The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Service Analyst
Rank 213 193 221
Rank change year-on-year
-20 +28
Contract jobs requiring a Service Analyst 237 273 210
As % of all contract IT jobs located in London 0.99% 1.08% 0.79%
As % of the Job Titles category 1.07% 1.16% 0.85%
Number of daily rates quoted 133 155 94
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£190 £194 £184
Average daily rate % change year-on-year
-2.06% +5.43%
90% offered a daily rate of more than £125 £122 £127
10% offered a daily rate of more than £334 £367 £369
UK excluding London average daily rate £149 £113 £115
% change year-on-year
+32.22% -2.17%
Number of hourly rates quoted 50 70 51
Average hourly rate £14.04 £15.00 £17.00
Average hourly rate % change year-on-year
-6.40% -11.76%
90% offered a hourly rate of more than £11.50 £12.00 £13.00
10% offered a hourly rate of more than £20.19 £23.50 £20.50
UK excluding London average hourly rate £12.50 £13.50 £13.50
% change year-on-year
-7.40% -
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22142 23580 24592
As % of all contract IT jobs located in London 92.52% 92.91% 93.08%
Number of daily rates quoted 15051 16152 16176
Average daily rate £425 £438 £425
Average daily rate % change year-on-year
-2.85% +2.94%
90% offered a daily rate of more than £270 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 415 460 627
Average hourly rate £17.50 £19.25 £20.00
Average hourly rate % change year-on-year
-9.09% -3.75%
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £45.00 £42.50 £44.50
UK excluding London average hourly rate £16.61 £17.00 £18.00
% change year-on-year
-2.30% -5.55%

Service Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in London

Service Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the London region.

Service Analyst Daily Rate Trend in London

Service Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the London region over the 3 months to 27 August 2014.

Service Analyst Daily Rate Histogram in London

Service Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the London region.

Service Analyst Hourly Rate Trend in London

Service Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst across the London region over the 3 months to 27 August 2014.

Service Analyst Hourly Rate Histogram in London

Service Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the London region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +28 64 £200 +5.26% 19
Kingston Upon Thames -2 2 - -
New Malden - - - -
Wembley - - - -
Worcester Park - - - -
Wimbledon - - - -
Chiswick - - - -
Croydon - - - - 2
Greenford - - - -
Harrow - - - -
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in London

For the 6 months to 27 August 2014, IT contractor jobs across the London region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 289 (57.68%) ITIL
2 266 (53.09%) Windows
3 211 (42.12%) Active Directory
4 180 (35.93%) Microsoft
5 177 (35.33%) MS Office
6 155 (30.94%) Windows 7
7 123 (24.55%) Windows XP
8 109 (21.76%) Service Management
9 102 (20.36%) MS Excel
10 98 (19.56%) Blackberry
11 97 (19.36%) Finance
12 89 (17.76%) Citrix
13 64 (12.77%) Service Delivery
14 59 (11.78%) Law
14 59 (11.78%) Legal
15 53 (10.58%) Banking
15 53 (10.58%) ITIL Certification
16 49 (9.78%) SLA
17 45 (8.98%) MS Exchange
18 44 (8.78%) Incident Management
19 36 (7.19%) Remedy
20 35 (6.99%) MCP
21 34 (6.79%) IBM Notes
21 34 (6.79%) Lotus
21 34 (6.79%) Blackberry Enterprise Server
22 32 (6.39%) Degree
23 31 (6.19%) Document Management
24 30 (5.99%) Security Cleared
25 29 (5.79%) Problem Management
26 28 (5.59%) MS PowerPoint

Service Analyst
Top Related IT Skills in London by Category

For the 6 months to 27 August 2014, IT contractor jobs across the London region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (8.98%) MS Exchange
2 34 (6.79%) IBM Notes
2 34 (6.79%) Blackberry Enterprise Server
3 15 (2.99%) Exchange Server 2010
4 7 (1.40%) WorkSite
5 6 (1.20%) SharePoint
6 4 (0.80%) IIS
7 3 (0.60%) WebSphere Application Server
7 3 (0.60%) Tomcat
7 3 (0.60%) CICS
7 3 (0.60%) CMS
7 3 (0.60%) WebSphere
7 3 (0.60%) Lync
8 2 (0.40%) Exchange Server 2003
9 1 (0.20%) MS Project Server
9 1 (0.20%) Liferay
9 1 (0.20%) SharePoint 2010
9 1 (0.20%) Adobe CQ
9 1 (0.20%) Lotus Domino
9 1 (0.20%) Apache
Applications
1 177 (35.33%) MS Office
2 102 (20.36%) MS Excel
3 28 (5.59%) MS PowerPoint
4 15 (2.99%) MS Visio
5 3 (0.60%) Spreadsheet
6 1 (0.20%) MS Project
Business Applications
1 8 (1.60%) Remedy ITSM
2 2 (0.40%) Oracle EBS
2 2 (0.40%) Oracle General Ledger
2 2 (0.40%) Oracle EBS R12
3 1 (0.20%) Oracle iProcurement
3 1 (0.20%) Oracle Payables
3 1 (0.20%) Oracle Procure-to-Pay
3 1 (0.20%) Oracle Internet Expenses
3 1 (0.20%) assyst
3 1 (0.20%) Cerner Millennium
3 1 (0.20%) Oracle Financials
Cloud Services
1 15 (2.99%) Office 365
2 3 (0.60%) Google Apps
3 1 (0.20%) Force.com
3 1 (0.20%) Amazon EC2
3 1 (0.20%) Amazon S3
3 1 (0.20%) Amazon AWS
3 1 (0.20%) SaaS
Communications & Networking
1 20 (3.99%) TCP/IP
2 13 (2.59%) VPN
3 11 (2.20%) LAN
3 11 (2.20%) WAN
4 9 (1.80%) VoIP
5 8 (1.60%) DNS
6 7 (1.40%) Internet
7 5 (1.00%) IP Telephony
8 4 (0.80%) MPLS
8 4 (0.80%) Broadband
8 4 (0.80%) DHCP
9 3 (0.60%) Wireless
10 2 (0.40%) Wi-Fi
10 2 (0.40%) Cisco IOS
10 2 (0.40%) Network Security
10 2 (0.40%) PBX
11 1 (0.20%) FTP
11 1 (0.20%) HTTP
11 1 (0.20%) Firewall
11 1 (0.20%) 3G
Database & Business Intelligence
1 6 (1.20%) SQL Server Reporting Services
2 3 (0.60%) MS Access
2 3 (0.60%) Relational Database
3 2 (0.40%) Oracle BI EE
3 2 (0.40%) SQL Server
4 1 (0.20%) Oracle Reports
4 1 (0.20%) BusinessObjects XI
4 1 (0.20%) Data Mining
4 1 (0.20%) EDMS
4 1 (0.20%) CorVu
4 1 (0.20%) MySQL
General
1 97 (19.36%) Finance
2 59 (11.78%) Law
2 59 (11.78%) Legal
3 53 (10.58%) Banking
4 28 (5.59%) Retail
5 17 (3.39%) Investment Banking
6 15 (2.99%) French Language
7 9 (1.80%) Back Office
8 8 (1.60%) Advertising
9 6 (1.20%) Telecoms
10 5 (1.00%) Front Office
11 3 (0.60%) Publishing
11 3 (0.60%) Billing
12 2 (0.40%) Games
12 2 (0.40%) German Language
12 2 (0.40%) Pharmaceutical
12 2 (0.40%) Financial Institution
12 2 (0.40%) Manufacturing
12 2 (0.40%) Japanese Language
13 1 (0.20%) Russian Language
Libraries, Frameworks & Software Standards
1 2 (0.40%) Web Services
2 1 (0.20%) HTML
2 1 (0.20%) .NET
2 1 (0.20%) CSS
Miscellaneous
1 98 (19.56%) Blackberry
2 27 (5.39%) Management Information System
3 21 (4.19%) NHS
4 18 (3.59%) Handset
5 11 (2.20%) iPhone
6 10 (2.00%) Statistics
6 10 (2.00%) Mathematics
7 8 (1.60%) Client/Server
7 8 (1.60%) Video Conferencing
8 5 (1.00%) iPad
8 5 (1.00%) SWIFT
8 5 (1.00%) Mobile Computing
8 5 (1.00%) Data Protection Act
8 5 (1.00%) Mainframe
9 4 (0.80%) CMDB
10 3 (0.60%) Freedom of Information Act
10 3 (0.60%) EPoS
10 3 (0.60%) Thin Client
10 3 (0.60%) Freedom of Information
10 3 (0.60%) Hedge funds
Operating Systems
1 266 (53.09%) Windows
2 155 (30.94%) Windows 7
3 123 (24.55%) Windows XP
4 23 (4.59%) Android
5 21 (4.19%) Windows Vista
6 20 (3.99%) Windows Server 2003
7 19 (3.79%) Windows Server 2008
7 19 (3.79%) Apple iOS
8 18 (3.59%) Windows 8
8 18 (3.59%) UNIX
9 5 (1.00%) Windows Server 2012
10 4 (0.80%) Windows Mobile
11 3 (0.60%) Mac OS X
11 3 (0.60%) Solaris
12 2 (0.40%) Linux
12 2 (0.40%) Windows 2000
13 1 (0.20%) Windows NT
13 1 (0.20%) Mac OS
Processes & Methodologies
1 289 (57.68%) ITIL
2 109 (21.76%) Service Management
3 64 (12.77%) Service Delivery
4 44 (8.78%) Incident Management
5 31 (6.19%) Document Management
6 29 (5.79%) Problem Management
7 27 (5.39%) ITSM
8 26 (5.19%) Change Management
9 24 (4.79%) PRINCE2
10 21 (4.19%) Project Management
10 21 (4.19%) ITIL V3
11 17 (3.39%) E-Commerce
12 12 (2.40%) Stakeholder Management
12 12 (2.40%) Continuous Improvement
13 10 (2.00%) Performance Management
14 9 (1.80%) Time Management
14 9 (1.80%) Disaster Recovery
15 8 (1.60%) Business Analysis
16 7 (1.40%) Risk Assessment
16 7 (1.40%) ITIL V2
Programming Languages
1 11 (2.20%) SQL
2 7 (1.40%) C
3 3 (0.60%) Korn
3 3 (0.60%) PowerShell
3 3 (0.60%) Bash Shell
4 1 (0.20%) JavaScript
4 1 (0.20%) Perl
Qualifications
1 53 (10.58%) ITIL Certification
2 35 (6.99%) MCP
3 32 (6.39%) Degree
4 30 (5.99%) Security Cleared
5 20 (3.99%) ITIL Foundation Certificate
6 16 (3.19%) SC Cleared
6 16 (3.19%) A+ Certification
7 15 (2.99%) Microsoft Certification
8 13 (2.59%) MOS
9 9 (1.80%) MCSE
10 7 (1.40%) DV Cleared
11 3 (0.60%) MCSA
11 3 (0.60%) MCDST
11 3 (0.60%) MCITP
12 2 (0.40%) PRINCE2 Certification
13 1 (0.20%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 49 (9.78%) SLA
2 1 (0.20%) QA
System Software
1 211 (42.12%) Active Directory
2 10 (2.00%) VMware Infrastructure
3 7 (1.40%) XenApp
4 3 (0.60%) Terminal Server
5 2 (0.40%) vSphere
6 1 (0.20%) VMware ESX
6 1 (0.20%) VMware Server
6 1 (0.20%) MetaFrame
Systems Management
1 10 (2.00%) SCCM
2 6 (1.20%) Systems Management Server (SMS)
3 4 (0.80%) HP UCMDB
4 3 (0.60%) NetBackup
4 3 (0.60%) ZENworks
5 2 (0.40%) ARCserve
5 2 (0.40%) HP Data Protector
5 2 (0.40%) DameWare
6 1 (0.20%) Tivoli
6 1 (0.20%) MAILsweeper
Vendors
1 180 (35.93%) Microsoft
2 89 (17.76%) Citrix
3 36 (7.19%) Remedy
4 34 (6.79%) Lotus
5 26 (5.19%) HP
6 17 (3.39%) VMware
7 13 (2.59%) Apple
8 12 (2.40%) Cisco
8 12 (2.40%) ServiceNow
9 7 (1.40%) Dell
9 7 (1.40%) BMC
10 6 (1.20%) IBM
10 6 (1.20%) Oracle
10 6 (1.20%) Google
10 6 (1.20%) LANDesk
10 6 (1.20%) Tableau
11 5 (1.00%) SAP
11 5 (1.00%) Wyse
12 4 (0.80%) Reuters
12 4 (0.80%) Bloomberg
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