Support Analyst Jobs in Glasgow

Support Analyst
Scotland > Glasgow

The median Support Analyst salary in Glasgow is £40,250 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 211 105 93
Rank change year-on-year -106 -12 -6
Permanent jobs requiring a Support Analyst 20 22 41
As % of all permanent jobs advertised in Glasgow 0.51% 1.40% 2.55%
As % of the Job Titles category 0.52% 1.63% 2.60%
Number of salaries quoted 18 14 39
10th Percentile £28,175 £22,563 £23,000
25th Percentile £32,500 £23,938 £26,750
Median annual salary (50th Percentile) £40,250 £30,000 £28,500
Median % change year-on-year +34.17% +5.26% -25.97%
75th Percentile £52,500 £32,813 £36,875
90th Percentile - £44,275 £38,650
Scotland median annual salary £40,000 £30,000 £28,500
% change year-on-year +33.33% +5.26% +7.55%

All Permanent IT Job Vacancies
Glasgow

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Glasgow. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Glasgow with a recognized job title 3,862 1,346 1,576
% of permanent jobs with a recognized job title 98.02% 85.95% 98.07%
Number of salaries quoted 837 685 898
10th Percentile £31,250 £31,250 £27,750
25th Percentile £41,250 £41,250 £36,250
Median annual salary (50th Percentile) £52,500 £55,000 £48,000
Median % change year-on-year -4.55% +14.58% +1.05%
75th Percentile £65,000 £68,750 £62,500
90th Percentile £78,000 £77,500 £72,575
Scotland median annual salary £52,500 £57,500 £52,500
% change year-on-year -8.70% +9.52% +10.53%

Support Analyst
Job Vacancy Trend in Glasgow

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for Support Analyst in Glasgow

Support Analyst
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing Support Analyst in Glasgow.

Salary trend for Support Analyst in Glasgow

Support Analyst
Salary Histogram in Glasgow

Salary distribution for jobs citing Support Analyst in Glasgow over the 6 months to 25 April 2024.

Salary histogram for Support Analyst in Glasgow

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Glasgow

For the 6 months to 25 April 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region featuring Support Analyst in the job title.

1 15 (75.00%) Service Management
2 13 (65.00%) Microsoft
2 13 (65.00%) Microsoft 365
3 12 (60.00%) Active Directory
4 11 (55.00%) Azure
5 9 (45.00%) Microsoft Exchange
6 8 (40.00%) DNS
6 8 (40.00%) ITIL
6 8 (40.00%) Change Management
6 8 (40.00%) PowerShell
6 8 (40.00%) Microsoft Intune
7 7 (35.00%) Problem-Solving
8 6 (30.00%) SQL
9 5 (25.00%) Social Skills
10 4 (20.00%) Customer Service
10 4 (20.00%) SharePoint
10 4 (20.00%) Incident Management
10 4 (20.00%) Problem Management
11 3 (15.00%) Dynamics NAV
11 3 (15.00%) Dynamics CRM
11 3 (15.00%) Banking
11 3 (15.00%) Driving Licence
11 3 (15.00%) Windows
11 3 (15.00%) CRM
11 3 (15.00%) ITSM
11 3 (15.00%) Finance
11 3 (15.00%) Windows 10
11 3 (15.00%) Dynamics 365
12 2 (10.00%) Onboarding
12 2 (10.00%) DTS

Support Analyst Skill Set
Co-occurring Skills and Capabilities in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (45.00%) Microsoft Exchange
2 4 (20.00%) SharePoint
Applications
1 1 (5.00%) Microsoft Office
Business Applications
1 3 (15.00%) Dynamics CRM
1 3 (15.00%) Dynamics NAV
Cloud Services
1 13 (65.00%) Microsoft 365
2 11 (55.00%) Azure
3 3 (15.00%) Dynamics 365
4 1 (5.00%) AWS
4 1 (5.00%) Entra ID
Communications & Networking
1 8 (40.00%) DNS
2 2 (10.00%) Structured Cabling
2 2 (10.00%) TCP/IP
2 2 (10.00%) Unified Communications
2 2 (10.00%) VLAN
2 2 (10.00%) WAN
Database & Business Intelligence
1 2 (10.00%) DTS
1 2 (10.00%) SQL Server
General
1 5 (25.00%) Social Skills
2 3 (15.00%) Banking
2 3 (15.00%) Finance
3 1 (5.00%) Analytical Skills
3 1 (5.00%) Manufacturing
Miscellaneous
1 3 (15.00%) Driving Licence
2 2 (10.00%) iPhone
2 2 (10.00%) Onboarding
2 2 (10.00%) Video Conferencing
3 1 (5.00%) CCTV
3 1 (5.00%) Enterprise Software
Operating Systems
1 3 (15.00%) Windows
1 3 (15.00%) Windows 10
2 2 (10.00%) Android
3 1 (5.00%) Windows Server
3 1 (5.00%) Windows Server 2012
3 1 (5.00%) Windows Server 2016
3 1 (5.00%) Windows Server 2019
Processes & Methodologies
1 15 (75.00%) Service Management
2 8 (40.00%) Change Management
2 8 (40.00%) ITIL
3 7 (35.00%) Problem-Solving
4 4 (20.00%) Customer Service
4 4 (20.00%) Incident Management
4 4 (20.00%) Problem Management
5 3 (15.00%) CRM
5 3 (15.00%) ITSM
6 1 (5.00%) Actionable Insight
6 1 (5.00%) Analytical Thinking
6 1 (5.00%) Collaborative Working
6 1 (5.00%) Customer-Centricity
6 1 (5.00%) ERP
6 1 (5.00%) Performance Management
6 1 (5.00%) Project Management
6 1 (5.00%) Service Delivery
6 1 (5.00%) Technical Analysis
6 1 (5.00%) Ticket Management
Programming Languages
1 8 (40.00%) PowerShell
2 6 (30.00%) SQL
3 1 (5.00%) T-SQL
Qualifications
1 1 (5.00%) Degree
Quality Assurance & Compliance
1 2 (10.00%) SLA
System Software
1 12 (60.00%) Active Directory
Systems Management
1 8 (40.00%) Microsoft Intune
Vendors
1 13 (65.00%) Microsoft
2 2 (10.00%) Polycom