The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Analyst
Rank 215 216 191
Rank change year-on-year
+1 -25
Contract jobs requiring a Service Analyst 191 186 200
As % of all contract IT jobs located in London 0.90% 0.86% 1.01%
As % of the Job Titles category 0.97% 0.92% 1.08%
Number of daily rates quoted 110 113 98
Average daily rate
Keep up to 90%
of your Daily Rate
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£165 £200 £219
Average daily rate % change year-on-year
-17.50% -8.67%
90% offered a daily rate of more than £114 £115 £102
10% offered a daily rate of more than £400 £375 £400
UK excluding London average daily rate £135 £119 £120
% change year-on-year
+13.92% -1.25%
Number of hourly rates quoted 42 27 43
Average hourly rate £15.00 £15.00 £16.00
Average hourly rate % change year-on-year
- -6.25%
90% offered a hourly rate of more than £10.55 £11.73 £12.00
10% offered a hourly rate of more than £23.50 £21.40 £21.80
UK excluding London average hourly rate £12.42 £13.00 £12.00
% change year-on-year
-4.44% +8.33%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19643 20190 18456
As % of all contract IT jobs located in London 92.52% 92.91% 93.24%
Number of daily rates quoted 13788 13644 12573
Average daily rate £446 £425 £425
Average daily rate % change year-on-year
+4.82% -
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 323 387 425
Average hourly rate £18.50 £19.00 £19.22
Average hourly rate % change year-on-year
-2.63% -1.11%
90% offered a hourly rate of more than £12.50 £13.00 £12.45
10% offered a hourly rate of more than £50.00 £44.50 £42.50
UK excluding London average hourly rate £16.74 £17.00 £17.50
% change year-on-year
-1.55% -2.85%

Service Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in London

Service Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the London region.

Service Analyst Daily Rate Trend in London

Service Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the London region over the 3 months to 27 February 2015.

Service Analyst Daily Rate Histogram in London

Service Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the London region.

Service Analyst Hourly Rate Trend in London

Service Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst across the London region over the 3 months to 27 February 2015.

Service Analyst Hourly Rate Histogram in London

Service Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the London region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London 0 48 £168 -16.25% 13
Croydon -3 6 £125 +11.11%
Bromley - 4 £225 - 1
Surbiton - 2 - -
Uxbridge -1 1 £260 -7.14% 1
Wembley - - - -
West Drayton - - - -
Twickenham - - - -
Chessington - - - -
Harrow - - - -
Sidcup - - - -
Docklands, London - - - -
Wimbledon - - - -
Beckenham - - - -
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in London

For the 6 months to 27 February 2015, IT contractor jobs across the London region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 260 (58.04%) Windows
2 199 (44.42%) ITIL
3 188 (41.96%) Active Directory
4 177 (39.51%) MS Office
5 153 (34.15%) Windows 7
6 152 (33.93%) Microsoft
7 95 (21.21%) Citrix
8 93 (20.76%) MS Excel
9 86 (19.20%) Finance
10 83 (18.53%) Windows XP
11 75 (16.74%) Blackberry
12 74 (16.52%) Service Management
13 60 (13.39%) SLA
14 56 (12.50%) VPN
15 47 (10.49%) MS Exchange
16 45 (10.04%) Incident Management
17 42 (9.38%) Law
17 42 (9.38%) Blackberry Enterprise Server
18 40 (8.93%) Legal
19 39 (8.71%) Service Delivery
20 35 (7.81%) Remedy
21 33 (7.37%) Banking
22 29 (6.47%) ITSM
23 26 (5.80%) Change Management
24 25 (5.58%) LAN
25 24 (5.36%) NHS
26 23 (5.13%) MOS
27 22 (4.91%) Problem Management
27 22 (4.91%) SCCM
28 21 (4.69%) Wireless

Service Analyst
Top Related IT Skills in London by Category

For the 6 months to 27 February 2015, IT contractor jobs across the London region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 47 (10.49%) MS Exchange
2 42 (9.38%) Blackberry Enterprise Server
3 21 (4.69%) SharePoint
3 21 (4.69%) Lync
4 20 (4.46%) WorkSite
5 17 (3.79%) Exchange Server 2010
6 12 (2.68%) IBM Notes
7 6 (1.34%) Exchange Server 2007
8 3 (0.67%) Exchange Server 2013
9 2 (0.45%) SharePoint 2013
9 2 (0.45%) SharePoint 2010
9 2 (0.45%) Exchange Server 2003
10 1 (0.22%) IIS
10 1 (0.22%) CMS
Applications
1 177 (39.51%) MS Office
2 93 (20.76%) MS Excel
3 17 (3.79%) MS PowerPoint
4 6 (1.34%) MS Visio
5 1 (0.22%) AutoCAD
5 1 (0.22%) Spreadsheet
Business Applications
1 10 (2.23%) Remedy ITSM
2 9 (2.01%) assyst
3 1 (0.22%) thinkFolio
Cloud Services
1 14 (3.13%) Google Apps
2 10 (2.23%) Office 365
Communications & Networking
1 56 (12.50%) VPN
2 25 (5.58%) LAN
3 21 (4.69%) Wireless
4 18 (4.02%) Internet
5 17 (3.79%) TCP/IP
6 11 (2.46%) WAN
7 10 (2.23%) IP Telephony
8 9 (2.01%) Wi-Fi
8 9 (2.01%) Cisco IPT
9 7 (1.56%) Firewall
9 7 (1.56%) SAN
10 5 (1.12%) DNS
11 4 (0.89%) VoIP
12 2 (0.45%) HTTP
12 2 (0.45%) Intranet
12 2 (0.45%) VLAN
13 1 (0.22%) ADSL
13 1 (0.22%) DHCP
13 1 (0.22%) Network Security
Database & Business Intelligence
1 7 (1.56%) SQL Server
2 2 (0.45%) MS Access
2 2 (0.45%) Data Mining
2 2 (0.45%) BusinessObjects
2 2 (0.45%) SAP BW
Development Applications
1 4 (0.89%) Team Foundation Server
2 1 (0.22%) Toad
General
1 86 (19.20%) Finance
2 42 (9.38%) Law
3 40 (8.93%) Legal
4 33 (7.37%) Banking
5 17 (3.79%) Investment Banking
6 15 (3.35%) Retail
7 11 (2.46%) Financial Institution
8 5 (1.12%) Telecoms
9 4 (0.89%) Russian Language
10 3 (0.67%) Electronics
10 3 (0.67%) French Language
10 3 (0.67%) German Language
11 2 (0.45%) Front Office
11 2 (0.45%) Back Office
11 2 (0.45%) Publishing
11 2 (0.45%) Games
11 2 (0.45%) Spanish Language
12 1 (0.22%) Pharmaceutical
12 1 (0.22%) General Ledger
12 1 (0.22%) Local Government
Libraries, Frameworks & Software Standards
1 2 (0.45%) SOAP
1 2 (0.45%) SAP MI
1 2 (0.45%) LINQ
2 1 (0.22%) Web Services
Miscellaneous
1 75 (16.74%) Blackberry
2 24 (5.36%) NHS
3 21 (4.69%) Analytical Skills
4 14 (3.13%) Video Conferencing
4 14 (3.13%) iPhone
5 13 (2.90%) Management Information System
6 12 (2.68%) Handset
7 11 (2.46%) Hedge funds
8 7 (1.56%) iPad
9 6 (1.34%) Mainframe
9 6 (1.34%) Smartphone
10 5 (1.12%) Statistics
10 5 (1.12%) Mathematics
10 5 (1.12%) User Experience
11 4 (0.89%) Digital Media
11 4 (0.89%) Fat Client
11 4 (0.89%) Thin Client
12 3 (0.67%) Client/Server
12 3 (0.67%) Mobile App
13 2 (0.45%) SWIFT
Operating Systems
1 260 (58.04%) Windows
2 153 (34.15%) Windows 7
3 83 (18.53%) Windows XP
4 21 (4.69%) Windows Server 2008
5 20 (4.46%) Android
6 15 (3.35%) Apple iOS
7 13 (2.90%) Windows 8
8 11 (2.46%) Mac OS
9 9 (2.01%) Windows Server 2003
10 6 (1.34%) Windows Mobile
11 3 (0.67%) Windows Vista
11 3 (0.67%) Mac OS X
11 3 (0.67%) UNIX
11 3 (0.67%) Windows Server 2012
Processes & Methodologies
1 199 (44.42%) ITIL
2 74 (16.52%) Service Management
3 45 (10.04%) Incident Management
4 39 (8.71%) Service Delivery
5 29 (6.47%) ITSM
6 26 (5.80%) Change Management
7 22 (4.91%) Problem Management
8 15 (3.35%) Release Management
9 13 (2.90%) ITIL V3
9 13 (2.90%) Project Management
10 11 (2.46%) PRINCE2
10 11 (2.46%) Stakeholder Management
10 11 (2.46%) Asset Management
11 10 (2.23%) Document Management
11 10 (2.23%) Configuration Management
11 10 (2.23%) Software Deployment
12 9 (2.01%) Agile Software Development
13 8 (1.79%) Time Management
14 6 (1.34%) Performance Management
14 6 (1.34%) Investment Management
Programming Languages
1 4 (0.89%) SQL
2 2 (0.45%) VB
3 1 (0.22%) C
3 1 (0.22%) Java
Qualifications
1 23 (5.13%) MOS
2 21 (4.69%) Microsoft Certification
3 19 (4.24%) MCP
4 17 (3.79%) ITIL Certification
4 17 (3.79%) Security Cleared
5 16 (3.57%) A+ Certification
6 15 (3.35%) MCSE
6 15 (3.35%) Degree
7 14 (3.13%) ITIL Foundation Certificate
8 7 (1.56%) SC Cleared
8 7 (1.56%) MCSA
9 6 (1.34%) MCTS
10 5 (1.12%) CCNA
10 5 (1.12%) Cisco Certification
11 3 (0.67%) HNC
12 2 (0.45%) VCP4
13 1 (0.22%) HND
13 1 (0.22%) MCDST
13 1 (0.22%) CTC Cleared
13 1 (0.22%) DV Cleared
Quality Assurance & Compliance
1 60 (13.39%) SLA
2 12 (2.68%) Sarbanes-Oxley
2 12 (2.68%) Dodd-Frank
System Software
1 188 (41.96%) Active Directory
2 15 (3.35%) Terminal Server
3 8 (1.79%) VMware Infrastructure
4 3 (0.67%) XenApp
5 2 (0.45%) Hyper-V
6 1 (0.22%) Terminal Services
Systems Management
1 22 (4.91%) SCCM
2 3 (0.67%) Systems Management Server (SMS)
3 2 (0.45%) DameWare
3 2 (0.45%) SCOM
3 2 (0.45%) HP SiteScope
3 2 (0.45%) XenMobile
4 1 (0.22%) CiscoWorks
4 1 (0.22%) Tivoli
4 1 (0.22%) Tivoli Storage Manager
Vendors
1 152 (33.93%) Microsoft
2 95 (21.21%) Citrix
3 35 (7.81%) Remedy
4 21 (4.69%) VMware
5 20 (4.46%) Cisco
6 17 (3.79%) ServiceNow
7 15 (3.35%) Interwoven
7 15 (3.35%) Google
8 13 (2.90%) Altiris
8 13 (2.90%) AppSense
9 12 (2.68%) Lotus
10 8 (1.79%) HP
11 6 (1.34%) SAP
12 5 (1.12%) Mitel
12 5 (1.12%) Bloomberg
13 4 (0.89%) LANDesk
13 4 (0.89%) Yardi
13 4 (0.89%) BMC
13 4 (0.89%) Open Text
14 3 (0.67%) Apple
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