The table below looks at the statistics for the Technical Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Engineer in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Technical Support Engineer
Rank 576 538 558
Rank change year-on-year
-38 +20
Contract jobs requiring a Technical Support Engineer 30 36 35
As % of all contract IT jobs located in the UK 0.052% 0.068% 0.060%
As % of the Job Titles category 0.057% 0.074% 0.064%
Number of daily rates quoted 17 15 17
Average daily rate
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£190 £250 £225
Average daily rate % change year-on-year
-24.00% +11.11%
90% offered a daily rate of more than £116 £181 £135
10% offered a daily rate of more than £390 £300 £382
UK excluding London average daily rate £270 £250 £238
% change year-on-year
+8.00% +5.26%
Number of hourly rates quoted 8 4 2
Average hourly rate £18.00 £17.50 £14.15
Average hourly rate % change year-on-year
+2.85% +23.65%
90% offered a hourly rate of more than £11.35 £13.55 £11.47
10% offered a hourly rate of more than £24.75 £20.75 £16.83
UK excluding London average hourly rate £18.00 £19.00 £14.15
% change year-on-year
-5.26% +34.25%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52499 48968 54351
As % of all contract IT jobs located in the UK 90.83% 92.75% 92.95%
Number of daily rates quoted 32042 29332 30408
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 2057 2099 2690
Average hourly rate £17.00 £17.00 £18.06
Average hourly rate % change year-on-year
- -5.86%
90% offered a hourly rate of more than £10.50 £11.00 £11.34
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

Technical Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Engineer Jobs Demand Trend in the UK

Technical Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Engineer within the UK.

Technical Support Engineer Daily Rate Trend in the UK

Technical Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Engineer within the UK over the 3 months to 22 September 2014.

Technical Support Engineer Daily Rate Histogram in the UK

Technical Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Engineer within the UK.

Technical Support Engineer Hourly Rate Trend in the UK

Technical Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support Engineer within the UK over the 3 months to 22 September 2014.

Technical Support Engineer Hourly Rate Histogram in the UK

Technical Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Engineer within the UK over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 28 £190 -24.00% 35
London +8 10 £177 -58.25% 9
South East -6 9 £450 +80.00% 14
Berkshire +11 4 £450 +50.00% 8
East of England -29 4 £158 -10.00% 3
Somerset -9 3 £350 - 1
South West -32 3 £350 - 4
Reading - 3 £450 - 3
North West -3 2 £270 -
East Sussex - 2 £150 -
Cambridgeshire - 2 £204 - 2
City of London +25 1 - - 4
Surrey +2 1 - - 1
Merseyside -1 1 - -
Liverpool -3 1 - -
Edinburgh -3 1 - - 2
South Wales -7 1 - -
Cardiff -10 1 - -
Scotland -12 1 - - 3
Wales -29 1 - -
Farnborough - 1 - -
Suffolk - 1 £190 -
Hampshire - 1 - - 1
Ipswich - 1 £190 -
Egham - 1 - -
Cambridge - 1 £288 - 1
Buckinghamshire - 1 - - 1
Lancashire - 1 £270 -
Leicestershire - - - -
Lincolnshire - - - -

Technical Support Engineer
Top 30 Related IT Skills

For the 6 months to 22 September 2014, IT contractor jobs within the UK that cited Technical Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Engineer in their job title.

1 50 (67.57%) Windows
2 31 (41.89%) Microsoft
3 29 (39.19%) Active Directory
4 26 (35.14%) MS Exchange
4 26 (35.14%) TCP/IP
5 25 (33.78%) VMware
5 25 (33.78%) Windows Server 2008
6 21 (28.38%) Exchange Server 2010
7 17 (22.97%) Windows 7
7 17 (22.97%) SQL
7 17 (22.97%) MS Office
8 15 (20.27%) Linux
8 15 (20.27%) Windows Server 2003
9 14 (18.92%) DNS
10 13 (17.57%) SAN
10 13 (17.57%) Firewall
11 12 (16.22%) Citrix
11 12 (16.22%) UNIX
11 12 (16.22%) SQL Server
11 12 (16.22%) Windows Server 2012
11 12 (16.22%) Exchange Server 2003
12 11 (14.86%) LAN
13 10 (13.51%) .NET
13 10 (13.51%) MS Excel
13 10 (13.51%) VMware Infrastructure
13 10 (13.51%) Exchange Server 2007
14 9 (12.16%) Windows 8
14 9 (12.16%) HTML
14 9 (12.16%) JavaScript
15 8 (10.81%) Terminal Services

Technical Support Engineer
Top Related IT Skills by Category

For the 6 months to 22 September 2014, IT contractor jobs within the UK that cited Technical Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (35.14%) MS Exchange
2 21 (28.38%) Exchange Server 2010
3 12 (16.22%) Exchange Server 2003
4 10 (13.51%) Exchange Server 2007
5 6 (8.11%) ColdFusion
6 3 (4.05%) Blackberry Enterprise Server
6 3 (4.05%) SharePoint
6 3 (4.05%) Lync
7 2 (2.70%) Exchange Server 2013
7 2 (2.70%) Exchange Server 2000
7 2 (2.70%) IIS
8 1 (1.35%) Apache
8 1 (1.35%) SharePoint 2010
8 1 (1.35%) SharePoint 2013
Applications
1 17 (22.97%) MS Office
2 10 (13.51%) MS Excel
3 1 (1.35%) MS Visio
Cloud Services
1 3 (4.05%) Office 365
2 2 (2.70%) SaaS
Communications & Networking
1 26 (35.14%) TCP/IP
2 14 (18.92%) DNS
3 13 (17.57%) SAN
3 13 (17.57%) Firewall
4 11 (14.86%) LAN
5 8 (10.81%) WAN
5 8 (10.81%) DHCP
5 8 (10.81%) HTTP
6 5 (6.76%) Internet
7 4 (5.41%) VLAN
8 2 (2.70%) 4G
8 2 (2.70%) Radio Access Network
8 2 (2.70%) SS7
8 2 (2.70%) 3G
8 2 (2.70%) 2G
8 2 (2.70%) VPN
8 2 (2.70%) HTTPS
8 2 (2.70%) SSL
8 2 (2.70%) SMS
8 2 (2.70%) VoIP
Database & Business Intelligence
1 12 (16.22%) SQL Server
2 5 (6.76%) Crystal Reports
2 5 (6.76%) Cognos Impromptu
3 3 (4.05%) SQL Server 2012
4 1 (1.35%) SQL Server 2008
Development Applications
1 2 (2.70%) Team Foundation Server
General
1 4 (5.41%) Telecoms
2 3 (4.05%) Spanish Language
3 1 (1.35%) Pharmaceutical
3 1 (1.35%) Finance
3 1 (1.35%) Manufacturing
3 1 (1.35%) Retail
3 1 (1.35%) French Language
3 1 (1.35%) German Language
3 1 (1.35%) Japanese Language
Libraries, Frameworks & Software Standards
1 10 (13.51%) .NET
2 9 (12.16%) HTML
3 6 (8.11%) SOAP
3 6 (8.11%) Web Services
3 6 (8.11%) XML
3 6 (8.11%) JSON
3 6 (8.11%) REST
4 3 (4.05%) CSS
5 2 (2.70%) ASP.NET
Miscellaneous
1 7 (9.46%) Blackberry
2 6 (8.11%) Fat Client
2 6 (8.11%) Thin Client
3 2 (2.70%) Video Conferencing
3 2 (2.70%) Clustering
4 1 (1.35%) Smartphone
4 1 (1.35%) Client/Server
4 1 (1.35%) Firmware
4 1 (1.35%) Management Information System
4 1 (1.35%) Handset
4 1 (1.35%) CLARiiON
4 1 (1.35%) iPad
4 1 (1.35%) Mobile App
4 1 (1.35%) Enterprise Software
4 1 (1.35%) Mobile Payment
4 1 (1.35%) Analytical Skills
Operating Systems
1 50 (67.57%) Windows
2 25 (33.78%) Windows Server 2008
3 17 (22.97%) Windows 7
4 15 (20.27%) Linux
4 15 (20.27%) Windows Server 2003
5 12 (16.22%) UNIX
5 12 (16.22%) Windows Server 2012
6 9 (12.16%) Windows 8
7 7 (9.46%) Windows XP
8 1 (1.35%) Mac OS X
8 1 (1.35%) AIX
8 1 (1.35%) Solaris
8 1 (1.35%) Windows Mobile
8 1 (1.35%) Windows Vista
8 1 (1.35%) Android
8 1 (1.35%) Apple iOS
8 1 (1.35%) Windows 2000 Server
8 1 (1.35%) Red Hat Enterprise Linux
Processes & Methodologies
1 7 (9.46%) ITIL
2 5 (6.76%) PRINCE2
3 4 (5.41%) Data Management
4 3 (4.05%) E-Commerce
4 3 (4.05%) Incident Management
5 2 (2.70%) Web Development
5 2 (2.70%) Performance Analysis
5 2 (2.70%) CMMI
5 2 (2.70%) Disaster Recovery
5 2 (2.70%) Migration
5 2 (2.70%) Scrum
5 2 (2.70%) Agile Software Development
5 2 (2.70%) Kanban
5 2 (2.70%) Customer Engagement
6 1 (1.35%) Continuous Improvement
6 1 (1.35%) Service Desk Management
6 1 (1.35%) Performance Tuning
6 1 (1.35%) Document Management
6 1 (1.35%) Data Analysis
6 1 (1.35%) Validation
Programming Languages
1 17 (22.97%) SQL
2 9 (12.16%) JavaScript
3 8 (10.81%) C#
3 8 (10.81%) VB.NET
3 8 (10.81%) PHP
4 7 (9.46%) Java
5 6 (8.11%) C
5 6 (8.11%) C++
5 6 (8.11%) Perl
5 6 (8.11%) Python
5 6 (8.11%) Ruby
6 4 (5.41%) PowerShell
7 2 (2.70%) VBScript
7 2 (2.70%) VB
8 1 (1.35%) VB6
Qualifications
1 8 (10.81%) Security Cleared
2 6 (8.11%) SC Cleared
3 5 (6.76%) Degree
4 4 (5.41%) MCP
5 3 (4.05%) Microsoft Certification
5 3 (4.05%) DV Cleared
5 3 (4.05%) VMware Certified Professional (VCP)
6 2 (2.70%) Check Point Certification
7 1 (1.35%) CCSA
7 1 (1.35%) CCVP
7 1 (1.35%) CCSE
7 1 (1.35%) HND
7 1 (1.35%) CCNA
7 1 (1.35%) Cisco Certification
7 1 (1.35%) MCTS
7 1 (1.35%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (6.76%) SLA
2 1 (1.35%) QA
2 1 (1.35%) GMP
System Software
1 29 (39.19%) Active Directory
2 10 (13.51%) VMware Infrastructure
3 8 (10.81%) Terminal Services
4 7 (9.46%) Hyper-V
5 6 (8.11%) XenApp
6 4 (5.41%) VMware ESXi
7 3 (4.05%) Microsoft App-V
7 3 (4.05%) vSphere
8 2 (2.70%) XenServer
8 2 (2.70%) XenDesktop
9 1 (1.35%) VMware ESX
Systems Management
1 8 (10.81%) ARCserve
2 4 (5.41%) Backup Exec
2 4 (5.41%) WSUS
2 4 (5.41%) SCCM
3 3 (4.05%) Norton AntiVirus
4 2 (2.70%) NetBackup
5 1 (1.35%) WMI
5 1 (1.35%) OpenView Configuration Management
Vendors
1 31 (41.89%) Microsoft
2 25 (33.78%) VMware
3 12 (16.22%) Citrix
4 7 (9.46%) Intel
5 5 (6.76%) Cognos
5 5 (6.76%) Cisco
6 4 (5.41%) HP
6 4 (5.41%) AppSense
6 4 (5.41%) Fortinet
7 3 (4.05%) LANDesk
7 3 (4.05%) Sophos
7 3 (4.05%) Kaspersky
7 3 (4.05%) CheckPoint
7 3 (4.05%) Symantec
8 2 (2.70%) Remedy
8 2 (2.70%) McAfee
8 2 (2.70%) Avaya
8 2 (2.70%) Dell
8 2 (2.70%) Oracle
8 2 (2.70%) Red Hat
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