The first table below looks at the demand for Incident Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Incident Management
Rank 201 166 184
Rank change year-on-year
-35 +18
Contract jobs citing Incident Management 198 311 301
As % of all contract IT jobs located in London 0.900% 1.138% 0.982%
As % of the Processes & Methodologies category 1.207% 1.584% 1.380%
Number of daily rates quoted 124 139 171
Average daily rate £425 £400 £435
Average daily rate % change year-on-year
+6.25% -8.04%
90% offered a daily rate of more than £190 £188 £300
10% offered a daily rate of more than £625 £513 £550
UK excluding London average daily rate £275 £325 £300
% change year-on-year
-15.38% +8.33%
Number of hourly rates quoted 4 16 8
Average hourly rate £36.50 £26.00 £18.85
Average hourly rate % change year-on-year
+40.38% +37.93%
90% offered a hourly rate of more than £17.50 £12.00 £14.85
10% offered a hourly rate of more than £125.50 £40.13 £22.74
UK excluding London average hourly rate £13.25 £16.00 £15.00
% change year-on-year
-17.18% +6.66%
All Processes & Methodologies
London
Contract IT job ads with a match in the
Processes & Methodologies category
16410 19631 21812
As % of all contract IT jobs located in London 74.61% 71.81% 71.18%
Number of daily rates quoted 11259 12893 14383
Average daily rate £450 £450 £485
Average daily rate % change year-on-year
- -7.21%
90% offered a daily rate of more than £300 £300 £310
10% offered a daily rate of more than £600 £600 £625
UK excluding London average daily rate £365 £365 £375
% change year-on-year
- -2.66%
Number of hourly rates quoted 256 338 344
Average hourly rate £32.00 £27.50 £27.50
Average hourly rate % change year-on-year
+16.36% -
90% offered a hourly rate of more than £14.00 £15.00 £14.00
10% offered a hourly rate of more than £135.00 £45.00 £50.00
UK excluding London average hourly rate £31.00 £25.00 £29.00
% change year-on-year
+24.00% -13.79%
Incident Management
England

Incident Management
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

London Incident Management Jobs Demand Trend

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the London region.

London Incident Management Daily Rate Trend

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the London region over the 3 months to 22 May 2013.

London Incident Management Daily Rate Histogram

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the London region.

London Incident Management Hourly Rate Trend

Incident Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management across the London region over the 3 months to 22 May 2013.

London Incident Management Hourly Rate Histogram

Incident Management
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the London region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
City of London -53 45 £395 +0.95%
Uxbridge +6 9 £408 -20.48%
Canary Wharf -8 3 £450 -
Croydon - 1 £425 -
Incident Management
England

Incident Management
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT contractor jobs across the London region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 144 (39.45%) ITIL
2 121 (33.15%) Windows
3 120 (32.88%) Change Management
4 106 (29.04%) Problem Management
5 94 (25.75%) Banking
6 90 (24.66%) Finance
7 84 (23.01%) Microsoft
8 75 (20.55%) Service Management
9 70 (19.18%) SQL
10 60 (16.44%) Oracle
11 58 (15.89%) MS Excel
12 53 (14.52%) Service Delivery
12 53 (14.52%) UNIX
13 51 (13.97%) SQL Server
14 49 (13.42%) Active Directory
14 49 (13.42%) Project Management
15 48 (13.15%) SLA
16 47 (12.88%) Root Cause Analysis
17 46 (12.60%) Citrix
17 46 (12.60%) Linux
18 43 (11.78%) Remedy
18 43 (11.78%) VMware
19 42 (11.51%) MS Office
20 38 (10.41%) Investment Banking
21 35 (9.589%) ITSM
22 33 (9.041%) Middleware
22 33 (9.041%) Release Management
23 31 (8.493%) IBM
23 31 (8.493%) VMware Infrastructure
24 30 (8.219%) Windows Server 2003

Incident Management
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT contractor jobs across the London region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Development
1 33 (9.041%) Middleware
2 19 (5.205%) WebSphere
3 18 (4.932%) .NET
4 11 (3.014%) Oracle Fusion
5 10 (2.740%) HTML
5 10 (2.740%) Web Services
6 9 (2.466%) J2EE
7 6 (1.644%) COM
7 6 (1.644%) ASP
8 5 (1.370%) XML
9 4 (1.096%) WebCenter
9 4 (1.096%) Ajax
10 3 (0.822%) Spring
10 3 (0.822%) SOAP
10 3 (0.822%) OLE
10 3 (0.822%) RESTful
11 2 (0.548%) CSS
11 2 (0.548%) Hibernate
11 2 (0.548%) FIX Protocol
11 2 (0.548%) .NET Framework
Application Platforms
1 26 (7.123%) IIS
2 18 (4.932%) WebSphere MQ
3 14 (3.836%) WebSphere Message Broker
4 13 (3.562%) WebSphere Transformation Extender
5 12 (3.288%) Lotus Notes
6 11 (3.014%) MS Exchange
7 9 (2.466%) WebLogic
7 9 (2.466%) SharePoint
8 7 (1.918%) Apache
9 6 (1.644%) Blackberry Enterprise Server
9 6 (1.644%) Exchange Server 2003
10 4 (1.096%) Progress Apama
10 4 (1.096%) CMS
10 4 (1.096%) SharePoint Server
11 3 (0.822%) Exchange Server 2007
11 3 (0.822%) Oracle Workflow
11 3 (0.822%) WebSphere Application Server
11 3 (0.822%) Tomcat
11 3 (0.822%) MQSeries
11 3 (0.822%) SAS
Applications
1 58 (15.89%) MS Excel
2 42 (11.51%) MS Office
3 14 (3.836%) MS PowerPoint
4 10 (2.740%) MS Visio
5 3 (0.822%) MS Project
6 1 (0.274%) Acrobat
6 1 (0.274%) Spreadsheet
6 1 (0.274%) Office 365
Business Applications
1 17 (4.658%) Remedy ITSM
2 4 (1.096%) RMDS
3 3 (0.822%) SAP Oil and Gas
3 3 (0.822%) Dynamics CRM
3 3 (0.822%) Oracle EBS R12
4 2 (0.548%) Oracle BPM
4 2 (0.548%) SAP SM
4 2 (0.548%) Oracle EBS
5 1 (0.274%) SAP CRM
5 1 (0.274%) Oracle Financials
5 1 (0.274%) Oracle 11i
5 1 (0.274%) PeopleSoft HRMS
5 1 (0.274%) WebTrends
5 1 (0.274%) BusinessWorks
5 1 (0.274%) Oracle iProcurement
5 1 (0.274%) SunGard Stream Clearvision
Communications & Networking
1 23 (6.301%) TCP/IP
2 22 (6.027%) VPN
2 22 (6.027%) Firewall
3 17 (4.658%) LAN
4 16 (4.384%) Internet
5 13 (3.562%) WAN
5 13 (3.562%) DNS
6 12 (3.288%) HTTP
7 9 (2.466%) DHCP
7 9 (2.466%) Ethernet
7 9 (2.466%) Wireless
7 9 (2.466%) OSPF
8 7 (1.918%) SMTP
8 7 (1.918%) IPsec
8 7 (1.918%) BGP
9 6 (1.644%) SAN
9 6 (1.644%) SSL
10 5 (1.370%) Gigabit Ethernet
10 5 (1.370%) SNMP
10 5 (1.370%) Wi-Fi
Database & Business Intelligence
1 51 (13.97%) SQL Server
2 11 (3.014%) Oracle 11g
3 9 (2.466%) Oracle 8/8i
4 8 (2.192%) MySQL
4 8 (2.192%) QlikView
5 7 (1.918%) Data Warehouse
5 7 (1.918%) MS Access
6 6 (1.644%) DB2
6 6 (1.644%) OLAP
6 6 (1.644%) Oracle OLAP
7 5 (1.370%) Ingres
7 5 (1.370%) RDBMS
7 5 (1.370%) SQL Server 2008
7 5 (1.370%) IBM InfoSphere
8 4 (1.096%) Oracle Reports
9 3 (0.822%) SQL Server 2005
9 3 (0.822%) SQL Server 2000
9 3 (0.822%) Big Data
10 2 (0.548%) Oracle Exadata
10 2 (0.548%) SQL Server Reporting Services
Development Applications
1 5 (1.370%) JIRA
2 4 (1.096%) Hudson
2 4 (1.096%) Subversion
3 2 (0.548%) Visual Studio
3 2 (0.548%) Maven
3 2 (0.548%) Fiddler
4 1 (0.274%) FrontPage
4 1 (0.274%) VSS/SourceSafe
4 1 (0.274%) Ant
4 1 (0.274%) Visual Studio Tools for Office
4 1 (0.274%) Git (software)
4 1 (0.274%) WinDbg
4 1 (0.274%) MSBuild
General
1 94 (25.75%) Banking
2 90 (24.66%) Finance
3 38 (10.41%) Investment Banking
4 19 (5.205%) Retail
4 19 (5.205%) Front Office
5 15 (4.110%) Telecoms
6 13 (3.562%) Financial Institution
7 12 (3.288%) Legal
8 10 (2.740%) Back Office
9 6 (1.644%) French Language
10 4 (1.096%) Publishing
11 3 (0.822%) Corporate Banking
12 2 (0.548%) Law
12 2 (0.548%) Games
13 1 (0.274%) General Ledger
13 1 (0.274%) Retail Banking
13 1 (0.274%) Dutch Language
13 1 (0.274%) Electronics
Job Titles
1 139 (38.08%) Analyst
2 54 (14.79%) Support Analyst
3 40 (10.96%) Applications Support
4 22 (6.027%) Support Engineer
5 20 (5.479%) Applications Support Analyst
6 19 (5.205%) Incident Manager
7 18 (4.932%) Service Analyst
7 18 (4.932%) 2nd Line Support
8 17 (4.658%) Infrastructure Engineer
9 16 (4.384%) Consultant
10 15 (4.110%) Senior Analyst
11 13 (3.562%) Project Manager
12 12 (3.288%) Service Manager
13 11 (3.014%) Technical Manager
13 11 (3.014%) Problem Manager
13 11 (3.014%) Business Analyst
13 11 (3.014%) 2nd Line Support Analyst
14 10 (2.740%) Wintel Analyst
14 10 (2.740%) Network Engineer
14 10 (2.740%) Security Analyst
Miscellaneous
1 25 (6.849%) Clustering
2 19 (5.205%) Management Information System
3 18 (4.932%) Blackberry
4 13 (3.562%) Data Protection Act
5 10 (2.740%) Freedom of Information
5 10 (2.740%) CMDB
6 8 (2.192%) Foreign Exchange (FX)
7 7 (1.918%) PKI
7 7 (1.918%) Credit Risk
7 7 (1.918%) Fixed Income
8 6 (1.644%) Statistics
9 5 (1.370%) Derivative
9 5 (1.370%) Freedom of Information Act
9 5 (1.370%) Hedge funds
10 4 (1.096%) Video Conferencing
11 3 (0.822%) Fat Client
11 3 (0.822%) Thin Client
11 3 (0.822%) Visualisation
11 3 (0.822%) RMADS
11 3 (0.822%) SWIFT
Operating Systems
1 121 (33.15%) Windows
2 53 (14.52%) UNIX
3 46 (12.60%) Linux
4 30 (8.219%) Windows Server 2003
5 28 (7.671%) Windows Server 2008
6 20 (5.479%) Windows XP
7 17 (4.658%) Windows 7
8 12 (3.288%) Red Hat Enterprise Linux
9 8 (2.192%) AIX
10 7 (1.918%) Solaris
11 5 (1.370%) Windows Vista
11 5 (1.370%) Windows 2000
12 4 (1.096%) Oracle Linux
13 3 (0.822%) VMS
14 2 (0.548%) Windows 2000 Server
14 2 (0.548%) Mac OS X
14 2 (0.548%) Windows NT
15 1 (0.274%) CentOS
Processes & Methodologies
1 144 (39.45%) ITIL
2 120 (32.88%) Change Management
3 106 (29.04%) Problem Management
4 75 (20.55%) Service Management
5 53 (14.52%) Service Delivery
6 49 (13.42%) Project Management
7 47 (12.88%) Root Cause Analysis
8 35 (9.589%) ITSM
9 33 (9.041%) Release Management
10 29 (7.945%) Change Control
11 28 (7.671%) Disaster Recovery
12 25 (6.849%) Configuration Management
13 24 (6.575%) Stakeholder Management
13 24 (6.575%) Continuous Improvement
14 19 (5.205%) Business Continuity
15 18 (4.932%) Information Security
16 16 (4.384%) Security Management
17 15 (4.110%) Risk Management
18 14 (3.836%) Data Protection
18 14 (3.836%) Capacity Management
Programming Languages
1 70 (19.18%) SQL
2 25 (6.849%) Java
3 18 (4.932%) PowerShell
4 14 (3.836%) VBScript
5 12 (3.288%) Shell Script
6 9 (2.466%) JavaScript
6 9 (2.466%) Perl
7 8 (2.192%) PL/SQL
8 6 (1.644%) Python
8 6 (1.644%) C
9 5 (1.370%) C#
9 5 (1.370%) Bash shell
9 5 (1.370%) R
10 4 (1.096%) PHP
11 2 (0.548%) VBA
11 2 (0.548%) Korn
12 1 (0.274%) Jython
12 1 (0.274%) VB
12 1 (0.274%) Scala
12 1 (0.274%) C-shell
Qualifications
1 29 (7.945%) Security Cleared
2 28 (7.671%) Microsoft Certification
3 21 (5.753%) CISSP
4 19 (5.205%) MCSE
5 16 (4.384%) Degree
6 14 (3.836%) SC Cleared
7 12 (3.288%) ITIL Certification
8 11 (3.014%) DV Cleared
9 5 (1.370%) MCDST
9 5 (1.370%) CISA
9 5 (1.370%) CISM
9 5 (1.370%) HP APS
10 3 (0.822%) MCITP
10 3 (0.822%) CCNA
10 3 (0.822%) Cisco Certification
10 3 (0.822%) PRINCE2 Practitioner
11 2 (0.548%) MOS
12 1 (0.274%) Six Sigma Black Belt
12 1 (0.274%) GIAC
12 1 (0.274%) MBA
Quality Assurance & Compliance
1 48 (13.15%) SLA
2 20 (5.479%) ISO/IEC 27001
3 15 (4.110%) PCI DSS
4 11 (3.014%) COBIT
4 11 (3.014%) ISO/IEC 20000
5 9 (2.466%) Sarbanes-Oxley
6 5 (1.370%) HIPAA
7 4 (1.096%) QA
8 1 (0.274%) GxP
8 1 (0.274%) FATCA
System Software
1 49 (13.42%) Active Directory
2 31 (8.493%) VMware Infrastructure
3 10 (2.740%) Hyper-V
3 10 (2.740%) SRDF
4 9 (2.466%) XenServer
5 7 (1.918%) Oracle RAC
5 7 (1.918%) VMware ESX
6 5 (1.370%) Terminal Services
6 5 (1.370%) XenApp
7 3 (0.822%) vSphere
8 2 (0.548%) VMware ESXi
8 2 (0.548%) OpenSSO
8 2 (0.548%) XenDesktop
9 1 (0.274%) Terminal Server
9 1 (0.274%) Veritas Volume Manager
Systems Management
1 25 (6.849%) SCCM
2 19 (5.205%) SCOM
3 10 (2.740%) Control-M
4 8 (2.192%) Systems Management Server (SMS)
4 8 (2.192%) OpenView
4 8 (2.192%) WMI
5 7 (1.918%) BladeLogic
6 5 (1.370%) Data Guard
7 3 (0.822%) ServiceCenter
7 3 (0.822%) Backup Exec
7 3 (0.822%) OpenView Configuration Management
7 3 (0.822%) Zenoss
8 2 (0.548%) Symantec Enterprise Vault
8 2 (0.548%) BMC PATROL
8 2 (0.548%) Norton AntiVirus
8 2 (0.548%) DameWare
8 2 (0.548%) Oracle Enterprise Manager
8 2 (0.548%) WSUS
9 1 (0.274%) NetBackup
9 1 (0.274%) Unicenter
Vendors
1 84 (23.01%) Microsoft
2 60 (16.44%) Oracle
3 46 (12.60%) Citrix
4 43 (11.78%) Remedy
4 43 (11.78%) VMware
5 31 (8.493%) IBM
6 27 (7.397%) HP
7 26 (7.123%) Altiris
8 21 (5.753%) Cisco
9 19 (5.205%) Sybase
10 16 (4.384%) Reuters
11 15 (4.110%) Symantec
12 14 (3.836%) Lotus
13 13 (3.562%) Veritas
13 13 (3.562%) Red Hat
14 12 (3.288%) Dell
15 11 (3.014%) Bloomberg
16 10 (2.740%) NetApp
16 10 (2.740%) SAP
17 9 (2.466%) Juniper
City, London
The role will take responsibility for managing the current operational processes making suggested changes to ensure processes are streamlined to best meet the businesses needs, working to ITIL...
Rullion IT Plus
Rate: £300 - £370 per day
Posted: 20 May 2013
London
Working for a leading organisation supporting the network operations function, the Operations Analyst will be monitoring, measuring, reporting and suggesting improvements to traffic systems. The successful candidate will...
Connectus
Rate: £370 per day
Posted: 20 May 2013
City, London
Senior Analyst, ArcSight, ArcSight ESM, Security Event Management, SIEM, SOC, Security Operations Centre, SANS GCIA, ACSA... * Proficient in the operation and troubleshooting of computer operating systems such as...
Connections Recruitment Ltd.
Rate: £300 - £400 per annum
Posted: 21 May 2013
London
Application Support Analyst - Cash EquitiesOur global client require a proven Application Support Analyst - Cash Equities to join a team and focus on providing strong application support across the...
Rate: £475 - £495 per day
Posted: 21 May 2013
City, London
The Principal Responsibilities of this position are: - Incident management o Participate in Cash Equities IT critical incident management event... - Problem management o Confirm the actual impact for Cash...
iKas International
Rate: £400 - £495 per day
Posted: 20 May 2013
London
Skills required for Servicedesk Analyst are: - Knowledge of Dealing Room infrastructure environment - In-depth knowledge of PC hardware peripherals and Lotus Notes - Knowledge of MS Office suite and...
Coal IT Services
Rate: Up to £160 per day
Posted: 17 May 2013
City of London
Leader in FS requires experienced MI Business Analysts with solid delivery and management experience within UK retail/corporate banking.This role is to work on a divestment programme...
Hays Specialist Recruitment
Rate: £500.00 per day
Posted: 3 May 2013
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Excellent understanding of Management information solutions*Good understanding of workflow tools and their usage*Good understanding of Global Investment Banking *Good understanding of technical issues rolling out /supporting...
Rate: £400 - £500 per day
Posted: 11 May 2013
London
Knowledge and experience in implementing software (end to end development) using a range of software tools and languages such as PHP Perl, Python, Mysql, HTML, CSS, Javascript and...
Harvey Nash plc
Rate: £250 - £300 per day
Posted: 15 May 2013