The table below looks at the statistics for the Service Manager role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Services Manager
Rank 151 126 154
Rank change year-on-year
-25 +28
Contract jobs requiring a Service Manager 108 115 77
As % of all contract IT jobs located in the South East 1.09% 1.35% 0.92%
As % of the Job Titles category 1.19% 1.47% 1.00%
Number of daily rates quoted 59 51 38
Average daily rate
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of your Daily Rate
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£380 £375 £388
Average daily rate % change year-on-year
+1.33% -3.22%
90% offered a daily rate of more than £333 £275 £268
10% offered a daily rate of more than £450 £584 £508
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 6 0 1
Average hourly rate £23.00 - £27.50
UK excluding London average hourly rate £23.00 - £20.00
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
9046 7839 7738
As % of all contract IT jobs located in the South East 91.24% 91.96% 92.59%
Number of daily rates quoted 4999 4158 3740
Average daily rate £375 £360 £363
Average daily rate % change year-on-year
+4.16% -0.68%
90% offered a daily rate of more than £220 £223 £220
10% offered a daily rate of more than £501 £500 £488
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 471 449 657
Average hourly rate £15.00 £15.00 £18.00
Average hourly rate % change year-on-year
- -16.66%
90% offered a hourly rate of more than £10.50 £11.25 £11.00
10% offered a hourly rate of more than £40.00 £36.00 £42.50
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Manager
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the South East

Service Manager
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the South East region.

Service Manager Daily Rate Trend in the South East

Service Manager
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the South East region over the 3 months to 19 December 2014.

Service Manager Daily Rate Histogram in the South East

Service Manager
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the South East region.

Service Manager Hourly Rate Trend in the South East

Service Manager
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the South East region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +3 39 £423 -16.33% 1
Hampshire -14 26 £361 -9.75% 6
Buckinghamshire -17 19 £408 +13.19% 7
Surrey +3 14 £375 -21.87% 3
Oxfordshire -23 6 £350 +11.11% 4
West Sussex -7 2 £275 -
Middlesex -2 1 - - 1
Thames Valley - - - -
East Sussex - - - -
Kent - - - - 2
Service Manager
England

Service Manager
Top 30 Related IT Skills in the South East

For the 6 months to 19 December 2014, IT contractor jobs across the South East region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 142 (78.02%) ITIL
2 97 (53.30%) Service Delivery
3 84 (46.15%) Service Management
4 36 (19.78%) Security Cleared
4 36 (19.78%) Telecoms
5 33 (18.13%) Finance
6 29 (15.93%) SC Cleared
7 27 (14.84%) Project Management
8 26 (14.29%) SLA
8 26 (14.29%) Microsoft
9 24 (13.19%) PRINCE2
9 24 (13.19%) ITIL Certification
10 15 (8.24%) Change Management
11 14 (7.69%) Stakeholder Management
11 14 (7.69%) Retail
11 14 (7.69%) MS Excel
11 14 (7.69%) People Management
12 13 (7.14%) ITIL Foundation Certificate
12 13 (7.14%) Six Sigma
13 12 (6.59%) Internet
13 12 (6.59%) DTV
13 12 (6.59%) MS Project
13 12 (6.59%) Broadband
13 12 (6.59%) Analytical Skills
13 12 (6.59%) Problem Management
14 11 (6.04%) Lean Six Sigma
14 11 (6.04%) DV Cleared
14 11 (6.04%) Continuous Improvement
14 11 (6.04%) Crystal Reports
14 11 (6.04%) ITSM

Service Manager
Top Related IT Skills in the South East by Category

For the 6 months to 19 December 2014, IT contractor jobs across the South East region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (1.65%) SharePoint
2 2 (1.10%) OpenStack
3 1 (0.55%) Oracle Workflow
Applications
1 14 (7.69%) MS Excel
2 12 (6.59%) MS Project
3 9 (4.95%) MS Visio
4 4 (2.20%) MS Office
4 4 (2.20%) SPSS
5 3 (1.65%) MS PowerPoint
Business Applications
1 3 (1.65%) Endur
2 1 (0.55%) Findur
Cloud Services
1 1 (0.55%) IaaS
1 1 (0.55%) SuccessFactors
1 1 (0.55%) SaaS
Communications & Networking
1 12 (6.59%) Internet
1 12 (6.59%) Broadband
2 10 (5.49%) 3G
3 7 (3.85%) 4G
4 5 (2.75%) Radio Access Network
5 3 (1.65%) VoIP
6 1 (0.55%) LTE
6 1 (0.55%) Unified Communications
6 1 (0.55%) MPLS
6 1 (0.55%) TCP/IP
6 1 (0.55%) DNS
6 1 (0.55%) SMS
Database & Business Intelligence
1 11 (6.04%) Crystal Reports
2 1 (0.55%) Big Data
2 1 (0.55%) Data Warehouse
Development Applications
1 2 (1.10%) ClearCase
1 2 (1.10%) PVCS
General
1 36 (19.78%) Telecoms
2 33 (18.13%) Finance
3 14 (7.69%) Retail
4 6 (3.30%) Pharmaceutical
5 3 (1.65%) Back Office
6 2 (1.10%) Legal
6 2 (1.10%) Billing
7 1 (0.55%) Retail Banking
7 1 (0.55%) Banking
7 1 (0.55%) Manufacturing
7 1 (0.55%) Publishing
Libraries, Frameworks & Software Standards
1 2 (1.10%) Web Services
2 1 (0.55%) Middleware
Miscellaneous
1 12 (6.59%) DTV
1 12 (6.59%) Analytical Skills
2 4 (2.20%) Mainframe
3 2 (1.10%) Performance Metrics
4 1 (0.55%) User Experience
4 1 (0.55%) Mobile App
4 1 (0.55%) Enterprise Software
4 1 (0.55%) iPhone
4 1 (0.55%) Data Protection Act
4 1 (0.55%) NHS
4 1 (0.55%) Blackberry
4 1 (0.55%) Management Information System
Operating Systems
1 5 (2.75%) Windows
2 2 (1.10%) UNIX
3 1 (0.55%) Android
Processes & Methodologies
1 142 (78.02%) ITIL
2 97 (53.30%) Service Delivery
3 84 (46.15%) Service Management
4 27 (14.84%) Project Management
5 24 (13.19%) PRINCE2
6 15 (8.24%) Change Management
7 14 (7.69%) Stakeholder Management
7 14 (7.69%) People Management
8 13 (7.14%) Six Sigma
9 12 (6.59%) Problem Management
10 11 (6.04%) Lean Six Sigma
10 11 (6.04%) Continuous Improvement
10 11 (6.04%) ITSM
11 10 (5.49%) Matrix Management
12 7 (3.85%) Performance Management
12 7 (3.85%) Capacity Planning
12 7 (3.85%) Risk Management
13 6 (3.30%) Agile Software Development
13 6 (3.30%) ITIL V3
13 6 (3.30%) Line Management
Programming Languages
1 1 (0.55%) C
1 1 (0.55%) C#
1 1 (0.55%) C++
1 1 (0.55%) Java
1 1 (0.55%) JavaScript
1 1 (0.55%) SQL
Qualifications
1 36 (19.78%) Security Cleared
2 29 (15.93%) SC Cleared
3 24 (13.19%) ITIL Certification
4 13 (7.14%) ITIL Foundation Certificate
5 11 (6.04%) DV Cleared
6 9 (4.95%) Degree
7 3 (1.65%) PRINCE2 Certification
8 2 (1.10%) ISEB
9 1 (0.55%) PRINCE2 Practitioner
9 1 (0.55%) Cisco Certification
9 1 (0.55%) Microsoft Certification
9 1 (0.55%) PMP
9 1 (0.55%) PMI Certification
9 1 (0.55%) MCSE
9 1 (0.55%) CCNA
Quality Assurance & Compliance
1 26 (14.29%) SLA
2 10 (5.49%) ISO/IEC 27001
3 8 (4.40%) ISO 9001
4 2 (1.10%) COBIT
4 2 (1.10%) QA
5 1 (0.55%) BS15000
System Software
1 1 (0.55%) VMware Infrastructure
1 1 (0.55%) Oracle RAC
1 1 (0.55%) Firmware
1 1 (0.55%) Active Directory
Systems Management
1 8 (4.40%) OVSD
2 1 (0.55%) HP UCMDB
Vendors
1 26 (14.29%) Microsoft
2 6 (3.30%) HP
3 5 (2.75%) Remedy
3 5 (2.75%) SAP
4 4 (2.20%) Cognos
4 4 (2.20%) i2
5 3 (1.65%) IBM
5 3 (1.65%) Amdocs
6 2 (1.10%) Huawei
7 1 (0.55%) ServiceNow
7 1 (0.55%) BMC
7 1 (0.55%) OpenLink
7 1 (0.55%) Oracle
7 1 (0.55%) EMC
7 1 (0.55%) VMware
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