The table below looks at the statistics for Incident Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Incident Management
Rank 218 204 244
Rank change year-on-year
-14 +40
Contract jobs citing Incident Management 221 243 152
As % of all contract IT jobs located in London 0.92% 0.97% 0.68%
As % of the Processes & Methodologies category 1.19% 1.25% 0.89%
Number of daily rates quoted 148 155 96
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £375 £375
90% offered a daily rate of more than £169 £199 £200
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £300 £290 £325
% change year-on-year
+3.44% -10.76%
Number of hourly rates quoted 11 17 7
Average hourly rate £15.00 £16.08 £13.50
Average hourly rate % change year-on-year
-6.71% +19.11%
90% offered a hourly rate of more than £14.04 £12.60 £12.50
10% offered a hourly rate of more than £22.25 £155.00 £40.30
UK excluding London average hourly rate £16.00 £17.00 £13.25
% change year-on-year
-5.88% +28.30%
Incident Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18509 19400 16996
As % of all contract IT jobs located in London 77.45% 77.65% 75.83%
Number of daily rates quoted 13588 13586 11659
Average daily rate £450 £450 £450
90% offered a daily rate of more than £300 £300 £300
10% offered a daily rate of more than £615 £600 £600
UK excluding London average daily rate £385 £363 £370
% change year-on-year
+6.20% -2.02%
Number of hourly rates quoted 245 241 292
Average hourly rate £21.78 £22.00 £27.50
Average hourly rate % change year-on-year
-1.00% -20.00%
90% offered a hourly rate of more than £11.00 £13.00 £13.50
10% offered a hourly rate of more than £54.85 £57.50 £51.50
UK excluding London average hourly rate £25.00 £30.00 £29.00
% change year-on-year
-16.66% +3.44%

Incident Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in London

Incident Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the London region.

Incident Management Daily Rate Trend in London

Incident Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the London region over the 3 months to 21 November 2014.

Incident Management Daily Rate Histogram in London

Incident Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the London region.

Incident Management Hourly Rate Trend in London

Incident Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management across the London region over the 3 months to 21 November 2014.

Incident Management Hourly Rate Histogram in London

Incident Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the London region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +22 64 £375 -15.25% 23
Uxbridge -2 4 - -
Hounslow +4 2 - -
Canary Wharf +10 1 - -
Croydon -9 1 £525 +61.53% 1
Docklands, London - 1 £205 -
Bromley - 1 - - 1
Beckenham - - - -
Surbiton - - - -
Incident Management
England

Incident Management
Top 30 Related IT Skills in London

For the 6 months to 21 November 2014, IT contractor jobs across the London region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 206 (48.24%) ITIL
2 148 (34.66%) Windows
3 107 (25.06%) Change Management
4 106 (24.82%) Service Management
5 94 (22.01%) Finance
6 93 (21.78%) Problem Management
7 91 (21.31%) Active Directory
8 79 (18.50%) Microsoft
9 73 (17.10%) Banking
10 69 (16.16%) SQL
11 64 (14.99%) MS Excel
12 59 (13.82%) Service Delivery
13 57 (13.35%) Windows 7
14 56 (13.11%) UNIX
15 54 (12.65%) Oracle
15 54 (12.65%) Citrix
16 52 (12.18%) Linux
17 50 (11.71%) MS Office
18 48 (11.24%) HP
19 43 (10.07%) SQL Server
19 43 (10.07%) ITSM
19 43 (10.07%) Information Security
20 40 (9.37%) Analytical Skills
21 39 (9.13%) Investment Banking
21 39 (9.13%) Project Management
21 39 (9.13%) SLA
22 36 (8.43%) Cisco
23 35 (8.20%) Firewall
23 35 (8.20%) VMware
24 34 (7.96%) Windows Server 2008

Incident Management
Top Related IT Skills in London by Category

For the 6 months to 21 November 2014, IT contractor jobs across the London region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 28 (6.56%) SharePoint
2 22 (5.15%) MS Exchange
3 15 (3.51%) Exchange Server 2010
4 14 (3.28%) WebSphere
5 13 (3.04%) IIS
5 13 (3.04%) Apache
5 13 (3.04%) Tomcat
6 11 (2.58%) Blackberry Enterprise Server
7 10 (2.34%) JBoss
8 9 (2.11%) WebSphere Application Server
9 7 (1.64%) TIBCO EMS
9 7 (1.64%) SharePoint 2010
10 6 (1.41%) SharePoint 2013
11 5 (1.17%) WorkSite
12 4 (0.94%) Lync
12 4 (0.94%) FileNet
13 3 (0.70%) CMS
13 3 (0.70%) WebLogic
13 3 (0.70%) IBM Notes
13 3 (0.70%) Exchange Server 2003
Applications
1 64 (14.99%) MS Excel
2 50 (11.71%) MS Office
3 14 (3.28%) MS PowerPoint
4 7 (1.64%) MS Project
5 5 (1.17%) MS Visio
6 2 (0.47%) Spreadsheet
7 1 (0.23%) Adobe Creative Suite
Business Applications
1 15 (3.51%) Remedy ITSM
2 4 (0.94%) assyst
3 3 (0.70%) Siebel Analytics
3 3 (0.70%) Markit EDM
3 3 (0.70%) SAP HR
3 3 (0.70%) Oracle EBS
3 3 (0.70%) SAP CRM
4 2 (0.47%) SAP Payroll
5 1 (0.23%) WebTrends
5 1 (0.23%) Endur
5 1 (0.23%) SAP HCM
5 1 (0.23%) Cerner Millennium
5 1 (0.23%) Cordys
5 1 (0.23%) Oracle BPM
5 1 (0.23%) Oracle Retail
Cloud Services
1 5 (1.17%) Office 365
2 4 (0.94%) SaaS
Communications & Networking
1 35 (8.20%) Firewall
2 32 (7.49%) DNS
3 23 (5.39%) TCP/IP
4 18 (4.22%) DHCP
5 17 (3.98%) LDAP
5 17 (3.98%) Cisco ASA
6 16 (3.75%) SAN
7 15 (3.51%) VPN
7 15 (3.51%) SSL
8 11 (2.58%) Internet
9 9 (2.11%) LAN
9 9 (2.11%) VoIP
9 9 (2.11%) WAN
9 9 (2.11%) Intrusion Detection
10 8 (1.87%) NetScaler
11 7 (1.64%) Wireless
12 6 (1.41%) IP Telephony
12 6 (1.41%) MPLS
13 5 (1.17%) HTTP
13 5 (1.17%) NAS
Database & Business Intelligence
1 43 (10.07%) SQL Server
2 16 (3.75%) SQL Server Reporting Services
3 11 (2.58%) MySQL
4 10 (2.34%) Oracle Database
5 9 (2.11%) Relational Database
6 8 (1.87%) Oracle Database 11g
7 5 (1.17%) Data Warehouse
7 5 (1.17%) RDBMS
7 5 (1.17%) DB2
8 4 (0.94%) SQL Server 2008
9 3 (0.70%) Oracle BI EE
9 3 (0.70%) Siebel EIM
9 3 (0.70%) Oracle ODI
10 1 (0.23%) Oracle Database 10g
10 1 (0.23%) Crystal Reports
10 1 (0.23%) Oracle Reports
10 1 (0.23%) Data Mart
10 1 (0.23%) Big Data
10 1 (0.23%) SQL Server 2012
Development Applications
1 16 (3.75%) Team Foundation Server
2 9 (2.11%) JIRA
3 4 (0.94%) Maven
3 4 (0.94%) Toad
3 4 (0.94%) ClearQuest
4 3 (0.70%) VSS/SourceSafe
5 2 (0.47%) Ant
5 2 (0.47%) JUnit
5 2 (0.47%) Visual Studio
5 2 (0.47%) Subversion
6 1 (0.23%) PowerBuilder
6 1 (0.23%) Oracle Forms
6 1 (0.23%) Lombardi
6 1 (0.23%) Selenium
6 1 (0.23%) Git (software)
6 1 (0.23%) WinDbg
6 1 (0.23%) Mockito
6 1 (0.23%) Jasmine
6 1 (0.23%) Jenkins
6 1 (0.23%) SQL Server Management Studio (SSMS)
General
1 94 (22.01%) Finance
2 73 (17.10%) Banking
3 39 (9.13%) Investment Banking
4 19 (4.45%) Law
4 19 (4.45%) Legal
5 16 (3.75%) Front Office
6 14 (3.28%) Financial Institution
7 12 (2.81%) Telecoms
8 9 (2.11%) Retail
9 5 (1.17%) Publishing
10 4 (0.94%) Games
10 4 (0.94%) Mandarin Language
11 3 (0.70%) Back Office
12 1 (0.23%) Manufacturing
12 1 (0.23%) Advertising
12 1 (0.23%) Aerospace
12 1 (0.23%) Wholesale Banking
12 1 (0.23%) Corporate Banking
12 1 (0.23%) Private Banking
12 1 (0.23%) Marketing
Job Titles
1 148 (34.66%) Analyst
2 43 (10.07%) Service Analyst
3 36 (8.43%) Support Analyst
4 35 (8.20%) Applications Support
5 25 (5.85%) Consultant
6 23 (5.39%) Service Desk Analyst
7 22 (5.15%) Service Manager
8 21 (4.92%) 2nd Line Support
8 21 (4.92%) Support Engineer
9 19 (4.45%) IT Support
10 15 (3.51%) Incident Analyst
11 14 (3.28%) Administrator
12 13 (3.04%) Senior Analyst
12 13 (3.04%) DBA
12 13 (3.04%) Desktop Support
12 13 (3.04%) Developer
13 12 (2.81%) Business Analyst
13 12 (2.81%) Security Analyst
13 12 (2.81%) Service Management Analyst
14 11 (2.58%) Team Leader
Libraries, Frameworks & Software Standards
1 23 (5.39%) Middleware
2 14 (3.28%) FIX Protocol
3 13 (3.04%) Web Services
4 11 (2.58%) .NET
5 10 (2.34%) J2EE
6 9 (2.11%) JMS
6 9 (2.11%) HTML
7 7 (1.64%) CSS
8 5 (1.17%) SOAP
8 5 (1.17%) Spring
9 4 (0.94%) Java EE
10 3 (0.70%) LAMP
10 3 (0.70%) ASP.NET
10 3 (0.70%) .NET Framework
11 2 (0.47%) XMPP
11 2 (0.47%) NHibernate
11 2 (0.47%) WPF
11 2 (0.47%) Silverlight
11 2 (0.47%) jQuery
11 2 (0.47%) PLINQ
Miscellaneous
1 40 (9.37%) Analytical Skills
2 30 (7.03%) Blackberry
3 27 (6.32%) Management Information System
4 19 (4.45%) Client/Server
5 13 (3.04%) Computer Science
6 12 (2.81%) Hedge funds
6 12 (2.81%) Mobile App
7 11 (2.58%) Replication
7 11 (2.58%) iPad
8 9 (2.11%) CESG
9 8 (1.87%) CESG CLAS
9 8 (1.87%) Fixed Income
9 8 (1.87%) RMADS
10 7 (1.64%) Video Conferencing
10 7 (1.64%) CMDB
10 7 (1.64%) E-Learning
10 7 (1.64%) Equities
10 7 (1.64%) User Experience
11 6 (1.41%) Clustering
11 6 (1.41%) Handset
Operating Systems
1 148 (34.66%) Windows
2 57 (13.35%) Windows 7
3 56 (13.11%) UNIX
4 52 (12.18%) Linux
5 34 (7.96%) Windows Server 2008
6 33 (7.73%) Windows XP
7 26 (6.09%) Windows Server 2003
8 18 (4.22%) Windows Server 2012
9 11 (2.58%) Solaris
10 10 (2.34%) Red Hat Enterprise Linux
10 10 (2.34%) Apple iOS
11 6 (1.41%) Windows 8
11 6 (1.41%) Android
12 5 (1.17%) Mac OS X
13 3 (0.70%) SUSE
13 3 (0.70%) AIX
14 2 (0.47%) Windows Vista
14 2 (0.47%) Windows 2000 Server
15 1 (0.23%) Ubuntu
15 1 (0.23%) HPUX
Processes & Methodologies
1 206 (48.24%) ITIL
2 107 (25.06%) Change Management
3 106 (24.82%) Service Management
4 93 (21.78%) Problem Management
5 59 (13.82%) Service Delivery
6 43 (10.07%) ITSM
6 43 (10.07%) Information Security
7 39 (9.13%) Project Management
8 29 (6.79%) Migration
9 27 (6.32%) Configuration Management
10 26 (6.09%) Risk Management
11 25 (5.85%) Disaster Recovery
11 25 (5.85%) User Acceptance Testing
12 24 (5.62%) ITIL V3
13 22 (5.15%) Root Cause Analysis
14 21 (4.92%) Stakeholder Management
15 20 (4.68%) Release Management
16 19 (4.45%) Capacity Management
17 17 (3.98%) Analytics
17 17 (3.98%) Continuous Improvement
Programming Languages
1 69 (16.16%) SQL
2 26 (6.09%) PowerShell
3 21 (4.92%) Java
4 18 (4.22%) VBScript
5 13 (3.04%) Shell Script
5 13 (3.04%) C#
6 10 (2.34%) Perl
7 9 (2.11%) PL/SQL
8 6 (1.41%) C
8 6 (1.41%) VB
8 6 (1.41%) Bash Shell
9 5 (1.17%) Scala
9 5 (1.17%) C-shell
9 5 (1.17%) Korn
9 5 (1.17%) Jython
9 5 (1.17%) PHP
9 5 (1.17%) JavaScript
10 4 (0.94%) T-SQL
11 2 (0.47%) XAML
11 2 (0.47%) Python
Qualifications
1 32 (7.49%) Security Cleared
2 31 (7.26%) Degree
3 27 (6.32%) CISSP
4 26 (6.09%) SC Cleared
5 24 (5.62%) Microsoft Certification
6 18 (4.22%) Cisco Certification
6 18 (4.22%) ITIL Certification
6 18 (4.22%) ITIL Foundation Certificate
7 13 (3.04%) CISA
7 13 (3.04%) CCNA
8 12 (2.81%) MCP
9 11 (2.58%) CISM
10 10 (2.34%) MCSE
11 8 (1.87%) MCITP
12 7 (1.64%) VMware Certified Professional (VCP)
12 7 (1.64%) RHCT
12 7 (1.64%) CCNP
13 6 (1.41%) GIAC
14 5 (1.17%) RHCE
14 5 (1.17%) CRISC
Quality Assurance & Compliance
1 39 (9.13%) SLA
2 21 (4.92%) ISO/IEC 27001
3 6 (1.41%) COBIT
3 6 (1.41%) Sarbanes-Oxley
4 4 (0.94%) Data Quality
4 4 (0.94%) QA
5 1 (0.23%) PCI DSS
5 1 (0.23%) Dodd-Frank
System Software
1 91 (21.31%) Active Directory
2 22 (5.15%) VMware Infrastructure
3 17 (3.98%) XenApp
4 11 (2.58%) vSphere
5 9 (2.11%) VMware ESX
6 8 (1.87%) XenDesktop
7 6 (1.41%) Hyper-V
8 5 (1.17%) NFS
9 4 (0.94%) Veritas Cluster Server
9 4 (0.94%) Xen
10 3 (0.70%) Microsoft App-V
10 3 (0.70%) ProxySG
10 3 (0.70%) VMware ESXi
11 2 (0.47%) Oracle RAC
11 2 (0.47%) Citrix Presentation Server
11 2 (0.47%) Terminal Services
12 1 (0.23%) Oracle RMAN
12 1 (0.23%) Nmap
Systems Management
1 16 (3.75%) SCCM
2 9 (2.11%) HP SIM
3 7 (1.64%) Backup Exec
3 7 (1.64%) Oracle Enterprise Manager
4 6 (1.41%) Nagios
4 6 (1.41%) SCOM
5 5 (1.17%) MIMEsweeper
5 5 (1.17%) MAILsweeper
6 4 (0.94%) SCVMM
6 4 (0.94%) Puppet
6 4 (0.94%) Zenoss
6 4 (0.94%) EdgeSight
7 3 (0.70%) HP Quality Center
7 3 (0.70%) WSUS
7 3 (0.70%) Cisco CUCM
7 3 (0.70%) Symantec Enterprise Vault
7 3 (0.70%) WMI
8 2 (0.47%) Systems Management Server (SMS)
8 2 (0.47%) MAINVIEW
8 2 (0.47%) Cisco UCCX
Vendors
1 79 (18.50%) Microsoft
2 54 (12.65%) Oracle
2 54 (12.65%) Citrix
3 48 (11.24%) HP
4 36 (8.43%) Cisco
5 35 (8.20%) VMware
6 33 (7.73%) Remedy
7 28 (6.56%) IBM
8 21 (4.92%) ServiceNow
9 18 (4.22%) Juniper
9 18 (4.22%) BMC
10 15 (3.51%) SAP
11 13 (3.04%) Dell
11 13 (3.04%) Red Hat
11 13 (3.04%) Tableau
12 10 (2.34%) Reuters
12 10 (2.34%) Bloomberg
13 9 (2.11%) Altiris
13 9 (2.11%) CheckPoint
13 9 (2.11%) NetApp
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@ITS
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