The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Service Analyst
Rank 233 208 197
Rank change year-on-year
-25 -11
Contract jobs requiring a Service Analyst 211 239 271
As % of all contract IT jobs located in London 0.88% 0.98% 1.08%
As % of the Job Titles category 0.95% 1.06% 1.17%
Number of daily rates quoted 110 135 154
Average daily rate
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of your Daily Rate
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£180 £190 £194
Average daily rate % change year-on-year
-5.26% -2.06%
90% offered a daily rate of more than £120 £125 £122
10% offered a daily rate of more than £375 £332 £368
UK excluding London average daily rate £130 £142 £113
% change year-on-year
-8.12% +25.77%
Number of hourly rates quoted 36 50 70
Average hourly rate £14.44 £14.04 £15.00
Average hourly rate % change year-on-year
+2.81% -6.40%
90% offered a hourly rate of more than £12.50 £11.50 £12.00
10% offered a hourly rate of more than £20.50 £20.19 £23.50
UK excluding London average hourly rate £14.00 £12.62 £13.14
% change year-on-year
+10.93% -3.92%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22291 22532 23252
As % of all contract IT jobs located in London 92.54% 92.61% 92.95%
Number of daily rates quoted 15700 15338 15942
Average daily rate £450 £425 £438
Average daily rate % change year-on-year
+5.88% -2.85%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £605 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 324 423 451
Average hourly rate £18.00 £17.50 £19.25
Average hourly rate % change year-on-year
+2.85% -9.09%
90% offered a hourly rate of more than £12.50 £11.50 £13.00
10% offered a hourly rate of more than £43.00 £45.00 £42.30
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Service Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in London

Service Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the London region.

Service Analyst Daily Rate Trend in London

Service Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the London region over the 3 months to 1 September 2015.

Service Analyst Daily Rate Histogram in London

Service Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the London region.

Service Analyst Hourly Rate Trend in London

Service Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst across the London region over the 3 months to 1 September 2015.

Service Analyst Hourly Rate Histogram in London

Service Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the London region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -31 28 £186 -6.87% 7
Croydon - 6 £369 -
Hounslow +6 2 - -
Teddington -1 2 - -
Twickenham - 2 £125 -
Docklands, London - 2 £400 -
Bromley - 2 £225 -
Greenwich +1 1 - -
Uxbridge -5 1 £213 -33.59%
Wembley - 1 £155 -
Hammersmith - 1 £110 -
Southall - 1 - -
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in London

For the 6 months to 1 September 2015, IT contractor jobs across the London region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 203 (52.73%) Windows
2 182 (47.27%) ITIL
3 168 (43.64%) MS Office
4 163 (42.34%) Active Directory
5 151 (39.22%) Windows 7
6 146 (37.92%) Microsoft
7 96 (24.94%) MS Excel
8 92 (23.90%) Citrix
9 65 (16.88%) Finance
10 60 (15.58%) Law
11 51 (13.25%) Blackberry
12 49 (12.73%) Windows XP
13 48 (12.47%) Legal
14 47 (12.21%) Service Management
15 42 (10.91%) Time Management
16 38 (9.87%) SLA
17 35 (9.09%) Service Delivery
18 34 (8.83%) Windows Server 2008
19 31 (8.05%) MS Exchange
20 29 (7.53%) ITSM
20 29 (7.53%) Windows Server 2003
20 29 (7.53%) Analytical Skills
21 28 (7.27%) SharePoint
21 28 (7.27%) Cisco
22 27 (7.01%) LAN
22 27 (7.01%) ITIL Certification
22 27 (7.01%) ServiceNow
23 26 (6.75%) Document Management
24 25 (6.49%) VMware
25 23 (5.97%) SSL

Service Analyst
Top Related IT Skills in London by Category

For the 6 months to 1 September 2015, IT contractor jobs across the London region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (8.05%) MS Exchange
2 28 (7.27%) SharePoint
3 23 (5.97%) WorkSite
4 18 (4.68%) Blackberry Enterprise Server
5 16 (4.16%) IBM Notes
6 9 (2.34%) Exchange Server 2007
7 8 (2.08%) Lync
7 8 (2.08%) Exchange Server 2010
8 4 (1.04%) SharePoint 2013
8 4 (1.04%) Exchange Server 2003
9 2 (0.52%) IIS
10 1 (0.26%) LiveLink
10 1 (0.26%) Lotus Domino
10 1 (0.26%) Apache
10 1 (0.26%) Tomcat
10 1 (0.26%) WebSphere
10 1 (0.26%) SharePoint 2010
10 1 (0.26%) Exchange Server 2013
Applications
1 168 (43.64%) MS Office
2 96 (24.94%) MS Excel
3 16 (4.16%) MS PowerPoint
4 6 (1.56%) MS Visio
5 2 (0.52%) MS Project
6 1 (0.26%) Adobe Creative Suite
Business Applications
1 8 (2.08%) Remedy ITSM
2 7 (1.82%) SAP GRC
2 7 (1.82%) SAP SRM
3 3 (0.78%) RMDS
4 1 (0.26%) assyst
4 1 (0.26%) Dynamics CRM
4 1 (0.26%) SAP Business One
Cloud Services
1 10 (2.60%) Office 365
2 9 (2.34%) Google Apps
3 8 (2.08%) Google Cloud Platform
4 3 (0.78%) Cloud Computing
5 1 (0.26%) Amazon EC2
5 1 (0.26%) Amazon S3
5 1 (0.26%) Microsoft Azure
5 1 (0.26%) Amazon AWS
5 1 (0.26%) SaaS
5 1 (0.26%) Amazon ELB
Communications & Networking
1 27 (7.01%) LAN
2 23 (5.97%) SSL
3 22 (5.71%) WAN
4 20 (5.19%) TCP/IP
4 20 (5.19%) IPsec
4 20 (5.19%) Network Security
5 16 (4.16%) VPN
6 11 (2.86%) DHCP
7 10 (2.60%) Internet
8 9 (2.34%) DNS
9 8 (2.08%) SAN
10 6 (1.56%) Wireless
11 5 (1.30%) VoIP
12 4 (1.04%) Intranet
13 3 (0.78%) Extranet
13 3 (0.78%) Ethernet
14 2 (0.52%) HTTP
14 2 (0.52%) Wi-Fi
14 2 (0.52%) Cisco IOS
15 1 (0.26%) NAS
Database & Business Intelligence
1 9 (2.34%) SQL Server
2 7 (1.82%) SAP BW
3 3 (0.78%) EDRMS
3 3 (0.78%) SQL Server 2005
4 2 (0.52%) SQL Server 2008
4 2 (0.52%) EDMS
4 2 (0.52%) SAP BI
5 1 (0.26%) MS Access
5 1 (0.26%) Oracle Database
Development Applications
1 4 (1.04%) Team Foundation Server
2 1 (0.26%) Jenkins
2 1 (0.26%) Visual Studio
General
1 65 (16.88%) Finance
2 60 (15.58%) Law
3 48 (12.47%) Legal
4 13 (3.38%) Banking
5 10 (2.60%) French Language
6 8 (2.08%) Retail
7 6 (1.56%) Telecoms
8 5 (1.30%) Local Government
9 3 (0.78%) Publishing
10 2 (0.52%) Investment Banking
10 2 (0.52%) German Language
11 1 (0.26%) Japanese Language
11 1 (0.26%) Marketing
11 1 (0.26%) Financial Institution
11 1 (0.26%) Billing
11 1 (0.26%) Manufacturing
11 1 (0.26%) Advertising
Libraries, Frameworks & Software Standards
1 4 (1.04%) .NET
2 3 (0.78%) Web Services
3 2 (0.52%) LINQ
4 1 (0.26%) ASP.NET
4 1 (0.26%) COM
4 1 (0.26%) XML
4 1 (0.26%) XSL
4 1 (0.26%) Middleware
4 1 (0.26%) .NET Framework
Miscellaneous
1 51 (13.25%) Blackberry
2 29 (7.53%) Analytical Skills
3 15 (3.90%) NHS
4 10 (2.60%) iPhone
5 7 (1.82%) Data Centre
6 6 (1.56%) Video Conferencing
7 5 (1.30%) Handset
8 4 (1.04%) EPoS
8 4 (1.04%) Management Information System
8 4 (1.04%) CMDB
8 4 (1.04%) iPad
9 3 (0.78%) FMCG
9 3 (0.78%) BYOD
9 3 (0.78%) Statistics
10 2 (0.52%) GIS
10 2 (0.52%) Fat Client
10 2 (0.52%) Mathematics
10 2 (0.52%) Client/Server
10 2 (0.52%) Thin Client
10 2 (0.52%) E-Learning
Operating Systems
1 203 (52.73%) Windows
2 151 (39.22%) Windows 7
3 49 (12.73%) Windows XP
4 34 (8.83%) Windows Server 2008
5 29 (7.53%) Windows Server 2003
6 21 (5.45%) Windows 8
7 12 (3.12%) Windows Server 2012
8 8 (2.08%) Mac OS
8 8 (2.08%) Android
9 5 (1.30%) Mac OS X
10 4 (1.04%) Windows Vista
10 4 (1.04%) Apple iOS
11 2 (0.52%) Windows 2000
12 1 (0.26%) UNIX
12 1 (0.26%) Linux
12 1 (0.26%) Ubuntu
Processes & Methodologies
1 182 (47.27%) ITIL
2 47 (12.21%) Service Management
3 42 (10.91%) Time Management
4 35 (9.09%) Service Delivery
5 29 (7.53%) ITSM
6 26 (6.75%) Document Management
7 22 (5.71%) Incident Management
8 19 (4.94%) ITIL V3
9 17 (4.42%) Project Management
10 14 (3.64%) Problem Management
10 14 (3.64%) Stakeholder Management
11 12 (3.12%) Release Management
11 12 (3.12%) Business Intelligence
11 12 (3.12%) PRINCE2
12 10 (2.60%) Configuration Management
13 8 (2.08%) Change Management
14 7 (1.82%) CRM
14 7 (1.82%) Infrastructure Management
14 7 (1.82%) Mentoring
15 6 (1.56%) Business Continuity
Programming Languages
1 6 (1.56%) SQL
2 4 (1.04%) VB
3 1 (0.26%) VBA
3 1 (0.26%) PowerShell
3 1 (0.26%) VBScript
3 1 (0.26%) C
3 1 (0.26%) Java
3 1 (0.26%) JavaScript
Qualifications
1 27 (7.01%) ITIL Certification
2 16 (4.16%) Microsoft Certification
3 14 (3.64%) Degree
4 13 (3.38%) MOS
4 13 (3.38%) MCP
5 12 (3.12%) Security Cleared
6 7 (1.82%) MCSE
7 6 (1.56%) MCSA
8 5 (1.30%) ITIL Foundation Certificate
9 4 (1.04%) MCTS
10 3 (0.78%) A+ Certification
11 2 (0.52%) HND
11 2 (0.52%) SC Cleared
11 2 (0.52%) CTC Cleared
12 1 (0.26%) DV Cleared
12 1 (0.26%) MCDST
12 1 (0.26%) Network+ Certification
12 1 (0.26%) PRINCE2 Certification
12 1 (0.26%) CCNA
12 1 (0.26%) Cisco Certification
Quality Assurance & Compliance
1 38 (9.87%) SLA
2 3 (0.78%) Sarbanes-Oxley
3 2 (0.52%) QA
System Software
1 163 (42.34%) Active Directory
2 7 (1.82%) VMware Infrastructure
3 6 (1.56%) Terminal Server
4 3 (0.78%) Microsoft App-V
5 2 (0.52%) XenDesktop
6 1 (0.26%) XenApp
Systems Management
1 20 (5.19%) SCCM
2 6 (1.56%) DameWare
3 5 (1.30%) AirWatch
4 1 (0.26%) CiscoWorks
4 1 (0.26%) Systems Management Server (SMS)
4 1 (0.26%) SCOM
4 1 (0.26%) Puppet
4 1 (0.26%) Symantec Enterprise Vault
4 1 (0.26%) DatAdvantage
4 1 (0.26%) Ansible
4 1 (0.26%) Casper Suite
Vendors
1 146 (37.92%) Microsoft
2 92 (23.90%) Citrix
3 28 (7.27%) Cisco
4 27 (7.01%) ServiceNow
5 25 (6.49%) VMware
6 20 (5.19%) CheckPoint
6 20 (5.19%) Blue Coat
6 20 (5.19%) Remedy
6 20 (5.19%) Juniper
7 18 (4.68%) Google
8 16 (4.16%) Lotus
9 11 (2.86%) Apple
10 9 (2.34%) LANDesk
11 8 (2.08%) SAP
12 7 (1.82%) Oracle
12 7 (1.82%) AppSense
13 6 (1.56%) Wyse
14 5 (1.30%) Interwoven
14 5 (1.30%) OpenText
15 4 (1.04%) HP
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