
North East -8 31 £347 +21.92% 4
West Midlands +1 28 £315 -13.10% 17
East Midlands -9 20 £225 +200.00% 6
Incident Management
UK

Incident Management
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT contractor jobs across the England region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 513 (43.29%) ITIL
2 450 (37.97%) Windows
3 272 (22.95%) Active Directory
3 272 (22.95%) Service Management
4 241 (20.34%) Problem Management
5 237 (20.00%) Finance
6 232 (19.58%) Microsoft
7 210 (17.72%) MS Excel
7 210 (17.72%) Change Management
8 179 (15.11%) SLA
9 174 (14.68%) MS Office
10 172 (14.51%) Service Delivery
11 160 (13.50%) Windows 7
12 154 (13.00%) Security Cleared
13 144 (12.15%) SQL
14 142 (11.98%) Citrix
15 127 (10.72%) UNIX
15 127 (10.72%) Linux
16 120 (10.13%) HP
17 117 (9.87%) Windows XP
18 115 (9.70%) Oracle
19 114 (9.62%) SC Cleared
20 109 (9.20%) Analytical Skills
21 106 (8.95%) Banking
22 105 (8.86%) Management Information System
23 103 (8.69%) Cisco
24 101 (8.52%) Windows Server 2008
25 98 (8.27%) Firewall
26 92 (7.76%) Windows Server 2003
26 92 (7.76%) Blackberry

Incident Management
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the England region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 66 (5.57%) SharePoint
2 47 (3.97%) MS Exchange
3 40 (3.38%) IIS
4 32 (2.70%) WebSphere
5 31 (2.62%) Apache
6 27 (2.28%) Exchange Server 2010
7 21 (1.77%) Tomcat
8 20 (1.69%) SharePoint 2010
8 20 (1.69%) WebLogic
9 19 (1.60%) IBM Notes
10 16 (1.35%) Lync
11 12 (1.01%) WebSphere Application Server
12 11 (0.93%) Blackberry Enterprise Server
12 11 (0.93%) SharePoint 2013
13 8 (0.68%) SharePoint Server
13 8 (0.68%) IBM HTTP Server
14 7 (0.59%) Exchange Server 2007
15 5 (0.42%) Oracle HTTP Server
15 5 (0.42%) WorkSite
16 4 (0.34%) MS Project Server
Applications
1 210 (17.72%) MS Excel
2 174 (14.68%) MS Office
3 28 (2.36%) MS PowerPoint
4 16 (1.35%) MS Project
4 16 (1.35%) MS Visio
5 8 (0.68%) Spreadsheet
Business Applications
1 23 (1.94%) Remedy ITSM
2 7 (0.59%) SAP SD
3 6 (0.51%) Oracle EBS
4 5 (0.42%) assyst
5 3 (0.25%) SAP CRM
5 3 (0.25%) JDE EnterpriseOne
5 3 (0.25%) Siebel Analytics
6 2 (0.17%) HFM
6 2 (0.17%) SunGard Stream Ubix
6 2 (0.17%) SunGard Stream Clearvision
6 2 (0.17%) Oracle BPM
6 2 (0.17%) Markit EDM
6 2 (0.17%) Oracle EBS R12
6 2 (0.17%) SAP HR
6 2 (0.17%) SAP Payroll
7 1 (0.084%) Oracle SCM
7 1 (0.084%) Oracle Applications
7 1 (0.084%) WebTrends
7 1 (0.084%) Cordys
7 1 (0.084%) Oracle Retail
Cloud Services
1 13 (1.10%) Office 365
2 7 (0.59%) SaaS
3 5 (0.42%) Amazon AWS
4 3 (0.25%) Cloud Computing
5 2 (0.17%) GitHub
6 1 (0.084%) Microsoft Azure
Communications & Networking
1 98 (8.27%) Firewall
2 73 (6.16%) DNS
3 63 (5.32%) SAN
4 60 (5.06%) TCP/IP
5 54 (4.56%) WAN
5 54 (4.56%) LAN
6 38 (3.21%) DHCP
6 38 (3.21%) Cisco ASA
7 36 (3.04%) LDAP
8 35 (2.95%) Internet
9 32 (2.70%) Network Security
9 32 (2.70%) SSL
10 29 (2.45%) VPN
11 26 (2.19%) Cisco IOS
12 21 (1.77%) VoIP
13 19 (1.60%) Wireless
14 15 (1.27%) NetScaler
15 13 (1.10%) HTTP
16 12 (1.01%) F5 BIG-IP LTM
16 12 (1.01%) VLAN
Database & Business Intelligence
1 86 (7.26%) SQL Server
2 29 (2.45%) Oracle Database
3 26 (2.19%) SQL Server Reporting Services
4 14 (1.18%) SQL Server 2008
5 13 (1.10%) MySQL
5 13 (1.10%) Oracle Database 10g
6 12 (1.01%) Relational Database
7 9 (0.76%) PostgreSQL
7 9 (0.76%) SQL Server 2005
8 8 (0.68%) Oracle Database 12c
8 8 (0.68%) Data Warehouse
9 7 (0.59%) Oracle Reports
9 7 (0.59%) Oracle Database 11g
10 5 (0.42%) MS Access
10 5 (0.42%) SQL Server Integration Services
10 5 (0.42%) Oracle ODI
11 4 (0.34%) SQL Server 2012
11 4 (0.34%) Oracle BI EE
11 4 (0.34%) RDBMS
11 4 (0.34%) DTS
Development Applications
1 20 (1.69%) Team Foundation Server
2 14 (1.18%) JIRA
3 8 (0.68%) Visual Studio
4 5 (0.42%) VSS/SourceSafe
5 4 (0.34%) StarTeam
5 4 (0.34%) MSI
5 4 (0.34%) Toad
5 4 (0.34%) Subversion
5 4 (0.34%) Introscope
6 3 (0.25%) ClearCase
6 3 (0.25%) Metasploit
6 3 (0.25%) Git (software)
6 3 (0.25%) Jenkins
6 3 (0.25%) Maven
7 2 (0.17%) TeamCity
7 2 (0.17%) QuickTest Pro
7 2 (0.17%) Oracle Forms
7 2 (0.17%) Ant
8 1 (0.084%) JUnit
8 1 (0.084%) PowerBuilder
General
1 237 (20.00%) Finance
2 106 (8.95%) Banking
3 54 (4.56%) Investment Banking
4 51 (4.30%) Telecoms
5 44 (3.71%) Law
6 31 (2.62%) Financial Institution
7 30 (2.53%) Retail
8 24 (2.03%) Front Office
9 20 (1.69%) Legal
10 12 (1.01%) Back Office
11 10 (0.84%) Publishing
12 8 (0.68%) Manufacturing
13 7 (0.59%) Marketing
14 6 (0.51%) German Language
14 6 (0.51%) Private Banking
15 5 (0.42%) Military
16 4 (0.34%) French Language
16 4 (0.34%) Mandarin Language
16 4 (0.34%) Billing
17 3 (0.25%) Games
Job Titles
1 358 (30.21%) Analyst
2 138 (11.65%) Service Analyst
3 124 (10.46%) Service Desk Analyst
4 88 (7.43%) Service Manager
5 81 (6.84%) Support Analyst
6 66 (5.57%) Support Engineer
7 63 (5.32%) Consultant
8 59 (4.98%) Incident Manager
9 56 (4.73%) Applications Support
10 53 (4.47%) 2nd Line Support
11 51 (4.30%) Desktop Support
12 41 (3.46%) Help Desk Analyst
13 39 (3.29%) 1st Line Support
13 39 (3.29%) Network Engineer
14 35 (2.95%) Administrator
14 35 (2.95%) IT Support
15 33 (2.78%) Delivery Manager
16 31 (2.62%) Project Manager
16 31 (2.62%) Services Delivery Manager
17 29 (2.45%) Incident Analyst
Libraries, Frameworks & Software Standards
1 40 (3.38%) Middleware
2 33 (2.78%) .NET
3 23 (1.94%) Web Services
4 17 (1.43%) HTML
5 13 (1.10%) ASP.NET
6 12 (1.01%) CSS
7 10 (0.84%) jQuery
7 10 (0.84%) WebSphere MQ
7 10 (0.84%) SOAP
7 10 (0.84%) J2EE
8 9 (0.76%) XML
8 9 (0.76%) Oracle Fusion
9 8 (0.68%) Spring
9 8 (0.68%) WebCenter
9 8 (0.68%) JMS
10 7 (0.59%) EDI
11 6 (0.51%) Java EE
11 6 (0.51%) ASP.NET MVC
12 5 (0.42%) Hibernate
12 5 (0.42%) XSLT
Miscellaneous
1 109 (9.20%) Analytical Skills
2 105 (8.86%) Management Information System
3 92 (7.76%) Blackberry
4 25 (2.11%) CMDB
5 22 (1.86%) Computer Science
6 21 (1.77%) Client/Server
7 18 (1.52%) Clustering
8 17 (1.43%) Video Conferencing
9 16 (1.35%) Hedge funds
10 15 (1.27%) Mainframe
11 13 (1.10%) PKI
11 13 (1.10%) User Experience
12 12 (1.01%) Mobile App
13 11 (0.93%) Open Source
13 11 (0.93%) Cryptography
14 10 (0.84%) iPad
14 10 (0.84%) RMADS
14 10 (0.84%) AS400
15 9 (0.76%) Replication
15 9 (0.76%) CESG
Operating Systems
1 450 (37.97%) Windows
2 160 (13.50%) Windows 7
3 127 (10.72%) UNIX
3 127 (10.72%) Linux
4 117 (9.87%) Windows XP
5 101 (8.52%) Windows Server 2008
6 92 (7.76%) Windows Server 2003
7 28 (2.36%) Solaris
8 25 (2.11%) Windows Server 2012
8 25 (2.11%) CentOS
9 19 (1.60%) Red Hat Enterprise Linux
10 17 (1.43%) Ubuntu
11 16 (1.35%) Windows 8
12 11 (0.93%) Apple iOS
13 10 (0.84%) AIX
14 9 (0.76%) Windows NT
15 8 (0.68%) SUSE
16 7 (0.59%) Android
17 6 (0.51%) MVS
18 5 (0.42%) HPUX
Processes & Methodologies
1 513 (43.29%) ITIL
2 272 (22.95%) Service Management
3 241 (20.34%) Problem Management
4 210 (17.72%) Change Management
5 172 (14.51%) Service Delivery
6 77 (6.50%) Configuration Management
7 75 (6.33%) Project Management
8 74 (6.24%) Information Security
9 70 (5.91%) Migration
10 68 (5.74%) ITSM
10 68 (5.74%) ITIL V3
11 56 (4.73%) Root Cause Analysis
12 53 (4.47%) Risk Management
13 52 (4.39%) Knowledge Management
14 49 (4.14%) Release Management
15 48 (4.05%) Stakeholder Management
16 47 (3.97%) Capacity Management
17 46 (3.88%) Disaster Recovery
18 42 (3.54%) Coaching
19 41 (3.46%) Continuous Improvement
Programming Languages
1 144 (12.15%) SQL
2 48 (4.05%) PowerShell
3 41 (3.46%) Java
4 26 (2.19%) Shell Script
5 22 (1.86%) C
6 21 (1.77%) VBScript
6 21 (1.77%) Python
7 19 (1.60%) C#
8 17 (1.43%) VB
9 15 (1.27%) JavaScript
9 15 (1.27%) Perl
10 10 (0.84%) Korn
11 9 (0.76%) PHP
11 9 (0.76%) PL/SQL
11 9 (0.76%) Bash Shell
12 7 (0.59%) T-SQL
13 6 (0.51%) ABAP
14 5 (0.42%) Jython
14 5 (0.42%) C-shell
14 5 (0.42%) Scala
Qualifications
1 154 (13.00%) Security Cleared
2 114 (9.62%) SC Cleared
3 77 (6.50%) Microsoft Certification
4 60 (5.06%) Degree
5 58 (4.89%) Cisco Certification
6 48 (4.05%) CCNA
7 45 (3.80%) ITIL Certification
8 42 (3.54%) CISSP
9 41 (3.46%) MCSE
10 34 (2.87%) CCNP
11 33 (2.78%) DV Cleared
12 26 (2.19%) ITIL Foundation Certificate
12 26 (2.19%) MCP
13 21 (1.77%) MCITP
14 16 (1.35%) CISM
15 15 (1.27%) CEH
16 14 (1.18%) MCTS
17 11 (0.93%) CISA
18 9 (0.76%) MCSA
18 9 (0.76%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 179 (15.11%) SLA
2 41 (3.46%) QA
3 28 (2.36%) ISO/IEC 27001
4 12 (1.01%) Sarbanes-Oxley
4 12 (1.01%) BS15000
5 11 (0.93%) COBIT
6 10 (0.84%) PCI DSS
7 9 (0.76%) JSP 440
8 2 (0.17%) Data Quality
9 1 (0.084%) ISO/IEC 20000
9 1 (0.084%) Basel III
9 1 (0.084%) Dodd-Frank
System Software
1 272 (22.95%) Active Directory
2 52 (4.39%) VMware Infrastructure
3 38 (3.21%) vSphere
4 35 (2.95%) XenApp
5 21 (1.77%) XenDesktop
6 18 (1.52%) Hyper-V
7 15 (1.27%) VMware ESXi
8 13 (1.10%) VMware ESX
8 13 (1.10%) VMware Server
9 10 (0.84%) Oracle RAC
9 10 (0.84%) NFS
10 8 (0.68%) Terminal Services
11 7 (0.59%) Microsoft App-V
12 5 (0.42%) ISA Server
13 4 (0.34%) Nmap
14 3 (0.25%) Veritas Cluster Server
15 2 (0.17%) Citrix Presentation Server
15 2 (0.17%) NLBS
15 2 (0.17%) ProxySG
15 2 (0.17%) Oracle RMAN
Systems Management
1 38 (3.21%) SCCM
2 17 (1.43%) Nagios
3 16 (1.35%) SCOM
3 16 (1.35%) Backup Exec
4 14 (1.18%) Nessus
5 13 (1.10%) SCSM
6 12 (1.01%) Puppet
6 12 (1.01%) WhatsUp Gold
7 11 (0.93%) OpenView
7 11 (0.93%) SolarWinds Orion
7 11 (0.93%) HP SIM
8 9 (0.76%) Systems Management Server (SMS)
8 9 (0.76%) BMC PATROL
8 9 (0.76%) Unicenter
8 9 (0.76%) Tivoli
8 9 (0.76%) HP Quality Center
8 9 (0.76%) Data Guard
9 8 (0.68%) OVSD
10 7 (0.59%) CA SiteMinder
10 7 (0.59%) Norton AntiVirus
Vendors
1 232 (19.58%) Microsoft
2 142 (11.98%) Citrix
3 120 (10.13%) HP
4 115 (9.70%) Oracle
5 103 (8.69%) Cisco
6 91 (7.68%) VMware
7 83 (7.00%) Remedy
8 48 (4.05%) Juniper
9 43 (3.63%) McAfee
10 40 (3.38%) IBM
11 32 (2.70%) BMC
11 32 (2.70%) ServiceNow
12 29 (2.45%) Symantec
12 29 (2.45%) Red Hat
13 28 (2.36%) CheckPoint
14 27 (2.28%) EMC
15 25 (2.11%) Splunk
15 25 (2.11%) SAP
16 20 (1.69%) Lotus
17 19 (1.60%) F5
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