The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Analyst
Rank 183 177 166
Rank change year-on-year
-6 -11
Contract jobs requiring a Service Analyst 281 275 291
As % of all contract IT jobs located in London 1.33% 1.32% 1.35%
As % of the Job Titles category 1.40% 1.40% 1.42%
Number of daily rates quoted 174 183 169
Average daily rate £296 £250 £293
Average daily rate % change year-on-year
+18.50% -14.52%
90% offered a daily rate of more than £115 £125 £125
10% offered a daily rate of more than £550 £500 £500
UK excluding London average daily rate £260 £225 £140
% change year-on-year
+15.55% +60.71%
Number of hourly rates quoted 54 36 47
Average hourly rate £13.17 £15.50 £17.00
Average hourly rate % change year-on-year
-15.03% -8.82%
90% offered a hourly rate of more than £11.50 £11.00 £11.73
10% offered a hourly rate of more than £22.00 £23.50 £22.90
UK excluding London average hourly rate £13.00 £12.45 £12.50
% change year-on-year
+4.45% -0.44%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20026 19682 20464
As % of all contract IT jobs located in London 94.69% 94.48% 94.73%
Number of daily rates quoted 14194 13942 13897
Average daily rate £450 £450 £435
Average daily rate % change year-on-year
- +3.44%
90% offered a daily rate of more than £290 £275 £270
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 315 337 393
Average hourly rate £17.50 £18.00 £20.00
Average hourly rate % change year-on-year
-2.77% -10.00%
90% offered a hourly rate of more than £11.00 £12.50 £13.50
10% offered a hourly rate of more than £47.83 £37.00 £42.50
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in London

Service Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the London region.

Service Analyst Daily Rate Trend in London

Service Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the London region over the 3 months to 5 February 2016.

Service Analyst Daily Rate Histogram in London

Service Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the London region.

Service Analyst Hourly Rate Trend in London

Service Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the London region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +5 31 £280 +43.58% 16
Canary Wharf +2 4 £300 -
Bromley -6 4 £245 -
Chessington 0 3 £195 +30.00%
Croydon -16 3 £135 +8.00%
Romford - 2 - -
Uxbridge - 2 £223 -
Wembley - 2 £120 -
Wimbledon - 2 £130 -
Hounslow - 1 £100 -
Southall - 1 - -
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in London

For the 6 months to 5 February 2016, IT contractor jobs across the London region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 227 (39.27%) Finance
2 215 (37.20%) Windows
3 194 (33.56%) ITIL
4 185 (32.01%) Active Directory
5 147 (25.43%) Microsoft
5 147 (25.43%) MS Office
6 139 (24.05%) Windows 7
7 92 (15.92%) MS Excel
7 92 (15.92%) Citrix
8 67 (11.59%) Banking
9 62 (10.73%) Business Analysis
9 62 (10.73%) Service Management
10 57 (9.86%) Legal
11 54 (9.34%) Blackberry
12 48 (8.30%) Service Delivery
13 44 (7.61%) Law
14 42 (7.27%) Agile Software Development
15 41 (7.09%) Stakeholder Management
15 41 (7.09%) MS Exchange
16 40 (6.92%) Windows XP
17 39 (6.75%) SLA
17 39 (6.75%) Windows 8
17 39 (6.75%) Analytical Skills
18 38 (6.57%) ITIL Certification
19 34 (5.88%) Windows Server
19 34 (5.88%) Project Management
19 34 (5.88%) Change Management
20 33 (5.71%) ITIL V3
21 32 (5.54%) SQL
21 32 (5.54%) User Acceptance Testing

Service Analyst
Top Related IT Skills in London by Category

For the 6 months to 5 February 2016, IT contractor jobs across the London region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 41 (7.09%) MS Exchange
2 23 (3.98%) IBM Notes
3 21 (3.63%) Blackberry Enterprise Server
4 16 (2.77%) SharePoint
5 9 (1.56%) SAS
6 7 (1.21%) Exchange Server 2007
6 7 (1.21%) Exchange Server 2010
6 7 (1.21%) Exchange Server 2013
6 7 (1.21%) Lync
7 6 (1.04%) IIS
8 4 (0.69%) Exchange Server 2003
8 4 (0.69%) LiveLink
8 4 (0.69%) WebSphere
9 2 (0.35%) Confluence
9 2 (0.35%) JBoss
9 2 (0.35%) WebLogic
10 1 (0.17%) Adobe Experience Manager
10 1 (0.17%) CMS
10 1 (0.17%) Office Communications Server
Applications
1 147 (25.43%) MS Office
2 92 (15.92%) MS Excel
3 21 (3.63%) MS PowerPoint
4 9 (1.56%) MS Visio
5 3 (0.52%) MS Project
6 1 (0.17%) Acrobat
6 1 (0.17%) Adobe Creative Suite
6 1 (0.17%) Spreadsheet
Business Applications
1 13 (2.25%) SAP GRC
1 13 (2.25%) SAP SRM
2 6 (1.04%) Remedy ITSM
3 4 (0.69%) BigMachines
3 4 (0.69%) RMDS
4 3 (0.52%) Sonata
4 3 (0.52%) Tercero
4 3 (0.52%) thinkFolio
5 1 (0.17%) Hi Portfolio
5 1 (0.17%) SAP CO
5 1 (0.17%) SAP FI
5 1 (0.17%) SAP FI/CO
Cloud Services
1 22 (3.81%) Office 365
2 4 (0.69%) Amazon AWS
3 2 (0.35%) SaaS
4 1 (0.17%) Cloud Computing
4 1 (0.17%) Google Apps
4 1 (0.17%) Microsoft Azure
4 1 (0.17%) Yammer
Communications & Networking
1 15 (2.60%) LAN
1 15 (2.60%) VPN
1 15 (2.60%) WAN
2 14 (2.42%) Internet
3 12 (2.08%) TCP/IP
4 9 (1.56%) VoIP
5 8 (1.38%) Intranet
5 8 (1.38%) Remote Desktop
6 7 (1.21%) SSL
7 5 (0.87%) Firewall
8 3 (0.52%) ADSL
8 3 (0.52%) DHCP
8 3 (0.52%) DNS
8 3 (0.52%) Network Security
8 3 (0.52%) Skype
8 3 (0.52%) Softphone
8 3 (0.52%) WebEx
8 3 (0.52%) Wi-Fi
9 2 (0.35%) Ethernet
9 2 (0.35%) IP Telephony
Database & Business Intelligence
1 13 (2.25%) SAP BW
2 8 (1.38%) SQL Server
3 7 (1.21%) Data Mining
4 5 (0.87%) Data Warehouse
4 5 (0.87%) Relational Database
5 4 (0.69%) SAP BI
6 2 (0.35%) Big Data
6 2 (0.35%) BusinessObjects
6 2 (0.35%) Crystal Reports
6 2 (0.35%) Oracle BI EE
6 2 (0.35%) PowerCenter
6 2 (0.35%) RDBMS
6 2 (0.35%) SQL Server 2005
6 2 (0.35%) SQL Server 2008
7 1 (0.17%) NoSQL
7 1 (0.17%) Oracle Database
7 1 (0.17%) Pentaho
7 1 (0.17%) SQL Server Analysis Services
7 1 (0.17%) SQL Server Integration Services
7 1 (0.17%) SQL Server Reporting Services
Development Applications
1 12 (2.08%) JIRA
2 9 (1.56%) SoapUI
3 8 (1.38%) Jenkins
4 7 (1.21%) Cucumber
4 7 (1.21%) Selenium
5 5 (0.87%) Git (software)
5 5 (0.87%) JMeter
5 5 (0.87%) WebDriver
6 4 (0.69%) Gerrit
6 4 (0.69%) Zephyr
7 2 (0.35%) HP UFT
8 1 (0.17%) ERwin
8 1 (0.17%) JUnit
8 1 (0.17%) Maven
8 1 (0.17%) PowerBuilder
8 1 (0.17%) Selenium IDE
8 1 (0.17%) Team Foundation Server
8 1 (0.17%) VersionOne
8 1 (0.17%) Visual Studio Team System
General
1 227 (39.27%) Finance
2 67 (11.59%) Banking
3 57 (9.86%) Legal
4 44 (7.61%) Law
5 21 (3.63%) Retail
6 15 (2.60%) French Language
6 15 (2.60%) Front Office
6 15 (2.60%) Investment Banking
7 13 (2.25%) Financial Institution
8 11 (1.90%) Marketing
9 9 (1.56%) Telecoms
10 7 (1.21%) Billing
10 7 (1.21%) German Language
11 5 (0.87%) Japanese Language
11 5 (0.87%) Local Government
12 4 (0.69%) Corporate Banking
12 4 (0.69%) Italian Language
12 4 (0.69%) Retail Banking
12 4 (0.69%) Spanish Language
13 3 (0.52%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 15 (2.60%) Web Services
2 7 (1.21%) .NET
3 5 (0.87%) FIX Protocol
3 5 (0.87%) REST
3 5 (0.87%) SOAP
3 5 (0.87%) XML
4 3 (0.52%) Gherkin
4 3 (0.52%) Middleware
5 2 (0.35%) FIXML
5 2 (0.35%) FpML
5 2 (0.35%) JMS
6 1 (0.17%) Apache Avro
6 1 (0.17%) COM
6 1 (0.17%) J2EE
6 1 (0.17%) Velocity
6 1 (0.17%) WebSphere MQ
6 1 (0.17%) XSL
Miscellaneous
1 54 (9.34%) Blackberry
2 39 (6.75%) Analytical Skills
3 19 (3.29%) Derivative
4 16 (2.77%) NHS
5 15 (2.60%) iPad
6 14 (2.42%) iPhone
7 13 (2.25%) Data Centre
8 12 (2.08%) Equity Derivative
9 11 (1.90%) Market Risk
10 10 (1.73%) Credit Risk
10 10 (1.73%) Video Conferencing
11 9 (1.56%) Equities
12 6 (1.04%) Hedge funds
13 5 (0.87%) Management Information System
14 4 (0.69%) Fintech
14 4 (0.69%) Foreign Exchange (FX)
14 4 (0.69%) User Experience
15 3 (0.52%) EPoS
15 3 (0.52%) Learning Management System
15 3 (0.52%) SWIFT
Operating Systems
1 215 (37.20%) Windows
2 139 (24.05%) Windows 7
3 40 (6.92%) Windows XP
4 39 (6.75%) Windows 8
5 34 (5.88%) Windows Server
6 29 (5.02%) Windows Server 2008
7 21 (3.63%) Windows Server 2003
8 13 (2.25%) Android
9 11 (1.90%) Linux
9 11 (1.90%) Windows Server 2012
10 10 (1.73%) Unix
11 7 (1.21%) Apple iOS
12 4 (0.69%) Windows 10
13 3 (0.52%) Mac OS X
14 1 (0.17%) Solaris
14 1 (0.17%) Windows 2000
14 1 (0.17%) Windows NT
14 1 (0.17%) Windows Vista
Processes & Methodologies
1 194 (33.56%) ITIL
2 62 (10.73%) Business Analysis
2 62 (10.73%) Service Management
3 48 (8.30%) Service Delivery
4 42 (7.27%) Agile Software Development
5 41 (7.09%) Stakeholder Management
6 34 (5.88%) Change Management
6 34 (5.88%) Project Management
7 33 (5.71%) ITIL V3
8 32 (5.54%) User Acceptance Testing
9 28 (4.84%) Business Intelligence
10 27 (4.67%) ITSM
11 25 (4.33%) Data Analysis
12 22 (3.81%) Test Scripting
13 19 (3.29%) Asset Management
14 18 (3.11%) Document Management
14 18 (3.11%) Release Management
14 18 (3.11%) Time Management
15 17 (2.94%) Incident Management
15 17 (2.94%) Infrastructure Management
Programming Languages
1 32 (5.54%) SQL
2 12 (2.08%) Java
3 8 (1.38%) C
4 6 (1.04%) Ruby
4 6 (1.04%) VBA
5 5 (0.87%) PowerShell
6 4 (0.69%) C#
7 2 (0.35%) Bash Shell
7 2 (0.35%) Perl
8 1 (0.17%) Groovy
8 1 (0.17%) PHP
8 1 (0.17%) Python
8 1 (0.17%) R
8 1 (0.17%) Shell Script
Qualifications
1 38 (6.57%) ITIL Certification
2 30 (5.19%) Degree
3 29 (5.02%) Microsoft Certification
4 18 (3.11%) MCP
4 18 (3.11%) Security Cleared
5 16 (2.77%) ISEB
6 15 (2.60%) ITIL Foundation Certificate
7 11 (1.90%) ISTQB
8 10 (1.73%) MCSE
9 8 (1.38%) MCSA
10 7 (1.21%) MOS
11 5 (0.87%) SC Cleared
12 4 (0.69%) A+ Certification
12 4 (0.69%) CBAP
13 3 (0.52%) MCDST
13 3 (0.52%) MCTS
14 2 (0.35%) CCNA
14 2 (0.35%) Cisco Certification
14 2 (0.35%) PRINCE2 Certification
15 1 (0.17%) PMP
Quality Assurance & Compliance
1 39 (6.75%) SLA
2 10 (1.73%) MiFID
3 9 (1.56%) EMIR
4 8 (1.38%) Dodd-Frank
4 8 (1.38%) FATCA
4 8 (1.38%) QA
5 6 (1.04%) Sarbanes-Oxley
6 2 (0.35%) Data Quality
7 1 (0.17%) Basel III
System Software
1 185 (32.01%) Active Directory
2 10 (1.73%) VMware Infrastructure
3 4 (0.69%) Microsoft App-V
4 3 (0.52%) Hyper-V
4 3 (0.52%) Terminal Server
4 3 (0.52%) Xen
4 3 (0.52%) XenApp
5 2 (0.35%) VMware Workstation
5 2 (0.35%) vSphere
6 1 (0.17%) XenDesktop
Systems Management
1 24 (4.15%) SCCM
2 9 (1.56%) HP Quality Center
3 4 (0.69%) Cacti
4 3 (0.52%) AirWatch
4 3 (0.52%) SCOM
5 2 (0.35%) DameWare
5 2 (0.35%) Microsoft Data Protection Manager
5 2 (0.35%) Opsview
6 1 (0.17%) CA LISA
6 1 (0.17%) Cisco CUCM
6 1 (0.17%) Foglight
6 1 (0.17%) Nagios
Vendors
1 147 (25.43%) Microsoft
2 92 (15.92%) Citrix
3 24 (4.15%) iManage
4 23 (3.98%) Lotus
5 20 (3.46%) Cisco
5 20 (3.46%) VMware
6 17 (2.94%) SAP
6 17 (2.94%) ServiceNow
7 14 (2.42%) Apple
8 12 (2.08%) HP
8 12 (2.08%) Oracle
9 11 (1.90%) Salesforce.com
10 9 (1.56%) Bloomberg
11 8 (1.38%) Google
11 8 (1.38%) Remedy
12 7 (1.21%) Algorithmics
12 7 (1.21%) Reuters
13 6 (1.04%) Hummingbird
14 5 (0.87%) Adobe
15 4 (0.69%) ATG
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