The table below looks at the statistics for the Customer Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Customer Analyst
Rank 813 868 856
Rank change year-on-year
+55 -12
Permanent jobs requiring a Customer Analyst 77 65 48
As % of all permanent IT jobs located in the UK 0.070% 0.054% 0.043%
As % of the Job Titles category 0.074% 0.057% 0.045%
Number of salaries quoted 63 54 42
Average salary £33,250 £35,000 £39,250
Average salary % change year-on-year
-5.00% -10.82%
90% offered a salary of more than £20,000 £18,500 £19,000
10% offered a salary of more than £56,750 £50,000 £49,750
UK excluding London average salary £24,500 £24,750 £22,000
% change year-on-year
-1.01% +12.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104696 113578 106402
As % of all permanent IT jobs located in the UK 94.64% 94.59% 94.75%
Number of salaries quoted 85538 92124 88516
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Customer Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Analyst Jobs Demand Trend in the UK

Customer Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Analyst within the UK.

Customer Analyst Salary Trend in the UK

Customer Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Analyst over the 3 months to 24 April 2015 within the UK.

Customer Analyst Salary Histogram in the UK

Customer Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Analyst within the UK over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 73 £34,000 -2.85% 13
London +38 35 £40,000 -13.51% 5
South East +26 15 £30,750 +11.81% 2
East Midlands +24 9 £22,500 -39.18% 4
Derbyshire +20 6 - -
Derby +18 6 - -
Berkshire 0 6 £24,500 -
City of London +34 5 £45,000 +28.57%
South West -26 5 £20,000 +8.10% 1
Oxfordshire - 4 £25,000 - 1
Surrey - 4 £45,000 -
Guildford - 4 £45,000 -
East of England +19 3 £21,500 -38.57%
North West +9 3 £34,000 -9.33% 1
Nottinghamshire - 3 £22,500 -
Somerset - 3 £20,000 -
Bath - 3 £20,000 -
Manchester - 3 £34,000 - 1
Reading - 3 £31,500 -
Worksop - 3 £22,500 -
Bedfordshire - 3 £21,500 -
Ealing - 3 £60,000 -
Yorkshire -1 2 £25,750 +14.44%
Cornwall - 2 £19,500 -
Oxford - 2 - - 1
Banbury - 2 £25,000 -
Coventry - 2 £19,500 -
Dunstable - 2 £22,000 -
West Midlands - 2 £19,500 -
West Yorkshire +10 1 £30,000 +33.33%

Customer Analyst
Top 30 Related IT Skills

For the 6 months to 24 April 2015, IT jobs within the UK that cited Customer Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Analyst in their job title.

1 67 (47.18%) SQL
2 57 (40.14%) Analytics
3 53 (37.32%) Customer Insight
4 47 (33.10%) Marketing
5 40 (28.17%) Analytical Skills
6 39 (27.46%) Finance
7 35 (24.65%) SAS
8 34 (23.94%) Degree
9 32 (22.54%) CRM
10 27 (19.01%) Oracle
11 26 (18.31%) MS Excel
12 25 (17.61%) MS Office
12 25 (17.61%) ITIL
13 24 (16.90%) Business Intelligence
13 24 (16.90%) SPSS
14 20 (14.08%) Data Mining
15 19 (13.38%) SLA
15 19 (13.38%) Customer Analytics
16 17 (11.97%) Tableau
16 17 (11.97%) Customer Segmentation
16 17 (11.97%) Time Management
16 17 (11.97%) Microsoft
17 15 (10.56%) Retail
18 14 (9.86%) Data Analysis
18 14 (9.86%) Google
18 14 (9.86%) Direct Marketing
18 14 (9.86%) Oracle Database
19 13 (9.15%) Propensity Modelling
19 13 (9.15%) Incident Management
19 13 (9.15%) Business Analysis

Customer Analyst
Top Related IT Skills by Category

For the 6 months to 24 April 2015, IT jobs within the UK that cited Customer Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (24.65%) SAS
2 6 (4.23%) SharePoint
3 3 (2.11%) IIS
Applications
1 26 (18.31%) MS Excel
2 25 (17.61%) MS Office
3 24 (16.90%) SPSS
4 4 (2.82%) MS PowerPoint
5 3 (2.11%) FastStats
6 2 (1.41%) EViews
7 1 (0.70%) Stata
7 1 (0.70%) MS Visio
Business Applications
1 6 (4.23%) Remedy ITSM
2 3 (2.11%) Unica
3 1 (0.70%) Adobe Campaign
3 1 (0.70%) WebTrends
3 1 (0.70%) SAP Oil and Gas
Cloud Services
1 12 (8.45%) Google Analytics
2 10 (7.04%) SaaS
3 2 (1.41%) PaaS
3 2 (1.41%) SmartFocus
Communications & Networking
1 4 (2.82%) Internet
2 2 (1.41%) Broadband
2 2 (1.41%) SMS
Database & Business Intelligence
1 20 (14.08%) Data Mining
2 14 (9.86%) Oracle Database
3 11 (7.75%) Data Warehouse
3 11 (7.75%) QlikView
3 11 (7.75%) Oracle Database 11g
3 11 (7.75%) MySQL
4 10 (7.04%) Spotfire
4 10 (7.04%) Big Data
5 7 (4.93%) SQL Server
5 7 (4.93%) Oracle Reports
6 4 (2.82%) SQL Server Reporting Services
6 4 (2.82%) SQL Server Integration Services
6 4 (2.82%) Oracle BI EE
7 2 (1.41%) Crystal Reports
8 1 (0.70%) MS Access
8 1 (0.70%) Star Schema
8 1 (0.70%) Relational Database
Development Applications
1 1 (0.70%) Toad
General
1 47 (33.10%) Marketing
2 39 (27.46%) Finance
3 15 (10.56%) Retail
4 9 (6.34%) Pharmaceutical
5 7 (4.93%) Banking
5 7 (4.93%) German Language
6 6 (4.23%) Online Betting
6 6 (4.23%) French Language
6 6 (4.23%) Advertising
7 4 (2.82%) Telecoms
8 3 (2.11%) Financial Institution
8 3 (2.11%) Manufacturing
8 3 (2.11%) Retail Banking
8 3 (2.11%) Italian Language
8 3 (2.11%) Spanish Language
9 2 (1.41%) Publishing
10 1 (0.70%) Games
10 1 (0.70%) Electronics
Libraries, Frameworks & Software Standards
1 4 (2.82%) .NET
2 3 (2.11%) ASP.NET
2 3 (2.11%) HTML
2 3 (2.11%) XML
3 2 (1.41%) COM
4 1 (0.70%) ADO
Miscellaneous
1 40 (28.17%) Analytical Skills
2 12 (8.45%) Social Media
3 7 (4.93%) Visualisation
4 6 (4.23%) Mathematics
4 6 (4.23%) Data Extraction
5 5 (3.52%) Statistics
6 4 (2.82%) Management Information System
6 4 (2.82%) Economics
7 3 (2.11%) User Experience
8 2 (1.41%) Digital Media
8 2 (1.41%) Enterprise Software
9 1 (0.70%) Mobile Payment
9 1 (0.70%) DTV
9 1 (0.70%) Computer Science
9 1 (0.70%) Open Source
Operating Systems
1 13 (9.15%) UNIX
2 10 (7.04%) Linux
3 3 (2.11%) Windows
4 1 (0.70%) Windows 7
Processes & Methodologies
1 57 (40.14%) Analytics
2 53 (37.32%) Customer Insight
3 32 (22.54%) CRM
4 25 (17.61%) ITIL
5 24 (16.90%) Business Intelligence
6 19 (13.38%) Customer Analytics
7 17 (11.97%) Customer Segmentation
7 17 (11.97%) Time Management
8 14 (9.86%) Data Analysis
8 14 (9.86%) Direct Marketing
9 13 (9.15%) Incident Management
9 13 (9.15%) Business Analysis
9 13 (9.15%) E-Commerce
9 13 (9.15%) Data Modelling
9 13 (9.15%) Propensity Modelling
10 12 (8.45%) Customer Analysis
11 9 (6.34%) Root Cause Analysis
11 9 (6.34%) Customer Intelligence
11 9 (6.34%) CHAID
11 9 (6.34%) Stakeholder Management
Programming Languages
1 67 (47.18%) SQL
2 13 (9.15%) T-SQL
3 12 (8.45%) R
4 10 (7.04%) PL/SQL
5 8 (5.63%) Java
6 6 (4.23%) VBA
7 4 (2.82%) C
7 4 (2.82%) C#
7 4 (2.82%) MATLAB
8 3 (2.11%) C++
8 3 (2.11%) VB
9 1 (0.70%) Python
9 1 (0.70%) PHP
Qualifications
1 34 (23.94%) Degree
2 5 (3.52%) ITIL Certification
3 2 (1.41%) ISTQB
3 2 (1.41%) ISEB
4 1 (0.70%) Microsoft Certification
4 1 (0.70%) SC Cleared
4 1 (0.70%) Security Cleared
4 1 (0.70%) ITIL Foundation Certificate
4 1 (0.70%) HND
Quality Assurance & Compliance
1 19 (13.38%) SLA
2 3 (2.11%) ISO 9001
3 2 (1.41%) QA
4 1 (0.70%) ISO 9000
System Software
1 4 (2.82%) Active Directory
Systems Management
1 8 (5.63%) Nagios
2 7 (4.93%) Kibana
3 6 (4.23%) ServiceCenter
Vendors
1 27 (19.01%) Oracle
2 17 (11.97%) Microsoft
2 17 (11.97%) Tableau
3 14 (9.86%) Google
4 11 (7.75%) Business Objects
5 8 (5.63%) New Relic
6 7 (4.93%) SAP
7 6 (4.23%) HP
7 6 (4.23%) Remedy
8 5 (3.52%) Alterian
9 3 (2.11%) Citrix
10 2 (1.41%) Cognos
10 2 (1.41%) Cisco
10 2 (1.41%) ServiceNow
11 1 (0.70%) LexisNexis
11 1 (0.70%) IBM
11 1 (0.70%) Adobe
11 1 (0.70%) Chordiant
11 1 (0.70%) Computacenter
11 1 (0.70%) Aprimo
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London
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East Midlands
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East Midlands
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