Service Desk Technician Jobs in England

Service Desk Technician
UK > England

The median Service Desk Technician salary in England is £30,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 802 928 1101
Rank change year-on-year +126 +173 -250
Permanent jobs requiring a Service Desk Technician 38 25 34
As % of all permanent jobs advertised in England 0.045% 0.027% 0.026%
As % of the Job Titles category 0.047% 0.029% 0.027%
Number of salaries quoted 32 15 23
10th Percentile £26,000 £21,500 £20,000
25th Percentile £27,375 £23,250 £21,750
Median annual salary (50th Percentile) £30,000 £26,000 £26,000
Median % change year-on-year +15.38% - +16.85%
75th Percentile £32,625 £28,000 £29,000
90th Percentile £33,675 £40,483 £32,400
UK median annual salary £30,000 £26,000 £25,000
% change year-on-year +15.38% +4.00% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,117 85,349 125,598
% of permanent jobs with a recognized job title 94.47% 91.55% 96.08%
Number of salaries quoted 59,992 53,990 75,607
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,732 £60,000
Median % change year-on-year -11.91% +1.22% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

Service Desk Technician
Job Vacancy Trend in England

Job postings that featured Service Desk Technician in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Technician in England

Service Desk Technician
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Technician in England.

Salary trend for Service Desk Technician in England

Service Desk Technician
Salary Histogram in England

Salary distribution for jobs citing Service Desk Technician in England over the 6 months to 27 April 2024.

Salary histogram for Service Desk Technician in England

Service Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the England region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East of England +17 14 £30,000 +22.45% 1
North of England +51 9 £30,000 +15.38%
Yorkshire +94 6 £30,000 +15.38%
South East +32 6 £32,000 +45.45% 4
South West +2 4 £26,000 +6.12%
London - 3 £32,500 -
North East -3 2 £26,500 -34.57%
Midlands - 2 £28,000 - 1
North West +12 1 £250,000 +900.00%
West Midlands - 1 £28,000 -
East Midlands - 1 - - 1
Service Desk Technician
UK

Service Desk Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 27 April 2024, Service Desk Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Technician in the job title.

1 23 (60.53%) Windows
2 21 (55.26%) Customer Service
3 19 (50.00%) Microsoft 365
4 16 (42.11%) Azure
5 14 (36.84%) ITIL
5 14 (36.84%) Microsoft
6 12 (31.58%) Microsoft Office
7 11 (28.95%) Active Directory
8 10 (26.32%) TCP/IP
8 10 (26.32%) Windows 10
9 9 (23.68%) Analytical Skills
9 9 (23.68%) Police
9 9 (23.68%) Cybersecurity
10 8 (21.05%) Security Cleared
10 8 (21.05%) DBS Check
10 8 (21.05%) LAN
10 8 (21.05%) WAN
10 8 (21.05%) NHS
10 8 (21.05%) Firewall
11 5 (13.16%) Collaborative Working
11 5 (13.16%) Degree
11 5 (13.16%) A+ Certification
12 4 (10.53%) Problem-Solving
12 4 (10.53%) Social Skills
13 3 (7.89%) iManage
13 3 (7.89%) Computer Security
13 3 (7.89%) SLA
13 3 (7.89%) Banking
13 3 (7.89%) Practice Management
13 3 (7.89%) Legal

Service Desk Technician Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.63%) Microsoft Exchange
Applications
1 12 (31.58%) Microsoft Office
Cloud Services
1 19 (50.00%) Microsoft 365
2 16 (42.11%) Azure
Communications & Networking
1 10 (26.32%) TCP/IP
2 8 (21.05%) Firewall
2 8 (21.05%) LAN
2 8 (21.05%) WAN
3 2 (5.26%) Remote Desktop
4 1 (2.63%) ADSL
4 1 (2.63%) Broadband
4 1 (2.63%) DHCP
4 1 (2.63%) DNS
4 1 (2.63%) Internet
4 1 (2.63%) NAS
4 1 (2.63%) VPN
General
1 9 (23.68%) Analytical Skills
1 9 (23.68%) Police
2 4 (10.53%) Social Skills
3 3 (7.89%) Banking
3 3 (7.89%) Legal
4 1 (2.63%) Finance
4 1 (2.63%) Manufacturing
4 1 (2.63%) Marketing
4 1 (2.63%) Telecoms
Miscellaneous
1 8 (21.05%) NHS
2 1 (2.63%) Driving Licence
2 1 (2.63%) Self-Motivation
Operating Systems
1 23 (60.53%) Windows
2 10 (26.32%) Windows 10
3 2 (5.26%) Windows Server
4 1 (2.63%) Windows 7
4 1 (2.63%) Windows Server 2012
4 1 (2.63%) Windows Server 2016
4 1 (2.63%) Windows Server 2019
Processes & Methodologies
1 21 (55.26%) Customer Service
2 14 (36.84%) ITIL
3 9 (23.68%) Cybersecurity
4 5 (13.16%) Collaborative Working
5 4 (10.53%) Problem-Solving
6 3 (7.89%) Computer Security
6 3 (7.89%) Practice Management
7 2 (5.26%) ITSM
8 1 (2.63%) Break/Fix
8 1 (2.63%) Customer Experience
8 1 (2.63%) Data Protection
8 1 (2.63%) Deployment Automation
8 1 (2.63%) Mathematics
8 1 (2.63%) Mentoring
8 1 (2.63%) Office Automation
8 1 (2.63%) Preventative Maintenance
8 1 (2.63%) Service Delivery
Qualifications
1 8 (21.05%) DBS Check
1 8 (21.05%) Security Cleared
2 5 (13.16%) A+ Certification
2 5 (13.16%) Degree
3 1 (2.63%) MCP
3 1 (2.63%) Microsoft Certification
Quality Assurance & Compliance
1 3 (7.89%) SLA
2 1 (2.63%) QA
System Software
1 11 (28.95%) Active Directory
Vendors
1 14 (36.84%) Microsoft
2 3 (7.89%) iManage
3 2 (5.26%) Apple