The first table below looks at the demand for the Customer Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Customer Analyst
Rank 511 547 559
Rank change year-on-year
+36 +12
Contract jobs requiring a Customer Analyst 18 37 25
As % of all contract IT jobs located in the UK 0.039% 0.063% 0.041%
As % of the Job Titles category 0.042% 0.069% 0.044%
Number of daily rates quoted 10 11 13
Average daily rate £338 £275 £325
Average daily rate % change year-on-year
+22.72% -15.38%
90% offered a daily rate of more than £282 £235 £74
10% offered a daily rate of more than £600 £375 £423
UK excluding London average daily rate £400 £275 £205
% change year-on-year
+45.45% +34.14%
Number of hourly rates quoted 2 3 5
Average hourly rate £9.38 £11.50 £12.50
Average hourly rate % change year-on-year
-18.47% -8.00%
90% offered a hourly rate of more than £8.48 £10.70 £9.00
10% offered a hourly rate of more than £10.28 £11.90 £90.00
UK excluding London average hourly rate £9.38 £11.50 £12.50
% change year-on-year
-18.47% -8.00%
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category
42733 53947 56601
As % of all contract IT jobs located in the UK 92.11% 92.50% 92.72%
Number of daily rates quoted 24507 29722 30764
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2112 2572 2930
Average hourly rate £18.50 £18.50 £20.00
Average hourly rate % change year-on-year
- -7.50%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.50 £40.00 £41.38
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%

Customer Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Analyst within the UK as a proportion of the total demand within the Job Titles category.

Customer Analyst Jobs Demand Trend

Customer Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Analyst within the UK.

Customer Analyst Daily Rate Trend

Customer Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Analyst within the UK over the 3 months to 24 May 2013.

Customer Analyst Daily Rate Histogram

Customer Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Analyst within the UK.

Customer Analyst Hourly Rate Trend

Customer Analyst
Top 20 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Analyst within the UK over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
England +41 18 £338 +22.72%
London +41 9 £325 +18.18%
City of London +17 4 £338 +10.65%
South East +12 3 £359 +10.38%
South West +27 2 £400 +6.66%
Berkshire +12 2 £118 -
Yorkshire +3 2 - -
Bradford - 2 - -
West Yorkshire - 2 - -
East of England +18 1 - -
North West +13 1 - -
East Sussex +10 1 £600 +84.61%
Wiltshire +1 1 - -
Bracknell -16 1 £118 -
Cambridgeshire - 1 - -
Swindon - 1 - -
Reading - 1 - -
Manchester - 1 - -
Cambridge - 1 - -
Brighton - 1 £600 -

Customer Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs within the UK that cited Customer Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Customer Analyst in their job title.

1 18 (64.29%) SAS
1 18 (64.29%) Customer Insight
2 14 (50.00%) Marketing
3 12 (42.86%) SQL
4 7 (25.00%) Degree
4 7 (25.00%) Analytics
5 6 (21.43%) Predictive Modelling
5 6 (21.43%) Finance
6 5 (17.86%) Retail
6 5 (17.86%) CHAID
7 4 (14.29%) SPSS
7 4 (14.29%) CRM
7 4 (14.29%) Statistics
7 4 (14.29%) Mathematics
7 4 (14.29%) Data Management
8 3 (10.71%) Data Analysis
8 3 (10.71%) Economics
8 3 (10.71%) Computer Science
8 3 (10.71%) VBA
8 3 (10.71%) SQL Server
8 3 (10.71%) Statistical Modelling
8 3 (10.71%) Business Analytics
9 2 (7.143%) Data Modelling
9 2 (7.143%) Data Mining
9 2 (7.143%) Customer Intelligence
9 2 (7.143%) Active Directory
9 2 (7.143%) Banking
9 2 (7.143%) GAP Analysis
9 2 (7.143%) Telecoms
9 2 (7.143%) Email Marketing

Customer Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs within the UK that cited Customer Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Customer Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (64.29%) SAS
Applications
1 4 (14.29%) SPSS
2 1 (3.571%) MS Office
2 1 (3.571%) MS Excel
Business Applications
1 1 (3.571%) SiteCatalyst
1 1 (3.571%) Google Analytics
1 1 (3.571%) Oracle Financials
Database & Business Intelligence
1 3 (10.71%) SQL Server
2 2 (7.143%) Data Mining
2 2 (7.143%) Base SAS
General
1 14 (50.00%) Marketing
2 6 (21.43%) Finance
3 5 (17.86%) Retail
4 2 (7.143%) Banking
4 2 (7.143%) Telecoms
5 1 (3.571%) Games
5 1 (3.571%) Billing
Miscellaneous
1 4 (14.29%) Statistics
1 4 (14.29%) Mathematics
2 3 (10.71%) Economics
2 3 (10.71%) Computer Science
3 2 (7.143%) Reference Data
4 1 (3.571%) iPad
4 1 (3.571%) Mainframe
Processes & Methodologies
1 18 (64.29%) Customer Insight
2 7 (25.00%) Analytics
3 6 (21.43%) Predictive Modelling
4 5 (17.86%) CHAID
5 4 (14.29%) CRM
5 4 (14.29%) Data Management
6 3 (10.71%) Data Analysis
6 3 (10.71%) Statistical Modelling
6 3 (10.71%) Business Analytics
7 2 (7.143%) Data Modelling
7 2 (7.143%) Customer Intelligence
7 2 (7.143%) GAP Analysis
7 2 (7.143%) Email Marketing
7 2 (7.143%) Data Protection
8 1 (3.571%) Stakeholder Engagement
8 1 (3.571%) Operations Research
8 1 (3.571%) Direct Marketing
8 1 (3.571%) Customer Analytics
Programming Languages
1 12 (42.86%) SQL
2 3 (10.71%) VBA
3 1 (3.571%) SAS Macro
Qualifications
1 7 (25.00%) Degree
Quality Assurance & Compliance
1 1 (3.571%) QA
System Software
1 2 (7.143%) Active Directory
Vendors
1 1 (3.571%) Omniture
1 1 (3.571%) Google
1 1 (3.571%) Alterian
1 1 (3.571%) Epiphany
1 1 (3.571%) Citrix
1 1 (3.571%) Microsoft
1 1 (3.571%) Adobe
1 1 (3.571%) Remedy
1 1 (3.571%) Oracle
Cambridge, Cambridgeshire
My Cambridge based financial client is looking for a Customer Services/Service Desk Analyst with experience working on a service desk or in a call centre with exposure...
Harvey Nash plc
Rate: £9 - £12 per hour
Posted: 21 May 2013
City of London
Be able to present to the client as part of the team Qualifications: Bachelor's Degree in Mathematics, Statistics, Marketing, Economics, Computer Science, Information technology or Human-Computer...
Salt
Rate: £350 - £400 per day
Posted: 25 May 2013
London
Excellent stakeholder management and communication skills are vital. A good knowledge of digital / e-commerce. This is an analyst position but applicants need to be self sufficient in...
Hydrogen Group
Rate: £450.00 per day
Posted: 22 May 2013