The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Service Analyst
Rank 199 190 221
Rank change year-on-year
-9 +31
Contract jobs requiring a Service Analyst 257 287 227
As % of all contract IT jobs located in London 1.05% 1.14% 0.87%
As % of the Job Titles category 1.14% 1.23% 0.93%
Number of daily rates quoted 139 166 103
Average daily rate
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of your Daily Rate
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£195 £198 £185
Average daily rate % change year-on-year
-1.26% +7.04%
90% offered a daily rate of more than £124 £121 £121
10% offered a daily rate of more than £326 £345 £357
UK excluding London average daily rate £142 £112 £118
% change year-on-year
+26.48% -5.29%
Number of hourly rates quoted 54 69 58
Average hourly rate £14.04 £15.00 £16.05
Average hourly rate % change year-on-year
-6.40% -6.54%
90% offered a hourly rate of more than £11.65 £12.00 £11.25
10% offered a hourly rate of more than £20.50 £22.00 £21.48
UK excluding London average hourly rate £12.50 £12.50 £13.75
% change year-on-year
- -9.09%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22595 23409 24351
As % of all contract IT jobs located in London 92.27% 93.01% 93.04%
Number of daily rates quoted 15641 16101 16015
Average daily rate £425 £430 £425
Average daily rate % change year-on-year
-1.16% +1.17%
90% offered a daily rate of more than £274 £270 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 431 426 624
Average hourly rate £17.50 £19.50 £20.00
Average hourly rate % change year-on-year
-10.25% -2.50%
90% offered a hourly rate of more than £12.00 £13.00 £12.00
10% offered a hourly rate of more than £42.50 £45.00 £45.00
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

Service Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in London

Service Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the London region.

Service Analyst Daily Rate Trend in London

Service Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the London region over the 3 months to 22 September 2014.

Service Analyst Daily Rate Histogram in London

Service Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the London region.

Service Analyst Hourly Rate Trend in London

Service Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst across the London region over the 3 months to 22 September 2014.

Service Analyst Hourly Rate Histogram in London

Service Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the London region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +35 72 £200 +5.26% 14
Kingston Upon Thames +1 1 - -
Croydon -9 1 £160 +18.51%
Wembley - 1 £150 -
Worcester Park - - - -
Greenford - - - -
Harrow - - - -
New Malden - - - -
Hammersmith - - - - 1
Wimbledon - - - -
Chiswick - - - - 1
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in London

For the 6 months to 22 September 2014, IT contractor jobs across the London region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 289 (56.56%) Windows
2 288 (56.36%) ITIL
3 232 (45.40%) Active Directory
4 196 (38.36%) Microsoft
5 194 (37.96%) MS Office
6 173 (33.86%) Windows 7
7 134 (26.22%) Windows XP
8 110 (21.53%) MS Excel
9 100 (19.57%) Service Management
10 96 (18.79%) Finance
11 95 (18.59%) Citrix
12 94 (18.40%) Blackberry
13 63 (12.33%) Legal
14 60 (11.74%) Analytical Skills
15 59 (11.55%) Law
16 54 (10.57%) Banking
17 52 (10.18%) Service Delivery
17 52 (10.18%) SLA
18 49 (9.59%) MS Exchange
19 45 (8.81%) ITIL Certification
20 40 (7.83%) Remedy
21 37 (7.24%) Degree
22 36 (7.05%) Lotus
22 36 (7.05%) IBM Notes
23 34 (6.65%) Blackberry Enterprise Server
23 34 (6.65%) Incident Management
24 33 (6.46%) MCP
25 32 (6.26%) ITSM
25 32 (6.26%) MS PowerPoint
25 32 (6.26%) Security Cleared

Service Analyst
Top Related IT Skills in London by Category

For the 6 months to 22 September 2014, IT contractor jobs across the London region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (9.59%) MS Exchange
2 36 (7.05%) IBM Notes
3 34 (6.65%) Blackberry Enterprise Server
4 15 (2.94%) Exchange Server 2010
5 12 (2.35%) WorkSite
6 7 (1.37%) SharePoint
7 4 (0.78%) Lync
8 3 (0.59%) CMS
8 3 (0.59%) Exchange Server 2003
9 1 (0.20%) MS Project Server
9 1 (0.20%) Lotus Domino
9 1 (0.20%) Apache
9 1 (0.20%) Tomcat
9 1 (0.20%) Adobe CQ
9 1 (0.20%) IIS
9 1 (0.20%) Liferay
9 1 (0.20%) SharePoint 2010
Applications
1 194 (37.96%) MS Office
2 110 (21.53%) MS Excel
3 32 (6.26%) MS PowerPoint
4 14 (2.74%) MS Visio
5 3 (0.59%) Spreadsheet
6 1 (0.20%) MS Project
Business Applications
1 12 (2.35%) Remedy ITSM
2 2 (0.39%) Oracle General Ledger
2 2 (0.39%) Oracle EBS R12
2 2 (0.39%) Oracle EBS
2 2 (0.39%) assyst
3 1 (0.20%) Oracle Financials
3 1 (0.20%) Oracle iProcurement
3 1 (0.20%) Oracle Payables
3 1 (0.20%) Oracle Procure-to-Pay
3 1 (0.20%) Oracle Internet Expenses
Cloud Services
1 15 (2.94%) Office 365
2 6 (1.17%) Google Apps
3 1 (0.20%) Force.com
3 1 (0.20%) Amazon EC2
3 1 (0.20%) Amazon S3
3 1 (0.20%) Amazon AWS
3 1 (0.20%) SaaS
Communications & Networking
1 24 (4.70%) TCP/IP
2 19 (3.72%) VPN
3 12 (2.35%) LAN
4 11 (2.15%) VoIP
4 11 (2.15%) WAN
5 9 (1.76%) DNS
6 8 (1.57%) Internet
7 4 (0.78%) MPLS
7 4 (0.78%) Broadband
7 4 (0.78%) DHCP
7 4 (0.78%) Wireless
8 3 (0.59%) Wi-Fi
9 2 (0.39%) PBX
9 2 (0.39%) IP Telephony
9 2 (0.39%) Cisco IOS
10 1 (0.20%) 3G
10 1 (0.20%) Firewall
10 1 (0.20%) FTP
10 1 (0.20%) HTTP
10 1 (0.20%) SSL
Database & Business Intelligence
1 6 (1.17%) SQL Server Reporting Services
2 4 (0.78%) MS Access
3 3 (0.59%) SQL Server
4 2 (0.39%) Oracle BI EE
5 1 (0.20%) MySQL
5 1 (0.20%) Oracle Reports
5 1 (0.20%) Data Mining
5 1 (0.20%) EDMS
General
1 96 (18.79%) Finance
2 63 (12.33%) Legal
3 59 (11.55%) Law
4 54 (10.57%) Banking
5 30 (5.87%) Retail
6 19 (3.72%) Investment Banking
7 17 (3.33%) French Language
8 9 (1.76%) Back Office
9 7 (1.37%) Front Office
10 6 (1.17%) Telecoms
11 5 (0.98%) Advertising
12 3 (0.59%) Publishing
12 3 (0.59%) Games
12 3 (0.59%) Billing
12 3 (0.59%) Financial Institution
13 2 (0.39%) German Language
13 2 (0.39%) Japanese Language
14 1 (0.20%) Russian Language
14 1 (0.20%) Spanish Language
14 1 (0.20%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.20%) HTML
1 1 (0.20%) .NET
1 1 (0.20%) CSS
Miscellaneous
1 94 (18.40%) Blackberry
2 60 (11.74%) Analytical Skills
3 28 (5.48%) Management Information System
4 21 (4.11%) NHS
5 17 (3.33%) Handset
6 13 (2.54%) Statistics
6 13 (2.54%) Mathematics
7 11 (2.15%) iPhone
8 10 (1.96%) Video Conferencing
9 9 (1.76%) Client/Server
10 7 (1.37%) iPad
11 5 (0.98%) Hedge funds
11 5 (0.98%) SWIFT
11 5 (0.98%) Mainframe
12 4 (0.78%) Thin Client
12 4 (0.78%) CMDB
12 4 (0.78%) Mobile Computing
12 4 (0.78%) Fat Client
13 3 (0.59%) Data Protection Act
13 3 (0.59%) Smartphone
Operating Systems
1 289 (56.56%) Windows
2 173 (33.86%) Windows 7
3 134 (26.22%) Windows XP
4 26 (5.09%) Android
5 23 (4.50%) Windows Vista
6 20 (3.91%) Apple iOS
7 19 (3.72%) Windows 8
8 18 (3.52%) Windows Server 2008
9 17 (3.33%) Windows Server 2003
10 14 (2.74%) UNIX
11 5 (0.98%) Windows Server 2012
11 5 (0.98%) Windows Mobile
12 2 (0.39%) Mac OS X
12 2 (0.39%) Linux
12 2 (0.39%) Windows 2000
12 2 (0.39%) Mac OS
13 1 (0.20%) Windows NT
Processes & Methodologies
1 288 (56.36%) ITIL
2 100 (19.57%) Service Management
3 52 (10.18%) Service Delivery
4 34 (6.65%) Incident Management
5 32 (6.26%) ITSM
6 27 (5.28%) Document Management
7 26 (5.09%) Problem Management
8 25 (4.89%) PRINCE2
9 24 (4.70%) Change Management
9 24 (4.70%) ITIL V3
10 21 (4.11%) Project Management
11 19 (3.72%) E-Commerce
12 13 (2.54%) Performance Management
13 12 (2.35%) Time Management
14 11 (2.15%) Stakeholder Management
15 9 (1.76%) Asset Management
15 9 (1.76%) Continuous Improvement
16 8 (1.57%) Business Analysis
17 7 (1.37%) CRM
17 7 (1.37%) Disaster Recovery
Programming Languages
1 8 (1.57%) SQL
2 7 (1.37%) C
3 2 (0.39%) PowerShell
4 1 (0.20%) JavaScript
4 1 (0.20%) Perl
Qualifications
1 45 (8.81%) ITIL Certification
2 37 (7.24%) Degree
3 33 (6.46%) MCP
4 32 (6.26%) Security Cleared
5 25 (4.89%) ITIL Foundation Certificate
6 17 (3.33%) A+ Certification
6 17 (3.33%) MOS
7 16 (3.13%) SC Cleared
8 14 (2.74%) Microsoft Certification
9 8 (1.57%) MCSE
10 7 (1.37%) DV Cleared
11 5 (0.98%) MCSA
12 3 (0.59%) MCITP
13 2 (0.39%) PRINCE2 Certification
14 1 (0.20%) HND
14 1 (0.20%) VMware Certified Professional (VCP)
14 1 (0.20%) MCDST
Quality Assurance & Compliance
1 52 (10.18%) SLA
2 1 (0.20%) QA
System Software
1 232 (45.40%) Active Directory
2 11 (2.15%) VMware Infrastructure
3 7 (1.37%) Terminal Server
4 4 (0.78%) XenApp
5 2 (0.39%) vSphere
5 2 (0.39%) Hyper-V
6 1 (0.20%) VMware ESX
6 1 (0.20%) VMware Server
6 1 (0.20%) MetaFrame
Systems Management
1 15 (2.94%) SCCM
2 8 (1.57%) Systems Management Server (SMS)
3 4 (0.78%) HP UCMDB
4 3 (0.59%) ZENworks
5 2 (0.39%) DameWare
5 2 (0.39%) NetBackup
5 2 (0.39%) SCOM
6 1 (0.20%) HP Data Protector
6 1 (0.20%) MAILsweeper
6 1 (0.20%) ARCserve
6 1 (0.20%) CiscoWorks
6 1 (0.20%) Tivoli
Vendors
1 196 (38.36%) Microsoft
2 95 (18.59%) Citrix
3 40 (7.83%) Remedy
4 36 (7.05%) Lotus
5 21 (4.11%) HP
6 19 (3.72%) VMware
7 13 (2.54%) ServiceNow
8 12 (2.35%) Cisco
9 10 (1.96%) Apple
9 10 (1.96%) BMC
10 9 (1.76%) Google
11 8 (1.57%) Dell
12 7 (1.37%) Oracle
12 7 (1.37%) Interwoven
12 7 (1.37%) LANDesk
12 7 (1.37%) AppSense
13 6 (1.17%) Wyse
14 5 (0.98%) Tableau
15 4 (0.78%) Altiris
15 4 (0.78%) SAP
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