The first table below looks at the demand for the Service Manager role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Manager in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Services Manager
Rank 224 211 217
Rank change year-on-year
-13 +6
Permanent jobs requiring a Service Manager 253 257 256
As % of all permanent IT jobs located in the South East 1.11% 1.16% 1.10%
As % of the Job Titles category 1.17% 1.22% 1.15%
Number of salaries quoted 178 192 209
Average salary £50,000 £45,000 £50,000
Average salary % change year-on-year
+11.11% -10.00%
90% offered a salary of more than £35,000 £32,500 £35,000
10% offered a salary of more than £70,000 £67,500 £67,500
UK excluding London average salary £47,500 £45,000 £47,500
% change year-on-year
+5.55% -5.26%
Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21539 21041 22178
As % of all permanent IT jobs located in the South East 94.86% 95.01% 95.57%
Number of salaries quoted 17272 17360 18952
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Manager
England

Service Manager
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Manager in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the South East

Service Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager across the South East region.

Service Manager Salary Trend in the South East

Service Manager
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Manager across the South East region over the 3 months to 25 July 2014.

Service Manager Salary Histogram in the South East

Service Manager
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Manager within the South East region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +16 66 £55,000 +4.76% 6
Surrey -49 42 £50,000 +11.11% 2
Buckinghamshire +10 40 £57,500 +21.05% 5
Kent +2 25 £44,500 -34.07%
Hampshire -4 25 £50,000 +29.03% 2
East Sussex +1 21 £35,000 -30.00%
West Sussex +5 18 £70,000 +30.23%
Oxfordshire 0 18 £44,750 -5.78% 3
Middlesex +4 7 £42,500 -19.04% 1
Sussex - 2 £50,000 -
Home Counties - 2 £77,500 -
Service Manager
England

Service Manager
Top 30 Related IT Skills in the South East

For the 6 months to 25 July 2014, IT jobs across the South East region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title.

1 368 (64.79%) ITIL
2 286 (50.35%) Service Delivery
3 230 (40.49%) Service Management
4 163 (28.70%) SLA
5 135 (23.77%) Finance
6 108 (19.01%) Project Management
7 97 (17.08%) Change Management
8 94 (16.55%) ITIL Certification
9 90 (15.85%) Problem Management
10 88 (15.49%) Telecoms
11 79 (13.91%) ITSM
12 75 (13.20%) PRINCE2
13 74 (13.03%) Microsoft
14 57 (10.04%) Windows
15 50 (8.80%) MS Excel
16 45 (7.92%) Continuous Improvement
17 44 (7.75%) Stakeholder Management
18 41 (7.22%) Degree
19 38 (6.69%) Active Directory
19 38 (6.69%) Citrix
20 36 (6.34%) 3G
20 36 (6.34%) Incident Management
21 34 (5.99%) SQL Server
22 33 (5.81%) 4G
23 32 (5.63%) SQL
24 30 (5.28%) VMware
25 29 (5.11%) Advertising
26 26 (4.58%) Disaster Recovery
26 26 (4.58%) Root Cause Analysis
27 25 (4.40%) Security Cleared

Service Manager
Top Related IT Skills in the South East by Category

For the 6 months to 25 July 2014, IT jobs across the South East region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (3.70%) MS Exchange
1 21 (3.70%) Lync
2 14 (2.46%) Tomcat
3 12 (2.11%) Apache
4 10 (1.76%) IIS
5 7 (1.23%) JCAPS
6 6 (1.06%) CICS
7 5 (0.88%) SharePoint
8 3 (0.53%) Blackberry Enterprise Server
8 3 (0.53%) Exchange Server 2007
8 3 (0.53%) SharePoint 2010
9 2 (0.35%) Moodle
9 2 (0.35%) Exchange Server 2013
10 1 (0.18%) ColdFusion
10 1 (0.18%) Node.js
10 1 (0.18%) CMS
10 1 (0.18%) Exchange Server 2003
Applications
1 50 (8.80%) MS Excel
2 8 (1.41%) MS Office
3 4 (0.70%) MS Project
4 3 (0.53%) MS Visio
4 3 (0.53%) MS PowerPoint
Business Applications
1 4 (0.70%) Agresso
2 2 (0.35%) Maximo
2 2 (0.35%) Academy Housing
2 2 (0.35%) arcHouse
2 2 (0.35%) Dynamics NAV
2 2 (0.35%) Dynamics CRM
2 2 (0.35%) Dynamics AX
2 2 (0.35%) Dynamics GP
2 2 (0.35%) SAP Business One
3 1 (0.18%) Hyperion Planning
3 1 (0.18%) HFM
3 1 (0.18%) SAP Oil and Gas
Cloud Services
1 9 (1.58%) SaaS
2 4 (0.70%) Microsoft Azure
3 2 (0.35%) Office 365
Communications & Networking
1 36 (6.34%) 3G
2 33 (5.81%) 4G
3 20 (3.52%) LTE
3 20 (3.52%) DNS
4 19 (3.35%) Firewall
5 16 (2.82%) WAN
5 16 (2.82%) Internet
6 15 (2.64%) SAN
6 15 (2.64%) Radio Access Network
7 13 (2.29%) 2G
7 13 (2.29%) LAN
8 11 (1.94%) Wireless
9 10 (1.76%) Broadband
9 10 (1.76%) SSL
10 8 (1.41%) NAS
11 6 (1.06%) Unified Communications
11 6 (1.06%) VPN
12 4 (0.70%) TCP/IP
12 4 (0.70%) GPRS
13 3 (0.53%) GSM
Database & Business Intelligence
1 34 (5.99%) SQL Server
2 8 (1.41%) DB2
3 5 (0.88%) SQL Server 2008
4 3 (0.53%) Crystal Reports
5 2 (0.35%) MySQL
6 1 (0.18%) SQL Server 2012
6 1 (0.18%) Oracle Database
6 1 (0.18%) MS Access
6 1 (0.18%) Data Mining
6 1 (0.18%) Essbase
General
1 135 (23.77%) Finance
2 88 (15.49%) Telecoms
3 29 (5.11%) Advertising
4 17 (2.99%) Banking
5 14 (2.46%) Marketing
6 13 (2.29%) Billing
7 12 (2.11%) Retail
8 10 (1.76%) Legal
8 10 (1.76%) Local Government
9 9 (1.58%) Law
10 4 (0.70%) Spanish Language
10 4 (0.70%) French Language
11 3 (0.53%) Pharmaceutical
11 3 (0.53%) Back Office
12 2 (0.35%) Electronics
12 2 (0.35%) Manufacturing
12 2 (0.35%) German Language
13 1 (0.18%) Retail Banking
13 1 (0.18%) Mandarin Language
Libraries, Frameworks & Software Standards
1 12 (2.11%) XML
2 10 (1.76%) LAMP
2 10 (1.76%) CSS
3 9 (1.58%) WAMP
4 2 (0.35%) Application Packaging
5 1 (0.18%) jQuery
5 1 (0.18%) CGI
5 1 (0.18%) SOAP
5 1 (0.18%) HTML
5 1 (0.18%) .NET
5 1 (0.18%) HTML5
5 1 (0.18%) REST
Miscellaneous
1 22 (3.87%) Management Information System
2 9 (1.58%) NHS
2 9 (1.58%) Smartphone
2 9 (1.58%) Computer Science
3 8 (1.41%) Informatics
3 8 (1.41%) Health Informatics
3 8 (1.41%) Replication
3 8 (1.41%) Clustering
4 7 (1.23%) Statistics
5 6 (1.06%) IBM Mainframe
5 6 (1.06%) CMDB
5 6 (1.06%) Mainframe
5 6 (1.06%) PMI
6 5 (0.88%) Blackberry
6 5 (0.88%) Video Conferencing
6 5 (0.88%) Enterprise Software
7 4 (0.70%) iPad
7 4 (0.70%) Fat Client
7 4 (0.70%) Thin Client
8 3 (0.53%) IVR
Operating Systems
1 57 (10.04%) Windows
2 13 (2.29%) Linux
3 10 (1.76%) UNIX
4 9 (1.58%) Windows 7
5 6 (1.06%) zOS
6 4 (0.70%) Red Hat Enterprise Linux
6 4 (0.70%) Windows Server 2012
7 2 (0.35%) Windows 8
7 2 (0.35%) Windows Server 2008
7 2 (0.35%) Windows Server 2003
7 2 (0.35%) Windows XP
8 1 (0.18%) Windows Vista
8 1 (0.18%) Windows 2000 Server
8 1 (0.18%) Apple iOS
Processes & Methodologies
1 368 (64.79%) ITIL
2 286 (50.35%) Service Delivery
3 230 (40.49%) Service Management
4 108 (19.01%) Project Management
5 97 (17.08%) Change Management
6 90 (15.85%) Problem Management
7 79 (13.91%) ITSM
8 75 (13.20%) PRINCE2
9 45 (7.92%) Continuous Improvement
10 44 (7.75%) Stakeholder Management
11 36 (6.34%) Incident Management
12 26 (4.58%) Disaster Recovery
12 26 (4.58%) Root Cause Analysis
13 24 (4.23%) Business Development
14 23 (4.05%) Waterfall
15 21 (3.70%) ITIL V3
15 21 (3.70%) Release Management
15 21 (3.70%) Performance Management
16 18 (3.17%) Logistics
17 15 (2.64%) Network Architecture
Programming Languages
1 32 (5.63%) SQL
2 2 (0.35%) Python
2 2 (0.35%) Lisp
2 2 (0.35%) C
2 2 (0.35%) Java
2 2 (0.35%) PHP
3 1 (0.18%) JavaScript
3 1 (0.18%) C#
3 1 (0.18%) Ruby
3 1 (0.18%) VB
3 1 (0.18%) VBA
Qualifications
1 94 (16.55%) ITIL Certification
2 41 (7.22%) Degree
3 25 (4.40%) Security Cleared
4 17 (2.99%) SC Cleared
5 15 (2.64%) ISEB
6 13 (2.29%) Microsoft Certification
7 6 (1.06%) CISSP
7 6 (1.06%) PMI Certification
7 6 (1.06%) CISA
7 6 (1.06%) CISM
7 6 (1.06%) PRINCE2 Certification
7 6 (1.06%) PRINCE2 Practitioner
8 5 (0.88%) MCSE
9 4 (0.70%) MBA
9 4 (0.70%) MCITP
9 4 (0.70%) ITIL Foundation Certificate
10 3 (0.53%) Cisco Certification
10 3 (0.53%) CCNA
11 2 (0.35%) MCP
11 2 (0.35%) HNC
Quality Assurance & Compliance
1 163 (28.70%) SLA
2 12 (2.11%) COBIT
3 6 (1.06%) QA
4 5 (0.88%) ISO/IEC 27001
5 4 (0.70%) Sarbanes-Oxley
6 2 (0.35%) Basel II
6 2 (0.35%) PCI DSS
7 1 (0.18%) Data Quality
7 1 (0.18%) ISO 9000
7 1 (0.18%) ISO 9001
7 1 (0.18%) GxP
System Software
1 38 (6.69%) Active Directory
2 11 (1.94%) VMware Infrastructure
3 5 (0.88%) Hyper-V
4 4 (0.70%) KVM
5 3 (0.53%) XenApp
6 2 (0.35%) vSphere
7 1 (0.18%) VMware ESXi
7 1 (0.18%) VMware ESX
7 1 (0.18%) XenDesktop
Systems Management
1 21 (3.70%) Backup Exec
2 5 (0.88%) SCCM
3 4 (0.70%) NetBackup
4 3 (0.53%) EMC NetWorker
4 3 (0.53%) SCOM
4 3 (0.53%) Cisco UCCX
5 2 (0.35%) NSN NetAct
5 2 (0.35%) Netcool
6 1 (0.18%) Cisco CUCM
Vendors
1 74 (13.03%) Microsoft
2 38 (6.69%) Citrix
3 30 (5.28%) VMware
4 19 (3.35%) Oracle
5 18 (3.17%) IBM
5 18 (3.17%) CheckPoint
6 15 (2.64%) Dell
7 14 (2.46%) Cisco
8 12 (2.11%) HP
9 11 (1.94%) SAP
10 9 (1.58%) ServiceNow
11 7 (1.23%) Sun
11 7 (1.23%) Remedy
11 7 (1.23%) Tumbleweed
12 5 (0.88%) Pegasus
13 4 (0.70%) Red Hat
13 4 (0.70%) Huawei
13 4 (0.70%) Veeam
14 3 (0.53%) FrontRange
15 2 (0.35%) Northgate
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