The table below looks at the statistics for Incident Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Incident Management
Rank 208 221 240
Rank change year-on-year
+13 +19
Contract jobs citing Incident Management 235 231 194
As % of all contract IT jobs located in London 0.96% 0.92% 0.74%
As % of the Processes & Methodologies category 1.23% 1.19% 0.98%
Number of daily rates quoted 142 133 104
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£325 £355 £325
Average daily rate % change year-on-year
-8.45% +9.23%
90% offered a daily rate of more than £160 £176 £175
10% offered a daily rate of more than £500 £515 £504
UK excluding London average daily rate £304 £288 £330
% change year-on-year
+5.73% -12.87%
Number of hourly rates quoted 7 9 15
Average hourly rate £21.75 £15.50 £41.50
Average hourly rate % change year-on-year
+40.32% -62.65%
90% offered a hourly rate of more than £15.00 £13.00 £12.50
10% offered a hourly rate of more than £29.00 £21.65 £46.80
UK excluding London average hourly rate £16.50 £17.00 £14.50
% change year-on-year
-2.94% +17.24%
Incident Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
19054 19489 19712
As % of all contract IT jobs located in London 77.74% 77.56% 75.33%
Number of daily rates quoted 13487 13636 13293
Average daily rate £450 £450 £425
Average daily rate % change year-on-year
- +5.88%
90% offered a daily rate of more than £300 £300 £295
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £367 £363
% change year-on-year
+2.17% +1.24%
Number of hourly rates quoted 235 230 375
Average hourly rate £21.75 £20.93 £32.50
Average hourly rate % change year-on-year
+3.94% -35.61%
90% offered a hourly rate of more than £13.50 £13.00 £15.50
10% offered a hourly rate of more than £53.50 £50.40 £50.00
UK excluding London average hourly rate £25.75 £30.00 £30.00
% change year-on-year
-14.16% -

Incident Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in London

Incident Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the London region.

Incident Management Daily Rate Trend in London

Incident Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the London region over the 3 months to 23 September 2014.

Incident Management Daily Rate Histogram in London

Incident Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the London region.

Incident Management Hourly Rate Trend in London

Incident Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the London region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +30 62 £365 -14.11% 22
Bromley +1 2 - -
Docklands, London - 2 £365 -
Kingston Upon Thames - 1 £138 -
Uxbridge - - - -
Croydon - - - - 2
Canary Wharf - - - -
Incident Management
England

Incident Management
Top 30 Related IT Skills in London

For the 6 months to 23 September 2014, IT contractor jobs across the London region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 204 (46.90%) ITIL
2 151 (34.71%) Windows
3 111 (25.52%) Finance
4 100 (22.99%) Problem Management
5 99 (22.76%) Change Management
6 98 (22.53%) Service Management
7 97 (22.30%) Active Directory
8 80 (18.39%) Banking
9 74 (17.01%) Oracle
10 72 (16.55%) Microsoft
11 71 (16.32%) SQL
12 67 (15.40%) MS Excel
13 66 (15.17%) UNIX
14 62 (14.25%) Service Delivery
15 56 (12.87%) MS Office
16 54 (12.41%) Citrix
17 53 (12.18%) SLA
17 53 (12.18%) Windows 7
18 50 (11.49%) SQL Server
19 48 (11.03%) Linux
20 47 (10.80%) Investment Banking
21 45 (10.34%) HP
22 44 (10.11%) Information Security
23 39 (8.97%) Project Management
24 37 (8.51%) Management Information System
24 37 (8.51%) Windows XP
25 35 (8.05%) VMware
26 34 (7.82%) DNS
27 33 (7.59%) ITSM
27 33 (7.59%) Analytical Skills

Incident Management
Top Related IT Skills in London by Category

For the 6 months to 23 September 2014, IT contractor jobs across the London region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 24 (5.52%) SharePoint
2 19 (4.37%) MS Exchange
3 17 (3.91%) WebSphere
4 14 (3.22%) Apache
5 13 (2.99%) WebLogic
6 12 (2.76%) Tomcat
6 12 (2.76%) Exchange Server 2010
7 10 (2.30%) SharePoint 2010
8 7 (1.61%) WebSphere Application Server
8 7 (1.61%) IIS
9 6 (1.38%) SharePoint 2013
10 5 (1.15%) WorkSite
10 5 (1.15%) Blackberry Enterprise Server
11 4 (0.92%) FileNet
11 4 (0.92%) TIBCO EMS
11 4 (0.92%) Oracle Service Bus
11 4 (0.92%) Lync
12 3 (0.69%) MS Project Server
12 3 (0.69%) IBM HTTP Server
12 3 (0.69%) IBM Notes
Applications
1 67 (15.40%) MS Excel
2 56 (12.87%) MS Office
3 14 (3.22%) MS PowerPoint
4 10 (2.30%) MS Project
5 5 (1.15%) Spreadsheet
6 4 (0.92%) MS Visio
Business Applications
1 11 (2.53%) Remedy ITSM
2 5 (1.15%) Oracle EBS
3 3 (0.69%) SAP CRM
3 3 (0.69%) Siebel Analytics
4 2 (0.46%) SunGard Stream Ubix
4 2 (0.46%) SunGard Stream Clearvision
4 2 (0.46%) Oracle BPM
4 2 (0.46%) Markit EDM
4 2 (0.46%) SAP Payroll
4 2 (0.46%) HFM
4 2 (0.46%) assyst
4 2 (0.46%) SAP HR
5 1 (0.23%) WebTrends
5 1 (0.23%) Oracle EBS R12
5 1 (0.23%) Cordys
5 1 (0.23%) Oracle Retail
Cloud Services
1 7 (1.61%) Office 365
2 4 (0.92%) SaaS
3 2 (0.46%) Cloud Computing
Communications & Networking
1 34 (7.82%) DNS
2 29 (6.67%) Firewall
3 20 (4.60%) DHCP
4 18 (4.14%) LDAP
5 16 (3.68%) SSL
5 16 (3.68%) VPN
6 14 (3.22%) TCP/IP
7 13 (2.99%) Cisco ASA
8 12 (2.76%) Internet
9 10 (2.30%) SAN
10 8 (1.84%) LAN
10 8 (1.84%) VoIP
11 7 (1.61%) WAN
11 7 (1.61%) IP Telephony
12 6 (1.38%) Wireless
13 5 (1.15%) iSCSI
13 5 (1.15%) Intrusion Detection
13 5 (1.15%) HTTP
13 5 (1.15%) Fibre Channel
14 4 (0.92%) Unified Communications
Database & Business Intelligence
1 50 (11.49%) SQL Server
2 15 (3.45%) Oracle Database
3 13 (2.99%) SQL Server Reporting Services
4 11 (2.53%) Relational Database
5 9 (2.07%) Oracle Database 10g
6 8 (1.84%) MySQL
6 8 (1.84%) Oracle Database 12c
7 4 (0.92%) Oracle Database 11g
7 4 (0.92%) Data Warehouse
7 4 (0.92%) RDBMS
8 3 (0.69%) Oracle Reports
8 3 (0.69%) OLAP
8 3 (0.69%) Oracle OLAP
8 3 (0.69%) DataStage
8 3 (0.69%) EDRMS
8 3 (0.69%) Siebel EIM
8 3 (0.69%) Oracle BI EE
8 3 (0.69%) SQL Server 2008
8 3 (0.69%) Oracle ODI
9 2 (0.46%) Essbase
Development Applications
1 14 (3.22%) Team Foundation Server
2 12 (2.76%) JIRA
3 3 (0.69%) Maven
3 3 (0.69%) VSS/SourceSafe
3 3 (0.69%) ClearCase
3 3 (0.69%) Toad
4 2 (0.46%) Ant
4 2 (0.46%) MSI
4 2 (0.46%) Subversion
4 2 (0.46%) TeamCity
4 2 (0.46%) Visual Studio
5 1 (0.23%) Git (software)
5 1 (0.23%) Lombardi
5 1 (0.23%) WinDbg
5 1 (0.23%) Jenkins
5 1 (0.23%) SQL Server Management Studio (SSMS)
5 1 (0.23%) JUnit
5 1 (0.23%) Oracle Forms
5 1 (0.23%) QuickTest Pro
5 1 (0.23%) PowerBuilder
General
1 111 (25.52%) Finance
2 80 (18.39%) Banking
3 47 (10.80%) Investment Banking
4 27 (6.21%) Financial Institution
5 20 (4.60%) Law
6 15 (3.45%) Retail
7 14 (3.22%) Legal
7 14 (3.22%) Front Office
8 9 (2.07%) Telecoms
9 4 (0.92%) Mandarin Language
9 4 (0.92%) Billing
9 4 (0.92%) Publishing
10 3 (0.69%) Back Office
10 3 (0.69%) French Language
11 2 (0.46%) Games
11 2 (0.46%) International Banking
11 2 (0.46%) Private Banking
11 2 (0.46%) Marketing
12 1 (0.23%) Wholesale Banking
12 1 (0.23%) Corporate Banking
Job Titles
1 139 (31.95%) Analyst
2 46 (10.57%) Support Analyst
3 42 (9.66%) Applications Support
4 34 (7.82%) Service Analyst
5 33 (7.59%) Service Manager
6 28 (6.44%) Consultant
7 26 (5.98%) Service Desk Analyst
8 20 (4.60%) IT Support
9 18 (4.14%) 2nd Line Support
10 17 (3.91%) Applications Support Analyst
10 17 (3.91%) Support Engineer
10 17 (3.91%) DBA
11 15 (3.45%) Project Manager
11 15 (3.45%) Desktop Support
12 14 (3.22%) Oracle DBA
13 13 (2.99%) Team Leader
13 13 (2.99%) Administrator
14 12 (2.76%) 1st Line Support
14 12 (2.76%) Security Analyst
14 12 (2.76%) Incident Analyst
Libraries, Frameworks & Software Standards
1 28 (6.44%) Middleware
2 13 (2.99%) Web Services
3 10 (2.30%) .NET
4 9 (2.07%) J2EE
5 8 (1.84%) JMS
5 8 (1.84%) HTML
6 6 (1.38%) Oracle Fusion
7 5 (1.15%) FIX Protocol
7 5 (1.15%) WebSphere MQ
7 5 (1.15%) SOAP
7 5 (1.15%) CSS
8 4 (0.92%) XML
8 4 (0.92%) Spring
8 4 (0.92%) WebCenter
9 3 (0.69%) .NET Framework
9 3 (0.69%) Java EE
9 3 (0.69%) LAMP
9 3 (0.69%) ASP.NET
10 2 (0.46%) Swing
10 2 (0.46%) J2SE
Miscellaneous
1 37 (8.51%) Management Information System
2 33 (7.59%) Analytical Skills
3 26 (5.98%) Blackberry
4 18 (4.14%) Client/Server
5 16 (3.68%) Hedge funds
6 10 (2.30%) Computer Science
7 9 (2.07%) Credit Risk
7 9 (2.07%) CESG
8 8 (1.84%) CESG CLAS
8 8 (1.84%) Fixed Income
8 8 (1.84%) RMADS
8 8 (1.84%) Video Conferencing
8 8 (1.84%) Mobile App
8 8 (1.84%) iPad
9 7 (1.61%) User Experience
9 7 (1.61%) Replication
10 6 (1.38%) Clustering
10 6 (1.38%) E-Learning
11 5 (1.15%) Foreign Exchange (FX)
11 5 (1.15%) CMDB
Operating Systems
1 151 (34.71%) Windows
2 66 (15.17%) UNIX
3 53 (12.18%) Windows 7
4 48 (11.03%) Linux
5 37 (8.51%) Windows XP
6 29 (6.67%) Windows Server 2008
7 24 (5.52%) Windows Server 2003
8 13 (2.99%) Windows Server 2012
9 11 (2.53%) Red Hat Enterprise Linux
9 11 (2.53%) Solaris
10 8 (1.84%) Apple iOS
10 8 (1.84%) Windows 8
11 4 (0.92%) SUSE
11 4 (0.92%) Android
11 4 (0.92%) AIX
12 3 (0.69%) Mac OS X
13 2 (0.46%) Windows Vista
13 2 (0.46%) Windows 2000 Server
13 2 (0.46%) HPUX
14 1 (0.23%) NetWare
Processes & Methodologies
1 204 (46.90%) ITIL
2 100 (22.99%) Problem Management
3 99 (22.76%) Change Management
4 98 (22.53%) Service Management
5 62 (14.25%) Service Delivery
6 44 (10.11%) Information Security
7 39 (8.97%) Project Management
8 33 (7.59%) ITSM
9 32 (7.36%) Configuration Management
10 31 (7.13%) Disaster Recovery
11 30 (6.90%) Risk Management
11 30 (6.90%) User Acceptance Testing
12 27 (6.21%) Migration
13 24 (5.52%) Stakeholder Management
14 22 (5.06%) ITIL V3
15 20 (4.60%) Release Management
16 19 (4.37%) Performance Tuning
16 19 (4.37%) Penetration Testing
17 18 (4.14%) Agile Software Development
18 17 (3.91%) Continuous Improvement
Programming Languages
1 71 (16.32%) SQL
2 21 (4.83%) PowerShell
3 20 (4.60%) Java
4 16 (3.68%) Shell Script
5 14 (3.22%) VBScript
6 9 (2.07%) Perl
7 7 (1.61%) VB
7 7 (1.61%) Bash Shell
8 6 (1.38%) Korn
8 6 (1.38%) PL/SQL
8 6 (1.38%) C#
9 5 (1.15%) C
9 5 (1.15%) Jython
9 5 (1.15%) Scala
9 5 (1.15%) C-shell
10 4 (0.92%) Python
10 4 (0.92%) PHP
10 4 (0.92%) JavaScript
11 3 (0.69%) T-SQL
12 2 (0.46%) XAML
Qualifications
1 29 (6.67%) Degree
2 24 (5.52%) Security Cleared
3 22 (5.06%) ITIL Certification
4 20 (4.60%) Microsoft Certification
5 18 (4.14%) ITIL Foundation Certificate
6 17 (3.91%) SC Cleared
6 17 (3.91%) CISSP
7 12 (2.76%) Cisco Certification
7 12 (2.76%) CCNA
8 11 (2.53%) MCSE
9 9 (2.07%) CISA
10 7 (1.61%) CISM
10 7 (1.61%) MCITP
11 5 (1.15%) VMware Certified Professional (VCP)
11 5 (1.15%) RHCT
11 5 (1.15%) RHCE
12 4 (0.92%) CCNP
12 4 (0.92%) MCP
12 4 (0.92%) DV Cleared
13 3 (0.69%) NCDA
Quality Assurance & Compliance
1 53 (12.18%) SLA
2 20 (4.60%) ISO/IEC 27001
3 12 (2.76%) Sarbanes-Oxley
4 7 (1.61%) COBIT
5 6 (1.38%) QA
6 2 (0.46%) Data Quality
7 1 (0.23%) Dodd-Frank
7 1 (0.23%) PCI DSS
System Software
1 97 (22.30%) Active Directory
2 24 (5.52%) VMware Infrastructure
3 17 (3.91%) XenApp
4 10 (2.30%) Oracle RAC
5 9 (2.07%) VMware ESX
5 9 (2.07%) vSphere
6 6 (1.38%) NFS
7 4 (0.92%) XenDesktop
7 4 (0.92%) Microsoft App-V
8 3 (0.69%) Veritas Cluster Server
9 2 (0.46%) Citrix Presentation Server
9 2 (0.46%) Terminal Services
10 1 (0.23%) Oracle RMAN
10 1 (0.23%) Nmap
10 1 (0.23%) Veritas Volume Manager
Systems Management
1 16 (3.68%) SCCM
2 8 (1.84%) Data Guard
3 7 (1.61%) Backup Exec
4 6 (1.38%) HP SIM
5 5 (1.15%) MIMEsweeper
5 5 (1.15%) MAILsweeper
5 5 (1.15%) Nagios
6 4 (0.92%) Oracle Enterprise Manager
6 4 (0.92%) Puppet
6 4 (0.92%) HP Operations Orchestration
7 3 (0.69%) HP Quality Center
7 3 (0.69%) Cisco CUCM
7 3 (0.69%) Symantec Enterprise Vault
7 3 (0.69%) Zenoss
7 3 (0.69%) Control-M
7 3 (0.69%) WMI
8 2 (0.46%) WSUS
8 2 (0.46%) Systems Management Server (SMS)
8 2 (0.46%) CA SiteMinder
8 2 (0.46%) OpenView
Vendors
1 74 (17.01%) Oracle
2 72 (16.55%) Microsoft
3 54 (12.41%) Citrix
4 45 (10.34%) HP
5 35 (8.05%) VMware
6 31 (7.13%) Remedy
6 31 (7.13%) Cisco
7 25 (5.75%) IBM
8 20 (4.60%) ServiceNow
9 16 (3.68%) Juniper
10 13 (2.99%) Bloomberg
11 12 (2.76%) Reuters
11 12 (2.76%) BMC
12 11 (2.53%) NetApp
12 11 (2.53%) SAP
13 9 (2.07%) Symantec
14 8 (1.84%) JBoss
14 8 (1.84%) Sybase
14 8 (1.84%) Red Hat
14 8 (1.84%) Salesforce.com
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