The table below looks at the statistics for the Service Manager role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Services Manager
Rank 170 152 171
Rank change year-on-year
-18 +19
Contract jobs requiring a Service Manager 86 91 78
As % of all contract IT jobs located in the South East 0.90% 1.05% 0.81%
As % of the Job Titles category 0.98% 1.13% 0.88%
Number of daily rates quoted 53 46 47
Average daily rate
Keep up to 90%
of your Daily Rate
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£400 £375 £360
Average daily rate % change year-on-year
+6.66% +4.16%
90% offered a daily rate of more than £335 £275 £294
10% offered a daily rate of more than £500 £500 £510
UK excluding London average daily rate £400 £375 £355
% change year-on-year
+6.66% +5.63%
Number of hourly rates quoted 1 0 0
Average hourly rate £21.00 - -
UK excluding London average hourly rate £25.00 £22.25 £26.50
% change year-on-year
+12.35% -16.03%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8811 8067 8889
As % of all contract IT jobs located in the South East 91.91% 92.83% 92.83%
Number of daily rates quoted 4972 4332 4166
Average daily rate £363 £363 £350
Average daily rate % change year-on-year
- +3.57%
90% offered a daily rate of more than £208 £220 £215
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 476 493 620
Average hourly rate £15.88 £15.25 £17.50
Average hourly rate % change year-on-year
+4.09% -12.85%
90% offered a hourly rate of more than £10.51 £11.50 £11.23
10% offered a hourly rate of more than £42.50 £38.75 £40.00
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

Service Manager
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the South East

Service Manager
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the South East region.

Service Manager Daily Rate Trend in the South East

Service Manager
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the South East region over the 3 months to 20 October 2014.

Service Manager Daily Rate Histogram in the South East

Service Manager
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the South East region.

Service Manager Hourly Rate Trend in the South East

Service Manager
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the South East region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -20 23 £361 -0.13% 7
Berkshire +5 22 £375 +5.63% 9
Buckinghamshire +5 22 £400 -8.04% 3
Surrey -8 9 £438 +2.94% 3
Oxfordshire -17 6 £500 +77.77% 5
East Sussex -12 2 £425 +78.94% 1
Middlesex +3 1 £500 +8.10%
Kent - - - - 2
Sussex - - - -
West Sussex - - - -
Thames Valley - - - -
Service Manager
England

Service Manager
Top 30 Related IT Skills in the South East

For the 6 months to 20 October 2014, IT contractor jobs across the South East region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 122 (70.11%) ITIL
2 81 (46.55%) Service Delivery
3 70 (40.23%) Service Management
4 39 (22.41%) Project Management
5 33 (18.97%) Telecoms
6 29 (16.67%) Security Cleared
7 28 (16.09%) PRINCE2
8 24 (13.79%) Microsoft
8 24 (13.79%) Finance
9 23 (13.22%) SLA
10 21 (12.07%) ITIL Certification
11 20 (11.49%) SC Cleared
12 19 (10.92%) DTV
13 16 (9.20%) Internet
13 16 (9.20%) Broadband
14 15 (8.62%) MS Project
14 15 (8.62%) Change Management
14 15 (8.62%) ISO/IEC 27001
15 14 (8.05%) Lean Six Sigma
15 14 (8.05%) ITIL Foundation Certificate
15 14 (8.05%) People Management
15 14 (8.05%) MS Excel
15 14 (8.05%) Six Sigma
16 13 (7.47%) ISO 9001
16 13 (7.47%) Retail
16 13 (7.47%) DV Cleared
17 12 (6.90%) Stakeholder Management
17 12 (6.90%) HP
18 11 (6.32%) Line Management
19 10 (5.75%) ITSM

Service Manager
Top Related IT Skills in the South East by Category

For the 6 months to 20 October 2014, IT contractor jobs across the South East region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (1.72%) BizTalk Server
2 1 (0.57%) Oracle Workflow
Applications
1 15 (8.62%) MS Project
2 14 (8.05%) MS Excel
3 6 (3.45%) MS Visio
4 3 (1.72%) MS PowerPoint
4 3 (1.72%) MS Office
Business Applications
1 3 (1.72%) SAP Oil and Gas
2 2 (1.15%) Remedy ITSM
3 1 (0.57%) Maximo
Cloud Services
1 1 (0.57%) SaaS
Communications & Networking
1 16 (9.20%) Broadband
1 16 (9.20%) Internet
2 4 (2.30%) 3G
3 3 (1.72%) 4G
3 3 (1.72%) VoIP
4 2 (1.15%) SAN
5 1 (0.57%) Unified Communications
5 1 (0.57%) TCP/IP
5 1 (0.57%) DNS
5 1 (0.57%) SMS
Database & Business Intelligence
1 8 (4.60%) Crystal Reports
2 3 (1.72%) DataStage
2 3 (1.72%) Spotfire
3 2 (1.15%) Oracle Database
4 1 (0.57%) Data Warehouse
Development Applications
1 1 (0.57%) PVCS
1 1 (0.57%) ClearCase
General
1 33 (18.97%) Telecoms
2 24 (13.79%) Finance
3 13 (7.47%) Retail
4 7 (4.02%) Pharmaceutical
5 5 (2.87%) Marketing
6 4 (2.30%) Back Office
7 3 (1.72%) Electronics
7 3 (1.72%) Legal
7 3 (1.72%) Manufacturing
8 2 (1.15%) Japanese Language
9 1 (0.57%) Publishing
9 1 (0.57%) Banking
9 1 (0.57%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (1.15%) COM
2 1 (0.57%) Web Services
Miscellaneous
1 19 (10.92%) DTV
2 9 (5.17%) Analytical Skills
3 4 (2.30%) Performance Metrics
4 3 (1.72%) PMI
4 3 (1.72%) CMDB
5 2 (1.15%) Mainframe
6 1 (0.57%) Data Protection Act
6 1 (0.57%) Mathematics
6 1 (0.57%) Computer Science
6 1 (0.57%) Video Conferencing
6 1 (0.57%) FMCG
6 1 (0.57%) iPhone
6 1 (0.57%) Enterprise Software
6 1 (0.57%) User Experience
6 1 (0.57%) Blackberry
Operating Systems
1 6 (3.45%) Windows
2 5 (2.87%) UNIX
3 1 (0.57%) Android
Processes & Methodologies
1 122 (70.11%) ITIL
2 81 (46.55%) Service Delivery
3 70 (40.23%) Service Management
4 39 (22.41%) Project Management
5 28 (16.09%) PRINCE2
6 15 (8.62%) Change Management
7 14 (8.05%) Six Sigma
7 14 (8.05%) Lean Six Sigma
7 14 (8.05%) People Management
8 12 (6.90%) Stakeholder Management
9 11 (6.32%) Line Management
10 10 (5.75%) ITSM
11 9 (5.17%) Business Intelligence
11 9 (5.17%) ITIL V3
11 9 (5.17%) Matrix Management
12 8 (4.60%) Capacity Planning
12 8 (4.60%) Configuration Management
12 8 (4.60%) Agile Software Development
13 7 (4.02%) Problem Management
13 7 (4.02%) Performance Management
Programming Languages
1 1 (0.57%) C
1 1 (0.57%) C#
1 1 (0.57%) C++
1 1 (0.57%) Java
1 1 (0.57%) JavaScript
1 1 (0.57%) SQL
1 1 (0.57%) VBScript
1 1 (0.57%) VB
1 1 (0.57%) PowerShell
Qualifications
1 29 (16.67%) Security Cleared
2 21 (12.07%) ITIL Certification
3 20 (11.49%) SC Cleared
4 14 (8.05%) ITIL Foundation Certificate
5 13 (7.47%) DV Cleared
6 8 (4.60%) Degree
7 6 (3.45%) PMI Certification
8 3 (1.72%) PMP
8 3 (1.72%) Microsoft Certification
8 3 (1.72%) PRINCE2 Certification
9 2 (1.15%) MCSE
9 2 (1.15%) CCNA
9 2 (1.15%) Cisco Certification
9 2 (1.15%) MAPM
10 1 (0.57%) CCENT
Quality Assurance & Compliance
1 23 (13.22%) SLA
2 15 (8.62%) ISO/IEC 27001
3 13 (7.47%) ISO 9001
4 2 (1.15%) Sarbanes-Oxley
5 1 (0.57%) QA
System Software
1 1 (0.57%) Active Directory
1 1 (0.57%) Oracle RAC
Systems Management
1 5 (2.87%) OVSD
2 4 (2.30%) HP UCMDB
3 2 (1.15%) SolarWinds Orion
3 2 (1.15%) BMC PATROL
4 1 (0.57%) Tivoli
4 1 (0.57%) SCOM
4 1 (0.57%) SCSM
Vendors
1 24 (13.79%) Microsoft
2 12 (6.90%) HP
3 8 (4.60%) Remedy
4 6 (3.45%) SAP
5 3 (1.72%) Oracle
5 3 (1.72%) IBM
5 3 (1.72%) Amdocs
5 3 (1.72%) TIBCO
5 3 (1.72%) Axway
5 3 (1.72%) ServiceNow
6 2 (1.15%) SolarWinds
6 2 (1.15%) Huawei
6 2 (1.15%) Cisco
6 2 (1.15%) BMC
6 2 (1.15%) Salesforce.com
7 1 (0.57%) Capita
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