The table below looks at the statistics for the Service Manager role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Services Manager
Rank 175 172 167
Rank change year-on-year
-3 -5
Contract jobs requiring a Service Manager 71 73 89
As % of all contract IT jobs located in the South East 0.78% 0.83% 0.89%
As % of the Job Titles category 0.84% 0.90% 0.96%
Number of daily rates quoted 41 40 55
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £375 £360
Average daily rate % change year-on-year
- +4.16%
90% offered a daily rate of more than £300 £325 £291
10% offered a daily rate of more than £500 £475 £495
UK excluding London average daily rate £400 £375 £360
% change year-on-year
+6.66% +4.16%
Number of hourly rates quoted 1 0 1
Average hourly rate £42.50 - £20.00
UK excluding London average hourly rate £26.92 £22.00 £26.50
% change year-on-year
+22.34% -16.98%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8417 8152 9228
As % of all contract IT jobs located in the South East 92.01% 93.00% 91.82%
Number of daily rates quoted 4713 4321 4285
Average daily rate £350 £363 £350
Average daily rate % change year-on-year
-3.44% +3.57%
90% offered a daily rate of more than £210 £225 £220
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 432 501 605
Average hourly rate £16.00 £16.50 £17.50
Average hourly rate % change year-on-year
-3.03% -5.71%
90% offered a hourly rate of more than £10.70 £11.25 £11.50
10% offered a hourly rate of more than £40.00 £39.50 £40.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Manager
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the South East

Service Manager
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the South East region.

Service Manager Daily Rate Trend in the South East

Service Manager
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the South East region over the 3 months to 17 September 2014.

Service Manager Daily Rate Histogram in the South East

Service Manager
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the South East region.

Service Manager Hourly Rate Trend in the South East

Service Manager
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the South East region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +4 18 £375 +3.44% 10
Hampshire -6 17 £360 +1.76% 1
Buckinghamshire 0 13 £400 -8.04% 4
Oxfordshire +1 10 £500 +56.86% 2
Surrey -6 8 £438 +2.94% 4
West Sussex +3 2 - -
East Sussex - 2 £425 -
Middlesex +3 1 £500 +11.11%
Sussex - - - -
Kent - - - - 1
Service Manager
England

Service Manager
Top 30 Related IT Skills in the South East

For the 6 months to 17 September 2014, IT contractor jobs across the South East region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 103 (61.68%) ITIL
2 81 (48.50%) Service Delivery
3 62 (37.13%) Service Management
4 40 (23.95%) Project Management
5 28 (16.77%) PRINCE2
6 27 (16.17%) Microsoft
6 27 (16.17%) Security Cleared
7 25 (14.97%) SLA
7 25 (14.97%) Telecoms
8 24 (14.37%) Finance
9 20 (11.98%) MS Excel
10 19 (11.38%) ITIL Certification
11 16 (9.58%) SC Cleared
12 14 (8.38%) Change Management
12 14 (8.38%) DTV
13 12 (7.19%) Retail
13 12 (7.19%) Stakeholder Management
13 12 (7.19%) HP
13 12 (7.19%) MS Project
13 12 (7.19%) DV Cleared
13 12 (7.19%) People Management
14 11 (6.59%) Problem Management
14 11 (6.59%) ISO/IEC 27001
14 11 (6.59%) Broadband
14 11 (6.59%) Pharmaceutical
14 11 (6.59%) Internet
14 11 (6.59%) Six Sigma
15 10 (5.99%) ISO 9001
15 10 (5.99%) Lean Six Sigma
15 10 (5.99%) ITIL Foundation Certificate

Service Manager
Top Related IT Skills in the South East by Category

For the 6 months to 17 September 2014, IT contractor jobs across the South East region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (3.59%) BizTalk Server
Applications
1 20 (11.98%) MS Excel
2 12 (7.19%) MS Project
3 4 (2.40%) MS Visio
3 4 (2.40%) MS Office
3 4 (2.40%) MS PowerPoint
4 1 (0.60%) Spreadsheet
Business Applications
1 3 (1.80%) SAP Oil and Gas
2 2 (1.20%) Remedy ITSM
3 1 (0.60%) Maximo
Cloud Services
1 2 (1.20%) SaaS
Communications & Networking
1 11 (6.59%) Broadband
1 11 (6.59%) Internet
2 4 (2.40%) SAN
2 4 (2.40%) 3G
3 3 (1.80%) 4G
3 3 (1.80%) VoIP
4 2 (1.20%) WAN
4 2 (1.20%) LAN
5 1 (0.60%) LTE
5 1 (0.60%) Unified Communications
5 1 (0.60%) PBX
5 1 (0.60%) TCP/IP
5 1 (0.60%) DNS
Database & Business Intelligence
1 6 (3.59%) DataStage
1 6 (3.59%) Spotfire
2 5 (2.99%) Crystal Reports
3 4 (2.40%) Oracle Database
4 3 (1.80%) Data Mining
5 2 (1.20%) Data Warehouse
General
1 25 (14.97%) Telecoms
2 24 (14.37%) Finance
3 12 (7.19%) Retail
4 11 (6.59%) Pharmaceutical
5 6 (3.59%) Marketing
6 4 (2.40%) Back Office
6 4 (2.40%) Japanese Language
7 3 (1.80%) Electronics
7 3 (1.80%) Legal
7 3 (1.80%) Manufacturing
8 1 (0.60%) Retail Banking
8 1 (0.60%) Games
8 1 (0.60%) Banking
8 1 (0.60%) Billing
8 1 (0.60%) Publishing
Libraries, Frameworks & Software Standards
1 4 (2.40%) COM
Miscellaneous
1 14 (8.38%) DTV
2 10 (5.99%) Analytical Skills
3 3 (1.80%) CMDB
3 3 (1.80%) PMI
4 2 (1.20%) NHS
4 2 (1.20%) Mainframe
5 1 (0.60%) Mathematics
5 1 (0.60%) Computer Science
5 1 (0.60%) Data Protection Act
5 1 (0.60%) Video Conferencing
5 1 (0.60%) FMCG
5 1 (0.60%) iSeries
Operating Systems
1 7 (4.19%) UNIX
1 7 (4.19%) Windows
Processes & Methodologies
1 103 (61.68%) ITIL
2 81 (48.50%) Service Delivery
3 62 (37.13%) Service Management
4 40 (23.95%) Project Management
5 28 (16.77%) PRINCE2
6 14 (8.38%) Change Management
7 12 (7.19%) Stakeholder Management
7 12 (7.19%) People Management
8 11 (6.59%) Problem Management
8 11 (6.59%) Six Sigma
9 10 (5.99%) Lean Six Sigma
9 10 (5.99%) Line Management
10 9 (5.39%) Business Intelligence
10 9 (5.39%) CRM
11 8 (4.79%) Agile Software Development
11 8 (4.79%) ITSM
11 8 (4.79%) Root Cause Analysis
11 8 (4.79%) ITIL V3
11 8 (4.79%) Performance Management
12 7 (4.19%) Matrix Management
Programming Languages
1 1 (0.60%) PowerShell
1 1 (0.60%) C
1 1 (0.60%) SQL
1 1 (0.60%) VBScript
1 1 (0.60%) VB
Qualifications
1 27 (16.17%) Security Cleared
2 19 (11.38%) ITIL Certification
3 16 (9.58%) SC Cleared
4 12 (7.19%) DV Cleared
5 10 (5.99%) ITIL Foundation Certificate
6 8 (4.79%) Degree
7 7 (4.19%) PMI Certification
8 4 (2.40%) PMP
9 3 (1.80%) Microsoft Certification
9 3 (1.80%) PRINCE2 Certification
10 2 (1.20%) MCSE
10 2 (1.20%) Cisco Certification
10 2 (1.20%) CCNA
10 2 (1.20%) MAPM
11 1 (0.60%) Six Sigma Master Black Belt
11 1 (0.60%) Six Sigma Black Belt
11 1 (0.60%) CCENT
Quality Assurance & Compliance
1 25 (14.97%) SLA
2 11 (6.59%) ISO/IEC 27001
3 10 (5.99%) ISO 9001
4 2 (1.20%) Sarbanes-Oxley
5 1 (0.60%) QA
System Software
1 1 (0.60%) Active Directory
Systems Management
1 3 (1.80%) HP UCMDB
1 3 (1.80%) OVSD
2 2 (1.20%) BMC PATROL
2 2 (1.20%) SolarWinds Orion
2 2 (1.20%) SCSM
3 1 (0.60%) SCOM
3 1 (0.60%) Tivoli
Vendors
1 27 (16.17%) Microsoft
2 12 (7.19%) HP
3 8 (4.79%) Remedy
4 6 (3.59%) IBM
4 6 (3.59%) Oracle
4 6 (3.59%) TIBCO
4 6 (3.59%) Axway
5 4 (2.40%) SAP
5 4 (2.40%) Salesforce.com
6 3 (1.80%) ServiceNow
6 3 (1.80%) Amdocs
6 3 (1.80%) Cisco
7 2 (1.20%) BMC
7 2 (1.20%) SolarWinds
7 2 (1.20%) Capita
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