The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Analyst
Rank 223 210 153
Rank change year-on-year
-13 -57
Contract jobs requiring a Service Analyst 183 200 265
As % of all contract IT jobs located in London 0.87% 0.93% 1.37%
As % of the Job Titles category 0.94% 1.00% 1.47%
Number of daily rates quoted 112 113 133
Average daily rate
Keep up to 90%
of your Daily Rate
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£175 £204 £275
Average daily rate % change year-on-year
-14.21% -25.81%
90% offered a daily rate of more than £118 £116 £112
10% offered a daily rate of more than £410 £399 £425
UK excluding London average daily rate £130 £110 £130
% change year-on-year
+18.18% -15.38%
Number of hourly rates quoted 33 33 59
Average hourly rate £14.50 £15.00 £16.05
Average hourly rate % change year-on-year
-3.33% -6.54%
90% offered a hourly rate of more than £11.00 £11.00 £12.00
10% offered a hourly rate of more than £23.50 £19.50 £21.20
UK excluding London average hourly rate £12.45 £12.95 £12.00
% change year-on-year
-3.89% +7.91%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19545 20081 18032
As % of all contract IT jobs located in London 92.53% 93.17% 93.29%
Number of daily rates quoted 13847 13699 12141
Average daily rate £440 £435 £425
Average daily rate % change year-on-year
+1.14% +2.35%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 327 376 496
Average hourly rate £18.00 £20.00 £20.00
Average hourly rate % change year-on-year
-10.00% -
90% offered a hourly rate of more than £12.50 £12.73 £12.50
10% offered a hourly rate of more than £40.00 £40.00 £42.50
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Service Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in London

Service Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the London region.

Service Analyst Daily Rate Trend in London

Service Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the London region over the 3 months to 30 January 2015.

Service Analyst Daily Rate Histogram in London

Service Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the London region.

Service Analyst Hourly Rate Trend in London

Service Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst across the London region over the 3 months to 30 January 2015.

Service Analyst Hourly Rate Histogram in London

Service Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the London region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +2 52 £185 -8.64% 15
Croydon -2 6 £125 +4.16%
Chessington - 2 £150 -
Docklands, London - - - -
Harrow - - - -
Surbiton - - - -
Twickenham - - - -
Uxbridge - - - - 1
Wembley - - - -
West Drayton - - - -
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in London

For the 6 months to 30 January 2015, IT contractor jobs across the London region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 275 (59.14%) Windows
2 209 (44.95%) ITIL
2 209 (44.95%) Active Directory
3 183 (39.35%) MS Office
4 161 (34.62%) Microsoft
5 160 (34.41%) Windows 7
6 98 (21.08%) Windows XP
7 93 (20.00%) Finance
8 91 (19.57%) MS Excel
8 91 (19.57%) Citrix
9 86 (18.49%) Service Management
10 82 (17.63%) Blackberry
11 58 (12.47%) SLA
12 50 (10.75%) Legal
13 49 (10.54%) MS Exchange
14 48 (10.32%) Law
15 47 (10.11%) Incident Management
16 45 (9.68%) Service Delivery
16 45 (9.68%) Blackberry Enterprise Server
17 44 (9.46%) VPN
18 42 (9.03%) Banking
19 35 (7.53%) ITSM
19 35 (7.53%) Remedy
20 32 (6.88%) Analytical Skills
21 30 (6.45%) Change Management
22 27 (5.81%) Degree
23 25 (5.38%) Android
24 24 (5.16%) MS PowerPoint
24 24 (5.16%) NHS
25 22 (4.73%) ITIL Certification

Service Analyst
Top Related IT Skills in London by Category

For the 6 months to 30 January 2015, IT contractor jobs across the London region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (10.54%) MS Exchange
2 45 (9.68%) Blackberry Enterprise Server
3 22 (4.73%) SharePoint
4 20 (4.30%) WorkSite
5 16 (3.44%) Exchange Server 2010
6 14 (3.01%) Lync
7 13 (2.80%) IBM Notes
8 3 (0.65%) Exchange Server 2007
9 2 (0.43%) CMS
9 2 (0.43%) Exchange Server 2003
10 1 (0.22%) IIS
Applications
1 183 (39.35%) MS Office
2 91 (19.57%) MS Excel
3 24 (5.16%) MS PowerPoint
4 10 (2.15%) MS Visio
5 2 (0.43%) Spreadsheet
6 1 (0.22%) AutoCAD
Business Applications
1 12 (2.58%) Remedy ITSM
2 9 (1.94%) assyst
3 2 (0.43%) Oracle EBS
3 2 (0.43%) Oracle General Ledger
3 2 (0.43%) Oracle EBS R12
4 1 (0.22%) Oracle iProcurement
4 1 (0.22%) Oracle Payables
4 1 (0.22%) Oracle Procure-to-Pay
4 1 (0.22%) Oracle Internet Expenses
4 1 (0.22%) Oracle Financials
Cloud Services
1 14 (3.01%) Google Apps
2 5 (1.08%) Office 365
Communications & Networking
1 44 (9.46%) VPN
2 21 (4.52%) LAN
3 18 (3.87%) Wireless
4 15 (3.23%) TCP/IP
5 12 (2.58%) Internet
6 10 (2.15%) Wi-Fi
6 10 (2.15%) WAN
7 7 (1.51%) IP Telephony
8 6 (1.29%) Cisco IPT
9 5 (1.08%) VoIP
9 5 (1.08%) SAN
10 2 (0.43%) PBX
10 2 (0.43%) HTTP
10 2 (0.43%) DNS
10 2 (0.43%) VLAN
11 1 (0.22%) Network Security
11 1 (0.22%) DHCP
11 1 (0.22%) ADSL
11 1 (0.22%) Firewall
11 1 (0.22%) MPLS
Database & Business Intelligence
1 4 (0.86%) SQL Server
2 2 (0.43%) SAP BW
2 2 (0.43%) BusinessObjects
2 2 (0.43%) MS Access
2 2 (0.43%) Oracle BI EE
3 1 (0.22%) SQL Server Reporting Services
Development Applications
1 4 (0.86%) Team Foundation Server
2 1 (0.22%) Toad
General
1 93 (20.00%) Finance
2 50 (10.75%) Legal
3 48 (10.32%) Law
4 42 (9.03%) Banking
5 20 (4.30%) Investment Banking
6 15 (3.23%) Retail
7 10 (2.15%) Financial Institution
8 5 (1.08%) French Language
9 4 (0.86%) Front Office
9 4 (0.86%) Games
9 4 (0.86%) Russian Language
10 3 (0.65%) German Language
10 3 (0.65%) Back Office
11 2 (0.43%) Publishing
11 2 (0.43%) Telecoms
11 2 (0.43%) Spanish Language
12 1 (0.22%) Local Government
12 1 (0.22%) Advertising
12 1 (0.22%) General Ledger
12 1 (0.22%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (0.43%) SOAP
1 2 (0.43%) SAP MI
1 2 (0.43%) LINQ
2 1 (0.22%) Web Services
Miscellaneous
1 82 (17.63%) Blackberry
2 32 (6.88%) Analytical Skills
3 24 (5.16%) NHS
4 18 (3.87%) Management Information System
5 17 (3.66%) Video Conferencing
6 15 (3.23%) iPhone
7 14 (3.01%) Handset
8 12 (2.58%) Hedge funds
9 10 (2.15%) iPad
10 7 (1.51%) Mathematics
10 7 (1.51%) Statistics
10 7 (1.51%) Smartphone
10 7 (1.51%) Mainframe
11 4 (0.86%) Thin Client
11 4 (0.86%) Fat Client
11 4 (0.86%) User Experience
11 4 (0.86%) Digital Media
12 3 (0.65%) SWIFT
12 3 (0.65%) Mobile App
12 3 (0.65%) Client/Server
Operating Systems
1 275 (59.14%) Windows
2 160 (34.41%) Windows 7
3 98 (21.08%) Windows XP
4 25 (5.38%) Android
5 20 (4.30%) Windows Server 2008
5 20 (4.30%) Apple iOS
6 15 (3.23%) Windows 8
7 12 (2.58%) Mac OS
7 12 (2.58%) Windows Server 2003
8 8 (1.72%) Windows Vista
9 7 (1.51%) Windows Mobile
9 7 (1.51%) UNIX
10 5 (1.08%) Windows Server 2012
11 3 (0.65%) Mac OS X
12 1 (0.22%) Linux
Processes & Methodologies
1 209 (44.95%) ITIL
2 86 (18.49%) Service Management
3 47 (10.11%) Incident Management
4 45 (9.68%) Service Delivery
5 35 (7.53%) ITSM
6 30 (6.45%) Change Management
7 21 (4.52%) Problem Management
8 16 (3.44%) Release Management
9 15 (3.23%) PRINCE2
9 15 (3.23%) Project Management
9 15 (3.23%) Stakeholder Management
9 15 (3.23%) ITIL V3
10 10 (2.15%) Agile Software Development
11 9 (1.94%) Asset Management
11 9 (1.94%) Document Management
11 9 (1.94%) Software Deployment
12 8 (1.72%) Configuration Management
12 8 (1.72%) Performance Management
12 8 (1.72%) Investment Management
13 7 (1.51%) Time Management
Programming Languages
1 7 (1.51%) SQL
2 2 (0.43%) VB
3 1 (0.22%) Java
3 1 (0.22%) Perl
Qualifications
1 27 (5.81%) Degree
2 22 (4.73%) ITIL Certification
2 22 (4.73%) Security Cleared
2 22 (4.73%) MOS
3 19 (4.09%) ITIL Foundation Certificate
4 16 (3.44%) Microsoft Certification
5 13 (2.80%) A+ Certification
5 13 (2.80%) MCP
5 13 (2.80%) SC Cleared
6 9 (1.94%) MCSE
7 4 (0.86%) MCSA
8 2 (0.43%) MCDST
9 1 (0.22%) CTC Cleared
9 1 (0.22%) DV Cleared
9 1 (0.22%) HND
9 1 (0.22%) PRINCE2 Certification
9 1 (0.22%) Cisco Certification
9 1 (0.22%) CCNA
Quality Assurance & Compliance
1 58 (12.47%) SLA
2 9 (1.94%) Sarbanes-Oxley
2 9 (1.94%) Dodd-Frank
System Software
1 209 (44.95%) Active Directory
2 14 (3.01%) Terminal Server
3 6 (1.29%) VMware Infrastructure
4 4 (0.86%) XenApp
5 2 (0.43%) Hyper-V
6 1 (0.22%) Terminal Services
Systems Management
1 20 (4.30%) SCCM
2 3 (0.65%) Systems Management Server (SMS)
3 2 (0.43%) DameWare
3 2 (0.43%) SCOM
3 2 (0.43%) HP SiteScope
3 2 (0.43%) XenMobile
4 1 (0.22%) Casper Suite
4 1 (0.22%) CiscoWorks
4 1 (0.22%) MAILsweeper
4 1 (0.22%) Tivoli
4 1 (0.22%) Tivoli Storage Manager
4 1 (0.22%) ZENworks
Vendors
1 161 (34.62%) Microsoft
2 91 (19.57%) Citrix
3 35 (7.53%) Remedy
4 18 (3.87%) VMware
5 17 (3.66%) ServiceNow
6 15 (3.23%) Cisco
6 15 (3.23%) Google
7 14 (3.01%) Interwoven
8 13 (2.80%) Lotus
9 12 (2.58%) Altiris
9 12 (2.58%) AppSense
10 7 (1.51%) LANDesk
10 7 (1.51%) BMC
10 7 (1.51%) HP
11 6 (1.29%) Oracle
11 6 (1.29%) SAP
12 5 (1.08%) Open Text
12 5 (1.08%) Bloomberg
13 4 (0.86%) Wyse
13 4 (0.86%) Yardi
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