The table below looks at the statistics for the Service Manager role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Services Manager
Rank 169 153 168
Rank change year-on-year
-16 +15
Contract jobs requiring a Service Manager 80 79 84
As % of all contract IT jobs located in the South East 0.86% 0.90% 0.85%
As % of the Job Titles category 0.94% 0.97% 0.93%
Number of daily rates quoted 42 39 50
Average daily rate
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of your Daily Rate
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£375 £363 £400
Average daily rate % change year-on-year
+3.44% -9.37%
90% offered a daily rate of more than £281 £316 £300
10% offered a daily rate of more than £500 £475 £500
UK excluding London average daily rate £386 £375 £363
% change year-on-year
+3.00% +3.44%
Number of hourly rates quoted 1 0 1
Average hourly rate £42.50 - £20.00
UK excluding London average hourly rate £26.92 £22.00 £26.00
% change year-on-year
+22.34% -15.38%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8556 8129 9031
As % of all contract IT jobs located in the South East 92.10% 92.93% 91.67%
Number of daily rates quoted 4780 4294 4211
Average daily rate £350 £363 £350
Average daily rate % change year-on-year
-3.44% +3.57%
90% offered a daily rate of more than £210 £220 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 423 497 624
Average hourly rate £16.25 £17.50 £19.00
Average hourly rate % change year-on-year
-7.14% -7.89%
90% offered a hourly rate of more than £11.00 £11.75 £11.34
10% offered a hourly rate of more than £42.50 £38.75 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Service Manager
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the South East

Service Manager
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the South East region.

Service Manager Daily Rate Trend in the South East

Service Manager
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the South East region over the 3 months to 29 August 2014.

Service Manager Daily Rate Histogram in the South East

Service Manager
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the South East region.

Service Manager Hourly Rate Trend in the South East

Service Manager
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the South East region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +6 21 £375 +7.14% 4
Buckinghamshire -1 18 £413 -5.17% 3
Oxfordshire +8 14 £425 +47.82% 3
Hampshire -18 11 £335 -6.29% 5
Surrey -10 7 £456 +14.06% 4
West Sussex +3 6 - -
East Sussex - 2 £425 -
Middlesex -2 1 £500 +11.11% 1
Sussex - - - -
Kent - - - - 3
Service Manager
England

Service Manager
Top 30 Related IT Skills in the South East

For the 6 months to 29 August 2014, IT contractor jobs across the South East region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 92 (57.50%) ITIL
2 87 (54.38%) Service Delivery
3 57 (35.63%) Service Management
4 41 (25.63%) Project Management
5 29 (18.13%) Microsoft
6 27 (16.88%) Finance
7 25 (15.63%) SLA
7 25 (15.63%) Security Cleared
8 23 (14.38%) PRINCE2
9 21 (13.13%) MS Excel
10 20 (12.50%) Telecoms
11 19 (11.88%) ITIL Certification
12 15 (9.38%) SC Cleared
13 14 (8.75%) Stakeholder Management
14 13 (8.13%) Change Management
15 11 (6.88%) DTV
15 11 (6.88%) Pharmaceutical
15 11 (6.88%) MS Project
15 11 (6.88%) DV Cleared
15 11 (6.88%) Problem Management
16 10 (6.25%) ITIL Foundation Certificate
16 10 (6.25%) Retail
17 9 (5.63%) Six Sigma
17 9 (5.63%) HP
17 9 (5.63%) CRM
17 9 (5.63%) Business Intelligence
17 9 (5.63%) Marketing
17 9 (5.63%) ISO/IEC 27001
17 9 (5.63%) Degree
17 9 (5.63%) Performance Management

Service Manager
Top Related IT Skills in the South East by Category

For the 6 months to 29 August 2014, IT contractor jobs across the South East region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (3.75%) BizTalk Server
Applications
1 21 (13.13%) MS Excel
2 11 (6.88%) MS Project
3 8 (5.00%) MS Office
4 7 (4.38%) MS PowerPoint
5 3 (1.88%) MS Visio
6 2 (1.25%) Spreadsheet
Business Applications
1 3 (1.88%) SAP Oil and Gas
2 2 (1.25%) Remedy ITSM
3 1 (0.63%) Maximo
Cloud Services
1 2 (1.25%) SaaS
Communications & Networking
1 8 (5.00%) Broadband
1 8 (5.00%) Internet
2 4 (2.50%) SAN
2 4 (2.50%) 3G
3 3 (1.88%) 4G
4 2 (1.25%) LAN
4 2 (1.25%) VoIP
4 2 (1.25%) WAN
5 1 (0.63%) PBX
5 1 (0.63%) LTE
Database & Business Intelligence
1 6 (3.75%) Spotfire
1 6 (3.75%) DataStage
2 5 (3.13%) Crystal Reports
3 4 (2.50%) Oracle Database
4 3 (1.88%) Data Mining
5 2 (1.25%) Data Warehouse
General
1 27 (16.88%) Finance
2 20 (12.50%) Telecoms
3 11 (6.88%) Pharmaceutical
4 10 (6.25%) Retail
5 9 (5.63%) Marketing
6 4 (2.50%) Japanese Language
6 4 (2.50%) Back Office
7 3 (1.88%) Electronics
7 3 (1.88%) Legal
7 3 (1.88%) Manufacturing
8 1 (0.63%) Banking
8 1 (0.63%) Billing
8 1 (0.63%) Games
8 1 (0.63%) Publishing
8 1 (0.63%) Retail Banking
Libraries, Frameworks & Software Standards
1 4 (2.50%) COM
2 1 (0.63%) AOM
Miscellaneous
1 11 (6.88%) DTV
2 3 (1.88%) PMI
2 3 (1.88%) CMDB
3 2 (1.25%) NHS
3 2 (1.25%) Mainframe
4 1 (0.63%) Data Protection Act
4 1 (0.63%) Mathematics
4 1 (0.63%) Computer Science
4 1 (0.63%) Video Conferencing
4 1 (0.63%) FMCG
4 1 (0.63%) iSeries
Operating Systems
1 7 (4.38%) UNIX
1 7 (4.38%) Windows
Processes & Methodologies
1 92 (57.50%) ITIL
2 87 (54.38%) Service Delivery
3 57 (35.63%) Service Management
4 41 (25.63%) Project Management
5 23 (14.38%) PRINCE2
6 14 (8.75%) Stakeholder Management
7 13 (8.13%) Change Management
8 11 (6.88%) Problem Management
9 9 (5.63%) Six Sigma
9 9 (5.63%) CRM
9 9 (5.63%) Business Intelligence
9 9 (5.63%) Performance Management
10 8 (5.00%) Lean Six Sigma
11 7 (4.38%) ITSM
11 7 (4.38%) ITIL V3
11 7 (4.38%) Root Cause Analysis
12 6 (3.75%) Performance Analysis
12 6 (3.75%) Incident Management
12 6 (3.75%) Telemarketing
12 6 (3.75%) Configuration Management
Programming Languages
1 1 (0.63%) C
1 1 (0.63%) SQL
1 1 (0.63%) VBScript
1 1 (0.63%) VB
1 1 (0.63%) PowerShell
Qualifications
1 25 (15.63%) Security Cleared
2 19 (11.88%) ITIL Certification
3 15 (9.38%) SC Cleared
4 11 (6.88%) DV Cleared
5 10 (6.25%) ITIL Foundation Certificate
6 9 (5.63%) Degree
7 7 (4.38%) PMI Certification
8 4 (2.50%) PMP
9 2 (1.25%) MAPM
9 2 (1.25%) Microsoft Certification
10 1 (0.63%) Cisco Certification
10 1 (0.63%) MCSE
10 1 (0.63%) CCNA
10 1 (0.63%) Six Sigma Master Black Belt
10 1 (0.63%) Six Sigma Black Belt
10 1 (0.63%) CCENT
Quality Assurance & Compliance
1 25 (15.63%) SLA
2 9 (5.63%) ISO/IEC 27001
3 8 (5.00%) ISO 9001
4 2 (1.25%) Sarbanes-Oxley
5 1 (0.63%) QA
Systems Management
1 3 (1.88%) OVSD
1 3 (1.88%) HP UCMDB
2 2 (1.25%) SCSM
2 2 (1.25%) SolarWinds Orion
2 2 (1.25%) BMC PATROL
3 1 (0.63%) Tivoli
3 1 (0.63%) SCOM
Vendors
1 29 (18.13%) Microsoft
2 9 (5.63%) HP
3 6 (3.75%) Axway
3 6 (3.75%) Oracle
3 6 (3.75%) IBM
3 6 (3.75%) TIBCO
4 5 (3.13%) Remedy
5 4 (2.50%) SAP
5 4 (2.50%) Salesforce.com
6 3 (1.88%) Cisco
6 3 (1.88%) ServiceNow
7 2 (1.25%) SolarWinds
7 2 (1.25%) Capita
7 2 (1.25%) BMC
8 1 (0.63%) VMware
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Rate: £350 to £400 per day
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